jknapp
7cd7f036ff
Major Fixes: - Fixed extension transfers going directly to voicemail for available agents - Resolved browser phone call disconnections during transfers - Fixed voicemail transcription placeholder text issue - Added Firefox compatibility with automatic media permissions Extension Transfer Improvements: - Changed from active client dialing to proper queue-based system - Fixed client name generation consistency (user_login vs display_name) - Added 2-minute timeout with automatic voicemail fallback - Enhanced agent availability detection for browser phone users Browser Phone Enhancements: - Added automatic microphone/speaker permission requests - Improved Firefox compatibility with explicit getUserMedia calls - Fixed client naming consistency across capability tokens and call acceptance - Added comprehensive error handling for permission denials Database & System Updates: - Added auto_busy_at column for automatic agent status reversion - Implemented 1-minute auto-revert system for busy agents with cron job - Updated database version to 1.6.2 for automatic migration - Fixed voicemail user_id association for extension voicemails Call Statistics & Logging: - Fixed browser phone calls not appearing in agent statistics - Enhanced call logging with proper agent_id association in JSON format - Improved customer number detection for complex call topologies - Added comprehensive debugging for call leg detection Voicemail & Transcription: - Replaced placeholder transcription with real Twilio API integration - Added manual transcription request capability for existing voicemails - Enhanced voicemail callback handling with user_id support - Fixed transcription webhook processing for extension voicemails Technical Improvements: - Standardized client name generation across all components - Added ElevenLabs TTS integration to agent connection messages - Enhanced error handling and logging throughout transfer system - Fixed TwiML generation syntax errors in dial() methods 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <noreply@anthropic.com>
9854 lines
439 KiB
PHP
9854 lines
439 KiB
PHP
<?php
|
||
/**
|
||
* Admin interface class
|
||
*/
|
||
class TWP_Admin {
|
||
|
||
private $plugin_name;
|
||
private $version;
|
||
|
||
/**
|
||
* Constructor
|
||
*/
|
||
public function __construct($plugin_name, $version) {
|
||
$this->plugin_name = $plugin_name;
|
||
$this->version = $version;
|
||
}
|
||
|
||
/**
|
||
* Verify AJAX nonce - checks both admin and frontend nonces
|
||
*/
|
||
private function verify_ajax_nonce() {
|
||
// Try admin nonce first
|
||
if (wp_verify_nonce($_POST['nonce'] ?? '', 'twp_ajax_nonce')) {
|
||
return true;
|
||
}
|
||
|
||
// Try frontend nonce
|
||
if (wp_verify_nonce($_POST['nonce'] ?? '', 'twp_frontend_nonce')) {
|
||
return true;
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* Format timestamp with WordPress timezone
|
||
*
|
||
* @param string $timestamp Database timestamp (assumed to be in UTC)
|
||
* @param string $format Date format string
|
||
* @return string Formatted date in WordPress timezone
|
||
*/
|
||
private function format_timestamp_with_timezone($timestamp, $format = 'M j, Y g:i A') {
|
||
// Get WordPress timezone
|
||
$timezone = wp_timezone();
|
||
|
||
// Create DateTime object from the UTC timestamp
|
||
$date = new DateTime($timestamp, new DateTimeZone('UTC'));
|
||
|
||
// Convert to WordPress timezone
|
||
$date->setTimezone($timezone);
|
||
|
||
// Return formatted date
|
||
return $date->format($format);
|
||
}
|
||
|
||
/**
|
||
* Register admin menu
|
||
*/
|
||
public function add_plugin_admin_menu() {
|
||
// Determine if user has any agent access
|
||
$has_agent_access = current_user_can('twp_access_voicemails') ||
|
||
current_user_can('twp_access_call_log') ||
|
||
current_user_can('twp_access_agent_queue') ||
|
||
current_user_can('twp_access_sms_inbox') ||
|
||
current_user_can('twp_access_browser_phone');
|
||
|
||
// Only show menu if user is admin or has agent access
|
||
if (!current_user_can('manage_options') && !$has_agent_access) {
|
||
return;
|
||
}
|
||
|
||
// Determine first available page for agents
|
||
$first_page = 'twilio-wp-browser-phone'; // Default to browser phone
|
||
if (current_user_can('twp_access_voicemails')) $first_page = 'twilio-wp-voicemails';
|
||
elseif (current_user_can('twp_access_call_log')) $first_page = 'twilio-wp-call-logs';
|
||
elseif (current_user_can('twp_access_agent_queue')) $first_page = 'twilio-wp-agent-queue';
|
||
elseif (current_user_can('twp_access_sms_inbox')) $first_page = 'twilio-wp-sms-inbox';
|
||
elseif (current_user_can('twp_access_browser_phone')) $first_page = 'twilio-wp-browser-phone';
|
||
|
||
// Main menu - show dashboard for admins, redirect to first available page for agents
|
||
if (current_user_can('manage_options')) {
|
||
add_menu_page(
|
||
'Twilio WP Plugin',
|
||
'Twilio Phone',
|
||
'manage_options',
|
||
'twilio-wp-plugin',
|
||
array($this, 'display_plugin_dashboard'),
|
||
'dashicons-phone',
|
||
30
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Dashboard',
|
||
'Dashboard',
|
||
'manage_options',
|
||
'twilio-wp-plugin',
|
||
array($this, 'display_plugin_dashboard')
|
||
);
|
||
} else {
|
||
add_menu_page(
|
||
'Twilio Phone',
|
||
'Twilio Phone',
|
||
'read',
|
||
$first_page,
|
||
null,
|
||
'dashicons-phone',
|
||
30
|
||
);
|
||
}
|
||
|
||
// Admin-only pages
|
||
if (current_user_can('manage_options')) {
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Settings',
|
||
'Settings',
|
||
'manage_options',
|
||
'twilio-wp-settings',
|
||
array($this, 'display_plugin_settings')
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Phone Schedules',
|
||
'Schedules',
|
||
'manage_options',
|
||
'twilio-wp-schedules',
|
||
array($this, 'display_schedules_page')
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Workflows',
|
||
'Workflows',
|
||
'manage_options',
|
||
'twilio-wp-workflows',
|
||
array($this, 'display_workflows_page')
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Call Queues',
|
||
'Queues',
|
||
'manage_options',
|
||
'twilio-wp-queues',
|
||
array($this, 'display_queues_page')
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Phone Numbers',
|
||
'Phone Numbers',
|
||
'manage_options',
|
||
'twilio-wp-numbers',
|
||
array($this, 'display_numbers_page')
|
||
);
|
||
|
||
add_submenu_page(
|
||
'twilio-wp-plugin',
|
||
'Agent Groups',
|
||
'Agent Groups',
|
||
'manage_options',
|
||
'twilio-wp-groups',
|
||
array($this, 'display_groups_page')
|
||
);
|
||
}
|
||
|
||
// Agent-accessible pages
|
||
$menu_parent = current_user_can('manage_options') ? 'twilio-wp-plugin' : $first_page;
|
||
|
||
if (current_user_can('manage_options') || current_user_can('twp_access_voicemails')) {
|
||
add_submenu_page(
|
||
$menu_parent,
|
||
'Voicemails',
|
||
'Voicemails',
|
||
current_user_can('manage_options') ? 'manage_options' : 'twp_access_voicemails',
|
||
'twilio-wp-voicemails',
|
||
array($this, 'display_voicemails_page')
|
||
);
|
||
}
|
||
|
||
if (current_user_can('manage_options') || current_user_can('twp_access_call_log')) {
|
||
add_submenu_page(
|
||
$menu_parent,
|
||
'Call Logs',
|
||
'Call Logs',
|
||
current_user_can('manage_options') ? 'manage_options' : 'twp_access_call_log',
|
||
'twilio-wp-call-logs',
|
||
array($this, 'display_call_logs_page')
|
||
);
|
||
}
|
||
|
||
if (current_user_can('manage_options') || current_user_can('twp_access_agent_queue')) {
|
||
add_submenu_page(
|
||
$menu_parent,
|
||
'Agent Queue',
|
||
'Agent Queue',
|
||
current_user_can('manage_options') ? 'manage_options' : 'twp_access_agent_queue',
|
||
'twilio-wp-agent-queue',
|
||
array($this, 'display_agent_queue_page')
|
||
);
|
||
}
|
||
|
||
// Outbound Calls page removed - functionality merged into Browser Phone
|
||
// Keeping capability 'twp_access_outbound_calls' for backwards compatibility
|
||
|
||
if (current_user_can('manage_options') || current_user_can('twp_access_sms_inbox')) {
|
||
add_submenu_page(
|
||
$menu_parent,
|
||
'SMS Inbox',
|
||
'SMS Inbox',
|
||
current_user_can('manage_options') ? 'manage_options' : 'twp_access_sms_inbox',
|
||
'twilio-wp-sms-inbox',
|
||
array($this, 'display_sms_inbox_page')
|
||
);
|
||
}
|
||
|
||
if (current_user_can('manage_options') || current_user_can('twp_access_browser_phone')) {
|
||
add_submenu_page(
|
||
$menu_parent,
|
||
'Browser Phone',
|
||
'Browser Phone',
|
||
current_user_can('manage_options') ? 'manage_options' : 'twp_access_browser_phone',
|
||
'twilio-wp-browser-phone',
|
||
array($this, 'display_browser_phone_page')
|
||
);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Display dashboard
|
||
*/
|
||
public function display_plugin_dashboard() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Twilio Phone System Dashboard</h1>
|
||
|
||
<div class="twp-dashboard">
|
||
<div class="twp-stats-grid">
|
||
<div class="twp-stat-card">
|
||
<h3>Active Calls</h3>
|
||
<div class="twp-stat-value" id="active-calls">0</div>
|
||
</div>
|
||
|
||
<div class="twp-stat-card">
|
||
<h3>Calls in Queue</h3>
|
||
<div class="twp-stat-value" id="queued-calls">0</div>
|
||
</div>
|
||
|
||
<div class="twp-stat-card">
|
||
<h3>Active Schedules</h3>
|
||
<div class="twp-stat-value" id="active-schedules">
|
||
<?php
|
||
global $wpdb;
|
||
$table = $wpdb->prefix . 'twp_phone_schedules';
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="twp-stat-card">
|
||
<h3>Active Workflows</h3>
|
||
<div class="twp-stat-value" id="active-workflows">
|
||
<?php
|
||
global $wpdb;
|
||
$table = $wpdb->prefix . 'twp_workflows';
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE is_active = 1");
|
||
?>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="twp-recent-activity">
|
||
<h2>Recent Call Activity</h2>
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Time</th>
|
||
<th>From</th>
|
||
<th>To</th>
|
||
<th>Status</th>
|
||
<th>Duration</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="recent-calls">
|
||
<tr>
|
||
<td colspan="5">No recent calls</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display settings page
|
||
*/
|
||
public function display_plugin_settings() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Twilio WP Plugin Settings</h1>
|
||
|
||
<form method="post" action="options.php">
|
||
<?php settings_fields('twilio-wp-settings-group'); ?>
|
||
|
||
<h2>Twilio API Settings</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">Account SID</th>
|
||
<td>
|
||
<input type="text" name="twp_twilio_account_sid"
|
||
value="<?php echo esc_attr(get_option('twp_twilio_account_sid')); ?>"
|
||
class="regular-text" />
|
||
<p class="description">Your Twilio Account SID</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Auth Token</th>
|
||
<td>
|
||
<input type="password" name="twp_twilio_auth_token"
|
||
value="<?php echo esc_attr(get_option('twp_twilio_auth_token')); ?>"
|
||
class="regular-text" />
|
||
<p class="description">Your Twilio Auth Token</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">TwiML App SID</th>
|
||
<td>
|
||
<input type="text" name="twp_twiml_app_sid"
|
||
value="<?php echo esc_attr(get_option('twp_twiml_app_sid')); ?>"
|
||
class="regular-text" />
|
||
<p class="description">TwiML Application SID for Browser Phone (optional). <a href="#twiml-app-instructions">See setup instructions below</a></p>
|
||
</td>
|
||
</tr>
|
||
|
||
</table>
|
||
|
||
<h2>Eleven Labs API Settings</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">API Key</th>
|
||
<td>
|
||
<input type="password" name="twp_elevenlabs_api_key"
|
||
value="<?php echo esc_attr(get_option('twp_elevenlabs_api_key')); ?>"
|
||
class="regular-text" />
|
||
<p class="description">Your Eleven Labs API Key</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Model</th>
|
||
<td>
|
||
<select name="twp_elevenlabs_model_id" id="elevenlabs-model-select" class="regular-text">
|
||
<option value="">Select a model...</option>
|
||
<option value="eleven_multilingual_v2" <?php selected(get_option('twp_elevenlabs_model_id', 'eleven_multilingual_v2'), 'eleven_multilingual_v2'); ?>>
|
||
Multilingual v2 (Recommended)
|
||
</option>
|
||
<option value="eleven_monolingual_v1" <?php selected(get_option('twp_elevenlabs_model_id'), 'eleven_monolingual_v1'); ?>>
|
||
Monolingual v1
|
||
</option>
|
||
<option value="eleven_multilingual_v1" <?php selected(get_option('twp_elevenlabs_model_id'), 'eleven_multilingual_v1'); ?>>
|
||
Multilingual v1
|
||
</option>
|
||
<option value="eleven_turbo_v2" <?php selected(get_option('twp_elevenlabs_model_id'), 'eleven_turbo_v2'); ?>>
|
||
Turbo v2 (Faster)
|
||
</option>
|
||
</select>
|
||
<button type="button" class="button" onclick="loadElevenLabsModels()">Load Available Models</button>
|
||
<p class="description">Text-to-speech model to use. Multilingual v2 is recommended for best quality. Turbo v2 offers faster generation.</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Default Voice</th>
|
||
<td>
|
||
<select name="twp_elevenlabs_voice_id" id="elevenlabs-voice-select" class="regular-text"
|
||
data-current="<?php echo esc_attr(get_option('twp_elevenlabs_voice_id')); ?>">
|
||
<option value="">Select a voice...</option>
|
||
<?php
|
||
$current_voice = get_option('twp_elevenlabs_voice_id');
|
||
if ($current_voice): ?>
|
||
<option value="<?php echo esc_attr($current_voice); ?>" selected>
|
||
Current Voice (<?php echo esc_html($current_voice); ?>)
|
||
</option>
|
||
<?php endif; ?>
|
||
</select>
|
||
<button type="button" class="button" onclick="loadElevenLabsVoices()">Load Voices</button>
|
||
<p class="description">Default voice for text-to-speech. Click "Load Voices" after entering your API key.</p>
|
||
<?php if (WP_DEBUG): ?>
|
||
<p class="description"><small>Debug: Current saved voice ID = "<?php echo esc_html(get_option('twp_elevenlabs_voice_id', 'empty')); ?>"</small></p>
|
||
<?php endif; ?>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
|
||
<h2>Call Settings</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">Default Queue Music URL</th>
|
||
<td>
|
||
<input type="url" name="twp_default_queue_music_url"
|
||
value="<?php echo esc_attr(get_option('twp_default_queue_music_url', 'https://www.soundjay.com/misc/sounds/bell-ringing-05.wav')); ?>"
|
||
class="regular-text" />
|
||
<p class="description">Default music for queue wait times and call hold when no specific music is set. Must be publicly accessible MP3 or WAV file.</p>
|
||
<p class="description"><strong>Default:</strong> Gentle bell tone (much better than cowbell!). <strong>Better alternatives:</strong></p>
|
||
<ul class="description">
|
||
<li>• Upload your own music to WordPress Media Library and use that URL</li>
|
||
<li>• <strong>Freesound.org</strong> - Free royalty-free music and sounds</li>
|
||
<li>• <strong>Archive.org</strong> - Public domain classical music</li>
|
||
<li>• <strong>Incompetech.com</strong> - Kevin MacLeod's royalty-free music</li>
|
||
<li>• <strong>Zapsplat.com</strong> - Professional hold music (free account required)</li>
|
||
</ul>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Hold Music URL</th>
|
||
<td>
|
||
<input type="url" name="twp_hold_music_url"
|
||
value="<?php echo esc_attr(get_option('twp_hold_music_url', '')); ?>"
|
||
class="regular-text"
|
||
placeholder="Leave empty to use default queue music" />
|
||
<p class="description">Specific music for when calls are placed on hold. Leave empty to use the default queue music above.</p>
|
||
<p class="description"><strong>Suggested sources:</strong> Upload to your Media Library or use a service like Freesound.org for royalty-free music.</p>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
|
||
<h2>Default Queue Settings</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">Queue Timeout (seconds)</th>
|
||
<td>
|
||
<input type="number" name="twp_default_queue_timeout"
|
||
value="<?php echo esc_attr(get_option('twp_default_queue_timeout', 300)); ?>"
|
||
min="30" max="3600" />
|
||
<p class="description">Default timeout for calls in queue</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Queue Size</th>
|
||
<td>
|
||
<input type="number" name="twp_default_queue_size"
|
||
value="<?php echo esc_attr(get_option('twp_default_queue_size', 10)); ?>"
|
||
min="1" max="100" />
|
||
<p class="description">Default maximum queue size</p>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
|
||
<h2>Webhook URLs</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">Voice Webhook</th>
|
||
<td>
|
||
<code><?php echo rest_url('twilio-webhook/v1/voice'); ?></code>
|
||
<button type="button" class="button" onclick="copyToClipboard('<?php echo rest_url('twilio-webhook/v1/voice'); ?>')">Copy</button>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">SMS Webhook</th>
|
||
<td>
|
||
<code><?php echo rest_url('twilio-webhook/v1/sms'); ?></code>
|
||
<button type="button" class="button" onclick="copyToClipboard('<?php echo rest_url('twilio-webhook/v1/sms'); ?>')">Copy</button>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Status Webhook</th>
|
||
<td>
|
||
<code><?php echo rest_url('twilio-webhook/v1/status'); ?></code>
|
||
<button type="button" class="button" onclick="copyToClipboard('<?php echo rest_url('twilio-webhook/v1/status'); ?>')">Copy</button>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Transcription Webhook</th>
|
||
<td>
|
||
<code><?php echo rest_url('twilio-webhook/v1/transcription'); ?></code>
|
||
<button type="button" class="button" onclick="copyToClipboard('<?php echo rest_url('twilio-webhook/v1/transcription'); ?>')">Copy</button>
|
||
<p class="description">Used for automatic voicemail transcription callbacks</p>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
|
||
<h2>Voicemail & Transcription Settings</h2>
|
||
<table class="form-table">
|
||
<tr>
|
||
<th scope="row">Urgent Keywords</th>
|
||
<td>
|
||
<input type="text" name="twp_urgent_keywords"
|
||
value="<?php echo esc_attr(get_option('twp_urgent_keywords', 'urgent,emergency,important,asap,help')); ?>"
|
||
class="large-text" />
|
||
<p class="description">Comma-separated keywords that trigger urgent notifications when found in voicemail transcriptions. Example: urgent,emergency,important,asap,help</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">SMS Notification Number</th>
|
||
<td>
|
||
<input type="text" name="twp_sms_notification_number"
|
||
value="<?php echo esc_attr(get_option('twp_sms_notification_number')); ?>"
|
||
class="regular-text"
|
||
placeholder="+1234567890" />
|
||
<p class="description">Phone number to receive SMS notifications for urgent voicemails. Use full international format (e.g., +1234567890)</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<th scope="row">Default SMS From Number</th>
|
||
<td>
|
||
<select name="twp_default_sms_number" id="default-sms-number" class="regular-text">
|
||
<option value="">Select a Twilio number...</option>
|
||
<?php
|
||
// Get current value
|
||
$current_sms_number = get_option('twp_default_sms_number');
|
||
|
||
try {
|
||
// Get Twilio phone numbers
|
||
$twilio = new TWP_Twilio_API();
|
||
$numbers_result = $twilio->get_phone_numbers();
|
||
|
||
if ($numbers_result['success'] && isset($numbers_result['data']['incoming_phone_numbers'])) {
|
||
$numbers = $numbers_result['data']['incoming_phone_numbers'];
|
||
if (is_array($numbers) && !empty($numbers)) {
|
||
foreach ($numbers as $number) {
|
||
$phone = isset($number['phone_number']) ? $number['phone_number'] : '';
|
||
$friendly_name = isset($number['friendly_name']) ? $number['friendly_name'] : $phone;
|
||
if (!empty($phone)) {
|
||
$selected = ($phone === $current_sms_number) ? ' selected' : '';
|
||
echo '<option value="' . esc_attr($phone) . '"' . $selected . '>' . esc_html($friendly_name . ' (' . $phone . ')') . '</option>';
|
||
}
|
||
}
|
||
}
|
||
}
|
||
} catch (Exception $e) {
|
||
// If there's an error loading numbers, show the current value as a manual input
|
||
if (!empty($current_sms_number)) {
|
||
echo '<option value="' . esc_attr($current_sms_number) . '" selected>' . esc_html($current_sms_number . ' (configured)') . '</option>';
|
||
}
|
||
}
|
||
?>
|
||
</select>
|
||
<button type="button" onclick="loadTwilioNumbers('default-sms-number')" class="button" style="margin-left: 10px;">Refresh Numbers</button>
|
||
<p class="description">Default Twilio phone number to use as sender for SMS messages when not in a workflow context.</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<!-- Discord/Slack Notifications Section -->
|
||
<tr valign="top">
|
||
<td colspan="2">
|
||
<h3 style="margin-top: 30px; margin-bottom: 15px;">Discord & Slack Notifications</h3>
|
||
<p class="description">Configure webhook URLs to receive call notifications in Discord and/or Slack channels.</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr valign="top">
|
||
<th scope="row">Discord Webhook URL</th>
|
||
<td>
|
||
<input type="url" name="twp_discord_webhook_url" value="<?php echo esc_attr(get_option('twp_discord_webhook_url')); ?>" class="regular-text" placeholder="https://discord.com/api/webhooks/..." />
|
||
<p class="description">Discord webhook URL for call notifications. <a href="https://support.discord.com/hc/en-us/articles/228383668-Intro-to-Webhooks" target="_blank">How to create a Discord webhook</a></p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr valign="top">
|
||
<th scope="row">Slack Webhook URL</th>
|
||
<td>
|
||
<input type="url" name="twp_slack_webhook_url" value="<?php echo esc_attr(get_option('twp_slack_webhook_url')); ?>" class="regular-text" placeholder="https://hooks.slack.com/services/..." />
|
||
<p class="description">Slack webhook URL for call notifications. <a href="https://slack.com/help/articles/115005265063-Incoming-webhooks-for-Slack" target="_blank">How to create a Slack webhook</a></p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr valign="top">
|
||
<th scope="row">Notification Settings</th>
|
||
<td>
|
||
<fieldset>
|
||
<label>
|
||
<input type="checkbox" name="twp_notify_on_incoming_calls" value="1" <?php checked(get_option('twp_notify_on_incoming_calls', 1)); ?> />
|
||
Notify on incoming calls
|
||
</label><br>
|
||
<label>
|
||
<input type="checkbox" name="twp_notify_on_queue_timeout" value="1" <?php checked(get_option('twp_notify_on_queue_timeout', 1)); ?> />
|
||
Notify when calls stay in queue too long
|
||
</label><br>
|
||
<label>
|
||
<input type="checkbox" name="twp_notify_on_missed_calls" value="1" <?php checked(get_option('twp_notify_on_missed_calls', 1)); ?> />
|
||
Notify on missed calls
|
||
</label>
|
||
</fieldset>
|
||
<p class="description">Choose which events trigger Discord/Slack notifications.</p>
|
||
</td>
|
||
</tr>
|
||
|
||
<tr valign="top">
|
||
<th scope="row">Queue Timeout Threshold</th>
|
||
<td>
|
||
<input type="number" name="twp_queue_timeout_threshold" value="<?php echo esc_attr(get_option('twp_queue_timeout_threshold', 300)); ?>" min="30" max="1800" />
|
||
<span>seconds</span>
|
||
<p class="description">Send notification if call stays in queue longer than this time (30-1800 seconds).</p>
|
||
</td>
|
||
</tr>
|
||
</table>
|
||
|
||
<?php submit_button(); ?>
|
||
</form>
|
||
|
||
<hr>
|
||
|
||
<h2>Phone Number Maintenance</h2>
|
||
<div class="card">
|
||
<h3>Real-Time Queue Cleanup Configuration</h3>
|
||
<p>Configure individual phone numbers to send status callbacks when calls end, enabling real-time queue cleanup.</p>
|
||
<p><strong>When enabled:</strong> Calls will be removed from queue immediately when callers hang up.</p>
|
||
|
||
<div id="phone-numbers-list" style="margin: 20px 0;">
|
||
<p style="color: #666;">Loading phone numbers...</p>
|
||
</div>
|
||
|
||
<div style="margin-top: 20px; padding-top: 20px; border-top: 1px solid #ddd;">
|
||
<button type="button" class="button" id="refresh-numbers-btn">
|
||
Refresh List
|
||
</button>
|
||
<button type="button" class="button button-primary" id="update-all-numbers-btn" style="display: none;">
|
||
Enable for All Numbers
|
||
</button>
|
||
</div>
|
||
|
||
<div id="update-result" style="margin-top: 10px;"></div>
|
||
</div>
|
||
|
||
<hr id="twiml-app-instructions">
|
||
|
||
<h2>TwiML App Setup for Browser Phone</h2>
|
||
<div class="card">
|
||
<h3>Auto-Configuration (Recommended)</h3>
|
||
<p>Let the plugin automatically set up everything for you:</p>
|
||
<div style="background: #e7f5e7; padding: 15px; border-radius: 4px; margin-bottom: 20px;">
|
||
<div style="margin-bottom: 15px;">
|
||
<button type="button" id="auto-configure-btn" class="button button-primary button-large">
|
||
🔧 Auto-Configure Browser Phone
|
||
</button>
|
||
<button type="button" id="configure-numbers-btn" class="button button-secondary" style="margin-left: 10px;">
|
||
📞 Configure Phone Numbers Only
|
||
</button>
|
||
</div>
|
||
|
||
<div style="margin-bottom: 15px; padding: 15px; background: #fff; border: 1px solid #c3e6cb; border-radius: 4px;">
|
||
<h4 style="margin-top: 0;">Select Phone Numbers to Configure:</h4>
|
||
<div id="phone-numbers-selection">
|
||
<p style="color: #666;">Loading phone numbers...</p>
|
||
</div>
|
||
<div style="margin-top: 10px;">
|
||
<button type="button" id="select-all-numbers" class="button button-small">Select All</button>
|
||
<button type="button" id="deselect-all-numbers" class="button button-small" style="margin-left: 5px;">Deselect All</button>
|
||
</div>
|
||
</div>
|
||
|
||
<div style="margin-bottom: 10px;">
|
||
<label style="font-weight: bold;">
|
||
<input type="checkbox" id="enable-smart-routing" checked>
|
||
Enable Smart Routing on Selected Numbers
|
||
</label>
|
||
<p style="margin: 5px 0 0 25px; color: #666; font-size: 13px;">Routes calls based on agent preferences (browser vs cell phone)</p>
|
||
</div>
|
||
<p style="margin: 10px 0 0 0; color: #155724;">
|
||
<strong>Full Setup:</strong> Create TwiML App, set webhooks, configure selected phone numbers.<br>
|
||
<strong>Numbers Only:</strong> Configure selected phone numbers with smart routing (requires TwiML App already set up).
