diff --git a/assets/css/browser-phone-frontend.css b/assets/css/browser-phone-frontend.css
index 4b81462..01e6a91 100644
--- a/assets/css/browser-phone-frontend.css
+++ b/assets/css/browser-phone-frontend.css
@@ -261,6 +261,23 @@
     transform: translateY(-1px);
 }
 
+.twp-btn-info {
+    background: #17a2b8;
+    color: white;
+    border: none;
+    padding: 10px 20px;
+    border-radius: 6px;
+    cursor: pointer;
+    font-size: 14px;
+    font-weight: 500;
+    transition: all 0.2s ease;
+}
+
+.twp-btn-info:hover {
+    background: #138496;
+    transform: translateY(-1px);
+}
+
 /* Call Info */
 .twp-call-info {
     background: #fff;
diff --git a/assets/js/browser-phone-frontend.js b/assets/js/browser-phone-frontend.js
index 1d7ef6a..d6ab8e3 100644
--- a/assets/js/browser-phone-frontend.js
+++ b/assets/js/browser-phone-frontend.js
@@ -20,6 +20,9 @@
     let alertSound = null;
     let alertInterval = null;
     let alertEnabled = false;
+    let notificationPermission = 'default';
+    let backgroundAlertInterval = null;
+    let isPageVisible = true;
     
     // Initialize when document is ready
     $(document).ready(function() {
@@ -33,6 +36,8 @@
         loadPhoneNumbers();
         loadUserQueues();
         initVoicemailSection();
+        initializeNotifications();
+        initializePageVisibility();
     });
     
     /**
@@ -525,6 +530,20 @@
             if (currentWaiting > previousWaiting) {
                 console.log('New call detected in queue:', queue.queue_name);
                 newCallDetected = true;
+                
+                // Show browser notification for new call
+                if (notificationPermission === 'granted') {
+                    showBrowserNotification('📞 New Call in Queue!', {
+                        body: `${queue.queue_name}: ${currentWaiting} call${currentWaiting > 1 ? 's' : ''} waiting`,
+                        icon: '📞',
+                        vibrate: [300, 200, 300],
+                        requireInteraction: true,
+                        tag: `queue-${queue.id}`,
+                        data: {
+                            queueId: queue.id
+                        }
+                    });
+                }
             }
             
             lastQueueUpdate[queueId] = currentWaiting;
@@ -980,6 +999,9 @@
         if (alertInterval) {
             clearInterval(alertInterval);
         }
+        if (backgroundAlertInterval) {
+            clearInterval(backgroundAlertInterval);
+        }
         if (twilioDevice) {
             twilioDevice.destroy();
         }
@@ -1140,6 +1162,217 @@
         });
     }
     
