## Hold/Resume Fixes
- Fixed call disconnection issue when resuming from hold
- Changed resume logic from webhook redirect to empty TwiML continuation
- This allows browser phone calls to continue normally after hold
## Recording Stop Improvements
- Enhanced error handling for recording stop functionality
- Check recording status in database before attempting Twilio API call
- Handle cases where recording is already stopped or completed
- Graceful fallback if Twilio API call fails
- Better logging for debugging recording issues
## Configurable Hold Music
- Added "Hold Music URL" setting in admin Settings page
- Allows admins to specify custom hold music instead of default cowbell
- Supports MP3 and WAV files from any publicly accessible URL
- Default remains Twilio's cowbell.mp3 for backwards compatibility
- Setting automatically saved/loaded through WordPress settings API
## Technical Details
- Hold music URL retrieved via get_option() with fallback
- Recording stop checks database state before API calls
- Improved error messages and logging throughout
- All changes maintain backwards compatibility
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
## Frontend Issues Fixed
- Call control panel visibility during connected calls
- Button event handlers properly bound
- JavaScript localization includes user_id for personal queues
## Backend Browser Phone Enhanced
- Added complete call control panel with Hold, Transfer, Requeue, Record buttons
- Integrated admin-specific JavaScript functions for all call controls
- Added agent selection dialogs with status indicators
- Call control panel shows/hides based on call state
- Button state management (hold/unhold, record/stop recording)
- WordPress admin styling with dashicons
## Technical Improvements
- Separate admin button IDs to avoid conflicts with frontend
- Enhanced call state management in setupCallHandlers()
- Admin notification system for user feedback
- Proper cleanup when calls end
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
## New Call Control Features
- Call hold/unhold with music playback
- Call transfer with agent selection dialog
- Call requeue to different queues
- Call recording with start/stop controls
- Real-time recording status tracking
## Enhanced Transfer System
- Transfer to agents with cell phones (direct)
- Transfer to web phone agents via personal queues
- Automatic queue creation for each user
- Real-time agent availability status
- Visual agent selection with status indicators (📱 phone, 💻 web)
## Call Recordings Management
- New database table for call recordings
- Recordings tab in voicemail interface
- Play/download recordings functionality
- Admin-only delete capability
- Integration with Twilio recording webhooks
## Agent Queue System
- Personal queues (agent_[user_id]) for web phone transfers
- Automatic polling for incoming transfers
- Transfer notifications with browser alerts
- Agent status tracking (available/busy/offline)
## Technical Enhancements
- 8 new AJAX endpoints for call controls
- Recording status webhooks
- Enhanced transfer dialogs with agent selection
- Improved error handling and user feedback
- Mobile-responsive call control interface
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Fix 403 Forbidden error in voicemail AJAX by correcting nonce validation
- Create accordion-style collapsible voicemail section with persistent state
- Restructure queue controls to show alert toggle button consistently
- Add global queue actions always visible when user has assigned queues
- Implement smooth slide animations and localStorage state management
- Update dark mode support for new UI elements and improved accessibility
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Add AJAX endpoint for fetching user voicemails with stats and recent list
- Create voicemail display section with counts, transcriptions, and playback
- Implement click-to-play functionality for voicemail audio
- Add refresh and view-all buttons with admin page integration
- Style voicemail section with consistent design and dark mode support
- Include visual indicators for recordings and formatted durations
- Add mobile responsive design and hover effects
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Implement proactive token refresh 5 minutes before expiry (1-hour tokens)
- Add call-safe refresh logic that postpones refresh during active calls
- Replace fixed-interval refresh with smart scheduling based on token expiry
- Add proper cleanup on page unload to prevent memory leaks
- Enhance error handling with retry mechanisms for network failures
- Apply to both admin browser phone page and frontend shortcode
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Add format_timestamp_with_timezone() helper to convert UTC to WP timezone
- Update all timestamp displays to use WordPress timezone setting
- Fix dashboard showing call SID instead of phone numbers in From field
- Fix dashboard showing "System" instead of actual phone numbers in To field
- Query actual from_number and to_number fields for dashboard display
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Change ajax_get_waiting_calls response format to return array directly
- Fixes JavaScript error "waitingCalls.filter is not a function"
- Ensures compatibility with frontend filter operations