|
||
</p>
|
||
</div>
|
||
<div id="auto-configure-result" style="margin-top: 15px;"></div>
|
||
|
||
<hr style="margin: 30px 0;">
|
||
|
||
<h3>Manual Setup Instructions</h3>
|
||
<p>Or follow these steps to set up manually in your Twilio Console:</p>
|
||
|
||
<div class="setup-steps">
|
||
<div class="step">
|
||
<h4>1. Create TwiML Application</h4>
|
||
<ol>
|
||
<li>Go to <a href="https://console.twilio.com/us1/develop/voice/manage/twiml-apps" target="_blank">Twilio Console → Voice → TwiML Apps</a></li>
|
||
<li>Click <strong>"Create new TwiML App"</strong></li>
|
||
<li>Enter a friendly name: <code>Browser Phone App</code></li>
|
||
<li>Set Voice URL to: <code><?php echo home_url('/wp-json/twilio-webhook/v1/browser-voice'); ?></code>
|
||
<button type="button" class="button button-small" onclick="copyToClipboard('<?php echo home_url('/wp-json/twilio-webhook/v1/browser-voice'); ?>')">Copy</button>
|
||
</li>
|
||
<li>Set HTTP Method to: <strong>POST</strong></li>
|
||
<li>Leave Status Callback URL empty (optional)</li>
|
||
<li>Click <strong>"Save"</strong></li>
|
||
</ol>
|
||
</div>
|
||
|
||
<div class="step">
|
||
<h4>2. Get TwiML App SID</h4>
|
||
<ol>
|
||
<li>After creating the app, copy the <strong>App SID</strong> (starts with <code>AP...</code>)</li>
|
||
<li>Paste it in the <strong>"TwiML App SID"</strong> field above</li>
|
||
<li>Click <strong>"Save Changes"</strong></li>
|
||
</ol>
|
||
</div>
|
||
|
||
<div class="step">
|
||
<h4>3. Test Browser Phone</h4>
|
||
<ol>
|
||
<li>Go to <strong>Twilio WP Plugin → Browser Phone</strong></li>
|
||
<li>Wait for status to show <span style="color: #4CAF50;">"Ready"</span></li>
|
||
<li>Enter a phone number and select caller ID</li>
|
||
<li>Click <strong>"Call"</strong> to test outbound calling</li>
|
||
</ol>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="setup-info">
|
||
<h4>How It Works</h4>
|
||
<ul>
|
||
<li><strong>Outbound Calls:</strong> Click "Call" to dial any phone number from your browser</li>
|
||
<li><strong>Incoming Calls:</strong> Calls can be routed to your browser instead of cell phone</li>
|
||
<li><strong>Call Quality:</strong> Uses your internet connection for high-quality VoIP calls</li>
|
||
<li><strong>No Cell Phone:</strong> Agents can work entirely from their computer</li>
|
||
</ul>
|
||
</div>
|
||
|
||
<div class="troubleshooting">
|
||
<h4>Troubleshooting</h4>
|
||
<ul>
|
||
<li><strong>"valid callerId must be provided":</strong>
|
||
<ul>
|
||
<li>Make sure you select a Caller ID before calling</li>
|
||
<li>The Caller ID must be a phone number you own in Twilio</li>
|
||
<li>Go to <a href="https://console.twilio.com/us1/develop/phone-numbers/manage/incoming" target="_blank">Twilio Console → Phone Numbers</a> to verify your numbers</li>
|
||
</ul>
|
||
</li>
|
||
<li><strong>Status shows "Error":</strong> Check that TwiML App SID is correctly configured</li>
|
||
<li><strong>"Failed to initialize":</strong> Verify Twilio credentials are correct</li>
|
||
<li><strong>Browser blocks microphone:</strong> Allow microphone access when prompted</li>
|
||
<li><strong>Poor call quality:</strong> Check internet connection and try different browser</li>
|
||
<li><strong>"No audio" on calls:</strong> Check browser microphone permissions and refresh the page</li>
|
||
</ul>
|
||
</div>
|
||
|
||
<style>
|
||
.setup-steps .step {
|
||
margin-bottom: 30px;
|
||
padding: 20px;
|
||
background: #f9f9f9;
|
||
border-left: 4px solid #0073aa;
|
||
}
|
||
.setup-steps h4 {
|
||
margin-top: 0;
|
||
color: #0073aa;
|
||
}
|
||
.setup-info {
|
||
background: #e7f5e7;
|
||
padding: 15px;
|
||
border-radius: 4px;
|
||
margin: 20px 0;
|
||
}
|
||
.troubleshooting {
|
||
background: #fff3cd;
|
||
padding: 15px;
|
||
border-radius: 4px;
|
||
margin: 20px 0;
|
||
}
|
||
</style>
|
||
</div>
|
||
|
||
<script>
|
||
// Phone number management
|
||
var statusCallbackUrl = '<?php echo home_url('/wp-json/twilio-webhook/v1/status'); ?>';
|
||
|
||
function loadPhoneNumbers() {
|
||
var listDiv = document.getElementById('phone-numbers-list');
|
||
listDiv.innerHTML = '<p style="color: #666;">Loading phone numbers...</p>';
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
console.log('Phone numbers response:', response);
|
||
|
||
if (response.success && response.data) {
|
||
if (response.data.length === 0) {
|
||
listDiv.innerHTML = '<p style="color: #666;">No phone numbers found in your Twilio account. <a href="#" onclick="location.reload();">Refresh</a></p>';
|
||
return;
|
||
}
|
||
|
||
var html = '<table style="width: 100%; border-collapse: collapse;">';
|
||
html += '<thead><tr>';
|
||
html += '<th style="text-align: left; padding: 10px; border-bottom: 2px solid #ddd;">Phone Number</th>';
|
||
html += '<th style="text-align: left; padding: 10px; border-bottom: 2px solid #ddd;">Name</th>';
|
||
html += '<th style="text-align: center; padding: 10px; border-bottom: 2px solid #ddd;">Status Callbacks</th>';
|
||
html += '<th style="text-align: center; padding: 10px; border-bottom: 2px solid #ddd;">Action</th>';
|
||
html += '</tr></thead><tbody>';
|
||
|
||
response.data.forEach(function(number) {
|
||
var isEnabled = number.status_callback_url === statusCallbackUrl;
|
||
var statusColor = isEnabled ? '#28a745' : '#dc3545';
|
||
var statusText = isEnabled ? 'Enabled' : 'Disabled';
|
||
var buttonText = isEnabled ? 'Disable' : 'Enable';
|
||
var buttonClass = isEnabled ? 'button-secondary' : 'button-primary';
|
||
|
||
html += '<tr>';
|
||
html += '<td style="padding: 10px; border-bottom: 1px solid #eee;">' + number.phone_number + '</td>';
|
||
html += '<td style="padding: 10px; border-bottom: 1px solid #eee;">' + (number.friendly_name || 'N/A') + '</td>';
|
||
html += '<td style="text-align: center; padding: 10px; border-bottom: 1px solid #eee;">';
|
||
html += '<span style="color: ' + statusColor + '; font-weight: bold;">' + statusText + '</span>';
|
||
if (isEnabled) {
|
||
html += '<br><small style="color: #666;">Real-time cleanup active</small>';
|
||
}
|
||
html += '</td>';
|
||
html += '<td style="text-align: center; padding: 10px; border-bottom: 1px solid #eee;">';
|
||
html += '<button type="button" class="button ' + buttonClass + ' toggle-status-btn" ';
|
||
html += 'data-sid="' + number.sid + '" ';
|
||
html += 'data-number="' + number.phone_number + '" ';
|
||
html += 'data-enabled="' + isEnabled + '">';
|
||
html += buttonText + '</button>';
|
||
html += '</td>';
|
||
html += '</tr>';
|
||
});
|
||
|
||
html += '</tbody></table>';
|
||
listDiv.innerHTML = html;
|
||
|
||
// Show "Enable All" button if there are disabled numbers
|
||
var hasDisabled = response.data.some(function(n) {
|
||
return n.status_callback_url !== statusCallbackUrl;
|
||
});
|
||
document.getElementById('update-all-numbers-btn').style.display = hasDisabled ? 'inline-block' : 'none';
|
||
|
||
// Attach event listeners to toggle buttons
|
||
document.querySelectorAll('.toggle-status-btn').forEach(function(btn) {
|
||
btn.addEventListener('click', toggleNumberStatus);
|
||
});
|
||
} else {
|
||
var errorMsg = response.error || 'Failed to load phone numbers';
|
||
listDiv.innerHTML = '<p style="color: #dc3545;">' + errorMsg + '</p>';
|
||
console.error('Failed to load phone numbers:', response);
|
||
}
|
||
} catch(e) {
|
||
listDiv.innerHTML = '<p style="color: #dc3545;">Error loading phone numbers: ' + e.message + '</p>';
|
||
console.error('Error parsing response:', e, xhr.responseText);
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_get_phone_numbers&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
function toggleNumberStatus(e) {
|
||
var button = e.target;
|
||
var sid = button.dataset.sid;
|
||
var number = button.dataset.number;
|
||
var isEnabled = button.dataset.enabled === 'true';
|
||
var resultDiv = document.getElementById('update-result');
|
||
|
||
button.disabled = true;
|
||
button.textContent = 'Updating...';
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.disabled = false;
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
resultDiv.innerHTML = '<div style="background: #d4edda; border: 1px solid #c3e6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #155724;">✅ Success!</strong> ' + number + ' has been updated.</div>';
|
||
|
||
// Reload the list to show updated status
|
||
setTimeout(loadPhoneNumbers, 1000);
|
||
} else {
|
||
button.textContent = isEnabled ? 'Disable' : 'Enable';
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #721c24;">❌ Error:</strong> ' + response.error + '</div>';
|
||
}
|
||
} catch(e) {
|
||
button.textContent = isEnabled ? 'Disable' : 'Enable';
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #721c24;">❌ Error:</strong> Failed to update number</div>';
|
||
}
|
||
};
|
||
|
||
var params = 'action=twp_toggle_number_status_callback&nonce=' + '<?php echo wp_create_nonce('twp_nonce'); ?>' +
|
||
'&sid=' + encodeURIComponent(sid) +
|
||
'&enable=' + (!isEnabled);
|
||
|
||
xhr.send(params);
|
||
}
|
||
|
||
// Refresh button
|
||
document.getElementById('refresh-numbers-btn').addEventListener('click', loadPhoneNumbers);
|
||
|
||
// Enable all button
|
||
document.getElementById('update-all-numbers-btn').addEventListener('click', function() {
|
||
var button = this;
|
||
var resultDiv = document.getElementById('update-result');
|
||
|
||
button.disabled = true;
|
||
button.textContent = 'Updating All...';
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.disabled = false;
|
||
button.textContent = 'Enable for All Numbers';
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
resultDiv.innerHTML = '<div style="background: #d4edda; border: 1px solid #c3e6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #155724;">✅ Success!</strong> Updated ' + response.data.updated_count + ' numbers.</div>';
|
||
|
||
setTimeout(loadPhoneNumbers, 1000);
|
||
} else {
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #721c24;">❌ Error:</strong> ' + response.error + '</div>';
|
||
}
|
||
} catch(e) {
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 10px; border-radius: 4px; margin-top: 10px;">' +
|
||
'<strong style="color: #721c24;">❌ Error:</strong> Failed to process response</div>';
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_update_phone_status_callbacks&nonce=' + '<?php echo wp_create_nonce('twp_nonce'); ?>');
|
||
});
|
||
|
||
// Load numbers on page load
|
||
loadPhoneNumbers();
|
||
|
||
function copyToClipboard(text) {
|
||
navigator.clipboard.writeText(text).then(function() {
|
||
alert('Copied to clipboard!');
|
||
});
|
||
}
|
||
|
||
function loadElevenLabsModels() {
|
||
var select = document.getElementById('elevenlabs-model-select');
|
||
var button = select.nextElementSibling;
|
||
var currentValue = select.value;
|
||
|
||
button.textContent = 'Loading...';
|
||
button.disabled = true;
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.textContent = 'Load Available Models';
|
||
button.disabled = false;
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
var options = '<option value="">Select a model...</option>';
|
||
|
||
response.data.forEach(function(model) {
|
||
var selected = model.model_id === currentValue ? ' selected' : '';
|
||
var displayName = model.name || model.model_id;
|
||
if (model.description) {
|
||
displayName += ' - ' + model.description;
|
||
}
|
||
options += '<option value="' + model.model_id + '"' + selected + '>' + displayName + '</option>';
|
||
});
|
||
|
||
select.innerHTML = options;
|
||
} else {
|
||
var errorMessage = 'Error loading models: ';
|
||
if (typeof response.data === 'string') {
|
||
errorMessage += response.data;
|
||
} else if (response.data && response.data.detail) {
|
||
errorMessage += response.data.detail;
|
||
} else if (response.data && response.data.error) {
|
||
errorMessage += response.data.error;
|
||
} else {
|
||
errorMessage += 'Unknown error occurred';
|
||
}
|
||
alert(errorMessage);
|
||
}
|
||
} catch (e) {
|
||
alert('Failed to load models. Please check your API key.');
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_get_elevenlabs_models&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
function loadElevenLabsVoices() {
|
||
var select = document.getElementById('elevenlabs-voice-select');
|
||
var button = select.nextElementSibling;
|
||
var currentValue = select.getAttribute('data-current') || select.value;
|
||
|
||
console.log('Loading voices, current value:', currentValue);
|
||
|
||
button.textContent = 'Loading...';
|
||
button.disabled = true;
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.textContent = 'Load Voices';
|
||
button.disabled = false;
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
var options = '<option value="">Select a voice...</option>';
|
||
|
||
response.data.forEach(function(voice) {
|
||
var selected = voice.voice_id === currentValue ? ' selected' : '';
|
||
if (selected) {
|
||
console.log('Found matching voice:', voice.name, 'ID:', voice.voice_id);
|
||
}
|
||
var description = voice.labels ? Object.values(voice.labels).join(', ') : '';
|
||
var optionText = voice.name + (description ? ' (' + description + ')' : '');
|
||
options += '<option value="' + voice.voice_id + '"' + selected + '>' + optionText + '</option>';
|
||
});
|
||
|
||
select.innerHTML = options;
|
||
|
||
// Update the data-current attribute with the selected value
|
||
if (currentValue) {
|
||
select.setAttribute('data-current', currentValue);
|
||
}
|
||
|
||
// Add preview buttons
|
||
addVoicePreviewButtons(select, response.data);
|
||
} else {
|
||
var errorMessage = 'Error loading voices: ';
|
||
if (typeof response.data === 'string') {
|
||
errorMessage += response.data;
|
||
} else if (response.data && response.data.detail) {
|
||
errorMessage += response.data.detail;
|
||
} else if (response.data && response.data.error) {
|
||
errorMessage += response.data.error;
|
||
} else {
|
||
errorMessage += 'Unknown error occurred';
|
||
}
|
||
alert(errorMessage);
|
||
}
|
||
} catch (e) {
|
||
alert('Failed to load voices. Please check your API key.');
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_get_elevenlabs_voices&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
function addVoicePreviewButtons(select, voices) {
|
||
// Remove existing preview container
|
||
var existingPreview = document.getElementById('voice-preview-container');
|
||
if (existingPreview) {
|
||
existingPreview.remove();
|
||
}
|
||
|
||
// Create preview container
|
||
var previewContainer = document.createElement('div');
|
||
previewContainer.id = 'voice-preview-container';
|
||
previewContainer.style.marginTop = '10px';
|
||
previewContainer.innerHTML = '<button type="button" class="button" onclick="previewSelectedVoice()">Preview Voice</button> <span id="preview-status"></span>';
|
||
|
||
select.parentNode.appendChild(previewContainer);
|
||
}
|
||
|
||
function previewSelectedVoice() {
|
||
var select = document.getElementById('elevenlabs-voice-select');
|
||
var voiceId = select.value;
|
||
var statusSpan = document.getElementById('preview-status');
|
||
|
||
if (!voiceId) {
|
||
alert('Please select a voice first.');
|
||
return;
|
||
}
|
||
|
||
statusSpan.textContent = 'Generating preview...';
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
statusSpan.innerHTML = '<audio controls><source src="' + response.data.audio_url + '" type="audio/mpeg">Your browser does not support the audio element.</audio>';
|
||
} else {
|
||
statusSpan.textContent = 'Error: ' + response.data;
|
||
}
|
||
} catch (e) {
|
||
statusSpan.textContent = 'Failed to generate preview.';
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_preview_voice&voice_id=' + voiceId + '&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
function loadTwilioNumbers(selectId) {
|
||
var select = document.getElementById(selectId);
|
||
var button = event.target;
|
||
var currentValue = select.value;
|
||
|
||
button.textContent = 'Loading...';
|
||
button.disabled = true;
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.textContent = 'Refresh Numbers';
|
||
button.disabled = false;
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
|
||
if (response.success) {
|
||
var options = '<option value="">Select a Twilio number...</option>';
|
||
|
||
if (Array.isArray(response.data)) {
|
||
response.data.forEach(function(number) {
|
||
var phone = number.phone_number || '';
|
||
var friendlyName = number.friendly_name || phone;
|
||
if (phone) {
|
||
var selected = phone === currentValue ? ' selected' : '';
|
||
options += '<option value="' + phone + '"' + selected + '>' + friendlyName + ' (' + phone + ')' + '</option>';
|
||
}
|
||
});
|
||
}
|
||
|
||
select.innerHTML = options;
|
||
} else {
|
||
alert('Error loading Twilio numbers: ' + (response.data || 'Unknown error'));
|
||
}
|
||
} catch (e) {
|
||
alert('Failed to load Twilio numbers. Please check your Twilio credentials.');
|
||
}
|
||
};
|
||
|
||
xhr.send('action=twp_get_phone_numbers&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
// Auto-load voices if API key exists
|
||
document.addEventListener('DOMContentLoaded', function() {
|
||
var apiKeyField = document.querySelector('[name="twp_elevenlabs_api_key"]');
|
||
var voiceSelect = document.getElementById('elevenlabs-voice-select');
|
||
|
||
// Add change listener to maintain selection
|
||
if (voiceSelect) {
|
||
voiceSelect.addEventListener('change', function() {
|
||
this.setAttribute('data-current', this.value);
|
||
console.log('Voice selection changed to:', this.value);
|
||
});
|
||
}
|
||
|
||
if (apiKeyField && apiKeyField.value && voiceSelect) {
|
||
loadElevenLabsVoices();
|
||
}
|
||
});
|
||
|
||
// Auto-configure TwiML App functionality
|
||
document.addEventListener('DOMContentLoaded', function() {
|
||
var autoConfigBtn = document.getElementById('auto-configure-btn');
|
||
var configureNumbersBtn = document.getElementById('configure-numbers-btn');
|
||
var resultDiv = document.getElementById('auto-configure-result');
|
||
var smartRoutingCheckbox = document.getElementById('enable-smart-routing');
|
||
var phoneNumbersDiv = document.getElementById('phone-numbers-selection');
|
||
|
||
// Load phone numbers for selection
|
||
function loadPhoneNumbersForSelection() {
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
console.log('Phone numbers response:', response);
|
||
if (response.success && response.data) {
|
||
var numbers = response.data; // The data is the array directly
|
||
if (numbers.length === 0) {
|
||
phoneNumbersDiv.innerHTML = '<p style="color: #666;">No phone numbers found in your Twilio account.</p>';
|
||
return;
|
||
}
|
||
|
||
var html = '<div style="max-height: 200px; overflow-y: auto; border: 1px solid #ddd; padding: 10px; border-radius: 4px;">';
|
||
numbers.forEach(function(number) {
|
||
html += '<label style="display: block; padding: 5px 0;">';
|
||
html += '<input type="checkbox" class="phone-number-checkbox" value="' + number.sid + '" data-number="' + number.phone_number + '" checked> ';
|
||
html += '<strong>' + number.phone_number + '</strong>';
|
||
if (number.friendly_name && number.friendly_name !== number.phone_number) {
|
||
html += ' - ' + number.friendly_name;
|
||
}
|
||
if (number.voice_url) {
|
||
html += '<br><small style="margin-left: 25px; color: #666;">Current: ' + number.voice_url.replace(/^https?:\/\/[^\/]+/, '') + '</small>';
|
||
}
|
||
html += '</label>';
|
||
});
|
||
html += '</div>';
|
||
phoneNumbersDiv.innerHTML = html;
|
||
} else {
|
||
phoneNumbersDiv.innerHTML = '<p style="color: #dc3545;">Failed to load phone numbers</p>';
|
||
}
|
||
} catch(e) {
|
||
console.error('Error parsing phone numbers response:', e, xhr.responseText);
|
||
phoneNumbersDiv.innerHTML = '<p style="color: #dc3545;">Error loading phone numbers: ' + e.message + '</p>';
|
||
}
|
||
};
|
||
|
||
xhr.onerror = function() {
|
||
phoneNumbersDiv.innerHTML = '<p style="color: #dc3545;">Network error loading phone numbers</p>';
|
||
};
|
||
|
||
xhr.send('action=twp_get_phone_numbers&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>');
|
||
}
|
||
|
||
// Load phone numbers on page load
|
||
loadPhoneNumbersForSelection();
|
||
|
||
// Select/Deselect all buttons
|
||
var selectAllBtn = document.getElementById('select-all-numbers');
|
||
var deselectAllBtn = document.getElementById('deselect-all-numbers');
|
||
|
||
if (selectAllBtn) {
|
||
selectAllBtn.addEventListener('click', function() {
|
||
document.querySelectorAll('.phone-number-checkbox').forEach(function(cb) {
|
||
cb.checked = true;
|
||
});
|
||
});
|
||
}
|
||
|
||
if (deselectAllBtn) {
|
||
deselectAllBtn.addEventListener('click', function() {
|
||
document.querySelectorAll('.phone-number-checkbox').forEach(function(cb) {
|
||
cb.checked = false;
|
||
});
|
||
});
|
||
}
|
||
|
||
function performConfiguration(action, buttonText, loadingText) {
|
||
return function() {
|
||
var button = this;
|
||
var originalText = button.textContent;
|
||
|
||
// Get selected phone numbers
|
||
var selectedNumbers = [];
|
||
document.querySelectorAll('.phone-number-checkbox:checked').forEach(function(cb) {
|
||
selectedNumbers.push({
|
||
sid: cb.value,
|
||
number: cb.dataset.number
|
||
});
|
||
});
|
||
|
||
if (selectedNumbers.length === 0) {
|
||
alert('Please select at least one phone number to configure.');
|
||
return;
|
||
}
|
||
|
||
button.disabled = true;
|
||
button.textContent = loadingText;
|
||
|
||
var actionType = action === 'twp_auto_configure_twiml_app' ? 'full' : 'numbers only';
|
||
resultDiv.innerHTML = '<div style="background: #fff3cd; border: 1px solid #ffeaa7; padding: 10px; border-radius: 4px;">Setting up ' + actionType + ' configuration for ' + selectedNumbers.length + ' number(s)...</div>';
|
||
|
||
var xhr = new XMLHttpRequest();
|
||
xhr.open('POST', ajaxurl);
|
||
xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
|
||
|
||
xhr.onload = function() {
|
||
button.disabled = false;
|
||
button.textContent = originalText;
|
||
|
||
try {
|
||
var response = JSON.parse(xhr.responseText);
|
||
var html;
|
||
|
||
if (response.success) {
|
||
var data = response.data;
|
||
html = '<div style="background: #d4edda; border: 1px solid #c3e6cb; padding: 15px; border-radius: 4px;">';
|
||
html += '<h4 style="color: #155724; margin-top: 0;">✅ Configuration Successful!</h4>';
|
||
|
||
if (data.steps_completed && data.steps_completed.length > 0) {
|
||
html += '<h5>Steps Completed:</h5><ul>';
|
||
data.steps_completed.forEach(function(step) {
|
||
html += '<li style="color: #155724;">' + step + '</li>';
|
||
});
|
||
html += '</ul>';
|
||
}
|
||
|
||
if (data.warnings && data.warnings.length > 0) {
|
||
html += '<h5>Warnings:</h5><ul>';
|
||
data.warnings.forEach(function(warning) {
|
||
html += '<li style="color: #856404;">' + warning + '</li>';
|
||
});
|
||
html += '</ul>';
|
||
}
|
||
|
||
if (data.app_sid) {
|
||
html += '<p><strong>TwiML App SID:</strong> <code>' + data.app_sid + '</code></p>';
|
||
}
|
||
if (data.voice_url) {
|
||
html += '<p><strong>Voice URL:</strong> <code>' + data.voice_url + '</code></p>';
|
||
}
|
||
if (data.webhook_url) {
|
||
html += '<p><strong>Webhook URL:</strong> <code>' + data.webhook_url + '</code></p>';
|
||
}
|
||
if (data.routing_type) {
|
||
html += '<p><strong>Routing Type:</strong> ' + data.routing_type + '</p>';
|
||
}
|
||
|
||
var successMessage = action === 'twp_auto_configure_twiml_app' ?
