Remove redundant update-version.yml workflow

release.yml already handles version stamping, zipping, and release creation on push to main.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

.gitea/workflows/update-version.yml

@@ -1,53 +0,0 @@
-name: Update Plugin Version
-
-on:
-  release:
-    types: [created, edited]
-
-jobs:
-  update-version:
-    runs-on: ubuntu-latest
-    steps:
-      - name: Checkout code
-        uses: actions/checkout@v3
-        with:
-          fetch-depth: 0
-
-      - name: Get release tag
-        id: get_tag
-        run: echo "TAG=${GITEA_REF#refs/tags/}" >> $GITEA_ENV
-
-      - name: Update version in plugin file
-        run: |
-          # Replace version in main plugin file (both header and constant)
-          sed -i "s/Version: {auto_update_value_on_deploy}/Version: ${{ env.TAG }}/" twilio-wp-plugin.php
-          sed -i "s/TWP_VERSION', '{auto_update_value_on_deploy}/TWP_VERSION', '${{ env.TAG }}/" twilio-wp-plugin.php
-
-          # Verify changes
-          grep "Version:" twilio-wp-plugin.php
-          grep "TWP_VERSION" twilio-wp-plugin.php
-
-      - name: Commit changes
-        run: |
-          git config --local user.email "action@gitea.com"
-          git config --local user.name "Gitea Action"
-          git add twilio-wp-plugin.php
-          git commit -m "Update version to ${{ env.TAG }}" || echo "No changes to commit"
-          git push || echo "Nothing to push"
-
-      - name: Create plugin zip
-        run: |
-          mkdir -p /tmp/twilio-wp-plugin
-          rsync -av --exclude=".git" --exclude=".gitea" --exclude="build" . /tmp/twilio-wp-plugin/
-          cd /tmp
-          zip -r $GITEA_WORK_DIR/twilio-wp-plugin.zip twilio-wp-plugin
-
-      - name: Upload zip to release
-        uses: actions/upload-release-asset@v1
-        env:
-          GITEA_TOKEN: ${{ secrets.GITEA_TOKEN }}
-        with:
-          upload_url: ${{ gitea.event.release.upload_url }}
-          asset_path: twilio-wp-plugin.zip
-          asset_name: twilio-wp-plugin.zip
-          asset_content_type: application/zip

CLAUDE.md

@@ -6,8 +6,26 @@
 - **URL**: `https://phone.cloud-hosting.io/`
 - **Deployment**: rsync to Docker (remote server only, not local)
 - **SDK**: Twilio PHP SDK v8.7.0
+- **PHP**: 8.0+ required
+- **Optional**: AWS SDK (`aws/aws-sdk-php`) for SNS SMS provider
 - **External SDK**: `wp-content/twilio-sdk/` (survives plugin updates)
 
+## Commands
+- **Install SDK (recommended)**: `./install-twilio-sdk-external.sh` (installs to `wp-content/twilio-sdk/`)
+- **Install SDK (internal)**: `./install-twilio-sdk.sh` (installs to `vendor/`, lost on plugin update)
+- **Test SDK**: `php test-sdk.php`
+- **Composer install SDK**: `composer install-sdk`
+- **Deploy**: rsync to Docker (remote server, see production path above)
+- **CI/CD**: Gitea workflows in `.gitea/workflows/` — `release.yml`, `update-version.yml`
+
+## Directory Structure
+- `twilio-wp-plugin.php` — Main plugin file, constants, SDK loading
+- `includes/` — All backend classes (28 class files)
+- `admin/` — Admin UI class (`TWP_Admin`), mobile app settings page
+- `assets/js/` — Browser phone JS, service worker
+- `assets/images/`, `assets/sounds/` — Static assets
+- `.gitea/workflows/` — CI/CD (release, version update)
+
 ## Phone Variable Names
 **Use**: `incoming_number`, `agent_number`, `customer_number`, `workflow_number`, `queue_number`, `default_number`  
 **Don't use**: `from_number`, `to_number`, `phone_number`, `$agent_phone`  
@@ -18,11 +36,20 @@
 - **TWP_Admin**: Has `find_customer_call_leg()` - CRITICAL for call control
 - **TWP_TTS_Helper**: ElevenLabs/Alice fallback, 30-day cache
 - **TWP_User_Queue_Manager**: Auto-creates queues/extensions (100-9999)
-- **TWP_Webhooks**: 26 endpoints at `twilio-webhook/v1`
+- **TWP_Webhooks**: 35 endpoints at `twilio-webhook/v1`
-- **TWP_Activator**: Creates 15 DB tables, run `ensure_tables_exist()` if missing
+- **TWP_Activator**: Creates 16 DB tables, run `ensure_tables_exist()` if missing
+- **TWP_Core**: Main plugin orchestrator, hooks all classes together
+- **TWP_SMS_Manager**: SMS abstraction with provider interface
+- **TWP_SMS_Provider_Twilio** / **TWP_SMS_Provider_SNS**: SMS providers (Twilio default, AWS SNS optional)
+- **TWP_Mobile_API**: REST API for mobile app
+- **TWP_Mobile_Auth** / **TWP_Mobile_SSE** / **TWP_FCM**: Mobile auth, server-sent events, push notifications
+- **TWP_Call_Queue**: Queue operations and management
+- **TWP_Callback_Manager**: Callback request handling
+- **TWP_Workflow**: Workflow step execution engine
+- **TWP_Auto_Updater**: Plugin auto-update from Gitea releases
 
