wp-plugins/twilio-wp-plugin
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Adding new functionality

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This commit is contained in:
jknapp
2025-08-31 06:20:15 -07:00
parent c8c02da433
commit 5b6011bdb8
9 changed files with 1821 additions and 82 deletions
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113
includes/class-twp-activator.php
View File

@@ -45,7 +45,9 @@ class TWP_Activator {
'twp_group_members',
'twp_agent_status',
'twp_callbacks',
'twp_call_recordings'
'twp_call_recordings',
'twp_user_extensions',
'twp_queue_assignments'
);
$missing_tables = array();
@@ -104,21 +106,30 @@ class TWP_Activator {
KEY phone_number (phone_number)
) $charset_collate;";
// Call queues table
// Call queues table (enhanced for user-specific queues)
$table_queues = $wpdb->prefix . 'twp_call_queues';
$sql_queues = "CREATE TABLE $table_queues (
id int(11) NOT NULL AUTO_INCREMENT,
queue_name varchar(100) NOT NULL,
queue_type varchar(20) DEFAULT 'general',
user_id bigint(20),
extension varchar(10),
notification_number varchar(20),
agent_group_id int(11),
max_size int(11) DEFAULT 10,
wait_music_url varchar(255),
tts_message text,
timeout_seconds int(11) DEFAULT 300,
voicemail_prompt text,
is_hold_queue tinyint(1) DEFAULT 0,
created_at datetime DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (id),
KEY agent_group_id (agent_group_id),
KEY notification_number (notification_number)
KEY notification_number (notification_number),
KEY user_id (user_id),
KEY extension (extension),
KEY queue_type (queue_type),
UNIQUE KEY user_queue (user_id, queue_type)
) $charset_collate;";
// Queued calls table
@@ -247,12 +258,14 @@ class TWP_Activator {
UNIQUE KEY group_user (group_id, user_id)
) $charset_collate;";
// Agent status table
// Agent status table (enhanced with login tracking)
$table_agent_status = $wpdb->prefix . 'twp_agent_status';
$sql_agent_status = "CREATE TABLE $table_agent_status (
id int(11) NOT NULL AUTO_INCREMENT,
user_id bigint(20) NOT NULL,
status varchar(20) DEFAULT 'offline',
is_logged_in tinyint(1) DEFAULT 0,
logged_in_at datetime,
current_call_sid varchar(100),
last_activity datetime DEFAULT CURRENT_TIMESTAMP,
available_for_queues tinyint(1) DEFAULT 1,
@@ -260,6 +273,38 @@ class TWP_Activator {
UNIQUE KEY user_id (user_id)
) $charset_collate;";
// User extensions table
$table_user_extensions = $wpdb->prefix . 'twp_user_extensions';
$sql_user_extensions = "CREATE TABLE $table_user_extensions (
id int(11) NOT NULL AUTO_INCREMENT,
user_id bigint(20) NOT NULL,
extension varchar(10) NOT NULL,
direct_dial_number varchar(20),
personal_queue_id int(11),
hold_queue_id int(11),
created_at datetime DEFAULT CURRENT_TIMESTAMP,
updated_at datetime DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
PRIMARY KEY (id),
UNIQUE KEY user_id (user_id),
UNIQUE KEY extension (extension),
KEY personal_queue_id (personal_queue_id),
KEY hold_queue_id (hold_queue_id)
) $charset_collate;";
// Queue assignments table (many-to-many relationship)
$table_queue_assignments = $wpdb->prefix . 'twp_queue_assignments';
$sql_queue_assignments = "CREATE TABLE $table_queue_assignments (
id int(11) NOT NULL AUTO_INCREMENT,
user_id bigint(20) NOT NULL,
queue_id int(11) NOT NULL,
is_primary tinyint(1) DEFAULT 0,
assigned_at datetime DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (id),
UNIQUE KEY user_queue (user_id, queue_id),
KEY user_id (user_id),
KEY queue_id (queue_id)
) $charset_collate;";
require_once(ABSPATH . 'wp-admin/includes/upgrade.php');
dbDelta($sql_schedules);
dbDelta($sql_queues);
@@ -325,6 +370,8 @@ class TWP_Activator {
dbDelta($sql_agent_status);
dbDelta($sql_callbacks);
dbDelta($sql_recordings);
dbDelta($sql_user_extensions);
dbDelta($sql_queue_assignments);
