plugin_name = $plugin_name; $this->version = $version; } /** * Register admin menu */ public function add_plugin_admin_menu() { add_menu_page( 'Twilio WP Plugin', 'Twilio Phone', 'manage_options', 'twilio-wp-plugin', array($this, 'display_plugin_dashboard'), 'dashicons-phone', 30 ); add_submenu_page( 'twilio-wp-plugin', 'Dashboard', 'Dashboard', 'manage_options', 'twilio-wp-plugin', array($this, 'display_plugin_dashboard') ); add_submenu_page( 'twilio-wp-plugin', 'Settings', 'Settings', 'manage_options', 'twilio-wp-settings', array($this, 'display_plugin_settings') ); add_submenu_page( 'twilio-wp-plugin', 'Phone Schedules', 'Schedules', 'manage_options', 'twilio-wp-schedules', array($this, 'display_schedules_page') ); add_submenu_page( 'twilio-wp-plugin', 'Workflows', 'Workflows', 'manage_options', 'twilio-wp-workflows', array($this, 'display_workflows_page') ); add_submenu_page( 'twilio-wp-plugin', 'Call Queues', 'Queues', 'manage_options', 'twilio-wp-queues', array($this, 'display_queues_page') ); add_submenu_page( 'twilio-wp-plugin', 'Phone Numbers', 'Phone Numbers', 'manage_options', 'twilio-wp-numbers', array($this, 'display_numbers_page') ); add_submenu_page( 'twilio-wp-plugin', 'Voicemails', 'Voicemails', 'manage_options', 'twilio-wp-voicemails', array($this, 'display_voicemails_page') ); add_submenu_page( 'twilio-wp-plugin', 'Call Logs', 'Call Logs', 'manage_options', 'twilio-wp-call-logs', array($this, 'display_call_logs_page') ); add_submenu_page( 'twilio-wp-plugin', 'Agent Groups', 'Agent Groups', 'manage_options', 'twilio-wp-groups', array($this, 'display_groups_page') ); add_submenu_page( 'twilio-wp-plugin', 'Agent Queue', 'Agent Queue', 'manage_options', 'twilio-wp-agent-queue', array($this, 'display_agent_queue_page') ); add_submenu_page( 'twilio-wp-plugin', 'Outbound Calls', 'Outbound Calls', 'manage_options', 'twilio-wp-outbound', array($this, 'display_outbound_calls_page') ); add_submenu_page( 'twilio-wp-plugin', 'SMS Inbox', 'SMS Inbox', 'manage_options', 'twilio-wp-sms-inbox', array($this, 'display_sms_inbox_page') ); add_submenu_page( 'twilio-wp-plugin', 'Browser Phone', 'Browser Phone', 'manage_options', 'twilio-wp-browser-phone', array($this, 'display_browser_phone_page') ); } /** * Display dashboard */ public function display_plugin_dashboard() { ?>

Twilio Phone System Dashboard

Active Calls

0

Calls in Queue

0

Active Schedules

prefix . 'twp_phone_schedules'; echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1"); ?>

Active Workflows

prefix . 'twp_workflows'; echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1"); ?>

Recent Call Activity

Time From To Status Duration
No recent calls

Twilio WP Plugin Settings

Twilio API Settings

Account SID

Your Twilio Account SID
Auth Token

Your Twilio Auth Token
TwiML App SID

TwiML Application SID for Browser Phone (optional). See setup instructions below

Eleven Labs API Settings

API Key

Your Eleven Labs API Key
Model

Text-to-speech model to use. Multilingual v2 is recommended for best quality. Turbo v2 offers faster generation.
Default Voice

Default voice for text-to-speech. Click "Load Voices" after entering your API key.

Debug: Current saved voice ID = ""

Default Queue Settings

Queue Timeout (seconds)

Default timeout for calls in queue
Queue Size

Default maximum queue size

Webhook URLs

Voice Webhook
SMS Webhook
Status Webhook
Transcription Webhook

Used for automatic voicemail transcription callbacks

Voicemail & Transcription Settings

Urgent Keywords

Comma-separated keywords that trigger urgent notifications when found in voicemail transcriptions. Example: urgent,emergency,important,asap,help
SMS Notification Number

Phone number to receive SMS notifications for urgent voicemails. Use full international format (e.g., +1234567890)
Default SMS From Number

Default Twilio phone number to use as sender for SMS messages when not in a workflow context.

Phone Number Maintenance

Real-Time Queue Cleanup Configuration

Configure individual phone numbers to send status callbacks when calls end, enabling real-time queue cleanup.

When enabled: Calls will be removed from queue immediately when callers hang up.

Loading phone numbers...

TwiML App Setup for Browser Phone

Auto-Configuration (Recommended)

Let the plugin automatically set up everything for you:

Select Phone Numbers to Configure:

Loading phone numbers...

Routes calls based on agent preferences (browser vs cell phone)

Full Setup: Create TwiML App, set webhooks, configure selected phone numbers.
Numbers Only: Configure selected phone numbers with smart routing (requires TwiML App already set up).

Manual Setup Instructions

Or follow these steps to set up manually in your Twilio Console:

1. Create TwiML Application

  1. Go to Twilio Console → Voice → TwiML Apps
  2. Click "Create new TwiML App"
  3. Enter a friendly name: Browser Phone App
  4. Set Voice URL to:
  5. Set HTTP Method to: POST
  6. Leave Status Callback URL empty (optional)
  7. Click "Save"

2. Get TwiML App SID

  1. After creating the app, copy the App SID (starts with AP...)
  2. Paste it in the "TwiML App SID" field above
  3. Click "Save Changes"

3. Test Browser Phone

  1. Go to Twilio WP Plugin → Browser Phone
  2. Wait for status to show "Ready"
  3. Enter a phone number and select caller ID
  4. Click "Call" to test outbound calling

How It Works

  • Outbound Calls: Click "Call" to dial any phone number from your browser
  • Incoming Calls: Calls can be routed to your browser instead of cell phone
  • Call Quality: Uses your internet connection for high-quality VoIP calls
  • No Cell Phone: Agents can work entirely from their computer

Troubleshooting

  • "valid callerId must be provided":
    • Make sure you select a Caller ID before calling
    • The Caller ID must be a phone number you own in Twilio
    • Go to Twilio Console → Phone Numbers to verify your numbers
  • Status shows "Error": Check that TwiML App SID is correctly configured
  • "Failed to initialize": Verify Twilio credentials are correct
  • Browser blocks microphone: Allow microphone access when prompted
  • Poor call quality: Check internet connection and try different browser
  • "No audio" on calls: Check browser microphone permissions and refresh the page

Business Hours Schedules

Define business hours that determine when different workflows are active. Schedules automatically switch between workflows based on time and day.

'; } ?>
Schedule Name Days Business Hours Holidays Workflow Status Actions
schedule_name); ?> days_of_week))); ?> start_time . ' - ' . $schedule->end_time); ?> holiday_dates)) { $holidays = array_map('trim', explode(',', $schedule->holiday_dates)); echo esc_html(count($holidays) . ' date' . (count($holidays) > 1 ? 's' : '') . ' set'); } else { echo 'None'; } ?> workflow_id) { $workflow = TWP_Workflow::get_workflow($schedule->workflow_id); echo $workflow ? esc_html($workflow->workflow_name) : 'Workflow #' . $schedule->workflow_id; } else { echo 'No specific workflow'; } ?> is_active ? 'Active' : 'Inactive'; ?>
No schedules found. Create your first schedule.

