twilio-wp-plugin/assets/js/browser-phone-frontend.js

/**
 * Frontend Browser Phone for TWP Plugin
 * Mobile-friendly implementation
 */
(function($) {
    'use strict';
    
    let twilioDevice = null;
    let currentCall = null;
    let callTimer = null;
    let callStartTime = null;
    let isConnected = false;
    let availableNumbers = [];
    let userQueues = [];
    let selectedQueue = null;
    let tokenRefreshTimer = null;
    let tokenExpiry = null;
    let queuePollingTimer = null;
    let lastQueueUpdate = {};
    let alertSound = null;
    let alertInterval = null;
    let alertEnabled = false;
    
    // Initialize when document is ready
    $(document).ready(function() {
        if (!twp_frontend_ajax.is_logged_in) {
            showMessage('You must be logged in to use the browser phone.', 'error');
            return;
        }
        
        initializeBrowserPhone();
        bindEvents();
        loadPhoneNumbers();
        loadUserQueues();
    });
    
    /**
     * Wait for Twilio SDK to load
     */
    function waitForTwilioSDK(callback) {
        let attempts = 0;
        const maxAttempts = 150; // 15 seconds max (100ms * 150)
        
        function checkTwilio() {
            console.log('Checking Twilio SDK availability, attempt:', attempts + 1);
            
            if (typeof Twilio !== 'undefined' && Twilio.Device) {
                console.log('Twilio SDK loaded successfully');
                callback();
                return;
            }
            
            attempts++;
            
            // Update status message periodically
            if (attempts === 30) { // 3 seconds
                updateStatus('connecting', 'Loading Twilio SDK...');
            } else if (attempts === 60) { // 6 seconds  
                updateStatus('connecting', 'Still loading SDK...');
            } else if (attempts === 100) { // 10 seconds
                updateStatus('connecting', 'SDK taking longer than expected...');
            }
            
            if (attempts >= maxAttempts) {
                console.error('Twilio SDK failed to load. Window.Twilio:', typeof Twilio);
                updateStatus('offline', 'SDK load timeout');
                showMessage('Twilio SDK failed to load within 15 seconds. This may be due to a slow connection or network restrictions. Please refresh the page and try again.', 'error');
                return;
            }
            
            setTimeout(checkTwilio, 100);
        }
        
        checkTwilio();
    }
    
    /**
     * Initialize the browser phone
     */
    function initializeBrowserPhone() {
        updateStatus('connecting', 'Initializing...');
        
        // Wait for Twilio SDK to load, then initialize
        waitForTwilioSDK(function() {
            // Generate capability token
            $.ajax({
                url: twp_frontend_ajax.ajax_url,
                method: 'POST',
                data: {
                    action: 'twp_generate_capability_token',
                    nonce: twp_frontend_ajax.nonce
                },
                success: function(response) {
                    if (response.success) {
                        setupTwilioDevice(response.data.token);
                        // Set token expiry time (expires in 1 hour)
                        tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
                        scheduleTokenRefresh();
                    } else {
                        updateStatus('offline', 'Failed to initialize');
                        showMessage('Failed to initialize browser phone: ' + (response.data || 'Unknown error'), 'error');
                    }
                },
                error: function() {
                    updateStatus('offline', 'Connection failed');
                    showMessage('Failed to connect to server', 'error');
                }
            });
        });
    }
    
    /**
     * Setup Twilio Device
     */
    async function setupTwilioDevice(token) {
        // Check if Twilio SDK is loaded
        if (typeof Twilio === 'undefined' || !Twilio.Device) {
            updateStatus('offline', 'Twilio SDK not loaded');
            showMessage('Twilio SDK failed to load. Please refresh the page.', 'error');
            console.error('Twilio SDK is not available');
            return;
        }
        
        try {
            // If device already exists, destroy it first to prevent multiple connections
            if (twilioDevice) {
                twilioDevice.destroy();
                twilioDevice = null;
            }
            
            twilioDevice = new Twilio.Device(token, {
                logLevel: 1,
                answerOnBridge: true
            });
            
            twilioDevice.on('registered', function() {
                updateStatus('online', 'Ready');
                isConnected = true;
                // Only show success message on initial connection
                if (!tokenRefreshTimer) {
                    showMessage('Browser phone ready!', 'success');
                }
            });
            
            twilioDevice.on('error', function(error) {
                console.error('Twilio Device Error:', error);
                updateStatus('offline', 'Error: ' + error.message);
                showMessage('Device error: ' + error.message, 'error');
                
