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Lee Hanken
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hpr_transcripts/hpr0409.txt
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Episode: 409
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Title: HPR0409: Bug Reporting
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Source: https://hub.hackerpublicradio.org/ccdn.php?filename=/eps/hpr0409/hpr0409.mp3
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Transcribed: 2025-10-07 19:57:35
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---
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you.
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This is Quattu on that southeast Linux is best and I'm standing here talking to
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McKinsey I think is what you are called is that correct?
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Yes.
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Okay.
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And so you are in Ubuntu hacker or bug tracker or what are you?
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Mostly triager or the time I'm trying to fix the bug too.
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We may have been more fixing.
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Ah, okay.
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So you do hack on code a little bit.
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Cool.
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How important is the bug reporting and tracking and triaging process, do you think?
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Well, the only way the developers are going to know something's broken is if you're reported.
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Mostly the, I mean, if you want to know what you need the most help in, what needs the most love.
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Yeah.
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I'd say that these things like getting bugs upstream because, you know, everybody is willing to work
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who wins or who wins?
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They dump all their bugs on launchpad and then we go, wait a second, these all here?
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These are all our bugs that are actually an upstream.
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They're not packaging bugs.
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And so they just go through and report some downstream bug trackers, fake or upstream, those are not the two.
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Right.
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Because we don't want to carry too many bogey specific patches.
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We want upstream.
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We want to work for everybody.
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Right, right.
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Or that, there's, well, you've got the triagers who are people who are, you want to have people triaging so they can go through and say,
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okay, now this is one that is upstream or figure out what's broken like, you know, my sound is awful.
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So, okay, is that portfolio?
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Is it a driver?
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Is that flash?
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What's broken in there?
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Right.
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And it finds the first bug.
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Okay.
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So, who, who would you personally, I guess, expect to, I don't know, I'm like, report a bug.
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I mean, do you think this is something that everyone can do?
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Average user?
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Does your mom report bugs?
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My mom is not report bugs.
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Does she?
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My mom has never actually, my mom does these when I step.
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Oh, okay.
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There's only one time my mom has ever mentioned a bug to me.
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And it was one that had already been reported.
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It was, it was something that was, because I had done a very manual upgrade from one version to another.
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I realized some software had dropped the port.
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And so, it was having a problem.
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Right.
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That's the only one she's ever mentioned to me.
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So, yeah.
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She doesn't report bugs.
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But, um, I think, you know, most technically competent users to report bugs.
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I think if somebody's, like, my mom afraid to right click,
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probably not so much.
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Right.
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But, if you can, if you're fine with using the applications,
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and looking at the help menu and things like that,
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I think then you're, you're going to be fine with reporting a bug.
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And, you know, you don't have to know if,
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exactly what's broken, you don't have to even know what package it is.
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Just, you run, we're from an running demand to go into a bug,
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or if, you know, the applications go to a health reporter problem.
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Oh, okay.
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And, that'll automatically fill in, like, this is a bug is,
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this is what system you're running.
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So, you don't have to have people going through and saying,
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okay, now, was this in John Key or Party?
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Yeah, that's right.
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Or any of those kind of questions.
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And then, hopefully, triagers, when we have it up there,
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we'll come by and ask, okay, so, when does crash?
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What were you doing?
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Like, did you go on this one?
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Mm-hmm.
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And, and those sort of questions are trying to figure it out.
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But, you don't have to already know the problem, shall we?
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You might have already answered this.
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But, so, as a triager, is it important to, like, okay,
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this is the version of, well, I don't know,
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let's say, Amerock crash.
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This is the version of Amerock.
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This is the version of GCC that's on my system.
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I compiled it from source, or I did not, you know,
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I mean, like, how much detail do you guys need to know?
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So, usually for bugs, if it's not from a Bluetooth package,
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then, in your portabug, it's not from the Bluetooth.
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Because, we want to know what's wrong with our, with our package.
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Right.
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Not what you found that you grabbed some source tarball
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and you hacked it off, and then you, now, what happened?
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Right.
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You took it and hacked it off.
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Yeah, yeah.
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You waited your warranty.
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Exactly.
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Except that there's no warranty.
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But, yeah, okay.
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Right.
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Yeah.
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Okay, so, so it's just the version of the application, basically.
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Yeah.
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And, like, you say...
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If you can tell us what version it says in the help menu,
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from that, you can usually derive, which version of a Bluetooth you're using.
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But, like I said, if you use the help portabug thing,
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or if you, on the grandline, run Ubuntu-bug,
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and put the name of the package that it happened in,
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or coming in the next one to release,
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you can have system-based bug report, or system-based bug reporting.
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So, you can say, you can tell it what's wrong,
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and you know it'll troubleshoot with you.
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You'll ask you, okay, now is it working.
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And, it'll change some settings and say, okay, how about now?
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Yeah.
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And, so, it figures it out.
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And, then report the bug with all those debugging stuff already done.
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That's nice.
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That's very nice.
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And, that's actually a good tip, actually.
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So, to find the version of an application that you're running,
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you don't know, you can go to the help menu, typically.
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Is that right?
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And, then, you go to the help menu,
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and about, and then it tells you the version.
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Cool.
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So, what happens in the life of a bug?
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I mean, just...