 ## Database
-15 tables with `twp_` prefix. Key notes:
+16 tables with `twp_` prefix. Key notes:
 - `twp_call_queues`: User queues (general/personal/hold)
 - `twp_agent_status`: Has `auto_busy_at` for 1-min auto-revert
 - `twp_queued_calls`: Uses `enqueued_at` not `joined_at`
@@ -41,32 +68,6 @@ $api->update_call($customer_call_sid, ['twiml' => $twiml_xml]);
 - Queue: Pass `waitUrl` as option in `enqueue()`
 - TwiML: Use SDK classes, not raw XML
 
-## Recent Changes (v2.3.0)
-- Browser phone moved to admin-only
-- Call control uses `find_customer_call_leg()` to prevent disconnections
-- Auto-creates user queues/extensions when needed
-- Firefox support added
-- 1-min agent status auto-revert
-
-## SDK Installation
-- **External SDK (Recommended)**: Use `install-twilio-sdk-external.sh` to install SDK to `wp-content/twilio-sdk/`
-  - Survives WordPress plugin updates
-  - SDK location defined by `TWP_EXTERNAL_SDK_DIR` constant
-  - Loading priority: External first, then internal `vendor/` fallback
-- **Internal SDK (Alternative)**: Use `install-twilio-sdk.sh` to install to `vendor/`
-  - Will be deleted when WordPress updates the plugin
-  - Requires reinstallation after each plugin update
-- **SDK Loading**: Plugin checks external location first via autoloader, falls back to internal
-- **Post-Update Detection**: Hook on `upgrader_process_complete` checks SDK status and shows warning
-
-## Browser Phone Configuration
-- **Edge Location Setting**: Configurable via Settings → Twilio Edge Location
-  - Default: `roaming` (auto-select closest edge)
-  - Options: ashburn, umatilla, dublin, frankfurt, singapore, sydney, tokyo, sao-paulo
-  - Stored in: `twp_twilio_edge` option
-  - Used by: Browser phone JavaScript for WebRTC connection
-  - Critical: Wrong edge causes immediate call failures (e.g., US calls with Sydney edge)
-
 ## Development Notes
 - **API**: E.164 format (+1XXXXXXXXXX)
 - **Database**: Use `$wpdb`, prepared statements
@@ -79,30 +80,24 @@ $api->update_call($customer_call_sid, ['twiml' => $twiml_xml]);
 - User-specific queues with extensions
 - Browser phone at `admin.php?page=twilio-wp-browser-phone`
 - ElevenLabs TTS with Alice fallback
-- 68 AJAX actions, 26 REST endpoints
+- 77 AJAX actions, 35 REST endpoints
+- Browser phone moved to admin-only (v2.3.0)
+- Firefox, Chrome, Safari, Edge support
+- 1-min agent status auto-revert
 
-## Recent Technical Changes (v2.8.9)
+## SDK Loading
+- **External SDK (Recommended)**: `wp-content/twilio-sdk/` — survives plugin updates
+- **Internal SDK**: `vendor/` — deleted on plugin update, needs reinstall
+- Loading priority: External first (`TWP_EXTERNAL_SDK_DIR`), then internal fallback
+- Post-update hook (`upgrader_process_complete`) warns if SDK missing
 
-### SDK Persistence Between Plugin Updates
+## Browser Phone Configuration
-- **Problem**: WordPress plugin updates delete entire plugin folder including `vendor/` SDK
+- **Edge Location**: `twp_twilio_edge` option, default `roaming`
-- **Solution**: External SDK installation at `wp-content/twilio-sdk/` survives updates
+- Options: roaming, ashburn, umatilla, dublin, frankfurt, singapore, sydney, tokyo, sao-paulo
-- **Implementation**:
+- Wrong edge causes immediate call failures (e.g., US calls with Sydney edge)
-  - New constant: `TWP_EXTERNAL_SDK_DIR` points to `wp-content/twilio-sdk/`
-  - Loading priority in `twp_check_sdk_installation()`: External first, internal fallback
-  - Classes updated: `TWP_Twilio_API`, `TWP_Webhooks` constructors check external location first
-  - New script: `install-twilio-sdk-external.sh` automates external installation
-  - Post-update hook: `twp_check_sdk_after_update()` detects missing SDK after updates
-  - Admin notices: `twp_sdk_missing_notice()` shows both installation options
-  - Warning system: `twp_show_sdk_update_warning()` via transient after plugin updates
 
-### US Calls Failing Fix (Browser Phone)
+## Changelog
-- **Problem**: Browser phone had hardcoded `edge: 'sydney'`, causing US calls to fail with immediate HANGUP
+See `README.md` for detailed version history. Current version: v2.8.9.
-- **Solution**: Configurable edge location via WordPress settings
-- **Implementation**:
-  - New setting: `twp_twilio_edge` with default value `roaming`
-  - Settings UI: Dropdown in admin settings with 8 edge options
-  - Browser phone JS: Uses `get_option('twp_twilio_edge', 'roaming')` instead of hardcoded value
-  - Edge options: roaming, ashburn, umatilla, dublin, frankfurt, singapore, sydney, tokyo, sao-paulo
 