Call Workflows

workflow_data, true); $step_count = isset($workflow_data['steps']) ? count($workflow_data['steps']) : 0; ?>
Workflow Name Phone Number Steps Status Actions
workflow_name); ?> phone_number); ?> steps is_active ? 'Active' : 'Inactive'; ?>

Call Queues

prefix . 'twp_call_queues'; $queues = $wpdb->get_results("SELECT * FROM $queue_table"); foreach ($queues as $queue) { $queue_status = TWP_Call_Queue::get_queue_status(); $waiting_calls = 0; foreach ($queue_status as $status) { if ($status['queue_id'] == $queue->id) { $waiting_calls = $status['waiting_calls']; break; } } ?>

queue_name); ?>

Phone Number: phone_number ?: 'Not set'); ?>
agent_group_id)) { $groups_table = $wpdb->prefix . 'twp_agent_groups'; $group = $wpdb->get_row($wpdb->prepare("SELECT group_name FROM $groups_table WHERE id = %d", $queue->agent_group_id)); if ($group) { $group_name = $group->group_name; } } ?>
Agent Group:
Waiting:
Max Size: max_size; ?>
Timeout: timeout_seconds; ?>s

Phone Numbers

Your Twilio Phone Numbers

Loading phone numbers...

Available Numbers for Purchase

Voicemails

Total Voicemails

prefix . 'twp_voicemails'; echo $wpdb->get_var("SELECT COUNT(*) FROM $table"); ?>

Today

get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()"); ?>

This Week

get_var("SELECT COUNT(*) FROM $table WHERE YEARWEEK(created_at) = YEARWEEK(NOW())"); ?>
display_voicemails_table(); ?>
Date/Time From Number Workflow Duration Transcription Recording Actions

Call Logs

Total Calls

get_var("SELECT COUNT(*) FROM $table"); ?>

Today

get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()"); ?>

Answered

get_var("SELECT COUNT(*) FROM $table WHERE status = 'completed' AND duration > 0"); ?>

Avg Duration

get_var("SELECT AVG(duration) FROM $table WHERE duration > 0"); echo $avg ? round($avg) . 's' : '0s'; ?>
display_call_logs_table(); ?>
Date/Time From Number To Number Status Duration Workflow Queue Time Actions Taken Details

Agent Groups

id); $member_count = count($members); ?>
Group Name Description Members Ring Strategy Timeout Actions
group_name); ?> description); ?> members ring_strategy); ?> timeout_seconds); ?>s

Agent Queue Dashboard

Your Status:
Calls Today: Total Calls: Avg Duration: s

Waiting Calls

Position Queue From Number Wait Time Action
Loading...

My Groups

id); $my_priority = 0; foreach ($members as $member) { if ($member->user_id == $current_user_id) { $my_priority = $member->priority; break; } } ?>
Group Name Members Your Priority
group_name); ?> members

Outbound Calls

Initiate outbound calls to connect customers with your phone. Click-to-call functionality allows you to dial any number.

Make an Outbound Call

Select the Twilio number to call from

Enter the number you want to call (include country code)

The number where you'll receive the call first

Recent Outbound Calls

prefix . 'twp_call_log'; $recent_calls = $wpdb->get_results($wpdb->prepare(" SELECT cl.*, u.display_name as agent_name FROM $log_table cl LEFT JOIN {$wpdb->users} u ON JSON_EXTRACT(cl.actions_taken, '$.agent_id') = u.ID WHERE cl.workflow_name = 'Outbound Call' OR cl.status = 'outbound_initiated' ORDER BY cl.created_at DESC LIMIT 20 ")); if (empty($recent_calls)) { echo ''; } else { foreach ($recent_calls as $call) { ?>
Date/Time From To Agent Status Duration
No outbound calls yet
created_at))); ?> from_number ?: 'N/A'); ?> to_number ?: 'N/A'); ?> agent_name ?: 'N/A'); ?> status))); ?> duration ? esc_html($call->duration . 's') : 'N/A'; ?>
prefix . 'twp_voicemails'; $workflows_table = $wpdb->prefix . 'twp_workflows'; $voicemails = $wpdb->get_results(" SELECT v.*, w.workflow_name FROM $voicemails_table v LEFT JOIN $workflows_table w ON v.workflow_id = w.id ORDER BY v.created_at DESC LIMIT 50 "); foreach ($voicemails as $voicemail) { ?> created_at))); ?> from_number); ?> workflow_name ?: 'N/A'); ?> duration ? esc_html($voicemail->duration . 's') : 'Unknown'; ?> transcription): ?> transcription, 0, 50) . '...'); ?> No transcription recording_url): ?> No recording No voicemails found.'; } } /** * Display call logs table content */ private function display_call_logs_table() { global $wpdb; $logs_table = $wpdb->prefix . 'twp_call_log'; $logs = $wpdb->get_results(" SELECT * FROM $logs_table ORDER BY created_at DESC LIMIT 100 "); foreach ($logs as $log) { ?> created_at))); ?> from_number ?: 'Unknown'); ?> to_number ?: 'System'); ?> status)); ?> duration ? esc_html($log->duration . 's') : '-'; ?> workflow_name ?: 'N/A'); ?> queue_time ? esc_html($log->queue_time . 's') : '-'; ?> actions_taken ?: 'None'); ?> No call logs found.'; } } /** * Show admin notices */ public function show_admin_notices() { // Check if we're on a plugin page $screen = get_current_screen(); if (!$screen || strpos($screen->id, 'twilio-wp') === false) { return; } // Check if database tables exist require_once TWP_PLUGIN_DIR . 'includes/class-twp-activator.php'; $tables_exist = TWP_Activator::ensure_tables_exist(); if (!$tables_exist) { ?>

Twilio WP Plugin: Database tables were missing and have been created automatically. If you continue to experience issues, please deactivate and reactivate the plugin.

Twilio WP Plugin: To use text-to-speech features, please configure your ElevenLabs API key.

Twilio WP Plugin: Please configure your Twilio credentials to start using the plugin.

