diff --git a/includes/class-twp-twilio-api.php b/includes/class-twp-twilio-api.php
index cb61df2..bc3c748 100644
--- a/includes/class-twp-twilio-api.php
+++ b/includes/class-twp-twilio-api.php
@@ -681,7 +681,12 @@ class TWP_Twilio_API {
             // Create client name if not provided
             if (!$client_name) {
                 $current_user = wp_get_current_user();
-                $client_name = 'agent_' . $current_user->ID . '_' . sanitize_title($current_user->display_name);
+                // Twilio requires alphanumeric characters only - remove all non-alphanumeric
+                $clean_name = preg_replace('/[^a-zA-Z0-9]/', '', $current_user->display_name);
+                if (empty($clean_name)) {
+                    $clean_name = 'user';
+                }
+                $client_name = 'agent' . $current_user->ID . $clean_name;
             }
             
             $capability = new \Twilio\Jwt\ClientToken($account_sid, $auth_token);