+    /**
+     * Initialize browser notifications
+     */
+    function initializeNotifications() {
+        // Register service worker for background notifications
+        if ('serviceWorker' in navigator) {
+            navigator.serviceWorker.register('/wp-content/plugins/twilio-wp-plugin/assets/js/twp-service-worker.js')
+                .then(function(registration) {
+                    console.log('Service Worker registered:', registration);
+                })
+                .catch(function(error) {
+                    console.log('Service Worker registration failed:', error);
+                });
+        }
+        
+        // Check if browser supports notifications
+        if (!('Notification' in window)) {
+            console.log('This browser does not support notifications');
+            return;
+        }
+        
+        // Check current permission status
+        notificationPermission = Notification.permission;
+        
+        // Request permission if not already granted or denied
+        if (notificationPermission === 'default') {
+            // Add a button to request permission
+            if ($('#twp-queue-global-actions').length > 0) {
+                const $notificationBtn = $('<button>')
+                    .attr('id', 'twp-enable-notifications')
+                    .addClass('twp-btn twp-btn-info')
+                    .html('🔔 Enable Notifications')
+                    .on('click', requestNotificationPermission);
+                
+                $('#twp-queue-global-actions .global-queue-actions').append($notificationBtn);
+            }
+        } else if (notificationPermission === 'granted') {
+            console.log('Notifications are enabled');
+        }
+    }
+    
+    /**
+     * Request notification permission from user
+     */
+    function requestNotificationPermission() {
+        Notification.requestPermission().then(function(permission) {
+            notificationPermission = permission;
+            
+            if (permission === 'granted') {
+                showMessage('Notifications enabled! You will be alerted even when the browser is in the background.', 'success');
+                $('#twp-enable-notifications').hide();
+                
+                // Show test notification
+                showBrowserNotification('Notifications Enabled', {
+                    body: 'You will now receive alerts for incoming calls',
+                    icon: '📞',
+                    tag: 'test-notification'
+                });
+            } else if (permission === 'denied') {
+                showMessage('Notifications blocked. Please enable them in your browser settings.', 'error');
+                $('#twp-enable-notifications').text('❌ Notifications Blocked');
+            }
+        });
+    }
+    
+    /**
+     * Show browser notification
+     */
+    function showBrowserNotification(title, options = {}) {
+        if (notificationPermission !== 'granted') {
+            return;
+        }
+        
+        const defaultOptions = {
+            body: '',
+            icon: '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-icon.png',
+            badge: '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-badge.png',
+            vibrate: [200, 100, 200],
+            requireInteraction: true, // Keep notification visible until clicked
+            tag: 'twp-call-notification',
+            data: options.data || {}
+        };
+        
+        const notificationOptions = Object.assign(defaultOptions, options);
+        
+        try {
+            const notification = new Notification(title, notificationOptions);
+            
+            // Handle notification click
+            notification.onclick = function(event) {
+                event.preventDefault();
+                window.focus();
+                notification.close();
+                
+                // If there's queue data, select that queue
+                if (event.target.data && event.target.data.queueId) {
+                    selectQueue(event.target.data.queueId);
+                }
+            };
+            
+            // Auto-close after 30 seconds if not required interaction
+            if (!notificationOptions.requireInteraction) {
+                setTimeout(function() {
+                    notification.close();
+                }, 30000);
+            }
+            
+            return notification;
+        } catch (error) {
+            console.error('Failed to show notification:', error);
+            // Fallback to service worker notification if available
+            if ('serviceWorker' in navigator && navigator.serviceWorker.controller) {
+                navigator.serviceWorker.ready.then(function(registration) {
+                    registration.showNotification(title, notificationOptions);
+                });
+            }
+        }
+    }
+    
+    /**
+     * Initialize page visibility handling
+     */
+    function initializePageVisibility() {
+        // Set up visibility change detection
+        let hidden, visibilityChange;
+        
+        if (typeof document.hidden !== 'undefined') {
+            hidden = 'hidden';
+            visibilityChange = 'visibilitychange';
+        } else if (typeof document.msHidden !== 'undefined') {
+            hidden = 'msHidden';
+            visibilityChange = 'msvisibilitychange';
+        } else if (typeof document.webkitHidden !== 'undefined') {
+            hidden = 'webkitHidden';
+            visibilityChange = 'webkitvisibilitychange';
+        }
+        
+        // Handle visibility change
+        document.addEventListener(visibilityChange, function() {
+            isPageVisible = !document[hidden];
+            
+            if (isPageVisible) {
+                console.log('Page is now visible');
+                // Resume normal operations
+                if (backgroundAlertInterval) {
+                    clearInterval(backgroundAlertInterval);
+                    backgroundAlertInterval = null;
+                }
+            } else {
+                console.log('Page is now hidden/background');
+                // Start more aggressive notifications for background
+                if (alertEnabled && userQueues.some(q => parseInt(q.current_waiting) > 0)) {
+                    startBackgroundAlerts();
+                }
+            }
+        }, false);
+        
+        // Also handle window focus/blur for better mobile support
+        $(window).on('focus', function() {
+            isPageVisible = true;
+            if (backgroundAlertInterval) {
+                clearInterval(backgroundAlertInterval);
+                backgroundAlertInterval = null;
+            }
+        });
+        
+        $(window).on('blur', function() {
+            isPageVisible = false;
+        });
+    }
+    
+    /**
+     * Start background alerts with notifications
+     */
+    function startBackgroundAlerts() {
+        if (backgroundAlertInterval) return;
+        
+        // Check and notify every 10 seconds when in background
+        backgroundAlertInterval = setInterval(function() {
+            const waitingQueues = userQueues.filter(q => parseInt(q.current_waiting) > 0);
+            
+            if (waitingQueues.length > 0 && !currentCall) {
+                // Count total waiting calls
+                const totalWaiting = waitingQueues.reduce((sum, q) => sum + parseInt(q.current_waiting), 0);
+                
+                // Show browser notification
+                showBrowserNotification(`${totalWaiting} Call${totalWaiting > 1 ? 's' : ''} Waiting!`, {
+                    body: waitingQueues.map(q => `${q.queue_name}: ${q.current_waiting} waiting`).join('\n'),
+                    icon: '📞',
+                    vibrate: [300, 200, 300, 200, 300],
+                    requireInteraction: true,
+                    tag: 'queue-alert',
+                    data: {
+                        queueId: waitingQueues[0].id
+                    }
+                });
+                
+                // Also try to play sound if possible
+                try {
+                    playAlertSound();
+                } catch (e) {
+                    // Sound might be blocked in background
+                }
+            } else if (waitingQueues.length === 0) {
+                // No more calls, stop background alerts
+                clearInterval(backgroundAlertInterval);
+                backgroundAlertInterval = null;
+            }
+        }, 10000); // Every 10 seconds in background
+    }
+    
     // Load alert preference on init
     loadAlertPreference();
     
