testing progress
This commit is contained in:
@@ -86,6 +86,34 @@ class TWP_Webhooks {
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'permission_callback' => '__return_true'
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));
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// Browser phone voice webhook
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register_rest_route('twilio-webhook/v1', '/browser-voice', array(
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'methods' => 'POST',
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'callback' => array($this, 'handle_browser_voice'),
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'permission_callback' => '__return_true'
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));
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// Browser phone fallback webhook
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register_rest_route('twilio-webhook/v1', '/browser-fallback', array(
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'methods' => 'POST',
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'callback' => array($this, 'handle_browser_fallback'),
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'permission_callback' => '__return_true'
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));
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// Smart routing webhook (checks user preference)
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register_rest_route('twilio-webhook/v1', '/smart-routing', array(
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'methods' => 'POST',
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'callback' => array($this, 'handle_smart_routing'),
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'permission_callback' => '__return_true'
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));
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// Smart routing fallback webhook
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register_rest_route('twilio-webhook/v1', '/smart-routing-fallback', array(
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'methods' => 'POST',
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'callback' => array($this, 'handle_smart_routing_fallback'),
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'permission_callback' => '__return_true'
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));
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// Agent screening webhook (screen agent before connecting)
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register_rest_route('twilio-webhook/v1', '/agent-screen', array(
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'methods' => 'POST',
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@@ -200,6 +228,341 @@ class TWP_Webhooks {
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exit;
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}
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/**
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* Handle browser phone voice webhook
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*/
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public function handle_browser_voice($request) {
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$params = $request->get_params();
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$call_data = array(
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'CallSid' => isset($params['CallSid']) ? $params['CallSid'] : '',
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'From' => isset($params['From']) ? $params['From'] : '',
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'To' => isset($params['To']) ? $params['To'] : '',
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'CallStatus' => isset($params['CallStatus']) ? $params['CallStatus'] : ''
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);
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// Log the browser call
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TWP_Call_Logger::log_call(array(
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'call_sid' => $call_data['CallSid'],
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'from_number' => $call_data['From'],
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'to_number' => $call_data['To'],
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'status' => 'browser_call_initiated',
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'actions_taken' => 'Browser phone call initiated'
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));
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// For outbound calls from browser, handle caller ID properly
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$twiml = '<?xml version="1.0" encoding="UTF-8"?>';
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$twiml .= '<Response>';
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if (isset($params['To']) && !empty($params['To'])) {
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$to_number = $params['To'];
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$from_number = isset($params['From']) ? $params['From'] : '';
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// If it's an outgoing call to a phone number
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if (strpos($to_number, 'client:') !== 0) {
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$twiml .= '<Dial timeout="30"';
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// Add caller ID if provided
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if (!empty($from_number) && strpos($from_number, 'client:') !== 0) {
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$twiml .= ' callerId="' . htmlspecialchars($from_number) . '"';
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}
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$twiml .= '>';
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$twiml .= '<Number>' . htmlspecialchars($to_number) . '</Number>';
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$twiml .= '</Dial>';
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} else {
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// Incoming call to browser client
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$twiml .= '<Dial timeout="30">';
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$twiml .= '<Client>' . htmlspecialchars(str_replace('client:', '', $to_number)) . '</Client>';
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$twiml .= '</Dial>';
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}
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} else {
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$twiml .= '<Say voice="alice">No destination number provided.</Say>';
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}
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$twiml .= '</Response>';
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return $this->send_twiml_response($twiml);
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}
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/**
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* Handle browser phone fallback when no browser clients answer
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*/
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public function handle_browser_fallback($request) {
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$params = $request->get_params();
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$call_data = array(
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'CallSid' => isset($params['CallSid']) ? $params['CallSid'] : '',
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'From' => isset($params['From']) ? $params['From'] : '',
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'To' => isset($params['To']) ? $params['To'] : '',
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'DialCallStatus' => isset($params['DialCallStatus']) ? $params['DialCallStatus'] : ''
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);
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error_log('TWP Browser Fallback: No browser clients answered, status: ' . $call_data['DialCallStatus']);
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// Log the fallback
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TWP_Call_Logger::log_call(array(
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'call_sid' => $call_data['CallSid'],
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'from_number' => $call_data['From'],
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'to_number' => $call_data['To'],
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'status' => 'browser_fallback',
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'actions_taken' => 'Browser clients did not answer, using fallback'
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));
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$twiml = '<?xml version="1.0" encoding="UTF-8"?>';
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$twiml .= '<Response>';
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// Fallback options based on call status
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if ($call_data['DialCallStatus'] === 'no-answer' || $call_data['DialCallStatus'] === 'busy') {
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// Try SMS notification to agents as fallback
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$this->send_agent_notification_sms($call_data['From'], $call_data['To']);
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$twiml .= '<Say voice="alice">All our agents are currently busy. We have been notified of your call and will get back to you shortly.</Say>';
