wp-plugins/twilio-wp-plugin
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This commit is contained in:
jknapp
2025-08-11 20:31:48 -07:00
parent 805af2f199
commit 304b5de40b
15 changed files with 4028 additions and 404 deletions
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60
includes/class-twp-agent-manager.php
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@@ -234,21 +234,53 @@ class TWP_Agent_Manager {
// Set agent status to busy
self::set_agent_status($user_id, 'busy', $call->call_sid);
// Forward the call to the agent
// Make a new call to the agent with proper caller ID
$twilio = new TWP_Twilio_API();
// Create TwiML to redirect the call
$twiml = new \Twilio\TwiML\VoiceResponse();
$twiml->dial($phone_number, [
'statusCallback' => home_url('/wp-json/twilio-webhook/v1/call-status'),
'statusCallbackEvent' => array('completed')
]);
// Update the call with new TwiML
$result = $twilio->update_call($call->call_sid, array(
'Twiml' => $twiml->asXML()
// Get the queue's phone number for proper caller ID (same logic as SMS webhook)
$queues_table = $wpdb->prefix . 'twp_call_queues';
$queue_info = $wpdb->get_row($wpdb->prepare(
"SELECT phone_number FROM $queues_table WHERE id = %d",
$call->queue_id
));
// Priority: 1) Queue's phone number, 2) Call's original to_number, 3) Default SMS number
$workflow_number = null;
if (!empty($queue_info->phone_number)) {
$workflow_number = $queue_info->phone_number;
error_log('TWP Web Accept: Using queue phone number: ' . $workflow_number);
} elseif (!empty($call->to_number)) {
$workflow_number = $call->to_number;
error_log('TWP Web Accept: Using original workflow number: ' . $workflow_number);
} else {
$workflow_number = TWP_Twilio_API::get_sms_from_number();
error_log('TWP Web Accept: Using default number: ' . $workflow_number);
}
// Create webhook URL for screening the agent call
$connect_url = home_url('/wp-json/twilio-webhook/v1/agent-screen');
$connect_url = add_query_arg(array(
'queued_call_id' => $call_id,
'customer_number' => $call->from_number,
'customer_call_sid' => $call->call_sid
), $connect_url);
// Create status callback URL to detect voicemail/no-answer
$status_callback_url = home_url('/wp-json/twilio-webhook/v1/agent-call-status');
$status_callback_url = add_query_arg(array(
'queued_call_id' => $call_id,
'user_id' => $user_id,
'original_call_sid' => $call->call_sid
), $status_callback_url);
// Make call to agent with proper workflow number as caller ID and status tracking
$result = $twilio->make_call(
$phone_number,
$connect_url,
$status_callback_url, // Track call status for voicemail detection
$workflow_number // Use queue's phone number as caller ID
);
if ($result['success']) {
// Log the call acceptance
TWP_Call_Logger::log_call(array(
@@ -390,7 +422,11 @@ class TWP_Agent_Manager {
}
$twilio = new TWP_Twilio_API();
return $twilio->send_sms($phone_number, $message);
// Get SMS from number with proper priority (no workflow context here)
$from_number = TWP_Twilio_API::get_sms_from_number();
return $twilio->send_sms($phone_number, $message, $from_number);
}
return true;