                // If token expired error, refresh immediately
                if (error.message && error.message.toLowerCase().includes('token')) {
                    refreshToken();
                }
            });
            
            twilioDevice.on('incoming', function(call) {
                handleIncomingCall(call);
            });
            
            twilioDevice.on('disconnect', function() {
                updateStatus('offline', 'Disconnected');
                isConnected = false;
            });
            
            // Register device asynchronously
            await twilioDevice.register();
            
        } catch (error) {
            console.error('Failed to setup Twilio Device:', error);
            updateStatus('offline', 'Setup failed');
            showMessage('Failed to setup device: ' + error.message, 'error');
        }
    }
    
    /**
     * Load available phone numbers
     */
    function loadPhoneNumbers() {
        $.ajax({
            url: twp_frontend_ajax.ajax_url,
            method: 'POST',
            data: {
                action: 'twp_get_phone_numbers',
                nonce: twp_frontend_ajax.nonce
            },
            success: function(response) {
                if (response.success && response.data) {
                    availableNumbers = response.data;
                    populateCallerIdSelect();
                } else {
                    showMessage('Failed to load phone numbers', 'error');
                }
            },
            error: function() {
                showMessage('Failed to load phone numbers', 'error');
            }
        });
    }
    
    /**
     * Populate caller ID select
     */
    function populateCallerIdSelect() {
        const $select = $('#twp-caller-id');
        $select.empty();
        
        if (availableNumbers.length === 0) {
            $select.append('<option value="">No numbers available</option>');
            return;
        }
        
        $select.append('<option value="">Select caller ID...</option>');
        
        availableNumbers.forEach(function(number) {
            const friendlyName = number.friendly_name || number.phone_number;
            $select.append(`<option value="${number.phone_number}">${friendlyName} (${number.phone_number})</option>`);
        });
    }
    
    /**
     * Bind event handlers
     */
    function bindEvents() {
        // Dial pad buttons
        $('.twp-dial-btn').on('click', function() {
            const digit = $(this).data('digit');
            addDigit(digit);
            
            // Haptic feedback on mobile
            if (navigator.vibrate) {
                navigator.vibrate(50);
            }
        });
        
        // Clear number button
        $('#twp-clear-number').on('click', function() {
            $('#twp-dial-number').val('');
        });
        
        // Call button
        $('#twp-call-btn').on('click', function() {
            if (!isConnected) {
                showMessage('Device not connected', 'error');
                return;
            }
            
            const number = $('#twp-dial-number').val().trim();
            const callerId = $('#twp-caller-id').val();
            
            if (!number) {
                showMessage('Please enter a number to call', 'error');
                return;
            }
            
            if (!callerId) {
                showMessage('Please select a caller ID', 'error');
                return;
            }
            
            makeCall(number, callerId);
        });
        
        // Hang up button
        $('#twp-hangup-btn').on('click', function() {
            hangupCall();
        });
        
        // Accept queue call button
        $('#twp-accept-queue-call').on('click', function() {
            acceptQueueCall();
            stopAlert(); // Stop alert when accepting call
        });
        
        // Refresh queues button
        $('#twp-refresh-queues').on('click', function() {
            loadUserQueues();
        });
        
        // Alert toggle button
        $(document).on('click', '#twp-alert-toggle', function() {
            toggleAlert();
        });
        
        // Queue item selection
        $(document).on('click', '.queue-item', function() {
            const queueId = $(this).data('queue-id');
            selectQueue(queueId);
        });
        
        // Manual number input
        $('#twp-dial-number').on('input', function() {
            // Only allow valid phone number characters
            let value = $(this).val().replace(/[^\d\+\-\(\)\s]/g, '');
            $(this).val(value);
        });
        
        // Handle enter key in dial number input
        $('#twp-dial-number').on('keypress', function(e) {
            if (e.which === 13) { // Enter key
                $('#twp-call-btn').click();
            }
        });
    }
    