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$twiml .= '<Say voice="alice">Please stay on the line for voicemail, or hang up and we will call you back.</Say>';
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// Redirect to voicemail
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$voicemail_url = home_url('/wp-json/twilio-webhook/v1/voicemail-callback');
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$twiml .= '<Redirect>' . $voicemail_url . '</Redirect>';
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} else {
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// Other statuses - generic message
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$twiml .= '<Say voice="alice">We apologize, but we are unable to connect your call at this time. Please try again later.</Say>';
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$twiml .= '<Hangup/>';
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}
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$twiml .= '</Response>';
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return $this->send_twiml_response($twiml);
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}
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/**
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* Send SMS notification to agents about missed browser call
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*/
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private function send_agent_notification_sms($customer_number, $twilio_number) {
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// Get agents with phone numbers
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$agents = get_users(array(
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'meta_key' => 'twp_phone_number',
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'meta_compare' => 'EXISTS'
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));
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$message = "Missed call from {$customer_number}. Browser phone did not answer. Please call back or check voicemail.";
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foreach ($agents as $agent) {
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$agent_phone = get_user_meta($agent->ID, 'twp_phone_number', true);
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if (!empty($agent_phone)) {
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$twilio_api = new TWP_Twilio_API();
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$twilio_api->send_sms($agent_phone, $message, $twilio_number);
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}
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}
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}
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/**
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* Handle smart routing based on user preferences
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*/
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public function handle_smart_routing($request) {
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$params = $request->get_params();
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$call_data = array(
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'CallSid' => isset($params['CallSid']) ? $params['CallSid'] : '',
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'From' => isset($params['From']) ? $params['From'] : '',
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'To' => isset($params['To']) ? $params['To'] : '',
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'CallStatus' => isset($params['CallStatus']) ? $params['CallStatus'] : ''
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);
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// Log the incoming call
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TWP_Call_Logger::log_call(array(
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'call_sid' => $call_data['CallSid'],
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'from_number' => $call_data['From'],
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'to_number' => $call_data['To'],
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'status' => 'smart_routing',
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'actions_taken' => 'Smart routing - checking workflows first, then user preferences'
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));
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// FIRST: Check if there's a workflow assigned to this phone number
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$workflow = TWP_Workflow::get_workflow_by_phone_number($call_data['To']);
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if ($workflow) {
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error_log('TWP Smart Routing: Found workflow for ' . $call_data['To'] . ', executing workflow ID: ' . $workflow->id);
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// Execute the workflow instead of direct routing
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$workflow_twiml = TWP_Workflow::execute_workflow($workflow->id, $call_data);
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if ($workflow_twiml) {
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header('Content-Type: application/xml');
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echo $workflow_twiml;
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exit;
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}
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}
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// FALLBACK: If no workflow found or workflow failed, use direct agent routing
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error_log('TWP Smart Routing: No workflow found for ' . $call_data['To'] . ', falling back to direct agent routing');
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// Check for any active agents and their preferences
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$agents = get_users(array(
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'meta_key' => 'twp_phone_number',
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'meta_compare' => 'EXISTS'
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));
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$browser_agents = [];
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$cell_agents = [];
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foreach ($agents as $agent) {
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$call_mode = get_user_meta($agent->ID, 'twp_call_mode', true);
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$agent_phone = get_user_meta($agent->ID, 'twp_phone_number', true);
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if ($call_mode === 'browser') {
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$client_name = 'agent_' . $agent->ID . '_' . sanitize_title($agent->display_name);
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$browser_agents[] = $client_name;
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} elseif (!empty($agent_phone)) {
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$cell_agents[] = $agent_phone;
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}
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}
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$twiml = '<?xml version="1.0" encoding="UTF-8"?>';
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$twiml .= '<Response>';
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$twiml .= '<Say voice="alice">Please hold while we connect you to an agent.</Say>';
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// Try browser agents first, then cell agents
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if (!empty($browser_agents)) {
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$twiml .= '<Dial timeout="20" action="' . home_url('/wp-json/twilio-webhook/v1/smart-routing-fallback') . '" method="POST">';
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foreach ($browser_agents as $client_name) {
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$twiml .= '<Client>' . htmlspecialchars($client_name) . '</Client>';
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}
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$twiml .= '</Dial>';
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} elseif (!empty($cell_agents)) {
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// No browser agents, try cell phones
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$twiml .= '<Dial timeout="20" action="' . home_url('/wp-json/twilio-webhook/v1/smart-routing-fallback') . '" method="POST">';
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foreach ($cell_agents as $cell_phone) {
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$twiml .= '<Number>' . htmlspecialchars($cell_phone) . '</Number>';
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}
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$twiml .= '</Dial>';
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} else {
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// No agents available
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$twiml .= '<Say voice="alice">All agents are currently unavailable. Please leave a voicemail.</Say>';
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$twiml .= '<Redirect>' . home_url('/wp-json/twilio-webhook/v1/voicemail-callback') . '</Redirect>';
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}
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$twiml .= '</Response>';
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return $this->send_twiml_response($twiml);
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}
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/**
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* Handle smart routing fallback when initial routing fails
