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Fix caller ID for workflow forward and ring group tasks

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Updated forward and ring group tasks to use the incoming number (To) as the caller ID for outbound calls instead of the original caller's number (From).

Changes:
- Forward task now sets callerId attribute to the number that was called
- Ring group task also defaults to using the incoming number as caller ID
- Both functions check multiple sources for the To number (GLOBALS, POST, REQUEST)
- Added detailed logging for caller ID selection

This ensures that when calls are forwarded, the receiving party sees the business number that was called, not the original caller's personal number.

🤖 Generated with [Claude Code](https://claude.ai/code)

Co-Authored-By: Claude <noreply@anthropic.com>
This commit is contained in:
jknapp
2025-09-18 16:46:52 -07:00
parent 90cb03acfd
commit 0ee8210fef
1 changed files with 37 additions and 1 deletions
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38
includes/class-twp-workflow.php
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@@ -570,6 +570,27 @@ class TWP_Workflow {
$dial->addAttribute('timeout', $timeout); $dial->addAttribute('timeout', $timeout);
error_log('TWP Workflow Forward: Using timeout: ' . $timeout); error_log('TWP Workflow Forward: Using timeout: ' . $timeout);
// Set caller ID to the number that was called (To number from call data)
// This makes the outbound call appear to come from the number the caller dialed
$caller_id = null;
if (isset($GLOBALS['call_data']['To']) && !empty($GLOBALS['call_data']['To'])) {
$caller_id = $GLOBALS['call_data']['To'];
error_log('TWP Workflow Forward: Using incoming number as caller ID: ' . $caller_id);
} elseif (isset($_POST['To']) && !empty($_POST['To'])) {
$caller_id = $_POST['To'];
error_log('TWP Workflow Forward: Using POST To as caller ID: ' . $caller_id);
} elseif (isset($_REQUEST['To']) && !empty($_REQUEST['To'])) {
$caller_id = $_REQUEST['To'];
error_log('TWP Workflow Forward: Using REQUEST To as caller ID: ' . $caller_id);
}
if ($caller_id) {
$dial->addAttribute('callerId', $caller_id);
error_log('TWP Workflow Forward: Set callerId attribute to: ' . $caller_id);
} else {
error_log('TWP Workflow Forward: No To number found for caller ID, will use account default');
}
// Add all forward numbers // Add all forward numbers
foreach ($forward_numbers as $number) { foreach ($forward_numbers as $number) {
error_log('TWP Workflow Forward: Adding number to Dial: ' . $number); error_log('TWP Workflow Forward: Adding number to Dial: ' . $number);
@@ -753,8 +774,23 @@ class TWP_Workflow {
$dial->addAttribute('timeout', '30'); $dial->addAttribute('timeout', '30');
} }
if (isset($step['caller_id'])) { // Set caller ID - use provided value or default to the incoming number
if (isset($step['caller_id']) && !empty($step['caller_id'])) {
$dial->addAttribute('callerId', $step['caller_id']); $dial->addAttribute('callerId', $step['caller_id']);
} else {
// Use the number that was called (To number) as default caller ID
$caller_id = null;
if (isset($GLOBALS['call_data']['To']) && !empty($GLOBALS['call_data']['To'])) {
$caller_id = $GLOBALS['call_data']['To'];
} elseif (isset($_POST['To']) && !empty($_POST['To'])) {
$caller_id = $_POST['To'];
} elseif (isset($_REQUEST['To']) && !empty($_REQUEST['To'])) {
$caller_id = $_REQUEST['To'];
}
if ($caller_id) {
$dial->addAttribute('callerId', $caller_id);
}
} }
// Set action URL to handle no-answer scenarios // Set action URL to handle no-answer scenarios