    /**
     * Add digit to dial pad
     */
    function addDigit(digit) {
        const $input = $('#twp-dial-number');
        $input.val($input.val() + digit);
        
        // Send DTMF if in a call
        if (currentCall && currentCall.status() === 'open') {
            currentCall.sendDigits(digit);
        }
    }
    
    /**
     * Make outbound call
     */
    async function makeCall(number, callerId) {
        if (currentCall) {
            showMessage('Already in a call', 'error');
            return;
        }
        
        // Stop alerts when making a call
        stopAlert();
        
        updateCallState('connecting');
        showCallInfo('Connecting...');
        
        const params = {
            To: number,
            From: callerId
        };
        
        try {
            console.log('Making call with params:', params);
            currentCall = await twilioDevice.connect({params: params});
            
            // Setup call event handlers
            currentCall.on('accept', function() {
                updateCallState('connected');
                showCallInfo('Connected');
                startCallTimer();
                showMessage('Call connected!', 'success');
            });
            
            currentCall.on('disconnect', function() {
                endCall();
                showMessage('Call ended', 'info');
            });
            
            currentCall.on('error', function(error) {
                console.error('Call error:', error);
                endCall();
                showMessage('Call failed: ' + error.message, 'error');
            });
            
        } catch (error) {
            console.error('Failed to make call:', error);
            endCall();
            showMessage('Failed to make call: ' + error.message, 'error');
        }
    }
    
    /**
     * Handle incoming call
     */
    function handleIncomingCall(call) {
        currentCall = call;
        
        // Add visual indication
        $('.twp-browser-phone-container').addClass('incoming-call');
        
        updateCallState('ringing');
        showCallInfo('Incoming call from: ' + (call.parameters.From || 'Unknown'));
        showMessage('Incoming call! Click Accept to answer.', 'info');
        
        // Auto-answer after a delay (optional)
        setTimeout(function() {
            if (currentCall === call && call.status() === 'pending') {
                acceptCall();
            }
        }, 2000);
        
        call.on('accept', function() {
            $('.twp-browser-phone-container').removeClass('incoming-call');
            updateCallState('connected');
            showCallInfo('Connected');
            startCallTimer();
            showMessage('Call answered!', 'success');
        });
        
        call.on('disconnect', function() {
            $('.twp-browser-phone-container').removeClass('incoming-call');
            endCall();
            showMessage('Call ended', 'info');
        });
        
        call.on('error', function(error) {
            $('.twp-browser-phone-container').removeClass('incoming-call');
            endCall();
            showMessage('Call error: ' + error.message, 'error');
        });
    }
    
    /**
     * Accept incoming call
     */
    function acceptCall() {
        if (currentCall && currentCall.status() === 'pending') {
            currentCall.accept();
        }
    }
    
    /**
     * Hang up current call
     */
    function hangupCall() {
        if (currentCall) {
            currentCall.disconnect();
        }
        endCall();
    }
    
    /**
     * End call and cleanup
     */
    function endCall() {
        currentCall = null;
        stopCallTimer();
        updateCallState('idle');
        hideCallInfo();
        $('.twp-browser-phone-container').removeClass('incoming-call');
        
        // Restart alerts if enabled and there are waiting calls
        if (alertEnabled) {
            const hasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
            if (hasWaitingCalls) {
                setTimeout(startAlert, 1000); // Small delay to avoid immediate alert
            }
        }
    }
    
    /**
     * Load user's assigned queues
     */
    function loadUserQueues(silent = false) {
        $.ajax({
            url: twp_frontend_ajax.ajax_url,
            method: 'POST',
            data: {
                action: 'twp_get_agent_queues',
                nonce: twp_frontend_ajax.nonce
            },
            success: function(response) {
                if (response.success) {
                    // Check for new calls in queues
                    checkForNewCalls(response.data);
                    userQueues = response.data;
                    displayQueues();
                } else if (!silent) {
                    showMessage('Failed to load queues: ' + (response.data || 'Unknown error'), 'error');
                }
            },
            error: function() {
                if (!silent) {
                    showMessage('Failed to load queues', 'error');
                }
            }
        });
    }
    
