From 9f30b6a2b398e910a307773e824f9de61755714d Mon Sep 17 00:00:00 2001 From: Claude Date: Wed, 9 Sep 2026 10:38:32 -0700 Subject: [PATCH] Add customer article on releasing/allowing quarantined email Covers PMG's self-service quarantine portal (ticket-based sign-in, release, personal whitelist) and the on-demand link request for customers who need something released immediately rather than waiting for the daily digest. Cross-linked from the existing spam-filtering-changes migration notice. Co-Authored-By: Claude Sonnet 5 Claude-Session: https://claude.ai/code/session_01VXgBxaVABantBF8twz4LpU --- .../docs/email/release-quarantined-email.mdx | 70 +++++++++++++++++++ .../docs/email/spam-filtering-changes.mdx | 1 + 2 files changed, 71 insertions(+) create mode 100644 src/content/docs/email/release-quarantined-email.mdx diff --git a/src/content/docs/email/release-quarantined-email.mdx b/src/content/docs/email/release-quarantined-email.mdx new file mode 100644 index 0000000..11a1f90 --- /dev/null +++ b/src/content/docs/email/release-quarantined-email.mdx @@ -0,0 +1,70 @@ +--- +title: Release or allow quarantined email +description: Get a message out of spam quarantine yourself, right away — no need to wait for the daily notice. +sidebar: + order: 3 +--- + +import { Steps, Aside } from '@astrojs/starlight/components'; +import Support from '~/content/partials/support-link.mdx'; + +Mail our filters flag as likely spam isn't delivered to your inbox — it's held in **quarantine** instead, where you can review it, release anything that's actually wanted, and always allow a sender in future. + + + +## Check your quarantine + + + +1. Go to your mail filtering portal at `https://pmg01.cloud-hosting.io:8006/quarantine`. + +2. Enter the email address you want to check, and choose to receive a sign-in link. + +3. Open the email that arrives and follow the link — it signs you in without a separate password. + +4. Review what's listed. For anything you want, choose **Deliver** to send it to your inbox as normal. + + + +## Always allow a sender + +If mail from someone keeps getting caught and you know it's legitimate, allow their address (or their whole domain) from the same screen — choose **Whitelist** on a held message, or add the address directly from the quarantine portal. Future mail from that sender skips spam filtering for **your address specifically** — it doesn't change anything for the rest of your organization. + + + +## Get in without waiting + +You'll normally get a **daily summary email** listing anything held for you, with links to review and release it from there. But if something time-sensitive is stuck in quarantine, you don't need to wait for that email: + + + +1. Go to `https://pmg01.cloud-hosting.io:8006/quarantine` any time. + +2. Enter your email address and request a sign-in link — a fresh one arrives within moments. + +3. Follow the link and release the message immediately. + + + +This works any time of day and isn't limited to once daily — request a new link as often as you need one. + +## Common problems + +**The sign-in link email hasn't arrived.** Check your spam folder — slightly ironic for a spam-filtering tool, but it happens. If it's still missing after a few minutes, contact us. + +**I can't find a message I expected.** Quarantine holds mail for a limited time before it's cleared automatically, so check soon after being notified rather than weeks later. If it's genuinely missing, contact us and we can check on our end. + +**A sender I allowed is still landing in quarantine.** Double check you allowed the exact address (or domain) it actually sends from — some services send from a different address than the one they display, especially automated notifications. + +## Related + +- [Changes to spam filtering](/email/spam-filtering-changes/) +- [Set up your email](/email/set-up-your-email-client/) + +## Still stuck? + + diff --git a/src/content/docs/email/spam-filtering-changes.mdx b/src/content/docs/email/spam-filtering-changes.mdx index 2ca9728..47c0630 100644 --- a/src/content/docs/email/spam-filtering-changes.mdx +++ b/src/content/docs/email/spam-filtering-changes.mdx @@ -45,6 +45,7 @@ We'll update this page as the migration progresses. ## Related +- [Release or allow quarantined email](/email/release-quarantined-email/) - [Set up your email](/email/set-up-your-email-client/) - [Create an email account](/whp/how-to/create-an-email-account/)