diff --git a/assets/css/browser-phone-frontend.css b/assets/css/browser-phone-frontend.css
index 78fe1ca..76c6f6d 100644
--- a/assets/css/browser-phone-frontend.css
+++ b/assets/css/browser-phone-frontend.css
@@ -56,8 +56,8 @@
 }
 
 .status-text {
-    font-weight: 500;
-    color: #495057;
+    font-weight: 600;
+    color: #212529;
 }
 
 @keyframes pulse {
@@ -74,8 +74,8 @@
 .twp-phone-selection label {
     display: block;
     margin-bottom: 8px;
-    font-weight: 500;
-    color: #495057;
+    font-weight: 600;
+    color: #212529;
 }
 
 .twp-select {
@@ -85,7 +85,7 @@
     border-radius: 8px;
     font-size: 16px;
     background: #fff;
-    color: #495057;
+    color: #212529;
     appearance: none;
     background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3e%3c/svg%3e");
     background-position: right 12px center;
@@ -289,8 +289,8 @@
     padding: 8px;
     background: #f8f9fa;
     border-radius: 4px;
-    color: #495057;
-    font-weight: 500;
+    color: #212529;
+    font-weight: 600;
 }
 
 /* Queue Management Section */
@@ -317,9 +317,10 @@
 .queue-loading,
 .no-queues {
     text-align: center;
-    color: #6c757d;
+    color: #495057;
     font-style: italic;
     padding: 20px;
+    font-weight: 500;
 }
 
 .no-queues {
@@ -377,7 +378,7 @@
     justify-content: space-between;
     align-items: center;
     font-size: 0.9rem;
-    color: #6c757d;
+    color: #495057;
 }
 
 .queue-waiting {
@@ -418,7 +419,7 @@
     justify-content: center;
     gap: 20px;
     font-size: 0.9rem;
-    color: #6c757d;
+    color: #495057;
 }
 
 .queue-stats span {
@@ -552,27 +553,59 @@
 /* Dark mode support */
 @media (prefers-color-scheme: dark) {
     .twp-browser-phone-container {
-        background: #2d3748;
-        color: #e2e8f0;
+        background: #1a202c;
+        color: #f7fafc;
     }
     
     .twp-connection-status,
     .twp-call-info,
-    .twp-queue-controls {
-        background: #4a5568;
-        border-color: #718096;
+    .twp-queue-controls,
+    .twp-queue-section {
+        background: #2d3748;
+        border-color: #4a5568;
     }
     
     .twp-select,
     #twp-dial-number,
     .twp-dial-btn {
-        background: #4a5568;
-        border-color: #718096;
-        color: #e2e8f0;
+        background: #2d3748;
+        border-color: #4a5568;
+        color: #f7fafc;
     }
     
     .call-status {
+        background: #1a202c;
+        color: #f7fafc;
+    }
+    
+    .queue-item {
         background: #2d3748;
+        border-color: #4a5568;
+        color: #f7fafc;
+    }
+    
+    .queue-item:hover,
+    .queue-item.selected {
+        background: #4a5568;
+        border-color: #63b3ed;
+    }
+    
+    .queue-name,
+    .status-text,
+    .twp-phone-selection label {
+        color: #f7fafc;
+    }
+    
+    .queue-info,
+    .queue-stats,
+    .queue-loading,
+    .no-queues {
+        color: #cbd5e0;
+    }
+    
+    .no-queues {
+        background: #2d3748;
+        border-color: #4a5568;
     }
 }
 
diff --git a/assets/js/browser-phone-frontend.js b/assets/js/browser-phone-frontend.js
index 025319e..1c845eb 100644
--- a/assets/js/browser-phone-frontend.js
+++ b/assets/js/browser-phone-frontend.js
@@ -27,32 +27,61 @@
         loadUserQueues();
     });
     
