diff --git a/assets/mobile/phone-template.php b/assets/mobile/phone-template.php
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+++ b/assets/mobile/phone-template.php
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+Phone - <?php echo esc_html(get_bloginfo('name')); ?>
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+ extension) : '—'; ?>
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+ Today:
+ Total:
+ Avg: s
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Ready
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Loading...
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00:00
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No calls yet this session.
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Loading your queues...
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Outbound Caller ID
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Appearance
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Call Reception Mode
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+ Current:
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Keep this page open to receive calls.
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+
Calls forwarded to: Not configured'; ?>
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Setup Required
+
Update your phone number webhook to:
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+
' + message + '
');
+ $('#twp-notices').append($el);
+ setTimeout(function() { $el.fadeOut(300, function() { $el.remove(); }); }, 4000);
+ }
+
+ function showError(message) {
+ $('#browser-phone-error').html('Error: ' + message + '
').show();
+ $('#phone-status').text('Error').css('color', 'var(--danger)');
+ }
+
+ // ============================================================
+ // Core phone state
+ // ============================================================
+ var device = null;
+ var currentCall = null;
+ var callTimer = null;
+ var callStartTime = null;
+ var tokenRefreshTimer = null;
+ var tokenExpiry = null;
+ var audioContext = null;
+ var ringtoneAudio = null;
+ var isPageVisible = true;
+ var deviceConnectionState = 'disconnected';
+ var serviceWorkerRegistration = null;
+ var currentCallDirection = null;
+ var callHistory = [];
+
+ // ============================================================
+ // AudioContext & Ringtone
+ // ============================================================
+ function initializeAudioContext() {
+ try {
+ if (!audioContext) {
+ var AC = window.AudioContext || window.webkitAudioContext;
+ audioContext = new AC();
+ }
+ if (audioContext.state === 'suspended') {
+ audioContext.resume().catch(function() {});
+ }
+ return true;
+ } catch (e) { return false; }
+ }
+
+ function setupRingtone() {
+ if (!ringtoneAudio) {
+ ringtoneAudio = new Audio();
+ ringtoneAudio.loop = true;
+ ringtoneAudio.volume = 0.7;
+ ringtoneAudio.src = twpRingtoneUrl;
+ ringtoneAudio.addEventListener('error', function() {}, { once: true });
+ ringtoneAudio.load();
+ }
+ }
+
+ function playRingtone() {
+ try {
+ initializeAudioContext();
+ if (ringtoneAudio) {
+ var p = ringtoneAudio.play();
+ if (p !== undefined) p.catch(function() { vibrateDevice([300,200,300,200,300]); });
+ }
+ vibrateDevice([300,200,300,200,300]);
+ } catch (e) {}
+ }
+
+ function stopRingtone() {
+ try { if (ringtoneAudio) { ringtoneAudio.pause(); ringtoneAudio.currentTime = 0; } } catch (e) {}
+ }
+
+ function vibrateDevice(pattern) {
+ if ('vibrate' in navigator) navigator.vibrate(pattern);
+ }
+
+ // ============================================================
+ // Service Worker & Notifications
+ // ============================================================
+ function registerServiceWorker() {
+ if ('serviceWorker' in navigator) {
+ navigator.serviceWorker.register(twpSwUrl).then(function(reg) {
+ serviceWorkerRegistration = reg;
+ if ('Notification' in window && Notification.permission === 'default') {
+ Notification.requestPermission();