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*/
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public function handle_smart_routing_fallback($request) {
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$params = $request->get_params();
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$call_data = array(
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'CallSid' => isset($params['CallSid']) ? $params['CallSid'] : '',
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'From' => isset($params['From']) ? $params['From'] : '',
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'To' => isset($params['To']) ? $params['To'] : '',
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'DialCallStatus' => isset($params['DialCallStatus']) ? $params['DialCallStatus'] : ''
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);
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error_log('TWP Smart Routing Fallback: Initial routing failed, status: ' . $call_data['DialCallStatus']);
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// Log the fallback
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TWP_Call_Logger::log_call(array(
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'call_sid' => $call_data['CallSid'],
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'from_number' => $call_data['From'],
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'to_number' => $call_data['To'],
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'status' => 'routing_fallback',
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'actions_taken' => 'Smart routing failed, trying alternative methods'
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));
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$twiml = '<?xml version="1.0" encoding="UTF-8"?>';
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$twiml .= '<Response>';
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// Get agents and their preferences for fallback routing
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$agents = get_users(array(
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'meta_key' => 'twp_phone_number',
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'meta_compare' => 'EXISTS'
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));
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$browser_agents = [];
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$cell_agents = [];
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foreach ($agents as $agent) {
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$call_mode = get_user_meta($agent->ID, 'twp_call_mode', true);
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$agent_phone = get_user_meta($agent->ID, 'twp_phone_number', true);
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if ($call_mode === 'browser') {
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$client_name = 'agent_' . $agent->ID . '_' . sanitize_title($agent->display_name);
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$browser_agents[] = $client_name;
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} elseif (!empty($agent_phone)) {
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$cell_agents[] = $agent_phone;
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}
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}
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// Fallback strategy based on initial failure
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if ($call_data['DialCallStatus'] === 'no-answer' || $call_data['DialCallStatus'] === 'busy') {
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// If browsers didn't answer, try cell phones; if cells didn't answer, try queue or voicemail
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if (!empty($cell_agents) && !empty($browser_agents)) {
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// We tried browsers first, now try cell phones
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$twiml .= '<Say voice="alice">Trying to connect you to another agent.</Say>';
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$twiml .= '<Dial timeout="20">';
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foreach ($cell_agents as $cell_phone) {
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$twiml .= '<Number>' . htmlspecialchars($cell_phone) . '</Number>';
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}
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$twiml .= '</Dial>';
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// If this also fails, fall through to final fallback below
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$twiml .= '<Say voice="alice">All agents are currently busy.</Say>';
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} else {
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// No alternative agents available - go to final fallback
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$twiml .= '<Say voice="alice">All agents are currently busy.</Say>';
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}
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// Send SMS notification to agents about missed call
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$this->send_missed_call_notification($call_data['From'], $call_data['To']);
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// Offer callback or voicemail options
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$twiml .= '<Gather timeout="10" numDigits="1" action="' . home_url('/wp-json/twilio-webhook/v1/callback-choice') . '" method="POST">';
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$twiml .= '<Say voice="alice">Press 1 to request a callback, or press 2 to leave a voicemail.</Say>';
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$twiml .= '</Gather>';
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// Default to voicemail if no input
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$twiml .= '<Say voice="alice">No response received. Transferring you to voicemail.</Say>';
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$twiml .= '<Redirect>' . home_url('/wp-json/twilio-webhook/v1/voicemail-callback') . '</Redirect>';
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} elseif ($call_data['DialCallStatus'] === 'failed') {
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// Technical failure - provide different message
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$twiml .= '<Say voice="alice">We are experiencing technical difficulties. Please try again later or leave a voicemail.</Say>';
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$twiml .= '<Redirect>' . home_url('/wp-json/twilio-webhook/v1/voicemail-callback') . '</Redirect>';
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} else {
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// Other statuses or unknown - generic fallback
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$twiml .= '<Say voice="alice">We apologize, but we are unable to connect your call at this time.</Say>';
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$twiml .= '<Gather timeout="10" numDigits="1" action="' . home_url('/wp-json/twilio-webhook/v1/callback-choice') . '" method="POST">';
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$twiml .= '<Say voice="alice">Press 1 to request a callback, or press 2 to leave a voicemail.</Say>';
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$twiml .= '</Gather>';
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$twiml .= '<Redirect>' . home_url('/wp-json/twilio-webhook/v1/voicemail-callback') . '</Redirect>';
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}
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$twiml .= '</Response>';
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return $this->send_twiml_response($twiml);
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}
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/**
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* Send SMS notification to agents about missed call
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*/
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private function send_missed_call_notification($customer_number, $twilio_number) {
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// Get agents with phone numbers
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$agents = get_users(array(
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'meta_key' => 'twp_phone_number',
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'meta_compare' => 'EXISTS'
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));
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$message = "Missed call from {$customer_number}. All agents were unavailable. Customer offered callback/voicemail options.";
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foreach ($agents as $agent) {
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$agent_phone = get_user_meta($agent->ID, 'twp_phone_number', true);
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if (!empty($agent_phone)) {
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$twilio_api = new TWP_Twilio_API();
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$twilio_api->send_sms($agent_phone, $message, $twilio_number);
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}
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}
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}
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/**
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* Verify Twilio signature
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*/
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Reference in New Issue
Block a user