diff --git a/CLAUDE.md b/CLAUDE.md
new file mode 100644
index 0000000..e6f7e76
--- /dev/null
+++ b/CLAUDE.md
@@ -0,0 +1,63 @@
+# CLAUDE.md
+
+This file provides guidance to Claude Code (claude.ai/code) when working with code in this repository.
+
+## Project Overview
+
+This is a WordPress plugin for integrating Twilio functionality. The plugin is in early development stage.
+
+## WordPress Plugin Development Structure
+
+When developing this plugin, follow WordPress plugin conventions:
+- Main plugin file should be in the root directory (e.g., `twilio-wp-plugin.php`)
+- Use `includes/` directory for PHP class files and core functionality
+- Use `admin/` directory for admin-specific functionality
+- Use `public/` directory for frontend functionality
+- Use `assets/` directory for CSS, JS, and image files
+
+## Development Commands
+
+Since this is a WordPress plugin, typical commands include:
+
+```bash
+# Install WordPress development dependencies (if using Composer)
+composer install
+
+# Install JavaScript dependencies (if using npm)
+npm install
+
+# Build assets (if using build tools)
+npm run build
+
+# Run PHP CodeSniffer for WordPress coding standards
+vendor/bin/phpcs
+
+# Fix PHP coding standards automatically
+vendor/bin/phpcbf
+
+# Run PHPUnit tests
+vendor/bin/phpunit
+```
+
+## Key WordPress Plugin Conventions
+
+- Use WordPress hooks and filters system for extending functionality
+- Follow WordPress coding standards for PHP, JavaScript, and CSS
+- Prefix all functions, classes, and global variables with plugin-specific prefix to avoid conflicts
+- Use WordPress's built-in functions for database operations, HTTP requests, and sanitization
+- Store Twilio API credentials using WordPress options API with encryption
+
+## Twilio Integration Points
+
+When working with Twilio API:
+- Store API credentials securely in WordPress options
+- Use WordPress's `wp_remote_post()` and `wp_remote_get()` for API calls
+- Implement proper error handling and logging using WordPress error logging
+- Consider rate limiting and webhook verification for security
+
+## Testing Approach
+
+- Use PHPUnit for unit testing PHP code
+- Mock WordPress functions using Brain Monkey or WP_Mock
+- Test Twilio API interactions using mock responses
+- Use WordPress testing framework for integration tests
\ No newline at end of file
diff --git a/admin/class-twp-admin.php b/admin/class-twp-admin.php
new file mode 100644
index 0000000..220002e
--- /dev/null
+++ b/admin/class-twp-admin.php
@@ -0,0 +1,2983 @@
+plugin_name = $plugin_name;
+ $this->version = $version;
+ }
+
+ /**
+ * Register admin menu
+ */
+ public function add_plugin_admin_menu() {
+ add_menu_page(
+ 'Twilio WP Plugin',
+ 'Twilio Phone',
+ 'manage_options',
+ 'twilio-wp-plugin',
+ array($this, 'display_plugin_dashboard'),
+ 'dashicons-phone',
+ 30
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Dashboard',
+ 'Dashboard',
+ 'manage_options',
+ 'twilio-wp-plugin',
+ array($this, 'display_plugin_dashboard')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Settings',
+ 'Settings',
+ 'manage_options',
+ 'twilio-wp-settings',
+ array($this, 'display_plugin_settings')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Phone Schedules',
+ 'Schedules',
+ 'manage_options',
+ 'twilio-wp-schedules',
+ array($this, 'display_schedules_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Workflows',
+ 'Workflows',
+ 'manage_options',
+ 'twilio-wp-workflows',
+ array($this, 'display_workflows_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Call Queues',
+ 'Queues',
+ 'manage_options',
+ 'twilio-wp-queues',
+ array($this, 'display_queues_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Phone Numbers',
+ 'Phone Numbers',
+ 'manage_options',
+ 'twilio-wp-numbers',
+ array($this, 'display_numbers_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Voicemails',
+ 'Voicemails',
+ 'manage_options',
+ 'twilio-wp-voicemails',
+ array($this, 'display_voicemails_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Call Logs',
+ 'Call Logs',
+ 'manage_options',
+ 'twilio-wp-call-logs',
+ array($this, 'display_call_logs_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Agent Groups',
+ 'Agent Groups',
+ 'manage_options',
+ 'twilio-wp-groups',
+ array($this, 'display_groups_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Agent Queue',
+ 'Agent Queue',
+ 'manage_options',
+ 'twilio-wp-agent-queue',
+ array($this, 'display_agent_queue_page')
+ );
+
+ add_submenu_page(
+ 'twilio-wp-plugin',
+ 'Outbound Calls',
+ 'Outbound Calls',
+ 'manage_options',
+ 'twilio-wp-outbound',
+ array($this, 'display_outbound_calls_page')
+ );
+ }
+
+ /**
+ * Display dashboard
+ */
+ public function display_plugin_dashboard() {
+ ?>
+
+
Twilio Phone System Dashboard
+
+
+
+
+
+
+
+
+
Active Schedules
+
+ prefix . 'twp_phone_schedules';
+ echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1");
+ ?>
+
+
+
+
+
Active Workflows
+
+ prefix . 'twp_workflows';
+ echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1");
+ ?>
+
+
+
+
+
+
Recent Call Activity
+
+
+
+ Time
+ From
+ To
+ Status
+ Duration
+
+
+
+
+ No recent calls
+
+
+
+
+
+
+
Twilio WP Plugin Settings
+
+
+
+
+
+
Business Hours Schedules
+
Define business hours that determine when different workflows are active. Schedules automatically switch between workflows based on time and day.
+
Add New Schedule
+
+
+
+
+ Schedule Name
+ Days
+ Business Hours
+ Business Hours Workflow
+ After Hours Workflow
+ Status
+ Actions
+
+
+
+
+
+ schedule_name); ?>
+ days_of_week))); ?>
+ start_time . ' - ' . $schedule->end_time); ?>
+
+ workflow_id) {
+ $workflow = TWP_Workflow::get_workflow($schedule->workflow_id);
+ echo $workflow ? esc_html($workflow->workflow_name) : 'Workflow #' . $schedule->workflow_id;
+ } else {
+ echo 'No workflow selected ';
+ }
+ ?>
+
+
+ forward_number) {
+ echo 'Forward to ' . esc_html($schedule->forward_number);
+ } else {
+ echo 'Default behavior ';
+ }
+ ?>
+
+
+
+ is_active ? 'Active' : 'Inactive'; ?>
+
+
+
+ Edit
+ Delete
+
+
+ No schedules found. Create your first schedule . ';
+ }
+ ?>
+
+
+
+
Call Workflows
+
Create New Workflow
+
+
+
+
+ Workflow Name
+ Phone Number
+ Steps
+ Status
+ Actions
+
+
+
+ workflow_data, true);
+ $step_count = isset($workflow_data['steps']) ? count($workflow_data['steps']) : 0;
+ ?>
+
+ workflow_name); ?>
+ phone_number); ?>
+ steps
+
+
+ is_active ? 'Active' : 'Inactive'; ?>
+
+
+
+ Edit
+ Test
+ Delete
+
+
+
+
+
+
+
+
Create New Workflow
+
+
+
+
+
+
Workflow Steps
+
+
+
+
+ IVR Menu
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Save Workflow
+ Cancel
+
+
+
+
Call Queues
+
Create New Queue
+
+
+ prefix . 'twp_call_queues';
+ $queues = $wpdb->get_results("SELECT * FROM $queue_table");
+
+ foreach ($queues as $queue) {
+ $queue_status = TWP_Call_Queue::get_queue_status();
+ $waiting_calls = 0;
+
+ foreach ($queue_status as $status) {
+ if ($status['queue_id'] == $queue->id) {
+ $waiting_calls = $status['waiting_calls'];
+ break;
+ }
+ }
+ ?>
+
+
queue_name); ?>
+
+
+ Waiting:
+
+
+ Max Size:
+ max_size; ?>
+
+
+ Timeout:
+ timeout_seconds; ?>s
+
+
+
+ View Details
+ Edit
+
+
+
+
+
+
Phone Numbers
+
+
+ Buy New Number
+ Refresh
+
+
+
Your Twilio Phone Numbers
+
+
+
Loading phone numbers...
+
+
+
Available Numbers for Purchase
+
+
+
+
Configure Phone Number
+
+
+
+
Voicemails
+
+
+ Filter by workflow:
+
+ All workflows
+ id . '">' . esc_html($workflow->workflow_name) . '';
+ }
+ ?>
+
+
+ Date range:
+ Filter
+ Export
+
+
+
+
+
Total Voicemails
+
+ prefix . 'twp_voicemails';
+ echo $wpdb->get_var("SELECT COUNT(*) FROM $table");
+ ?>
+
+
+
+
+
Today
+
+ get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()");
+ ?>
+
+
+
+
+
This Week
+
+ get_var("SELECT COUNT(*) FROM $table WHERE YEARWEEK(created_at) = YEARWEEK(NOW())");
+ ?>
+
+
+
+
+
+
+
+ Date/Time
+ From Number
+ Workflow
+ Duration
+ Transcription
+ Recording
+ Actions
+
+
+
+ display_voicemails_table(); ?>
+
+
+
+
+
Voicemail Player
+
+
+
+ From:
+
+
+ Date:
+
+
+ Duration:
+
+
+
+
+
+ Your browser does not support the audio element.