+ }
+ }).catch(function() {});
+ }
+ }
+
+ function sendIncomingCallNotification(callerNumber) {
+ if ('Notification' in window && Notification.permission === 'granted') {
+ if (serviceWorkerRegistration && serviceWorkerRegistration.active) {
+ serviceWorkerRegistration.active.postMessage({
+ type: 'SHOW_NOTIFICATION',
+ title: 'Incoming Call',
+ body: 'Call from ' + (callerNumber || 'Unknown Number'),
+ icon: twpPhoneIconUrl,
+ tag: 'incoming-call',
+ requireInteraction: true
+ });
+ } else {
+ new Notification('Incoming Call', {
+ body: 'Call from ' + (callerNumber || 'Unknown Number'),
+ icon: twpPhoneIconUrl,
+ tag: 'incoming-call',
+ requireInteraction: true
+ });
+ }
+ }
+ }
+
+ // ============================================================
+ // Page Visibility
+ // ============================================================
+ function setupPageVisibility() {
+ document.addEventListener('visibilitychange', function() {
+ isPageVisible = !document.hidden;
+ if (isPageVisible && audioContext) initializeAudioContext();
+ });
+ }
+
+ // ============================================================
+ // Connection Status
+ // ============================================================
+ function updateConnectionStatus(state) {
+ deviceConnectionState = state;
+ var text = '', color = '';
+ switch (state) {
+ case 'connected': text = 'Connected'; color = 'var(--success)'; break;
+ case 'connecting': text = 'Connecting...'; color = 'var(--warning)'; break;
+ case 'disconnected': text = 'Disconnected'; color = 'var(--danger)'; break;
+ default: text = 'Unknown'; color = 'var(--text-secondary)';
+ }
+ $('#device-connection-status').text(text).css('color', color);
+ }
+
+ // ============================================================
+ // Twilio Device Setup
+ // ============================================================
+ function waitForTwilioSDK(cb) {
+ if (typeof Twilio !== 'undefined' && Twilio.Device) { cb(); }
+ else { setTimeout(function() { waitForTwilioSDK(cb); }, 100); }
+ }
+
+ function initializeBrowserPhone() {
+ $('#phone-status').text('Initializing...');
+ updateConnectionStatus('connecting');
+
+ setupRingtone();
+ registerServiceWorker();
+ setupPageVisibility();
+
+ $(document).one('click touchstart', function() { initializeAudioContext(); });
+
+ waitForTwilioSDK(function() {
+ twpPost({
+ action: 'twp_generate_capability_token',
+ nonce: twpNonce
+ }, function(response) {
+ if (response.success) {
+ $('#browser-phone-error').hide();
+ setupTwilioDevice(response.data.token);
+ tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
+ scheduleTokenRefresh();
+ } else {
+ var msg = response.data || 'Unknown error';
+ showError('Failed to initialize: ' + msg);
+ updateConnectionStatus('disconnected');
+ }
+ }, function() {
+ showError('Failed to connect to server');
+ updateConnectionStatus('disconnected');
+ });
+ });
+ }
+
+ async function requestMediaPermissions() {
+ try {
+ var stream = await navigator.mediaDevices.getUserMedia({ audio: true, video: false });
+ stream.getTracks().forEach(function(t) { t.stop(); });
+ return true;
+ } catch (error) {
+ var msg = 'Microphone access is required. ';
+ if (error.name === 'NotAllowedError') msg += 'Please allow microphone access.';
+ else if (error.name === 'NotFoundError') msg += 'No microphone found.';
+ else msg += 'Check browser settings.';
+ showError(msg);
+ return false;
+ }
+ }
+
+ async function setupTwilioDevice(token) {
+ try {
+ if (typeof Twilio === 'undefined' || !Twilio.Device) throw new Error('Twilio Voice SDK not loaded');
+
+ updateConnectionStatus('connecting');
+
+ var hasPerms = await requestMediaPermissions();
+ if (!hasPerms) { updateConnectionStatus('disconnected'); return; }
+
+ if (device) { await device.destroy(); }
+
+ var isAndroid = /Android/i.test(navigator.userAgent);
+ var audioConstraints = {
+ echoCancellation: true,
+ noiseSuppression: true,
+ autoGainControl: true
+ };
