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Fix FCM token registration and add queue reminder alerts

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- Fix silent insert failure in FCM token registration (missing NOT NULL
  refresh_token column) so WebView app tokens are actually stored
- Add 1-minute queue reminder cron that re-sends FCM alerts for calls
  still waiting, with transient-based throttle to prevent duplicates
- Send FCM cancel on queue dequeue (answered/hangup/timeout), not just
  on final call status webhook
- Clean up new cron hook on plugin deactivation

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Claude
2026-03-10 10:29:33 -07:00
parent d00a906d07
commit a2ea99bb09
5 changed files with 108 additions and 8 deletions
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63
includes/class-twp-call-queue.php
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@@ -577,6 +577,69 @@ class TWP_Call_Queue {
return $status;
}
/**
* Cron callback: re-send FCM queue alerts every minute for calls still waiting.
* Only alerts for calls that have been waiting > 60 seconds (initial alert
* already sent on entry). Skips re-alerting for the same call within 55 seconds
* using a short transient to avoid overlap with the 60-second cron.
*/
public static function send_queue_reminders() {
global $wpdb;
$calls_table = $wpdb->prefix . 'twp_queued_calls';
$queue_table = $wpdb->prefix . 'twp_call_queues';
// Find calls waiting longer than 60 seconds
$waiting_calls = $wpdb->get_results(
"SELECT c.*, q.queue_name, q.user_id AS queue_owner_id, q.agent_group_id
FROM $calls_table c
JOIN $queue_table q ON q.id = c.queue_id
WHERE c.status = 'waiting'
AND c.joined_at <= DATE_SUB(NOW(), INTERVAL 60 SECOND)"
);
if (empty($waiting_calls)) {
return;
}
require_once dirname(__FILE__) . '/class-twp-fcm.php';
$fcm = new TWP_FCM();
foreach ($waiting_calls as $call) {
// Throttle: skip if we reminded for this call within the last 55 seconds
$transient_key = 'twp_queue_remind_' . $call->call_sid;
if (get_transient($transient_key)) {
continue;
}
set_transient($transient_key, 1, 55);
$waiting_minutes = max(1, round((time() - strtotime($call->joined_at)) / 60));
$title = 'Call Still Waiting';
$body = "Call from {$call->from_number} waiting {$waiting_minutes}m in {$call->queue_name}";
$notified_users = array();
// Notify queue owner
if (!empty($call->queue_owner_id)) {
$fcm->notify_queue_alert($call->queue_owner_id, $call->from_number, $call->queue_name, $call->call_sid);
$notified_users[] = $call->queue_owner_id;
}
// Notify agent group members
if (!empty($call->agent_group_id)) {
require_once dirname(__FILE__) . '/class-twp-agent-groups.php';
$members = TWP_Agent_Groups::get_group_members($call->agent_group_id);
foreach ($members as $member) {
if (!in_array($member->user_id, $notified_users)) {
$fcm->notify_queue_alert($member->user_id, $call->from_number, $call->queue_name, $call->call_sid);
$notified_users[] = $member->user_id;
}
}
}
error_log("TWP Queue Reminder: Re-alerted " . count($notified_users) . " user(s) for call {$call->call_sid} waiting {$waiting_minutes}m");
}
}
/**
* Notify agents via SMS when a call enters the queue
*/