diff --git a/addons/api/addon/abilities/collection.js b/addons/api/addon/abilities/collection.js
index ad52afd18..92f0e4342 100644
--- a/addons/api/addon/abilities/collection.js
+++ b/addons/api/addon/abilities/collection.js
@@ -29,7 +29,8 @@ export default class CollectionAbility extends Ability {
    * @return {boolean}
    */
   hasAuthorizedCollectionAction(action) {
-    const { authorized_collection_actions } = this.model;
+    const authorized_collection_actions =
+      (this.model || {}).authorized_collection_actions || {};
     const collection = this.collection || {};
     return authorized_collection_actions[collection]?.includes(action);
   }
diff --git a/addons/core/translations/en-us.yaml b/addons/core/translations/en-us.yaml
index 5370c7e75..8f98f633c 100644
--- a/addons/core/translations/en-us.yaml
+++ b/addons/core/translations/en-us.yaml
@@ -32,6 +32,8 @@ titles:
 descriptions:
   empty-set: There are no items to display yet.  You may be able to add items or try back later.
   origin-initialization: To get started, please enter your origin URL
+  create-but-not-list: You do not have permission to list {resource}, but you can create new instances.
+  neither-list-nor-create: You do not have permission to list or create {resource}.
 questions:
   delete-confirm: Are you sure you want to delete this resource?
   remove-confirm: Are you sure you want to remove this association?
diff --git a/ui/admin/app/routes/scopes/scope/users/index.js b/ui/admin/app/routes/scopes/scope/users/index.js
index 8d3bc89c6..2e92b693d 100644
--- a/ui/admin/app/routes/scopes/scope/users/index.js
+++ b/ui/admin/app/routes/scopes/scope/users/index.js
@@ -1,7 +1,6 @@
 import Route from '@ember/routing/route';
 
 export default class ScopesScopeUsersIndexRoute extends Route {
-
   // =methods
 
   setupController(controller) {
@@ -9,5 +8,4 @@ export default class ScopesScopeUsersIndexRoute extends Route {
     super.setupController(...arguments);
     controller.setProperties({ scope });
   }
-
 }
diff --git a/ui/admin/app/templates/scopes/scope.hbs b/ui/admin/app/templates/scopes/scope.hbs
index 825be5d14..fd20ca2a2 100644
--- a/ui/admin/app/templates/scopes/scope.hbs
+++ b/ui/admin/app/templates/scopes/scope.hbs
@@ -142,4 +142,4 @@
     </main>
   </sidebarLayout.body>
 
-</Rose::Layout::Sidebar>
+</Rose::Layout::Sidebar>
\ No newline at end of file
diff --git a/ui/admin/app/templates/scopes/scope/users/index.hbs b/ui/admin/app/templates/scopes/scope/users/index.hbs
index 61d80197b..ef9ef91b3 100644
--- a/ui/admin/app/templates/scopes/scope/users/index.hbs
+++ b/ui/admin/app/templates/scopes/scope/users/index.hbs
@@ -70,19 +70,21 @@
           as |message|
         >
           <message.description>
-            {{t 'resources.user.description'}}
-            {{#if (can 'create collection' this.scope collection='users')}}
-              {{#unless (can 'list collection' this.scope collection='users')}}
-                <br>
-                <br>
-                <Rose::Notification
-                  @style="info"
-                  @heading="Create Only"
-                >
-                  Oh noes!  Resources you create won't appear here because you
-                  have create permission, but not list.
-                </Rose::Notification>
-              {{/unless}}
+            {{#if (can 'list collection' this.scope collection='users')}}
+              {{! can list (at least):  show default welcome message}}
+              {{t 'resources.user.description'}}
+            {{else if (can 'create collection' this.scope collection='users')}}
+              {{! can create (only):  show create-but-not-list welcome message}}
+              {{t
+                'descriptions.create-but-not-list'
+                resource=(t 'resources.user.title_plural')
+              }}
+            {{else}}
+              {{! can neither list nor create }}
+              {{t
+                'descriptions.neither-list-nor-create'
+                resource=(t 'resources.user.title_plural')
+              }}
             {{/if}}
           </message.description>
           {{#if (can 'create collection' this.scope collection='users')}}
@@ -98,4 +100,4 @@
 
   </page.body>
 
-</Rose::Layout::Page>
+</Rose::Layout::Page>
\ No newline at end of file