plugin_name, TWP_PLUGIN_URL . 'assets/css/admin.css', array('thickbox'), $this->version, 'all' ); } /** * Enqueue scripts */ public function enqueue_scripts() { // Enqueue ThickBox for WordPress native modals wp_enqueue_script('thickbox'); wp_enqueue_script( $this->plugin_name, TWP_PLUGIN_URL . 'assets/js/admin.js', array('jquery', 'thickbox'), $this->version, false ); wp_localize_script( $this->plugin_name, 'twp_ajax', array( 'ajax_url' => admin_url('admin-ajax.php'), 'nonce' => wp_create_nonce('twp_ajax_nonce'), 'rest_url' => rest_url(), 'has_elevenlabs_key' => !empty(get_option('twp_elevenlabs_api_key')), 'timezone' => wp_timezone_string() ) ); } /** * AJAX handler for saving schedule */ public function ajax_save_schedule() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } // Debug logging - log incoming POST data error_log('TWP Schedule Save: POST data: ' . print_r($_POST, true)); $schedule_id = isset($_POST['schedule_id']) ? intval($_POST['schedule_id']) : 0; // Remove duplicate days and sanitize $days_of_week = isset($_POST['days_of_week']) ? $_POST['days_of_week'] : array(); $unique_days = array_unique(array_map('sanitize_text_field', $days_of_week)); $data = array( 'schedule_name' => sanitize_text_field($_POST['schedule_name']), 'days_of_week' => implode(',', $unique_days), 'start_time' => sanitize_text_field($_POST['start_time']), 'end_time' => sanitize_text_field($_POST['end_time']), 'workflow_id' => isset($_POST['workflow_id']) && !empty($_POST['workflow_id']) ? intval($_POST['workflow_id']) : null, 'holiday_dates' => isset($_POST['holiday_dates']) ? sanitize_textarea_field($_POST['holiday_dates']) : '', 'is_active' => isset($_POST['is_active']) ? 1 : 0 ); // Add optional fields if provided if (!empty($_POST['phone_number'])) { $data['phone_number'] = sanitize_text_field($_POST['phone_number']); } if (!empty($_POST['forward_number'])) { $data['forward_number'] = sanitize_text_field($_POST['forward_number']); } if (!empty($_POST['after_hours_action'])) { $data['after_hours_action'] = sanitize_text_field($_POST['after_hours_action']); } if (!empty($_POST['after_hours_workflow_id'])) { $data['after_hours_workflow_id'] = intval($_POST['after_hours_workflow_id']); } if (!empty($_POST['after_hours_forward_number'])) { $data['after_hours_forward_number'] = sanitize_text_field($_POST['after_hours_forward_number']); } // Debug logging - log processed data error_log('TWP Schedule Save: Processed data: ' . print_r($data, true)); error_log('TWP Schedule Save: Schedule ID: ' . $schedule_id); if ($schedule_id) { error_log('TWP Schedule Save: Updating existing schedule'); $result = TWP_Scheduler::update_schedule($schedule_id, $data); } else { error_log('TWP Schedule Save: Creating new schedule'); $result = TWP_Scheduler::create_schedule($data); } error_log('TWP Schedule Save: Result: ' . ($result ? 'true' : 'false')); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for deleting schedule */ public function ajax_delete_schedule() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $schedule_id = intval($_POST['schedule_id']); $result = TWP_Scheduler::delete_schedule($schedule_id); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for getting all schedules */ public function ajax_get_schedules() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $schedules = TWP_Scheduler::get_schedules(); wp_send_json_success($schedules); } /** * AJAX handler for getting a single schedule */ public function ajax_get_schedule() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $schedule_id = intval($_POST['schedule_id']); $schedule = TWP_Scheduler::get_schedule($schedule_id); if ($schedule) { wp_send_json_success($schedule); } else { wp_send_json_error('Schedule not found'); } } /** * AJAX handler for saving workflow */ public function ajax_save_workflow() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $workflow_id = isset($_POST['workflow_id']) ? intval($_POST['workflow_id']) : 0; // Parse the workflow data JSON $workflow_data_json = isset($_POST['workflow_data']) ? stripslashes($_POST['workflow_data']) : '{}'; // Log for debugging error_log('TWP Workflow Save - Raw data: ' . $workflow_data_json); // Handle empty workflow data if (empty($workflow_data_json) || $workflow_data_json === '{}') { $workflow_data_parsed = array( 'steps' => array(), 'conditions' => array(), 'actions' => array() ); } else { $workflow_data_parsed = json_decode($workflow_data_json, true); if (json_last_error() !== JSON_ERROR_NONE) { error_log('TWP Workflow Save - JSON Error: ' . json_last_error_msg()); wp_send_json_error('Invalid workflow data format: ' . json_last_error_msg()); return; } } $data = array( 'workflow_name' => sanitize_text_field($_POST['workflow_name']), 'phone_number' => sanitize_text_field($_POST['phone_number']), 'steps' => isset($workflow_data_parsed['steps']) ? $workflow_data_parsed['steps'] : array(), 'conditions' => isset($workflow_data_parsed['conditions']) ? $workflow_data_parsed['conditions'] : array(), 'actions' => isset($workflow_data_parsed['actions']) ? $workflow_data_parsed['actions'] : array(), 'is_active' => isset($_POST['is_active']) ? intval($_POST['is_active']) : 0, 'workflow_data' => $workflow_data_json // Keep the raw JSON for update_workflow ); if ($workflow_id) { $result = TWP_Workflow::update_workflow($workflow_id, $data); } else { $result = TWP_Workflow::create_workflow($data); } if ($result === false) { wp_send_json_error('Failed to save workflow to database'); } else { global $wpdb; wp_send_json_success(array('success' => true, 'workflow_id' => $workflow_id ?: $wpdb->insert_id)); } } /** * AJAX handler for getting workflow */ public function ajax_get_workflow() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $workflow_id = intval($_POST['workflow_id']); $workflow = TWP_Workflow::get_workflow($workflow_id); wp_send_json_success($workflow); } /** * AJAX handler for deleting workflow */ public function ajax_delete_workflow() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $workflow_id = intval($_POST['workflow_id']); $result = TWP_Workflow::delete_workflow($workflow_id); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for test call */ public function ajax_test_call() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $to_number = sanitize_text_field($_POST['to_number']); $workflow_id = intval($_POST['workflow_id']); $twilio = new TWP_Twilio_API(); $twiml_url = home_url('/wp-json/twilio-webhook/v1/voice'); $twiml_url = add_query_arg('workflow_id', $workflow_id, $twiml_url); $result = $twilio->make_call($to_number, $twiml_url); wp_send_json_success($result); } /** * AJAX handler for getting phone numbers */ public function ajax_get_phone_numbers() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $twilio = new TWP_Twilio_API(); $result = $twilio->get_phone_numbers(); if ($result['success']) { wp_send_json_success($result['data']['incoming_phone_numbers']); } else { wp_send_json_error($result['error']); } } /** * AJAX handler for searching available phone numbers */ public function ajax_search_available_numbers() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $country_code = sanitize_text_field($_POST['country_code']); $area_code = sanitize_text_field($_POST['area_code']); $contains = sanitize_text_field($_POST['contains']); $twilio = new TWP_Twilio_API(); $result = $twilio->search_available_numbers($country_code, $area_code, $contains); if ($result['success']) { wp_send_json_success($result['data']['available_phone_numbers']); } else { wp_send_json_error($result['error']); } } /** * AJAX handler for purchasing a phone number */ public function ajax_purchase_number() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $phone_number = sanitize_text_field($_POST['phone_number']); $voice_url = isset($_POST['voice_url']) ? esc_url_raw($_POST['voice_url']) : null; $sms_url = isset($_POST['sms_url']) ? esc_url_raw($_POST['sms_url']) : null; $twilio = new TWP_Twilio_API(); $result = $twilio->purchase_phone_number($phone_number, $voice_url, $sms_url); wp_send_json($result); } /** * AJAX handler for configuring a phone number */ public function ajax_configure_number() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $number_sid = sanitize_text_field($_POST['number_sid']); $voice_url = esc_url_raw($_POST['voice_url']); $sms_url = esc_url_raw($_POST['sms_url']); $twilio = new TWP_Twilio_API(); $result = $twilio->configure_phone_number($number_sid, $voice_url, $sms_url); wp_send_json($result); } /** * AJAX handler for releasing a phone number */ public function ajax_release_number() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $number_sid = sanitize_text_field($_POST['number_sid']); $twilio = new TWP_Twilio_API(); $result = $twilio->release_phone_number($number_sid); wp_send_json($result); } /** * AJAX handler for getting queue details */ public function ajax_get_queue() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $queue_id = intval($_POST['queue_id']); $queue = TWP_Call_Queue::get_queue($queue_id); wp_send_json_success($queue); } /** * AJAX handler for saving queue */ public function ajax_save_queue() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $queue_id = isset($_POST['queue_id']) ? intval($_POST['queue_id']) : 0; $data = array( 'queue_name' => sanitize_text_field($_POST['queue_name']), 'phone_number' => sanitize_text_field($_POST['phone_number']), 'agent_group_id' => !empty($_POST['agent_group_id']) ? intval($_POST['agent_group_id']) : null, 'max_size' => intval($_POST['max_size']), 'wait_music_url' => esc_url_raw($_POST['wait_music_url']), 'tts_message' => sanitize_textarea_field($_POST['tts_message']), 'timeout_seconds' => intval($_POST['timeout_seconds']) ); if ($queue_id) { // Update existing queue $result = TWP_Call_Queue::update_queue($queue_id, $data); } else { // Create new queue $result = TWP_Call_Queue::create_queue($data); } wp_send_json_success(array('success' => $result)); } /** * AJAX handler for getting queue details with call info */ public function ajax_get_queue_details() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $queue_id = intval($_POST['queue_id']); $queue = TWP_Call_Queue::get_queue($queue_id); if (!