+
+
+
+
+
Transcription:
+
+ No transcription available
+
+
Generate Transcription
+
+
+
+ Download
+ Delete
+ Close
+
+
+
+
Call Logs
+
+
+ Phone Number:
+
+ All numbers
+ prefix . 'twp_call_log';
+ $numbers = $wpdb->get_results("SELECT DISTINCT from_number FROM $table WHERE from_number != '' ORDER BY from_number");
+ foreach ($numbers as $number) {
+ echo '' . esc_html($number->from_number) . ' ';
+ }
+ ?>
+
+
+ Status:
+
+ All statuses
+ Initiated
+ Ringing
+ Answered
+ Completed
+ Busy
+ Failed
+ No Answer
+
+
+ Date range:
+ Filter
+ Export
+
+
+
+
+
Total Calls
+
+ get_var("SELECT COUNT(*) FROM $table");
+ ?>
+
+
+
+
+
Today
+
+ get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()");
+ ?>
+
+
+
+
+
Answered
+
+ get_var("SELECT COUNT(*) FROM $table WHERE status = 'completed' AND duration > 0");
+ ?>
+
+
+
+
+
Avg Duration
+
+ get_var("SELECT AVG(duration) FROM $table WHERE duration > 0");
+ echo $avg ? round($avg) . 's' : '0s';
+ ?>
+
+
+
+
+
+
+
+ Date/Time
+ From Number
+ To Number
+ Status
+ Duration
+ Workflow
+ Queue Time
+ Actions Taken
+ Details
+
+
+
+ display_call_logs_table(); ?>
+
+
+
+
+
Call Details
+
+
+
+
+
+
+ Close
+
+
+
+
Agent Groups Add New Group
+
+
+
+
+ Group Name
+ Description
+ Members
+ Ring Strategy
+ Timeout
+ Actions
+
+
+
+ id);
+ $member_count = count($members);
+ ?>
+
+ group_name); ?>
+ description); ?>
+ members
+ ring_strategy); ?>
+ timeout_seconds); ?>s
+
+ Edit
+ Members
+ Delete
+
+
+
+
+
+
+
+
+
+
+
+
+
Add Member
+
+ Select a user...
+ 'display_name'));
+ foreach ($users as $user) {
+ $phone = get_user_meta($user->ID, 'twp_phone_number', true);
+ ?>
+
+ display_name); ?>
+
+
+
+
+ Add Member
+
+
+
Current Members
+
+
+
+ Name
+ Phone Number
+ Priority
+ Status
+ Actions
+
+
+
+
+
+
+
+
+
+
+
Agent Queue Dashboard
+
+
+
+ Your Status:
+
+ status ?? '', 'available'); ?>>Available
+ status ?? '', 'busy'); ?>>Busy
+ status ?? 'offline', 'offline'); ?>>Offline
+
+
+
+ Calls Today:
+ Total Calls:
+ Avg Duration: s
+
+
+
+
+
Waiting Calls
+
+
+
+
+ Position
+ Queue
+ From Number
+ Wait Time
+ Action
+
+
+
+ Loading...
+
+
+
+
+
+
My Groups
+
+
+
+ Group Name
+ Members
+ Your Priority
+
+
+
+ id);
+ $my_priority = 0;
+ foreach ($members as $member) {
+ if ($member->user_id == $current_user_id) {
+ $my_priority = $member->priority;
+ break;
+ }
+ }
+ ?>
+
+ group_name); ?>
+ members
+
+
+
+
+
+
+
Outbound Calls
+
Initiate outbound calls to connect customers with your phone. Click-to-call functionality allows you to dial any number.
+
+
+
Make an Outbound Call
+
+
+
+
+
Recent Outbound Calls
+
+
+
+ Date/Time
+ From
+ To
+ Agent
+ Status
+ Duration
+
+
+
+ prefix . 'twp_call_log';
+
+ $recent_calls = $wpdb->get_results($wpdb->prepare("
+ SELECT cl.*, u.display_name as agent_name
+ FROM $log_table cl
+ LEFT JOIN {$wpdb->users} u ON JSON_EXTRACT(cl.actions_taken, '$.agent_id') = u.ID
+ WHERE cl.workflow_name = 'Outbound Call'
+ OR cl.status = 'outbound_initiated'
+ ORDER BY cl.created_at DESC
+ LIMIT 20
+ "));
+
+ if (empty($recent_calls)) {
+ echo 'No outbound calls yet
+ created_at))); ?>
+ from_number ?: 'N/A'); ?>
+ to_number ?: 'N/A'); ?>
+ agent_name ?: 'N/A'); ?>
+
+
+ status))); ?>
+
+
+ duration ? esc_html($call->duration . 's') : 'N/A'; ?>
+
+
+
+
+
+
+ created_at))); ?>
+ from_number); ?>
+ workflow_name ?: 'N/A'); ?>
+ duration ? esc_html($voicemail->duration . 's') : 'Unknown'; ?>
+
+ transcription): ?>
+
+ transcription, 0, 50) . '...'); ?>
+
+
+ No transcription
+
+
+
+ recording_url): ?>
+
+ Play
+
+
+ No recording
+
+
+
+ View
+ Delete
+
+
+ No voicemails found. ';
+ }
+ }
+
+ /**
+ * Display call logs table content
+ */
+ private function display_call_logs_table() {
+ global $wpdb;
+ $logs_table = $wpdb->prefix . 'twp_call_log';
+
+ $logs = $wpdb->get_results("
+ SELECT *
+ FROM $logs_table
+ ORDER BY created_at DESC
+ LIMIT 100
+ ");
+
+ foreach ($logs as $log) {
+ ?>
+
+ created_at))); ?>
+ from_number ?: 'Unknown'); ?>
+ to_number ?: 'System'); ?>
+
+
+ status)); ?>
+
+
+ duration ? esc_html($log->duration . 's') : '-'; ?>
+ workflow_name ?: 'N/A'); ?>
+ queue_time ? esc_html($log->queue_time . 's') : '-'; ?>
+ actions_taken ?: 'None'); ?>
+
+
+ View
+
+
+
+ No call logs found. ';
+ }
+ }
+
+ /**
+ * Show admin notices
+ */
+ public function show_admin_notices() {
+ // Check if we're on a plugin page
+ $screen = get_current_screen();
+ if (!$screen || strpos($screen->id, 'twilio-wp') === false) {
+ return;
+ }
+
+ // Check if database tables exist
+ require_once TWP_PLUGIN_DIR . 'includes/class-twp-activator.php';
+ $tables_exist = TWP_Activator::ensure_tables_exist();
+
+ if (!$tables_exist) {
+ ?>
+
+
+ Twilio WP Plugin: Database tables were missing and have been created automatically.
+ If you continue to experience issues, please deactivate and reactivate the plugin.
+
+
+
+ Twilio WP Plugin: To use text-to-speech features, please configure your
+ ElevenLabs API key .
+
+
+
+ Twilio WP Plugin: Please configure your
+ Twilio credentials
+ to start using the plugin.