 ---
-*Updated: Jan 2026*
+*Updated: Mar 2026*

admin/mobile-app-settings.php

@@ -52,9 +52,6 @@ if (isset($_POST['twp_save_mobile_settings']) && check_admin_referer('twp_mobile
     update_option('twp_auto_update_enabled', isset($_POST['twp_auto_update_enabled']) ? '1' : '0');
     update_option('twp_gitea_repo', sanitize_text_field($_POST['twp_gitea_repo']));
     update_option('twp_gitea_token', sanitize_text_field($_POST['twp_gitea_token']));
-    update_option('twp_twilio_api_key_sid', sanitize_text_field($_POST['twp_twilio_api_key_sid']));
-    update_option('twp_twilio_api_key_secret', sanitize_text_field($_POST['twp_twilio_api_key_secret']));
-    update_option('twp_fcm_push_credential_sid', sanitize_text_field($_POST['twp_fcm_push_credential_sid']));
 
     $settings_saved = true;
 }
@@ -66,9 +63,6 @@ $fcm_sa_configured = !empty($fcm_service_account_json) && !empty($fcm_project_id
 $auto_update_enabled = get_option('twp_auto_update_enabled', '1') === '1';
 $gitea_repo = get_option('twp_gitea_repo', 'wp-plugins/twilio-wp-plugin');
 $gitea_token = get_option('twp_gitea_token', '');
-$twilio_api_key_sid = get_option('twp_twilio_api_key_sid', '');
-$twilio_api_key_secret = get_option('twp_twilio_api_key_secret', '');
-$fcm_push_credential_sid = get_option('twp_fcm_push_credential_sid', '');
 
 // Get update status
 require_once TWP_PLUGIN_DIR . 'includes/class-twp-auto-updater.php';
@@ -177,53 +171,6 @@ $total_sessions = $wpdb->get_var("SELECT COUNT(*) FROM $sessions_table");
                             <?php endif; ?>
                         </td>
                     </tr>
-                    <tr>
-                        <th scope="row">
-                            <label for="twp_twilio_api_key_sid">Twilio API Key SID</label>
-                        </th>
-                        <td>
-                            <input type="text"
-                                   id="twp_twilio_api_key_sid"
-                                   name="twp_twilio_api_key_sid"
-                                   value="<?php echo esc_attr($twilio_api_key_sid); ?>"
-                                   class="regular-text"
-                                   placeholder="SK...">
-                            <p class="description">
-                                Create an API Key in Twilio Console &gt; Account &gt; API Keys. Required for mobile VoIP tokens.
-                            </p>
-                        </td>
-                    </tr>
-                    <tr>
-                        <th scope="row">
-                            <label for="twp_twilio_api_key_secret">Twilio API Key Secret</label>
-                        </th>
-                        <td>
-                            <input type="password"
-                                   id="twp_twilio_api_key_secret"
-                                   name="twp_twilio_api_key_secret"
-                                   value="<?php echo esc_attr($twilio_api_key_secret); ?>"
-                                   class="regular-text">
-                            <p class="description">
-                                The secret associated with the API Key SID above. Shown only once when key is created.
-                            </p>
-                        </td>
-                    </tr>
-                    <tr>
-                        <th scope="row">
-                            <label for="twp_fcm_push_credential_sid">Push Credential SID</label>
-                        </th>
-                        <td>
-                            <input type="text"
-                                   id="twp_fcm_push_credential_sid"
-                                   name="twp_fcm_push_credential_sid"
-                                   value="<?php echo esc_attr($fcm_push_credential_sid); ?>"
-                                   class="regular-text"
-                                   placeholder="CR...">
-                            <p class="description">
-                                Twilio Push Credential SID. Create in Twilio Console &gt; Messaging &gt; Push Credentials using your FCM service account JSON. Required for incoming call push notifications.
-                            </p>
-                        </td>
-                    </tr>
                 </table>
 
                 <?php if ($fcm_sa_configured): ?>

includes/class-twp-mobile-api.php

@@ -106,6 +106,13 @@ class TWP_Mobile_API {
                 'callback' => array($this, 'get_voice_token'),
                 'permission_callback' => array($this->auth, 'verify_token')
             ));
+
+            // Phone numbers for caller ID
+            register_rest_route('twilio-mobile/v1', '/phone-numbers', array(
+                'methods' => 'GET',
+                'callback' => array($this, 'get_phone_numbers'),
+                'permission_callback' => array($this->auth, 'verify_token')
+            ));
         });
     }
 
@@ -162,39 +169,16 @@ class TWP_Mobile_API {
             return new WP_Error('invalid_status', 'Status must be available, busy, or offline', array('status' => 400));
         }
 
-        global $wpdb;
+        require_once plugin_dir_path(__FILE__) . 'class-twp-agent-manager.php';
-        $table = $wpdb->prefix . 'twp_agent_status';
+        require_once plugin_dir_path(__FILE__) . 'class-twp-user-queue-manager.php';
-
-        // Check if status exists
-        $exists = $wpdb->get_var($wpdb->prepare(
-            "SELECT COUNT(*) FROM $table WHERE user_id = %d",
-            $user_id
-        ));
-
-        $data = array(
-            'status' => $new_status,
-            'last_activity' => current_time('mysql')
-        );
 
+        // Handle login status change first (matches browser phone behavior)
         if ($is_logged_in !== null) {
-            $data['is_logged_in'] = $is_logged_in ? 1 : 0;
+            TWP_Agent_Manager::set_agent_login_status($user_id, (bool)$is_logged_in);
-            if ($is_logged_in) {
-                $data['logged_in_at'] = current_time('mysql');
-            }
         }
 