$queue) { wp_send_json_error('Queue not found'); } global $wpdb; $calls_table = $wpdb->prefix . 'twp_queued_calls'; // Get current waiting calls $waiting_calls = $wpdb->get_results($wpdb->prepare( "SELECT * FROM $calls_table WHERE queue_id = %d AND status = 'waiting' ORDER BY position ASC", $queue_id )); // Calculate average wait time $avg_wait = $wpdb->get_var($wpdb->prepare( "SELECT AVG(TIMESTAMPDIFF(SECOND, joined_at, answered_at)) FROM $calls_table WHERE queue_id = %d AND status = 'answered' AND joined_at >= DATE_SUB(NOW(), INTERVAL 24 HOUR)", $queue_id )); $queue_status = TWP_Call_Queue::get_queue_status(); $waiting_count = 0; foreach ($queue_status as $status) { if ($status['queue_id'] == $queue_id) { $waiting_count = $status['waiting_calls']; break; } } wp_send_json_success(array( 'queue' => $queue, 'waiting_calls' => $waiting_count, 'avg_wait_time' => $avg_wait ? round($avg_wait) . ' seconds' : 'N/A', 'calls' => $waiting_calls )); } /** * AJAX handler for getting all queues */ public function ajax_get_all_queues() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $queues = TWP_Call_Queue::get_all_queues(); wp_send_json_success($queues); } /** * AJAX handler for deleting queue */ public function ajax_delete_queue() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $queue_id = intval($_POST['queue_id']); $result = TWP_Call_Queue::delete_queue($queue_id); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for dashboard stats */ public function ajax_get_dashboard_stats() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } // Ensure database tables exist require_once TWP_PLUGIN_DIR . 'includes/class-twp-activator.php'; $tables_exist = TWP_Activator::ensure_tables_exist(); global $wpdb; $calls_table = $wpdb->prefix . 'twp_queued_calls'; $log_table = $wpdb->prefix . 'twp_call_log'; $active_calls = 0; $queued_calls = 0; $recent_calls = array(); try { // Check if tables exist before querying $calls_table_exists = $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $calls_table)); $log_table_exists = $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $log_table)); if ($calls_table_exists) { // First, clean up old answered calls that might be stuck (older than 2 hours) $wpdb->query( "UPDATE $calls_table SET status = 'completed', ended_at = NOW() WHERE status = 'answered' AND joined_at < DATE_SUB(NOW(), INTERVAL 2 HOUR)" ); // Get active calls - only recent ones to avoid counting stuck records $active_calls = $wpdb->get_var( "SELECT COUNT(*) FROM $calls_table WHERE status IN ('waiting', 'answered') AND joined_at >= DATE_SUB(NOW(), INTERVAL 4 HOUR)" ); // Get queued calls $queued_calls = $wpdb->get_var( "SELECT COUNT(*) FROM $calls_table WHERE status = 'waiting'" ); } if ($log_table_exists) { // Get recent calls from last 24 hours $recent_calls = $wpdb->get_results( "SELECT call_sid, status, duration, updated_at FROM $log_table WHERE updated_at >= DATE_SUB(NOW(), INTERVAL 24 HOUR) ORDER BY updated_at DESC LIMIT 10" ); } } catch (Exception $e) { error_log('TWP Plugin Dashboard Stats Error: ' . $e->getMessage()); // Continue with default values } $formatted_calls = array(); foreach ($recent_calls as $call) { $formatted_calls[] = array( 'time' => date('H:i', strtotime($call->updated_at)), 'from' => substr($call->call_sid, 0, 10) . '...', 'to' => 'System', 'status' => ucfirst($call->status), 'duration' => $call->duration ? $call->duration . 's' : '-' ); } wp_send_json_success(array( 'active_calls' => $active_calls ?: 0, 'queued_calls' => $queued_calls ?: 0, 'recent_calls' => $formatted_calls )); } /** * AJAX handler for getting Eleven Labs voices */ public function ajax_get_elevenlabs_voices() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $elevenlabs = new TWP_ElevenLabs_API(); $result = $elevenlabs->get_cached_voices(); if ($result['success']) { wp_send_json_success($result['data']['voices']); } else { $error_message = 'Failed to load voices'; if (is_string($result['error'])) { $error_message = $result['error']; } elseif (is_array($result['error']) && isset($result['error']['detail'])) { $error_message = $result['error']['detail']; } elseif (is_array($result['error']) && isset($result['error']['error'])) { $error_message = $result['error']['error']; } // Check if it's an API key issue and provide better error messages if (empty(get_option('twp_elevenlabs_api_key'))) { $error_message = 'Please configure your ElevenLabs API key in the settings first.'; } elseif (strpos(strtolower($error_message), 'unauthorized') !== false || strpos(strtolower($error_message), 'invalid') !== false || strpos(strtolower($error_message), '401') !== false) { $error_message = 'Invalid API key. Please check your ElevenLabs API key in the settings.'; } elseif (strpos(strtolower($error_message), 'quota') !== false || strpos(strtolower($error_message), 'limit') !== false) { $error_message = 'API quota exceeded. Please check your ElevenLabs subscription limits.'; } elseif (strpos(strtolower($error_message), 'network') !== false || strpos(strtolower($error_message), 'timeout') !== false || strpos(strtolower($error_message), 'connection') !== false) { $error_message = 'Network error connecting to ElevenLabs. Please try again later.'; } elseif ($error_message === 'Failed to load voices') { // Generic error - provide more helpful message $api_key = get_option('twp_elevenlabs_api_key'); if (empty($api_key)) { $error_message = 'No ElevenLabs API key configured. Please add your API key in the settings.'; } else { $error_message = 'Unable to connect to ElevenLabs API. Please check your API key and internet connection.'; } } wp_send_json_error($error_message); } } /** * AJAX handler for getting ElevenLabs models */ public function ajax_get_elevenlabs_models() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $elevenlabs = new TWP_ElevenLabs_API(); $result = $elevenlabs->get_cached_models(); if ($result['success']) { wp_send_json_success($result['data']); } else { $error_message = 'Failed to load models'; if (is_string($result['error'])) { $error_message = $result['error']; } elseif (is_array($result['error']) && isset($result['error']['detail'])) { $error_message = $result['error']['detail']; } elseif (is_array($result['error']) && isset($result['error']['error'])) { $error_message = $result['error']['error']; } // Check if it's an API key issue and provide better error messages if (empty(get_option('twp_elevenlabs_api_key'))) { $error_message = 'Please configure your ElevenLabs API key in the settings first.'; } elseif (strpos(strtolower($error_message), 'unauthorized') !== false || strpos(strtolower($error_message), 'invalid') !== false || strpos(strtolower($error_message), '401') !== false) { $error_message = 'Invalid API key. Please check your ElevenLabs API key in the settings.'; } elseif (strpos(strtolower($error_message), 'quota') !== false || strpos(strtolower($error_message), 'limit') !== false) { $error_message = 'API quota exceeded. Please check your ElevenLabs subscription limits.'; } elseif (strpos(strtolower($error_message), 'network') !== false || strpos(strtolower($error_message), 'timeout') !== false || strpos(strtolower($error_message), 'connection') !