|
||
'🎉 Your browser phone is now ready! Go to <strong>Twilio WP Plugin → Browser Phone</strong> to start making calls.' :
|
||
'📞 Phone numbers configured successfully!';
|
||
html += '<p style="margin-bottom: 0;">' + successMessage + '</p>';
|
||
html += '</div>';
|
||
|
||
// Update the TwiML App SID field if it exists
|
||
if (data.app_sid) {
|
||
var appSidField = document.querySelector('input[name="twp_twiml_app_sid"]');
|
||
if (appSidField) {
|
||
appSidField.value = data.app_sid;
|
||
}
|
||
}
|
||
|
||
} else {
|
||
html = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 15px; border-radius: 4px;">';
|
||
html += '<h4 style="color: #721c24; margin-top: 0;">❌ Configuration Failed</h4>';
|
||
html += '<p style="color: #721c24; margin-bottom: 0;">' + response.data + '</p>';
|
||
html += '</div>';
|
||
}
|
||
|
||
resultDiv.innerHTML = html;
|
||
|
||
} catch(e) {
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 15px; border-radius: 4px;">' +
|
||
'<h4 style="color: #721c24; margin-top: 0;">❌ Error</h4>' +
|
||
'<p style="color: #721c24; margin-bottom: 0;">Failed to parse response: ' + e.message + '</p></div>';
|
||
}
|
||
};
|
||
|
||
xhr.onerror = function() {
|
||
button.disabled = false;
|
||
button.textContent = originalText;
|
||
resultDiv.innerHTML = '<div style="background: #f8d7da; border: 1px solid #f5c6cb; padding: 15px; border-radius: 4px;">' +
|
||
'<h4 style="color: #721c24; margin-top: 0;">❌ Network Error</h4>' +
|
||
'<p style="color: #721c24; margin-bottom: 0;">Failed to connect to server. Please try again.</p></div>';
|
||
};
|
||
|
||
var enableSmartRouting = smartRoutingCheckbox ? smartRoutingCheckbox.checked : true;
|
||
var params = 'action=' + action + '&nonce=' + '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>' +
|
||
'&enable_smart_routing=' + enableSmartRouting +
|
||
'&selected_numbers=' + encodeURIComponent(JSON.stringify(selectedNumbers));
|
||
xhr.send(params);
|
||
};
|
||
}
|
||
|
||
if (autoConfigBtn) {
|
||
autoConfigBtn.addEventListener('click', performConfiguration(
|
||
'twp_auto_configure_twiml_app',
|
||
'🔧 Auto-Configure Browser Phone',
|
||
'⏳ Configuring...'
|
||
));
|
||
}
|
||
|
||
if (configureNumbersBtn) {
|
||
configureNumbersBtn.addEventListener('click', performConfiguration(
|
||
'twp_configure_phone_numbers_only',
|
||
'📞 Configure Phone Numbers Only',
|
||
'⏳ Configuring Numbers...'
|
||
));
|
||
}
|
||
});
|
||
</script>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display schedules page
|
||
*/
|
||
public function display_schedules_page() {
|
||
// Ensure database tables exist
|
||
TWP_Activator::ensure_tables_exist();
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Business Hours Schedules</h1>
|
||
<p>Define business hours that determine when different workflows are active. Schedules automatically switch between workflows based on time and day.</p>
|
||
<button class="button button-primary" onclick="openScheduleModal()">Add New Schedule</button>
|
||
|
||
<table class="wp-list-table widefat fixed striped" style="margin-top: 20px;">
|
||
<thead>
|
||
<tr>
|
||
<th>Schedule Name</th>
|
||
<th>Days</th>
|
||
<th>Business Hours</th>
|
||
<th>Holidays</th>
|
||
<th>Workflow</th>
|
||
<th>Status</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php
|
||
$schedules = TWP_Scheduler::get_schedules();
|
||
foreach ($schedules as $schedule) {
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($schedule->schedule_name); ?></td>
|
||
<td><?php echo esc_html(ucwords(str_replace(',', ', ', $schedule->days_of_week))); ?></td>
|
||
<td><?php echo esc_html($schedule->start_time . ' - ' . $schedule->end_time); ?></td>
|
||
<td>
|
||
<?php
|
||
if (!empty($schedule->holiday_dates)) {
|
||
$holidays = array_map('trim', explode(',', $schedule->holiday_dates));
|
||
echo esc_html(count($holidays) . ' date' . (count($holidays) > 1 ? 's' : '') . ' set');
|
||
} else {
|
||
echo '<em>None</em>';
|
||
}
|
||
?>
|
||
</td>
|
||
<td>
|
||
<?php
|
||
if ($schedule->workflow_id) {
|
||
$workflow = TWP_Workflow::get_workflow($schedule->workflow_id);
|
||
echo $workflow ? esc_html($workflow->workflow_name) : 'Workflow #' . $schedule->workflow_id;
|
||
} else {
|
||
echo '<em>No specific workflow</em>';
|
||
}
|
||
?>
|
||
</td>
|
||
<td>
|
||
<span class="twp-status <?php echo $schedule->is_active ? 'active' : 'inactive'; ?>">
|
||
<?php echo $schedule->is_active ? 'Active' : 'Inactive'; ?>
|
||
</span>
|
||
</td>
|
||
<td>
|
||
<button class="button" onclick="editSchedule(<?php echo $schedule->id; ?>)">Edit</button>
|
||
<button class="button" onclick="deleteSchedule(<?php echo $schedule->id; ?>)">Delete</button>
|
||
</td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
if (empty($schedules)) {
|
||
echo '<tr><td colspan="7">No schedules found. <a href="#" onclick="openScheduleModal()">Create your first schedule</a>.</td></tr>';
|
||
}
|
||
?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Schedule Modal -->
|
||
<div id="schedule-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2 id="schedule-modal-title">Add New Schedule</h2>
|
||
<form id="schedule-form">
|
||
<input type="hidden" id="schedule-id" name="schedule_id" value="">
|
||
|
||
<div class="form-field">
|
||
<label for="schedule-name">Schedule Name:</label>
|
||
<input type="text" id="schedule-name" name="schedule_name" required placeholder="e.g., Business Hours, Weekend Schedule">
|
||
<p class="description">Give this schedule a descriptive name</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="days-of-week">Days of Week:</label>
|
||
<div class="days-checkboxes">
|
||
<label><input type="checkbox" name="days_of_week[]" value="monday"> Monday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="tuesday"> Tuesday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="wednesday"> Wednesday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="thursday"> Thursday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="friday"> Friday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="saturday"> Saturday</label>
|
||
<label><input type="checkbox" name="days_of_week[]" value="sunday"> Sunday</label>
|
||
</div>
|
||
<p class="description">Select the days when this schedule should be active</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="start-time">Business Hours Start:</label>
|
||
<input type="time" id="start-time" name="start_time" required>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="end-time">Business Hours End:</label>
|
||
<input type="time" id="end-time" name="end_time" required>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="business-hours-workflow">Business Hours Workflow (Optional):</label>
|
||
<select id="business-hours-workflow" name="workflow_id">
|
||
<option value="">No specific workflow</option>
|
||
<?php
|
||
$workflows = TWP_Workflow::get_workflows();
|
||
if ($workflows && is_array($workflows)) {
|
||
foreach ($workflows as $workflow) {
|
||
echo '<option value="' . $workflow->id . '">' . esc_html($workflow->workflow_name) . '</option>';
|
||
}
|
||
} else {
|
||
echo '<option value="" disabled>No workflows found - create a workflow first</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
<p class="description">This workflow will handle calls during business hours</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="after-hours-action">After Hours Action:</label>
|
||
<select id="after-hours-action" name="after_hours_action" onchange="toggleAfterHoursFields(this)">
|
||
<option value="default">Use Default Workflow</option>
|
||
<option value="forward">Forward to Number</option>
|
||
<option value="workflow">Use Different Workflow</option>
|
||
</select>
|
||
</div>
|
||
|
||
<div id="after-hours-forward" class="form-field" style="display: none;">
|
||
<label for="forward-number">Forward Number:</label>
|
||
<input type="text" id="forward-number" name="forward_number" placeholder="+1234567890">
|
||
<p class="description">Calls will be forwarded to this number after hours</p>
|
||
</div>
|
||
|
||
<div id="after-hours-workflow" class="form-field" style="display: none;">
|
||
<label for="after-hours-workflow-select">After Hours Workflow:</label>
|
||
<select id="after-hours-workflow-select" name="after_hours_workflow_id">
|
||
<option value="">Select a workflow...</option>
|
||
<?php
|
||
if ($workflows && is_array($workflows)) {
|
||
foreach ($workflows as $workflow) {
|
||
echo '<option value="' . $workflow->id . '">' . esc_html($workflow->workflow_name) . '</option>';
|
||
}
|
||
}
|
||
?>
|
||
</select>
|
||
<p class="description">This workflow will handle calls outside business hours</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="holiday-dates">Holiday Dates (Optional):</label>
|
||
<textarea id="holiday-dates" name="holiday_dates" rows="3" placeholder="2025-12-25, 2025-01-01, 2025-07-04"></textarea>
|
||
<p class="description">Enter dates (YYYY-MM-DD format) when this schedule should be inactive, separated by commas. These days will be treated as "after hours" regardless of time.</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label>
|
||
<input type="checkbox" name="is_active" checked> Active
|
||
</label>
|
||
<p class="description">Uncheck to temporarily disable this schedule</p>
|
||
</div>
|
||
|
||
<div class="modal-buttons">
|
||
<button type="submit" class="button button-primary">Save Schedule</button>
|
||
<button type="button" class="button" onclick="closeScheduleModal()">Cancel</button>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display workflows page
|
||
*/
|
||
public function display_workflows_page() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Call Workflows</h1>
|
||
<button class="button button-primary" onclick="openWorkflowBuilder()">Create New Workflow</button>
|
||
|
||
<table class="wp-list-table widefat fixed striped" style="margin-top: 20px;">
|
||
<thead>
|
||
<tr>
|
||
<th>Workflow Name</th>
|
||
<th>Phone Number</th>
|
||
<th>Steps</th>
|
||
<th>Status</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php
|
||
$workflows = TWP_Workflow::get_workflows();
|
||
foreach ($workflows as $workflow) {
|
||
$workflow_data = json_decode($workflow->workflow_data, true);
|
||
$step_count = isset($workflow_data['steps']) ? count($workflow_data['steps']) : 0;
|
||
|
||
// Get phone numbers for this workflow
|
||
$phone_numbers = TWP_Workflow::get_workflow_phone_numbers($workflow->id);
|
||
$phone_display = !empty($phone_numbers) ? implode(', ', $phone_numbers) : $workflow->phone_number;
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($workflow->workflow_name); ?></td>
|
||
<td><?php echo esc_html($phone_display); ?></td>
|
||
<td><?php echo $step_count; ?> steps</td>
|
||
<td>
|
||
<span class="twp-status <?php echo $workflow->is_active ? 'active' : 'inactive'; ?>">
|
||
<?php echo $workflow->is_active ? 'Active' : 'Inactive'; ?>
|
||
</span>
|
||
</td>
|
||
<td>
|
||
<button class="button" onclick="editWorkflow(<?php echo $workflow->id; ?>)">Edit</button>
|
||
<button class="button" onclick="deleteWorkflow(<?php echo $workflow->id; ?>)">Delete</button>
|
||
</td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Workflow Builder Modal -->
|
||
<div id="workflow-builder" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content large">
|
||
<h2 id="workflow-modal-title">Create New Workflow</h2>
|
||
|
||
<form id="workflow-basic-info">
|
||
<div class="workflow-info-grid">
|
||
<div>
|
||
<label>Workflow Name:</label>
|
||
<input type="text" id="workflow-name" name="workflow_name" required>
|
||
</div>
|
||
<div>
|
||
<label>Phone Numbers:</label>
|
||
<div id="workflow-phone-numbers">
|
||
<div class="phone-number-row">
|
||
<select name="phone_numbers[]" class="workflow-phone-select" required>
|
||
<option value="">Select a phone number...</option>
|
||
<!-- Will be populated via AJAX -->
|
||
</select>
|
||
<button type="button" class="button add-phone-number" style="margin-left: 10px;">Add Number</button>
|
||
</div>
|
||
</div>
|
||
<p class="description">You can assign multiple phone numbers to this workflow. All selected numbers will trigger this workflow when called.</p>
|
||
</div>
|
||
<div>
|
||
<label>
|
||
<input type="checkbox" id="workflow-active" name="is_active" checked> Active
|
||
</label>
|
||
</div>
|
||
</div>
|
||
</form>
|
||
|
||
<div class="workflow-builder-container">
|
||
<div class="workflow-steps">
|
||
<h3>Workflow Steps</h3>
|
||
<div class="step-types-toolbar">
|
||
<button type="button" class="button step-btn" data-step-type="greeting">
|
||
<span class="dashicons dashicons-megaphone"></span> Greeting
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="ivr_menu">
|
||
<span class="dashicons dashicons-menu"></span> IVR Menu
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="forward">
|
||
<span class="dashicons dashicons-phone"></span> Forward
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="queue">
|
||
<span class="dashicons dashicons-groups"></span> Queue
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="voicemail">
|
||
<span class="dashicons dashicons-microphone"></span> Voicemail
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="schedule_check">
|
||
<span class="dashicons dashicons-clock"></span> Schedule
|
||
</button>
|
||
<button type="button" class="button step-btn" data-step-type="sms">
|
||
<span class="dashicons dashicons-email-alt"></span> SMS
|
||
</button>
|
||
</div>
|
||
|
||
<div id="workflow-steps-list" class="workflow-steps-container">
|
||
<!-- Steps will be added here -->
|
||
</div>
|
||
</div>
|
||
|
||
<div class="workflow-preview">
|
||
<h3>Call Flow Preview</h3>
|
||
<div id="workflow-preview-content" class="workflow-flow-chart">
|
||
<div class="flow-start">📞 Incoming Call</div>
|
||
<div id="flow-steps"></div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="modal-buttons">
|
||
<button type="button" class="button button-primary" id="save-workflow-btn">Save Workflow</button>
|
||
<button type="button" class="button" onclick="closeWorkflowBuilder()">Cancel</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- Step Configuration Modal -->
|
||
<div id="step-config-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2 id="step-config-title">Configure Step</h2>
|
||
<form id="step-config-form">
|
||
<input type="hidden" id="step-id" name="step_id">
|
||
<input type="hidden" id="step-type" name="step_type">
|
||
|
||
<div id="step-config-content">
|
||
<!-- Dynamic content based on step type -->
|
||
</div>
|
||
|
||
<div class="modal-buttons">
|
||
<button type="button" class="button button-primary" id="save-step-btn">Save Step</button>
|
||
<button type="button" class="button" onclick="closeStepConfigModal()">Cancel</button>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display queues page
|
||
*/
|
||
public function display_queues_page() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Call Queues</h1>
|
||
<button class="button button-primary" onclick="openQueueModal()">Create New Queue</button>
|
||
|
||
<div class="twp-queue-grid" style="margin-top: 20px;">
|
||
<?php
|
||
global $wpdb;
|
||
$queue_table = $wpdb->prefix . 'twp_call_queues';
|
||
$queues = $wpdb->get_results("SELECT * FROM $queue_table");
|
||
|
||
foreach ($queues as $queue) {
|
||
$queue_status = TWP_Call_Queue::get_queue_status();
|
||
$waiting_calls = 0;
|
||
|
||
foreach ($queue_status as $status) {
|
||
if ($status['queue_id'] == $queue->id) {
|
||
$waiting_calls = $status['waiting_calls'];
|
||
break;
|
||
}
|
||
}
|
||
?>
|
||
<div class="twp-queue-card">
|
||
<h3><?php echo esc_html($queue->queue_name); ?></h3>
|
||
<div class="queue-stats">
|
||
<div class="stat">
|
||
<span class="label">Notification Number:</span>
|
||
<span class="value"><?php echo esc_html($queue->notification_number ?: 'Not set'); ?></span>
|
||
</div>
|
||
<?php
|
||
// Get agent group name
|
||
$group_name = 'None';
|
||
if (!empty($queue->agent_group_id)) {
|
||
$groups_table = $wpdb->prefix . 'twp_agent_groups';
|
||
$group = $wpdb->get_row($wpdb->prepare("SELECT group_name FROM $groups_table WHERE id = %d", $queue->agent_group_id));
|
||
if ($group) {
|
||
$group_name = $group->group_name;
|
||
}
|
||
}
|
||
?>
|
||
<div class="stat">
|
||
<span class="label">Agent Group:</span>
|
||
<span class="value"><?php echo esc_html($group_name); ?></span>
|
||
</div>
|
||
<div class="stat">
|
||
<span class="label">Waiting:</span>
|
||
<span class="value"><?php echo $waiting_calls; ?></span>
|
||
</div>
|
||
<div class="stat">
|
||
<span class="label">Max Size:</span>
|
||
<span class="value"><?php echo $queue->max_size; ?></span>
|
||
</div>
|
||
<div class="stat">
|
||
<span class="label">Timeout:</span>
|
||
<span class="value"><?php echo $queue->timeout_seconds; ?>s</span>
|
||
</div>
|
||
</div>
|
||
<div class="queue-actions">
|
||
<button class="button" onclick="viewQueueDetails(<?php echo $queue->id; ?>)">View Details</button>
|
||
<button class="button" onclick="editQueue(<?php echo $queue->id; ?>)">Edit</button>
|
||
<button class="button button-link-delete" onclick="deleteQueue(<?php echo $queue->id; ?>)" style="color: #dc3232;">Delete</button>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- Queue Modal -->
|
||
<div id="queue-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2>Create/Edit Queue</h2>
|
||
<form id="queue-form">
|
||
<input type="hidden" id="queue-id" name="queue_id" value="">
|
||
|
||
<label>Queue Name:</label>
|
||
<input type="text" name="queue_name" required>
|
||
|
||
<label>SMS Notification Number:</label>
|
||
<select name="notification_number" id="queue-notification-number" class="regular-text">
|
||
<option value="">Select a Twilio number...</option>
|
||
<?php
|
||
try {
|
||
// Get Twilio phone numbers
|
||
$twilio = new TWP_Twilio_API();
|
||
$numbers_result = $twilio->get_phone_numbers();
|
||
|
||
if ($numbers_result['success'] && isset($numbers_result['data']['incoming_phone_numbers'])) {
|
||
$numbers = $numbers_result['data']['incoming_phone_numbers'];
|
||
if (is_array($numbers) && !empty($numbers)) {
|
||
foreach ($numbers as $number) {
|
||
$phone = isset($number['phone_number']) ? $number['phone_number'] : '';
|
||
$friendly_name = isset($number['friendly_name']) ? $number['friendly_name'] : $phone;
|
||
if (!empty($phone)) {
|
||
echo '<option value="' . esc_attr($phone) . '">' . esc_html($friendly_name . ' (' . $phone . ')') . '</option>';
|
||
}
|
||
}
|
||
}
|
||
}
|
||
} catch (Exception $e) {
|
||
echo '<option value="">Error loading numbers</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
<button type="button" onclick="loadTwilioNumbers('queue-phone-number')" class="button" style="margin-left: 10px;">Refresh Numbers</button>
|
||
<p class="description">Phone number that this queue is associated with (used for agent caller ID)</p>
|
||
|
||
<label>Agent Group:</label>
|
||
<select name="agent_group_id" id="queue-agent-group" class="regular-text">
|
||
<option value="">Select an agent group...</option>
|
||
<?php
|
||
// Get agent groups
|
||
global $wpdb;
|
||
$groups_table = $wpdb->prefix . 'twp_agent_groups';
|
||
$groups = $wpdb->get_results("SELECT * FROM $groups_table ORDER BY group_name");
|
||
|
||
foreach ($groups as $group) {
|
||
echo '<option value="' . esc_attr($group->id) . '">' . esc_html($group->group_name) . '</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
<p class="description">Agent group that will handle calls from this queue</p>
|
||
|
||
<label>Max Size:</label>
|
||
<input type="number" name="max_size" min="1" max="100" value="10">
|
||
|
||
<label>Timeout (seconds):</label>
|
||
<input type="number" name="timeout_seconds" min="30" max="3600" value="300">
|
||
|
||
<label>Wait Music URL:</label>
|
||
<input type="url" name="wait_music_url">
|
||
|
||
<label>TTS Welcome Message:</label>
|
||
<textarea name="tts_message" rows="3"></textarea>
|
||
|
||
<div class="modal-buttons">
|
||
<button type="submit" class="button button-primary">Save</button>
|
||
<button type="button" class="button" onclick="closeQueueModal()">Cancel</button>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display phone numbers page
|
||
*/
|
||
public function display_numbers_page() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Phone Numbers</h1>
|
||
|
||
<div class="twp-numbers-actions">
|
||
<button class="button button-primary" onclick="searchAvailableNumbers()">Buy New Number</button>
|
||
<button class="button" onclick="refreshNumbers()">Refresh</button>
|
||
</div>
|
||
|
||
<h2>Your Twilio Phone Numbers</h2>
|
||
<div id="twp-numbers-list">
|
||
<div class="twp-spinner"></div>
|
||
<p>Loading phone numbers...</p>
|
||
</div>
|
||
|
||
<h2>Available Numbers for Purchase</h2>
|
||
<div id="twp-available-numbers" style="display: none;">
|
||
<div class="twp-search-form">
|
||
<label>Country:</label>
|
||
<select id="country-code">
|
||
<option value="US">United States</option>
|
||
<option value="CA">Canada</option>
|
||
<option value="GB">United Kingdom</option>
|
||
<option value="AU">Australia</option>
|
||
</select>
|
||
|
||
<label>Area Code:</label>
|
||
<input type="text" id="area-code" placeholder="Optional">
|
||
|
||
<label>Contains:</label>
|
||
<input type="text" id="contains" placeholder="Optional">
|
||
|
||
<button class="button" onclick="searchNumbers()">Search</button>
|
||
</div>
|
||
|
||
<div id="search-results"></div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- Number Configuration Modal -->
|
||
<div id="number-config-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2>Configure Phone Number</h2>
|
||
<form id="number-config-form">
|
||
<input type="hidden" id="number-sid" name="number_sid" value="">
|
||
|
||
<label>Phone Number:</label>
|
||
<input type="text" id="phone-number" readonly>
|
||
|
||
<label>Voice URL:</label>
|
||
<select name="voice_url">
|
||
<option value="">Select a workflow or schedule...</option>
|
||
<optgroup label="Workflows">
|
||
<?php
|
||
$workflows = TWP_Workflow::get_workflows();
|
||
foreach ($workflows as $workflow) {
|
||
$webhook_url = rest_url('twilio-webhook/v1/voice');
|
||
$webhook_url = add_query_arg('workflow_id', $workflow->id, $webhook_url);
|
||
echo '<option value="' . esc_url($webhook_url) . '">' . esc_html($workflow->workflow_name) . '</option>';
|
||
}
|
||
?>
|
||
</optgroup>
|
||
<optgroup label="Schedules">
|
||
<?php
|
||
$schedules = TWP_Scheduler::get_schedules();
|
||
foreach ($schedules as $schedule) {
|
||
$webhook_url = rest_url('twilio-webhook/v1/voice');
|
||
$webhook_url = add_query_arg('schedule_id', $schedule->id, $webhook_url);
|
||
echo '<option value="' . esc_url($webhook_url) . '">' . esc_html($schedule->schedule_name) . '</option>';
|
||
}
|
||
?>
|
||
</optgroup>
|
||
</select>
|
||
|
||
<label>SMS URL:</label>
|
||
<input type="url" name="sms_url" value="<?php echo rest_url('twilio-webhook/v1/sms'); ?>">
|
||
|
||
<div class="modal-buttons">
|
||
<button type="submit" class="button button-primary">Save</button>
|
||
<button type="button" class="button" onclick="closeNumberConfigModal()">Cancel</button>
|
||
</div>
|
||
</form>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display voicemails page
|
||
*/
|
||
public function display_voicemails_page() {
|
||
// Get the active tab
|
||
$active_tab = isset($_GET['tab']) ? sanitize_text_field($_GET['tab']) : 'voicemails';
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Voicemails & Recordings</h1>
|
||
|
||
<h2 class="nav-tab-wrapper">
|
||
<a href="?page=twilio-wp-voicemails&tab=voicemails" class="nav-tab <?php echo $active_tab == 'voicemails' ? 'nav-tab-active' : ''; ?>">Voicemails</a>
|
||
<a href="?page=twilio-wp-voicemails&tab=recordings" class="nav-tab <?php echo $active_tab == 'recordings' ? 'nav-tab-active' : ''; ?>">Call Recordings</a>
|
||
</h2>
|
||
|
||
<?php if ($active_tab == 'voicemails'): ?>
|
||
<div class="twp-voicemail-filters">
|
||
<label>Filter by workflow:</label>
|
||
<select id="voicemail-workflow-filter">
|
||
<option value="">All workflows</option>
|
||
<?php
|
||
$workflows = TWP_Workflow::get_workflows();
|
||
foreach ($workflows as $workflow) {
|
||
echo '<option value="' . $workflow->id . '">' . esc_html($workflow->workflow_name) . '</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
|
||
<label>Date range:</label>
|
||
<input type="date" id="voicemail-date-from" />
|
||
<input type="date" id="voicemail-date-to" />
|
||
|
||
<button class="button" onclick="filterVoicemails()">Filter</button>
|
||
<button class="button" onclick="exportVoicemails()">Export</button>
|
||
</div>
|
||
|
||
<div class="twp-voicemail-stats">
|
||
<div class="stat-card">
|
||
<h3>Total Voicemails</h3>
|
||
<div class="stat-value" id="total-voicemails">
|
||
<?php
|
||
global $wpdb;
|
||
$table = $wpdb->prefix . 'twp_voicemails';
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Today</h3>
|
||
<div class="stat-value" id="today-voicemails">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>This Week</h3>
|
||
<div class="stat-value" id="week-voicemails">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE YEARWEEK(created_at) = YEARWEEK(NOW())");
|
||
?>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<table class="wp-list-table widefat fixed striped" id="voicemails-table">
|
||
<thead>
|
||
<tr>
|
||
<th>Date/Time</th>
|
||
<th>From Number</th>
|
||
<th>Workflow</th>
|
||
<th>Duration</th>
|
||
<th>Transcription</th>
|
||
<th>Recording</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php $this->display_voicemails_table(); ?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Voicemail Player Modal -->
|
||
<div id="voicemail-player-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2 id="voicemail-modal-title">Voicemail Player</h2>
|
||
|
||
<div class="voicemail-details">
|
||
<div class="detail-row">
|
||
<span class="label">From:</span>
|
||
<span id="voicemail-from"></span>
|
||
</div>
|
||
<div class="detail-row">
|
||
<span class="label">Date:</span>
|
||
<span id="voicemail-date"></span>
|
||
</div>
|
||
<div class="detail-row">
|
||
<span class="label">Duration:</span>
|
||
<span id="voicemail-duration"></span>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="voicemail-player">
|
||
<audio id="voicemail-audio" controls style="width: 100%; margin: 20px 0;">
|
||
Your browser does not support the audio element.