-        if ($exists) {
+        // Set agent status (handles auto_busy_at and all status fields)
-            $wpdb->update(
+        TWP_Agent_Manager::set_agent_status($user_id, $new_status);
-                $table,
-                $data,
-                array('user_id' => $user_id),
-                array('%s', '%s'),
-                array('%d')
-            );
-        } else {
-            $data['user_id'] = $user_id;
-            $wpdb->insert($table, $data);
-        }
 
         return new WP_REST_Response(array(
             'success' => true,
@@ -211,44 +195,42 @@ class TWP_Mobile_API {
         global $wpdb;
         $queues_table = $wpdb->prefix . 'twp_call_queues';
         $calls_table = $wpdb->prefix . 'twp_queued_calls';
-        $assignments_table = $wpdb->prefix . 'twp_queue_assignments';
+        $groups_table = $wpdb->prefix . 'twp_group_members';
 
-        // Get queues assigned to this user
+        // Auto-create personal queues if they don't exist
-        $queue_ids = $wpdb->get_col($wpdb->prepare(
+        $extensions_table = $wpdb->prefix . 'twp_user_extensions';
-            "SELECT queue_id FROM $assignments_table WHERE user_id = %d",
+        $existing_extension = $wpdb->get_row($wpdb->prepare(
+            "SELECT extension FROM $extensions_table WHERE user_id = %d",
             $user_id
         ));
 
-        // Also include personal queues
+        if (!$existing_extension) {
-        $personal_queue_ids = $wpdb->get_col($wpdb->prepare(
+            require_once plugin_dir_path(__FILE__) . 'class-twp-user-queue-manager.php';
-            "SELECT id FROM $queues_table WHERE user_id = %d",
+            TWP_User_Queue_Manager::create_user_queues($user_id);
-            $user_id
-        ));
-
-        $all_queue_ids = array_unique(array_merge($queue_ids, $personal_queue_ids));
-
-        if (empty($all_queue_ids)) {
-            return new WP_REST_Response(array(
-                'success' => true,
-                'queues' => array()
-            ), 200);
         }
 
-        $queue_ids_str = implode(',', array_map('intval', $all_queue_ids));
+        // Get queues where user is a member of the assigned agent group OR personal/hold queues
-
+        $queues = $wpdb->get_results($wpdb->prepare("
-        // Get queue information with call counts
+            SELECT DISTINCT
-        $queues = $wpdb->get_results("
-            SELECT
                 q.id,
                 q.queue_name,
                 q.queue_type,
                 q.extension,
                 COUNT(c.id) as waiting_count
             FROM $queues_table q
+            LEFT JOIN $groups_table gm ON gm.group_id = q.agent_group_id
             LEFT JOIN $calls_table c ON q.id = c.queue_id AND c.status = 'waiting'
-            WHERE q.id IN ($queue_ids_str)
+            WHERE (gm.user_id = %d AND gm.is_active = 1)
+               OR (q.user_id = %d AND q.queue_type IN ('personal', 'hold'))
             GROUP BY q.id
-        ");
+            ORDER BY
+                CASE
+                    WHEN q.queue_type = 'personal' THEN 1
+                    WHEN q.queue_type = 'hold' THEN 2
+                    ELSE 3
+                END,
+                q.queue_name ASC
+        ", $user_id, $user_id));
 
         $result = array();
         foreach ($queues as $queue) {
@@ -689,36 +671,30 @@ class TWP_Mobile_API {
     public function get_voice_token($request) {
         $user_id = $this->auth->get_current_user_id();
         $user = get_userdata($user_id);
-        $identity = 'agent' . $user_id . preg_replace('/[^a-zA-Z0-9]/', '', $user->user_login);
+        $clean_name = preg_replace('/[^a-zA-Z0-9]/', '', $user->user_login);
-
+        if (empty($clean_name)) {
-        $account_sid = get_option('twp_twilio_account_sid');
+            $clean_name = 'user';
-        $auth_token = get_option('twp_twilio_auth_token');
-        $api_key_sid = get_option('twp_twilio_api_key_sid');
-        $api_key_secret = get_option('twp_twilio_api_key_secret');
-        $twiml_app_sid = get_option('twp_twiml_app_sid');
-        $push_credential_sid = get_option('twp_fcm_push_credential_sid');
-
-        if (empty($api_key_sid) || empty($api_key_secret)) {
-            return new WP_Error('missing_api_key', 'Twilio API Key SID and Secret must be configured', array('status' => 500));
         }
+        $identity = 'agent' . $user_id . $clean_name;
 
         try {
-            $token = new \Twilio\Jwt\AccessToken(
+            // Ensure Twilio SDK autoloader is loaded
-                $account_sid,
+            require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-twilio-api.php';
-                $api_key_sid,
+            new TWP_Twilio_API();
-                $api_key_secret,
-                3600,
-                $identity
-            );
 
+            $account_sid = get_option('twp_twilio_account_sid');
+            $auth_token = get_option('twp_twilio_auth_token');
+            $twiml_app_sid = get_option('twp_twiml_app_sid');
+
+            if (empty($account_sid) || empty($auth_token) || empty($twiml_app_sid)) {
+                return new WP_Error('token_error', 'Twilio credentials not configured', array('status' => 500));
+            }
+
+            // AccessToken for mobile Voice SDK (not ClientToken which is browser-only)
+            $token = new \Twilio\Jwt\AccessToken($account_sid, $account_sid, $auth_token, 3600, $identity);
             $voiceGrant = new \Twilio\Jwt\Grants\VoiceGrant();
             $voiceGrant->setOutgoingApplicationSid($twiml_app_sid);
             $voiceGrant->setIncomingAllow(true);
-
-            if (!empty($push_credential_sid)) {
-                $voiceGrant->setPushCredentialSid($push_credential_sid);
-            }
-
             $token->addGrant($voiceGrant);
 
             return new WP_REST_Response(array(
@@ -732,6 +708,37 @@ class TWP_Mobile_API {
         }
     }
 