== false) { $error_message = 'Network error connecting to ElevenLabs. Please try again later.'; } elseif ($error_message === 'Failed to load models') { // Generic error - provide more helpful message $api_key = get_option('twp_elevenlabs_api_key'); if (empty($api_key)) { $error_message = 'No ElevenLabs API key configured. Please add your API key in the settings.'; } else { $error_message = 'Unable to connect to ElevenLabs API. Please check your API key and internet connection.'; } } wp_send_json_error($error_message); } } /** * AJAX handler for previewing a voice */ public function ajax_preview_voice() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $voice_id = sanitize_text_field($_POST['voice_id']); $text = sanitize_text_field($_POST['text']) ?: 'Hello, this is a preview of this voice.'; $elevenlabs = new TWP_ElevenLabs_API(); $result = $elevenlabs->text_to_speech($text, $voice_id); if ($result['success']) { wp_send_json_success(array( 'audio_url' => $result['file_url'] )); } else { $error_message = 'Failed to generate voice preview'; if (is_string($result['error'])) { $error_message = $result['error']; } elseif (is_array($result['error']) && isset($result['error']['detail'])) { $error_message = $result['error']['detail']; } elseif (is_array($result['error']) && isset($result['error']['error'])) { $error_message = $result['error']['error']; } wp_send_json_error($error_message); } } /** * AJAX handler to get voicemail details */ public function ajax_get_voicemail() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $voicemail_id = intval($_POST['voicemail_id']); if (!$voicemail_id) { wp_send_json_error('Invalid voicemail ID'); } global $wpdb; $table_name = $wpdb->prefix . 'twp_voicemails'; $voicemail = $wpdb->get_row($wpdb->prepare( "SELECT * FROM $table_name WHERE id = %d", $voicemail_id )); if ($voicemail) { wp_send_json_success($voicemail); } else { wp_send_json_error('Voicemail not found'); } } /** * AJAX handler to delete voicemail */ public function ajax_delete_voicemail() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $voicemail_id = intval($_POST['voicemail_id']); if (!$voicemail_id) { wp_send_json_error('Invalid voicemail ID'); } global $wpdb; $table_name = $wpdb->prefix . 'twp_voicemails'; $result = $wpdb->delete( $table_name, array('id' => $voicemail_id), array('%d') ); if ($result !== false) { wp_send_json_success('Voicemail deleted successfully'); } else { wp_send_json_error('Error deleting voicemail'); } } /** * AJAX handler to get voicemail audio URL */ public function ajax_get_voicemail_audio() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Unauthorized'); return; } $voicemail_id = isset($_POST['voicemail_id']) ? intval($_POST['voicemail_id']) : 0; if (!$voicemail_id) { wp_send_json_error('Invalid voicemail ID'); return; } global $wpdb; $table_name = $wpdb->prefix . 'twp_voicemails'; $voicemail = $wpdb->get_row($wpdb->prepare( "SELECT recording_url FROM $table_name WHERE id = %d", $voicemail_id )); if (!$voicemail || !$voicemail->recording_url) { wp_send_json_error('Voicemail not found'); return; } // Fetch the audio from Twilio using authenticated request $account_sid = get_option('twp_twilio_account_sid'); $auth_token = get_option('twp_twilio_auth_token'); // Add .mp3 to the URL if not present $audio_url = $voicemail->recording_url; if (strpos($audio_url, '.mp3') === false && strpos($audio_url, '.wav') === false) { $audio_url .= '.mp3'; } // Log for debugging error_log('TWP Voicemail Audio - Fetching from: ' . $audio_url); // Fetch audio with authentication $response = wp_remote_get($audio_url, array( 'headers' => array( 'Authorization' => 'Basic ' . base64_encode($account_sid . ':' . $auth_token) ), 'timeout' => 30 )); if (is_wp_error($response)) { error_log('TWP Voicemail Audio - Error: ' . $response->get_error_message()); wp_send_json_error('Unable to fetch audio: ' . $response->get_error_message()); return; } $response_code = wp_remote_retrieve_response_code($response); if ($response_code !== 200) { error_log('TWP Voicemail Audio - HTTP Error: ' . $response_code); wp_send_json_error('Audio fetch failed with code: ' . $response_code); return; } $body = wp_remote_retrieve_body($response); $content_type = wp_remote_retrieve_header($response, 'content-type') ?: 'audio/mpeg'; // Return audio as base64 data URL $base64_audio = base64_encode($body); $data_url = 'data:' . $content_type . ';base64,' . $base64_audio; wp_send_json_success(array( 'audio_url' => $data_url, 'content_type' => $content_type, 'size' => strlen($body) )); } /** * AJAX handler to manually transcribe voicemail */ public function ajax_transcribe_voicemail() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $voicemail_id = intval($_POST['voicemail_id']); if (!$voicemail_id) { wp_send_json_error('Invalid voicemail ID'); } global $wpdb; $table_name = $wpdb->prefix . 'twp_voicemails'; $voicemail = $wpdb->get_row($wpdb->prepare( "SELECT * FROM $table_name WHERE id = %d", $voicemail_id )); if (!$voicemail) { wp_send_json_error('Voicemail not found'); } // For now, we'll use a placeholder transcription since we'd need a speech-to-text service // In a real implementation, you'd send the recording URL to a transcription service $placeholder_transcription = "This is a placeholder transcription. In a production environment, this would be generated using a speech-to-text service like Google Cloud Speech-to-Text, Amazon Transcribe, or Twilio's built-in transcription service."; $result = $wpdb->update( $table_name, array('transcription' => $placeholder_transcription), array('id' => $voicemail_id), array('%s'), array('%d') ); if ($result !== false) { wp_send_json_success(array('transcription' => $placeholder_transcription)); } else { wp_send_json_error('Error generating transcription'); } } /** * AJAX handler for getting all groups */ public function ajax_get_all_groups() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $groups = TWP_Agent_Groups::get_all_groups(); wp_send_json_success($groups); } /** * AJAX handler for getting a group */ public function ajax_get_group() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = intval($_POST['group_id']); $group = TWP_Agent_Groups::get_group($group_id); wp_send_json_success($group); } /** * AJAX handler for saving a group */ public function ajax_save_group() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = isset($_POST['group_id']) ? intval($_POST['group_id']) : 0; $data = array( 'group_name' => sanitize_text_field($_POST['group_name']), 'description' => sanitize_textarea_field($_POST['description']), 'ring_strategy' => sanitize_text_field($_POST['ring_strategy'] ?? 'simultaneous'), 'timeout_seconds' => intval($_POST['timeout_seconds'] ?? 30) ); if ($group_id) { $result = TWP_Agent_Groups::update_group($group_id, $data); } else { $result = TWP_Agent_Groups::create_group($data); } wp_send_json_success(array('success' => $result !== false, 'group_id' => $result)); } /** * AJAX handler for deleting a group */ public function ajax_delete_group() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = intval($_POST['group_id']); $result = TWP_Agent_Groups::delete_group($group_id); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for getting group members */ public function ajax_get_group_members() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = intval($_POST['group_id']); $members = TWP_Agent_Groups::get_group_members($group_id); wp_send_json_success($members); } /** * AJAX handler for adding a group member */ public function ajax_add_group_member() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = intval($_POST['group_id']); $user_id = intval($_POST['user_id']); $priority = intval($_POST['priority'] ?? 0); $result = TWP_Agent_Groups::add_member($group_id, $user_id, $priority); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for removing a group member */ public function ajax_remove_group_member() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_die('Unauthorized'); } $group_id = intval($_POST['group_id']); $user_id = intval($_POST['user_id']); $result = TWP_Agent_Groups::remove_member($group_id, $user_id); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for accepting a call */ public function ajax_accept_call() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $call_id = intval($_POST['call_id']); $user_id = get_current_user_id(); $result = TWP_Agent_Manager::accept_queued_call($call_id, $user_id); if ($result['success']) { wp_send_json_success($result); } else { wp_send_json_error($result['error']); } } /** * AJAX handler for getting waiting calls */ public function ajax_get_waiting_calls() { check_ajax_referer('twp_ajax_nonce', 'nonce'); global $wpdb; $calls_table = $wpdb->prefix . 'twp_queued_calls'; $queues_table = $wpdb->prefix . 'twp_call_queues'; $waiting_calls = $wpdb->get_results(" SELECT c.*, q.queue_name, TIMESTAMPDIFF(SECOND, c.joined_at, NOW()) as wait_seconds FROM $calls_table c JOIN $queues_table q ON c.queue_id = q.id WHERE c.status = 'waiting' ORDER BY c.position ASC "); wp_send_json_success($waiting_calls); } /** * AJAX handler for setting agent status */ public function ajax_set_agent_status() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $user_id = get_current_user_id(); $status = sanitize_text_field($_POST['status']); $result = TWP_Agent_Manager::set_agent_status($user_id, $status); wp_send_json_success(array('success' => $result)); } /** * AJAX handler for getting call details */ public function ajax_get_call_details() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!isset($_POST['call_sid'])) { wp_send_json_error('Call SID is required'); } $call_sid = sanitize_text_field($_POST['call_sid']); global $wpdb; $table_name = $wpdb->prefix . 