Fix extension transfer system and browser phone compatibility
Major Fixes: - Fixed extension transfers going directly to voicemail for available agents - Resolved browser phone call disconnections during transfers - Fixed voicemail transcription placeholder text issue - Added Firefox compatibility with automatic media permissions Extension Transfer Improvements: - Changed from active client dialing to proper queue-based system - Fixed client name generation consistency (user_login vs display_name) - Added 2-minute timeout with automatic voicemail fallback - Enhanced agent availability detection for browser phone users Browser Phone Enhancements: - Added automatic microphone/speaker permission requests - Improved Firefox compatibility with explicit getUserMedia calls - Fixed client naming consistency across capability tokens and call acceptance - Added comprehensive error handling for permission denials Database & System Updates: - Added auto_busy_at column for automatic agent status reversion - Implemented 1-minute auto-revert system for busy agents with cron job - Updated database version to 1.6.2 for automatic migration - Fixed voicemail user_id association for extension voicemails Call Statistics & Logging: - Fixed browser phone calls not appearing in agent statistics - Enhanced call logging with proper agent_id association in JSON format - Improved customer number detection for complex call topologies - Added comprehensive debugging for call leg detection Voicemail & Transcription: - Replaced placeholder transcription with real Twilio API integration - Added manual transcription request capability for existing voicemails - Enhanced voicemail callback handling with user_id support - Fixed transcription webhook processing for extension voicemails Technical Improvements: - Standardized client name generation across all components - Added ElevenLabs TTS integration to agent connection messages - Enhanced error handling and logging throughout transfer system - Fixed TwiML generation syntax errors in dial() methods 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <noreply@anthropic.com>
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@@ -111,7 +111,7 @@ class TWP_Callback_Manager {
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);
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// Set agent to busy
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TWP_Agent_Manager::set_agent_status($agent->user_id, 'busy', $agent_call_result['call_sid']);
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TWP_Agent_Manager::set_agent_status($agent->user_id, 'busy', $agent_call_result['call_sid'], true);
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return true;
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}
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@@ -206,7 +206,7 @@ class TWP_Callback_Manager {
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if ($agent_call_result['success']) {
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// Set agent to busy
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TWP_Agent_Manager::set_agent_status($agent_user_id, 'busy', $agent_call_result['call_sid']);
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TWP_Agent_Manager::set_agent_status($agent_user_id, 'busy', $agent_call_result['call_sid'], true);
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// Log the outbound call
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TWP_Call_Logger::log_call(array(
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