diff --git a/admin/class-twp-admin.php b/admin/class-twp-admin.php
index 210c5e0..4876ba7 100644
--- a/admin/class-twp-admin.php
+++ b/admin/class-twp-admin.php
@@ -5598,13 +5598,22 @@ class TWP_Admin {
                             </button>
                         </div>
                         
-                        <div class="phone-controls-extra" style="display: none;">
-                            <button id="mute-btn" class="button">
-                                <span class="dashicons dashicons-microphone"></span> Mute
-                            </button>
-                            <button id="hold-btn" class="button">
-                                <span class="dashicons dashicons-controls-pause"></span> Hold
-                            </button>
+                        <!-- Call Control Panel (shown during active calls) -->
+                        <div class="phone-controls-extra" id="admin-call-controls-panel" style="display: none;">
+                            <div style="display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; margin: 15px 0;">
+                                <button id="admin-hold-btn" class="button" title="Put call on hold">
+                                    <span class="dashicons dashicons-controls-pause"></span> Hold
+                                </button>
+                                <button id="admin-transfer-btn" class="button" title="Transfer to another agent">
+                                    <span class="dashicons dashicons-share-alt"></span> Transfer
+                                </button>
+                                <button id="admin-requeue-btn" class="button" title="Put call back in queue">
+                                    <span class="dashicons dashicons-backup"></span> Requeue
+                                </button>
+                                <button id="admin-record-btn" class="button" title="Start/stop recording">
+                                    <span class="dashicons dashicons-controls-volumeon"></span> Record
+                                </button>
+                            </div>
                         </div>
                     </div>
                 </div>
@@ -6064,6 +6073,7 @@ class TWP_Admin {
                         $('#answer-btn').hide();
                         $('#hangup-btn').show();
                         $('#phone-controls-extra').show();
+                        $('#admin-call-controls-panel').show();
                         startCallTimer();
                     });
                     
@@ -6075,8 +6085,13 @@ class TWP_Admin {
                         $('#answer-btn').hide();
                         $('#call-btn').show();
                         $('#phone-controls-extra').hide();
+                        $('#admin-call-controls-panel').hide();
                         $('#call-timer').hide();
                         stopCallTimer();
+                        
+                        // Reset button states
+                        $('#admin-hold-btn').text('Hold').removeClass('btn-active');
+                        $('#admin-record-btn').text('Record').removeClass('btn-active');
                     });
                     
                     // Call rejected
@@ -6287,6 +6302,31 @@ class TWP_Admin {
                     }
                 });
                 
+                // Admin call control buttons
+                $('#admin-hold-btn').on('click', function() {
+                    if (currentCall) {
+                        adminToggleHold();
+                    }
+                });
+                
+                $('#admin-transfer-btn').on('click', function() {
+                    if (currentCall) {
+                        adminShowTransferDialog();
+                    }
+                });
+                
+                $('#admin-requeue-btn').on('click', function() {
+                    if (currentCall) {
+                        adminShowRequeueDialog();
+                    }
+                });
+                
+                $('#admin-record-btn').on('click', function() {
+                    if (currentCall) {
+                        adminToggleRecording();
+                    }
+                });
+                
                 // Check if SDK loaded and initialize
                 $(window).on('load', function() {
                     setTimeout(function() {
@@ -6431,6 +6471,345 @@ class TWP_Admin {
                         button.prop('disabled', false).text('Save Changes');
                     });
                 });
+                
+                // Admin call control functions
+                var adminIsOnHold = false;
+                var adminIsRecording = false;
+                var adminRecordingSid = null;
+                
+                function adminToggleHold() {
+                    if (!currentCall) return;
+                    
+                    var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
+                    var $holdBtn = $('#admin-hold-btn');
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_toggle_hold',
+                        call_sid: callSid,
+                        hold: !adminIsOnHold,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            adminIsOnHold = !adminIsOnHold;
+                            if (adminIsOnHold) {
+                                $holdBtn.html('<span class="dashicons dashicons-controls-play"></span> Unhold').addClass('btn-active');
+                                showNotice('Call placed on hold', 'info');
+                            } else {
+                                $holdBtn.html('<span class="dashicons dashicons-controls-pause"></span> Hold').removeClass('btn-active');
+                                showNotice('Call resumed', 'info');
+                            }
+                        } else {
+                            showNotice('Failed to toggle hold: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to toggle hold', 'error');
+                    });
+                }
+                
+                function adminShowTransferDialog() {
+                    if (!currentCall) return;
+                    
+                    // Load available agents
+                    $.post(ajaxurl, {
+                        action: 'twp_get_online_agents',
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success && response.data.length > 0) {
+                            adminShowAgentTransferDialog(response.data);
+                        } else {
+                            adminShowManualTransferDialog();
+                        }
+                    }).fail(function() {
+                        adminShowManualTransferDialog();
+                    });
+                }
+                
+                function adminShowAgentTransferDialog(agents) {
+                    var agentOptions = '<div class="agent-list" style="max-height: 200px; overflow-y: auto; border: 1px solid #ccc; margin: 10px 0;">';
+                    
+                    agents.forEach(function(agent) {
+                        var statusClass = agent.is_available ? 'available' : 'busy';