'twp_call_log'; $call = $wpdb->get_row($wpdb->prepare( "SELECT * FROM $table_name WHERE call_sid = %s", $call_sid )); if ($call) { // Parse actions_taken if it's JSON if ($call->actions_taken && is_string($call->actions_taken)) { $decoded = json_decode($call->actions_taken, true); if ($decoded) { $call->actions_taken = json_encode($decoded, JSON_PRETTY_PRINT); } } wp_send_json_success($call); } else { wp_send_json_error('Call not found'); } } /** * AJAX handler for requesting callback */ public function ajax_request_callback() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $phone_number = sanitize_text_field($_POST['phone_number']); $queue_id = isset($_POST['queue_id']) ? intval($_POST['queue_id']) : null; $call_sid = isset($_POST['call_sid']) ? sanitize_text_field($_POST['call_sid']) : null; if (empty($phone_number)) { wp_send_json_error(array('message' => 'Phone number is required')); } $callback_id = TWP_Callback_Manager::request_callback($phone_number, $queue_id, $call_sid); if ($callback_id) { wp_send_json_success(array( 'callback_id' => $callback_id, 'message' => 'Callback requested successfully' )); } else { wp_send_json_error(array('message' => 'Failed to request callback')); } } /** * AJAX handler for initiating outbound calls */ public function ajax_initiate_outbound_call() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $to_number = sanitize_text_field($_POST['to_number']); $agent_user_id = get_current_user_id(); if (empty($to_number)) { wp_send_json_error(array('message' => 'Phone number is required')); } $result = TWP_Callback_Manager::initiate_outbound_call($to_number, $agent_user_id); if ($result['success']) { wp_send_json_success(array( 'call_sid' => $result['call_sid'], 'message' => 'Outbound call initiated successfully' )); } else { wp_send_json_error(array('message' => $result['error'])); } } /** * AJAX handler for getting pending callbacks */ public function ajax_get_callbacks() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $pending_callbacks = TWP_Callback_Manager::get_pending_callbacks(); $callback_stats = TWP_Callback_Manager::get_callback_stats(); wp_send_json_success(array( 'callbacks' => $pending_callbacks, 'stats' => $callback_stats )); } /** * AJAX handler for updating phone numbers with status callbacks */ public function ajax_update_phone_status_callbacks() { check_ajax_referer('twp_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } try { $twilio = new TWP_Twilio_API(); $result = $twilio->enable_status_callbacks_for_all_numbers(); if ($result['success']) { wp_send_json_success($result['data']); } else { wp_send_json_error($result['error']); } } catch (Exception $e) { wp_send_json_error('Failed to update phone numbers: ' . $e->getMessage()); } } /** * AJAX handler for toggling individual phone number status callbacks */ public function ajax_toggle_number_status_callback() { check_ajax_referer('twp_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $sid = isset($_POST['sid']) ? sanitize_text_field($_POST['sid']) : ''; $enable = isset($_POST['enable']) ? $_POST['enable'] === 'true' : false; if (empty($sid)) { wp_send_json_error('Phone number SID is required'); } try { $twilio = new TWP_Twilio_API(); $result = $twilio->toggle_number_status_callback($sid, $enable); if ($result['success']) { wp_send_json_success($result['data']); } else { wp_send_json_error($result['error']); } } catch (Exception $e) { wp_send_json_error('Failed to update phone number: ' . $e->getMessage()); } } /** * AJAX handler for generating capability tokens for Browser Phone */ public function ajax_generate_capability_token() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } try { $twilio = new TWP_Twilio_API(); $result = $twilio->generate_capability_token(); if ($result['success']) { wp_send_json_success($result['data']); } else { wp_send_json_error($result['error']); } } catch (Exception $e) { wp_send_json_error('Failed to generate capability token: ' . $e->getMessage()); } } /** * AJAX handler for saving user's call mode preference */ public function ajax_save_call_mode() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('read')) { wp_send_json_error('Insufficient permissions'); } $mode = isset($_POST['mode']) ? sanitize_text_field($_POST['mode']) : ''; if (!in_array($mode, ['browser', 'cell'])) { wp_send_json_error('Invalid mode'); } $user_id = get_current_user_id(); $updated = update_user_meta($user_id, 'twp_call_mode', $mode); if ($updated !== false) { wp_send_json_success([ 'mode' => $mode, 'message' => 'Call mode updated successfully' ]); } else { wp_send_json_error('Failed to update call mode'); } } /** * AJAX handler for auto-configuring TwiML App for browser phone */ public function ajax_auto_configure_twiml_app() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $enable_smart_routing = isset($_POST['enable_smart_routing']) && $_POST['enable_smart_routing'] === 'true'; $selected_numbers = isset($_POST['selected_numbers']) ? json_decode(stripslashes($_POST['selected_numbers']), true) : []; try { $result = $this->auto_configure_browser_phone($enable_smart_routing, $selected_numbers); if ($result['success']) { wp_send_json_success($result['data']); } else { wp_send_json_error($result['error']); } } catch (Exception $e) { wp_send_json_error('Failed to auto-configure: ' . $e->getMessage()); } } /** * Auto-configure browser phone by creating TwiML App and setting up webhooks */ private function auto_configure_browser_phone($enable_smart_routing = true, $selected_numbers = []) { $twilio = new TWP_Twilio_API(); $client = $twilio->get_client(); if (!$client) { return [ 'success' => false, 'error' => 'Twilio client not initialized. Please check your credentials.' ]; } $steps_completed = []; $warnings = []; try { // Step 1: Check if TwiML App already exists $current_app_sid = get_option('twp_twiml_app_sid'); $app_sid = null; if ($current_app_sid) { // Try to fetch existing app to verify it exists try { $existing_app = $client->applications($current_app_sid)->fetch(); $app_sid = $existing_app->sid; $steps_completed[] = 'Found existing TwiML App: ' . $existing_app->friendlyName; } catch (Exception $e) { $warnings[] = 'Existing TwiML App SID is invalid, creating new one'; $current_app_sid = null; } } // Step 2: Create TwiML App if needed if (!$app_sid) { $voice_url = home_url('/wp-json/twilio-webhook/v1/browser-voice'); $fallback_url = home_url('/wp-json/twilio-webhook/v1/browser-fallback'); $app = $client->applications->create([ 'friendlyName' => 'Browser Phone App - ' . get_bloginfo('name'), 'voiceUrl' => $voice_url, 'voiceMethod' => 'POST', 'voiceFallbackUrl' => $fallback_url, 'voiceFallbackMethod' => 'POST' ]); $app_sid = $app->sid; $steps_completed[] = 'Created new TwiML App: ' . $app->friendlyName; } // Step 3: Save TwiML App SID to WordPress update_option('twp_twiml_app_sid', $app_sid); $steps_completed[] = 'Saved TwiML App SID to WordPress settings'; // Step 4: Test capability token generation $token_result = $twilio->generate_capability_token(); if ($token_result['success']) { $steps_completed[] = 'Successfully generated test capability token'; } else { $warnings[] = 'Capability token generation failed: ' . $token_result['error']; } // Step 5: Update phone numbers with appropriate webhook URLs $phone_result = $this->auto_configure_phone_numbers_for_browser($enable_smart_routing, $selected_numbers); if ($phone_result['updated_count'] > 0) { $webhook_type = $enable_smart_routing ? 'smart routing' : 'browser voice'; $steps_completed[] = 'Updated ' . $phone_result['updated_count'] . ' phone numbers with ' . $webhook_type . ' webhooks'; } if ($phone_result['skipped_count'] > 0) { $steps_completed[] = 'Skipped ' . $phone_result['skipped_count'] . ' phone numbers (not selected)'; } if (!empty($phone_result['warnings'])) { $warnings = array_merge($warnings, $phone_result['warnings']); } return [ 'success' => true, 'data' => [ 'app_sid' => $app_sid, 'steps_completed' => $steps_completed, 'warnings' => $warnings, 'voice_url' => home_url('/wp-json/twilio-webhook/v1/browser-voice'), 'message' => 'Browser phone auto-configuration completed successfully!' ] ]; } catch (Exception $e) { return [ 'success' => false, 'error' => 'Auto-configuration failed: ' . $e->getMessage() ]; } } /** * Auto-configure phone numbers with browser webhooks (optional) */ private function auto_configure_phone_numbers_for_browser($enable_smart_routing = true, $selected_numbers = []) { $twilio = new TWP_Twilio_API(); $phone_numbers = $twilio->get_phone_numbers(); $updated_count = 0; $skipped_count = 0; $warnings = []; if (!