Fix mobile app: AccessToken for voice, Agent Manager for status, caller ID support

- Voice token: use AccessToken + VoiceGrant instead of browser-only ClientToken
- Agent status: delegate to TWP_Agent_Manager matching browser phone behavior
- Queue loading: add missing require_once for TWP_User_Queue_Manager
- Add /phone-numbers endpoint for caller ID selection
- Webhook: support CallerId param from mobile extraOptions
- Flutter: caller ID dropdown in dialer, error logging in all catch blocks

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

includes/class-twp-mobile-api.php

@@ -106,6 +106,13 @@ class TWP_Mobile_API {
                 'callback' => array($this, 'get_voice_token'),
                 'permission_callback' => array($this->auth, 'verify_token')
             ));
+
+            // Phone numbers for caller ID
+            register_rest_route('twilio-mobile/v1', '/phone-numbers', array(
+                'methods' => 'GET',
+                'callback' => array($this, 'get_phone_numbers'),
+                'permission_callback' => array($this->auth, 'verify_token')
+            ));
         });
     }
 
@@ -162,39 +169,16 @@ class TWP_Mobile_API {
             return new WP_Error('invalid_status', 'Status must be available, busy, or offline', array('status' => 400));
         }
 
-        global $wpdb;
+        require_once plugin_dir_path(__FILE__) . 'class-twp-agent-manager.php';
-        $table = $wpdb->prefix . 'twp_agent_status';
+        require_once plugin_dir_path(__FILE__) . 'class-twp-user-queue-manager.php';
-
-        // Check if status exists
-        $exists = $wpdb->get_var($wpdb->prepare(
-            "SELECT COUNT(*) FROM $table WHERE user_id = %d",
-            $user_id
-        ));
-
-        $data = array(
-            'status' => $new_status,
-            'last_activity' => current_time('mysql')
-        );
 
+        // Handle login status change first (matches browser phone behavior)
         if ($is_logged_in !== null) {
-            $data['is_logged_in'] = $is_logged_in ? 1 : 0;
+            TWP_Agent_Manager::set_agent_login_status($user_id, (bool)$is_logged_in);
-            if ($is_logged_in) {
-                $data['logged_in_at'] = current_time('mysql');
-            }
         }
 
-        if ($exists) {
+        // Set agent status (handles auto_busy_at and all status fields)
-            $wpdb->update(
+        TWP_Agent_Manager::set_agent_status($user_id, $new_status);
-                $table,
-                $data,
-                array('user_id' => $user_id),
-                array('%s', '%s'),
-                array('%d')
-            );
-        } else {
-            $data['user_id'] = $user_id;
-            $wpdb->insert($table, $data);
-        }
 
         return new WP_REST_Response(array(
             'success' => true,
@@ -221,6 +205,7 @@ class TWP_Mobile_API {
         ));
 
         if (!$existing_extension) {
+            require_once plugin_dir_path(__FILE__) . 'class-twp-user-queue-manager.php';
             TWP_User_Queue_Manager::create_user_queues($user_id);
         }
 
@@ -693,18 +678,29 @@ class TWP_Mobile_API {
         $identity = 'agent' . $user_id . $clean_name;
 
         try {
+            // Ensure Twilio SDK autoloader is loaded
             require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-twilio-api.php';
-            $twilio = new TWP_Twilio_API();
+            new TWP_Twilio_API();
-            $result = $twilio->generate_capability_token($identity);
 
-            if (!$result['success']) {
+            $account_sid = get_option('twp_twilio_account_sid');
-                return new WP_Error('token_error', $result['error'], array('status' => 500));
+            $auth_token = get_option('twp_twilio_auth_token');
+            $twiml_app_sid = get_option('twp_twiml_app_sid');
+
+            if (empty($account_sid) || empty($auth_token) || empty($twiml_app_sid)) {
+                return new WP_Error('token_error', 'Twilio credentials not configured', array('status' => 500));
             }
 
+            // AccessToken for mobile Voice SDK (not ClientToken which is browser-only)
+            $token = new \Twilio\Jwt\AccessToken($account_sid, $account_sid, $auth_token, 3600, $identity);
+            $voiceGrant = new \Twilio\Jwt\Grants\VoiceGrant();
+            $voiceGrant->setOutgoingApplicationSid($twiml_app_sid);
+            $voiceGrant->setIncomingAllow(true);
+            $token->addGrant($voiceGrant);
+
             return new WP_REST_Response(array(
-                'token' => $result['data']['token'],
+                'token' => $token->toJWT(),
-                'identity' => $result['data']['client_name'],
+                'identity' => $identity,
-                'expires_in' => $result['data']['expires_in']
+                'expires_in' => 3600
             ), 200);
 