+
+
Select a phone number... ';
+ response.data.forEach(function(number) {
+ options += '' + number.phone_number + ' (' + number.friendly_name + ') ';
+ });
+ $('#workflow-phone').html(options);
+ }
+ });
+ }
+
+ // Step type button handlers
+ $(document).on('click', '.step-btn', function() {
+ var stepType = $(this).data('step-type');
+ addWorkflowStep(stepType);
+ });
+
+ function addWorkflowStep(stepType) {
+ var step = {
+ id: Date.now(),
+ type: stepType,
+ data: getDefaultStepData(stepType)
+ };
+
+ workflowSteps.push(step);
+ updateWorkflowDisplay();
+
+ // Open configuration modal
+ openStepConfigModal(step.id, stepType);
+ }
+
+ function getDefaultStepData(stepType) {
+ switch(stepType) {
+ case 'greeting':
+ return { message: '', use_tts: true };
+ case 'ivr_menu':
+ return { message: '', options: {}, num_digits: 1, timeout: 10 };
+ case 'forward':
+ return { forward_number: '', timeout: 30 };
+ case 'queue':
+ return { queue_name: '', announce_message: '' };
+ case 'voicemail':
+ return { greeting_message: '', max_length: 120 };
+ case 'schedule_check':
+ return { schedule_id: '', in_hours_action: {}, after_hours_action: {} };
+ case 'sms':
+ return { to_number: '', message: '' };
+ default:
+ return {};
+ }
+ }
+
+ function openStepConfigModal(stepId, stepType) {
+ var step = workflowSteps.find(function(s) { return s.id === stepId; });
+ if (!step) return;
+
+ $('#step-id').val(stepId);
+ $('#step-type').val(stepType);
+ $('#step-config-title').text('Configure ' + getStepTypeName(stepType) + ' Step');
+
+ var configContent = generateStepConfigForm(stepType, step.data);
+ $('#step-config-content').html(configContent);
+
+ $('#step-config-modal').show();
+ }
+
+ function getStepTypeName(stepType) {
+ var names = {
+ 'greeting': 'Greeting',
+ 'ivr_menu': 'IVR Menu',
+ 'forward': 'Forward Call',
+ 'queue': 'Call Queue',
+ 'voicemail': 'Voicemail',
+ 'schedule_check': 'Schedule Check',
+ 'sms': 'SMS Notification'
+ };
+ return names[stepType] || stepType;
+ }
+
+ function generateStepConfigForm(stepType, data) {
+ var html = '';
+
+ switch(stepType) {
+ case 'greeting':
+ html += '';
+ html += '
Greeting Message ';
+ html += '
Message: ';
+ html += '
';
+ html += '
';
+ html += '
';
+ html += 'Voice: ';
+ html += '';
+ html += 'Default voice ';
+ html += ' ';
+ html += 'Load Voices ';
+ html += '
';
+ html += '
';
+ html += '
Menu Settings ';
+ html += '
Menu Message: ';
+ html += '
';
+ html += '
Number of Digits: ';
+ html += '
';
+ html += '
Timeout (seconds): ';
+ html += '
';
+ html += '
';
+ html += '
';
+ html += 'Voice: ';
+ html += '';
+ html += 'Default voice ';
+ html += ' ';
+ html += 'Load Voices ';
+ html += '
';
+ html += '
';
+ html += '
Menu Options ';
+ html += '
';
+
+ if (data.options && Object.keys(data.options).length > 0) {
+ Object.keys(data.options).forEach(function(digit) {
+ html += generateIvrOptionHtml(digit, data.options[digit]);
+ });
+ } else {
+ html += generateIvrOptionHtml('1', { action: 'forward', number: '' });
+ }
+
+ html += '
';
+ html += '
+ Add Option
';
+ html += '
';
+ html += '
Forward Settings ';
+ html += 'Forward to Number: ';
+ html += 'Ring Timeout (seconds): ';
+ html += '';
+ html += '
Queue Settings ';
+ html += '
Queue Name: ';
+ html += '
Select queue... ';
+ html += '
Load Queues ';
+ html += '
Announcement Message: ';
+ html += '
';
+ html += '
';
+ html += '
';
+ html += 'Voice: ';
+ html += '';
+ html += 'Default voice ';
+ html += ' ';
+ html += 'Load Voices ';
+ html += '
';
+ html += '
';
+ html += '
Voicemail Settings ';
+ html += '
Greeting Message: ';
+ html += '
';
+ html += '
Maximum Length (seconds): ';
+ html += '
';
+ html += '
';
+ html += '
';
+ html += 'Voice: ';
+ html += '';
+ html += 'Default voice ';
+ html += ' ';
+ html += 'Load Voices ';
+ html += '
';
+ html += '
';
+ html += '
SMS Notification ';
+ html += '
Send to Number: ';
+ html += '
';
+ html += '
Message: ';
+ html += '
';
+ html += '
Use {from}, {to}, {time} as placeholders
';
+ html += '
';
+ html += '';
+ html += 'Forward ';
+ html += 'Queue ';
+ html += 'Voicemail ';
+ html += 'Message ';
+ html += ' ';
+ html += '
';
+ return html;
+ }
+
+ window.addIvrOption = function() {
+ var nextDigit = $('#ivr-options-list .ivr-option').length + 1;
+ var newOptionHtml = generateIvrOptionHtml(nextDigit.toString(), { action: 'forward', number: '' });
+ $('#ivr-options-list').append(newOptionHtml);
+ };
+
+ // Save step configuration
+ $('#save-step-btn').on('click', function() {
+ var stepId = parseInt($('#step-id').val());
+ var stepType = $('#step-type').val();
+ var formData = $('#step-config-form').serializeArray();
+
+ var step = workflowSteps.find(function(s) { return s.id === stepId; });
+ if (!step) return;
+
+ // Parse form data into step data
+ step.data = parseStepFormData(stepType, formData);
+
+ updateWorkflowDisplay();
+ closeStepConfigModal();
+ });
+
+ function parseStepFormData(stepType, formData) {
+ var data = {};
+
+ formData.forEach(function(field) {
+ if (field.name === 'use_tts') {
+ data.use_tts = true;
+ } else if (field.name === 'voice_id') {
+ data.voice_id = field.value;
+ } else if (field.name.endsWith('[]')) {
+ var key = field.name.replace('[]', '');
+ if (!data[key]) data[key] = [];
+ data[key].push(field.value);
+ } else {
+ data[field.name] = field.value;
+ }
+ });
+
+ // Handle IVR options specially
+ if (stepType === 'ivr_menu' && data.digit) {
+ data.options = {};
+ for (var i = 0; i < data.digit.length; i++) {
+ data.options[data.digit[i]] = {
+ action: data.action[i],
+ description: data.description[i],
+ number: data.target[i],
+ queue_name: data.target[i],
+ message: data.target[i]
+ };
+ }
+ delete data.digit;
+ delete data.action;
+ delete data.description;
+ delete data.target;
+ }
+
+ return data;
+ }
+
+ window.removeWorkflowStep = function(stepId) {
+ workflowSteps = workflowSteps.filter(function(step) {
+ return step.id !== stepId;
+ });
+ updateWorkflowDisplay();
+ };
+
+ window.editWorkflowStep = function(stepId) {
+ var step = workflowSteps.find(function(s) { return s.id === stepId; });
+ if (step) {
+ openStepConfigModal(stepId, step.type);
+ }
+ };
+
+ function updateWorkflowDisplay() {
+ var stepsHtml = '';
+
+ workflowSteps.forEach(function(step, index) {
+ stepsHtml += '';
+ stepsHtml += '';
+
+ var description = getStepDescription(step);
+ if (description) {
+ stepsHtml += '
' + description + '
';
+ }
+
+ stepsHtml += '
';
+ previewHtml += '' + (index + 1) + '. ' + getStepTypeName(step.type) + ' ' + getStepDescription(step) + ' ';
+ previewHtml += '
';
+ });
+
+ $('#flow-steps').html(previewHtml);
+ }
+
+ function getStepDescription(step) {
+ switch(step.type) {
+ case 'greeting':
+ return step.data.message ? '"' + step.data.message.substring(0, 50) + '..."' : 'No message set';
+ case 'ivr_menu':
+ var optionCount = step.data.options ? Object.keys(step.data.options).length : 0;
+ return 'Menu with ' + optionCount + ' options';
+ case 'forward':
+ return step.data.forward_number ? 'Forward to ' + step.data.forward_number : 'No number set';
+ case 'queue':
+ return step.data.queue_name ? 'Add to queue: ' + step.data.queue_name : 'No queue selected';
+ case 'voicemail':
+ return 'Record voicemail (max ' + (step.data.max_length || 120) + 's)';
+ case 'schedule_check':
+ return 'Route based on business hours';
+ case 'sms':
+ return step.data.to_number ? 'Send SMS to ' + step.data.to_number : 'No recipient set';
+ default:
+ return '';
+ }
+ }
+
+ // Save workflow
+ $('#save-workflow-btn').on('click', function() {
+ var formData = $('#workflow-basic-info').serializeArray();