+    /**
+     * Wait for Twilio SDK to load
+     */
+    function waitForTwilioSDK(callback) {
+        let attempts = 0;
+        const maxAttempts = 50; // 5 seconds max
+        
+        function checkTwilio() {
+            if (typeof Twilio !== 'undefined' && Twilio.Device) {
+                callback();
+                return;
+            }
+            
+            attempts++;
+            if (attempts >= maxAttempts) {
+                updateStatus('offline', 'SDK load timeout');
+                showMessage('Twilio SDK failed to load within 5 seconds. Please check your internet connection and refresh the page.', 'error');
+                return;
+            }
+            
+            setTimeout(checkTwilio, 100);
+        }
+        
+        checkTwilio();
+    }
+    
     /**
      * Initialize the browser phone
      */
     function initializeBrowserPhone() {
         updateStatus('connecting', 'Initializing...');
         
-        // Generate capability token
-        $.ajax({
-            url: twp_frontend_ajax.ajax_url,
-            method: 'POST',
-            data: {
-                action: 'twp_generate_capability_token',
-                nonce: twp_frontend_ajax.nonce
-            },
-            success: function(response) {
-                if (response.success) {
-                    setupTwilioDevice(response.data.token);
-                } else {
-                    updateStatus('offline', 'Failed to initialize');
-                    showMessage('Failed to initialize browser phone: ' + (response.data || 'Unknown error'), 'error');
+        // Wait for Twilio SDK to load, then initialize
+        waitForTwilioSDK(function() {
+            // Generate capability token
+            $.ajax({
+                url: twp_frontend_ajax.ajax_url,
+                method: 'POST',
+                data: {
+                    action: 'twp_generate_capability_token',
+                    nonce: twp_frontend_ajax.nonce
+                },
+                success: function(response) {
+                    if (response.success) {
+                        setupTwilioDevice(response.data.token);
+                    } else {
+                        updateStatus('offline', 'Failed to initialize');
+                        showMessage('Failed to initialize browser phone: ' + (response.data || 'Unknown error'), 'error');
+                    }
+                },
+                error: function() {
+                    updateStatus('offline', 'Connection failed');
+                    showMessage('Failed to connect to server', 'error');
                 }
-            },
-            error: function() {
-                updateStatus('offline', 'Connection failed');
-                showMessage('Failed to connect to server', 'error');
-            }
+            });
         });
     }
     
@@ -60,6 +89,14 @@
      * Setup Twilio Device
      */
     function setupTwilioDevice(token) {
+        // Check if Twilio SDK is loaded
+        if (typeof Twilio === 'undefined' || !Twilio.Device) {
+            updateStatus('offline', 'Twilio SDK not loaded');
+            showMessage('Twilio SDK failed to load. Please refresh the page.', 'error');
+            console.error('Twilio SDK is not available');
+            return;
+        }
+        
         try {
             twilioDevice = new Twilio.Device(token, {
                 logLevel: 1,
diff --git a/includes/class-twp-shortcodes.php b/includes/class-twp-shortcodes.php
index 2b577fb..a6d9794 100644
--- a/includes/class-twp-shortcodes.php
+++ b/includes/class-twp-shortcodes.php
@@ -32,7 +32,7 @@ class TWP_Shortcodes {
                 'https://sdk.twilio.com/js/voice/2.11.1/twilio.min.js',
                 array(),
                 '2.11.1',
-                true
+                false // Load in head to ensure it's available
             );
             
             // Enqueue our browser phone script
@@ -180,10 +180,8 @@ class TWP_Shortcodes {
                 </div>
             </div>
             
-            <!-- Audio elements -->
-            <audio id="twp-ringtone" preload="auto" loop>
-                <source src="<?php echo TWP_PLUGIN_URL; ?>assets/audio/ringtone.mp3" type="audio/mpeg">
-            </audio>
+            <!-- Audio elements for incoming calls handled by browser -->
+            <audio id="twp-ringtone" style="display: none;"></audio>
             
             <!-- Error/Success Messages -->
             <div class="twp-messages" id="twp-messages"></div>