// Add missing columns for existing installations
self::add_missing_columns();
@@ -336,6 +383,64 @@ class TWP_Activator {
private static function add_missing_columns() {
global $wpdb;
// Add new queue columns for user-specific queues
$table_queues = $wpdb->prefix . 'twp_call_queues';
// Check and add queue_type column
$queue_type_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'queue_type'");
if (empty($queue_type_exists)) {
$wpdb->query("ALTER TABLE $table_queues ADD COLUMN queue_type varchar(20) DEFAULT 'general' AFTER queue_name");
$wpdb->query("ALTER TABLE $table_queues ADD INDEX queue_type (queue_type)");
}
// Check and add user_id column
$user_id_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'user_id'");
if (empty($user_id_exists)) {
$wpdb->query("ALTER TABLE $table_queues ADD COLUMN user_id bigint(20) AFTER queue_type");
$wpdb->query("ALTER TABLE $table_queues ADD INDEX user_id (user_id)");
}
// Check and add extension column
$extension_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'extension'");
if (empty($extension_exists)) {
$wpdb->query("ALTER TABLE $table_queues ADD COLUMN extension varchar(10) AFTER user_id");
$wpdb->query("ALTER TABLE $table_queues ADD INDEX extension (extension)");
}
// Check and add voicemail_prompt column
$voicemail_prompt_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'voicemail_prompt'");
if (empty($voicemail_prompt_exists)) {
$wpdb->query("ALTER TABLE $table_queues ADD COLUMN voicemail_prompt text AFTER timeout_seconds");
}
// Check and add is_hold_queue column
$is_hold_queue_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'is_hold_queue'");
if (empty($is_hold_queue_exists)) {
$wpdb->query("ALTER TABLE $table_queues ADD COLUMN is_hold_queue tinyint(1) DEFAULT 0 AFTER voicemail_prompt");
}
// Add unique constraint for user queues if it doesn't exist
$unique_constraint_exists = $wpdb->get_results("SHOW INDEX FROM $table_queues WHERE Key_name = 'user_queue'");
if (empty($unique_constraint_exists)) {
// Only add if both columns exist
if (!empty($user_id_exists) || $wpdb->get_results("SHOW COLUMNS FROM $table_queues LIKE 'user_id'")) {
$wpdb->query("ALTER TABLE $table_queues ADD UNIQUE KEY user_queue (user_id, queue_type)");
}
}
// Add login tracking columns to agent_status table
$table_agent_status = $wpdb->prefix . 'twp_agent_status';
$is_logged_in_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_agent_status LIKE 'is_logged_in'");
if (empty($is_logged_in_exists)) {
$wpdb->query("ALTER TABLE $table_agent_status ADD COLUMN is_logged_in tinyint(1) DEFAULT 0 AFTER status");
}
$logged_in_at_exists = $wpdb->get_results("SHOW COLUMNS FROM $table_agent_status LIKE 'logged_in_at'");
if (empty($logged_in_at_exists)) {
$wpdb->query("ALTER TABLE $table_agent_status ADD COLUMN logged_in_at datetime AFTER is_logged_in");
}
$table_schedules = $wpdb->prefix . 'twp_phone_schedules';
// Check if holiday_dates column exists

86
includes/class-twp-agent-manager.php
View File

@@ -104,16 +104,22 @@ class TWP_Agent_Manager {
$user_id
));
// Preserve login status if not explicitly changing it
$is_logged_in = $existing ? $existing->is_logged_in : 0;
$logged_in_at = $existing ? $existing->logged_in_at : null;
if ($existing) {
return $wpdb->update(
$table_name,
array(
'status' => $status,
'current_call_sid' => $call_sid,
'last_activity' => current_time('mysql')
'last_activity' => current_time('mysql'),
'is_logged_in' => $is_logged_in,
'logged_in_at' => $logged_in_at
),
array('user_id' => $user_id),
array('%s', '%s', '%s'),
array('%s', '%s', '%s', '%d', '%s'),
array('%d')
);
} else {
@@ -123,13 +129,85 @@ class TWP_Agent_Manager {
'user_id' => $user_id,
'status' => $status,
'current_call_sid' => $call_sid,
'last_activity' => current_time('mysql')