    /**
     * Check for new calls in queues and trigger alerts
     */
    function checkForNewCalls(newQueues) {
        newQueues.forEach(function(queue) {
            const queueId = queue.id;
            const currentWaiting = parseInt(queue.current_waiting) || 0;
            const previousWaiting = lastQueueUpdate[queueId] || 0;
            
            // If waiting count increased, we have new calls
            if (currentWaiting > previousWaiting) {
                console.log('New call detected in queue:', queue.queue_name);
                // Trigger alert if enabled
                if (alertEnabled && !currentCall) {
                    startAlert();
                }
            }
            
            lastQueueUpdate[queueId] = currentWaiting;
        });
    }
    
    /**
     * Display queues in the UI
     */
    function displayQueues() {
        const $queueList = $('#twp-queue-list');
        
        if (userQueues.length === 0) {
            $queueList.html('<div class="no-queues">No queues assigned to you.</div>');
            $('#twp-queue-section').hide();
            return;
        }
        
        $('#twp-queue-section').show();
        
        let html = '';
        userQueues.forEach(function(queue) {
            const hasWaiting = parseInt(queue.current_waiting) > 0;
            const waitingCount = queue.current_waiting || 0;
            
            html += `
                <div class="queue-item ${hasWaiting ? 'has-calls' : ''}" data-queue-id="${queue.id}">
                    <div class="queue-name">${queue.queue_name}</div>
                    <div class="queue-info">
                        <span class="queue-waiting ${hasWaiting ? 'has-calls' : ''}">
                            ${waitingCount} waiting
                        </span>
                        <span class="queue-capacity">
                            Max: ${queue.max_size}
                        </span>
                    </div>
                </div>
            `;
        });
        
        $queueList.html(html);
        
        // Auto-select first queue with calls, or first queue if none have calls
        const firstQueueWithCalls = userQueues.find(q => parseInt(q.current_waiting) > 0);
        const queueToSelect = firstQueueWithCalls || userQueues[0];
        if (queueToSelect) {
            selectQueue(queueToSelect.id);
        }
    }
    
    /**
     * Select a queue
     */
    function selectQueue(queueId) {
        selectedQueue = userQueues.find(q => q.id == queueId);
        
        if (!selectedQueue) return;
        
        // Update UI selection
        $('.queue-item').removeClass('selected');
        $(`.queue-item[data-queue-id="${queueId}"]`).addClass('selected');
        
        // Update queue controls
        $('#selected-queue-name').text(selectedQueue.queue_name);
        $('#twp-waiting-count').text(selectedQueue.current_waiting || 0);
        $('#twp-queue-max-size').text(selectedQueue.max_size);
        
        // Show queue controls if there are waiting calls
        if (parseInt(selectedQueue.current_waiting) > 0) {
            $('#twp-queue-controls').show();
        } else {
            $('#twp-queue-controls').hide();
        }
    }
    
    /**
     * Accept next call from selected queue
     */
    function acceptQueueCall() {
        if (!selectedQueue) {
            showMessage('Please select a queue first', 'error');
            return;
        }
        
        $.ajax({
            url: twp_frontend_ajax.ajax_url,
            method: 'POST',
            data: {
                action: 'twp_accept_next_queue_call',
                queue_id: selectedQueue.id,
                nonce: twp_frontend_ajax.nonce
            },
            success: function(response) {
                if (response.success) {
                    showMessage('Connecting to next caller...', 'info');
                    // Refresh queue data after accepting call
                    setTimeout(loadUserQueues, 1000);
                } else {
                    showMessage(response.data || 'No calls waiting in this queue', 'info');
                }
            },
            error: function() {
                showMessage('Failed to accept queue call', 'error');
            }
        });
    }
    
    /**
     * Update call state UI
     */
    function updateCallState(state) {
        const $callBtn = $('#twp-call-btn');
        const $hangupBtn = $('#twp-hangup-btn');
        
        switch (state) {
            case 'idle':
                $callBtn.show().prop('disabled', false);
                $hangupBtn.hide();
                break;
            case 'connecting':
            case 'ringing':
                $callBtn.hide();
                $hangupBtn.show();
                break;
            case 'connected':
                $callBtn.hide();
                $hangupBtn.show();
                break;
        }
    }
    