diff --git a/assets/js/twp-service-worker.js b/assets/js/twp-service-worker.js
new file mode 100644
index 0000000..4daa4c6
--- /dev/null
+++ b/assets/js/twp-service-worker.js
@@ -0,0 +1,78 @@
+/**
+ * Twilio WP Plugin Service Worker
+ * Handles background notifications for incoming calls
+ */
+
+self.addEventListener('install', function(event) {
+    console.log('TWP Service Worker: Installing...');
+    self.skipWaiting();
+});
+
+self.addEventListener('activate', function(event) {
+    console.log('TWP Service Worker: Activated');
+    event.waitUntil(clients.claim());
+});
+
+// Handle notification clicks
+self.addEventListener('notificationclick', function(event) {
+    console.log('TWP Service Worker: Notification clicked');
+    event.notification.close();
+    
+    // Focus the window if it's already open, otherwise open a new one
+    event.waitUntil(
+        clients.matchAll({
+            type: 'window',
+            includeUncontrolled: true
+        }).then(function(clientList) {
+            // Check if there's already a window/tab open
+            for (let i = 0; i < clientList.length; i++) {
+                const client = clientList[i];
+                if (client.url.includes('/browser-phone') && 'focus' in client) {
+                    return client.focus();
+                }
+            }
+            // If not, open a new window
+            if (clients.openWindow) {
+                return clients.openWindow('/browser-phone');
+            }
+        })
+    );
+});
+
+// Handle push events (for future use with push notifications)
+self.addEventListener('push', function(event) {
+    console.log('TWP Service Worker: Push event received');
+    
+    let data = {};
+    if (event.data) {
+        try {
+            data = event.data.json();
+        } catch (e) {
+            data = {
+                title: 'New Call Alert',
+                body: event.data.text()
+            };
+        }
+    }
+    
+    const options = {
+        body: data.body || 'You have a new call waiting',
+        icon: data.icon || '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-icon.png',
+        badge: '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-badge.png',
+        vibrate: [300, 200, 300],
+        tag: data.tag || 'twp-notification',
+        requireInteraction: true,
+        data: data.data || {}
+    };
+    
+    event.waitUntil(
+        self.registration.showNotification(data.title || 'Incoming Call', options)
+    );
+});
+
+// Handle messages from the main script
+self.addEventListener('message', function(event) {
+    if (event.data && event.data.type === 'SHOW_NOTIFICATION') {
+        self.registration.showNotification(event.data.title, event.data.options);
+    }
+});
\ No newline at end of file
diff --git a/includes/class-twp-call-queue.php b/includes/class-twp-call-queue.php
index 0ea9e44..a910f80 100644
--- a/includes/class-twp-call-queue.php
+++ b/includes/class-twp-call-queue.php
@@ -562,6 +562,8 @@ class TWP_Call_Queue {
     private static function notify_agents_for_queue($queue_id, $caller_number) {
         global $wpdb;
         
+        error_log("TWP: notify_agents_for_queue called for queue {$queue_id}, caller {$caller_number}");
+        
         // Get queue information including assigned agent group and phone number
         $queue_table = $wpdb->prefix . 'twp_call_queues';
         $queue = $wpdb->get_row($wpdb->prepare(
@@ -569,13 +571,21 @@ class TWP_Call_Queue {
             $queue_id
         ));
         
-        if (!$queue || !$queue->agent_group_id) {
+        if (!$queue) {
+            error_log("TWP: Queue {$queue_id} not found in database");
+            return;
+        }
+        
+        if (!$queue->agent_group_id) {
             error_log("TWP: No agent group assigned to queue {$queue_id}, skipping SMS notifications");
             return;
         }
         
+        error_log("TWP: Found queue '{$queue->queue_name}' with agent group {$queue->agent_group_id}");
+        
         // Send Discord/Slack notification for incoming call
         require_once dirname(__FILE__) . '/class-twp-notifications.php';
+        error_log("TWP: Triggering Discord/Slack notification for incoming call");
         TWP_Notifications::send_call_notification('incoming_call', array(
             'type' => 'incoming_call',
             'caller' => $caller_number,
diff --git a/includes/class-twp-notifications.php b/includes/class-twp-notifications.php
index 4218dfa..3bd9d6d 100644
--- a/includes/class-twp-notifications.php
+++ b/includes/class-twp-notifications.php
@@ -9,23 +9,34 @@ class TWP_Notifications {
      * Send notification to Discord and/or Slack
      */
     public static function send_call_notification($type, $data) {
+        // Log notification attempt
+        error_log("TWP: Attempting to send {$type} notification with data: " . json_encode($data));
+        
         // Check if notifications are enabled for this type
         if (!self::is_notification_enabled($type)) {
+            error_log("TWP: {$type} notifications are disabled");
             return;
         }
 
         $message = self::format_message($type, $data);
+        error_log("TWP: Formatted message: " . $message);
         
         // Send to Discord if configured
         $discord_url = get_option('twp_discord_webhook_url');
         if (!empty($discord_url)) {
-            self::send_discord_notification($discord_url, $message, $data);
+            error_log("TWP: Sending Discord notification to: " . substr($discord_url, 0, 50) . "...");
+            self::send_discord_notification($discord_url, $data, $message);
+        } else {
+            error_log("TWP: Discord webhook URL not configured");
         }
         
         // Send to Slack if configured
         $slack_url = get_option('twp_slack_webhook_url');
         if (!empty($slack_url)) {
-            self::send_slack_notification($slack_url, $message, $data);
+            error_log("TWP: Sending Slack notification to: " . substr($slack_url, 0, 50) . "...");
+            self::send_slack_notification($slack_url, $data, $message);
+        } else {
+            error_log("TWP: Slack webhook URL not configured");
         }
     }