|
||
</audio>
|
||
</div>
|
||
|
||
<div class="voicemail-transcription">
|
||
<h4>Transcription:</h4>
|
||
<div id="voicemail-transcription-text">
|
||
<em>No transcription available</em>
|
||
</div>
|
||
<button class="button" onclick="transcribeVoicemail()" id="transcribe-btn">Generate Transcription</button>
|
||
</div>
|
||
|
||
<div class="voicemail-actions">
|
||
<button class="button" onclick="downloadVoicemail()">Download</button>
|
||
<button class="button button-danger" onclick="deleteVoicemail()">Delete</button>
|
||
<button class="button" onclick="closeVoicemailModal()">Close</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<?php elseif ($active_tab == 'recordings'): ?>
|
||
<!-- Call Recordings Tab -->
|
||
<div class="twp-recordings-section">
|
||
<div class="twp-recordings-filters">
|
||
<label>Filter by agent:</label>
|
||
<select id="recording-agent-filter">
|
||
<option value="">All agents</option>
|
||
<?php
|
||
$users = get_users(['role__in' => ['administrator', 'twp_agent']]);
|
||
foreach ($users as $user) {
|
||
echo '<option value="' . $user->ID . '">' . esc_html($user->display_name) . '</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
|
||
<label>Date range:</label>
|
||
<input type="date" id="recording-date-from" />
|
||
<input type="date" id="recording-date-to" />
|
||
|
||
<button class="button" onclick="filterRecordings()">Filter</button>
|
||
<button class="button" onclick="refreshRecordings()">Refresh</button>
|
||
</div>
|
||
|
||
<div class="twp-recordings-stats">
|
||
<div class="stat-card">
|
||
<h3>Total Recordings</h3>
|
||
<div class="stat-value" id="total-recordings">
|
||
<?php
|
||
global $wpdb;
|
||
$recordings_table = $wpdb->prefix . 'twp_call_recordings';
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $recordings_table WHERE status = 'completed'");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Today</h3>
|
||
<div class="stat-value" id="today-recordings">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $recordings_table WHERE DATE(started_at) = CURDATE()");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Total Duration</h3>
|
||
<div class="stat-value" id="total-duration">
|
||
<?php
|
||
$total_seconds = $wpdb->get_var("SELECT SUM(duration) FROM $recordings_table");
|
||
echo $total_seconds ? round($total_seconds / 60) . ' min' : '0 min';
|
||
?>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Date/Time</th>
|
||
<th>From</th>
|
||
<th>To</th>
|
||
<th>Agent</th>
|
||
<th>Duration</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="recordings-table-body">
|
||
<tr>
|
||
<td colspan="6">Loading recordings...</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<script>
|
||
jQuery(document).ready(function($) {
|
||
<?php if ($active_tab == 'recordings'): ?>
|
||
loadRecordings();
|
||
<?php endif; ?>
|
||
});
|
||
|
||
function loadRecordings() {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_get_call_recordings',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
displayRecordings(response.data);
|
||
} else {
|
||
jQuery('#recordings-table-body').html('<tr><td colspan="6">Failed to load recordings</td></tr>');
|
||
}
|
||
},
|
||
error: function() {
|
||
jQuery('#recordings-table-body').html('<tr><td colspan="6">Error loading recordings</td></tr>');
|
||
}
|
||
});
|
||
}
|
||
|
||
function displayRecordings(recordings) {
|
||
var tbody = jQuery('#recordings-table-body');
|
||
|
||
if (recordings.length === 0) {
|
||
tbody.html('<tr><td colspan="6">No recordings found</td></tr>');
|
||
return;
|
||
}
|
||
|
||
var html = '';
|
||
recordings.forEach(function(recording) {
|
||
html += '<tr>';
|
||
html += '<td>' + recording.started_at + '</td>';
|
||
html += '<td>' + recording.from_number + '</td>';
|
||
html += '<td>' + recording.to_number + '</td>';
|
||
html += '<td>' + (recording.agent_name || 'Unknown') + '</td>';
|
||
html += '<td>' + formatDuration(recording.duration) + '</td>';
|
||
html += '<td>';
|
||
if (recording.has_recording) {
|
||
var proxyUrl = '<?php echo home_url('/wp-json/twilio-webhook/v1/recording-audio/'); ?>' + recording.id;
|
||
html += '<button class="button button-small" onclick="playRecording(\'' + proxyUrl + '\')">Play</button> ';
|
||
html += '<a href="' + proxyUrl + '" class="button button-small" download>Download</a>';
|
||
<?php if (current_user_can('manage_options')): ?>
|
||
html += ' <button class="button button-small button-link-delete" onclick="deleteRecording(' + recording.id + ')">Delete</button>';
|
||
<?php endif; ?>
|
||
} else {
|
||
html += 'Processing...';
|
||
}
|
||
html += '</td>';
|
||
html += '</tr>';
|
||
});
|
||
|
||
tbody.html(html);
|
||
}
|
||
|
||
function formatDuration(seconds) {
|
||
if (!seconds) return '0:00';
|
||
var minutes = Math.floor(seconds / 60);
|
||
var remainingSeconds = seconds % 60;
|
||
return minutes + ':' + String(remainingSeconds).padStart(2, '0');
|
||
}
|
||
|
||
function playRecording(url) {
|
||
var audio = new Audio(url);
|
||
audio.play();
|
||
}
|
||
|
||
function refreshRecordings() {
|
||
loadRecordings();
|
||
}
|
||
|
||
function filterRecordings() {
|
||
// TODO: Implement filtering logic
|
||
loadRecordings();
|
||
}
|
||
|
||
function deleteRecording(recordingId) {
|
||
if (!confirm('Are you sure you want to delete this recording? This action cannot be undone.')) {
|
||
return;
|
||
}
|
||
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_delete_recording',
|
||
recording_id: recordingId,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Recording deleted successfully');
|
||
loadRecordings();
|
||
} else {
|
||
alert('Failed to delete recording: ' + (response.data || 'Unknown error'));
|
||
}
|
||
},
|
||
error: function() {
|
||
alert('Error deleting recording');
|
||
}
|
||
});
|
||
}
|
||
</script>
|
||
<?php endif; ?>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display call logs page
|
||
*/
|
||
public function display_call_logs_page() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Call Logs</h1>
|
||
|
||
<div class="twp-call-log-filters">
|
||
<label>Phone Number:</label>
|
||
<select id="call-log-phone-filter">
|
||
<option value="">All numbers</option>
|
||
<?php
|
||
global $wpdb;
|
||
$table = $wpdb->prefix . 'twp_call_log';
|
||
$numbers = $wpdb->get_results("SELECT DISTINCT from_number FROM $table WHERE from_number != '' ORDER BY from_number");
|
||
foreach ($numbers as $number) {
|
||
echo '<option value="' . esc_attr($number->from_number) . '">' . esc_html($number->from_number) . '</option>';
|
||
}
|
||
?>
|
||
</select>
|
||
|
||
<label>Status:</label>
|
||
<select id="call-log-status-filter">
|
||
<option value="">All statuses</option>
|
||
<option value="initiated">Initiated</option>
|
||
<option value="ringing">Ringing</option>
|
||
<option value="answered">Answered</option>
|
||
<option value="completed">Completed</option>
|
||
<option value="busy">Busy</option>
|
||
<option value="failed">Failed</option>
|
||
<option value="no-answer">No Answer</option>
|
||
</select>
|
||
|
||
<label>Date range:</label>
|
||
<input type="date" id="call-log-date-from" />
|
||
<input type="date" id="call-log-date-to" />
|
||
|
||
<button class="button" onclick="filterCallLogs()">Filter</button>
|
||
<button class="button" onclick="exportCallLogs()">Export</button>
|
||
</div>
|
||
|
||
<div class="twp-call-log-stats">
|
||
<div class="stat-card">
|
||
<h3>Total Calls</h3>
|
||
<div class="stat-value">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Today</h3>
|
||
<div class="stat-value">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE DATE(created_at) = CURDATE()");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Answered</h3>
|
||
<div class="stat-value">
|
||
<?php
|
||
echo $wpdb->get_var("SELECT COUNT(*) FROM $table WHERE status = 'completed' AND duration > 0");
|
||
?>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="stat-card">
|
||
<h3>Avg Duration</h3>
|
||
<div class="stat-value">
|
||
<?php
|
||
$avg = $wpdb->get_var("SELECT AVG(duration) FROM $table WHERE duration > 0");
|
||
echo $avg ? round($avg) . 's' : '0s';
|
||
?>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<table class="wp-list-table widefat fixed striped" id="call-logs-table">
|
||
<thead>
|
||
<tr>
|
||
<th>Date/Time</th>
|
||
<th>From Number</th>
|
||
<th>To Number</th>
|
||
<th>Status</th>
|
||
<th>Duration</th>
|
||
<th>Workflow</th>
|
||
<th>Queue Time</th>
|
||
<th>Actions Taken</th>
|
||
<th>Details</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php $this->display_call_logs_table(); ?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Call Detail Modal -->
|
||
<div id="call-detail-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<h2 id="call-detail-title">Call Details</h2>
|
||
|
||
<div class="call-timeline">
|
||
<h4>Call Timeline:</h4>
|
||
<div id="call-timeline-content">
|
||
<!-- Timeline will be populated here -->
|
||
</div>
|
||
</div>
|
||
|
||
<div class="call-details-grid">
|
||
<div class="detail-section">
|
||
<h4>Call Information</h4>
|
||
<div id="call-basic-info"></div>
|
||
</div>
|
||
|
||
<div class="detail-section">
|
||
<h4>Actions Taken</h4>
|
||
<div id="call-actions-taken"></div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="modal-buttons">
|
||
<button class="button" onclick="closeCallDetailModal()">Close</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display agent groups page
|
||
*/
|
||
public function display_groups_page() {
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Agent Groups <button class="button button-primary" onclick="openGroupModal()">Add New Group</button></h1>
|
||
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Group Name</th>
|
||
<th>Description</th>
|
||
<th>Members</th>
|
||
<th>Ring Strategy</th>
|
||
<th>Timeout</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="groups-list">
|
||
<?php
|
||
$groups = TWP_Agent_Groups::get_all_groups();
|
||
foreach ($groups as $group) {
|
||
$members = TWP_Agent_Groups::get_group_members($group->id);
|
||
$member_count = count($members);
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($group->group_name); ?></td>
|
||
<td><?php echo esc_html($group->description); ?></td>
|
||
<td><?php echo $member_count; ?> members</td>
|
||
<td><?php echo esc_html($group->ring_strategy); ?></td>
|
||
<td><?php echo esc_html($group->timeout_seconds); ?>s</td>
|
||
<td>
|
||
<button class="button" onclick="editGroup(<?php echo $group->id; ?>)">Edit</button>
|
||
<button class="button" onclick="manageGroupMembers(<?php echo $group->id; ?>)">Members</button>
|
||
<button class="button" onclick="deleteGroup(<?php echo $group->id; ?>)">Delete</button>
|
||
</td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Group Modal -->
|
||
<div id="group-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content">
|
||
<div class="twp-modal-header">
|
||
<h2 id="group-modal-title">Add New Group</h2>
|
||
<button class="twp-modal-close" onclick="closeGroupModal()">×</button>
|
||
</div>
|
||
<div class="twp-modal-body">
|
||
<form id="group-form">
|
||
<input type="hidden" id="group-id" name="group_id" value="">
|
||
|
||
<label>Group Name:</label>
|
||
<input type="text" name="group_name" required class="regular-text">
|
||
|
||
<label>Description:</label>
|
||
<textarea name="description" rows="3" class="regular-text"></textarea>
|
||
|
||
<label>Ring Strategy:</label>
|
||
<select name="ring_strategy">
|
||
<option value="simultaneous">Simultaneous (ring all at once)</option>
|
||
<option value="sequential">Sequential (ring in order)</option>
|
||
</select>
|
||
|
||
<label>Timeout (seconds):</label>
|
||
<input type="number" name="timeout_seconds" value="30" min="5" max="120">
|
||
</form>
|
||
</div>
|
||
<div class="twp-modal-footer">
|
||
<button class="button button-primary" onclick="saveGroup()">Save Group</button>
|
||
<button class="button" onclick="closeGroupModal()">Cancel</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<!-- Members Modal -->
|
||
<div id="members-modal" class="twp-modal" style="display: none;">
|
||
<div class="twp-modal-content" style="max-width: 800px;">
|
||
<div class="twp-modal-header">
|
||
<h2 id="members-modal-title">Manage Group Members</h2>
|
||
<button class="twp-modal-close" onclick="closeMembersModal()">×</button>
|
||
</div>
|
||
<div class="twp-modal-body">
|
||
<input type="hidden" id="current-group-id" value="">
|
||
|
||
<div class="add-member-section">
|
||
<h3>Add Member</h3>
|
||
<select id="add-member-select">
|
||
<option value="">Select a user...</option>
|
||
<?php
|
||
$users = get_users(array('orderby' => 'display_name'));
|
||
foreach ($users as $user) {
|
||
$phone = get_user_meta($user->ID, 'twp_phone_number', true);
|
||
?>
|
||
<option value="<?php echo $user->ID; ?>">
|
||
<?php echo esc_html($user->display_name); ?>
|
||
<?php echo $phone ? '(' . esc_html($phone) . ')' : '(no phone)'; ?>
|
||
</option>
|
||
<?php
|
||
}
|
||
?>
|
||
</select>
|
||
<input type="number" id="add-member-priority" placeholder="Priority" value="0" min="0">
|
||
<button class="button" onclick="addGroupMember()">Add Member</button>
|
||
</div>
|
||
|
||
<h3>Current Members</h3>
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Name</th>
|
||
<th>Phone Number</th>
|
||
<th>Priority</th>
|
||
<th>Status</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="group-members-list">
|
||
<!-- Populated by JavaScript -->
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
<div class="twp-modal-footer">
|
||
<button class="button" onclick="closeMembersModal()">Close</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display agent queue page
|
||
*/
|
||
public function display_agent_queue_page() {
|
||
$current_user_id = get_current_user_id();
|
||
$agent_status = TWP_Agent_Manager::get_agent_status($current_user_id);
|
||
$agent_stats = TWP_Agent_Manager::get_agent_stats($current_user_id);
|
||
|
||
// Ensure database tables exist
|
||
TWP_Activator::ensure_tables_exist();
|
||
|
||
// Get user's extension and assigned queues - create if they don't exist
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
|
||
// If user doesn't have queues yet, create them
|
||
if (!$extension_data) {
|
||
$user_phone = get_user_meta($current_user_id, 'twp_phone_number', true);
|
||
if ($user_phone) {
|
||
$creation_result = TWP_User_Queue_Manager::create_user_queues($current_user_id);
|
||
if ($creation_result['success']) {
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
}
|
||
}
|
||
}
|
||
|
||
$assigned_queues = TWP_User_Queue_Manager::get_user_assigned_queues($current_user_id);
|
||
|
||
// Check login status
|
||
$is_logged_in = TWP_Agent_Manager::is_agent_logged_in($current_user_id);
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Agent Queue Dashboard</h1>
|
||
|
||
<div class="agent-status-bar">
|
||
<div class="status-info">
|
||
<strong>Extension:</strong>
|
||
<span class="extension-badge"><?php echo $extension_data ? esc_html($extension_data['extension']) : 'Not Assigned'; ?></span>
|
||
|
||
<strong>Login Status:</strong>
|
||
<button id="login-toggle-btn" class="button <?php echo $is_logged_in ? 'button-secondary' : 'button-primary'; ?>" onclick="toggleAgentLogin()">
|
||
<?php echo $is_logged_in ? 'Log Out' : 'Log In'; ?>
|
||
</button>
|
||
|
||
<strong>Your Status:</strong>
|
||
<select id="agent-status-select" onchange="updateAgentStatus(this.value)" <?php echo !$is_logged_in ? 'disabled' : ''; ?>>
|
||
<option value="available" <?php selected($agent_status->status ?? '', 'available'); ?>>Available</option>
|
||
<option value="busy" <?php selected($agent_status->status ?? '', 'busy'); ?>>Busy</option>
|
||
<option value="offline" <?php selected($agent_status->status ?? 'offline', 'offline'); ?>>Offline</option>
|
||
</select>
|
||
</div>
|
||
<div class="agent-stats">
|
||
<span>Calls Today: <strong><?php echo $agent_stats['calls_today']; ?></strong></span>
|
||
<span>Total Calls: <strong><?php echo $agent_stats['total_calls']; ?></strong></span>
|
||
<span>Avg Duration: <strong><?php echo round($agent_stats['avg_duration'] ?? 0); ?>s</strong></span>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="assigned-queues-section">
|
||
<h2>My Assigned Queues</h2>
|
||
<?php if (empty($assigned_queues)): ?>
|
||
<div class="notice notice-info">
|
||
<p>
|
||
<strong>No queues assigned.</strong>
|
||
<?php if (!$extension_data): ?>
|
||
Please configure your phone number in your user profile to get assigned queues automatically.
|
||
<br><br>
|
||
<button class="button button-primary" onclick="initializeUserQueues()">Initialize My Queues</button>
|
||
<?php else: ?>
|
||
Your personal queue is being set up. Please refresh the page.
