diff --git a/includes/class-twp-core.php b/includes/class-twp-core.php
index 21c09b3..47a1096 100644
--- a/includes/class-twp-core.php
+++ b/includes/class-twp-core.php
@@ -17,6 +17,7 @@ class TWP_Core {
         
         $this->load_dependencies();
         $this->set_locale();
+        $this->ensure_user_roles();
         $this->define_admin_hooks();
         $this->define_public_hooks();
         $this->define_api_hooks();
@@ -62,6 +63,31 @@ class TWP_Core {
         });
     }
     
+    /**
+     * Ensure custom user roles exist
+     */
+    private function ensure_user_roles() {
+        // Check if the phone_agent role exists
+        if (!get_role('phone_agent')) {
+            // Create the Phone Agent role with limited capabilities
+            add_role('phone_agent', 'Phone Agent', array(
+                // Basic WordPress capabilities
+                'read' => true,
+                
+                // Profile management
+                'edit_profile' => true,
+                
+                // Phone agent specific capabilities
+                'twp_access_voicemails' => true,
+                'twp_access_call_log' => true,
+                'twp_access_agent_queue' => true,
+                'twp_access_outbound_calls' => true,
+                'twp_access_sms_inbox' => true,
+                'twp_access_browser_phone' => true,
+            ));
+        }
+    }
+    
     /**
      * Register admin hooks
      */