+ if (isAndroid) {
+ audioConstraints.googEchoCancellation = true;
+ audioConstraints.googNoiseSuppression = true;
+ audioConstraints.googAutoGainControl = true;
+ audioConstraints.googHighpassFilter = true;
+ }
+
+ device = new Twilio.Device(token, {
+ logLevel: 1,
+ codecPreferences: ['opus', 'pcmu'],
+ edge: twpTwilioEdge,
+ enableIceRestart: true,
+ audioConstraints: audioConstraints,
+ maxCallSignalingTimeoutMs: 30000,
+ closeProtection: true
+ });
+
+ device.on('registered', function() {
+ $('#phone-status').text('Ready').css('color', 'var(--success)');
+ $('#call-btn').prop('disabled', false);
+ updateConnectionStatus('connected');
+ });
+
+ device.on('unregistered', function() { updateConnectionStatus('disconnected'); });
+
+ device.on('error', function(error) {
+ updateConnectionStatus('disconnected');
+ var msg = error.message || error.toString();
+ if (msg.includes('valid callerId')) {
+ msg = 'Select a verified Twilio phone number as Caller ID.';
+ } else if (msg.includes('token') || msg.includes('Token')) {
+ msg = 'Token error: ' + msg;
+ setTimeout(initializeBrowserPhone, 5000);
+ } else if (msg.includes('31005') || msg.includes('Connection error')) {
+ msg = 'Connection error. Check internet connection.';
+ setTimeout(function() { if (device) device.register(); }, 3000);
+ }
+ showError(msg);
+ });
+
+ device.on('incoming', function(call) {
+ currentCall = call;
+ currentCallDirection = 'inbound';
+ var caller = call.parameters.From || 'Unknown';
+ $('#phone-status').text('Incoming Call').css('color', 'var(--warning)');
+ $('#phone-number-display').text(caller);
+ $('#call-btn').hide();
+ $('#answer-btn').show();
+
+ playRingtone();
+ if (!isPageVisible) sendIncomingCallNotification(caller);
+ setupCallHandlers(call);
+
+ // Switch to phone tab on incoming call
+ switchTab('phone');
+
+ if ($('#auto-answer').is(':checked')) call.accept();
+ });
+
+ device.on('tokenWillExpire', function() { refreshToken(); });
+
+ await device.register();
+ } catch (error) {
+ showError('Failed to setup device: ' + error.message);
+ }
+ }
+
+ // ============================================================
+ // Call Handlers
+ // ============================================================
+ function setupCallHandlers(call) {
+ call.on('accept', function() {
+ stopRingtone();
+ $('#phone-status').text('Connected').css('color', 'var(--accent)');
+ $('#call-btn').hide();
+ $('#answer-btn').hide();
+ $('#hangup-btn').show();
+ $('#admin-call-controls-panel').show();
+ startCallTimer();
+ });
+
+ call.on('disconnect', function() {
+ stopRingtone();
+ // Capture call info for history before clearing
+ var disconnectedNumber = $('#phone-number-display').text() || $('#phone-number-input').val();
+ var callDuration = $('#call-timer').text();
+ if (disconnectedNumber && callStartTime) {
+ addToCallHistory(disconnectedNumber, currentCallDirection || 'outbound', callDuration);
+ }
+ currentCall = null;
+ currentCallDirection = null;
+ $('#phone-status').text('Ready').css('color', 'var(--success)');
+ $('#hangup-btn').hide();
+ $('#answer-btn').hide();
+ $('#call-btn').show();
+ $('#admin-call-controls-panel').hide();
+ $('#call-timer').hide();
+ stopCallTimer();
+ $('#phone-number-input').val('');
+ $('#phone-number-display').text('');
+ $('#admin-hold-btn').html('⏸ Hold').removeClass('btn-active');
+ $('#admin-record-btn').html('⏺ Record').removeClass('btn-active');
+ adminIsOnHold = false;
+ adminIsRecording = false;
+ adminRecordingSid = null;
+ });
+
+ call.on('reject', function() {
+ stopRingtone();
+ currentCall = null;
+ $('#phone-status').text('Ready').css('color', 'var(--success)');
+ $('#answer-btn').hide();
+ $('#call-btn').show();
+ });
+
+ call.on('cancel', function() {
+ stopRingtone();
+ currentCall = null;
+ $('#phone-status').text('Missed Call').css('color', 'var(--warning)');
+ $('#answer-btn').hide();
+ $('#call-btn').show();
+ setTimeout(function() { $('#phone-status').text('Ready').css('color', 'var(--success)'); }, 3000);