+                        var statusText = agent.is_available ? '🟢 Available' : '🔴 Busy';
+                        var methodIcon = agent.has_phone ? '📱' : '💻';
+                        
+                        agentOptions += '<div class="agent-option" style="padding: 10px; border-bottom: 1px solid #eee; cursor: pointer; display: flex; justify-content: space-between;" data-agent-id="' + agent.id + '" data-transfer-method="' + agent.transfer_method + '" data-transfer-value="' + agent.transfer_value + '">';
+                        agentOptions += '<div><strong>' + agent.name + '</strong> ' + methodIcon + '</div>';
+                        agentOptions += '<div>' + statusText + '</div>';
+                        agentOptions += '</div>';
+                    });
+                    
+                    agentOptions += '</div>';
+                    
+                    var dialogHtml = '<div id="admin-transfer-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000; width: 400px;">';
+                    dialogHtml += '<h3>Transfer Call to Agent</h3>';
+                    dialogHtml += '<p>Select an agent to transfer this call to:</p>';
+                    dialogHtml += agentOptions;
+                    dialogHtml += '<p>Or enter phone number manually:</p>';
+                    dialogHtml += '<input type="tel" id="admin-transfer-manual" placeholder="+1234567890" style="width: 100%; margin: 10px 0; padding: 8px;" />';
+                    dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
+                    dialogHtml += '<button id="admin-confirm-transfer" class="button button-primary" style="margin-right: 10px;" disabled>Transfer</button>';
+                    dialogHtml += '<button id="admin-cancel-transfer" class="button">Cancel</button>';
+                    dialogHtml += '</div>';
+                    dialogHtml += '</div>';
+                    dialogHtml += '<div id="admin-transfer-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
+                    
+                    $('body').append(dialogHtml);
+                    
+                    var selectedAgent = null;
+                    
+                    $('.agent-option').on('click', function() {
+                        $('.agent-option').css('background', '');
+                        $(this).css('background', '#e7f3ff');
+                        selectedAgent = {
+                            id: $(this).data('agent-id'),
+                            method: $(this).data('transfer-method'),
+                            value: $(this).data('transfer-value')
+                        };
+                        $('#admin-transfer-manual').val('');
+                        $('#admin-confirm-transfer').prop('disabled', false);
+                    });
+                    
+                    $('#admin-transfer-manual').on('input', function() {
+                        var number = $(this).val().trim();
+                        if (number) {
+                            $('.agent-option').css('background', '');
+                            selectedAgent = null;
+                            $('#admin-confirm-transfer').prop('disabled', false);
+                        } else {
+                            $('#admin-confirm-transfer').prop('disabled', !selectedAgent);
+                        }
+                    });
+                    
+                    $('#admin-confirm-transfer').on('click', function() {
+                        var manualNumber = $('#admin-transfer-manual').val().trim();
+                        if (manualNumber) {
+                            adminTransferCall(manualNumber);
+                        } else if (selectedAgent) {
+                            adminTransferToAgent(selectedAgent);
+                        }
+                    });
+                    
+                    $('#admin-cancel-transfer, #admin-transfer-overlay').on('click', function() {
+                        adminHideTransferDialog();
+                    });
+                }
+                
+                function adminShowManualTransferDialog() {
+                    var dialogHtml = '<div id="admin-transfer-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000;">';
+                    dialogHtml += '<h3>Transfer Call</h3>';
+                    dialogHtml += '<p>Enter the phone number to transfer this call:</p>';
+                    dialogHtml += '<input type="tel" id="admin-transfer-number" placeholder="+1234567890" style="width: 100%; margin: 10px 0; padding: 8px;" />';
+                    dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
+                    dialogHtml += '<button id="admin-confirm-transfer" class="button button-primary" style="margin-right: 10px;">Transfer</button>';
+                    dialogHtml += '<button id="admin-cancel-transfer" class="button">Cancel</button>';
+                    dialogHtml += '</div>';
+                    dialogHtml += '</div>';
+                    dialogHtml += '<div id="admin-transfer-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
+                    
+                    $('body').append(dialogHtml);
+                    
+                    $('#admin-confirm-transfer').on('click', function() {
+                        var number = $('#admin-transfer-number').val().trim();
+                        if (number) {
+                            adminTransferCall(number);
+                        }
+                    });
+                    
+                    $('#admin-cancel-transfer, #admin-transfer-overlay').on('click', function() {
+                        adminHideTransferDialog();
+                    });
+                }
+                
+                function adminTransferCall(phoneNumber) {
+                    if (!currentCall) return;
+                    
+                    var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_transfer_call',
+                        call_sid: callSid,
+                        agent_number: phoneNumber,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            showNotice('Call transferred successfully', 'success');
+                            adminHideTransferDialog();
+                            if (currentCall) {
+                                currentCall.disconnect();
+                            }
+                        } else {
+                            showNotice('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to transfer call', 'error');
+                    });
+                }
+                
+                function adminTransferToAgent(agent) {
+                    if (!currentCall) return;
+                    
+                    var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_transfer_to_agent_queue',
+                        call_sid: callSid,
+                        agent_id: agent.id,
+                        transfer_method: agent.method,
+                        transfer_value: agent.value,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            showNotice('Call transferred successfully', 'success');
+                            adminHideTransferDialog();
+                            if (currentCall) {