+ var workflowData = {};
+
+ formData.forEach(function(field) {
+ if (field.name === 'is_active') {
+ workflowData.is_active = true;
+ } else {
+ workflowData[field.name] = field.value;
+ }
+ });
+
+ if (!workflowData.workflow_name) {
+ alert('Please enter a workflow name');
+ return;
+ }
+
+ if (!workflowData.phone_number) {
+ alert('Please select a phone number');
+ return;
+ }
+
+ if (workflowSteps.length === 0) {
+ alert('Please add at least one step to the workflow');
+ return;
+ }
+
+ var payload = {
+ action: currentWorkflowId ? 'twp_update_workflow' : 'twp_save_workflow',
+ workflow_name: workflowData.workflow_name,
+ phone_number: workflowData.phone_number,
+ workflow_data: JSON.stringify({
+ steps: workflowSteps,
+ conditions: [],
+ actions: []
+ }),
+ is_active: workflowData.is_active ? 1 : 0,
+ nonce: twp_ajax.nonce
+ };
+
+ if (currentWorkflowId) {
+ payload.workflow_id = currentWorkflowId;
+ }
+
+ $.post(twp_ajax.ajax_url, payload, function(response) {
+ if (response.success) {
+ closeWorkflowBuilder();
+ location.reload();
+ } else {
+ alert('Error saving workflow: ' + (response.data || 'Unknown error'));
+ }
+ });
+ });
+
+ window.editWorkflow = function(workflowId) {
+ // Load workflow data and open builder
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_workflow',
+ workflow_id: workflowId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var workflow = response.data;
+
+ $('#workflow-builder').show();
+ $('#workflow-modal-title').text('Edit Workflow: ' + workflow.workflow_name);
+
+ // Set basic info
+ $('#workflow-basic-info')[0].reset();
+ $('[name="workflow_name"]').val(workflow.workflow_name);
+ $('[name="phone_number"]').val(workflow.phone_number);
+ $('[name="is_active"]').prop('checked', workflow.is_active == '1');
+
+ // Load workflow data
+ currentWorkflowId = workflowId;
+ if (workflow.workflow_data) {
+ try {
+ var workflowData = JSON.parse(workflow.workflow_data);
+ workflowSteps = workflowData.steps || [];
+ } catch (e) {
+ console.error('Error parsing workflow data:', e);
+ workflowSteps = [];
+ }
+ } else {
+ workflowSteps = [];
+ }
+
+ loadPhoneNumbers();
+ updateWorkflowDisplay();
+ } else {
+ alert('Error loading workflow: ' + (response.data || 'Unknown error'));
+ }
+ });
+ };
+
+ window.testWorkflow = function(workflowId) {
+ var testNumber = prompt('Enter phone number to test (e.g., +1234567890):');
+
+ if (testNumber) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_test_call',
+ to_number: testNumber,
+ workflow_id: workflowId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success && response.data.success) {
+ alert('Test call initiated successfully!');
+ } else {
+ alert('Error initiating test call: ' + (response.data.error || 'Unknown error'));
+ }
+ });
+ }
+ };
+
+ window.deleteWorkflow = function(workflowId) {
+ if (confirm('Are you sure you want to delete this workflow?')) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_delete_workflow',
+ workflow_id: workflowId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ location.reload();
+ }
+ });
+ }
+ };
+
+ // Queue Management
+ window.openQueueModal = function() {
+ $('#queue-modal').show();
+ $('#queue-form')[0].reset();
+ $('#queue-id').val('');
+ };
+
+ window.closeQueueModal = function() {
+ $('#queue-modal').hide();
+ };
+
+ window.editQueue = function(queueId) {
+ // Load queue data
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_queue',
+ queue_id: queueId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var queue = response.data;
+ $('#queue-id').val(queue.id);
+ $('[name="queue_name"]').val(queue.queue_name);
+ $('[name="max_size"]').val(queue.max_size);
+ $('[name="timeout_seconds"]').val(queue.timeout_seconds);
+ $('[name="wait_music_url"]').val(queue.wait_music_url);
+ $('[name="tts_message"]').val(queue.tts_message);
+ $('#queue-modal').show();
+ }
+ });
+ };
+
+ window.viewQueueDetails = function(queueId) {
+ // Show queue details in a proper modal
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_queue_details',
+ queue_id: queueId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var details = response.data;
+ var queue = details.queue;
+ var waiting_calls = details.waiting_calls;
+ var avg_wait_time = details.avg_wait_time;
+ var calls = details.calls;
+
+ var detailsHtml = '';
+ detailsHtml += '
' + queue.queue_name + ' Details ';
+ detailsHtml += '
';
+ detailsHtml += '
Waiting Calls: ' + waiting_calls + '
';
+ detailsHtml += '
Average Wait Time: ' + avg_wait_time + '
';
+ detailsHtml += '
Max Queue Size: ' + queue.max_size + '
';
+ detailsHtml += '
Timeout: ' + queue.timeout_seconds + ' seconds
';
+ detailsHtml += '
';
+
+ if (calls && calls.length > 0) {
+ detailsHtml += '
Current Calls in Queue ';
+ detailsHtml += '
';
+ detailsHtml += 'Position From Wait Time Status ';
+ calls.forEach(function(call, index) {
+ detailsHtml += '';
+ detailsHtml += '' + call.position + ' ';
+ detailsHtml += '' + call.from_number + ' ';
+ detailsHtml += '' + call.wait_time + ' ';
+ detailsHtml += '' + call.status + ' ';
+ detailsHtml += ' ';
+ });
+ detailsHtml += '
';
+ } else {
+ detailsHtml += '
No calls currently in queue.
';
+ }
+
+ detailsHtml += '
';
+ modalHtml += '
';
+ modalHtml += '';
+ modalHtml += '
' + content + '
';
+ modalHtml += '';
+ modalHtml += '
';
+ modalHtml += '
';
+ tableHtml += '' + call.time + ' ';
+ tableHtml += '' + call.from + ' ';
+ tableHtml += '' + call.to + ' ';
+ tableHtml += '' + call.status + ' ';
+ tableHtml += '' + call.duration + ' ';
+ tableHtml += ' ';
+ });
+
+ if (tableHtml === '') {
+ tableHtml = 'No recent calls
Loading phone numbers...
');
+
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_phone_numbers',
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ displayPhoneNumbers(response.data);
+ } else {
+ $('#twp-numbers-list').html('Error loading phone numbers: ' + response.data + '
');
+ }
+ });
+ };
+
+ window.searchAvailableNumbers = function() {
+ $('#twp-available-numbers').show();
+ $('#search-results').html('');
+ };
+
+ window.searchNumbers = function() {
+ var countryCode = $('#country-code').val();
+ var areaCode = $('#area-code').val();
+ var contains = $('#contains').val();
+
+ $('#search-results').html('
Searching available numbers...
');
+
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_search_available_numbers',
+ country_code: countryCode,
+ area_code: areaCode,
+ contains: contains,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ displayAvailableNumbers(response.data);
+ } else {
+ $('#search-results').html('Error searching numbers: ' + response.data + '
');
+ }
+ });
+ };
+
+ function displayPhoneNumbers(numbers) {
+ if (numbers.length === 0) {
+ $('#twp-numbers-list').html('No phone numbers found. Buy your first number
');
+ return;
+ }
+
+ var html = '';
+
+ numbers.forEach(function(number) {
+ html += '
';
+ html += '
' + number.phone_number + '
';
+ html += '
';
+ html += '
Friendly Name: ' + (number.friendly_name || 'N/A') + '
';
+ html += '
Voice URL: ' + (number.voice_url ? 'Configured' : 'Not set') + '
';
+ html += '
SMS URL: ' + (number.sms_url ? 'Configured' : 'Not set') + '
';
+ html += '
Capabilities: ';
+ var capabilities = [];
+ if (number.capabilities.voice) capabilities.push('Voice');
+ if (number.capabilities.sms) capabilities.push('SMS');
+ if (number.capabilities.mms) capabilities.push('MMS');
+ html += capabilities.join(', ') + '
';
+ html += '
';
+ html += '
';
+ html += 'Configure ';
+ html += 'Release ';
+ html += '
';
+ html += '
';
+ });
+
+ html += '
No numbers found matching your criteria. Try different search terms.
