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Episode: 3849
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Title: HPR3849: trouble shooting
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Source: https://hub.hackerpublicradio.org/ccdn.php?filename=/eps/hpr3849/hpr3849.mp3
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Transcribed: 2025-10-25 06:38:36
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---
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This is Hacker Public Radio Episode 3849 for Thursday the 4th of May 2023.
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Today's show is entitled, Trouble Shooting.
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It is hosted by Brian in Ohio and is about 10 minutes long.
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It carries a clean flag.
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The summary is don't overlook the obvious.
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Hello Hacker Public Radio, Brian in Ohio.
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I'm out from under my rock, I've got to show here on a random topic shortly after doing
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the episode on how a Slackware and EFI booting that T480 that I spoke so fondly of decided
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not to boot and ended up in an interesting situation so I wanted to talk a little bit about
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my troubleshooting and the good news is that the computer is up and running and it didn't
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cost me a dime.
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What happened was I was on the road and I turned the computer on and I ended up in Slack
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where when you turn the computer on you get all the kernel messages.
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Those aren't blanked out.
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I think a lot of distributions don't show those but so you'll see a scrolling of text
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go by and I didn't grab a shot of this I should have but I didn't think about it until
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after the fact but I do have some images in the show notes and sort of one of them is
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what those kernel messages look like if you've never seen them before because of the distribution
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you're using.
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Anyway, what came up was a kernel panic, the started scrolling through the messages and
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at the very end the last thing it said was kernel panic which means it can't find, I think
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that just means the kernel can't find stuff or the current can't find itself.
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Anyway, it couldn't complete the boot process basically and you end up with the machine
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that's in a dead state.
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I looked at some of those messages and towards the top of those it started talking about
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being unable to find or spawn some RAM disks that it uses.
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Anyway, which kind of set me down thinking that maybe this is a RAM problem.
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This computer that when I bought it came with 8 gigabytes of RAM and it's able to go
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up to 32 gigabytes so I've always wanted to upgrade it anyway.
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So I figured that maybe the RAM died or something.
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So I was able to boot into the BIOS and there's some diagnostic tests there but I never
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trust any of those things and it said the RAM was fine and so I tried some different booting
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options.
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I pulled out a U.S. live version of Slackware, stuck it in the U.S.B. and tried to boot
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it that way.
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Same results, it wouldn't boot at all and then finally it quit to give me the kernel
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messages and it would go basically straight to a some kind of BIOS message where it asked
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which what do you want to boot into Slackware or Windows and when you press that it would
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just return, keep doing that over and over again.
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So I figured it was time to crack this guy open and see maybe if there's something wrong
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and my biggest concern was that the NVMe drive had failed and I was thinking that would
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be a drag because that's probably a lot more money than some RAM.
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So what I ended up doing was nice thing about the T480 is that it's a pretty user friendly
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as far as opening it up.
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You take out the external battery, you unscrew six screws and they're actually captive
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screws so you can't lose them like you used to do in the good old days.
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And then you just pry open the back just a plastic bottom, pry that guy open and you see
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the whole internals of the computer, the bottom of the motherboard.
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Maybe it's the top of the motherboard, I don't know how it depends on your perspective.
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Anyway, a couple things I checked was because at the very last time I booted into the BIOS,
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the date was dead and I thought, well maybe this is the battery, the CMOS battery and
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so that was easy to find, that's a little yellow underneath a little bit of tape and I pulled
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it off and did the small fastener and I checked the voltage and it came up at three volts
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so I figured that was probably not a problem, something that corrupted the date.
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And so then I looked at the RAM and I pulled the RAM out and just to see how it would boot
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without any RAM at all and of course it didn't put it back, this is all, put the back
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back on, put the battery back in, turn it over, turn it on, see if it works, doesn't work
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kind of typical, takes a little more time to do the shuffle and do the actual test.