$phone_numbers['success']) { return [ 'updated_count' => 0, 'skipped_count' => 0, 'warnings' => ['Could not retrieve phone numbers: ' . $phone_numbers['error']] ]; } // Create a map of selected number SIDs for quick lookup $selected_sids = []; if (!empty($selected_numbers)) { foreach ($selected_numbers as $selected) { $selected_sids[$selected['sid']] = true; } } $smart_routing_url = home_url('/wp-json/twilio-webhook/v1/smart-routing'); $browser_voice_url = home_url('/wp-json/twilio-webhook/v1/browser-voice'); $target_url = $enable_smart_routing ? $smart_routing_url : $browser_voice_url; foreach ($phone_numbers['data']['incoming_phone_numbers'] as $number) { // Skip if number is not selected (when selection is provided) if (!empty($selected_numbers) && !isset($selected_sids[$number['sid']])) { $skipped_count++; error_log('TWP: Skipping phone number ' . $number['phone_number'] . ' (not selected)'); continue; } try { // Only update if not already using the target URL if ($number['voice_url'] !== $target_url) { $client = $twilio->get_client(); $client->incomingPhoneNumbers($number['sid'])->update([ 'voiceUrl' => $target_url, 'voiceMethod' => 'POST' ]); $updated_count++; error_log('TWP: Updated phone number ' . $number['phone_number'] . ' to use ' . $target_url); } } catch (Exception $e) { $warnings[] = 'Failed to update ' . $number['phone_number'] . ': ' . $e->getMessage(); } } return [ 'updated_count' => $updated_count, 'skipped_count' => $skipped_count, 'warnings' => $warnings ]; } /** * AJAX handler for configuring phone numbers only */ public function ajax_configure_phone_numbers_only() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $enable_smart_routing = isset($_POST['enable_smart_routing']) && $_POST['enable_smart_routing'] === 'true'; $selected_numbers = isset($_POST['selected_numbers']) ? json_decode(stripslashes($_POST['selected_numbers']), true) : []; try { $result = $this->configure_phone_numbers_only($enable_smart_routing, $selected_numbers); if ($result['success']) { wp_send_json_success($result['data']); } else { wp_send_json_error($result['error']); } } catch (Exception $e) { wp_send_json_error('Failed to configure phone numbers: ' . $e->getMessage()); } } /** * Configure phone numbers only (no TwiML App creation) */ private function configure_phone_numbers_only($enable_smart_routing = true, $selected_numbers = []) { $twilio = new TWP_Twilio_API(); $client = $twilio->get_client(); if (!$client) { return [ 'success' => false, 'error' => 'Twilio client not initialized. Please check your credentials.' ]; } $steps_completed = []; $warnings = []; try { // Configure phone numbers $phone_result = $this->auto_configure_phone_numbers_for_browser($enable_smart_routing, $selected_numbers); if ($phone_result['updated_count'] > 0) { $webhook_type = $enable_smart_routing ? 'smart routing' : 'browser voice'; $steps_completed[] = 'Updated ' . $phone_result['updated_count'] . ' phone numbers with ' . $webhook_type . ' webhooks'; } else { $steps_completed[] = 'All selected phone numbers already configured correctly'; } if ($phone_result['skipped_count'] > 0) { $steps_completed[] = 'Skipped ' . $phone_result['skipped_count'] . ' phone numbers (not selected)'; } if (!empty($phone_result['warnings'])) { $warnings = array_merge($warnings, $phone_result['warnings']); } // If smart routing is enabled, verify TwiML App exists if ($enable_smart_routing) { $app_sid = get_option('twp_twiml_app_sid'); if (empty($app_sid)) { $warnings[] = 'Smart routing enabled but no TwiML App SID configured. You may need to run full auto-configuration.'; } else { // Test if the app exists try { $client->applications($app_sid)->fetch(); $steps_completed[] = 'Verified TwiML App exists for smart routing'; } catch (Exception $e) { $warnings[] = 'TwiML App SID is invalid. Smart routing may not work properly.'; } } } $webhook_url = $enable_smart_routing ? home_url('/wp-json/twilio-webhook/v1/smart-routing') : home_url('/wp-json/twilio-webhook/v1/browser-voice'); return [ 'success' => true, 'data' => [ 'steps_completed' => $steps_completed, 'warnings' => $warnings, 'webhook_url' => $webhook_url, 'routing_type' => $enable_smart_routing ? 'Smart Routing' : 'Direct Browser', 'message' => 'Phone number configuration completed successfully!' ] ]; } catch (Exception $e) { return [ 'success' => false, 'error' => 'Phone number configuration failed: ' . $e->getMessage() ]; } } /** * AJAX handler for initiating outbound calls with from number */ public function ajax_initiate_outbound_call_with_from() { check_ajax_referer('twp_ajax_nonce', 'nonce'); $from_number = sanitize_text_field($_POST['from_number']); $to_number = sanitize_text_field($_POST['to_number']); $agent_phone = sanitize_text_field($_POST['agent_phone']); if (empty($from_number) || empty($to_number) || empty($agent_phone)) { wp_send_json_error(array('message' => 'All fields are required')); } // Validate phone numbers if (!preg_match('/^\+?[1-9]\d{1,14}$/', str_replace([' ', '-', '(', ')'], '', $to_number))) { wp_send_json_error(array('message' => 'Invalid destination phone number format')); } if (!preg_match('/^\+?[1-9]\d{1,14}$/', str_replace([' ', '-', '(', ')'], '', $agent_phone))) { wp_send_json_error(array('message' => 'Invalid agent phone number format')); } $result = $this->initiate_outbound_call_with_from($from_number, $to_number, $agent_phone); if ($result['success']) { wp_send_json_success(array( 'call_sid' => $result['call_sid'], 'message' => 'Outbound call initiated successfully' )); } else { wp_send_json_error(array('message' => $result['error'])); } } /** * Initiate outbound call with specific from number */ private function initiate_outbound_call_with_from($from_number, $to_number, $agent_phone) { $twilio = new TWP_Twilio_API(); // Build webhook URL with parameters $webhook_url = home_url('/wp-json/twilio-webhook/v1/outbound-agent-with-from') . '?' . http_build_query(array( 'target_number' => $to_number, 'agent_user_id' => get_current_user_id(), 'from_number' => $from_number )); // First call the agent $agent_call_result = $twilio->make_call( $agent_phone, $webhook_url, null, // No status callback needed for this $from_number // Use specified from number ); if ($agent_call_result['success']) { $call_sid = isset($agent_call_result['data']['sid']) ? $agent_call_result['data']['sid'] : null; // Set agent to busy TWP_Agent_Manager::set_agent_status(get_current_user_id(), 'busy', $call_sid); // Log the outbound call TWP_Call_Logger::log_call(array( 'call_sid' => $call_sid, 'from_number' => $from_number, 'to_number' => $to_number, 'status' => 'outbound_initiated', 'workflow_name' => 'Outbound Call', 'actions_taken' => json_encode(array( 'agent_id' => get_current_user_id(), 'agent_name' => wp_get_current_user()->display_name, 'type' => 'click_to_call_with_from', 'agent_phone' => $agent_phone )) )); return array('success' => true, 'call_sid' => $call_sid); } return array('success' => false, 'error' => $agent_call_result['error']); } /** * Display SMS Inbox page */ public function display_sms_inbox_page() { global $wpdb; $table_name = $wpdb->prefix . 'twp_sms_log'; // Get our Twilio numbers first $twilio_numbers = []; try { $twilio_api = new TWP_Twilio_API(); $numbers_result = $twilio_api->get_phone_numbers(); if ($numbers_result['success'] && !empty($numbers_result['data']['incoming_phone_numbers'])) { foreach ($numbers_result['data']['incoming_phone_numbers'] as $number) { $twilio_numbers[] = $number['phone_number']; } } } catch (Exception $e) { error_log('Failed to get Twilio numbers: ' . $e->getMessage()); } // Build the NOT IN clause for Twilio numbers $twilio_numbers_placeholders = !empty($twilio_numbers) ? implode(',', array_fill(0, count($twilio_numbers), '%s')) : "'dummy_number_that_wont_match'"; // Get unique conversations (group by customer phone number) // Customer number is the one that's NOT in our Twilio numbers list $query = $wpdb->prepare( "SELECT customer_number, business_number, MAX(last_message_time) as last_message_time, SUM(message_count) as message_count, MAX(last_message) as last_message, MAX(last_direction) as last_message_direction FROM ( SELECT from_number as customer_number, to_number as business_number, MAX(received_at) as last_message_time, COUNT(*) as message_count, (SELECT body FROM $table_name t2 WHERE t2.from_number = t1.from_number AND t2.to_number = t1.to_number ORDER BY t2.received_at DESC LIMIT 1) as last_message, 'incoming' as last_direction FROM $table_name t1 WHERE from_number NOT IN ($twilio_numbers_placeholders) AND body NOT IN ('1', 'status', 'help') GROUP BY from_number, to_number UNION ALL SELECT to_number as customer_number, from_number as business_number, MAX(received_at) as last_message_time, COUNT(*) as message_count, (SELECT body FROM $table_name t3 WHERE t3.to_number = t1.to_number AND t3.from_number = t1.from_number ORDER BY t3.received_at DESC LIMIT 1) as last_message, 'outgoing' as last_direction FROM $table_name t1 WHERE to_number NOT IN ($twilio_numbers_placeholders) AND from_number IN ($twilio_numbers_placeholders) GROUP BY to_number, from_number ) as conversations GROUP BY customer_number ORDER BY last_message_time DESC LIMIT 50", ...$twilio_numbers, ...$twilio_numbers, ...$twilio_numbers ); $conversations = $wpdb->get_results($query); ?>