    /**
     * Show call info panel
     */
    function showCallInfo(status) {
        $('#twp-call-info').show();
        $('#twp-call-status').text(status);
    }
    
    /**
     * Hide call info panel
     */
    function hideCallInfo() {
        $('#twp-call-info').hide();
        $('#twp-call-timer').text('00:00');
        $('#twp-call-status').text('');
    }
    
    /**
     * Start call timer
     */
    function startCallTimer() {
        callStartTime = new Date();
        callTimer = setInterval(updateCallTimer, 1000);
        updateCallTimer();
    }
    
    /**
     * Stop call timer
     */
    function stopCallTimer() {
        if (callTimer) {
            clearInterval(callTimer);
            callTimer = null;
        }
        callStartTime = null;
    }
    
    /**
     * Update call timer display
     */
    function updateCallTimer() {
        if (!callStartTime) return;
        
        const elapsed = Math.floor((new Date() - callStartTime) / 1000);
        const minutes = Math.floor(elapsed / 60);
        const seconds = elapsed % 60;
        
        const timeString = String(minutes).padStart(2, '0') + ':' + String(seconds).padStart(2, '0');
        $('#twp-call-timer').text(timeString);
    }
    
    /**
     * Update connection status
     */
    function updateStatus(status, text) {
        const $indicator = $('#twp-status-indicator');
        const $text = $('#twp-status-text');
        
        $indicator.removeClass('offline connecting online').addClass(status);
        $text.text(text);
    }
    
    /**
     * Show message to user
     */
    function showMessage(message, type) {
        const $messages = $('#twp-messages');
        const $message = $('<div>').addClass('twp-' + type).text(message);
        
        $messages.empty().append($message);
        
        // Auto-hide success and info messages
        if (type === 'success' || type === 'info') {
            setTimeout(function() {
                $message.fadeOut(function() {
                    $message.remove();
                });
            }, 5000);
        }
    }
    
    // Start queue polling with faster interval
    startQueuePolling();
    
    /**
     * Start polling for queue updates
     */
    function startQueuePolling() {
        // Clear any existing timer
        if (queuePollingTimer) {
            clearInterval(queuePollingTimer);
        }
        
        // Poll every 5 seconds for real-time updates
        queuePollingTimer = setInterval(function() {
            if (isConnected) {
                loadUserQueues(true); // Silent update
            }
        }, 5000); // Every 5 seconds
    }
    
    /**
     * Schedule token refresh
     * Refreshes token 10 minutes before expiry for safety
     */
    function scheduleTokenRefresh() {
        // Clear any existing timer
        if (tokenRefreshTimer) {
            clearTimeout(tokenRefreshTimer);
        }
        
        if (!tokenExpiry) {
            console.error('Token expiry time not set');
            // Retry in 30 seconds if token expiry not set
            setTimeout(function() {
                if (tokenExpiry) {
                    scheduleTokenRefresh();
                }
            }, 30000);
            return;
        }
        
        // Calculate time until refresh (10 minutes before expiry for extra safety)
        const refreshBuffer = 10 * 60 * 1000; // 10 minutes in milliseconds
        const timeUntilRefresh = tokenExpiry - Date.now() - refreshBuffer;
        
        if (timeUntilRefresh <= 0) {
            // Token needs refresh immediately
            refreshToken();
        } else {
            // Schedule refresh
            console.log('Scheduling token refresh in', Math.round(timeUntilRefresh / 1000), 'seconds');
            tokenRefreshTimer = setTimeout(refreshToken, timeUntilRefresh);
        }
    }
    
    /**
     * Refresh the capability token
     */
    function refreshToken() {
        console.log('Refreshing capability token...');
        
        // Don't refresh if currently in a call
        if (currentCall) {
            console.log('Currently in call, postponing token refresh');
            // Retry in 1 minute
            setTimeout(refreshToken, 60000);
            return;
        }
        
