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Add FCM push notifications, queue alerts, caller ID fixes, and auto-revert agent status
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Server-side:
- Add push credential auto-creation for FCM incoming call notifications
- Add queue alert FCM notifications (data-only for background delivery)
- Add queue alert cancellation on call accept/disconnect
- Fix caller ID to show caller's number instead of Twilio number
- Fix FCM token storage when refresh_token is null
- Add pre_call_status tracking to revert agent status 30s after call ends
- Add SSE fallback polling for mobile app connectivity

Mobile app:
- Add Android telecom permissions and phone account registration
- Add VoiceFirebaseMessagingService for incoming call push handling
- Add insistent queue alert notifications with custom sound
- Fix caller number display on active call screen
- Add caller ID selection dropdown on dashboard
- Add phone numbers endpoint and provider support
- Add unit tests for CallInfo, QueueState, and CallProvider
- Remove local.properties from tracking, add .gitignore

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Claude
2026-03-07 17:11:02 -08:00
parent 78e6c5a4ee
commit 4af4be94a4
26 changed files with 1829 additions and 189 deletions
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51
includes/class-twp-call-queue.php
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@@ -33,8 +33,8 @@ class TWP_Call_Queue {
);
if ($result !== false) {
// Notify agents via SMS when a new call enters the queue
self::notify_agents_for_queue($queue_id, $call_data['from_number']);
// Notify agents via SMS and FCM when a new call enters the queue
self::notify_agents_for_queue($queue_id, $call_data['from_number'], $call_data['call_sid']);
return $position;
}
@@ -580,49 +580,60 @@ class TWP_Call_Queue {
/**
* Notify agents via SMS when a call enters the queue
*/
private static function notify_agents_for_queue($queue_id, $caller_number) {
private static function notify_agents_for_queue($queue_id, $caller_number, $call_sid = '') {
global $wpdb;
error_log("TWP: notify_agents_for_queue called for queue {$queue_id}, caller {$caller_number}");
// Get queue information including assigned agent group and phone number
$queue_table = $wpdb->prefix . 'twp_call_queues';
$queue = $wpdb->get_row($wpdb->prepare(
"SELECT * FROM $queue_table WHERE id = %d",
$queue_id
));
if (!$queue) {
error_log("TWP: Queue {$queue_id} not found in database");
return;
}
if (!$queue->agent_group_id) {
error_log("TWP: No agent group assigned to queue {$queue_id}, skipping SMS notifications");
return;
}
error_log("TWP: Found queue '{$queue->queue_name}' with agent group {$queue->agent_group_id}");
// Send Discord/Slack notification for incoming call
require_once dirname(__FILE__) . '/class-twp-notifications.php';
error_log("TWP: Triggering Discord/Slack notification for incoming call");
TWP_Notifications::send_call_notification('incoming_call', array(
'type' => 'incoming_call',
'caller' => $caller_number,
'queue' => $queue->queue_name,
'queue_id' => $queue_id
));
// Get members of the assigned agent group
require_once dirname(__FILE__) . '/class-twp-agent-groups.php';
$members = TWP_Agent_Groups::get_group_members($queue->agent_group_id);
// Send FCM push notifications to agents' mobile devices
require_once dirname(__FILE__) . '/class-twp-fcm.php';
$fcm = new TWP_FCM();
$notified_users = array();
// Always notify personal queue owner
if (!empty($queue->user_id)) {
$fcm->notify_queue_alert($queue->user_id, $caller_number, $queue->queue_name, $call_sid);
$notified_users[] = $queue->user_id;
error_log("TWP: FCM queue alert sent to queue owner user {$queue->user_id}");
}
if (!$queue->agent_group_id) {
error_log("TWP: No agent group assigned to queue {$queue_id}, skipping SMS notifications");
return;
}
error_log("TWP: Found queue '{$queue->queue_name}' with agent group {$queue->agent_group_id}");
// Get members of the assigned agent group
require_once dirname(__FILE__) . '/class-twp-agent-groups.php';
$members = TWP_Agent_Groups::get_group_members($queue->agent_group_id);
foreach ($members as $member) {
$fcm->notify_incoming_call($member->user_id, $caller_number, $queue->queue_name, '');
if (!in_array($member->user_id, $notified_users)) {
$fcm->notify_queue_alert($member->user_id, $caller_number, $queue->queue_name, $call_sid);
$notified_users[] = $member->user_id;
}
}
if (empty($members)) {