+    /**
+     * Get available Twilio phone numbers for caller ID
+     */
+    public function get_phone_numbers($request) {
+        try {
+            require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-twilio-api.php';
+            $twilio = new TWP_Twilio_API();
+            $result = $twilio->get_phone_numbers();
+
+            if (!$result['success']) {
+                return new WP_Error('twilio_error', $result['error'], array('status' => 500));
+            }
+
+            $phone_numbers = array();
+            foreach ($result['data']['incoming_phone_numbers'] as $number) {
+                $phone_numbers[] = array(
+                    'phone_number' => $number['phone_number'],
+                    'friendly_name' => $number['friendly_name'],
+                );
+            }
+
+            return new WP_REST_Response(array(
+                'success' => true,
+                'phone_numbers' => $phone_numbers
+            ), 200);
+
+        } catch (Exception $e) {
+            return new WP_Error('twilio_error', $e->getMessage(), array('status' => 500));
+        }
+    }
+
     /**
      * Check if user has access to a queue
      */

includes/class-twp-mobile-sse.php

@@ -142,38 +142,40 @@ class TWP_Mobile_SSE {
         global $wpdb;
         $queues_table = $wpdb->prefix . 'twp_call_queues';
         $calls_table = $wpdb->prefix . 'twp_queued_calls';
-        $assignments_table = $wpdb->prefix . 'twp_queue_assignments';
+        $groups_table = $wpdb->prefix . 'twp_group_members';
 
-        // Get queue IDs
+        // Auto-create personal queues if they don't exist
-        $queue_ids = $wpdb->get_col($wpdb->prepare(
+        $extensions_table = $wpdb->prefix . 'twp_user_extensions';
-            "SELECT queue_id FROM $assignments_table WHERE user_id = %d",
+        $existing_extension = $wpdb->get_row($wpdb->prepare(
+            "SELECT extension FROM $extensions_table WHERE user_id = %d",
             $user_id
         ));
 
-        $personal_queue_ids = $wpdb->get_col($wpdb->prepare(
+        if (!$existing_extension) {
-            "SELECT id FROM $queues_table WHERE user_id = %d",
+            TWP_User_Queue_Manager::create_user_queues($user_id);
-            $user_id
-        ));
-
-        $all_queue_ids = array_unique(array_merge($queue_ids, $personal_queue_ids));
-
-        if (empty($all_queue_ids)) {
-            return array();
         }
 
-        $queue_ids_str = implode(',', array_map('intval', $all_queue_ids));
+        // Get queues where user is a member of the assigned agent group OR personal/hold queues
-
+        $queues = $wpdb->get_results($wpdb->prepare("
-        $queues = $wpdb->get_results("
+            SELECT DISTINCT
-            SELECT
                 q.id,
                 q.queue_name,
                 COUNT(c.id) as waiting_count,
                 MIN(c.enqueued_at) as oldest_call_time
             FROM $queues_table q
+            LEFT JOIN $groups_table gm ON gm.group_id = q.agent_group_id
             LEFT JOIN $calls_table c ON q.id = c.queue_id AND c.status = 'waiting'
-            WHERE q.id IN ($queue_ids_str)
+            WHERE (gm.user_id = %d AND gm.is_active = 1)
+               OR (q.user_id = %d AND q.queue_type IN ('personal', 'hold'))
             GROUP BY q.id
-        ");
+            ORDER BY
+                CASE
+                    WHEN q.queue_type = 'personal' THEN 1
+                    WHEN q.queue_type = 'hold' THEN 2
+                    ELSE 3
+                END,
+                q.queue_name ASC
+        ", $user_id, $user_id));
 
         $result = array();
         foreach ($queues as $queue) {

includes/class-twp-webhooks.php

@@ -371,7 +371,13 @@ class TWP_Webhooks {
         
         if (isset($params['To']) && !empty($params['To'])) {
             $to_number = $params['To'];
-            $from_number = isset($params['From']) ? $params['From'] : '';
+            // Mobile SDK sends CallerId via extraOptions; browser sends From as phone number
+            $from_number = '';
+            if (!empty($params['CallerId']) && strpos($params['CallerId'], 'client:') !== 0) {
+                $from_number = $params['CallerId'];
+            } elseif (!empty($params['From']) && strpos($params['From'], 'client:') !== 0) {
+                $from_number = $params['From'];
+            }
             