'last_activity' => current_time('mysql'),
'is_logged_in' => 0,
'logged_in_at' => null
),
array('%d', '%s', '%s', '%s')
array('%d', '%s', '%s', '%s', '%d', '%s')
);
}
}
/**
* Set agent login status
*/
public static function set_agent_login_status($user_id, $is_logged_in) {
global $wpdb;
$table_name = $wpdb->prefix . 'twp_agent_status';
$existing = $wpdb->get_row($wpdb->prepare(
"SELECT * FROM $table_name WHERE user_id = %d",
$user_id
));
$logged_in_at = $is_logged_in ? current_time('mysql') : null;
// Update queue timeout based on login status
if (class_exists('TWP_User_Queue_Manager')) {
TWP_User_Queue_Manager::update_queue_timeout_for_login($user_id, $is_logged_in);
}
// Also ensure user has queues created if logging in
if ($is_logged_in && class_exists('TWP_User_Queue_Manager')) {
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($user_id);
if (!$extension_data) {
TWP_User_Queue_Manager::create_user_queues($user_id);
}
}
if ($existing) {
return $wpdb->update(
$table_name,
array(
'is_logged_in' => $is_logged_in ? 1 : 0,
'logged_in_at' => $logged_in_at,
'last_activity' => current_time('mysql'),
'status' => $is_logged_in ? 'available' : 'offline'
),
array('user_id' => $user_id),
array('%d', '%s', '%s', '%s'),
array('%d')
);
} else {
return $wpdb->insert(
$table_name,
array(
'user_id' => $user_id,
'status' => $is_logged_in ? 'available' : 'offline',
'is_logged_in' => $is_logged_in ? 1 : 0,
'logged_in_at' => $logged_in_at,
'last_activity' => current_time('mysql')
),
array('%d', '%s', '%d', '%s', '%s')
);
}
}
/**
* Check if agent is logged in
*/
public static function is_agent_logged_in($user_id) {
global $wpdb;
$table_name = $wpdb->prefix . 'twp_agent_status';
$status = $wpdb->get_row($wpdb->prepare(
"SELECT is_logged_in FROM $table_name WHERE user_id = %d",
$user_id
));
return $status && $status->is_logged_in == 1;
}
/**
* Get agent status
*/

13
includes/class-twp-core.php
View File

@@ -43,6 +43,7 @@ class TWP_Core {
require_once TWP_PLUGIN_DIR . 'includes/class-twp-agent-groups.php';
require_once TWP_PLUGIN_DIR . 'includes/class-twp-agent-manager.php';
require_once TWP_PLUGIN_DIR . 'includes/class-twp-callback-manager.php';
require_once TWP_PLUGIN_DIR . 'includes/class-twp-user-queue-manager.php';
require_once TWP_PLUGIN_DIR . 'includes/class-twp-shortcodes.php';
// Admin classes
@@ -146,6 +147,17 @@ class TWP_Core {
$this->loader->add_action('wp_ajax_twp_delete_queue', $plugin_admin, 'ajax_delete_queue');
$this->loader->add_action('wp_ajax_twp_get_dashboard_stats', $plugin_admin, 'ajax_get_dashboard_stats');
// Queue management actions
$this->loader->add_action('wp_ajax_twp_get_queue_calls', $plugin_admin, 'ajax_get_queue_calls');
$this->loader->add_action('wp_ajax_twp_toggle_agent_login', $plugin_admin, 'ajax_toggle_agent_login');
$this->loader->add_action('wp_ajax_twp_answer_queue_call', $plugin_admin, 'ajax_answer_queue_call');
$this->loader->add_action('wp_ajax_twp_monitor_call', $plugin_admin, 'ajax_monitor_call');
$this->loader->add_action('wp_ajax_twp_toggle_call_recording', $plugin_admin, 'ajax_toggle_call_recording');
$this->loader->add_action('wp_ajax_twp_transfer_call', $plugin_admin, 'ajax_transfer_call');
$this->loader->add_action('wp_ajax_twp_send_to_voicemail', $plugin_admin, 'ajax_send_to_voicemail');
$this->loader->add_action('wp_ajax_twp_disconnect_call', $plugin_admin, 'ajax_disconnect_call');
$this->loader->add_action('wp_ajax_twp_get_transfer_targets', $plugin_admin, 'ajax_get_transfer_targets');
// Eleven Labs AJAX
$this->loader->add_action('wp_ajax_twp_get_elevenlabs_voices', $plugin_admin, 'ajax_get_elevenlabs_voices');
$this->loader->add_action('wp_ajax_twp_get_elevenlabs_models', $plugin_admin, 'ajax_get_elevenlabs_models');
@@ -176,6 +188,7 @@ class TWP_Core {
