Major enhancement to workflow forwarding that solves voicemail issues and adds agent call control capabilities.
Key improvements:
- Converted direct forwarding to bridged forwarding to avoid self-call voicemail issues
- Added DTMF-based agent features during calls:
* *9 - Hold/Unhold customer
* *0 - Start/Stop call recording
* *5 - Transfer to another extension
* *1 - Mute/Unmute (placeholder for future conference mode)
- Added webhook handlers for agent features and forward results
- Agent features URL attached to Number elements for DTMF detection
- Continuous DTMF listening during active calls
- Proper call leg detection for hold/resume operations
Technical details:
- Added /agent-features webhook for DTMF capture
- Added /agent-action webhook for processing commands
- Added /forward-result webhook for handling dial outcomes
- Modified append_twiml_element to preserve Number attributes (url, method)
- Enhanced logging throughout for debugging
This eliminates the issue where calling yourself would go straight to voicemail and provides professional call control features for agents.
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
Major Fixes:
- Fixed extension transfers going directly to voicemail for available agents
- Resolved browser phone call disconnections during transfers
- Fixed voicemail transcription placeholder text issue
- Added Firefox compatibility with automatic media permissions
Extension Transfer Improvements:
- Changed from active client dialing to proper queue-based system
- Fixed client name generation consistency (user_login vs display_name)
- Added 2-minute timeout with automatic voicemail fallback
- Enhanced agent availability detection for browser phone users
Browser Phone Enhancements:
- Added automatic microphone/speaker permission requests
- Improved Firefox compatibility with explicit getUserMedia calls
- Fixed client naming consistency across capability tokens and call acceptance
- Added comprehensive error handling for permission denials
Database & System Updates:
- Added auto_busy_at column for automatic agent status reversion
- Implemented 1-minute auto-revert system for busy agents with cron job
- Updated database version to 1.6.2 for automatic migration
- Fixed voicemail user_id association for extension voicemails
Call Statistics & Logging:
- Fixed browser phone calls not appearing in agent statistics
- Enhanced call logging with proper agent_id association in JSON format
- Improved customer number detection for complex call topologies
- Added comprehensive debugging for call leg detection
Voicemail & Transcription:
- Replaced placeholder transcription with real Twilio API integration
- Added manual transcription request capability for existing voicemails
- Enhanced voicemail callback handling with user_id support
- Fixed transcription webhook processing for extension voicemails
Technical Improvements:
- Standardized client name generation across all components
- Added ElevenLabs TTS integration to agent connection messages
- Enhanced error handling and logging throughout transfer system
- Fixed TwiML generation syntax errors in dial() methods
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Fix notification button text overflow on tablet devices
- Add tablet-specific media queries for button sizing and layout
- Shorten button text from "Enable Notifications" to "Enable Alerts"
- Add responsive button constraints with min/max width and text overflow handling
- Stack queue action buttons vertically on tablets for better fit
- Bump plugin version from 2.1.0 to 2.2.0 to include all recent enhancements
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Created TWP_Shortcodes class with [twp_browser_phone] shortcode
- Mobile-first responsive CSS design with touch-friendly interface
- Frontend JavaScript integration with Twilio Voice SDK v2
- Permission checks for logged-in users with twp_access_browser_phone capability
- Haptic feedback and dark mode support
- Configurable shortcode parameters (title, show_title, compact)
- Updated plugin version to 2.1.0 in main file
- Added comprehensive documentation to README.md
Features:
- Visual dialpad with DTMF support
- Real-time connection status indicators
- Call timer and queue management
- Auto-scaling for mobile devices (320px+)
- Optimized for both desktop and mobile use
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
- Added Discord & Slack notifications section with configuration guide
- Documented multiple phone numbers per workflow feature
- Updated version to 2.1.0 with full changelog
- Enhanced configuration sections for new features
- Added database structure documentation for twp_workflow_phones table
- Removed obsolete test files (test-sdk.php, test-capabilities.php, test-ajax-response.php)
- Updated plugin header with new version and repository URL
🤖 Generated with [Claude Code](https://claude.ai/code)
Co-Authored-By: Claude <noreply@anthropic.com>