             // If it's an outgoing call to a phone number
             if (strpos($to_number, 'client:') !== 0) {

mobile/android/app/google-services.json

@@ -1,13 +1,13 @@
 {
   "project_info": {
-    "project_number": "000000000000",
+    "project_number": "187457540438",
-    "project_id": "twp-softphone-placeholder",
+    "project_id": "twp-softphone",
-    "storage_bucket": "twp-softphone-placeholder.appspot.com"
+    "storage_bucket": "twp-softphone.firebasestorage.app"
   },
   "client": [
     {
       "client_info": {
-        "mobilesdk_app_id": "1:000000000000:android:0000000000000000",
+        "mobilesdk_app_id": "1:187457540438:android:d6d777270c23f6660946f7",
         "android_client_info": {
           "package_name": "io.cloudhosting.twp.twp_softphone"
         }
@@ -15,7 +15,7 @@
       "oauth_client": [],
       "api_key": [
         {
-          "current_key": "PLACEHOLDER_API_KEY"
+          "current_key": "AIzaSyAdGJrWPy9b9arqHnlY5G_hsGiDcm6cchA"
         }
       ],
       "services": {

mobile/lib/models/agent_status.dart

@@ -17,11 +17,11 @@ class AgentStatus {
 
   factory AgentStatus.fromJson(Map<String, dynamic> json) {
     return AgentStatus(
-      status: _parseStatus(json['status'] as String),
+      status: _parseStatus((json['status'] ?? 'offline') as String),
-      isLoggedIn: json['is_logged_in'] as bool,
+      isLoggedIn: json['is_logged_in'] == true || json['is_logged_in'] == 1 || json['is_logged_in'] == '1',
       currentCallSid: json['current_call_sid'] as String?,
       lastActivity: json['last_activity'] as String?,
-      availableForQueues: json['available_for_queues'] as bool? ?? true,
+      availableForQueues: json['available_for_queues'] != false && json['available_for_queues'] != 0 && json['available_for_queues'] != '0',
     );
   }
 

mobile/lib/models/queue_state.dart

@@ -15,13 +15,19 @@ class QueueInfo {
 
   factory QueueInfo.fromJson(Map<String, dynamic> json) {
     return QueueInfo(
-      id: json['id'] as int,
+      id: _toInt(json['id']),
-      name: json['name'] as String,
+      name: (json['name'] ?? '') as String,
-      type: json['type'] as String,
+      type: (json['type'] ?? '') as String,
       extension: json['extension'] as String?,
-      waitingCount: json['waiting_count'] as int,
+      waitingCount: _toInt(json['waiting_count']),
     );
   }
+
+  static int _toInt(dynamic value) {
+    if (value is int) return value;
+    if (value is String) return int.tryParse(value) ?? 0;
+    return 0;
+  }
 }
 
 class QueueCall {
@@ -43,12 +49,18 @@ class QueueCall {
 
   factory QueueCall.fromJson(Map<String, dynamic> json) {
     return QueueCall(
-      callSid: json['call_sid'] as String,
+      callSid: (json['call_sid'] ?? '') as String,
-      fromNumber: json['from_number'] as String,
+      fromNumber: (json['from_number'] ?? '') as String,
-      toNumber: json['to_number'] as String,
+      toNumber: (json['to_number'] ?? '') as String,
-      position: json['position'] as int,
+      position: _toInt(json['position']),
-      status: json['status'] as String,
+      status: (json['status'] ?? '') as String,
-      waitTime: json['wait_time'] as int,
+      waitTime: _toInt(json['wait_time']),
     );
   }
+
+  static int _toInt(dynamic value) {
+    if (value is int) return value;
+    if (value is String) return int.tryParse(value) ?? 0;
+    return 0;
+  }
 }

mobile/lib/models/user.dart

@@ -13,10 +13,16 @@ class User {
 
   factory User.fromJson(Map<String, dynamic> json) {
     return User(
-      id: json['user_id'] as int,
+      id: _toInt(json['user_id']),
-      login: json['user_login'] as String,
+      login: (json['user_login'] ?? '') as String,
-      displayName: json['display_name'] as String,
+      displayName: (json['display_name'] ?? '') as String,
       email: json['email'] as String?,
     );
   }
+
+  static int _toInt(dynamic value) {
+    if (value is int) return value;
+    if (value is String) return int.tryParse(value) ?? 0;
+    return 0;
+  }
 }

mobile/lib/providers/agent_provider.dart

@@ -5,6 +5,16 @@ import '../models/queue_state.dart';
 import '../services/api_client.dart';
 import '../services/sse_service.dart';
 
+class PhoneNumber {
+  final String phoneNumber;
+  final String friendlyName;
+  PhoneNumber({required this.phoneNumber, required this.friendlyName});
+  factory PhoneNumber.fromJson(Map<String, dynamic> json) => PhoneNumber(
+    phoneNumber: json['phone_number'] as String,
+    friendlyName: json['friendly_name'] as String,
+  );
+}
+
 class AgentProvider extends ChangeNotifier {
   final ApiClient _api;
   final SseService _sse;
@@ -12,12 +22,14 @@ class AgentProvider extends ChangeNotifier {
   AgentStatus? _status;
   List<QueueInfo> _queues = [];
   bool _sseConnected = false;
+  List<PhoneNumber> _phoneNumbers = [];
   StreamSubscription? _sseSub;
   StreamSubscription? _connSub;
 
   AgentStatus? get status => _status;
   List<QueueInfo> get queues => _queues;
   bool get sseConnected => _sseConnected;
+  List<PhoneNumber> get phoneNumbers => _phoneNumbers;
 
   AgentProvider(this._api, this._sse) {
     _connSub = _sse.connectionState.listen((connected) {
@@ -33,7 +45,7 @@ class AgentProvider extends ChangeNotifier {
       final response = await _api.dio.get('/agent/status');
       _status = AgentStatus.fromJson(response.data);
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.fetchStatus error: $e'); }
   }
 