$this->loader->add_action('wp_ajax_twp_accept_next_queue_call', $plugin_admin, 'ajax_accept_next_queue_call');
$this->loader->add_action('wp_ajax_twp_get_waiting_calls', $plugin_admin, 'ajax_get_waiting_calls');
$this->loader->add_action('wp_ajax_twp_get_agent_queues', $plugin_admin, 'ajax_get_agent_queues');
$this->loader->add_action('wp_ajax_twp_get_requeue_queues', $plugin_admin, 'ajax_get_requeue_queues');
$this->loader->add_action('wp_ajax_twp_set_agent_status', $plugin_admin, 'ajax_set_agent_status');
$this->loader->add_action('wp_ajax_twp_get_call_details', $plugin_admin, 'ajax_get_call_details');

4
includes/class-twp-shortcodes.php
View File

@@ -158,6 +158,10 @@ class TWP_Shortcodes {
<span class="hangup-icon">📞</span>
<span class="hangup-text">Hang Up</span>
</button>
<button id="twp-resume-btn" class="twp-btn twp-btn-warning" style="display: none;">
<span class="resume-icon">▶️</span>
<span class="resume-text">Resume Call</span>
</button>
</div>
<!-- Call Info -->

420
includes/class-twp-user-queue-manager.php Normal file
View File

@@ -0,0 +1,420 @@
<?php
/**
* User Queue Manager
*
* Handles user-specific queues, extensions, and hold queues
*/
class TWP_User_Queue_Manager {
/**
* Create personal and hold queues for a user
*
* @param int $user_id WordPress user ID
* @param string $extension User's extension number
* @return array Array with queue IDs and extension info
*/
public static function create_user_queues($user_id, $extension = null) {
global $wpdb;
$user = get_user_by('id', $user_id);
if (!$user) {
return array('success' => false, 'error' => 'User not found');
}
// Generate extension if not provided
if (!$extension) {
$extension = self::generate_unique_extension();
}
// Check if extension already exists
$existing = $wpdb->get_var($wpdb->prepare(
"SELECT extension FROM {$wpdb->prefix}twp_user_extensions WHERE extension = %s",
$extension
));
if ($existing) {
return array('success' => false, 'error' => 'Extension already exists');
}
// Create personal queue
$personal_queue_name = sprintf('%s (%s)', $user->display_name, $extension);
$personal_queue_id = $wpdb->insert(
$wpdb->prefix . 'twp_call_queues',
array(
'queue_name' => $personal_queue_name,
'queue_type' => 'personal',
'user_id' => $user_id,
'extension' => $extension,
'max_size' => 10,
'timeout_seconds' => 300, // 5 minutes for logged-in users
'voicemail_prompt' => sprintf('You have reached %s. Please leave a message after the tone.', $user->display_name),
'is_hold_queue' => 0
),
array('%s', '%s', '%d', '%s', '%d', '%d', '%s', '%d')
);
if (!$personal_queue_id) {
return array('success' => false, 'error' => 'Failed to create personal queue');
}
$personal_queue_id = $wpdb->insert_id;
// Create hold queue
$hold_queue_name = sprintf('Hold - %s', $user->display_name);
$hold_queue_id = $wpdb->insert(
$wpdb->prefix . 'twp_call_queues',
array(
'queue_name' => $hold_queue_name,
'queue_type' => 'hold',
'user_id' => $user_id,
'extension' => null, // Hold queues don't have extensions
'max_size' => 5,
'timeout_seconds' => 0, // No timeout for hold queues
'tts_message' => 'Your call is on hold. Please wait.',
'is_hold_queue' => 1
),
array('%s', '%s', '%d', '%s', '%d', '%d', '%s', '%d')
);
if (!$hold_queue_id) {
// Rollback personal queue creation
$wpdb->delete($wpdb->prefix . 'twp_call_queues', array('id' => $personal_queue_id));
return array('success' => false, 'error' => 'Failed to create hold queue');
}
$hold_queue_id = $wpdb->insert_id;
// Create user extension record
$extension_result = $wpdb->insert(
$wpdb->prefix . 'twp_user_extensions',
array(
'user_id' => $user_id,
'extension' => $extension,
'personal_queue_id' => $personal_queue_id,
'hold_queue_id' => $hold_queue_id
),
array('%d', '%s', '%d', '%d')
);
if (!$extension_result) {