SMS Inbox

View conversations and respond to customer SMS messages. Click on a conversation to view the full thread.

Customer Business Line Last Message Preview Messages Actions
No customer conversations yet
customer_number); ?>
Customer 		business_number); ?>
Received on 		last_message_time))); ?>
last_message_direction === 'incoming' ? '← Received' : '→ Sent'; ?>
last_message) > 100 ? substr($conversation->last_message, 0, 100) . '...' : $conversation->last_message; echo esc_html($preview); ?>
message_count); ?>
prefix . 'twp_sms_log'; $deleted = $wpdb->delete( $table_name, array('id' => $message_id), array('%d') ); if ($deleted) { wp_send_json_success('Message deleted successfully'); } else { wp_send_json_error('Failed to delete message'); } } /** * AJAX handler for deleting entire SMS conversations */ public function ajax_delete_conversation() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $phone_number = isset($_POST['phone_number']) ? sanitize_text_field($_POST['phone_number']) : ''; if (empty($phone_number)) { wp_send_json_error('Phone number is required'); } global $wpdb; $table_name = $wpdb->prefix . 'twp_sms_log'; // Delete all messages involving this phone number $deleted = $wpdb->query($wpdb->prepare( "DELETE FROM $table_name WHERE from_number = %s OR to_number = %s", $phone_number, $phone_number )); if ($deleted !== false) { wp_send_json_success([ 'message' => 'Conversation deleted successfully', 'deleted_count' => $deleted ]); } else { wp_send_json_error('Failed to delete conversation'); } } /** * AJAX handler for getting conversation history */ public function ajax_get_conversation() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $phone_number = isset($_POST['phone_number']) ? sanitize_text_field($_POST['phone_number']) : ''; if (empty($phone_number)) { wp_send_json_error('Phone number is required'); } global $wpdb; $table_name = $wpdb->prefix . 'twp_sms_log'; // Get all messages involving this phone number (both incoming and outgoing) $messages = $wpdb->get_results($wpdb->prepare( "SELECT *, CASE WHEN from_number = %s THEN 'incoming' ELSE 'outgoing' END as direction FROM $table_name WHERE from_number = %s OR to_number = %s ORDER BY received_at ASC", $phone_number, $phone_number, $phone_number )); wp_send_json_success([ 'messages' => $messages, 'phone_number' => $phone_number ]); } /** * AJAX handler for sending SMS replies */ public function ajax_send_sms_reply() { check_ajax_referer('twp_ajax_nonce', 'nonce'); if (!current_user_can('manage_options')) { wp_send_json_error('Insufficient permissions'); } $to_number = isset($_POST['to_number']) ? sanitize_text_field($_POST['to_number']) : ''; $from_number = isset($_POST['from_number']) ? sanitize_text_field($_POST['from_number']) : ''; $message = isset($_POST['message']) ? sanitize_textarea_field($_POST['message']) : ''; if (empty($to_number) || empty($message)) { wp_send_json_error('Phone number and message are required'); } $twilio = new TWP_Twilio_API(); $result = $twilio->send_sms($to_number, $message, $from_number); if ($result['success']) { // Log the outgoing message to the database global $wpdb; $table_name = $wpdb->prefix . 'twp_sms_log'; $wpdb->insert( $table_name, array( 'message_sid' => $result['data']['sid'], 'from_number' => $from_number, 'to_number' => $to_number, 'body' => $message, 'received_at' => current_time('mysql') ), array('%s', '%s', '%s', '%s', '%s') ); wp_send_json_success([ 'message' => 'SMS sent successfully', 'data' => $result['data'] ]); } else { wp_send_json_error('Failed to send SMS: ' . $result['error']); } } /** * Display Browser Phone page */ public function display_browser_phone_page() { // Check if smart routing is configured on any phone numbers $smart_routing_configured = $this->check_smart_routing_status(); // Get user's queue memberships $user_queues = $this->get_user_queue_memberships(get_current_user_id()); ?>

Browser Phone

Make and receive calls directly from your browser using Twilio Client.

Ready

Settings

📞 Call Reception Mode

Choose how you want to receive incoming calls:

Current Mode:

Browser Mode: Keep this page open to receive calls. High-quality VoIP calling.

Cell Mode: Calls forwarded to your mobile phone: Not configured'; ?>

📋 Setup Required

To enable mode switching, update your phone number webhook to:

This smart routing URL will automatically route calls based on your current mode preference.

Auto-Configure

📞 Call Queues

Queues you're a member of:

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get_phone_numbers(); if (!$phone_numbers['success']) { return false; } $smart_routing_url = home_url('/wp-json/twilio-webhook/v1/smart-routing'); foreach ($phone_numbers['data']['incoming_phone_numbers'] as $number) { if ($number['voice_url'] === $smart_routing_url) { return true; } } return false; } catch (Exception $e) { error_log('TWP: Error checking smart routing status: ' . $e->getMessage()); return false; } } /** * Get user's queue memberships */ private function get_user_queue_memberships($user_id) { global $wpdb; // Get agent groups the user belongs to $groups_table = $wpdb->prefix . 'twp_group_members'; $queues_table = $wpdb->prefix . 'twp_call_queues'; $user_groups = $wpdb->get_results($wpdb->prepare( "SELECT gm.group_id, q.id as queue_id, q.queue_name FROM $groups_table gm JOIN $queues_table q ON FIND_IN_SET(gm.group_id, q.agent_groups) WHERE gm.user_id = %d", $user_id )); $queues = []; foreach ($user_groups as $group) { $queues[$group->queue_id] = [ 'id' => $group->queue_id, 'name' => $group->queue_name ]; } return array_values($queues); } }