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If I'm a user, something went wrong.
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All I know is I reported it.
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Am I supposed to, like, hand hold it,
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and follow it through.
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It's a little life cycle.
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Or, what?
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Oh, really, okay.
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Is, if you've afforded a bug,
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you're going to be expected to answer questions
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that the triager asks.
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So, there's...
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One thing to note is that the bugs probably won't be fixed
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in the version you're running,
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unless it's a critical bug.
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Okay.
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They will be fixed in whatever the new development version is.
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And so, then they'll be, okay, well,
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you have a bug in this in 804,
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but in 904, we fixed it.
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And so, if you just go to 904,
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you'll have that fixed and have a whole group
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of other bugs fixed.
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Right, right.
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And...
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So, if I report a bug,
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I'm going to do one of two things afterwards.
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I'm going to either find a workaround,
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or maybe, by some chance,
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the bug triager is going to say,
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actually, that's not a bug.
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You just click,
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add instead or move, you know,
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major error, whatever.
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I've had a bug that was reported,
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and I looked at it,
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and I went,
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hang on,
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but the main pitch says it's supposed to do that.
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Right.
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Okay.
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So, the end page wrong.
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A lot of bugs gets the feature.
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Exactly.
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Okay.
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Cool.
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Wow.
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But, you know,
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most of the time,
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it will be a bug,
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and there will be a bug that will say,
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okay, so,
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when it crashed,
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what were you doing,
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like, okay,
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it opened off the crash,
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like, what was the file that made it crash?
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And they'll ask you to provide this work
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thing so they can try to reproduce it.
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Right.
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And once the triager can reproduce it,
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then you can usually drop off the base
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there if it doesn't matter.
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Right.
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Because now that it's got,
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now we know how to,
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now we can keep testing it.
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Keep breaking it.
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Until it,
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doesn't break any more.
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But, until,
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we've got to register the test case,
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we're kind of stuck like,
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okay, so,
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based on how we should get crashed,
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and we don't know what they did,
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and,
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how do we fix it if we don't know what happened?
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Well, what is,
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I mean,
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okay, so if something,
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you know,
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opened off as crashes,
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and I report it,
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is there a way for me,
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I mean, maybe five other people,
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maybe 10 other people
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have had the same crash.
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Is there a way for me to,
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to make sure I'm not reporting something,
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or is it that I'm reporting,
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something that I'm reporting,
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something that I'm reporting.
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Okay.
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When something crashes,
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the program called,
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a port,
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will pop up and say,
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okay,
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drawing the development version,
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a port,
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will pop up and,
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okay.
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And ask you to report it.
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Drawing stable releases,
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that is disabled by default,
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you're not being able to do like,
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okay.
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But,
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the most,
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the crash,
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during unstable,
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right, right.
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But, what a port will do is,
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it'll upload the backtracking
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or something like that,
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the launch pad will then,
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has a retrain service.
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And it'll take all the cache reports
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that are uploaded.
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It'll go through and it'll,
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you know,
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get all the debugging symbols
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and run through it again.
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And then,
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if it finds
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other bugs that will,
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you know,
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like, be in the same factory,
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or something.
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Draw a port of the same factory.
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It'll be to take them together
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and say,
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okay, so this,
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all you can people,
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you want a bug.
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That's great.
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Very nice.
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And now, is that something
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that the user is doing consciously,
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or that's really,
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sort of,
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sort of,
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so how did you become a,
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a triage, a bug triage?
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I mean, what kind of training
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does one need for that?
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Where does one start for that?
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Well,
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there's a bunch of wiki pages,
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wiki.org,
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wiki.org.com.
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I think flash bugs,
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or flash bugs squad.
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I'm not sure.
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I think,
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um, bugs squad groups,
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so,
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uh,
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search it in the,
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go and see wiki.
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And there's a lot of information
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on how to triage.
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There's two works,
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actually, one bug squad,
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one bug control.
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Bugs squad is wide open,
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bug control is,
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after you've demonstrated in bugs squad,
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did you know how to triage?
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Uh,
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and you,
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you've done,
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like, a little application emailed
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to bug control.
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When you say,
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hey, well, I've read all the documentation.
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I know it's looked for in a crash report,
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because when you get bug control access,
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you can look at a crash report,
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and, um,
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move it from being private to public.
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And you have to look through it,
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make sure that somebody's password
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actually is,
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like, in there.
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Right, yeah.
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Um,
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and, you know,
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different things like that.
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And you say,
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well, here's five bugs that I've triaged.
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And by the way,
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I would set this one to medium level.
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This one's critical.
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This one's a wish list.
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And when you demonstrate,
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if you understand
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how a whole triage process works,
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you can become bug control mover.
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And then your aim is to set,
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like, the important level on them.
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Wow.
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Cool.
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And view the private bugs.
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Okay.
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I don't know.
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I think that's about all I can think about,
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to ask about bugs and bugs reporting.
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So, uh,
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thanks a lot for talking to me.
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McKinsey from Ubuntu, I guess.
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Cool.
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Thanks.
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Thank you.
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Thank you for listening to Half the Public Radio.
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HPR is sponsored by tarot.net.
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So, head on over to C-A-R-O-DOT-18
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for all of those meetings.
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Thank you.
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