|
||
<?php endif; ?>
|
||
</p>
|
||
</div>
|
||
<?php else: ?>
|
||
<div class="queue-tabs">
|
||
<?php foreach ($assigned_queues as $index => $queue): ?>
|
||
<button class="queue-tab <?php echo $index === 0 ? 'active' : ''; ?>"
|
||
data-queue-id="<?php echo esc_attr($queue['id']); ?>"
|
||
onclick="switchQueueView(<?php echo esc_attr($queue['id']); ?>)">
|
||
<?php echo esc_html($queue['queue_name']); ?>
|
||
<?php if ($queue['is_hold_queue']): ?>
|
||
<span class="hold-indicator">(Hold)</span>
|
||
<?php endif; ?>
|
||
<span class="queue-count" id="queue-count-<?php echo esc_attr($queue['id']); ?>">
|
||
(<?php echo intval($queue['waiting_calls']); ?>)
|
||
</span>
|
||
</button>
|
||
<?php endforeach; ?>
|
||
</div>
|
||
|
||
<div id="queue-calls-container">
|
||
<?php foreach ($assigned_queues as $index => $queue): ?>
|
||
<div class="queue-content" id="queue-content-<?php echo esc_attr($queue['id']); ?>"
|
||
style="<?php echo $index > 0 ? 'display:none;' : ''; ?>">
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Position</th>
|
||
<th>Caller Number</th>
|
||
<th>Wait Time</th>
|
||
<th>Status</th>
|
||
<th>Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="queue-calls-<?php echo esc_attr($queue['id']); ?>">
|
||
<tr><td colspan="5">Loading...</td></tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
<?php endforeach; ?>
|
||
</div>
|
||
<?php endif; ?>
|
||
</div>
|
||
|
||
<div class="my-groups-section">
|
||
<h2>My Groups</h2>
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Group Name</th>
|
||
<th>Members</th>
|
||
<th>Your Priority</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php
|
||
$my_groups = TWP_Agent_Groups::get_user_groups($current_user_id);
|
||
foreach ($my_groups as $group) {
|
||
$members = TWP_Agent_Groups::get_group_members($group->id);
|
||
$my_priority = 0;
|
||
foreach ($members as $member) {
|
||
if ($member->user_id == $current_user_id) {
|
||
$my_priority = $member->priority;
|
||
break;
|
||
}
|
||
}
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($group->group_name); ?></td>
|
||
<td><?php echo count($members); ?> members</td>
|
||
<td><?php echo $my_priority; ?></td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
</div>
|
||
|
||
<style>
|
||
.agent-status-bar {
|
||
background: #fff;
|
||
padding: 15px;
|
||
margin-bottom: 20px;
|
||
border: 1px solid #ccc;
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
}
|
||
.agent-stats span {
|
||
margin-left: 20px;
|
||
}
|
||
.extension-badge {
|
||
background: #2271b1;
|
||
color: white;
|
||
padding: 2px 8px;
|
||
border-radius: 3px;
|
||
margin: 0 10px;
|
||
}
|
||
.assigned-queues-section, .my-groups-section {
|
||
background: #fff;
|
||
padding: 20px;
|
||
margin-bottom: 20px;
|
||
border: 1px solid #ccc;
|
||
}
|
||
.queue-tabs {
|
||
display: flex;
|
||
gap: 10px;
|
||
margin-bottom: 20px;
|
||
border-bottom: 2px solid #ddd;
|
||
}
|
||
.queue-tab {
|
||
padding: 10px 20px;
|
||
background: #f1f1f1;
|
||
border: 1px solid #ddd;
|
||
border-bottom: none;
|
||
cursor: pointer;
|
||
position: relative;
|
||
bottom: -2px;
|
||
}
|
||
.queue-tab.active {
|
||
background: white;
|
||
border-bottom: 2px solid white;
|
||
}
|
||
.queue-tab .queue-count {
|
||
background: #e74c3c;
|
||
color: white;
|
||
padding: 2px 6px;
|
||
border-radius: 10px;
|
||
font-size: 12px;
|
||
margin-left: 5px;
|
||
}
|
||
.queue-tab .hold-indicator {
|
||
color: #f39c12;
|
||
font-weight: bold;
|
||
}
|
||
.action-buttons {
|
||
display: flex;
|
||
gap: 5px;
|
||
flex-wrap: wrap;
|
||
}
|
||
.action-buttons button {
|
||
padding: 5px 10px;
|
||
font-size: 12px;
|
||
cursor: pointer;
|
||
border: none;
|
||
border-radius: 3px;
|
||
color: white;
|
||
}
|
||
.btn-answer {
|
||
background: #27ae60;
|
||
}
|
||
.btn-answer:hover {
|
||
background: #229954;
|
||
}
|
||
.btn-listen {
|
||
background: #3498db;
|
||
}
|
||
.btn-listen:hover {
|
||
background: #2980b9;
|
||
}
|
||
.btn-record {
|
||
background: #e74c3c;
|
||
}
|
||
.btn-record:hover {
|
||
background: #c0392b;
|
||
}
|
||
.btn-transfer {
|
||
background: #f39c12;
|
||
}
|
||
.btn-transfer:hover {
|
||
background: #e67e22;
|
||
}
|
||
.btn-voicemail {
|
||
background: #9b59b6;
|
||
}
|
||
.btn-voicemail:hover {
|
||
background: #8e44ad;
|
||
}
|
||
.btn-disconnect {
|
||
background: #95a5a6;
|
||
}
|
||
.btn-disconnect:hover {
|
||
background: #7f8c8d;
|
||
}
|
||
.action-buttons button:disabled {
|
||
background: #ccc;
|
||
cursor: not-allowed;
|
||
}
|
||
</style>
|
||
|
||
<script>
|
||
// Refresh queue data every 5 seconds
|
||
let refreshInterval;
|
||
let currentUser = <?php echo $current_user_id; ?>;
|
||
let assignedQueues = <?php echo json_encode(!empty($assigned_queues) ? array_column($assigned_queues, 'id') : []); ?>;
|
||
|
||
// Get the appropriate nonce based on context
|
||
let ajaxNonce = '<?php echo wp_create_nonce(is_admin() ? 'twp_ajax_nonce' : 'twp_frontend_nonce'); ?>';
|
||
|
||
function startQueueRefresh() {
|
||
refreshQueues();
|
||
refreshInterval = setInterval(refreshQueues, 5000);
|
||
}
|
||
|
||
function initializeUserQueues() {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_initialize_user_queues',
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Queues initialized successfully! The page will now refresh.');
|
||
location.reload();
|
||
} else {
|
||
alert('Failed to initialize queues: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function refreshQueues() {
|
||
assignedQueues.forEach(queueId => {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_get_queue_calls',
|
||
queue_id: queueId,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
updateQueueDisplay(queueId, response.data);
|
||
}
|
||
}
|
||
});
|
||
});
|
||
}
|
||
|
||
function updateQueueDisplay(queueId, calls) {
|
||
const tbody = document.getElementById('queue-calls-' + queueId);
|
||
const countBadge = document.getElementById('queue-count-' + queueId);
|
||
|
||
if (countBadge) {
|
||
countBadge.textContent = '(' + calls.length + ')';
|
||
}
|
||
|
||
if (calls.length === 0) {
|
||
tbody.innerHTML = '<tr><td colspan="5">No calls in queue</td></tr>';
|
||
return;
|
||
}
|
||
|
||
let html = '';
|
||
calls.forEach(call => {
|
||
const waitTime = Math.floor((Date.now() - new Date(call.joined_at).getTime()) / 1000);
|
||
const waitMinutes = Math.floor(waitTime / 60);
|
||
const waitSeconds = waitTime % 60;
|
||
|
||
html += `
|
||
<tr>
|
||
<td>${call.position}</td>
|
||
<td>${call.from_number}</td>
|
||
<td>${waitMinutes}:${waitSeconds.toString().padStart(2, '0')}</td>
|
||
<td>${call.status}</td>
|
||
<td>
|
||
<div class="action-buttons">
|
||
<button class="btn-answer" onclick="answerCall('${call.call_sid}', ${queueId})">Answer</button>
|
||
<button class="btn-listen" onclick="listenToCall('${call.call_sid}')">Listen</button>
|
||
<button class="btn-record" onclick="toggleRecording('${call.call_sid}')">Record</button>
|
||
<button class="btn-transfer" onclick="showTransferDialog('${call.call_sid}', ${queueId})">Transfer</button>
|
||
<button class="btn-voicemail" onclick="sendToVoicemail('${call.call_sid}', ${queueId})">Voicemail</button>
|
||
<button class="btn-disconnect" onclick="disconnectCall('${call.call_sid}', ${queueId})">Disconnect</button>
|
||
</div>
|
||
</td>
|
||
</tr>
|
||
`;
|
||
});
|
||
|
||
tbody.innerHTML = html;
|
||
}
|
||
|
||
function switchQueueView(queueId) {
|
||
// Hide all queue contents
|
||
document.querySelectorAll('.queue-content').forEach(content => {
|
||
content.style.display = 'none';
|
||
});
|
||
|
||
// Remove active class from all tabs
|
||
document.querySelectorAll('.queue-tab').forEach(tab => {
|
||
tab.classList.remove('active');
|
||
});
|
||
|
||
// Show selected queue content
|
||
document.getElementById('queue-content-' + queueId).style.display = 'block';
|
||
|
||
// Add active class to selected tab
|
||
document.querySelector('[data-queue-id="' + queueId + '"]').classList.add('active');
|
||
}
|
||
|
||
function toggleAgentLogin() {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_toggle_agent_login',
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
location.reload();
|
||
} else {
|
||
alert('Failed to change login status: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function answerCall(callSid, queueId) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_answer_queue_call',
|
||
call_sid: callSid,
|
||
queue_id: queueId,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Call connected!');
|
||
refreshQueues();
|
||
} else {
|
||
alert('Failed to answer call: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function listenToCall(callSid) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_monitor_call',
|
||
call_sid: callSid,
|
||
mode: 'listen',
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Listening to call...');
|
||
} else {
|
||
alert('Failed to monitor call: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function toggleRecording(callSid) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_toggle_call_recording',
|
||
call_sid: callSid,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert(response.data.recording ? 'Recording started' : 'Recording stopped');
|
||
} else {
|
||
alert('Failed to toggle recording: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function showTransferDialog(callSid, currentQueueId) {
|
||
// Fetch available agents and their extensions
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_get_transfer_targets',
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
showTransferModal(response.data, callSid, currentQueueId);
|
||
} else {
|
||
// Fallback to simple prompt
|
||
const targetQueueId = prompt('Enter target queue ID or extension:');
|
||
if (targetQueueId) {
|
||
transferCall(callSid, currentQueueId, targetQueueId);
|
||
}
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function showTransferModal(targets, callSid, currentQueueId) {
|
||
// Remove existing modal if any
|
||
jQuery('#transfer-modal').remove();
|
||
|
||
let optionsHtml = '';
|
||
|
||
// Add user extensions section
|
||
if (targets.users && targets.users.length > 0) {
|
||
optionsHtml += '<div class="transfer-section"><h4>Transfer to Agent</h4>';
|
||
targets.users.forEach(user => {
|
||
const statusClass = user.is_logged_in ? 'online' : 'offline';
|
||
const statusText = user.is_logged_in ? '🟢' : '🔴';
|
||
optionsHtml += `
|
||
<div class="transfer-option ${statusClass}" data-target="${user.extension}">
|
||
<span class="status-indicator">${statusText}</span>
|
||
<strong>${user.extension}</strong> - ${user.display_name}
|
||
<span class="user-status">(${user.status})</span>
|
||
</div>
|
||
`;
|
||
});
|
||
optionsHtml += '</div>';
|
||
}
|
||
|
||
// Add general queues section
|
||
if (targets.queues && targets.queues.length > 0) {
|
||
optionsHtml += '<div class="transfer-section"><h4>Transfer to Queue</h4>';
|
||
targets.queues.forEach(queue => {
|
||
optionsHtml += `
|
||
<div class="transfer-option" data-target="${queue.id}">
|
||
<strong>${queue.queue_name}</strong>
|
||
<span class="queue-info">(${queue.waiting_calls} waiting)</span>
|
||
</div>
|
||
`;
|
||
});
|
||
optionsHtml += '</div>';
|
||
}
|
||
|
||
const modalHtml = `
|
||
<div id="transfer-modal" class="twp-modal">
|
||
<div class="twp-modal-content">
|
||
<div class="twp-modal-header">
|
||
<h3>Transfer Call</h3>
|
||
<span class="twp-modal-close">×</span>
|
||
</div>
|
||
<div class="twp-modal-body">
|
||
${optionsHtml}
|
||
</div>
|
||
<div class="twp-modal-footer">
|
||
<button class="button button-secondary" id="cancel-transfer">Cancel</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
`;
|
||
|
||
jQuery('body').append(modalHtml);
|
||
|
||
// Add modal styles if not already added
|
||
if (!jQuery('#transfer-modal-styles').length) {
|
||
jQuery('head').append(`
|
||
<style id="transfer-modal-styles">
|
||
.twp-modal {
|
||
display: block;
|
||
position: fixed;
|
||
z-index: 100000;
|
||
left: 0;
|
||
top: 0;
|
||
width: 100%;
|
||
height: 100%;
|
||
background-color: rgba(0,0,0,0.4);
|
||
}
|
||
.twp-modal-content {
|
||
background-color: #fefefe;
|
||
margin: 10% auto;
|
||
padding: 0;
|
||
border: 1px solid #888;
|
||
width: 500px;
|
||
max-width: 90%;
|
||
border-radius: 4px;
|
||
max-height: 70vh;
|
||
display: flex;
|
||
flex-direction: column;
|
||
}
|
||
.twp-modal-header {
|
||
padding: 15px 20px;
|
||
background: #f1f1f1;
|
||
border-bottom: 1px solid #ddd;
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
}
|
||
.twp-modal-header h3 {
|
||
margin: 0;
|
||
}
|
||
.twp-modal-close {
|
||
color: #aaa;
|
||
font-size: 28px;
|
||
font-weight: bold;
|
||
cursor: pointer;
|
||
line-height: 20px;
|
||
}
|
||
.twp-modal-close:hover {
|
||
color: #000;
|
||
}
|
||
.twp-modal-body {
|
||
padding: 20px;
|
||
overflow-y: auto;
|
||
flex: 1;
|
||
}
|
||
.twp-modal-footer {
|
||
padding: 15px 20px;
|
||
background: #f1f1f1;
|
||
border-top: 1px solid #ddd;
|
||
text-align: right;
|
||
}
|
||
.transfer-section {
|
||
margin-bottom: 20px;
|
||
}
|
||
.transfer-section h4 {
|
||
margin: 0 0 10px 0;
|
||
color: #23282d;
|
||
}
|
||
.transfer-option {
|
||
padding: 10px 15px;
|
||
margin: 5px 0;
|
||
border: 1px solid #ddd;
|
||
border-radius: 3px;
|
||
cursor: pointer;
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 10px;
|
||
background: white;
|
||
transition: all 0.2s;
|
||
}
|
||
.transfer-option:hover {
|
||
background: #f0f8ff;
|
||
border-color: #2271b1;
|
||
}
|
||
.transfer-option.offline {
|
||
opacity: 0.6;
|
||
}
|
||
.transfer-option .status-indicator {
|
||
font-size: 12px;
|
||
}
|
||
.transfer-option .user-status {
|
||
margin-left: auto;
|
||
color: #666;
|
||
font-size: 12px;
|
||
}
|
||
.transfer-option .queue-info {
|
||
margin-left: auto;
|
||
color: #666;
|
||
font-size: 12px;
|
||
}
|
||
</style>
|
||
`);
|
||
}
|
||
|
||
// Event handlers
|
||
jQuery('#transfer-modal .transfer-option').on('click', function() {
|
||
const target = jQuery(this).data('target');
|
||
jQuery('#transfer-modal').remove();
|
||
transferCall(callSid, currentQueueId, target);
|
||
});
|
||
|
||
jQuery('#transfer-modal .twp-modal-close, #cancel-transfer').on('click', function() {
|
||
jQuery('#transfer-modal').remove();
|
||
});
|
||
|
||
// Close modal on outside click
|
||
jQuery('#transfer-modal').on('click', function(e) {
|
||
if (e.target === this) {
|
||
jQuery(this).remove();
|
||
}
|
||
});
|
||
}
|
||
|
||
function transferCall(callSid, currentQueueId, targetQueueId) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_transfer_call',
|
||
call_sid: callSid,
|
||
current_queue_id: currentQueueId,
|
||
target_queue_id: targetQueueId,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Call transferred successfully');
|
||
refreshQueues();
|
||
} else {
|
||
alert('Failed to transfer call: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
|
||
function sendToVoicemail(callSid, queueId) {
|
||
if (confirm('Send this call to voicemail?')) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_send_to_voicemail',
|
||
call_sid: callSid,
|
||
queue_id: queueId,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Call sent to voicemail');
|
||
refreshQueues();
|
||
} else {
|
||
alert('Failed to send to voicemail: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
}
|
||
|
||
function disconnectCall(callSid, queueId) {
|
||
if (confirm('Disconnect this call?')) {
|
||
jQuery.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_disconnect_call',
|
||
call_sid: callSid,
|
||
queue_id: queueId,
|
||
nonce: ajaxNonce
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
alert('Call disconnected');
|
||
refreshQueues();
|
||
} else {
|
||
alert('Failed to disconnect call: ' + response.data);
|
||
}
|
||
}
|
||
});
|
||
}
|
||
}
|
||
|
||
// Start refresh when page loads
|
||
jQuery(document).ready(function() {
|
||
startQueueRefresh();
|
||
});
|
||
|
||
// Clean up interval when page unloads
|
||
window.addEventListener('beforeunload', function() {
|
||
if (refreshInterval) {
|
||
clearInterval(refreshInterval);
|
||
}
|
||
});
|
||
</script>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display outbound calls page
|
||
*/
|
||
public function display_outbound_calls_page() {
|
||
// Ensure database tables exist
|
||
TWP_Activator::ensure_tables_exist();
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Outbound Calls</h1>
|
||
<p>Initiate outbound calls to connect customers with your phone. Click-to-call functionality allows you to dial any number.</p>
|
||
|
||
<div class="outbound-call-section">
|
||
<h2>Make an Outbound Call</h2>
|
||
<div class="call-form">
|
||
<div class="form-field">
|
||
<label for="from-number">From Number:</label>
|
||
<select id="from-number" name="from_number" required>
|
||
<option value="">Select a number...</option>
|
||
<?php
|
||
// Get Twilio phone numbers
|
||
$twilio = new TWP_Twilio_API();
|
||
$numbers_result = $twilio->get_phone_numbers();
|
||
|
||
if ($numbers_result['success'] && isset($numbers_result['data']['incoming_phone_numbers'])) {
|
||
$numbers = $numbers_result['data']['incoming_phone_numbers'];
|
||
if (is_array($numbers) && !empty($numbers)) {
|
||
foreach ($numbers as $number) {
|
||
echo '<option value="' . esc_attr($number['phone_number']) . '">' . esc_html($number['phone_number']) . '</option>';
|
||
}
|
||
} else {
|
||
echo '<option value="" disabled>No phone numbers found - purchase a number first</option>';
|
||
}
|
||
} else {
|
||
echo '<option value="" disabled>Error loading phone numbers - check API credentials</option>';
|
||
if (isset($numbers_result['error'])) {
|
||
echo '<option value="" disabled>Error: ' . esc_html($numbers_result['error']) . '</option>';
|
||
}
|
||
// Debug info for troubleshooting
|
||
if (current_user_can('manage_options') && WP_DEBUG) {
|
||
echo '<option value="" disabled>Debug: ' . esc_html(json_encode($numbers_result)) . '</option>';
|
||
}
|
||
}
|
||
?>
|
||
</select>
|
||
<p class="description">Select the Twilio number to call from</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="to-number">To Number:</label>
|
||
<input type="tel" id="to-number" name="to_number" placeholder="+1234567890" required>
|
||
<p class="description">Enter the number you want to call (include country code)</p>
|
||
</div>
|
||
|
||
<div class="form-field">
|
||
<label for="agent-phone">Your Phone Number:</label>
|
||
<input type="tel" id="agent-phone" name="agent_phone"
|
||
value="<?php echo esc_attr(get_user_meta(get_current_user_id(), 'twp_phone_number', true)); ?>"
|
||
placeholder="+1234567890" required>
|
||
<p class="description">The number where you'll receive the call first</p>
|
||
</div>
|
||
|
||
<button type="button" class="button button-primary" onclick="initiateOutboundCall()">
|
||
Place Call
|
||
</button>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="recent-calls-section">
|
||
<h2>Recent Outbound Calls</h2>
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th>Date/Time</th>
|
||
<th>From</th>
|
||
<th>To</th>
|
||
<th>Agent</th>
|
||
<th>Status</th>
|
||
<th>Duration</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody id="recent-outbound-calls">
|
||
<?php
|
||
// Get recent outbound calls from log
|
||
global $wpdb;
|
||
$log_table = $wpdb->prefix . 'twp_call_log';
|
||
|
||
$recent_calls = $wpdb->get_results($wpdb->prepare("
|
||
SELECT cl.*, u.display_name as agent_name
|
||
FROM $log_table cl
|
||
LEFT JOIN {$wpdb->users} u ON JSON_EXTRACT(cl.actions_taken, '$.agent_id') = u.ID
|
||
WHERE cl.workflow_name = 'Outbound Call'
|
||
OR cl.status = 'outbound_initiated'
|
||
ORDER BY cl.created_at DESC
|
||
LIMIT 20
|
||
"));
|
||
|
||
if (empty($recent_calls)) {
|
||
echo '<tr><td colspan="6">No outbound calls yet</td></tr>';
|
||
} else {
|
||
foreach ($recent_calls as $call) {
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($this->format_timestamp_with_timezone($call->created_at)); ?></td>
|
||
<td><?php echo esc_html($call->from_number ?: 'N/A'); ?></td>
|
||
<td><?php echo esc_html($call->to_number ?: 'N/A'); ?></td>
|
||
<td><?php echo esc_html($call->agent_name ?: 'N/A'); ?></td>
|
||
<td>
|
||
<span class="status-<?php echo esc_attr($call->status); ?>">
|
||
<?php echo esc_html(ucwords(str_replace('_', ' ', $call->status))); ?>
|
||
</span>
|
||
</td>
|
||
<td><?php echo $call->duration ? esc_html($call->duration . 's') : 'N/A'; ?></td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
}
|
||
?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
</div>
|
||
|
||
<style>
|
||
.outbound-call-section {
|
||
background: #fff;
|
||
padding: 20px;
|
||
margin-bottom: 20px;
|
||
border: 1px solid #ccc;
|
||
}
|
||
.call-form .form-field {
|
||
margin-bottom: 15px;
|
||
}
|
||
.call-form label {
|
||
display: block;
|
||
margin-bottom: 5px;
|
||
font-weight: bold;
|
||
}
|
||
.call-form input, .call-form select {
|
||
width: 300px;
|
||
padding: 8px;
|
||
border: 1px solid #ddd;
|
||
border-radius: 3px;
|
||
}
|
||
.call-form .description {
|
||
margin-top: 5px;
|
||
color: #666;
|
||
font-style: italic;
|
||
}
|
||
.recent-calls-section {
|
||
background: #fff;
|
||
padding: 20px;
|
||
border: 1px solid #ccc;
|
||
}
|
||
.status-completed { color: #4CAF50; }
|
||
.status-outbound_initiated { color: #2196F3; }
|
||
.status-busy, .status-failed { color: #f44336; }
|
||
.status-no-answer { color: #ff9800; }
|
||
</style>
|
||
|
||
<script>
|
||
function initiateOutboundCall() {
|
||
const fromNumber = document.getElementById('from-number').value;
|
||
const toNumber = document.getElementById('to-number').value;
|
||
const agentPhone = document.getElementById('agent-phone').value;
|
||
|
||
if (!fromNumber || !toNumber || !agentPhone) {
|
||
alert('Please fill in all fields');
|
||
return;
|
||
}
|
||
|
||
// Validate phone number format
|
||
const phoneRegex = /^\+?[1-9]\d{1,14}$/;
|
||
if (!phoneRegex.test(toNumber.replace(/[\s\-\(\)]/g, ''))) {
|
||
alert('Please enter a valid phone number with country code (e.g., +1234567890)');
|
||
return;
|
||
}
|
||
|
||
const button = event.target;
|
||
button.disabled = true;
|
||
button.textContent = 'Placing Call...';
|
||
|
||
jQuery.post(twp_ajax.ajax_url, {
|
||
action: 'twp_initiate_outbound_call_with_from',
|
||
from_number: fromNumber,
|
||
to_number: toNumber,
|
||
agent_phone: agentPhone,
|
||
nonce: twp_ajax.nonce
|
||
}, function(response) {
|
||
if (response.success) {
|
||
alert('Call initiated! You should receive a call on ' + agentPhone + ' shortly, then the call will connect to ' + toNumber);
|
||
// Clear form
|
||
document.getElementById('to-number').value = '';
|
||
// Refresh recent calls (you could implement this)
|
||
} else {
|
||
alert('Error initiating call: ' + (response.data.message || response.data || 'Unknown error'));
|
||
}
|
||
}).fail(function() {
|
||
alert('Failed to initiate call. Please try again.');
|
||
}).always(function() {
|
||
button.disabled = false;
|
||
button.textContent = 'Place Call';
|
||
});
|
||
}
|
||
</script>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Display voicemails table content
|
||
*/
|
||
private function display_voicemails_table() {
|
||
global $wpdb;
|
||
$voicemails_table = $wpdb->prefix . 'twp_voicemails';
|
||
$workflows_table = $wpdb->prefix . 'twp_workflows';
|
||
|
||
$voicemails = $wpdb->get_results("
|
||
SELECT v.*, w.workflow_name
|
||
FROM $voicemails_table v
|
||
LEFT JOIN $workflows_table w ON v.workflow_id = w.id
|
||
ORDER BY v.created_at DESC
|
||
LIMIT 50
|
||
");
|
||
|
||
foreach ($voicemails as $voicemail) {
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($this->format_timestamp_with_timezone($voicemail->created_at)); ?></td>
|
||
<td><?php echo esc_html($voicemail->from_number); ?></td>
|
||
<td><?php echo esc_html($voicemail->workflow_name ?: 'N/A'); ?></td>
|
||
<td><?php echo $voicemail->duration ? esc_html($voicemail->duration . 's') : 'Unknown'; ?></td>
|
||
<td>
|
||
<?php if ($voicemail->transcription): ?>
|
||
<span class="transcription-preview" title="<?php echo esc_attr($voicemail->transcription); ?>">
|
||
<?php echo esc_html(substr($voicemail->transcription, 0, 50) . '...'); ?>
|
||
</span>
|
||
<?php else: ?>
|
||
<em>No transcription</em>
|
||
<?php endif; ?>
|
||
</td>
|
||
<td>
|
||
<?php if ($voicemail->recording_url): ?>
|
||
<button class="button button-small"
|
||
onclick="playVoicemail(<?php echo $voicemail->id; ?>, '<?php echo esc_js($voicemail->recording_url); ?>')">
|
||
Play
|
||
</button>
|
||
<?php else: ?>
|
||
<em>No recording</em>
|
||
<?php endif; ?>
|
||
</td>
|
||
<td>
|
||
<button class="button button-small" onclick="viewVoicemail(<?php echo $voicemail->id; ?>)">View</button>
|
||
<button class="button button-small button-danger" onclick="deleteVoicemailConfirm(<?php echo $voicemail->id; ?>)">Delete</button>
|
||
</td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
|
||
if (empty($voicemails)) {
|
||
echo '<tr><td colspan="7">No voicemails found.</td></tr>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Display call logs table content
|
||
*/
|
||
private function display_call_logs_table() {
|
||
global $wpdb;
|
||
$logs_table = $wpdb->prefix . 'twp_call_log';
|
||
|
||
$logs = $wpdb->get_results("
|
||
SELECT *
|
||
FROM $logs_table
|
||
ORDER BY created_at DESC
|
||
LIMIT 100
|
||
");
|
||
|
||
foreach ($logs as $log) {
|
||
?>
|
||
<tr>
|
||
<td><?php echo esc_html($this->format_timestamp_with_timezone($log->created_at)); ?></td>
|
||
<td><?php echo esc_html($log->from_number ?: 'Unknown'); ?></td>
|
||
<td><?php echo esc_html($log->to_number ?: 'System'); ?></td>
|
||
<td>
|
||
<span class="status-badge status-<?php echo esc_attr(strtolower($log->status)); ?>">
|
||
<?php echo esc_html(ucfirst($log->status)); ?>
|
||
</span>
|
||
</td>
|
||
<td><?php echo $log->duration ? esc_html($log->duration . 's') : '-'; ?></td>
|
||
<td><?php echo esc_html($log->workflow_name ?: 'N/A'); ?></td>
|
||
<td><?php echo $log->queue_time ? esc_html($log->queue_time . 's') : '-'; ?></td>
|
||
<td><?php echo esc_html($log->actions_taken ?: 'None'); ?></td>
|
||
<td>
|
||
<button class="button button-small" onclick="viewCallDetails('<?php echo esc_js($log->call_sid); ?>')">
|
||
View
|
||
</button>
|
||
</td>
|
||
</tr>
|
||
<?php
|
||
}
|
||
|
||
if (empty($logs)) {
|
||
echo '<tr><td colspan="9">No call logs found.</td></tr>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Show admin notices
|
||
*/
|
||
public function show_admin_notices() {
|
||
// Check if we're on a plugin page
|
||
$screen = get_current_screen();
|
||
if (!$screen || strpos($screen->id, 'twilio-wp') === false) {
|
||
return;
|
||
}
|
||
|
||
// Check if database tables exist
|
||
require_once TWP_PLUGIN_DIR . 'includes/class-twp-activator.php';
|
||
$tables_exist = TWP_Activator::ensure_tables_exist();
|
||
|
||
if (!$tables_exist) {
|
||
?>
|
||
<div class="notice notice-warning is-dismissible">
|
||
<p>
|
||
<strong>Twilio WP Plugin:</strong> Database tables were missing and have been created automatically.
|
||
If you continue to experience issues, please deactivate and reactivate the plugin.
|
||
</p>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
// Check if ElevenLabs API key is configured
|
||
if (empty(get_option('twp_elevenlabs_api_key'))) {
|
||
?>
|
||
<div class="notice notice-info is-dismissible">
|
||
<p>
|
||
<strong>Twilio WP Plugin:</strong> To use text-to-speech features, please configure your
|
||
<a href="<?php echo admin_url('admin.php?page=twilio-wp-settings'); ?>">ElevenLabs API key</a>.
|
||
</p>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
// Check if Twilio credentials are configured
|
||
if (empty(get_option('twp_twilio_account_sid')) || empty(get_option('twp_twilio_auth_token'))) {
|
||
?>
|
||
<div class="notice notice-error">
|
||
<p>
|
||
<strong>Twilio WP Plugin:</strong> Please configure your
|
||
<a href="<?php echo admin_url('admin.php?page=twilio-wp-settings'); ?>">Twilio credentials</a>
|
||
to start using the plugin.