         } catch (Exception $e) {
@@ -712,6 +708,37 @@ class TWP_Mobile_API {
         }
     }
 
+    /**
+     * Get available Twilio phone numbers for caller ID
+     */
+    public function get_phone_numbers($request) {
+        try {
+            require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-twilio-api.php';
+            $twilio = new TWP_Twilio_API();
+            $result = $twilio->get_phone_numbers();
+
+            if (!$result['success']) {
+                return new WP_Error('twilio_error', $result['error'], array('status' => 500));
+            }
+
+            $phone_numbers = array();
+            foreach ($result['data']['incoming_phone_numbers'] as $number) {
+                $phone_numbers[] = array(
+                    'phone_number' => $number['phone_number'],
+                    'friendly_name' => $number['friendly_name'],
+                );
+            }
+
+            return new WP_REST_Response(array(
+                'success' => true,
+                'phone_numbers' => $phone_numbers
+            ), 200);
+
+        } catch (Exception $e) {
+            return new WP_Error('twilio_error', $e->getMessage(), array('status' => 500));
+        }
+    }
+
     /**
      * Check if user has access to a queue
      */

includes/class-twp-webhooks.php

@@ -371,7 +371,13 @@ class TWP_Webhooks {
         
         if (isset($params['To']) && !empty($params['To'])) {
             $to_number = $params['To'];
-            $from_number = isset($params['From']) ? $params['From'] : '';
+            // Mobile SDK sends CallerId via extraOptions; browser sends From as phone number
+            $from_number = '';
+            if (!empty($params['CallerId']) && strpos($params['CallerId'], 'client:') !== 0) {
+                $from_number = $params['CallerId'];
+            } elseif (!empty($params['From']) && strpos($params['From'], 'client:') !== 0) {
+                $from_number = $params['From'];
+            }
             
             // If it's an outgoing call to a phone number
             if (strpos($to_number, 'client:') !== 0) {

mobile/lib/providers/agent_provider.dart

@@ -5,6 +5,16 @@ import '../models/queue_state.dart';
 import '../services/api_client.dart';
 import '../services/sse_service.dart';
 
+class PhoneNumber {
+  final String phoneNumber;
+  final String friendlyName;
+  PhoneNumber({required this.phoneNumber, required this.friendlyName});
+  factory PhoneNumber.fromJson(Map<String, dynamic> json) => PhoneNumber(
+    phoneNumber: json['phone_number'] as String,
+    friendlyName: json['friendly_name'] as String,
+  );
+}
+
 class AgentProvider extends ChangeNotifier {
   final ApiClient _api;
   final SseService _sse;
@@ -12,12 +22,14 @@ class AgentProvider extends ChangeNotifier {
   AgentStatus? _status;
   List<QueueInfo> _queues = [];
   bool _sseConnected = false;
+  List<PhoneNumber> _phoneNumbers = [];
   StreamSubscription? _sseSub;
   StreamSubscription? _connSub;
 
   AgentStatus? get status => _status;
   List<QueueInfo> get queues => _queues;
   bool get sseConnected => _sseConnected;
+  List<PhoneNumber> get phoneNumbers => _phoneNumbers;
 
   AgentProvider(this._api, this._sse) {
     _connSub = _sse.connectionState.listen((connected) {
@@ -33,7 +45,7 @@ class AgentProvider extends ChangeNotifier {
       final response = await _api.dio.get('/agent/status');
       _status = AgentStatus.fromJson(response.data);
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.fetchStatus error: $e'); }
   }
 
   Future<void> updateStatus(AgentStatusValue newStatus) async {
@@ -49,7 +61,7 @@ class AgentProvider extends ChangeNotifier {
         currentCallSid: _status?.currentCallSid,
       );
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.updateStatus error: $e'); }
   }
 
   Future<void> fetchQueues() async {
@@ -60,11 +72,24 @@ class AgentProvider extends ChangeNotifier {
           .map((q) => QueueInfo.fromJson(q as Map<String, dynamic>))
           .toList();
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.fetchQueues error: $e'); }
+  }
+
+  Future<void> fetchPhoneNumbers() async {
+    try {
+      final response = await _api.dio.get('/phone-numbers');
+      final data = response.data;
+      _phoneNumbers = (data['phone_numbers'] as List)
+          .map((p) => PhoneNumber.fromJson(p as Map<String, dynamic>))
+          .toList();
+      notifyListeners();
+    } catch (e) {
+      debugPrint('AgentProvider.fetchPhoneNumbers error: $e');
+    }
   }
 
