---
title: Remote support with RustDesk
description: Install and configure the RustDesk client so our support team can connect to your device and help directly.
sidebar:
  order: 1
---

import { Steps, Aside } from '@astrojs/starlight/components';
import Support from '~/content/partials/support-link.mdx';

Sometimes the fastest way to sort something out is for us to see your screen — configuring an email client, reproducing an error we can't recreate from our side, or walking through a setting together.

We use **RustDesk**, an open-source remote-desktop tool, running on our own relay server rather than a third-party service. Nothing is installed permanently and nothing runs in the background: you start it when you want help and close it when you're done.

<Aside type="caution">
  We will never ask you to install remote-support software out of the blue. If someone contacts you claiming to be from AnHonestHost and asks for remote access to your computer — especially about a payment, a refund, or a "problem with your account" — stop and [open a ticket](https://secure.anhonesthost.com/submitticket.php) to check it's really us. Only ever run this at the end of a conversation *you* started with us.
</Aside>

## Install the client

Download RustDesk for your device from the official releases:

- **Windows, macOS, and Android** — [github.com/rustdesk/rustdesk/releases/latest](https://github.com/rustdesk/rustdesk/releases/latest). Pick the `.msi` for Windows, the `.dmg` for macOS, or the signed `.apk` for Android.
- **iOS / iPadOS** — [RustDesk on the App Store](https://apps.apple.com/us/app/rustdesk-remote-desktop/id1581225015).

## Point it at our server

We run our own ID and relay server, which is faster and keeps your session off shared public infrastructure. You only need to do this once.

<Steps>

1. Open **Settings**. On desktop that's the **three dots** next to your ID; on mobile it's the settings icon.

2. On desktop, choose **Network**. (On mobile, skip straight to the next step.)

3. Choose **ID/Relay server** and enter:

   | Field | Value |
   | --- | --- |
   | **ID server** | `rustdesk.cloud-hosting.io` |
   | **Relay server** | `rustdesk.cloud-hosting.io` |
   | **API server** | `https://rustdesk.cloud-hosting.io` |
   | **Key** | `UmpkeFe76AKt8vw8Pj0YCSbxIcYLsqqfPGYzLRl+PgA=` |

4. **Save**, then go back to the **Home** screen.

</Steps>

## Starting a session

The support operator needs two things from the Home screen:

- **Your ID** — a nine-digit number that stays the same for your device.
- **Your one-time password** — shown beneath the ID, and regenerated each time.

Give both to your support operator over the phone, or in your ticket.

<Aside type="tip">
  If you send them in a ticket rather than over the phone, **leave your computer on with RustDesk running** — the one-time password only works while the client is open, and we can't connect to a sleeping machine.
</Aside>

## Ending a session

Close the RustDesk window when you're finished. With it closed, no connection is possible — the one-time password from your session is already spent, and a new one is generated next time you open it. You can uninstall the client entirely if you'd rather.

## Still stuck?

<Support />