   Future<void> updateStatus(AgentStatusValue newStatus) async {
@@ -49,7 +61,7 @@ class AgentProvider extends ChangeNotifier {
         currentCallSid: _status?.currentCallSid,
       );
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.updateStatus error: $e'); }
   }
 
   Future<void> fetchQueues() async {
@@ -60,11 +72,24 @@ class AgentProvider extends ChangeNotifier {
           .map((q) => QueueInfo.fromJson(q as Map<String, dynamic>))
           .toList();
       notifyListeners();
-    } catch (_) {}
+    } catch (e) { debugPrint('AgentProvider.fetchQueues error: $e'); }
+  }
+
+  Future<void> fetchPhoneNumbers() async {
+    try {
+      final response = await _api.dio.get('/phone-numbers');
+      final data = response.data;
+      _phoneNumbers = (data['phone_numbers'] as List)
+          .map((p) => PhoneNumber.fromJson(p as Map<String, dynamic>))
+          .toList();
+      notifyListeners();
+    } catch (e) {
+      debugPrint('AgentProvider.fetchPhoneNumbers error: $e');
+    }
   }
 
   Future<void> refresh() async {
-    await Future.wait([fetchStatus(), fetchQueues()]);
+    await Future.wait([fetchStatus(), fetchQueues(), fetchPhoneNumbers()]);
   }
 
   void _handleSseEvent(SseEvent event) {

mobile/lib/providers/auth_provider.dart

@@ -63,13 +63,19 @@ class AuthProvider extends ChangeNotifier {
   Future<void> _initializeServices() async {
     try {
       await _pushService.initialize();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: push service init error: $e');
+    }
     try {
       await _voiceService.initialize();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: voice service init error: $e');
+    }
     try {
       await _sseService.connect();
-    } catch (_) {}
+    } catch (e) {
+      debugPrint('AuthProvider: SSE connect error: $e');
+    }
   }
 
   Future<void> logout() async {

mobile/lib/providers/call_provider.dart

@@ -103,6 +103,15 @@ class CallProvider extends ChangeNotifier {
 
   Future<void> sendDigits(String digits) => _voiceService.sendDigits(digits);
 
+  Future<void> makeCall(String number, {String? callerId}) async {
+    _callInfo = _callInfo.copyWith(
+      state: CallState.connecting,
+      callerNumber: number,
+    );
+    notifyListeners();
+    await _voiceService.makeCall(number, callerId: callerId);
+  }
+
   Future<void> holdCall() async {
     final sid = _callInfo.callSid;
     if (sid == null) return;

mobile/lib/screens/dashboard_screen.dart

@@ -3,6 +3,7 @@ import 'package:provider/provider.dart';
 import '../providers/agent_provider.dart';
 import '../providers/call_provider.dart';
 import '../widgets/agent_status_toggle.dart';
+import '../widgets/dialpad.dart';
 import '../widgets/queue_card.dart';
 import 'active_call_screen.dart';
 import 'settings_screen.dart';
@@ -23,6 +24,123 @@ class _DashboardScreenState extends State<DashboardScreen> {
     });
   }
 
+  void _showDialer(BuildContext context) {
+    final numberController = TextEditingController();
+    String? selectedCallerId;
+
+    showModalBottomSheet(
+      context: context,
+      isScrollControlled: true,
+      shape: const RoundedRectangleBorder(
+        borderRadius: BorderRadius.vertical(top: Radius.circular(16)),
+      ),
+      builder: (ctx) {
+        final phoneNumbers = context.read<AgentProvider>().phoneNumbers;
+        return StatefulBuilder(
+          builder: (ctx, setSheetState) {
+            return Padding(
+              padding: EdgeInsets.only(
+                bottom: MediaQuery.of(ctx).viewInsets.bottom,
+                top: 16,
+                left: 16,
+                right: 16,
+              ),
+              child: Column(
+                mainAxisSize: MainAxisSize.min,
+                children: [
+                  // Number display
+                  TextField(
+                    controller: numberController,
+                    keyboardType: TextInputType.phone,
+                    autofillHints: const [AutofillHints.telephoneNumber],
+                    textAlign: TextAlign.center,
+                    style: Theme.of(ctx).textTheme.headlineSmall,
+                    decoration: InputDecoration(
+                      hintText: 'Enter phone number',
+                      suffixIcon: IconButton(
+                        icon: const Icon(Icons.backspace_outlined),
+                        onPressed: () {
+                          final text = numberController.text;
+                          if (text.isNotEmpty) {
+                            numberController.text =
+                                text.substring(0, text.length - 1);
+                            numberController.selection = TextSelection.fromPosition(
+                              TextPosition(offset: numberController.text.length),
+                            );
+                          }
+                        },
+                      ),
+                    ),
+                  ),
+                  // Caller ID selector
+                  if (phoneNumbers.isNotEmpty) ...[
+                    const SizedBox(height: 12),
+                    DropdownButtonFormField<String>(
+                      initialValue: selectedCallerId,
+                      decoration: const InputDecoration(
+                        labelText: 'Caller ID',
+                        isDense: true,
+                        contentPadding: EdgeInsets.symmetric(horizontal: 12, vertical: 8),
+                      ),
+                      items: [
+                        const DropdownMenuItem<String>(
+                          value: null,
+                          child: Text('Default'),
+                        ),
+                        ...phoneNumbers.map((p) => DropdownMenuItem<String>(
+                              value: p.phoneNumber,
+                              child: Text('${p.friendlyName} (${p.phoneNumber})'),
+                            )),
+                      ],
+                      onChanged: (value) {
+                        setSheetState(() {
+                          selectedCallerId = value;
+                        });
+                      },
+                    ),
+                  ],
+                  const SizedBox(height: 16),
+                  // Dialpad
+                  Dialpad(
+                    onDigit: (digit) {
+                      numberController.text += digit;
+                      numberController.selection = TextSelection.fromPosition(
+                        TextPosition(offset: numberController.text.length),
+                      );
+                    },
+                    onClose: () => Navigator.pop(ctx),
+                  ),
+                  const SizedBox(height: 8),
+                  // Call button
+                  ElevatedButton.icon(
+                    style: ElevatedButton.styleFrom(
+                      backgroundColor: Colors.green,
+                      foregroundColor: Colors.white,
+                      minimumSize: const Size(double.infinity, 48),
+                      shape: RoundedRectangleBorder(
+                        borderRadius: BorderRadius.circular(24),
+                      ),
+                    ),
+                    icon: const Icon(Icons.call),
+                    label: const Text('Call'),
+                    onPressed: () {
+                      final number = numberController.text.trim();
+                      if (number.isNotEmpty) {
+                        context.read<CallProvider>().makeCall(number, callerId: selectedCallerId);
+                        Navigator.pop(ctx);
+                      }
+                    },
+                  ),
+                  const SizedBox(height: 16),
+                ],
+              ),
+            );
+          },
+        );
+      },
+    );
+  }
+
   @override
   Widget build(BuildContext context) {
     final agent = context.watch<AgentProvider>();
@@ -58,6 +176,10 @@ class _DashboardScreenState extends State<DashboardScreen> {
           ),
         ],
       ),
+      floatingActionButton: FloatingActionButton(
+        onPressed: () => _showDialer(context),
+        child: const Icon(Icons.phone),
+      ),
       body: RefreshIndicator(
         onRefresh: () => agent.refresh(),
         child: ListView(