+                                currentCall.disconnect();
+                            }
+                        } else {
+                            showNotice('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to transfer call', 'error');
+                    });
+                }
+                
+                function adminHideTransferDialog() {
+                    $('#admin-transfer-dialog, #admin-transfer-overlay').remove();
+                }
+                
+                function adminShowRequeueDialog() {
+                    if (!currentCall) return;
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_get_all_queues',
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success && response.data.length > 0) {
+                            var options = '';
+                            response.data.forEach(function(queue) {
+                                options += '<option value="' + queue.id + '">' + queue.queue_name + '</option>';
+                            });
+                            
+                            var dialogHtml = '<div id="admin-requeue-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000;">';
+                            dialogHtml += '<h3>Requeue Call</h3>';
+                            dialogHtml += '<p>Select a queue to transfer this call to:</p>';
+                            dialogHtml += '<select id="admin-requeue-select" style="width: 100%; margin: 10px 0; padding: 8px;">' + options + '</select>';
+                            dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
+                            dialogHtml += '<button id="admin-confirm-requeue" class="button button-primary" style="margin-right: 10px;">Requeue</button>';
+                            dialogHtml += '<button id="admin-cancel-requeue" class="button">Cancel</button>';
+                            dialogHtml += '</div>';
+                            dialogHtml += '</div>';
+                            dialogHtml += '<div id="admin-requeue-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
+                            
+                            $('body').append(dialogHtml);
+                            
+                            $('#admin-confirm-requeue').on('click', function() {
+                                var queueId = $('#admin-requeue-select').val();
+                                if (queueId) {
+                                    adminRequeueCall(queueId);
+                                }
+                            });
+                            
+                            $('#admin-cancel-requeue, #admin-requeue-overlay').on('click', function() {
+                                $('#admin-requeue-dialog, #admin-requeue-overlay').remove();
+                            });
+                        } else {
+                            showNotice('No queues available', 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to load queues', 'error');
+                    });
+                }
+                
+                function adminRequeueCall(queueId) {
+                    if (!currentCall) return;
+                    
+                    var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_requeue_call',
+                        call_sid: callSid,
+                        queue_id: queueId,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            showNotice('Call requeued successfully', 'success');
+                            $('#admin-requeue-dialog, #admin-requeue-overlay').remove();
+                            if (currentCall) {
+                                currentCall.disconnect();
+                            }
+                        } else {
+                            showNotice('Failed to requeue call: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to requeue call', 'error');
+                    });
+                }
+                
+                function adminToggleRecording() {
+                    if (!currentCall) return;
+                    
+                    if (adminIsRecording) {
+                        adminStopRecording();
+                    } else {
+                        adminStartRecording();
+                    }
+                }
+                
+                function adminStartRecording() {
+                    var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
+                    var $recordBtn = $('#admin-record-btn');
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_start_recording',
+                        call_sid: callSid,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            adminIsRecording = true;
+                            adminRecordingSid = response.data.recording_sid;
+                            $recordBtn.html('<span class="dashicons dashicons-controls-volumeoff"></span> Stop Recording').addClass('btn-active');
+                            showNotice('Recording started', 'success');
+                        } else {
+                            showNotice('Failed to start recording: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to start recording', 'error');
+                    });
+                }
+                
+                function adminStopRecording() {
+                    if (!adminRecordingSid) return;
+                    
+                    var callSid = currentCall ? (currentCall.parameters.CallSid || currentCall.customParameters.CallSid) : '';
+                    var $recordBtn = $('#admin-record-btn');
+                    
+                    $.post(ajaxurl, {
+                        action: 'twp_stop_recording',
+                        call_sid: callSid,
+                        recording_sid: adminRecordingSid,
+                        nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
+                    }, function(response) {
+                        if (response.success) {
+                            adminIsRecording = false;
+                            adminRecordingSid = null;
+                            $recordBtn.html('<span class="dashicons dashicons-controls-volumeon"></span> Record').removeClass('btn-active');
+                            showNotice('Recording stopped', 'info');
+                        } else {
+                            showNotice('Failed to stop recording: ' + (response.data || 'Unknown error'), 'error');
+                        }
+                    }).fail(function() {
+                        showNotice('Failed to stop recording', 'error');
+                    });
+                }
+                
+                function showNotice(message, type) {
+                    var noticeClass = type === 'error' ? 'notice-error' : (type === 'success' ? 'notice-success' : 'notice-info');
+                    var notice = $('<div class="notice ' + noticeClass + ' is-dismissible" style="margin: 10px 0;"><p>' + message + '</p></div>');
+                    $('.browser-phone-container').prepend(notice);
+                    setTimeout(function() {
+                        notice.fadeOut();
+                    }, 4000);
+                }
             });
             </script>
         </div>