|
||
</p>
|
||
</div>
|
||
<?php
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Register settings
|
||
*/
|
||
public function register_settings() {
|
||
register_setting('twilio-wp-settings-group', 'twp_twilio_account_sid');
|
||
register_setting('twilio-wp-settings-group', 'twp_twilio_auth_token');
|
||
register_setting('twilio-wp-settings-group', 'twp_twiml_app_sid');
|
||
register_setting('twilio-wp-settings-group', 'twp_elevenlabs_api_key');
|
||
register_setting('twilio-wp-settings-group', 'twp_elevenlabs_voice_id');
|
||
register_setting('twilio-wp-settings-group', 'twp_elevenlabs_model_id');
|
||
register_setting('twilio-wp-settings-group', 'twp_default_queue_music_url');
|
||
register_setting('twilio-wp-settings-group', 'twp_hold_music_url');
|
||
register_setting('twilio-wp-settings-group', 'twp_default_queue_timeout');
|
||
register_setting('twilio-wp-settings-group', 'twp_default_queue_size');
|
||
register_setting('twilio-wp-settings-group', 'twp_urgent_keywords');
|
||
register_setting('twilio-wp-settings-group', 'twp_sms_notification_number');
|
||
register_setting('twilio-wp-settings-group', 'twp_default_sms_number');
|
||
|
||
// Discord/Slack notification settings
|
||
register_setting('twilio-wp-settings-group', 'twp_discord_webhook_url');
|
||
register_setting('twilio-wp-settings-group', 'twp_slack_webhook_url');
|
||
register_setting('twilio-wp-settings-group', 'twp_notify_on_incoming_calls');
|
||
register_setting('twilio-wp-settings-group', 'twp_notify_on_queue_timeout');
|
||
register_setting('twilio-wp-settings-group', 'twp_notify_on_missed_calls');
|
||
register_setting('twilio-wp-settings-group', 'twp_queue_timeout_threshold');
|
||
}
|
||
|
||
/**
|
||
* Enqueue styles
|
||
*/
|
||
public function enqueue_styles() {
|
||
// Enqueue ThickBox styles for WordPress native modals
|
||
wp_enqueue_style('thickbox');
|
||
|
||
wp_enqueue_style(
|
||
$this->plugin_name,
|
||
TWP_PLUGIN_URL . 'assets/css/admin.css',
|
||
array('thickbox'),
|
||
$this->version,
|
||
'all'
|
||
);
|
||
}
|
||
|
||
/**
|
||
* Enqueue scripts
|
||
*/
|
||
public function enqueue_scripts() {
|
||
// Enqueue ThickBox for WordPress native modals
|
||
wp_enqueue_script('thickbox');
|
||
|
||
wp_enqueue_script(
|
||
$this->plugin_name,
|
||
TWP_PLUGIN_URL . 'assets/js/admin.js',
|
||
array('jquery', 'thickbox'),
|
||
$this->version,
|
||
false
|
||
);
|
||
|
||
wp_localize_script(
|
||
$this->plugin_name,
|
||
'twp_ajax',
|
||
array(
|
||
'ajax_url' => admin_url('admin-ajax.php'),
|
||
'nonce' => wp_create_nonce('twp_ajax_nonce'),
|
||
'rest_url' => rest_url(),
|
||
'has_elevenlabs_key' => !empty(get_option('twp_elevenlabs_api_key')),
|
||
'timezone' => wp_timezone_string()
|
||
)
|
||
);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for saving schedule
|
||
*/
|
||
public function ajax_save_schedule() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
// Debug logging - log incoming POST data
|
||
error_log('TWP Schedule Save: POST data: ' . print_r($_POST, true));
|
||
|
||
$schedule_id = isset($_POST['schedule_id']) ? intval($_POST['schedule_id']) : 0;
|
||
|
||
// Remove duplicate days and sanitize
|
||
$days_of_week = isset($_POST['days_of_week']) ? $_POST['days_of_week'] : array();
|
||
$unique_days = array_unique(array_map('sanitize_text_field', $days_of_week));
|
||
|
||
$data = array(
|
||
'schedule_name' => sanitize_text_field($_POST['schedule_name']),
|
||
'days_of_week' => implode(',', $unique_days),
|
||
'start_time' => sanitize_text_field($_POST['start_time']),
|
||
'end_time' => sanitize_text_field($_POST['end_time']),
|
||
'workflow_id' => isset($_POST['workflow_id']) && !empty($_POST['workflow_id']) ? intval($_POST['workflow_id']) : null,
|
||
'holiday_dates' => isset($_POST['holiday_dates']) ? sanitize_textarea_field($_POST['holiday_dates']) : '',
|
||
'is_active' => isset($_POST['is_active']) ? 1 : 0
|
||
);
|
||
|
||
// Add optional fields if provided
|
||
if (!empty($_POST['phone_number'])) {
|
||
$data['phone_number'] = sanitize_text_field($_POST['phone_number']);
|
||
}
|
||
|
||
if (!empty($_POST['forward_number'])) {
|
||
$data['forward_number'] = sanitize_text_field($_POST['forward_number']);
|
||
}
|
||
|
||
if (!empty($_POST['after_hours_action'])) {
|
||
$data['after_hours_action'] = sanitize_text_field($_POST['after_hours_action']);
|
||
}
|
||
|
||
if (!empty($_POST['after_hours_workflow_id'])) {
|
||
$data['after_hours_workflow_id'] = intval($_POST['after_hours_workflow_id']);
|
||
}
|
||
|
||
if (!empty($_POST['after_hours_forward_number'])) {
|
||
$data['after_hours_forward_number'] = sanitize_text_field($_POST['after_hours_forward_number']);
|
||
}
|
||
|
||
// Debug logging - log processed data
|
||
error_log('TWP Schedule Save: Processed data: ' . print_r($data, true));
|
||
error_log('TWP Schedule Save: Schedule ID: ' . $schedule_id);
|
||
|
||
if ($schedule_id) {
|
||
error_log('TWP Schedule Save: Updating existing schedule');
|
||
$result = TWP_Scheduler::update_schedule($schedule_id, $data);
|
||
} else {
|
||
error_log('TWP Schedule Save: Creating new schedule');
|
||
$result = TWP_Scheduler::create_schedule($data);
|
||
}
|
||
|
||
error_log('TWP Schedule Save: Result: ' . ($result ? 'true' : 'false'));
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting schedule
|
||
*/
|
||
public function ajax_delete_schedule() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$schedule_id = intval($_POST['schedule_id']);
|
||
$result = TWP_Scheduler::delete_schedule($schedule_id);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting all schedules
|
||
*/
|
||
public function ajax_get_schedules() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$schedules = TWP_Scheduler::get_schedules();
|
||
wp_send_json_success($schedules);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting a single schedule
|
||
*/
|
||
public function ajax_get_schedule() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$schedule_id = intval($_POST['schedule_id']);
|
||
$schedule = TWP_Scheduler::get_schedule($schedule_id);
|
||
|
||
if ($schedule) {
|
||
wp_send_json_success($schedule);
|
||
} else {
|
||
wp_send_json_error('Schedule not found');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for saving workflow
|
||
*/
|
||
public function ajax_save_workflow() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$workflow_id = isset($_POST['workflow_id']) ? intval($_POST['workflow_id']) : 0;
|
||
|
||
// Parse the workflow data JSON
|
||
$workflow_data_json = isset($_POST['workflow_data']) ? stripslashes($_POST['workflow_data']) : '{}';
|
||
|
||
// Log for debugging
|
||
error_log('TWP Workflow Save - Raw data: ' . $workflow_data_json);
|
||
|
||
// Handle empty workflow data
|
||
if (empty($workflow_data_json) || $workflow_data_json === '{}') {
|
||
$workflow_data_parsed = array(
|
||
'steps' => array(),
|
||
'conditions' => array(),
|
||
'actions' => array()
|
||
);
|
||
} else {
|
||
$workflow_data_parsed = json_decode($workflow_data_json, true);
|
||
|
||
if (json_last_error() !== JSON_ERROR_NONE) {
|
||
error_log('TWP Workflow Save - JSON Error: ' . json_last_error_msg());
|
||
wp_send_json_error('Invalid workflow data format: ' . json_last_error_msg());
|
||
return;
|
||
}
|
||
}
|
||
|
||
// Handle phone numbers - can be a single number (legacy) or array (new)
|
||
$phone_numbers = array();
|
||
if (isset($_POST['phone_numbers']) && is_array($_POST['phone_numbers'])) {
|
||
// New multi-number format
|
||
foreach ($_POST['phone_numbers'] as $number) {
|
||
$number = sanitize_text_field($number);
|
||
if (!empty($number)) {
|
||
$phone_numbers[] = $number;
|
||
}
|
||
}
|
||
} elseif (isset($_POST['phone_number'])) {
|
||
// Legacy single number format
|
||
$number = sanitize_text_field($_POST['phone_number']);
|
||
if (!empty($number)) {
|
||
$phone_numbers[] = $number;
|
||
}
|
||
}
|
||
|
||
$data = array(
|
||
'workflow_name' => sanitize_text_field($_POST['workflow_name']),
|
||
'phone_number' => isset($phone_numbers[0]) ? $phone_numbers[0] : '', // Keep first number for backward compatibility
|
||
'steps' => isset($workflow_data_parsed['steps']) ? $workflow_data_parsed['steps'] : array(),
|
||
'conditions' => isset($workflow_data_parsed['conditions']) ? $workflow_data_parsed['conditions'] : array(),
|
||
'actions' => isset($workflow_data_parsed['actions']) ? $workflow_data_parsed['actions'] : array(),
|
||
'is_active' => isset($_POST['is_active']) ? intval($_POST['is_active']) : 0,
|
||
'workflow_data' => $workflow_data_json // Keep the raw JSON for update_workflow
|
||
);
|
||
|
||
if ($workflow_id) {
|
||
$result = TWP_Workflow::update_workflow($workflow_id, $data);
|
||
} else {
|
||
$result = TWP_Workflow::create_workflow($data);
|
||
if ($result !== false) {
|
||
global $wpdb;
|
||
$workflow_id = $wpdb->insert_id;
|
||
}
|
||
}
|
||
|
||
// Save phone numbers to junction table
|
||
if ($result !== false && !empty($phone_numbers)) {
|
||
TWP_Workflow::set_workflow_phone_numbers($workflow_id, $phone_numbers);
|
||
}
|
||
|
||
if ($result === false) {
|
||
wp_send_json_error('Failed to save workflow to database');
|
||
} else {
|
||
wp_send_json_success(array('success' => true, 'workflow_id' => $workflow_id));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting workflow
|
||
*/
|
||
public function ajax_get_workflow() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$workflow_id = intval($_POST['workflow_id']);
|
||
$workflow = TWP_Workflow::get_workflow($workflow_id);
|
||
|
||
wp_send_json_success($workflow);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting workflow phone numbers
|
||
*/
|
||
public function ajax_get_workflow_phone_numbers() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Unauthorized');
|
||
return;
|
||
}
|
||
|
||
$workflow_id = intval($_POST['workflow_id']);
|
||
$phone_numbers = TWP_Workflow::get_workflow_phone_numbers($workflow_id);
|
||
|
||
wp_send_json_success($phone_numbers);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting workflow
|
||
*/
|
||
public function ajax_delete_workflow() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$workflow_id = intval($_POST['workflow_id']);
|
||
$result = TWP_Workflow::delete_workflow($workflow_id);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting phone numbers
|
||
*/
|
||
public function ajax_get_phone_numbers() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_phone_numbers')) {
|
||
wp_send_json_error('Unauthorized - Phone number access required');
|
||
return;
|
||
}
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->get_phone_numbers();
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']['incoming_phone_numbers']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for searching available phone numbers
|
||
*/
|
||
public function ajax_search_available_numbers() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$country_code = sanitize_text_field($_POST['country_code']);
|
||
$area_code = sanitize_text_field($_POST['area_code']);
|
||
$contains = sanitize_text_field($_POST['contains']);
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->search_available_numbers($country_code, $area_code, $contains);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']['available_phone_numbers']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for purchasing a phone number
|
||
*/
|
||
public function ajax_purchase_number() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$phone_number = sanitize_text_field($_POST['phone_number']);
|
||
$voice_url = isset($_POST['voice_url']) ? esc_url_raw($_POST['voice_url']) : null;
|
||
$sms_url = isset($_POST['sms_url']) ? esc_url_raw($_POST['sms_url']) : null;
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->purchase_phone_number($phone_number, $voice_url, $sms_url);
|
||
|
||
wp_send_json($result);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for configuring a phone number
|
||
*/
|
||
public function ajax_configure_number() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$number_sid = sanitize_text_field($_POST['number_sid']);
|
||
$voice_url = esc_url_raw($_POST['voice_url']);
|
||
$sms_url = esc_url_raw($_POST['sms_url']);
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->configure_phone_number($number_sid, $voice_url, $sms_url);
|
||
|
||
wp_send_json($result);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for releasing a phone number
|
||
*/
|
||
public function ajax_release_number() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$number_sid = sanitize_text_field($_POST['number_sid']);
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->release_phone_number($number_sid);
|
||
|
||
wp_send_json($result);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting queue details
|
||
*/
|
||
public function ajax_get_queue() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$queue = TWP_Call_Queue::get_queue($queue_id);
|
||
|
||
wp_send_json_success($queue);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for saving queue
|
||
*/
|
||
public function ajax_save_queue() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$queue_id = isset($_POST['queue_id']) ? intval($_POST['queue_id']) : 0;
|
||
|
||
$data = array(
|
||
'queue_name' => sanitize_text_field($_POST['queue_name']),
|
||
'notification_number' => sanitize_text_field($_POST['notification_number']),
|
||
'agent_group_id' => !empty($_POST['agent_group_id']) ? intval($_POST['agent_group_id']) : null,
|
||
'max_size' => intval($_POST['max_size']),
|
||
'wait_music_url' => esc_url_raw($_POST['wait_music_url']),
|
||
'tts_message' => sanitize_textarea_field($_POST['tts_message']),
|
||
'timeout_seconds' => intval($_POST['timeout_seconds'])
|
||
);
|
||
|
||
if ($queue_id) {
|
||
// Update existing queue
|
||
$result = TWP_Call_Queue::update_queue($queue_id, $data);
|
||
} else {
|
||
// Create new queue
|
||
$result = TWP_Call_Queue::create_queue($data);
|
||
}
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting queue details with call info
|
||
*/
|
||
public function ajax_get_queue_details() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$queue = TWP_Call_Queue::get_queue($queue_id);
|
||
|
||
if (!$queue) {
|
||
wp_send_json_error('Queue not found');
|
||
}
|
||
|
||
global $wpdb;
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
|
||
// Get current waiting calls
|
||
$waiting_calls = $wpdb->get_results($wpdb->prepare(
|
||
"SELECT * FROM $calls_table WHERE queue_id = %d AND status = 'waiting' ORDER BY position ASC",
|
||
$queue_id
|
||
));
|
||
|
||
// Calculate average wait time
|
||
$avg_wait = $wpdb->get_var($wpdb->prepare(
|
||
"SELECT AVG(TIMESTAMPDIFF(SECOND, joined_at, answered_at))
|
||
FROM $calls_table
|
||
WHERE queue_id = %d AND status = 'answered'
|
||
AND joined_at >= DATE_SUB(NOW(), INTERVAL 24 HOUR)",
|
||
$queue_id
|
||
));
|
||
|
||
$queue_status = TWP_Call_Queue::get_queue_status();
|
||
$waiting_count = 0;
|
||
|
||
foreach ($queue_status as $status) {
|
||
if ($status['queue_id'] == $queue_id) {
|
||
$waiting_count = $status['waiting_calls'];
|
||
break;
|
||
}
|
||
}
|
||
|
||
wp_send_json_success(array(
|
||
'queue' => $queue,
|
||
'waiting_calls' => $waiting_count,
|
||
'avg_wait_time' => $avg_wait ? round($avg_wait) . ' seconds' : 'N/A',
|
||
'calls' => $waiting_calls
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting all queues
|
||
*/
|
||
public function ajax_get_all_queues() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$queues = TWP_Call_Queue::get_all_queues();
|
||
|
||
wp_send_json_success($queues);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting queue
|
||
*/
|
||
public function ajax_delete_queue() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$result = TWP_Call_Queue::delete_queue($queue_id);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for dashboard stats
|
||
*/
|
||
public function ajax_get_dashboard_stats() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
// Ensure database tables exist
|
||
require_once TWP_PLUGIN_DIR . 'includes/class-twp-activator.php';
|
||
$tables_exist = TWP_Activator::ensure_tables_exist();
|
||
|
||
global $wpdb;
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
$log_table = $wpdb->prefix . 'twp_call_log';
|
||
|
||
$active_calls = 0;
|
||
$queued_calls = 0;
|
||
$recent_calls = array();
|
||
|
||
try {
|
||
// Check if tables exist before querying
|
||
$calls_table_exists = $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $calls_table));
|
||
$log_table_exists = $wpdb->get_var($wpdb->prepare("SHOW TABLES LIKE %s", $log_table));
|
||
|
||
if ($calls_table_exists) {
|
||
// First, clean up old answered calls that might be stuck (older than 2 hours)
|
||
$wpdb->query(
|
||
"UPDATE $calls_table
|
||
SET status = 'completed', ended_at = NOW()
|
||
WHERE status = 'answered'
|
||
AND joined_at < DATE_SUB(NOW(), INTERVAL 2 HOUR)"
|
||
);
|
||
|
||
// Get active calls - only recent ones to avoid counting stuck records
|
||
$active_calls = $wpdb->get_var(
|
||
"SELECT COUNT(*) FROM $calls_table
|
||
WHERE status IN ('waiting', 'answered')
|
||
AND joined_at >= DATE_SUB(NOW(), INTERVAL 4 HOUR)"
|
||
);
|
||
|
||
// Get queued calls
|
||
$queued_calls = $wpdb->get_var(
|
||
"SELECT COUNT(*) FROM $calls_table WHERE status = 'waiting'"
|
||
);
|
||
}
|
||
|
||
if ($log_table_exists) {
|
||
// Get recent calls from last 24 hours with phone numbers
|
||
$recent_calls = $wpdb->get_results(
|
||
"SELECT call_sid, from_number, to_number, status, duration, updated_at
|
||
FROM $log_table
|
||
WHERE updated_at >= DATE_SUB(NOW(), INTERVAL 24 HOUR)
|
||
ORDER BY updated_at DESC
|
||
LIMIT 10"
|
||
);
|
||
}
|
||
} catch (Exception $e) {
|
||
error_log('TWP Plugin Dashboard Stats Error: ' . $e->getMessage());
|
||
// Continue with default values
|
||
}
|
||
|
||
$formatted_calls = array();
|
||
foreach ($recent_calls as $call) {
|
||
// Format phone numbers for display
|
||
$from_display = $call->from_number ?: 'Unknown';
|
||
$to_display = $call->to_number ?: 'Unknown';
|
||
|
||
$formatted_calls[] = array(
|
||
'time' => $this->format_timestamp_with_timezone($call->updated_at, 'H:i'),
|
||
'from' => $from_display,
|
||
'to' => $to_display,
|
||
'status' => ucfirst($call->status),
|
||
'duration' => $call->duration ? $call->duration . 's' : '-'
|
||
);
|
||
}
|
||
|
||
wp_send_json_success(array(
|
||
'active_calls' => $active_calls ?: 0,
|
||
'queued_calls' => $queued_calls ?: 0,
|
||
'recent_calls' => $formatted_calls
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting queue calls
|
||
*/
|
||
public function ajax_get_queue_calls() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$queue_id = intval($_POST['queue_id']);
|
||
|
||
if (!$queue_id) {
|
||
wp_send_json_error('Queue ID required');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$calls = $wpdb->get_results($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_queued_calls
|
||
WHERE queue_id = %d AND status = 'waiting'
|
||
ORDER BY position ASC",
|
||
$queue_id
|
||
), ARRAY_A);
|
||
|
||
wp_send_json_success($calls);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for toggling agent login status
|
||
*/
|
||
public function ajax_toggle_agent_login() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$user_id = get_current_user_id();
|
||
$is_logged_in = TWP_Agent_Manager::is_agent_logged_in($user_id);
|
||
|
||
// Toggle the status
|
||
TWP_Agent_Manager::set_agent_login_status($user_id, !$is_logged_in);
|
||
|
||
wp_send_json_success(array(
|
||
'logged_in' => !$is_logged_in
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for answering a queue call
|
||
*/
|
||
public function ajax_answer_queue_call() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$user_id = get_current_user_id();
|
||
|
||
// Get agent's phone number
|
||
$agent_phone = get_user_meta($user_id, 'twp_phone_number', true);
|
||
|
||
if (!$agent_phone) {
|
||
wp_send_json_error('Agent phone number not configured');
|
||
return;
|
||
}
|
||
|
||
// Connect the call to the agent
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->update_call($call_sid, array(
|
||
'url' => site_url('/wp-json/twilio-webhook/v1/agent-connect?agent_phone=' . urlencode($agent_phone))
|
||
));
|
||
|
||
if ($result['success']) {
|
||
// Update queue status
|
||
global $wpdb;
|
||
$wpdb->update(
|
||
$wpdb->prefix . 'twp_queued_calls',
|
||
array(
|
||
'status' => 'answered',
|
||
'agent_phone' => $agent_phone,
|
||
'answered_at' => current_time('mysql')
|
||
),
|
||
array('call_sid' => $call_sid),
|
||
array('%s', '%s', '%s'),
|
||
array('%s')
|
||
);
|
||
|
||
wp_send_json_success();
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for monitoring a call
|
||
*/
|
||
public function ajax_monitor_call() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$mode = sanitize_text_field($_POST['mode']); // 'listen', 'whisper', or 'barge'
|
||
$user_id = get_current_user_id();
|
||
|
||
// Get agent's phone number
|
||
$agent_phone = get_user_meta($user_id, 'twp_phone_number', true);
|
||
|
||
if (!$agent_phone) {
|
||
wp_send_json_error('Agent phone number not configured');
|
||
return;
|
||
}
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
|
||
// Create a conference for monitoring
|
||
$conference_name = 'monitor_' . $call_sid;
|
||
|
||
// Update the call to join a conference with monitoring settings
|
||
$result = $twilio->create_call(array(
|
||
'to' => $agent_phone,
|
||
'from' => get_option('twp_default_sms_number'),
|
||
'url' => site_url('/wp-json/twilio-webhook/v1/monitor-conference?conference=' . $conference_name . '&mode=' . $mode)
|
||
));
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(array(
|
||
'conference' => $conference_name,
|
||
'monitor_call_sid' => $result['data']['sid']
|
||
));
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for toggling call recording
|
||
*/
|
||
public function ajax_toggle_call_recording() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
|
||
// Check if recording exists
|
||
global $wpdb;
|
||
$recording = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_call_recordings
|
||
WHERE call_sid = %s AND status = 'recording'",
|
||
$call_sid
|
||
));
|
||
|
||
if ($recording) {
|
||
// Stop recording
|
||
$result = $twilio->update_recording($call_sid, $recording->recording_sid, 'stopped');
|
||
|
||
if ($result['success']) {
|
||
$wpdb->update(
|
||
$wpdb->prefix . 'twp_call_recordings',
|
||
array('status' => 'completed', 'ended_at' => current_time('mysql')),
|
||
array('id' => $recording->id),
|
||
array('%s', '%s'),
|
||
array('%d')
|
||
);
|
||
|
||
wp_send_json_success(array('recording' => false));
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} else {
|
||
// Start recording
|
||
$result = $twilio->start_call_recording($call_sid);
|
||
|
||
if ($result['success']) {
|
||
$wpdb->insert(
|
||
$wpdb->prefix . 'twp_call_recordings',
|
||
array(
|
||
'call_sid' => $call_sid,
|
||
'recording_sid' => $result['data']['sid'],
|
||
'agent_id' => get_current_user_id(),
|
||
'status' => 'recording',
|
||
'started_at' => current_time('mysql')
|
||
),
|
||
array('%s', '%s', '%d', '%s', '%s')
|
||
);
|
||
|
||
wp_send_json_success(array('recording' => true));
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
}
|
||
|
||
|
||
/**
|
||
* AJAX handler for sending call to voicemail
|
||
*/
|
||
public function ajax_send_to_voicemail() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$queue_id = intval($_POST['queue_id']);
|
||
|
||
// Get queue info for voicemail prompt
|
||
global $wpdb;
|
||
$queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_call_queues WHERE id = %d",
|
||
$queue_id
|
||
));
|
||
|
||
if (!$queue) {
|
||
wp_send_json_error('Queue not found');
|
||
return;
|
||
}
|
||
|
||
$prompt = $queue->voicemail_prompt ?: 'Please leave a message after the tone.';
|
||
|
||
// Update call to voicemail
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->update_call($call_sid, array(
|
||
'url' => site_url('/wp-json/twilio-webhook/v1/voicemail?prompt=' . urlencode($prompt) . '&queue_id=' . $queue_id)
|
||
));
|
||
|
||
if ($result['success']) {
|
||
// Remove from queue
|
||
$wpdb->update(
|
||
$wpdb->prefix . 'twp_queued_calls',
|
||
array(
|
||
'status' => 'voicemail',
|
||
'ended_at' => current_time('mysql')
|
||
),
|
||
array('call_sid' => $call_sid),
|
||
array('%s', '%s'),
|
||
array('%s')
|
||
);
|
||
|
||
wp_send_json_success();
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for disconnecting a call
|
||
*/
|
||
public function ajax_disconnect_call() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->update_call($call_sid, array('status' => 'completed'));
|
||
|
||
if ($result['success']) {
|
||
// Update queue status
|
||
global $wpdb;
|
||
$wpdb->update(
|
||
$wpdb->prefix . 'twp_queued_calls',
|
||
array(
|
||
'status' => 'disconnected',
|
||
'ended_at' => current_time('mysql')
|
||
),
|
||
array('call_sid' => $call_sid),
|
||
array('%s', '%s'),
|
||
array('%s')
|
||
);
|
||
|
||
wp_send_json_success();
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting transfer targets (agents with extensions and queues)
|
||
*/
|
||
public function ajax_get_transfer_targets() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
|
||
// Get all users with extensions
|
||
$users_query = "
|
||
SELECT
|
||
ue.user_id,
|
||
ue.extension,
|
||
u.display_name,
|
||
u.user_login,
|
||
ast.status,
|
||
ast.is_logged_in
|
||
FROM {$wpdb->prefix}twp_user_extensions ue
|
||
INNER JOIN {$wpdb->users} u ON ue.user_id = u.ID
|
||
LEFT JOIN {$wpdb->prefix}twp_agent_status ast ON ue.user_id = ast.user_id
|
||
ORDER BY ue.extension ASC
|
||
";
|
||
|
||
$users = $wpdb->get_results($users_query, ARRAY_A);
|
||
|
||
// Format user data
|
||
$formatted_users = array();
|
||
foreach ($users as $user) {
|
||
$formatted_users[] = array(
|
||
'user_id' => $user['user_id'],
|
||
'extension' => $user['extension'],
|
||
'display_name' => $user['display_name'],
|
||
'user_login' => $user['user_login'],
|
||
'status' => $user['status'] ?: 'offline',
|
||
'is_logged_in' => $user['is_logged_in'] == 1
|
||
);
|
||
}
|
||
|
||
// Get general queues (not user-specific)
|
||
$queues_query = "
|
||
SELECT
|
||
q.id,
|
||
q.queue_name,
|
||
q.queue_type,
|
||
COUNT(qc.id) as waiting_calls
|
||
FROM {$wpdb->prefix}twp_call_queues q
|
||
LEFT JOIN {$wpdb->prefix}twp_queued_calls qc ON q.id = qc.queue_id AND qc.status = 'waiting'
|
||
WHERE q.queue_type = 'general'
|
||
GROUP BY q.id
|
||
ORDER BY q.queue_name ASC
|
||
";
|
||
|
||
$queues = $wpdb->get_results($queues_query, ARRAY_A);
|
||
|
||
wp_send_json_success(array(
|
||
'users' => $formatted_users,
|
||
'queues' => $queues
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for initializing user queues
|
||
*/
|
||
public function ajax_initialize_user_queues() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check permissions - allow both admin and agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
return;
|
||
}
|
||
|
||
$user_id = get_current_user_id();
|
||
$user_phone = get_user_meta($user_id, 'twp_phone_number', true);
|
||
|
||
if (!$user_phone) {
|
||
wp_send_json_error('Please configure your phone number in your user profile first');
|
||
return;
|
||
}
|
||
|
||
// Create user queues
|
||
$result = TWP_User_Queue_Manager::create_user_queues($user_id);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(array(
|
||
'message' => 'User queues created successfully',
|
||
'extension' => $result['extension'],
|
||
'personal_queue_id' => $result['personal_queue_id'],
|
||
'hold_queue_id' => $result['hold_queue_id']
|
||
));