');
+ return;
+ }
+
+ var html = '';
+
+ numbers.forEach(function(number) {
+ html += '';
+ html += '
';
+ html += '
' + number.phone_number + '
';
+ html += '
';
+ var capabilities = [];
+ if (number.capabilities.voice) capabilities.push('Voice');
+ if (number.capabilities.sms) capabilities.push('SMS');
+ if (number.capabilities.mms) capabilities.push('MMS');
+ html += capabilities.join(', ');
+ html += '
';
+ html += '
';
+ html += '
$1.00/month
';
+ html += '
Purchase ';
+ html += '
Select queue... ';
+
+ response.data.forEach(function(queue) {
+ var selected = queue.queue_name === currentValue ? ' selected' : '';
+ options += '' + queue.queue_name + ' ';
+ });
+
+ $select.html(options);
+ } else {
+ alert('Error loading queues: ' + (response.data || 'Unknown error'));
+ }
+ }).fail(function() {
+ $button.text('Load Queues').prop('disabled', false);
+ alert('Failed to load queues');
+ });
+ };
+
+ // Voice management for workflow steps
+ window.loadWorkflowVoices = function(button) {
+ var $button = $(button);
+ var $select = $button.prev('select.voice-select');
+ var currentValue = $select.data('current');
+
+ $button.text('Loading...').prop('disabled', true);
+
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_elevenlabs_voices',
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ $button.text('Load Voices').prop('disabled', false);
+
+ if (response.success) {
+ var options = 'Default voice ';
+
+ response.data.forEach(function(voice) {
+ var selected = voice.voice_id === currentValue ? ' selected' : '';
+ var description = voice.labels ? Object.values(voice.labels).join(', ') : '';
+ var optionText = voice.name + (description ? ' (' + description + ')' : '');
+ options += '' + optionText + ' ';
+ });
+
+ $select.html(options);
+ } else {
+ var errorMessage = 'Error loading voices: ';
+ if (typeof response.data === 'string') {
+ errorMessage += response.data;
+ } else if (response.data && response.data.detail) {
+ errorMessage += response.data.detail;
+ } else if (response.data && response.data.error) {
+ errorMessage += response.data.error;
+ } else {
+ errorMessage += 'Unknown error occurred';
+ }
+ alert(errorMessage);
+ }
+ }).fail(function() {
+ $button.text('Load Voices').prop('disabled', false);
+ alert('Failed to load voices. Please check your API key.');
+ });
+ };
+
+ // Toggle TTS options visibility
+ $(document).on('change', 'input[name="use_tts"]', function() {
+ var $ttsOptions = $(this).closest('.step-config-section').find('.tts-options');
+ if ($(this).is(':checked')) {
+ $ttsOptions.show();
+ } else {
+ $ttsOptions.hide();
+ }
+ });
+
+ // Auto-load voices when step config modal opens if API key exists
+ $(document).on('click', '.step-btn', function() {
+ setTimeout(function() {
+ // Check if API key exists in main settings
+ if (twp_ajax.has_elevenlabs_key) {
+ $('.voice-select').each(function() {
+ if ($(this).find('option').length <= 1) {
+ var button = $(this).next('button');
+ if (button.length) {
+ loadWorkflowVoices(button[0]);
+ }
+ }
+ });
+ }
+ }, 500);
+ });
+
+ // Voicemail Management
+ window.playVoicemail = function(voicemailId, recordingUrl) {
+ var audio = document.getElementById('voicemail-audio');
+ if (audio) {
+ audio.src = recordingUrl;
+ audio.play();
+
+ // Show voicemail modal and load transcription
+ showVoicemail(voicemailId, recordingUrl);
+ }
+ };
+
+ window.viewVoicemail = function(voicemailId) {
+ // Load voicemail details via AJAX
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_voicemail',
+ voicemail_id: voicemailId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var voicemail = response.data;
+ showVoicemail(voicemail.id, voicemail.recording_url, voicemail.transcription);
+ } else {
+ alert('Error loading voicemail details');
+ }
+ });
+ };
+
+ function showVoicemail(voicemailId, recordingUrl, transcription) {
+ // Set the audio source
+ var audio = document.getElementById('voicemail-audio');
+ if (audio && recordingUrl) {
+ audio.src = recordingUrl;
+ }
+
+ // Set transcription text
+ var transcriptionDiv = document.getElementById('voicemail-transcription-text');
+ if (transcriptionDiv) {
+ if (transcription && transcription !== 'Transcription pending...' && transcription !== 'Transcription failed') {
+ transcriptionDiv.innerHTML = '' + transcription + '
';
+
+ // Hide the generate transcription button if we have a transcription
+ var transcribeBtn = document.getElementById('transcribe-btn');
+ if (transcribeBtn) {
+ transcribeBtn.style.display = 'none';
+ }
+ } else if (transcription === 'Transcription failed') {
+ transcriptionDiv.innerHTML = 'Transcription failed. Please try again.
';
+ } else {
+ transcriptionDiv.innerHTML = 'Transcription pending... This will be updated automatically when ready. ';
+
+ // Show the generate transcription button
+ var transcribeBtn = document.getElementById('transcribe-btn');
+ if (transcribeBtn) {
+ transcribeBtn.style.display = 'inline-block';
+ }
+ }
+ }
+
+ // Store current voicemail ID for actions
+ window.currentVoicemailId = voicemailId;
+ window.currentRecordingUrl = recordingUrl;
+
+ // Show modal
+ var modal = document.getElementById('voicemail-modal');
+ if (modal) {
+ modal.style.display = 'flex';
+ }
+ }
+
+ window.closeVoicemailModal = function() {
+ var modal = document.getElementById('voicemail-modal');
+ if (modal) {
+ modal.style.display = 'none';
+ }
+
+ // Stop audio playback
+ var audio = document.getElementById('voicemail-audio');
+ if (audio) {
+ audio.pause();
+ audio.currentTime = 0;
+ }
+ };
+
+ window.downloadVoicemail = function() {
+ if (window.currentRecordingUrl) {
+ window.open(window.currentRecordingUrl, '_blank');
+ }
+ };
+
+ window.deleteVoicemail = function() {
+ if (confirm('Are you sure you want to delete this voicemail?')) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_delete_voicemail',
+ voicemail_id: window.currentVoicemailId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ closeVoicemailModal();
+ location.reload();
+ } else {
+ alert('Error deleting voicemail');
+ }
+ });
+ }
+ };
+
+ window.deleteVoicemailConfirm = function(voicemailId) {
+ if (confirm('Are you sure you want to delete this voicemail?')) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_delete_voicemail',
+ voicemail_id: voicemailId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ location.reload();
+ } else {
+ alert('Error deleting voicemail');
+ }
+ });
+ }
+ };
+
+ window.transcribeVoicemail = function() {
+ if (window.currentVoicemailId) {
+ var transcribeBtn = document.getElementById('transcribe-btn');
+ if (transcribeBtn) {
+ transcribeBtn.innerHTML = 'Generating...';
+ transcribeBtn.disabled = true;
+ }
+
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_transcribe_voicemail',
+ voicemail_id: window.currentVoicemailId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var transcriptionDiv = document.getElementById('voicemail-transcription-text');
+ if (transcriptionDiv) {
+ transcriptionDiv.innerHTML = '' + response.data.transcription + '
';
+ }
+
+ if (transcribeBtn) {
+ transcribeBtn.style.display = 'none';
+ }
+ } else {
+ alert('Error generating transcription: ' + response.data);
+
+ if (transcribeBtn) {
+ transcribeBtn.innerHTML = 'Generate Transcription';
+ transcribeBtn.disabled = false;
+ }
+ }
+ });
+ }
+ };
+
+ // Close modal when clicking outside
+ $(document).on('click', '#voicemail-modal', function(e) {
+ if (e.target.id === 'voicemail-modal') {
+ closeVoicemailModal();
+ }
+ });
+
+ // Agent Group Management Functions
+ window.openGroupModal = function() {
+ $('#group-modal').show();
+ $('#group-form')[0].reset();
+ $('#group-id').val('');
+ $('#group-modal-title').text('Add New Group');
+ };
+
+ window.closeGroupModal = function() {
+ $('#group-modal').hide();
+ };
+
+ window.saveGroup = function() {
+ var formData = $('#group-form').serialize();
+ formData += '&action=twp_save_group&nonce=' + twp_ajax.nonce;
+
+ $.post(twp_ajax.ajax_url, formData, function(response) {
+ if (response.success) {
+ closeGroupModal();
+ location.reload();
+ } else {
+ alert('Error saving group: ' + (response.data || 'Unknown error'));
+ }
+ });
+ };
+
+ window.editGroup = function(groupId) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_group',
+ group_id: groupId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var group = response.data;
+ $('#group-modal-title').text('Edit Group');
+ $('#group-id').val(group.id);
+ $('[name="group_name"]').val(group.group_name);
+ $('[name="description"]').val(group.description);