+ });
+
+ call.on('error', function(error) {
+ stopRingtone();
+ var msg = error.message || error.toString();
+ if (error.code === 31005) msg = 'Connection failed. Check network.';
+ else if (error.code === 31201 || error.code === 31204) msg = 'Call setup failed. Try again.';
+ else if (error.code === 31208) msg = 'Media failed. Check microphone.';
+ showError('Call error: ' + msg);
+ });
+ }
+
+ // ============================================================
+ // Token Refresh
+ // ============================================================
+ function refreshToken() {
+ if (currentCall) { setTimeout(refreshToken, 60000); return; }
+
+ twpPost({
+ action: 'twp_generate_capability_token',
+ nonce: twpNonce
+ }, function(response) {
+ if (response.success && device) {
+ device.updateToken(response.data.token);
+ tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
+ scheduleTokenRefresh();
+ } else {
+ showError('Failed to refresh connection. Please reload.');
+ }
+ }, function() {
+ setTimeout(refreshToken, 30000);
+ });
+ }
+
+ function scheduleTokenRefresh() {
+ if (tokenRefreshTimer) clearTimeout(tokenRefreshTimer);
+ if (!tokenExpiry) return;
+ var ms = tokenExpiry - Date.now() - 5 * 60 * 1000;
+ if (ms <= 0) refreshToken();
+ else tokenRefreshTimer = setTimeout(refreshToken, ms);
+ }
+
+ // ============================================================
+ // Timer
+ // ============================================================
+ function startCallTimer() {
+ callStartTime = new Date();
+ $('#call-timer').show();
+ callTimer = setInterval(function() {
+ var s = Math.floor((new Date() - callStartTime) / 1000);
+ var m = Math.floor(s / 60);
+ s = s % 60;
+ $('#call-timer').text((m < 10 ? '0' : '') + m + ':' + (s < 10 ? '0' : '') + s);
+ }, 1000);
+ }
+
+ function stopCallTimer() {
+ if (callTimer) { clearInterval(callTimer); callTimer = null; }
+ $('#call-timer').text('00:00');
+ }
+
+ // ============================================================
+ // Caller ID loading
+ // ============================================================
+ twpPost({
+ action: 'twp_get_phone_numbers',
+ nonce: twpNonce
+ }, function(response) {
+ if (response.success) {
+ var opts = '';
+ response.data.forEach(function(n) { opts += ''; });
+ $('#caller-id-select').html(opts);
+ // Restore saved caller ID from localStorage
+ var savedCallerId = localStorage.getItem('twp_caller_id');
+ if (savedCallerId) {
+ $('#caller-id-select').val(savedCallerId);
+ }
+ } else {
+ $('#caller-id-select').html('');
+ }
+ }, function() {
+ $('#caller-id-select').html('');
+ });
+
+ // Persist caller ID selection to localStorage
+ $('#caller-id-select').on('change', function() {
+ localStorage.setItem('twp_caller_id', $(this).val());
+ });
+
+ // ============================================================
+ // Dialpad
+ // ============================================================
+ $('.dialpad-btn').on('click touchend', function(e) {
+ e.preventDefault();
+ var digit = $(this).data('digit');
+ $('#phone-number-input').val($('#phone-number-input').val() + digit);
+ initializeAudioContext();
+
+ // Send DTMF during active call
+ if (currentCall) {
+ currentCall.sendDigits(String(digit));
+ }
+ });
+
+ // ============================================================
+ // Call / Hangup / Answer
+ // ============================================================
+ $('#call-btn').on('click', async function() {
+ var num = $('#phone-number-input').val().trim();
+ var cid = $('#caller-id-select').val();
+ if (!num) { showNotice('Enter a phone number', 'error'); return; }
+ if (!cid) { showNotice('Select a caller ID', 'error'); return; }
+ if (!device) { showNotice('Phone not initialized. Reload page.', 'error'); return; }
+
+ num = num.replace(/\D/g, '');
+ if (num.length === 10) num = '+1' + num;
+ else if (num.length === 11 && num.charAt(0) === '1') num = '+' + num;
