diff --git a/addons/api/addon/adapters/session-recording.js b/addons/api/addon/adapters/session-recording.js
index a5d47e336..d80a65cd2 100644
--- a/addons/api/addon/adapters/session-recording.js
+++ b/addons/api/addon/adapters/session-recording.js
@@ -39,7 +39,15 @@ export default class SessionRecordingAdapter extends ApplicationAdapter {
     });
 
     const response = await fetch(url, { headers: this.headers });
-    return response.text();
+    if (response?.ok) {
+      return response.text();
+    } else {
+      throw this.handleResponse(
+        response.status,
+        response.headers,
+        await response.text()
+      );
+    }
   }
 
   /**
diff --git a/ui/admin/app/routes/scopes/scope/session-recordings/session-recording/channels-by-connection/channel/index.js b/ui/admin/app/routes/scopes/scope/session-recordings/session-recording/channels-by-connection/channel/index.js
index 18d552c72..a5af9729b 100644
--- a/ui/admin/app/routes/scopes/scope/session-recordings/session-recording/channels-by-connection/channel/index.js
+++ b/ui/admin/app/routes/scopes/scope/session-recordings/session-recording/channels-by-connection/channel/index.js
@@ -16,7 +16,11 @@ export default class ScopesScopeSessionRecordingsSessionRecordingChannelsByConne
     );
 
     if (this.can.can('getAsciicast channel-recording', channelRecording)) {
-      asciicast = await channelRecording.getAsciicast();
+      try {
+        asciicast = await channelRecording.getAsciicast();
+      } catch (e) {
+        // no op
+      }
     }
 
     return {
diff --git a/ui/admin/tests/acceptance/session-recordings/session-recording/channels-by-connection/channel-test.js b/ui/admin/tests/acceptance/session-recordings/session-recording/channels-by-connection/channel-test.js
index e6f9a7885..b7c126fac 100644
--- a/ui/admin/tests/acceptance/session-recordings/session-recording/channels-by-connection/channel-test.js
+++ b/ui/admin/tests/acceptance/session-recordings/session-recording/channels-by-connection/channel-test.js
@@ -3,6 +3,7 @@ import { visit, currentURL, click } from '@ember/test-helpers';
 import { setupApplicationTest } from 'admin/tests/helpers';
 import setupMirage from 'ember-cli-mirage/test-support/setup-mirage';
 import { authenticateSession } from 'ember-simple-auth/test-support';
+import { Response } from 'miragejs';
 
 module(
   'Acceptance | session recordings | session recording | channels by connection | channel',
@@ -95,6 +96,32 @@ module(
       assert.dom('.session-recording-player').doesNotExist();
     });
 
+    test('user cannot view recording if asciicast download errors out', async function (assert) {
+      assert.expect(2);
+      this.server.get(
+        `/session-recordings/${instances.channelRecording.id}:download`,
+        () =>
+          new Response(
+            500,
+            {},
+            {
+              status: 500,
+              code: 'api_error',
+              message: 'rpc error: code = Unknown',
+            }
+          )
+      );
+
+      // Visit channel
+      await visit(urls.connectionRecording);
+
+      // if there was an error player will not render
+      assert.dom('.session-recording-player').doesNotExist();
+      assert
+        .dom('.hds-application-state__title')
+        .hasText("We can't play back this channel because the file is missing");
+    });
+
     test('user can navigate back to session recording screen', async function (assert) {
       assert.expect(1);
       // Visit channel