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting Eleven Labs voices
|
||
*/
|
||
public function ajax_get_elevenlabs_voices() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$elevenlabs = new TWP_ElevenLabs_API();
|
||
$result = $elevenlabs->get_cached_voices();
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']['voices']);
|
||
} else {
|
||
$error_message = 'Failed to load voices';
|
||
if (is_string($result['error'])) {
|
||
$error_message = $result['error'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['detail'])) {
|
||
$error_message = $result['error']['detail'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['error'])) {
|
||
$error_message = $result['error']['error'];
|
||
}
|
||
|
||
// Check if it's an API key issue and provide better error messages
|
||
if (empty(get_option('twp_elevenlabs_api_key'))) {
|
||
$error_message = 'Please configure your ElevenLabs API key in the settings first.';
|
||
} elseif (strpos(strtolower($error_message), 'unauthorized') !== false ||
|
||
strpos(strtolower($error_message), 'invalid') !== false ||
|
||
strpos(strtolower($error_message), '401') !== false) {
|
||
$error_message = 'Invalid API key. Please check your ElevenLabs API key in the settings.';
|
||
} elseif (strpos(strtolower($error_message), 'quota') !== false ||
|
||
strpos(strtolower($error_message), 'limit') !== false) {
|
||
$error_message = 'API quota exceeded. Please check your ElevenLabs subscription limits.';
|
||
} elseif (strpos(strtolower($error_message), 'network') !== false ||
|
||
strpos(strtolower($error_message), 'timeout') !== false ||
|
||
strpos(strtolower($error_message), 'connection') !== false) {
|
||
$error_message = 'Network error connecting to ElevenLabs. Please try again later.';
|
||
} elseif ($error_message === 'Failed to load voices') {
|
||
// Generic error - provide more helpful message
|
||
$api_key = get_option('twp_elevenlabs_api_key');
|
||
if (empty($api_key)) {
|
||
$error_message = 'No ElevenLabs API key configured. Please add your API key in the settings.';
|
||
} else {
|
||
$error_message = 'Unable to connect to ElevenLabs API. Please check your API key and internet connection.';
|
||
}
|
||
}
|
||
|
||
wp_send_json_error($error_message);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting ElevenLabs models
|
||
*/
|
||
public function ajax_get_elevenlabs_models() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$elevenlabs = new TWP_ElevenLabs_API();
|
||
$result = $elevenlabs->get_cached_models();
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
$error_message = 'Failed to load models';
|
||
if (is_string($result['error'])) {
|
||
$error_message = $result['error'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['detail'])) {
|
||
$error_message = $result['error']['detail'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['error'])) {
|
||
$error_message = $result['error']['error'];
|
||
}
|
||
|
||
// Check if it's an API key issue and provide better error messages
|
||
if (empty(get_option('twp_elevenlabs_api_key'))) {
|
||
$error_message = 'Please configure your ElevenLabs API key in the settings first.';
|
||
} elseif (strpos(strtolower($error_message), 'unauthorized') !== false ||
|
||
strpos(strtolower($error_message), 'invalid') !== false ||
|
||
strpos(strtolower($error_message), '401') !== false) {
|
||
$error_message = 'Invalid API key. Please check your ElevenLabs API key in the settings.';
|
||
} elseif (strpos(strtolower($error_message), 'quota') !== false ||
|
||
strpos(strtolower($error_message), 'limit') !== false) {
|
||
$error_message = 'API quota exceeded. Please check your ElevenLabs subscription limits.';
|
||
} elseif (strpos(strtolower($error_message), 'network') !== false ||
|
||
strpos(strtolower($error_message), 'timeout') !== false ||
|
||
strpos(strtolower($error_message), 'connection') !== false) {
|
||
$error_message = 'Network error connecting to ElevenLabs. Please try again later.';
|
||
} elseif ($error_message === 'Failed to load models') {
|
||
// Generic error - provide more helpful message
|
||
$api_key = get_option('twp_elevenlabs_api_key');
|
||
if (empty($api_key)) {
|
||
$error_message = 'No ElevenLabs API key configured. Please add your API key in the settings.';
|
||
} else {
|
||
$error_message = 'Unable to connect to ElevenLabs API. Please check your API key and internet connection.';
|
||
}
|
||
}
|
||
|
||
wp_send_json_error($error_message);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for previewing a voice
|
||
*/
|
||
public function ajax_preview_voice() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$voice_id = sanitize_text_field($_POST['voice_id']);
|
||
$text = sanitize_text_field($_POST['text']) ?: 'Hello, this is a preview of this voice.';
|
||
|
||
$elevenlabs = new TWP_ElevenLabs_API();
|
||
$result = $elevenlabs->text_to_speech($text, $voice_id);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(array(
|
||
'audio_url' => $result['file_url']
|
||
));
|
||
} else {
|
||
$error_message = 'Failed to generate voice preview';
|
||
if (is_string($result['error'])) {
|
||
$error_message = $result['error'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['detail'])) {
|
||
$error_message = $result['error']['detail'];
|
||
} elseif (is_array($result['error']) && isset($result['error']['error'])) {
|
||
$error_message = $result['error']['error'];
|
||
}
|
||
|
||
wp_send_json_error($error_message);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler to get voicemail details
|
||
*/
|
||
public function ajax_get_voicemail() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_voicemails')) {
|
||
wp_send_json_error('Unauthorized');
|
||
return;
|
||
}
|
||
|
||
$voicemail_id = intval($_POST['voicemail_id']);
|
||
|
||
if (!$voicemail_id) {
|
||
wp_send_json_error('Invalid voicemail ID');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_voicemails';
|
||
|
||
$voicemail = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $table_name WHERE id = %d",
|
||
$voicemail_id
|
||
));
|
||
|
||
if ($voicemail) {
|
||
wp_send_json_success($voicemail);
|
||
} else {
|
||
wp_send_json_error('Voicemail not found');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler to delete voicemail
|
||
*/
|
||
public function ajax_delete_voicemail() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$voicemail_id = intval($_POST['voicemail_id']);
|
||
|
||
if (!$voicemail_id) {
|
||
wp_send_json_error('Invalid voicemail ID');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_voicemails';
|
||
|
||
$result = $wpdb->delete(
|
||
$table_name,
|
||
array('id' => $voicemail_id),
|
||
array('%d')
|
||
);
|
||
|
||
if ($result !== false) {
|
||
wp_send_json_success('Voicemail deleted successfully');
|
||
} else {
|
||
wp_send_json_error('Error deleting voicemail');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler to get voicemail audio URL
|
||
*/
|
||
public function ajax_get_voicemail_audio() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_voicemails')) {
|
||
wp_send_json_error('Unauthorized');
|
||
return;
|
||
}
|
||
|
||
$voicemail_id = isset($_POST['voicemail_id']) ? intval($_POST['voicemail_id']) : 0;
|
||
|
||
if (!$voicemail_id) {
|
||
wp_send_json_error('Invalid voicemail ID');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_voicemails';
|
||
|
||
$voicemail = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT recording_url FROM $table_name WHERE id = %d",
|
||
$voicemail_id
|
||
));
|
||
|
||
if (!$voicemail || !$voicemail->recording_url) {
|
||
wp_send_json_error('Voicemail not found');
|
||
return;
|
||
}
|
||
|
||
// Fetch the audio from Twilio using authenticated request
|
||
$account_sid = get_option('twp_twilio_account_sid');
|
||
$auth_token = get_option('twp_twilio_auth_token');
|
||
|
||
// Add .mp3 to the URL if not present
|
||
$audio_url = $voicemail->recording_url;
|
||
if (strpos($audio_url, '.mp3') === false && strpos($audio_url, '.wav') === false) {
|
||
$audio_url .= '.mp3';
|
||
}
|
||
|
||
// Log for debugging
|
||
error_log('TWP Voicemail Audio - Fetching from: ' . $audio_url);
|
||
|
||
// Fetch audio with authentication
|
||
$response = wp_remote_get($audio_url, array(
|
||
'headers' => array(
|
||
'Authorization' => 'Basic ' . base64_encode($account_sid . ':' . $auth_token)
|
||
),
|
||
'timeout' => 30
|
||
));
|
||
|
||
if (is_wp_error($response)) {
|
||
error_log('TWP Voicemail Audio - Error: ' . $response->get_error_message());
|
||
wp_send_json_error('Unable to fetch audio: ' . $response->get_error_message());
|
||
return;
|
||
}
|
||
|
||
$response_code = wp_remote_retrieve_response_code($response);
|
||
if ($response_code !== 200) {
|
||
error_log('TWP Voicemail Audio - HTTP Error: ' . $response_code);
|
||
wp_send_json_error('Audio fetch failed with code: ' . $response_code);
|
||
return;
|
||
}
|
||
|
||
$body = wp_remote_retrieve_body($response);
|
||
$content_type = wp_remote_retrieve_header($response, 'content-type') ?: 'audio/mpeg';
|
||
|
||
// Return audio as base64 data URL
|
||
$base64_audio = base64_encode($body);
|
||
$data_url = 'data:' . $content_type . ';base64,' . $base64_audio;
|
||
|
||
wp_send_json_success(array(
|
||
'audio_url' => $data_url,
|
||
'content_type' => $content_type,
|
||
'size' => strlen($body)
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler to manually transcribe voicemail
|
||
*/
|
||
public function ajax_transcribe_voicemail() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$voicemail_id = intval($_POST['voicemail_id']);
|
||
|
||
if (!$voicemail_id) {
|
||
wp_send_json_error('Invalid voicemail ID');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_voicemails';
|
||
|
||
$voicemail = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $table_name WHERE id = %d",
|
||
$voicemail_id
|
||
));
|
||
|
||
if (!$voicemail) {
|
||
wp_send_json_error('Voicemail not found');
|
||
}
|
||
|
||
// Check if voicemail already has a transcription
|
||
if (!empty($voicemail->transcription) && $voicemail->transcription !== 'Transcription pending...') {
|
||
wp_send_json_success(array(
|
||
'message' => 'Transcription already exists',
|
||
'transcription' => $voicemail->transcription
|
||
));
|
||
return;
|
||
}
|
||
|
||
// Try to request transcription from Twilio
|
||
if (!empty($voicemail->recording_url)) {
|
||
try {
|
||
$api = new TWP_Twilio_API();
|
||
$client = $api->get_client();
|
||
|
||
// Extract recording SID from URL
|
||
preg_match('/Recordings\/([A-Za-z0-9]+)/', $voicemail->recording_url, $matches);
|
||
$recording_sid = $matches[1] ?? '';
|
||
|
||
if ($recording_sid) {
|
||
// Create transcription request
|
||
$transcription = $client->transcriptions->create($recording_sid);
|
||
|
||
// Update status to pending
|
||
$wpdb->update(
|
||
$table_name,
|
||
array('transcription' => 'Transcription in progress...'),
|
||
array('id' => $voicemail_id),
|
||
array('%s'),
|
||
array('%d')
|
||
);
|
||
|
||
wp_send_json_success(array(
|
||
'message' => 'Transcription requested successfully',
|
||
'transcription' => 'Transcription in progress...'
|
||
));
|
||
return;
|
||
}
|
||
} catch (Exception $e) {
|
||
error_log('TWP Transcription Error: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
// Fallback - manual transcription not available
|
||
wp_send_json_error(array(
|
||
'message' => 'Unable to request transcription. Automatic transcription should occur when voicemails are recorded.'
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting user's recent voicemails
|
||
*/
|
||
public function ajax_get_user_voicemails() {
|
||
check_ajax_referer('twp_frontend_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_voicemails')) {
|
||
wp_send_json_error('Unauthorized');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_voicemails';
|
||
|
||
// Get recent voicemails (last 10)
|
||
$voicemails = $wpdb->get_results($wpdb->prepare("
|
||
SELECT id, from_number, duration, transcription, created_at, recording_url
|
||
FROM $table_name
|
||
ORDER BY created_at DESC
|
||
LIMIT %d
|
||
", 10));
|
||
|
||
// Format data for frontend
|
||
$formatted_voicemails = array();
|
||
foreach ($voicemails as $vm) {
|
||
$formatted_voicemails[] = array(
|
||
'id' => $vm->id,
|
||
'from_number' => $vm->from_number,
|
||
'duration' => $vm->duration,
|
||
'transcription' => $vm->transcription ? substr($vm->transcription, 0, 100) . '...' : 'No transcription',
|
||
'created_at' => $vm->created_at,
|
||
'time_ago' => human_time_diff(strtotime($vm->created_at), current_time('timestamp')) . ' ago',
|
||
'has_recording' => !empty($vm->recording_url)
|
||
);
|
||
}
|
||
|
||
// Get voicemail counts
|
||
$total_count = $wpdb->get_var("SELECT COUNT(*) FROM $table_name");
|
||
$today_count = $wpdb->get_var($wpdb->prepare("
|
||
SELECT COUNT(*) FROM $table_name
|
||
WHERE DATE(created_at) = %s
|
||
", current_time('Y-m-d')));
|
||
|
||
wp_send_json_success(array(
|
||
'voicemails' => $formatted_voicemails,
|
||
'total_count' => $total_count,
|
||
'today_count' => $today_count
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting all groups
|
||
*/
|
||
public function ajax_get_all_groups() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$groups = TWP_Agent_Groups::get_all_groups();
|
||
wp_send_json_success($groups);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting a group
|
||
*/
|
||
public function ajax_get_group() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = intval($_POST['group_id']);
|
||
$group = TWP_Agent_Groups::get_group($group_id);
|
||
|
||
wp_send_json_success($group);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for saving a group
|
||
*/
|
||
public function ajax_save_group() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = isset($_POST['group_id']) ? intval($_POST['group_id']) : 0;
|
||
|
||
$data = array(
|
||
'group_name' => sanitize_text_field($_POST['group_name']),
|
||
'description' => sanitize_textarea_field($_POST['description']),
|
||
'ring_strategy' => sanitize_text_field($_POST['ring_strategy'] ?? 'simultaneous'),
|
||
'timeout_seconds' => intval($_POST['timeout_seconds'] ?? 30)
|
||
);
|
||
|
||
if ($group_id) {
|
||
$result = TWP_Agent_Groups::update_group($group_id, $data);
|
||
} else {
|
||
$result = TWP_Agent_Groups::create_group($data);
|
||
}
|
||
|
||
wp_send_json_success(array('success' => $result !== false, 'group_id' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting a group
|
||
*/
|
||
public function ajax_delete_group() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = intval($_POST['group_id']);
|
||
$result = TWP_Agent_Groups::delete_group($group_id);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting group members
|
||
*/
|
||
public function ajax_get_group_members() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = intval($_POST['group_id']);
|
||
$members = TWP_Agent_Groups::get_group_members($group_id);
|
||
|
||
wp_send_json_success($members);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for adding a group member
|
||
*/
|
||
public function ajax_add_group_member() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = intval($_POST['group_id']);
|
||
$user_id = intval($_POST['user_id']);
|
||
$priority = intval($_POST['priority'] ?? 0);
|
||
|
||
$result = TWP_Agent_Groups::add_member($group_id, $user_id, $priority);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for removing a group member
|
||
*/
|
||
public function ajax_remove_group_member() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_die('Unauthorized');
|
||
}
|
||
|
||
$group_id = intval($_POST['group_id']);
|
||
$user_id = intval($_POST['user_id']);
|
||
|
||
$result = TWP_Agent_Groups::remove_member($group_id, $user_id);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for accepting a call
|
||
*/
|
||
public function ajax_accept_call() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$call_id = intval($_POST['call_id']);
|
||
$user_id = get_current_user_id();
|
||
|
||
$result = TWP_Agent_Manager::accept_queued_call($call_id, $user_id);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for accepting next call from a queue
|
||
*/
|
||
public function ajax_accept_next_queue_call() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$user_id = get_current_user_id();
|
||
|
||
global $wpdb;
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
$groups_table = $wpdb->prefix . 'twp_group_members';
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
|
||
// Check if this is a user's personal or hold queue first
|
||
$queue_info = $wpdb->get_row($wpdb->prepare("
|
||
SELECT * FROM $queues_table WHERE id = %d
|
||
", $queue_id));
|
||
|
||
$is_authorized = false;
|
||
|
||
// Check if it's the user's own personal or hold queue
|
||
if ($queue_info && $queue_info->user_id == $user_id &&
|
||
($queue_info->queue_type == 'personal' || $queue_info->queue_type == 'hold')) {
|
||
$is_authorized = true;
|
||
error_log("TWP: User {$user_id} authorized for their own {$queue_info->queue_type} queue {$queue_id}");
|
||
} else {
|
||
// For regular queues, verify user is a member of this queue's agent group
|
||
$is_member = $wpdb->get_var($wpdb->prepare("
|
||
SELECT COUNT(*)
|
||
FROM $groups_table gm
|
||
JOIN $queues_table q ON gm.group_id = q.agent_group_id
|
||
WHERE gm.user_id = %d AND q.id = %d
|
||
", $user_id, $queue_id));
|
||
|
||
if ($is_member) {
|
||
$is_authorized = true;
|
||
}
|
||
}
|
||
|
||
if (!$is_authorized) {
|
||
wp_send_json_error('You are not authorized to accept calls from this queue');
|
||
return;
|
||
}
|
||
|
||
// Get the next waiting call from this queue (lowest position number)
|
||
$next_call = $wpdb->get_row($wpdb->prepare("
|
||
SELECT * FROM $calls_table
|
||
WHERE queue_id = %d AND status = 'waiting'
|
||
ORDER BY position ASC
|
||
LIMIT 1
|
||
", $queue_id));
|
||
|
||
if (!$next_call) {
|
||
wp_send_json_error('No calls waiting in this queue');
|
||
return;
|
||
}
|
||
|
||
$result = TWP_Agent_Manager::accept_queued_call($next_call->id, $user_id);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting waiting calls
|
||
*/
|
||
public function ajax_get_waiting_calls() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
$groups_table = $wpdb->prefix . 'twp_group_members';
|
||
|
||
$user_id = get_current_user_id();
|
||
|
||
// Get waiting calls only from queues the user is a member of
|
||
$waiting_calls = $wpdb->get_results($wpdb->prepare("
|
||
SELECT
|
||
c.*,
|
||
q.queue_name,
|
||
TIMESTAMPDIFF(SECOND, c.joined_at, NOW()) as wait_seconds
|
||
FROM $calls_table c
|
||
JOIN $queues_table q ON c.queue_id = q.id
|
||
JOIN $groups_table gm ON gm.group_id = q.agent_group_id
|
||
WHERE c.status = 'waiting' AND gm.user_id = %d
|
||
ORDER BY c.position ASC
|
||
", $user_id));
|
||
|
||
wp_send_json_success($waiting_calls);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting agent's assigned queues
|
||
*/
|
||
public function ajax_get_agent_queues() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Unauthorized - Agent queue access required');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$user_id = get_current_user_id();
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
$groups_table = $wpdb->prefix . 'twp_group_members';
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
|
||
// Auto-create personal queues if they don't exist
|
||
$extensions_table = $wpdb->prefix . 'twp_user_extensions';
|
||
$existing_extension = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT extension FROM $extensions_table WHERE user_id = %d",
|
||
$user_id
|
||
));
|
||
|
||
if (!$existing_extension) {
|
||
TWP_User_Queue_Manager::create_user_queues($user_id);
|
||
}
|
||
|
||
// Get queues where user is a member of the assigned agent group OR personal/hold queues
|
||
$user_queues = $wpdb->get_results($wpdb->prepare("
|
||
SELECT DISTINCT q.*,
|
||
COUNT(c.id) as waiting_count,
|
||
COALESCE(SUM(CASE WHEN c.status = 'waiting' THEN 1 ELSE 0 END), 0) as current_waiting
|
||
FROM $queues_table q
|
||
LEFT JOIN $groups_table gm ON gm.group_id = q.agent_group_id
|
||
LEFT JOIN $calls_table c ON c.queue_id = q.id AND c.status = 'waiting'
|
||
WHERE (gm.user_id = %d AND gm.is_active = 1)
|
||
OR (q.user_id = %d AND q.queue_type IN ('personal', 'hold'))
|
||
GROUP BY q.id
|
||
ORDER BY
|
||
CASE
|
||
WHEN q.queue_type = 'personal' THEN 1
|
||
WHEN q.queue_type = 'hold' THEN 2
|
||
ELSE 3
|
||
END,
|
||
q.queue_name ASC
|
||
", $user_id, $user_id));
|
||
|
||
wp_send_json_success($user_queues);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting all queues for requeue operations (frontend-safe)
|
||
*/
|
||
public function ajax_get_requeue_queues() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Only require user to be logged in, not specific capabilities
|
||
if (!is_user_logged_in()) {
|
||
wp_send_json_error('Must be logged in');
|
||
return;
|
||
}
|
||
|
||
// Get all queues (same as ajax_get_all_queues but with relaxed permissions)
|
||
$queues = TWP_Call_Queue::get_all_queues();
|
||
|
||
wp_send_json_success($queues);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for setting agent status
|
||
*/
|
||
public function ajax_set_agent_status() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$user_id = get_current_user_id();
|
||
$status = sanitize_text_field($_POST['status']);
|
||
|
||
$result = TWP_Agent_Manager::set_agent_status($user_id, $status);
|
||
|
||
wp_send_json_success(array('success' => $result));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting call details
|
||
*/
|
||
public function ajax_get_call_details() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!isset($_POST['call_sid'])) {
|
||
wp_send_json_error('Call SID is required');
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_call_log';
|
||
|
||
$call = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $table_name WHERE call_sid = %s",
|
||
$call_sid
|
||
));
|
||
|
||
if ($call) {
|
||
// Parse actions_taken if it's JSON
|
||
if ($call->actions_taken && is_string($call->actions_taken)) {
|
||
$decoded = json_decode($call->actions_taken, true);
|
||
if ($decoded) {
|
||
$call->actions_taken = json_encode($decoded, JSON_PRETTY_PRINT);
|
||
}
|
||
}
|
||
|
||
wp_send_json_success($call);
|
||
} else {
|
||
wp_send_json_error('Call not found');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for requesting callback
|
||
*/
|
||
public function ajax_request_callback() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$phone_number = sanitize_text_field($_POST['phone_number']);
|
||
$queue_id = isset($_POST['queue_id']) ? intval($_POST['queue_id']) : null;
|
||
$call_sid = isset($_POST['call_sid']) ? sanitize_text_field($_POST['call_sid']) : null;
|
||
|
||
if (empty($phone_number)) {
|
||
wp_send_json_error(array('message' => 'Phone number is required'));
|
||
}
|
||
|
||
$callback_id = TWP_Callback_Manager::request_callback($phone_number, $queue_id, $call_sid);
|
||
|
||
if ($callback_id) {
|
||
wp_send_json_success(array(
|
||
'callback_id' => $callback_id,
|
||
'message' => 'Callback requested successfully'
|
||
));
|
||
} else {
|
||
wp_send_json_error(array('message' => 'Failed to request callback'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for initiating outbound calls
|
||
*/
|
||
public function ajax_initiate_outbound_call() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$to_number = sanitize_text_field($_POST['to_number']);
|
||
$agent_user_id = get_current_user_id();
|
||
|
||
if (empty($to_number)) {
|
||
wp_send_json_error(array('message' => 'Phone number is required'));
|
||
}
|
||
|
||
$result = TWP_Callback_Manager::initiate_outbound_call($to_number, $agent_user_id);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(array(
|
||
'call_sid' => $result['call_sid'],
|
||
'message' => 'Outbound call initiated successfully'
|
||
));
|
||
} else {
|
||
wp_send_json_error(array('message' => $result['error']));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting pending callbacks
|
||
*/
|
||
public function ajax_get_callbacks() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$pending_callbacks = TWP_Callback_Manager::get_pending_callbacks();
|
||
$callback_stats = TWP_Callback_Manager::get_callback_stats();
|
||
|
||
wp_send_json_success(array(
|
||
'callbacks' => $pending_callbacks,
|
||
'stats' => $callback_stats
|
||
));
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for updating phone numbers with status callbacks
|
||
*/
|
||
public function ajax_update_phone_status_callbacks() {
|
||
check_ajax_referer('twp_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->enable_status_callbacks_for_all_numbers();
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to update phone numbers: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for toggling individual phone number status callbacks
|
||
*/
|
||
public function ajax_toggle_number_status_callback() {
|
||
check_ajax_referer('twp_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$sid = isset($_POST['sid']) ? sanitize_text_field($_POST['sid']) : '';
|
||
$enable = isset($_POST['enable']) ? $_POST['enable'] === 'true' : false;
|
||
|
||
if (empty($sid)) {
|
||
wp_send_json_error('Phone number SID is required');
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->toggle_number_status_callback($sid, $enable);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to update phone number: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for generating capability tokens for Browser Phone
|
||
*/
|
||
public function ajax_generate_capability_token() {
|
||
// Check for either admin or frontend nonce
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_browser_phone')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->generate_capability_token();
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to generate capability token: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for saving user's call mode preference
|
||
*/
|
||
public function ajax_save_call_mode() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('read')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$mode = isset($_POST['mode']) ? sanitize_text_field($_POST['mode']) : '';
|
||
|
||
if (!in_array($mode, ['browser', 'cell'])) {
|
||
wp_send_json_error('Invalid mode');
|
||
}
|
||
|
||
$user_id = get_current_user_id();
|
||
$updated = update_user_meta($user_id, 'twp_call_mode', $mode);
|
||
|
||
if ($updated !== false) {
|
||
wp_send_json_success([
|
||
'mode' => $mode,
|
||
'message' => 'Call mode updated successfully'
|
||
]);
|
||
} else {
|
||
wp_send_json_error('Failed to update call mode');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for auto-configuring TwiML App for browser phone
|
||
*/
|
||
public function ajax_auto_configure_twiml_app() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$enable_smart_routing = isset($_POST['enable_smart_routing']) && $_POST['enable_smart_routing'] === 'true';
|
||
$selected_numbers = isset($_POST['selected_numbers']) ? json_decode(stripslashes($_POST['selected_numbers']), true) : [];
|
||
|
||
try {
|
||
$result = $this->auto_configure_browser_phone($enable_smart_routing, $selected_numbers);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to auto-configure: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Auto-configure browser phone by creating TwiML App and setting up webhooks
|
||
*/
|
||
private function auto_configure_browser_phone($enable_smart_routing = true, $selected_numbers = []) {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
if (!$client) {
|
||
return [
|
||
'success' => false,
|
||
'error' => 'Twilio client not initialized. Please check your credentials.'