   Future<void> refresh() async {
-    await Future.wait([fetchStatus(), fetchQueues()]);
+    await Future.wait([fetchStatus(), fetchQueues(), fetchPhoneNumbers()]);
   }
 
   void _handleSseEvent(SseEvent event) {

mobile/lib/providers/auth_provider.dart

@@ -63,13 +63,19 @@ class AuthProvider extends ChangeNotifier {
   Future<void> _initializeServices() async {
     try {
       await _pushService.initialize();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: push service init error: $e');
+    }
     try {
       await _voiceService.initialize();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: voice service init error: $e');
+    }
     try {
       await _sseService.connect();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: SSE connect error: $e');
+    }
   }
 
   Future<void> logout() async {

mobile/lib/providers/call_provider.dart

@@ -103,13 +103,13 @@ class CallProvider extends ChangeNotifier {
 
   Future<void> sendDigits(String digits) => _voiceService.sendDigits(digits);
 
-  Future<void> makeCall(String number) async {
+  Future<void> makeCall(String number, {String? callerId}) async {
     _callInfo = _callInfo.copyWith(
       state: CallState.connecting,
       callerNumber: number,
     );
     notifyListeners();
-    await _voiceService.makeCall(number);
+    await _voiceService.makeCall(number, callerId: callerId);
   }
 
   Future<void> holdCall() async {

mobile/lib/screens/dashboard_screen.dart

@@ -26,6 +26,7 @@ class _DashboardScreenState extends State<DashboardScreen> {
 
   void _showDialer(BuildContext context) {
     final numberController = TextEditingController();
+    String? selectedCallerId;
 