+ $('[name="ring_strategy"]').val(group.ring_strategy);
+ $('[name="timeout_seconds"]').val(group.timeout_seconds);
+ $('#group-modal').show();
+ } else {
+ alert('Error loading group: ' + (response.data || 'Unknown error'));
+ }
+ });
+ };
+
+ window.deleteGroup = function(groupId) {
+ if (confirm('Are you sure you want to delete this group? All members will be removed.')) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_delete_group',
+ group_id: groupId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ location.reload();
+ } else {
+ alert('Error deleting group: ' + (response.data || 'Unknown error'));
+ }
+ });
+ }
+ };
+
+ window.manageGroupMembers = function(groupId) {
+ $('#current-group-id').val(groupId);
+ loadGroupMembers(groupId);
+ $('#members-modal').show();
+ };
+
+ window.closeMembersModal = function() {
+ $('#members-modal').hide();
+ };
+
+ function loadGroupMembers(groupId) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_group_members',
+ group_id: groupId,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var html = '';
+ response.data.forEach(function(member) {
+ html += '';
+ html += '' + member.display_name + ' ';
+ html += '' + (member.phone_number || 'No phone set') + ' ';
+ html += '' + member.priority + ' ';
+ html += '' + (member.is_active ? 'Active' : 'Inactive') + ' ';
+ html += 'Remove ';
+ });
+
+ if (html === '') {
+ html = 'No members in this group No calls waiting ';
+ html += '' + call.position + ' ';
+ html += '' + call.queue_name + ' ';
+ html += '' + call.from_number + ' ';
+ html += '' + waitTime + ' ';
+ html += 'Accept ';
+ });
+ }
+
+ $('#waiting-calls-list').html(html);
+ }
+ });
+ };
+
+ // Auto-refresh waiting calls every 5 seconds on agent queue page
+ if ($('#waiting-calls-list').length) {
+ setInterval(refreshWaitingCalls, 5000);
+ refreshWaitingCalls(); // Initial load
+ }
+
+ // Click-to-Call Functions
+ window.initiateCall = function() {
+ var toNumber = prompt('Enter number to call (e.g., +1234567890):');
+
+ if (toNumber) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_initiate_outbound_call',
+ to_number: toNumber,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ alert('Call initiated! You should receive a call on your phone shortly, then the call will connect to ' + toNumber);
+ } else {
+ alert('Error initiating call: ' + (response.data || 'Unknown error'));
+ }
+ });
+ }
+ };
+
+ // Callback Management Functions
+ window.requestCallback = function() {
+ var phoneNumber = prompt('Enter phone number for callback (e.g., +1234567890):');
+
+ if (phoneNumber) {
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_request_callback',
+ phone_number: phoneNumber,
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ alert('Callback requested successfully! The customer will be called back soon.');
+ refreshCallbacks();
+ } else {
+ alert('Error requesting callback: ' + (response.data.message || 'Unknown error'));
+ }
+ });
+ }
+ };
+
+ window.refreshCallbacks = function() {
+ if (!$('#callbacks-list').length) return;
+
+ $.post(twp_ajax.ajax_url, {
+ action: 'twp_get_callbacks',
+ nonce: twp_ajax.nonce
+ }, function(response) {
+ if (response.success) {
+ var html = '';
+ var callbacks = response.data.callbacks;
+ var stats = response.data.stats;
+
+ if (callbacks.length === 0) {
+ html = 'No pending callbacks ';
+ html += '' + callback.phone_number + ' ';
+ html += '' + queueName + ' ';
+ html += '' + callback.requested_at + ' ';
+ html += '' + callback.wait_minutes + ' min ';
+ html += '' + callback.status + ' ' + callback.attempts + ' ';
+ html += ' ';
+ });
+ }
+
+ $('#callbacks-list').html(html);
+
+ // Update stats if available
+ if (stats) {
+ $('#callback-stats-total').text(stats.total_requests);
+ $('#callback-stats-completed').text(stats.completed);
+ $('#callback-stats-pending').text(stats.pending);
+ $('#callback-stats-success-rate').text(stats.success_rate + '%');
+ if (stats.avg_completion_time) {
+ $('#callback-stats-avg-time').text(Math.round(stats.avg_completion_time) + ' min');
+ }
+ }
+ }
+ });
+ };
+
+ // Auto-refresh callbacks every 10 seconds on callbacks page
+ if ($('#callbacks-list').length) {
+ setInterval(refreshCallbacks, 10000);
+ refreshCallbacks(); // Initial load
+ }
+
+ // Initialize on load
+ updateDashboardStats();
+});
\ No newline at end of file
diff --git a/includes/class-twp-activator.php b/includes/class-twp-activator.php
new file mode 100644
index 0000000..87e6721
--- /dev/null
+++ b/includes/class-twp-activator.php
@@ -0,0 +1,281 @@
+prefix . $table;
+ $table_exists = $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $table_name));
+
+ if (!$table_exists) {
+ $missing_tables[] = $table;
+ }
+ }
+
+ if (!empty($missing_tables)) {
+ error_log('TWP Plugin: Missing database tables: ' . implode(', ', $missing_tables) . '. Creating them now.');
+ self::create_tables();
+ return false; // Tables were missing
+ }
+
+ return true; // All tables exist
+ }
+
+ /**
+ * Create plugin database tables
+ */
+ private static function create_tables() {
+ global $wpdb;
+
+ $charset_collate = $wpdb->get_charset_collate();
+
+ // Phone schedules table
+ $table_schedules = $wpdb->prefix . 'twp_phone_schedules';
+ $sql_schedules = "CREATE TABLE $table_schedules (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ phone_number varchar(20),
+ schedule_name varchar(100) NOT NULL,
+ days_of_week varchar(20) NOT NULL,
+ start_time time NOT NULL,
+ end_time time NOT NULL,
+ workflow_id varchar(100),
+ forward_number varchar(20),
+ after_hours_action varchar(20) DEFAULT 'workflow',
+ after_hours_workflow_id varchar(100),
+ after_hours_forward_number varchar(20),
+ is_active tinyint(1) DEFAULT 1,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ updated_at datetime DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY phone_number (phone_number)
+ ) $charset_collate;";
+
+ // Call queues table
+ $table_queues = $wpdb->prefix . 'twp_call_queues';
+ $sql_queues = "CREATE TABLE $table_queues (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ queue_name varchar(100) NOT NULL,
+ max_size int(11) DEFAULT 10,
+ wait_music_url varchar(255),
+ tts_message text,
+ timeout_seconds int(11) DEFAULT 300,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ PRIMARY KEY (id)
+ ) $charset_collate;";
+
+ // Queued calls table
+ $table_queued_calls = $wpdb->prefix . 'twp_queued_calls';
+ $sql_queued_calls = "CREATE TABLE $table_queued_calls (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ queue_id int(11) NOT NULL,
+ call_sid varchar(100) NOT NULL,
+ from_number varchar(20) NOT NULL,
+ to_number varchar(20) NOT NULL,
+ position int(11) NOT NULL,
+ status varchar(20) DEFAULT 'waiting',
+ joined_at datetime DEFAULT CURRENT_TIMESTAMP,
+ answered_at datetime,
+ ended_at datetime,
+ PRIMARY KEY (id),
+ KEY queue_id (queue_id),
+ KEY call_sid (call_sid)
+ ) $charset_collate;";
+
+ // Workflows table
+ $table_workflows = $wpdb->prefix . 'twp_workflows';
+ $sql_workflows = "CREATE TABLE $table_workflows (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ workflow_name varchar(100) NOT NULL,
+ phone_number varchar(20) NOT NULL,
+ workflow_data longtext,
+ is_active tinyint(1) DEFAULT 1,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ updated_at datetime DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY phone_number (phone_number)
+ ) $charset_collate;";
+
+ // Call log table
+ $table_call_log = $wpdb->prefix . 'twp_call_log';
+ $sql_call_log = "CREATE TABLE $table_call_log (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ call_sid varchar(100) NOT NULL,
+ from_number varchar(20),
+ to_number varchar(20),
+ status varchar(20) NOT NULL,
+ duration int(11) DEFAULT 0,
+ workflow_id int(11),
+ workflow_name varchar(100),
+ queue_time int(11) DEFAULT 0,
+ actions_taken text,
+ call_data longtext,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ updated_at datetime DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY call_sid (call_sid),
+ KEY from_number (from_number),
+ KEY status (status)
+ ) $charset_collate;";
+
+ // SMS log table
+ $table_sms_log = $wpdb->prefix . 'twp_sms_log';
+ $sql_sms_log = "CREATE TABLE $table_sms_log (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ message_sid varchar(100) NOT NULL,
+ from_number varchar(20) NOT NULL,
+ to_number varchar(20) NOT NULL,
+ body text,
+ received_at datetime DEFAULT CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY message_sid (message_sid)
+ ) $charset_collate;";