mobile/lib/screens/login_screen.dart

@@ -1,4 +1,5 @@
 import 'package:flutter/material.dart';
+import 'package:flutter/services.dart';
 import 'package:provider/provider.dart';
 import '../providers/auth_provider.dart';
 import 'package:flutter_secure_storage/flutter_secure_storage.dart';
@@ -39,6 +40,7 @@ class _LoginScreenState extends State<LoginScreen> {
       serverUrl = 'https://$serverUrl';
     }
 
+    TextInput.finishAutofillContext();
     context.read<AuthProvider>().login(
           serverUrl,
           _usernameController.text.trim(),
@@ -55,7 +57,8 @@ class _LoginScreenState extends State<LoginScreen> {
         child: Center(
           child: SingleChildScrollView(
             padding: const EdgeInsets.all(24),
-            child: Form(
+            child: AutofillGroup(
+              child: Form(
               key: _formKey,
               child: Column(
                 mainAxisSize: MainAxisSize.min,
@@ -80,6 +83,7 @@ class _LoginScreenState extends State<LoginScreen> {
                       border: OutlineInputBorder(),
                     ),
                     keyboardType: TextInputType.url,
+                    autofillHints: const [AutofillHints.url],
                     validator: (v) =>
                         v == null || v.trim().isEmpty ? 'Required' : null,
                   ),
@@ -91,6 +95,7 @@ class _LoginScreenState extends State<LoginScreen> {
                       prefixIcon: Icon(Icons.person),
                       border: OutlineInputBorder(),
                     ),
+                    autofillHints: const [AutofillHints.username],
                     validator: (v) =>
                         v == null || v.trim().isEmpty ? 'Required' : null,
                   ),
@@ -110,6 +115,7 @@ class _LoginScreenState extends State<LoginScreen> {
                       ),
                     ),
                     obscureText: _obscurePassword,
+                    autofillHints: const [AutofillHints.password],
                     validator: (v) =>
                         v == null || v.isEmpty ? 'Required' : null,
                   ),
@@ -142,6 +148,7 @@ class _LoginScreenState extends State<LoginScreen> {
                 ],
               ),
             ),
+            ),
           ),
         ),
       ),

mobile/lib/services/voice_service.dart

@@ -1,4 +1,5 @@
 import 'dart:async';
+import 'package:flutter/foundation.dart';
 import 'package:twilio_voice/twilio_voice.dart';
 import 'api_client.dart';
 
@@ -36,7 +37,7 @@ class VoiceService {
       _identity = data['identity'] as String;
       await TwilioVoice.instance.setTokens(accessToken: token);
     } catch (e) {
-      // Token fetch failed - will retry on next interval
+      debugPrint('VoiceService._fetchAndRegisterToken error: $e');
     }
   }
 
@@ -62,6 +63,23 @@ class VoiceService {
     await TwilioVoice.instance.call.toggleSpeaker(speaker);
   }
 
+  Future<bool> makeCall(String to, {String? callerId}) async {
+    try {
+      final extraOptions = <String, dynamic>{};
+      if (callerId != null && callerId.isNotEmpty) {
+        extraOptions['CallerId'] = callerId;
+      }
+      return await TwilioVoice.instance.call.place(
+        to: to,
+        from: _identity ?? '',
+        extraOptions: extraOptions,
+      ) ?? false;
+    } catch (e) {
+      debugPrint('VoiceService.makeCall error: $e');
+      return false;
+    }
+  }
+
   Future<void> sendDigits(String digits) async {
     await TwilioVoice.instance.call.sendDigits(digits);
   }