// Rollback queue creations
$wpdb->delete($wpdb->prefix . 'twp_call_queues', array('id' => $personal_queue_id));
$wpdb->delete($wpdb->prefix . 'twp_call_queues', array('id' => $hold_queue_id));
return array('success' => false, 'error' => 'Failed to create extension record');
}
// Auto-assign user to their personal queue
$wpdb->insert(
$wpdb->prefix . 'twp_queue_assignments',
array(
'user_id' => $user_id,
'queue_id' => $personal_queue_id,
'is_primary' => 1
),
array('%d', '%d', '%d')
);
// Auto-assign user to their hold queue
$wpdb->insert(
$wpdb->prefix . 'twp_queue_assignments',
array(
'user_id' => $user_id,
'queue_id' => $hold_queue_id,
'is_primary' => 0
),
array('%d', '%d', '%d')
);
return array(
'success' => true,
'extension' => $extension,
'personal_queue_id' => $personal_queue_id,
'hold_queue_id' => $hold_queue_id
);
}
/**
* Generate a unique extension number
*
* @return string Extension number (3-4 digits)
*/
private static function generate_unique_extension() {
global $wpdb;
// Start with 100 for 3-digit extensions
$start = 100;
$max_attempts = 900; // Up to 999
for ($i = 0; $i < $max_attempts; $i++) {
$extension = (string)($start + $i);
$exists = $wpdb->get_var($wpdb->prepare(
"SELECT extension FROM {$wpdb->prefix}twp_user_extensions WHERE extension = %s",
$extension
));
if (!$exists) {
return $extension;
}
}
// If all 3-digit extensions are taken, try 4-digit starting at 1000
$start = 1000;
$max_attempts = 9000; // Up to 9999
for ($i = 0; $i < $max_attempts; $i++) {
$extension = (string)($start + $i);
$exists = $wpdb->get_var($wpdb->prepare(
"SELECT extension FROM {$wpdb->prefix}twp_user_extensions WHERE extension = %s",
$extension
));
if (!$exists) {
return $extension;
}
}
return null; // All extensions taken (unlikely)
}
/**
* Get user's extension and queue information
*
* @param int $user_id WordPress user ID
* @return array|null Extension and queue data
*/
public static function get_user_extension_data($user_id) {
global $wpdb;
$data = $wpdb->get_row($wpdb->prepare(
"SELECT * FROM {$wpdb->prefix}twp_user_extensions WHERE user_id = %d",
$user_id
), ARRAY_A);
return $data;
}
/**
* Get user by extension
*
* @param string $extension Extension number
* @return int|null User ID
*/
public static function get_user_by_extension($extension) {
global $wpdb;
$user_id = $wpdb->get_var($wpdb->prepare(
"SELECT user_id FROM {$wpdb->prefix}twp_user_extensions WHERE extension = %s",
$extension
));
return $user_id ? intval($user_id) : null;
}
/**
* Get all queues assigned to a user
*
* @param int $user_id WordPress user ID
* @return array Array of queue data
*/
public static function get_user_assigned_queues($user_id) {
global $wpdb;
$query = $wpdb->prepare("
SELECT q.*, qa.is_primary,
(SELECT COUNT(*) FROM {$wpdb->prefix}twp_queued_calls qc
WHERE qc.queue_id = q.id AND qc.status = 'waiting') as waiting_calls
FROM {$wpdb->prefix}twp_call_queues q
INNER JOIN {$wpdb->prefix}twp_queue_assignments qa ON q.id = qa.queue_id
WHERE qa.user_id = %d
ORDER BY qa.is_primary DESC, q.queue_name ASC
", $user_id);
$queues = $wpdb->get_results($query, ARRAY_A);
return $queues;
}
/**
* Update queue timeout based on user login status
*
* @param int $user_id WordPress user ID
* @param bool $is_logged_in Whether user is logged in
*/
public static function update_queue_timeout_for_login($user_id, $is_logged_in) {
global $wpdb;
// Get user's personal queue
$extension_data = self::get_user_extension_data($user_id);
if (!$extension_data || !$extension_data['personal_queue_id']) {
return;
}
// Update timeout: 5 minutes if logged in, 0 (immediate voicemail) if logged out
$timeout = $is_logged_in ? 300 : 0;
$wpdb->update(
$wpdb->prefix . 'twp_call_queues',
array('timeout_seconds' => $timeout),
array('id' => $extension_data['personal_queue_id']),