     showModalBottomSheet(
       context: context,
@@ -34,75 +35,107 @@ class _DashboardScreenState extends State<DashboardScreen> {
         borderRadius: BorderRadius.vertical(top: Radius.circular(16)),
       ),
       builder: (ctx) {
-        return Padding(
+        final phoneNumbers = context.read<AgentProvider>().phoneNumbers;
-          padding: EdgeInsets.only(
+        return StatefulBuilder(
-            bottom: MediaQuery.of(ctx).viewInsets.bottom,
+          builder: (ctx, setSheetState) {
-            top: 16,
+            return Padding(
-            left: 16,
+              padding: EdgeInsets.only(
-            right: 16,
+                bottom: MediaQuery.of(ctx).viewInsets.bottom,
-          ),
+                top: 16,
-          child: Column(
+                left: 16,
-            mainAxisSize: MainAxisSize.min,
+                right: 16,
-            children: [
+              ),
-              // Number display
+              child: Column(
-              TextField(
+                mainAxisSize: MainAxisSize.min,
-                controller: numberController,
+                children: [
-                keyboardType: TextInputType.phone,
+                  // Number display
-                autofillHints: const [AutofillHints.telephoneNumber],
+                  TextField(
-                textAlign: TextAlign.center,
+                    controller: numberController,
-                style: Theme.of(ctx).textTheme.headlineSmall,
+                    keyboardType: TextInputType.phone,
-                decoration: InputDecoration(
+                    autofillHints: const [AutofillHints.telephoneNumber],
-                  hintText: 'Enter phone number',
+                    textAlign: TextAlign.center,
-                  suffixIcon: IconButton(
+                    style: Theme.of(ctx).textTheme.headlineSmall,
-                    icon: const Icon(Icons.backspace_outlined),
+                    decoration: InputDecoration(
+                      hintText: 'Enter phone number',
+                      suffixIcon: IconButton(
+                        icon: const Icon(Icons.backspace_outlined),
+                        onPressed: () {
+                          final text = numberController.text;
+                          if (text.isNotEmpty) {
+                            numberController.text =
+                                text.substring(0, text.length - 1);
+                            numberController.selection = TextSelection.fromPosition(
+                              TextPosition(offset: numberController.text.length),
+                            );
+                          }
+                        },
+                      ),
+                    ),
+                  ),
+                  // Caller ID selector
+                  if (phoneNumbers.isNotEmpty) ...[
+                    const SizedBox(height: 12),
+                    DropdownButtonFormField<String>(
+                      initialValue: selectedCallerId,
+                      decoration: const InputDecoration(
+                        labelText: 'Caller ID',
+                        isDense: true,
+                        contentPadding: EdgeInsets.symmetric(horizontal: 12, vertical: 8),
+                      ),
+                      items: [
+                        const DropdownMenuItem<String>(
+                          value: null,
+                          child: Text('Default'),
+                        ),
+                        ...phoneNumbers.map((p) => DropdownMenuItem<String>(
+                              value: p.phoneNumber,
+                              child: Text('${p.friendlyName} (${p.phoneNumber})'),
+                            )),
+                      ],
+                      onChanged: (value) {
+                        setSheetState(() {
+                          selectedCallerId = value;
+                        });
+                      },
+                    ),
+                  ],
+                  const SizedBox(height: 16),
+                  // Dialpad
+                  Dialpad(
+                    onDigit: (digit) {
+                      numberController.text += digit;
+                      numberController.selection = TextSelection.fromPosition(
+                        TextPosition(offset: numberController.text.length),
+                      );
+                    },
+                    onClose: () => Navigator.pop(ctx),
+                  ),
+                  const SizedBox(height: 8),
+                  // Call button
+                  ElevatedButton.icon(
+                    style: ElevatedButton.styleFrom(
+                      backgroundColor: Colors.green,
+                      foregroundColor: Colors.white,
+                      minimumSize: const Size(double.infinity, 48),
+                      shape: RoundedRectangleBorder(
+                        borderRadius: BorderRadius.circular(24),
+                      ),
+                    ),
+                    icon: const Icon(Icons.call),
+                    label: const Text('Call'),
                     onPressed: () {
-                      final text = numberController.text;
+                      final number = numberController.text.trim();
-                      if (text.isNotEmpty) {
+                      if (number.isNotEmpty) {
-                        numberController.text =
+                        context.read<CallProvider>().makeCall(number, callerId: selectedCallerId);
-                            text.substring(0, text.length - 1);
+                        Navigator.pop(ctx);
-                        numberController.selection = TextSelection.fromPosition(
-                          TextPosition(offset: numberController.text.length),
-                        );
                       }
                     },
                   ),
-                ),
+                  const SizedBox(height: 16),
+                ],
               ),
-              const SizedBox(height: 16),
+            );
-              // Dialpad
+          },
-              Dialpad(
-                onDigit: (digit) {
-                  numberController.text += digit;
-                  numberController.selection = TextSelection.fromPosition(
-                    TextPosition(offset: numberController.text.length),
-                  );
-                },
-                onClose: () => Navigator.pop(ctx),
-              ),
-              const SizedBox(height: 8),
-              // Call button
-              ElevatedButton.icon(
-                style: ElevatedButton.styleFrom(
-                  backgroundColor: Colors.green,
-                  foregroundColor: Colors.white,
-                  minimumSize: const Size(double.infinity, 48),
-                  shape: RoundedRectangleBorder(
-                    borderRadius: BorderRadius.circular(24),
-                  ),
-                ),
-                icon: const Icon(Icons.call),
-                label: const Text('Call'),
-                onPressed: () {
-                  final number = numberController.text.trim();
-                  if (number.isNotEmpty) {
-                    context.read<CallProvider>().makeCall(number);
-                    Navigator.pop(ctx);
-                  }
-                },
-              ),
-              const SizedBox(height: 16),
-            ],
-          ),
         );
       },
     );

mobile/lib/services/voice_service.dart

@@ -1,4 +1,5 @@
 import 'dart:async';
+import 'package:flutter/foundation.dart';
 import 'package:twilio_voice/twilio_voice.dart';
 import 'api_client.dart';
 
@@ -36,7 +37,7 @@ class VoiceService {
       _identity = data['identity'] as String;
       await TwilioVoice.instance.setTokens(accessToken: token);
     } catch (e) {
-      // Token fetch failed - will retry on next interval
+      debugPrint('VoiceService._fetchAndRegisterToken error: $e');
     }
   }
 
@@ -62,8 +63,21 @@ class VoiceService {
     await TwilioVoice.instance.call.toggleSpeaker(speaker);
   }
 
-  Future<bool> makeCall(String to) async {
+  Future<bool> makeCall(String to, {String? callerId}) async {
-    return await TwilioVoice.instance.call.place(to: to, from: _identity ?? '') ?? false;
+    try {
+      final extraOptions = <String, dynamic>{};
+      if (callerId != null && callerId.isNotEmpty) {
+        extraOptions['CallerId'] = callerId;
+      }
+      return await TwilioVoice.instance.call.place(
+        to: to,
+        from: _identity ?? '',
+        extraOptions: extraOptions,
+      ) ?? false;
+    } catch (e) {
+      debugPrint('VoiceService.makeCall error: $e');
+      return false;
+    }
   }
 
   Future<void> sendDigits(String digits) async {