diff --git a/admin/class-twp-admin.php b/admin/class-twp-admin.php
index 98360ed..4cdc18c 100644
--- a/admin/class-twp-admin.php
+++ b/admin/class-twp-admin.php
@@ -6943,27 +6943,81 @@ class TWP_Admin {
             $client = $twilio->get_client();
             
             if ($hold) {
-                // Place call on hold with music
+                // For browser phone calls, we need to find the customer's call leg and put THAT on hold
                 $hold_music_url = get_option('twp_hold_music_url', '');
                 if (empty($hold_music_url)) {
-                    // Fall back to default queue music if no hold music is set
                     $hold_music_url = get_option('twp_default_queue_music_url', 'https://www.soundjay.com/misc/sounds/bell-ringing-05.wav');
                 }
                 
-                $twiml = new \Twilio\TwiML\VoiceResponse();
-                $twiml->play($hold_music_url, ['loop' => 0]);
+                // Get the call details to understand the call structure
+                $call = $client->calls($call_sid)->fetch();
+                error_log("TWP Hold: Call SID $call_sid - From: {$call->from}, To: {$call->to}, Status: {$call->status}");
                 
-                $call = $client->calls($call_sid)->update([
-                    'twiml' => $twiml->asXML()
-                ]);
+                // For browser phone calls, we need to find the parent call or customer leg
+                if (strpos($call->to, 'client:') === 0) {
+                    // This is the browser client leg - we need to find the customer leg instead
+                    // Look for the parent call or related calls
+                    $conference_sid = $call->parentCallSid;
+                    
+                    if ($conference_sid) {
+                        // Use the parent call (which should be the customer)
+                        $customer_call = $client->calls($conference_sid)->fetch();
+                        error_log("TWP Hold: Found parent call $conference_sid - From: {$customer_call->from}, To: {$customer_call->to}");
+                        
+                        $twiml = new \Twilio\TwiML\VoiceResponse();
+                        $twiml->say('Please hold while we assist you.', ['voice' => 'alice']);
+                        $twiml->play($hold_music_url, ['loop' => 0]);
+                        
+                        $client->calls($conference_sid)->update([
+                            'twiml' => $twiml->asXML()
+                        ]);
+                    } else {
+                        // Fallback: put this call on hold (might be wrong leg but better than nothing)
+                        $twiml = new \Twilio\TwiML\VoiceResponse();
+                        $twiml->play($hold_music_url, ['loop' => 0]);
+                        
+                        $client->calls($call_sid)->update([
+                            'twiml' => $twiml->asXML()
+                        ]);
+                    }
+                } else {
+                    // This appears to be the customer call - put it on hold
+                    $twiml = new \Twilio\TwiML\VoiceResponse();
+                    $twiml->say('Please hold while we assist you.', ['voice' => 'alice']);
+                    $twiml->play($hold_music_url, ['loop' => 0]);
+                    
+                    $client->calls($call_sid)->update([
+                        'twiml' => $twiml->asXML()
+                    ]);
+                }
             } else {
-                // Resume call - for browser phone, just provide empty TwiML to continue
-                $twiml = new \Twilio\TwiML\VoiceResponse();
-                // Empty TwiML allows the call to continue normally
+                // Resume call - similar logic to find the right leg
+                $call = $client->calls($call_sid)->fetch();
                 
-                $call = $client->calls($call_sid)->update([
-                    'twiml' => $twiml->asXML()
-                ]);
+                if (strpos($call->to, 'client:') === 0) {
+                    $conference_sid = $call->parentCallSid;
+                    if ($conference_sid) {
+                        $twiml = new \Twilio\TwiML\VoiceResponse();
+                        $twiml->say('Thank you for holding.', ['voice' => 'alice']);
+                        // Empty TwiML after message allows call to continue
+                        
+                        $client->calls($conference_sid)->update([
+                            'twiml' => $twiml->asXML()
+                        ]);
+                    } else {
+                        $twiml = new \Twilio\TwiML\VoiceResponse();
+                        $client->calls($call_sid)->update([
+                            'twiml' => $twiml->asXML()
+                        ]);
+                    }
+                } else {
+                    $twiml = new \Twilio\TwiML\VoiceResponse();
+                    $twiml->say('Thank you for holding.', ['voice' => 'alice']);
+                    
+                    $client->calls($call_sid)->update([
+                        'twiml' => $twiml->asXML()
+                    ]);
+                }
             }
             
             wp_send_json_success(['message' => $hold ? 'Call on hold' : 'Call resumed']);