+ else if (!num.startsWith('+')) num = '+' + num;
+
+ $('#phone-number-display').text(num);
+ $('#phone-status').text('Calling...').css('color', 'var(--warning)');
+ currentCallDirection = 'outbound';
+
+ try {
+ currentCall = await device.connect({ params: { To: num, From: cid } });
+ setupCallHandlers(currentCall);
+ } catch (err) {
+ showError('Failed to call: ' + err.message);
+ $('#phone-status').text('Ready').css('color', 'var(--success)');
+ }
+ });
+
+ $('#hangup-btn').on('click', function() { if (currentCall) currentCall.disconnect(); });
+
+ $('#answer-btn').on('click', function() {
+ if (!currentCall) { showError('No incoming call'); return; }
+ if (deviceConnectionState !== 'connected') {
+ showError('Phone not connected. Reconnecting...');
+ if (device) device.register().then(function() { if (currentCall) currentCall.accept(); }).catch(function() { showError('Reconnect failed. Reload page.'); });
+ return;
+ }
+ initializeAudioContext();
+ try { currentCall.accept(); } catch (e) { showError('Failed to answer: ' + e.message); }
+ });
+
+ // ============================================================
+ // Call Controls: Hold / Transfer / Requeue / Record
+ // ============================================================
+ var adminIsOnHold = false;
+ var adminIsRecording = false;
+ var adminRecordingSid = null;
+
+ function getCallSid() {
+ if (!currentCall) return null;
+ return currentCall.parameters.CallSid ||
+ (currentCall.customParameters && currentCall.customParameters.CallSid) ||
+ currentCall.outgoingConnectionId ||
+ currentCall.sid;
+ }
+
+ $('#admin-hold-btn').on('click', function() {
+ var sid = getCallSid();
+ if (!sid) return;
+ var $btn = $(this);
+ twpPost({
+ action: 'twp_toggle_hold',
+ call_sid: sid,
+ hold: !adminIsOnHold,
+ nonce: twpNonce
+ }, function(r) {
+ if (r.success) {
+ adminIsOnHold = !adminIsOnHold;
+ $btn.html(adminIsOnHold ? '▶ Unhold' : '⏸ Hold').toggleClass('btn-active', adminIsOnHold);
+ showNotice(adminIsOnHold ? 'Call on hold' : 'Call resumed', 'info');
+ } else { showNotice('Hold failed: ' + (r.data || ''), 'error'); }
+ });
+ });
+
+ $('#admin-transfer-btn').on('click', function() {
+ if (!currentCall) return;
+ twpPost({
+ action: 'twp_get_transfer_targets',
+ nonce: twpNonce
+ }, function(r) {
+ if (r.success && r.data && (r.data.users || r.data.queues)) {
+ showEnhancedTransferDialog(r.data);
+ } else {
+ twpPost({ action: 'twp_get_online_agents', nonce: twpNonce }, function(lr) {
+ if (lr.success && lr.data.length > 0) showAgentTransferDialog(lr.data);
+ else showManualTransferDialog();
+ }, function() { showManualTransferDialog(); });
+ }
+ }, function() { showManualTransferDialog(); });
+ });
+
+ $('#admin-requeue-btn').on('click', function() {
+ if (!currentCall) return;
+ twpPost({ action: 'twp_get_all_queues', nonce: twpNonce }, function(r) {
+ if (r.success && r.data.length > 0) showRequeueDialog(r.data);
+ else showNotice('No queues available', 'error');
+ }, function() { showNotice('Failed to load queues', 'error'); });
+ });
+
+ $('#admin-record-btn').on('click', function() {
+ if (!currentCall) return;
+ if (adminIsRecording) stopRecording();
+ else startRecording();
+ });
+
+ function startRecording() {
+ var sid = getCallSid();
+ if (!sid) { showNotice('Cannot determine call SID', 'error'); return; }
+ twpPost({ action: 'twp_start_recording', call_sid: sid, nonce: twpNonce }, function(r) {
+ if (r.success) {
+ adminIsRecording = true;
+ adminRecordingSid = r.data.recording_sid;
+ $('#admin-record-btn').html('⏹ Stop Rec').addClass('btn-active');
+ showNotice('Recording started', 'success');
+ } else { showNotice('Recording failed: ' + (r.data || ''), 'error'); }
+ });
+ }
+
+ function stopRecording() {
+ if (!adminRecordingSid) return;
+ var sid = getCallSid() || '';
+ twpPost({ action: 'twp_stop_recording', call_sid: sid, recording_sid: adminRecordingSid, nonce: twpNonce }, function(r) {
+ if (r.success) {
+ adminIsRecording = false;