+
+ // Voicemails table
+ $table_voicemails = $wpdb->prefix . 'twp_voicemails';
+ $sql_voicemails = "CREATE TABLE $table_voicemails (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ workflow_id int(11),
+ from_number varchar(20) NOT NULL,
+ recording_url varchar(255),
+ duration int(11) DEFAULT 0,
+ transcription text,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY workflow_id (workflow_id)
+ ) $charset_collate;";
+
+ // Agent groups table
+ $table_agent_groups = $wpdb->prefix . 'twp_agent_groups';
+ $sql_agent_groups = "CREATE TABLE $table_agent_groups (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ group_name varchar(100) NOT NULL,
+ description text,
+ ring_strategy varchar(20) DEFAULT 'simultaneous',
+ timeout_seconds int(11) DEFAULT 30,
+ created_at datetime DEFAULT CURRENT_TIMESTAMP,
+ updated_at datetime DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ UNIQUE KEY group_name (group_name)
+ ) $charset_collate;";
+
+ // Group members table
+ $table_group_members = $wpdb->prefix . 'twp_group_members';
+ $sql_group_members = "CREATE TABLE $table_group_members (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ group_id int(11) NOT NULL,
+ user_id bigint(20) NOT NULL,
+ priority int(11) DEFAULT 0,
+ is_active tinyint(1) DEFAULT 1,
+ added_at datetime DEFAULT CURRENT_TIMESTAMP,
+ PRIMARY KEY (id),
+ KEY group_id (group_id),
+ KEY user_id (user_id),
+ UNIQUE KEY group_user (group_id, user_id)
+ ) $charset_collate;";
+
+ // Agent status table
+ $table_agent_status = $wpdb->prefix . 'twp_agent_status';
+ $sql_agent_status = "CREATE TABLE $table_agent_status (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ user_id bigint(20) NOT NULL,
+ status varchar(20) DEFAULT 'offline',
+ current_call_sid varchar(100),
+ last_activity datetime DEFAULT CURRENT_TIMESTAMP,
+ available_for_queues tinyint(1) DEFAULT 1,
+ PRIMARY KEY (id),
+ UNIQUE KEY user_id (user_id)
+ ) $charset_collate;";
+
+ require_once(ABSPATH . 'wp-admin/includes/upgrade.php');
+ dbDelta($sql_schedules);
+ dbDelta($sql_queues);
+ dbDelta($sql_queued_calls);
+ dbDelta($sql_workflows);
+ dbDelta($sql_call_log);
+ dbDelta($sql_sms_log);
+ dbDelta($sql_voicemails);
+ // Callbacks table
+ $table_callbacks = $wpdb->prefix . 'twp_callbacks';
+ $sql_callbacks = "CREATE TABLE $table_callbacks (
+ id int(11) NOT NULL AUTO_INCREMENT,
+ phone_number varchar(20) NOT NULL,
+ requested_at datetime DEFAULT CURRENT_TIMESTAMP,
+ status varchar(20) DEFAULT 'pending',
+ attempts int(11) DEFAULT 0,
+ last_attempt datetime,
+ completed_at datetime,
+ queue_id int(11),
+ original_call_sid varchar(100),
+ callback_call_sid varchar(100),
+ notes text,
+ PRIMARY KEY (id),
+ KEY phone_number (phone_number),
+ KEY status (status),
+ KEY queue_id (queue_id)
+ ) $charset_collate;";
+
+ dbDelta($sql_schedules);
+ dbDelta($sql_queues);
+ dbDelta($sql_queued_calls);
+ dbDelta($sql_workflows);
+ dbDelta($sql_call_log);
+ dbDelta($sql_sms_log);
+ dbDelta($sql_voicemails);
+ dbDelta($sql_agent_groups);
+ dbDelta($sql_group_members);
+ dbDelta($sql_agent_status);
+ dbDelta($sql_callbacks);
+ }
+
+ /**
+ * Set default plugin options
+ */
+ private static function set_default_options() {
+ add_option('twp_twilio_account_sid', '');
+ add_option('twp_twilio_auth_token', '');
+ add_option('twp_elevenlabs_api_key', '');
+ add_option('twp_elevenlabs_voice_id', '');
+ add_option('twp_elevenlabs_model_id', 'eleven_multilingual_v2');
+ add_option('twp_default_queue_timeout', 300);
+ add_option('twp_default_queue_size', 10);
+ add_option('twp_urgent_keywords', 'urgent,emergency,important,asap,help');
+ add_option('twp_sms_notification_number', '');
+ }
+}
\ No newline at end of file
diff --git a/includes/class-twp-agent-groups.php b/includes/class-twp-agent-groups.php
new file mode 100644
index 0000000..bc30e5d
--- /dev/null
+++ b/includes/class-twp-agent-groups.php
@@ -0,0 +1,241 @@
+prefix . 'twp_agent_groups';
+
+ $result = $wpdb->insert(
+ $table_name,
+ array(
+ 'group_name' => sanitize_text_field($data['group_name']),
+ 'description' => sanitize_textarea_field($data['description']),
+ 'ring_strategy' => sanitize_text_field($data['ring_strategy'] ?? 'simultaneous'),
+ 'timeout_seconds' => intval($data['timeout_seconds'] ?? 30)
+ ),
+ array('%s', '%s', '%s', '%d')
+ );
+
+ return $result !== false ? $wpdb->insert_id : false;
+ }
+
+ /**
+ * Update an agent group
+ */
+ public static function update_group($group_id, $data) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_agent_groups';
+
+ $update_data = array();
+ $update_format = array();
+
+ if (isset($data['group_name'])) {
+ $update_data['group_name'] = sanitize_text_field($data['group_name']);
+ $update_format[] = '%s';
+ }
+
+ if (isset($data['description'])) {
+ $update_data['description'] = sanitize_textarea_field($data['description']);
+ $update_format[] = '%s';
+ }
+
+ if (isset($data['ring_strategy'])) {
+ $update_data['ring_strategy'] = sanitize_text_field($data['ring_strategy']);
+ $update_format[] = '%s';
+ }
+
+ if (isset($data['timeout_seconds'])) {
+ $update_data['timeout_seconds'] = intval($data['timeout_seconds']);
+ $update_format[] = '%d';
+ }
+
+ return $wpdb->update(
+ $table_name,
+ $update_data,
+ array('id' => $group_id),
+ $update_format,
+ array('%d')
+ );
+ }
+
+ /**
+ * Delete an agent group
+ */
+ public static function delete_group($group_id) {
+ global $wpdb;
+ $groups_table = $wpdb->prefix . 'twp_agent_groups';
+ $members_table = $wpdb->prefix . 'twp_group_members';
+
+ // Delete all members first
+ $wpdb->delete($members_table, array('group_id' => $group_id), array('%d'));
+
+ // Delete the group
+ return $wpdb->delete($groups_table, array('id' => $group_id), array('%d'));
+ }
+
+ /**
+ * Get all groups
+ */
+ public static function get_all_groups() {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_agent_groups';
+
+ return $wpdb->get_results("SELECT * FROM $table_name ORDER BY group_name ASC");
+ }
+
+ /**
+ * Get a specific group
+ */
+ public static function get_group($group_id) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_agent_groups';
+
+ return $wpdb->get_row($wpdb->prepare(
+ "SELECT * FROM $table_name WHERE id = %d",
+ $group_id
+ ));
+ }
+
+ /**
+ * Add user to group
+ */
+ public static function add_member($group_id, $user_id, $priority = 0) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_group_members';
+
+ return $wpdb->insert(
+ $table_name,
+ array(
+ 'group_id' => intval($group_id),
+ 'user_id' => intval($user_id),
+ 'priority' => intval($priority),
+ 'is_active' => 1
+ ),
+ array('%d', '%d', '%d', '%d')
+ );
+ }
+
+ /**
+ * Remove user from group
+ */
+ public static function remove_member($group_id, $user_id) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_group_members';
+
+ return $wpdb->delete(
+ $table_name,
+ array(
+ 'group_id' => $group_id,
+ 'user_id' => $user_id
+ ),
+ array('%d', '%d')
+ );
+ }
+
+ /**
+ * Get group members
+ */
+ public static function get_group_members($group_id) {
+ global $wpdb;
+ $members_table = $wpdb->prefix . 'twp_group_members';
+ $users_table = $wpdb->prefix . 'users';
+ $usermeta_table = $wpdb->prefix . 'usermeta';
+
+ $query = $wpdb->prepare("
+ SELECT
+ gm.*,
+ u.user_login,
+ u.display_name,
+ u.user_email,
+ um.meta_value as phone_number
+ FROM $members_table gm
+ JOIN $users_table u ON gm.user_id = u.ID
+ LEFT JOIN $usermeta_table um ON u.ID = um.user_id AND um.meta_key = 'twp_phone_number'
+ WHERE gm.group_id = %d
+ ORDER BY gm.priority ASC, u.display_name ASC
+ ", $group_id);
+
+ return $wpdb->get_results($query);
+ }
+
+ /**
+ * Get all members' phone numbers for a group
+ */
+ public static function get_group_phone_numbers($group_id) {
+ $members = self::get_group_members($group_id);
+ $numbers = array();
+
+ foreach ($members as $member) {
+ if ($member->phone_number && $member->is_active) {
+ $numbers[] = array(
+ 'user_id' => $member->user_id,
+ 'phone_number' => $member->phone_number,
+ 'display_name' => $member->display_name,
+ 'priority' => $member->priority
+ );
+ }
+ }
+
+ return $numbers;
+ }
+
+ /**
+ * Get groups for a user
+ */
+ public static function get_user_groups($user_id) {
+ global $wpdb;
+ $groups_table = $wpdb->prefix . 'twp_agent_groups';
+ $members_table = $wpdb->prefix . 'twp_group_members';
+
+ $query = $wpdb->prepare("
+ SELECT g.*
+ FROM $groups_table g
+ JOIN $members_table gm ON g.id = gm.group_id
+ WHERE gm.user_id = %d AND gm.is_active = 1
+ ORDER BY g.group_name ASC
+ ", $user_id);
