CRITICAL FIXES:
- Fixed hold/resume functions to use proper Hold Queue system instead of empty TwiML
- Enhanced customer number detection for voicemail and call recording interfaces
- Resolved customer disconnections during hold/resume operations on outbound calls
Hold/Resume System Improvements:
- Updated ajax_toggle_hold() to use TWP_User_Queue_Manager for proper queue management
- Fixed resume function to redirect calls back to appropriate queues (personal/shared)
- Added comprehensive logging for hold queue operations and call leg detection
- Enhanced hold experience with proper TTS messages and queue tracking
Customer Number Detection Enhancements:
- Enhanced handle_voicemail_callback() with fallback logic for missing From parameters
- Added browser phone detection to identify client: calls and find real customer numbers
- Enhanced call recording to use find_customer_call_leg() for proper customer identification
- Fixed admin interfaces to show actual phone numbers instead of "client:agentname"
Technical Improvements:
- Integrated Hold Queue system with existing call leg detection infrastructure
- Added proper TwiML generation for hold/resume operations
- Enhanced error handling and logging for debugging complex call topologies
- Maintains database consistency with queue position tracking
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
## New Call Control Features
- Call hold/unhold with music playback
- Call transfer with agent selection dialog
- Call requeue to different queues
- Call recording with start/stop controls
- Real-time recording status tracking
## Enhanced Transfer System
- Transfer to agents with cell phones (direct)
- Transfer to web phone agents via personal queues
- Automatic queue creation for each user
- Real-time agent availability status
- Visual agent selection with status indicators (📱 phone, 💻 web)
## Call Recordings Management
- New database table for call recordings
- Recordings tab in voicemail interface
- Play/download recordings functionality
- Admin-only delete capability
- Integration with Twilio recording webhooks
## Agent Queue System
- Personal queues (agent_[user_id]) for web phone transfers
- Automatic polling for incoming transfers
- Transfer notifications with browser alerts
- Agent status tracking (available/busy/offline)
## Technical Enhancements
- 8 new AJAX endpoints for call controls
- Recording status webhooks
- Enhanced transfer dialogs with agent selection
- Improved error handling and user feedback
- Mobile-responsive call control interface
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