        $.ajax({
            url: twp_frontend_ajax.ajax_url,
            method: 'POST',
            data: {
                action: 'twp_generate_capability_token',
                nonce: twp_frontend_ajax.nonce
            },
            success: function(response) {
                if (response.success) {
                    console.log('Token refreshed successfully');
                    // Update token expiry
                    tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
                    // Update device with new token
                    setupTwilioDevice(response.data.token);
                    // Schedule next refresh
                    scheduleTokenRefresh();
                } else {
                    console.error('Failed to refresh token:', response.data);
                    updateStatus('offline', 'Token refresh failed');
                    showMessage('Failed to refresh connection. Please refresh the page.', 'error');
                }
            },
            error: function() {
                console.error('Failed to refresh token - network error');
                updateStatus('offline', 'Connection lost');
                // Retry in 30 seconds
                setTimeout(refreshToken, 30000);
            }
        });
    }
    
    /**
     * Initialize alert sound
     */
    function initAlertSound() {
        // Create audio element for alert sound
        alertSound = new Audio();
        alertSound.src = 'data:audio/wav;base64,UklGRiQAAABXQVZFZm10IBAAAAABAAEAQB8AAEAfAAABAAgAZGF0YQAAAAA='; // Simple beep sound
        // Use Web Audio API for better sound
        const audioContext = new (window.AudioContext || window.webkitAudioContext)();
        
        // Create a simple beep sound
        function playBeep() {
            const oscillator = audioContext.createOscillator();
            const gainNode = audioContext.createGain();
            
            oscillator.connect(gainNode);
            gainNode.connect(audioContext.destination);
            
            oscillator.frequency.value = 800; // Frequency in Hz
            gainNode.gain.setValueAtTime(0.3, audioContext.currentTime);
            gainNode.gain.exponentialRampToValueAtTime(0.01, audioContext.currentTime + 0.5);
            
            oscillator.start(audioContext.currentTime);
            oscillator.stop(audioContext.currentTime + 0.5);
        }
        
        return playBeep;
    }
    
    const playAlertSound = initAlertSound();
    
    /**
     * Start alert for new calls
     */
    function startAlert() {
        if (!alertEnabled || alertInterval) return;
        
        // Play initial alert
        playAlertSound();
        
        // Repeat every 30 seconds
        alertInterval = setInterval(function() {
            if (alertEnabled && !currentCall) {
                playAlertSound();
            } else {
                stopAlert();
            }
        }, 30000);
    }
    
    /**
     * Stop alert
     */
    function stopAlert() {
        if (alertInterval) {
            clearInterval(alertInterval);
            alertInterval = null;
        }
    }
    
    /**
     * Toggle alert on/off
     */
    function toggleAlert() {
        alertEnabled = !alertEnabled;
        localStorage.setItem('twp_alert_enabled', alertEnabled);
        
        // Update button state
        updateAlertButton();
        
        if (!alertEnabled) {
            stopAlert();
            showMessage('Queue alerts disabled', 'info');
        } else {
            showMessage('Queue alerts enabled', 'success');
            // Check if there are waiting calls
            const hasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
            if (hasWaitingCalls && !currentCall) {
                startAlert();
            }
        }
    }
    
    /**
     * Update alert button UI
     */
    function updateAlertButton() {
        const $btn = $('#twp-alert-toggle');
        if (alertEnabled) {
            $btn.removeClass('alert-off').addClass('alert-on').html('🔔 Alerts ON');
        } else {
            $btn.removeClass('alert-on').addClass('alert-off').html('🔕 Alerts OFF');
        }
    }
    
    /**
     * Load alert preference from localStorage
     */
    function loadAlertPreference() {
        const saved = localStorage.getItem('twp_alert_enabled');
        alertEnabled = saved === null ? true : saved === 'true';
        updateAlertButton();
    }
    
    // Clean up on page unload
    $(window).on('beforeunload', function() {
        if (tokenRefreshTimer) {
            clearTimeout(tokenRefreshTimer);
        }
        if (queuePollingTimer) {
            clearInterval(queuePollingTimer);
        }
        if (alertInterval) {
            clearInterval(alertInterval);
        }
        if (twilioDevice) {
            twilioDevice.destroy();
        }
    });
    
    // Load alert preference on init
    loadAlertPreference();
    
})(jQuery);