array('%d'),
array('%d')
);
}
/**
* Transfer call to user's hold queue
*
* @param int $user_id WordPress user ID
* @param string $call_sid Call SID to transfer
* @return array Result array
*/
public static function transfer_to_hold_queue($user_id, $call_sid) {
global $wpdb;
// Get user's hold queue
$extension_data = self::get_user_extension_data($user_id);
if (!$extension_data || !$extension_data['hold_queue_id']) {
return array('success' => false, 'error' => 'Hold queue not found for user');
}
// Check if call exists in any queue
$current_queue = $wpdb->get_row($wpdb->prepare(
"SELECT * FROM {$wpdb->prefix}twp_queued_calls WHERE call_sid = %s AND status = 'waiting'",
$call_sid
), ARRAY_A);
if (!$current_queue) {
return array('success' => false, 'error' => 'Call not found in queue');
}
// Move call to hold queue
$result = $wpdb->update(
$wpdb->prefix . 'twp_queued_calls',
array(
'queue_id' => $extension_data['hold_queue_id'],
'position' => 1 // Reset position in hold queue
),
array('id' => $current_queue['id']),
array('%d', '%d'),
array('%d')
);
if ($result === false) {
return array('success' => false, 'error' => 'Failed to transfer to hold queue');
}
return array(
'success' => true,
'hold_queue_id' => $extension_data['hold_queue_id']
);
}
/**
* Transfer call from hold queue back to original or specified queue
*
* @param int $user_id WordPress user ID
* @param string $call_sid Call SID to transfer
* @param int $target_queue_id Optional target queue ID
* @return array Result array
*/
public static function resume_from_hold($user_id, $call_sid, $target_queue_id = null) {
global $wpdb;
// Get user's hold queue
$extension_data = self::get_user_extension_data($user_id);
if (!$extension_data || !$extension_data['hold_queue_id']) {
return array('success' => false, 'error' => 'Hold queue not found for user');
}
// Check if call is in hold queue
$held_call = $wpdb->get_row($wpdb->prepare(
"SELECT * FROM {$wpdb->prefix}twp_queued_calls
WHERE call_sid = %s AND queue_id = %d AND status = 'waiting'",
$call_sid,
$extension_data['hold_queue_id']
), ARRAY_A);
if (!$held_call) {
return array('success' => false, 'error' => 'Call not found in hold queue');
}
// Determine target queue
if (!$target_queue_id) {
// Default to user's personal queue
$target_queue_id = $extension_data['personal_queue_id'];
}
// Get next position in target queue
$next_position = $wpdb->get_var($wpdb->prepare(
"SELECT COALESCE(MAX(position), 0) + 1 FROM {$wpdb->prefix}twp_queued_calls
WHERE queue_id = %d AND status = 'waiting'",
$target_queue_id
));
// Move call to target queue
$result = $wpdb->update(
$wpdb->prefix . 'twp_queued_calls',
array(
'queue_id' => $target_queue_id,
'position' => $next_position
),
array('id' => $held_call['id']),
array('%d', '%d'),
array('%d')
);
if ($result === false) {
return array('success' => false, 'error' => 'Failed to resume from hold');
}
return array(
'success' => true,
'target_queue_id' => $target_queue_id,
'position' => $next_position
);
}
/**
* Initialize user queues for all existing users
* This should be called during plugin activation or upgrade
*/
public static function initialize_all_user_queues() {
$users = get_users(array(
'fields' => 'ID',
'meta_key' => 'twp_phone_number',
'meta_compare' => 'EXISTS'
));
$results = array(
'success' => 0,
'failed' => 0,
'skipped' => 0
);
foreach ($users as $user_id) {
// Check if user already has queues
$existing = self::get_user_extension_data($user_id);
if ($existing) {
$results['skipped']++;
continue;
}
$result = self::create_user_queues($user_id);
if ($result['success']) {
$results['success']++;
} else {
$results['failed']++;
error_log('TWP: Failed to create queues for user ' . $user_id . ': ' . $result['error']);
}
}
return $results;
}
}