+ adminRecordingSid = null;
+ $('#admin-record-btn').html('⏺ Record').removeClass('btn-active');
+ showNotice('Recording stopped', 'info');
+ } else { showNotice('Stop recording failed: ' + (r.data || ''), 'error'); }
+ });
+ }
+
+ // ============================================================
+ // Transfer Dialogs
+ // ============================================================
+ function closeDialog() { $('.twp-overlay, .twp-dialog').remove(); }
+
+ function showEnhancedTransferDialog(data) {
+ var html = 'Transfer Call
';
+
+ if (data.users && data.users.length > 0) {
+ html += '
Agents
';
+ data.users.forEach(function(u) {
+ var status = u.is_logged_in ? '🟢 Online' : '🔴 Offline';
+ html += '
';
+ html += '
' + u.display_name + '
Ext: ' + u.extension + '
';
+ html += '
' + status + '
';
+ });
+ }
+ if (data.queues && data.queues.length > 0) {
+ html += '
Queues
';
+ data.queues.forEach(function(q) {
+ html += '
';
+ html += '
' + q.queue_name + '
';
+ html += '
' + q.waiting_calls + ' waiting
';
+ });
+ }
+
+ html += '
Manual
';
+ html += '
';
+ html += '
';
+ html += '';
+ html += '';
+ html += '
Transfer to Agent
';
+ agents.forEach(function(a) {
+ var st = a.is_available ? '🟢' : '🔴';
+ html += '
';
+ html += '
' + a.name + '' + st + '
';
+ });
+ html += '
Or enter number:
';
+ html += '
';
+ html += '
';
+ html += '';
+ html += '';
+ html += '
Transfer Call
';
+ html += '
Enter phone number:
';
+ html += '
';
+ html += '
';
+ html += '';
+ html += '';
+ html += '
Requeue Call
';
+ html += '
Select a queue:
';
+ queues.forEach(function(q) {
+ html += '
' + q.queue_name + '
';
+ });
+ html += '
';
+ html += '';
+ html += '';
+ html += '
No calls yet this session.
');
+ return;
+ }
+ var h = '';
+ callHistory.forEach(function(entry, idx) {
+ var icon = entry.direction === 'inbound' ? '📥' : '📤';
+ var dirLabel = entry.direction === 'inbound' ? 'Inbound' : 'Outbound';
+ var timeStr = entry.time.toLocaleTimeString([], { hour: '2-digit', minute: '2-digit' });
+ h += '';
+ h += '
' + icon + '
';
+ h += '
';
+ h += '
' + entry.number + '
';
+ h += '
' + dirLabel + '' + timeStr + '' + entry.duration + '
';
+ h += '
';
+ h += '
';
+ h += '
Failed to load queues
'); }
+ }, function() { $('#admin-queue-list').html('Failed to load queues
'); });
+ }
+
+ function displayAdminQueues() {
+ var $list = $('#admin-queue-list');
+ if (adminUserQueues.length === 0) { $list.html('No queues assigned.
'); return; }
+
+ var h = '';
+ adminUserQueues.forEach(function(q) {
+ var hasW = parseInt(q.current_waiting) > 0;
+ var wc = q.current_waiting || 0;
+ var qt = q.queue_type || 'general';
+ var icon = qt === 'personal' ? '👤' : qt === 'hold' ? '⏸' : '📋';
+ var desc = qt === 'personal' ? (q.extension ? ' (Ext: ' + q.extension + ')' : '') : qt === 'hold' ? ' (Hold)' : ' (Team)';
+
+ h += '';
+ h += '
' + icon + ' ' + q.queue_name + desc + '
';
+ h += '
' + wc + ' waiting';
+ h += 'Max: ' + q.max_size + '
';
+ h += '
';
+ h += '
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- extension) : '—'; ?>
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- Today:
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Ready
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Loading...
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00:00
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Loading your queues...
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Outbound Caller ID
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Call Reception Mode
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- Current:
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Keep this page open to receive calls.
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Calls forwarded to: Not configured'; ?>
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Setup Required
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Update your phone number webhook to:
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