+
+ return $wpdb->get_results($query);
+ }
+
+ /**
+ * Check if user is in group
+ */
+ public static function is_user_in_group($user_id, $group_id) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_group_members';
+
+ $count = $wpdb->get_var($wpdb->prepare(
+ "SELECT COUNT(*) FROM $table_name WHERE group_id = %d AND user_id = %d",
+ $group_id,
+ $user_id
+ ));
+
+ return $count > 0;
+ }
+
+ /**
+ * Update member status
+ */
+ public static function update_member_status($group_id, $user_id, $is_active) {
+ global $wpdb;
+ $table_name = $wpdb->prefix . 'twp_group_members';
+
+ return $wpdb->update(
+ $table_name,
+ array('is_active' => $is_active ? 1 : 0),
+ array(
+ 'group_id' => $group_id,
+ 'user_id' => $user_id
+ ),
+ array('%d'),
+ array('%d', '%d')
+ );
+ }
+}
\ No newline at end of file
diff --git a/includes/class-twp-agent-manager.php b/includes/class-twp-agent-manager.php
new file mode 100644
index 0000000..108d797
--- /dev/null
+++ b/includes/class-twp-agent-manager.php
@@ -0,0 +1,525 @@
+
+ Twilio Phone Settings
+
+ Phone number already in use by ' . esc_html($duplicate_user->display_name) . '
';
+ });
+ } else {
+ update_user_meta($user_id, 'twp_phone_number', $validation_result['formatted']);
+ }
+ } else {
+ add_action('admin_notices', function() use ($validation_result) {
+ echo 'Phone number error: ' . esc_html($validation_result['error']) . '
Returning you to the queue. ' . home_url('/wp-json/twilio-webhook/v1/queue-wait?queue_id=' . $queue_id) . ' Your callback has been requested. We will call you back shortly. Thank you! Your callback has been requested. We will call you back shortly. Thank you! Unable to process your callback request. Please try again. Please hold while we connect the customer. http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.wav Unable to process callback. Hanging up. You are being connected to an agent. ' . $conference_name . ' ' . $conference_name . ' Unable to connect your call. Please try again later. Unable to process outbound call. ';
+ $twiml .= 'No agents are currently available. Adding you to the queue. ';
+ $twiml .= '' . $queue_name . ' ';
+ $twiml .= ' ';
+
+ // Notify group members via SMS if no agents are available
+ $this->notify_group_members_sms($group_id, $caller_number, $queue_name);
+
+ } else if ($fallback_action === 'voicemail') {
+ // Go to voicemail
+ $twiml = '';
+ $twiml .= 'No one is available to take your call. Please leave a message after the beep. ';
+ $twiml .= ' ';
+
+ } else {
+ // Default message and callback option
+ $callback_twiml = TWP_Callback_Manager::create_callback_twiml(null, $caller_number);
+ return $this->send_twiml_response($callback_twiml);
+ }
+ } else {
+ // Unknown status, provide callback option
+ $callback_twiml = TWP_Callback_Manager::create_callback_twiml(null, $caller_number);
+ return $this->send_twiml_response($callback_twiml);
+ }
+
+ return $this->send_twiml_response($twiml);
+ }
+
+ /**
+ * Notify group members via SMS when no agents are available
+ */
+ private function notify_group_members_sms($group_id, $caller_number, $queue_name) {
+ $members = TWP_Agent_Groups::get_group_members($group_id);
+ $twilio = new TWP_Twilio_API();
+ $sms_number = get_option('twp_sms_notification_number');
+
+ if (empty($sms_number) || empty($members)) {
+ return;
+ }
+
+ $message = "Call waiting in queue '{$queue_name}' from {$caller_number}. Text '1' to this number to receive the next available call.";
+
+ foreach ($members as $member) {
+ $agent_phone = get_user_meta($member->user_id, 'twp_phone_number', true);
+
+ if (!empty($agent_phone)) {
+ // Send SMS notification
+ $twilio->send_sms($agent_phone, $message);
+
+ // Log the notification
+ error_log("TWP: SMS notification sent to agent {$member->user_id} at {$agent_phone}");
+ }
+ }
+ }
+
+ /**
+ * Handle agent ready SMS (when agent texts "1")
+ */
+ private function handle_agent_ready_sms($agent_phone) {
+ // Find user by phone number
+ $users = get_users(array(
+ 'meta_key' => 'twp_phone_number',
+ 'meta_value' => $agent_phone,
+ 'meta_compare' => '='
+ ));
+
+ if (empty($users)) {
+ // Send error message if agent not found
+ $twilio = new TWP_Twilio_API();
+ $twilio->send_sms($agent_phone, "Phone number not found in system. Please contact administrator.");
+ return;
+ }
+
+ $user = $users[0];
+ $user_id = $user->ID;
+
+ // Set agent status to available
+ TWP_Agent_Manager::set_agent_status($user_id, 'available');
+
+ // Check for waiting calls and assign one if available
+ $assigned_call = $this->try_assign_call_to_agent($user_id, $agent_phone);
+
+ if ($assigned_call) {
+ $twilio = new TWP_Twilio_API();
+ $twilio->send_sms($agent_phone, "Call assigned! You should receive the call shortly.");
+ } else {
+ // No waiting calls, just confirm availability
+ $twilio = new TWP_Twilio_API();
+ $twilio->send_sms($agent_phone, "Status updated to available. You'll receive the next waiting call.");
+ }
+ }
+
+ /**
+ * Handle agent connect webhook (when agent answers SMS-triggered call)
+ */
+ public function handle_agent_connect($request) {
+ $params = $request->get_params();
+ $queued_call_id = isset($params['queued_call_id']) ? intval($params['queued_call_id']) : 0;
+ $customer_number = isset($params['customer_number']) ? $params['customer_number'] : '';
+ $agent_call_sid = isset($params['CallSid']) ? $params['CallSid'] : '';
+
+ if (!$queued_call_id || !$customer_number) {
+ $twiml = 'Unable to connect call. ';
+ $twiml .= 'Connecting you to the customer now. ';
+ $twiml .= '' . $conference_name . ' ';
+
+ // Get the customer's call and redirect to conference
+ global $wpdb;
+ $calls_table = $wpdb->prefix . 'twp_queued_calls';
+
+ $queued_call = $wpdb->get_row($wpdb->prepare(
+ "SELECT * FROM $calls_table WHERE id = %d",
+ $queued_call_id
+ ));
+
+ if ($queued_call) {
+ // Connect customer to the same conference
+ $customer_twiml = '';
+ $customer_twiml .= 'An agent is now available. Connecting you now. ';
+ $customer_twiml .= '' . $conference_name . ' ';
+
+ $twilio = new TWP_Twilio_API();
+ $twilio->update_call($queued_call->call_sid, array('Twiml' => $customer_twiml));
+
+ // Update call status to connected
+ $wpdb->update(
+ $calls_table,
+ array('status' => 'connected'),
+ array('id' => $queued_call_id),
+ array('%s'),
+ array('%d')
+ );
+ }
+
+ return $this->send_twiml_response($twiml);
+ }
+
+ /**
+ * Try to assign a waiting call to the agent
+ */
+ private function try_assign_call_to_agent($user_id, $agent_phone) {
+ global $wpdb;
+ $calls_table = $wpdb->prefix . 'twp_queued_calls';
+
+ // Find the longest waiting call
+ $waiting_call = $wpdb->get_row("
+ SELECT * FROM $calls_table
+ WHERE status = 'waiting'
+ ORDER BY joined_at ASC
+ LIMIT 1
+ ");
+
+ if (!$waiting_call) {
+ return false;
+ }
+
+ // Make call to agent
+ $twilio = new TWP_Twilio_API();
+ $call_result = $twilio->make_call(
+ $agent_phone,
+ home_url('/wp-json/twilio-webhook/v1/agent-connect'),
+ array(
+ 'queued_call_id' => $waiting_call->id,
+ 'customer_number' => $waiting_call->from_number
+ )
+ );
+
+ if ($call_result['success']) {
+ // Update queued call status
+ $wpdb->update(
+ $calls_table,
+ array(
+ 'status' => 'connecting',
+ 'answered_at' => current_time('mysql')
+ ),
+ array('id' => $waiting_call->id),
+ array('%s', '%s'),
+ array('%d')
+ );
+
+ // Set agent to busy
+ TWP_Agent_Manager::set_agent_status($user_id, 'busy', $call_result['call_sid']);
+
+ return true;
+ }
+
+ return false;
+ }
+
+ /**
+ * Handle outbound agent with from number webhook
+ */
+ public function handle_outbound_agent_with_from($request) {
+ $params = $request->get_params();
+ $target_number = isset($params['target_number']) ? $params['target_number'] : '';
+ $from_number = isset($params['from_number']) ? $params['from_number'] : '';
+ $agent_call_sid = isset($params['CallSid']) ? $params['CallSid'] : '';
+
+ if ($target_number && $from_number) {
+ // Create TwiML to call the target number with the specified from number
+ $twiml = new \Twilio\TwiML\VoiceResponse();
+ $twiml->say('Connecting your outbound call...', ['voice' => 'alice']);
+
+ $dial = $twiml->dial([
+ 'callerId' => $from_number, // Use the specified from number as caller ID
+ 'timeout' => 30
+ ]);
+ $dial->number($target_number);
+
+ // If no answer, leave a message
+ $twiml->say('The number you called is not available. Please try again later.', ['voice' => 'alice']);
+
+ return $this->send_twiml_response($twiml->asXML());
+ } else {
+ $twiml = 'Unable to process outbound call.