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
Features Added:
- Queue display showing all assigned queues for the current user
- Real-time queue statistics (waiting calls, capacity)
- Visual indicators for queues with waiting calls (green border, pulse animation)
- Queue selection with click interaction
- Accept next call from selected queue functionality
- Auto-refresh of queue data every 30 seconds
- Mobile-responsive queue interface
Backend Changes:
- New ajax_get_agent_queues() handler to fetch user's assigned queues
- Enhanced ajax_get_waiting_calls() to return structured data
- Proper permission checking for twp_access_agent_queue capability
Frontend Enhancements:
- Interactive queue list with selection states
- Queue controls panel showing selected queue info
- Refresh button for manual queue updates
- Visual feedback for queues with active calls
- Mobile-optimized layout for smaller screens
UI/UX Improvements:
- Queues with waiting calls highlighted with green accent
- Pulsing indicator for active queues
- Auto-selection of first queue with calls
- Responsive design for mobile devices
- Dark mode support for queue elements
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Added verify_ajax_nonce() helper method to check both admin and frontend nonces
- Updated ajax_generate_capability_token() to accept frontend nonce
- Updated ajax_get_phone_numbers() to accept frontend nonce
- Updated ajax_get_waiting_calls() to accept frontend nonce
- Updated ajax_accept_next_queue_call() to accept frontend nonce
- Resolves 403 AJAX errors when using shortcode on frontend
The shortcode creates 'twp_frontend_nonce' while admin uses 'twp_ajax_nonce'
Now both are accepted by the AJAX handlers for proper frontend functionality
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
Settings & Configuration:
- Added Discord webhook URL, Slack webhook URL settings in admin
- Added notification type toggles (incoming calls, queue timeouts, missed calls)
- Added queue timeout threshold setting (30-1800 seconds)
- Registered all new settings with WordPress options system
Notification System:
- Created TWP_Notifications class for Discord/Slack webhook handling
- Rich message formatting with embeds/attachments for both platforms
- Color-coded notifications (blue=incoming, yellow=timeout, red=missed)
- Comprehensive error handling and logging
Integration Points:
- Incoming calls: Notifications sent when calls enter queues
- Queue timeouts: Automated monitoring via cron job (every minute)
- Missed calls: Notifications for browser phone and general missed calls
- Added notified_timeout column to prevent duplicate timeout notifications
Features:
- Professional Discord embeds with fields and timestamps
- Slack attachments with proper formatting and colors
- Automatic cron job setup for queue timeout monitoring
- Fallback to SMS notifications while Discord/Slack also work
- Configurable notification types and timeout thresholds
This provides real-time call notifications to Discord channels and Slack channels,
helping teams stay informed about incoming calls and queue issues even when
SMS notifications aren't working due to validation delays.
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
Database Changes:
- Added twp_workflow_phones junction table for many-to-many relationship
- Updated activator to create and manage new table
- Maintained backward compatibility with existing phone_number field
Workflow Management:
- Added set_workflow_phone_numbers() and get_workflow_phone_numbers() methods
- Updated get_workflow_by_phone_number() to check both old and new structures
- Enhanced save/update handlers to support phone_numbers array
- Added AJAX endpoint for retrieving workflow phone numbers
User Interface:
- Replaced single phone number select with dynamic multi-select interface
- Added "Add Number" and "Remove" buttons for managing multiple numbers
- Updated workflow listing to display all assigned phone numbers
- Enhanced JavaScript for phone number management and validation
The webhook routing already supports multiple numbers since get_workflow_by_phone_number()
was updated to check both structures. This feature allows users to assign multiple
Twilio phone numbers to trigger the same workflow.
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Fixed error message display when browser phone initialization fails (now shows actual error instead of "undefined")
- Fixed ajax_get_phone_numbers to use wp_send_json_error instead of wp_die for proper error handling
- Added error handling for phone numbers loading in browser phone interface
- Updated phone_agent role to ensure all necessary capabilities are added to existing roles
- Added automatic capability updates for existing phone_agent roles on plugin load
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Fixed phone agents getting 'Unauthorized' error when accessing voicemails by checking for twp_access_voicemails capability
- Fixed missing ElevenLabs parameter in queue TwiML generation that prevented announcement messages
- Fixed IVR voicemail messages not being saved correctly - now properly assigns message field based on action type
- Added proper permission checks for both ajax_get_voicemail and ajax_get_voicemail_audio functions
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
