wp-plugins/twilio-wp-plugin
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Add comprehensive call control features and web phone transfer capabilities

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## New Call Control Features
- Call hold/unhold with music playback
- Call transfer with agent selection dialog
- Call requeue to different queues
- Call recording with start/stop controls
- Real-time recording status tracking

## Enhanced Transfer System
- Transfer to agents with cell phones (direct)
- Transfer to web phone agents via personal queues
- Automatic queue creation for each user
- Real-time agent availability status
- Visual agent selection with status indicators (📱 phone, 💻 web)

## Call Recordings Management
- New database table for call recordings
- Recordings tab in voicemail interface
- Play/download recordings functionality
- Admin-only delete capability
- Integration with Twilio recording webhooks

## Agent Queue System
- Personal queues (agent_[user_id]) for web phone transfers
- Automatic polling for incoming transfers
- Transfer notifications with browser alerts
- Agent status tracking (available/busy/offline)

## Technical Enhancements
- 8 new AJAX endpoints for call controls
- Recording status webhooks
- Enhanced transfer dialogs with agent selection
- Improved error handling and user feedback
- Mobile-responsive call control interface

🤖 Generated with [Claude Code](https://claude.ai/code)

Co-Authored-By: Claude <noreply@anthropic.com>
This commit is contained in:
jknapp
2025-08-30 11:52:50 -07:00
parent 7398f97f24
commit dc3c12e006
8 changed files with 1721 additions and 33 deletions
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13
includes/class-twp-core.php
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@@ -201,6 +201,19 @@ class TWP_Core {
$this->loader->add_action('wp_ajax_twp_get_conversation', $plugin_admin, 'ajax_get_conversation');
$this->loader->add_action('wp_ajax_twp_send_sms_reply', $plugin_admin, 'ajax_send_sms_reply');
// Call control actions
$this->loader->add_action('wp_ajax_twp_toggle_hold', $plugin_admin, 'ajax_toggle_hold');
$this->loader->add_action('wp_ajax_twp_transfer_call', $plugin_admin, 'ajax_transfer_call');
$this->loader->add_action('wp_ajax_twp_requeue_call', $plugin_admin, 'ajax_requeue_call');
$this->loader->add_action('wp_ajax_twp_start_recording', $plugin_admin, 'ajax_start_recording');
$this->loader->add_action('wp_ajax_twp_stop_recording', $plugin_admin, 'ajax_stop_recording');
$this->loader->add_action('wp_ajax_twp_get_call_recordings', $plugin_admin, 'ajax_get_call_recordings');
$this->loader->add_action('wp_ajax_twp_delete_recording', $plugin_admin, 'ajax_delete_recording');
$this->loader->add_action('wp_ajax_twp_get_online_agents', $plugin_admin, 'ajax_get_online_agents');
$this->loader->add_action('wp_ajax_twp_transfer_to_agent_queue', $plugin_admin, 'ajax_transfer_to_agent_queue');
$this->loader->add_action('wp_ajax_twp_check_personal_queue', $plugin_admin, 'ajax_check_personal_queue');
$this->loader->add_action('wp_ajax_twp_accept_transfer_call', $plugin_admin, 'ajax_accept_transfer_call');
// Frontend browser phone AJAX handlers are already covered by the admin handlers above
// since they check permissions internally
}