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It didn't happen there so then I thought, well I'll order some RAM, I got, so I ended
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up doubling, I had 16 gigabytes of RAM, I made sure it was the right type and everything
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and Amazon is, I don't, it's a love-hate relationship, I don't love them but they certainly
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do ship stuff quick and the next day I had some RAM and through that in there, same results,
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nothing, same, wouldn't boot and which was disappointing because I just spent some money
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on some RAM and I thought maybe this computer was dead or at least the NVME drive had died.
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Well it was time to look at that and again open up the back of it, the NVME drive is very
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easily to access, it's in a case, it looks like a, I'm not sure, I believe you can put
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a regular SSD drive in it because it looks like the same housing and then this NVME drive
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is inside this foe, you know, it takes up the space, it's an adapter, that's what I'm
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looking for, it's an adapter for the NVME drive to fit it in that SSD slot.
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So I popped that guy out and it has a, a, a clasp, I've got a picture, another image
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in the show notes, it's got a, a little tiny connector with a little, a little metal arm
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that goes over the top to hold it in place and so you have to flip that guy up and pull
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it out and somebody had put a magic marker mark on it to make sure it goes in the right
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way again which was very helpful and a good thought in the future.
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So I pulled that guy out and I pulled the SSD NVME drive out and then I tried booting
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it without the NVME drive at all and I actually tried booting it with a live disc with the
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new RAM and it still would not boot, it was very strange, I could not get that thing to
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boot with even with, I guess it just didn't, didn't like the fact that it couldn't get past
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that test of the BIOS probably of having no drive at all.
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And then so I kind of put it back and forth and try to see if the connector was loose,
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tried that a couple of times and then I, after about the third time of trying different
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things, I looked at that NVME drive and it wouldn't be hold, it had the same kind of,
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so it had one connector onto the motherboard that, one with the little lever on it and
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the magic marker mark and then there was actually another one, I didn't have looked at
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this earlier close enough and there was another one of those same kind of connectors but
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it had, it was bumped off, it was, I could tell that it was just maybe half way plugged
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in and so this connector was on the actual NVME or on that adapter board so I pushed it
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in, clapped it down and the computer booted right up.
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So the moral of the story is, I guess the thing I learned, moral of the story, that's
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funny. The things I learned are one, backup your data, two, have a computer that you
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can work on as opposed to one of these ones where everything is soldered in and unfixable
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by you or without ease, and three, don't overlook the obvious. I think Clot 2 when he talks
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about, he mentions this usually when he talks about audio troubles, he always says to,
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you know, he would tell whoever, he would check himself, make sure that your microphone
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is plugged in and so look at both ends of it, when there's a connector, follow that cable
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down to wherever it goes to and maybe there's another connector on the other end and I think
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this is something that I've, a trap that I've fallen into many times, you sort of get laser
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focused on certain things and you look and things are that's fine, there's nothing no problem
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here but you overlook the obvious because maybe you're in a rush or maybe you're just,
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you've put your mind into a certain mindset and are not looking at, so take a step back,
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have a cup of coffee, look at the thing, think about both ends of cables, there might
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be two plug-ins type of thing and you might be able to fix your computer without spending
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any money which is where I ended up and that's great, so I just wanted to pass that little
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bit of troubleshooting learning on to anybody else out there who might be facing a task
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that they, and want to try to fix something, just don't overlook, don't overlook the
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obvious, take your time and really look things over, especially both ends of cables, so that's
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it, thanks for listening, hope you learned something and I guess I'll remind everybody
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that haste makes waste, bye bye.
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You have been listening to Hacker Public Radio at HackerPublicRadio.org, today's show
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was contributed by a HBR listener like yourself, if you ever thought of recording podcasts and
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click on our contribute link to find out how easy it really is, posting for HBR has been
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kindly provided by an onstoast.com, the internet archive and our sings.net.
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Onstoast status, today's show is released on our Creative Commons, Attribution 4.0 International
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License.
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