|
||
];
|
||
}
|
||
|
||
$steps_completed = [];
|
||
$warnings = [];
|
||
|
||
try {
|
||
// Step 1: Check if TwiML App already exists
|
||
$current_app_sid = get_option('twp_twiml_app_sid');
|
||
$app_sid = null;
|
||
|
||
if ($current_app_sid) {
|
||
// Try to fetch existing app to verify it exists
|
||
try {
|
||
$existing_app = $client->applications($current_app_sid)->fetch();
|
||
$app_sid = $existing_app->sid;
|
||
$steps_completed[] = 'Found existing TwiML App: ' . $existing_app->friendlyName;
|
||
} catch (Exception $e) {
|
||
$warnings[] = 'Existing TwiML App SID is invalid, creating new one';
|
||
$current_app_sid = null;
|
||
}
|
||
}
|
||
|
||
// Step 2: Create TwiML App if needed
|
||
if (!$app_sid) {
|
||
$voice_url = home_url('/wp-json/twilio-webhook/v1/browser-voice');
|
||
$fallback_url = home_url('/wp-json/twilio-webhook/v1/browser-fallback');
|
||
|
||
$app = $client->applications->create([
|
||
'friendlyName' => 'Browser Phone App - ' . get_bloginfo('name'),
|
||
'voiceUrl' => $voice_url,
|
||
'voiceMethod' => 'POST',
|
||
'voiceFallbackUrl' => $fallback_url,
|
||
'voiceFallbackMethod' => 'POST'
|
||
]);
|
||
|
||
$app_sid = $app->sid;
|
||
$steps_completed[] = 'Created new TwiML App: ' . $app->friendlyName;
|
||
}
|
||
|
||
// Step 3: Save TwiML App SID to WordPress
|
||
update_option('twp_twiml_app_sid', $app_sid);
|
||
$steps_completed[] = 'Saved TwiML App SID to WordPress settings';
|
||
|
||
// Step 4: Test capability token generation
|
||
$token_result = $twilio->generate_capability_token();
|
||
if ($token_result['success']) {
|
||
$steps_completed[] = 'Successfully generated test capability token';
|
||
} else {
|
||
$warnings[] = 'Capability token generation failed: ' . $token_result['error'];
|
||
}
|
||
|
||
// Step 5: Update phone numbers with appropriate webhook URLs
|
||
$phone_result = $this->auto_configure_phone_numbers_for_browser($enable_smart_routing, $selected_numbers);
|
||
if ($phone_result['updated_count'] > 0) {
|
||
$webhook_type = $enable_smart_routing ? 'smart routing' : 'browser voice';
|
||
$steps_completed[] = 'Updated ' . $phone_result['updated_count'] . ' phone numbers with ' . $webhook_type . ' webhooks';
|
||
}
|
||
if ($phone_result['skipped_count'] > 0) {
|
||
$steps_completed[] = 'Skipped ' . $phone_result['skipped_count'] . ' phone numbers (not selected)';
|
||
}
|
||
if (!empty($phone_result['warnings'])) {
|
||
$warnings = array_merge($warnings, $phone_result['warnings']);
|
||
}
|
||
|
||
return [
|
||
'success' => true,
|
||
'data' => [
|
||
'app_sid' => $app_sid,
|
||
'steps_completed' => $steps_completed,
|
||
'warnings' => $warnings,
|
||
'voice_url' => home_url('/wp-json/twilio-webhook/v1/browser-voice'),
|
||
'message' => 'Browser phone auto-configuration completed successfully!'
|
||
]
|
||
];
|
||
|
||
} catch (Exception $e) {
|
||
return [
|
||
'success' => false,
|
||
'error' => 'Auto-configuration failed: ' . $e->getMessage()
|
||
];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Auto-configure phone numbers with browser webhooks (optional)
|
||
*/
|
||
private function auto_configure_phone_numbers_for_browser($enable_smart_routing = true, $selected_numbers = []) {
|
||
$twilio = new TWP_Twilio_API();
|
||
$phone_numbers = $twilio->get_phone_numbers();
|
||
|
||
$updated_count = 0;
|
||
$skipped_count = 0;
|
||
$warnings = [];
|
||
|
||
if (!$phone_numbers['success']) {
|
||
return [
|
||
'updated_count' => 0,
|
||
'skipped_count' => 0,
|
||
'warnings' => ['Could not retrieve phone numbers: ' . $phone_numbers['error']]
|
||
];
|
||
}
|
||
|
||
// Create a map of selected number SIDs for quick lookup
|
||
$selected_sids = [];
|
||
if (!empty($selected_numbers)) {
|
||
foreach ($selected_numbers as $selected) {
|
||
$selected_sids[$selected['sid']] = true;
|
||
}
|
||
}
|
||
|
||
$smart_routing_url = home_url('/wp-json/twilio-webhook/v1/smart-routing');
|
||
$browser_voice_url = home_url('/wp-json/twilio-webhook/v1/browser-voice');
|
||
$target_url = $enable_smart_routing ? $smart_routing_url : $browser_voice_url;
|
||
|
||
foreach ($phone_numbers['data']['incoming_phone_numbers'] as $number) {
|
||
// Skip if number is not selected (when selection is provided)
|
||
if (!empty($selected_numbers) && !isset($selected_sids[$number['sid']])) {
|
||
$skipped_count++;
|
||
error_log('TWP: Skipping phone number ' . $number['phone_number'] . ' (not selected)');
|
||
continue;
|
||
}
|
||
|
||
try {
|
||
// Only update if not already using the target URL
|
||
if ($number['voice_url'] !== $target_url) {
|
||
$client = $twilio->get_client();
|
||
$client->incomingPhoneNumbers($number['sid'])->update([
|
||
'voiceUrl' => $target_url,
|
||
'voiceMethod' => 'POST'
|
||
]);
|
||
$updated_count++;
|
||
error_log('TWP: Updated phone number ' . $number['phone_number'] . ' to use ' . $target_url);
|
||
}
|
||
} catch (Exception $e) {
|
||
$warnings[] = 'Failed to update ' . $number['phone_number'] . ': ' . $e->getMessage();
|
||
}
|
||
}
|
||
|
||
return [
|
||
'updated_count' => $updated_count,
|
||
'skipped_count' => $skipped_count,
|
||
'warnings' => $warnings
|
||
];
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for configuring phone numbers only
|
||
*/
|
||
public function ajax_configure_phone_numbers_only() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$enable_smart_routing = isset($_POST['enable_smart_routing']) && $_POST['enable_smart_routing'] === 'true';
|
||
$selected_numbers = isset($_POST['selected_numbers']) ? json_decode(stripslashes($_POST['selected_numbers']), true) : [];
|
||
|
||
try {
|
||
$result = $this->configure_phone_numbers_only($enable_smart_routing, $selected_numbers);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success($result['data']);
|
||
} else {
|
||
wp_send_json_error($result['error']);
|
||
}
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to configure phone numbers: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Configure phone numbers only (no TwiML App creation)
|
||
*/
|
||
private function configure_phone_numbers_only($enable_smart_routing = true, $selected_numbers = []) {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
if (!$client) {
|
||
return [
|
||
'success' => false,
|
||
'error' => 'Twilio client not initialized. Please check your credentials.'
|
||
];
|
||
}
|
||
|
||
$steps_completed = [];
|
||
$warnings = [];
|
||
|
||
try {
|
||
// Configure phone numbers
|
||
$phone_result = $this->auto_configure_phone_numbers_for_browser($enable_smart_routing, $selected_numbers);
|
||
|
||
if ($phone_result['updated_count'] > 0) {
|
||
$webhook_type = $enable_smart_routing ? 'smart routing' : 'browser voice';
|
||
$steps_completed[] = 'Updated ' . $phone_result['updated_count'] . ' phone numbers with ' . $webhook_type . ' webhooks';
|
||
} else {
|
||
$steps_completed[] = 'All selected phone numbers already configured correctly';
|
||
}
|
||
|
||
if ($phone_result['skipped_count'] > 0) {
|
||
$steps_completed[] = 'Skipped ' . $phone_result['skipped_count'] . ' phone numbers (not selected)';
|
||
}
|
||
|
||
if (!empty($phone_result['warnings'])) {
|
||
$warnings = array_merge($warnings, $phone_result['warnings']);
|
||
}
|
||
|
||
// If smart routing is enabled, verify TwiML App exists
|
||
if ($enable_smart_routing) {
|
||
$app_sid = get_option('twp_twiml_app_sid');
|
||
if (empty($app_sid)) {
|
||
$warnings[] = 'Smart routing enabled but no TwiML App SID configured. You may need to run full auto-configuration.';
|
||
} else {
|
||
// Test if the app exists
|
||
try {
|
||
$client->applications($app_sid)->fetch();
|
||
$steps_completed[] = 'Verified TwiML App exists for smart routing';
|
||
} catch (Exception $e) {
|
||
$warnings[] = 'TwiML App SID is invalid. Smart routing may not work properly.';
|
||
}
|
||
}
|
||
}
|
||
|
||
$webhook_url = $enable_smart_routing ?
|
||
home_url('/wp-json/twilio-webhook/v1/smart-routing') :
|
||
home_url('/wp-json/twilio-webhook/v1/browser-voice');
|
||
|
||
return [
|
||
'success' => true,
|
||
'data' => [
|
||
'steps_completed' => $steps_completed,
|
||
'warnings' => $warnings,
|
||
'webhook_url' => $webhook_url,
|
||
'routing_type' => $enable_smart_routing ? 'Smart Routing' : 'Direct Browser',
|
||
'message' => 'Phone number configuration completed successfully!'
|
||
]
|
||
];
|
||
|
||
} catch (Exception $e) {
|
||
return [
|
||
'success' => false,
|
||
'error' => 'Phone number configuration failed: ' . $e->getMessage()
|
||
];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for initiating outbound calls with from number
|
||
*/
|
||
public function ajax_initiate_outbound_call_with_from() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
$from_number = sanitize_text_field($_POST['from_number']);
|
||
$to_number = sanitize_text_field($_POST['to_number']);
|
||
$agent_phone = sanitize_text_field($_POST['agent_phone']);
|
||
|
||
if (empty($from_number) || empty($to_number) || empty($agent_phone)) {
|
||
wp_send_json_error(array('message' => 'All fields are required'));
|
||
}
|
||
|
||
// Validate phone numbers
|
||
if (!preg_match('/^\+?[1-9]\d{1,14}$/', str_replace([' ', '-', '(', ')'], '', $to_number))) {
|
||
wp_send_json_error(array('message' => 'Invalid destination phone number format'));
|
||
}
|
||
|
||
if (!preg_match('/^\+?[1-9]\d{1,14}$/', str_replace([' ', '-', '(', ')'], '', $agent_phone))) {
|
||
wp_send_json_error(array('message' => 'Invalid agent phone number format'));
|
||
}
|
||
|
||
$result = $this->initiate_outbound_call_with_from($from_number, $to_number, $agent_phone);
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(array(
|
||
'call_sid' => $result['call_sid'],
|
||
'message' => 'Outbound call initiated successfully'
|
||
));
|
||
} else {
|
||
wp_send_json_error(array('message' => $result['error']));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Initiate outbound call with specific from number
|
||
*/
|
||
private function initiate_outbound_call_with_from($from_number, $to_number, $agent_phone) {
|
||
$twilio = new TWP_Twilio_API();
|
||
|
||
// Build webhook URL with parameters
|
||
$webhook_url = home_url('/wp-json/twilio-webhook/v1/outbound-agent-with-from') . '?' . http_build_query(array(
|
||
'target_number' => $to_number,
|
||
'agent_user_id' => get_current_user_id(),
|
||
'from_number' => $from_number
|
||
));
|
||
|
||
// First call the agent
|
||
$agent_call_result = $twilio->make_call(
|
||
$agent_phone,
|
||
$webhook_url,
|
||
null, // No status callback needed for this
|
||
$from_number // Use specified from number
|
||
);
|
||
|
||
if ($agent_call_result['success']) {
|
||
$call_sid = isset($agent_call_result['data']['sid']) ? $agent_call_result['data']['sid'] : null;
|
||
|
||
// Set agent to busy
|
||
TWP_Agent_Manager::set_agent_status(get_current_user_id(), 'busy', $call_sid, true);
|
||
|
||
// Log the outbound call
|
||
TWP_Call_Logger::log_call(array(
|
||
'call_sid' => $call_sid,
|
||
'from_number' => $from_number,
|
||
'to_number' => $to_number,
|
||
'status' => 'outbound_initiated',
|
||
'workflow_name' => 'Outbound Call',
|
||
'actions_taken' => json_encode(array(
|
||
'agent_id' => get_current_user_id(),
|
||
'agent_name' => wp_get_current_user()->display_name,
|
||
'type' => 'click_to_call_with_from',
|
||
'agent_phone' => $agent_phone
|
||
))
|
||
));
|
||
|
||
return array('success' => true, 'call_sid' => $call_sid);
|
||
}
|
||
|
||
return array('success' => false, 'error' => $agent_call_result['error']);
|
||
}
|
||
|
||
/**
|
||
* Display SMS Inbox page
|
||
*/
|
||
public function display_sms_inbox_page() {
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_sms_log';
|
||
|
||
// Get our Twilio numbers first
|
||
$twilio_numbers = [];
|
||
try {
|
||
$twilio_api = new TWP_Twilio_API();
|
||
$numbers_result = $twilio_api->get_phone_numbers();
|
||
if ($numbers_result['success'] && !empty($numbers_result['data']['incoming_phone_numbers'])) {
|
||
foreach ($numbers_result['data']['incoming_phone_numbers'] as $number) {
|
||
$twilio_numbers[] = $number['phone_number'];
|
||
}
|
||
}
|
||
} catch (Exception $e) {
|
||
error_log('Failed to get Twilio numbers: ' . $e->getMessage());
|
||
}
|
||
|
||
// Build the NOT IN clause for Twilio numbers
|
||
$twilio_numbers_placeholders = !empty($twilio_numbers) ?
|
||
implode(',', array_fill(0, count($twilio_numbers), '%s')) :
|
||
"'dummy_number_that_wont_match'";
|
||
|
||
// Get unique conversations (group by customer phone number)
|
||
// Customer number is the one that's NOT in our Twilio numbers list
|
||
$query = $wpdb->prepare(
|
||
"SELECT
|
||
customer_number,
|
||
business_number,
|
||
MAX(last_message_time) as last_message_time,
|
||
SUM(message_count) as message_count,
|
||
MAX(last_message) as last_message,
|
||
MAX(last_direction) as last_message_direction
|
||
FROM (
|
||
SELECT
|
||
from_number as customer_number,
|
||
to_number as business_number,
|
||
MAX(received_at) as last_message_time,
|
||
COUNT(*) as message_count,
|
||
(SELECT body FROM $table_name t2
|
||
WHERE t2.from_number = t1.from_number AND t2.to_number = t1.to_number
|
||
ORDER BY t2.received_at DESC LIMIT 1) as last_message,
|
||
'incoming' as last_direction
|
||
FROM $table_name t1
|
||
WHERE from_number NOT IN ($twilio_numbers_placeholders)
|
||
AND body NOT IN ('1', 'status', 'help')
|
||
GROUP BY from_number, to_number
|
||
|
||
UNION ALL
|
||
|
||
SELECT
|
||
to_number as customer_number,
|
||
from_number as business_number,
|
||
MAX(received_at) as last_message_time,
|
||
COUNT(*) as message_count,
|
||
(SELECT body FROM $table_name t3
|
||
WHERE t3.to_number = t1.to_number AND t3.from_number = t1.from_number
|
||
ORDER BY t3.received_at DESC LIMIT 1) as last_message,
|
||
'outgoing' as last_direction
|
||
FROM $table_name t1
|
||
WHERE to_number NOT IN ($twilio_numbers_placeholders)
|
||
AND from_number IN ($twilio_numbers_placeholders)
|
||
GROUP BY to_number, from_number
|
||
) as conversations
|
||
GROUP BY customer_number
|
||
ORDER BY last_message_time DESC
|
||
LIMIT 50",
|
||
...$twilio_numbers,
|
||
...$twilio_numbers,
|
||
...$twilio_numbers
|
||
);
|
||
|
||
$conversations = $wpdb->get_results($query);
|
||
?>
|
||
<div class="wrap">
|
||
<h1>SMS Inbox</h1>
|
||
<p>View conversations and respond to customer SMS messages. Click on a conversation to view the full thread.</p>
|
||
|
||
<div class="sms-inbox-container">
|
||
<table class="wp-list-table widefat fixed striped">
|
||
<thead>
|
||
<tr>
|
||
<th style="width: 180px;">Customer</th>
|
||
<th style="width: 180px;">Business Line</th>
|
||
<th style="width: 120px;">Last Message</th>
|
||
<th>Preview</th>
|
||
<th style="width: 80px;">Messages</th>
|
||
<th style="width: 150px;">Actions</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<?php if (empty($conversations)): ?>
|
||
<tr>
|
||
<td colspan="6" style="text-align: center; padding: 20px;">
|
||
No customer conversations yet
|
||
</td>
|
||
</tr>
|
||
<?php else: ?>
|
||
<?php foreach ($conversations as $conversation): ?>
|
||
<tr data-customer="<?php echo esc_attr($conversation->customer_number); ?>"
|
||
data-business="<?php echo esc_attr($conversation->business_number); ?>">
|
||
<td>
|
||
<strong><?php echo esc_html($conversation->customer_number); ?></strong>
|
||
<br><small style="color: #666;">Customer</small>
|
||
</td>
|
||
<td>
|
||
<strong><?php echo esc_html($conversation->business_number); ?></strong>
|
||
<br><small style="color: #666;">Received on</small>
|
||
</td>
|
||
<td>
|
||
<?php echo esc_html($this->format_timestamp_with_timezone($conversation->last_message_time, 'M j, H:i')); ?>
|
||
<br>
|
||
<small style="color: <?php echo $conversation->last_message_direction === 'incoming' ? '#d63384' : '#0f5132'; ?>;">
|
||
<?php echo $conversation->last_message_direction === 'incoming' ? '← Received' : '→ Sent'; ?>
|
||
</small>
|
||
</td>
|
||
<td>
|
||
<div style="max-width: 300px; word-wrap: break-word;">
|
||
<?php
|
||
$preview = strlen($conversation->last_message) > 100 ?
|
||
substr($conversation->last_message, 0, 100) . '...' :
|
||
$conversation->last_message;
|
||
echo esc_html($preview);
|
||
?>
|
||
</div>
|
||
</td>
|
||
<td style="text-align: center;">
|
||
<span class="message-count-badge"><?php echo intval($conversation->message_count); ?></span>
|
||
</td>
|
||
<td>
|
||
<button class="button button-small view-conversation-btn"
|
||
data-customer="<?php echo esc_attr($conversation->customer_number); ?>"
|
||
data-business="<?php echo esc_attr($conversation->business_number); ?>">
|
||
💬 View Thread
|
||
</button>
|
||
<button class="button button-small delete-conversation-btn"
|
||
data-customer="<?php echo esc_attr($conversation->customer_number); ?>"
|
||
style="margin-left: 5px;">
|
||
🗑️ Delete
|
||
</button>
|
||
</td>
|
||
</tr>
|
||
<?php endforeach; ?>
|
||
<?php endif; ?>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<!-- Conversation Modal -->
|
||
<div id="conversation-modal" style="display: none;">
|
||
<div class="modal-backdrop" onclick="closeConversationModal()"></div>
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<h2 id="conversation-title">Conversation</h2>
|
||
<button type="button" class="modal-close" onclick="closeConversationModal()">×</button>
|
||
</div>
|
||
|
||
<div class="conversation-messages" id="conversation-messages">
|
||
<div id="loading-messages">Loading conversation...</div>
|
||
</div>
|
||
|
||
<div class="reply-form">
|
||
<div class="reply-inputs">
|
||
<textarea id="reply-message" placeholder="Type your message..." rows="3"></textarea>
|
||
<div class="reply-actions">
|
||
<button type="button" id="send-reply-btn" class="button button-primary">Send</button>
|
||
<button type="button" onclick="closeConversationModal()" class="button">Cancel</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<style>
|
||
.sms-inbox-container {
|
||
margin-top: 20px;
|
||
}
|
||
|
||
.message-count-badge {
|
||
background: #0073aa;
|
||
color: white;
|
||
padding: 4px 8px;
|
||
border-radius: 12px;
|
||
font-size: 11px;
|
||
font-weight: bold;
|
||
}
|
||
|
||
#conversation-modal {
|
||
position: fixed;
|
||
top: 0;
|
||
left: 0;
|
||
right: 0;
|
||
bottom: 0;
|
||
z-index: 100000;
|
||
}
|
||
|
||
#conversation-modal .modal-backdrop {
|
||
position: absolute;
|
||
top: 0;
|
||
left: 0;
|
||
right: 0;
|
||
bottom: 0;
|
||
background: rgba(0, 0, 0, 0.5);
|
||
}
|
||
|
||
#conversation-modal .modal-content {
|
||
position: absolute;
|
||
top: 50%;
|
||
left: 50%;
|
||
transform: translate(-50%, -50%);
|
||
background: white;
|
||
border-radius: 8px;
|
||
box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
|
||
max-width: 600px;
|
||
width: 90%;
|
||
max-height: 80vh;
|
||
display: flex;
|
||
flex-direction: column;
|
||
}
|
||
|
||
.modal-header {
|
||
padding: 20px;
|
||
border-bottom: 1px solid #ddd;
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
}
|
||
|
||
.modal-header h2 {
|
||
margin: 0;
|
||
font-size: 18px;
|
||
}
|
||
|
||
.modal-close {
|
||
background: none;
|
||
border: none;
|
||
font-size: 24px;
|
||
cursor: pointer;
|
||
color: #666;
|
||
padding: 0;
|
||
width: 30px;
|
||
height: 30px;
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: center;
|
||
}
|
||
|
||
.conversation-messages {
|
||
flex: 1;
|
||
overflow-y: auto;
|
||
padding: 20px;
|
||
min-height: 300px;
|
||
max-height: 400px;
|
||
}
|
||
|
||
.message {
|
||
margin-bottom: 15px;
|
||
display: flex;
|
||
align-items: flex-start;
|
||
}
|
||
|
||
.message.incoming {
|
||
justify-content: flex-start;
|
||
}
|
||
|
||
.message.outgoing {
|
||
justify-content: flex-end;
|
||
}
|
||
|
||
.message-bubble {
|
||
max-width: 70%;
|
||
padding: 10px 15px;
|
||
border-radius: 18px;
|
||
word-wrap: break-word;
|
||
}
|
||
|
||
.message.incoming .message-bubble {
|
||
background: #f1f1f1;
|
||
color: #333;
|
||
}
|
||
|
||
.message.outgoing .message-bubble {
|
||
background: #0073aa;
|
||
color: white;
|
||
}
|
||
|
||
.message-time {
|
||
font-size: 11px;
|
||
color: #666;
|
||
margin-top: 5px;
|
||
display: block;
|
||
}
|
||
|
||
.message.incoming .message-time {
|
||
text-align: left;
|
||
}
|
||
|
||
.message.outgoing .message-time {
|
||
text-align: right;
|
||
color: rgba(255,255,255,0.8);
|
||
}
|
||
|
||
.reply-form {
|
||
padding: 20px;
|
||
border-top: 1px solid #ddd;
|
||
background: #f9f9f9;
|
||
}
|
||
|
||
.reply-inputs textarea {
|
||
width: 100%;
|
||
resize: vertical;
|
||
border: 1px solid #ddd;
|
||
border-radius: 4px;
|
||
padding: 10px;
|
||
margin-bottom: 10px;
|
||
}
|
||
|
||
.reply-actions {
|
||
text-align: right;
|
||
}
|
||
|
||
.reply-actions .button {
|
||
margin-left: 10px;
|
||
}
|
||
|
||
#loading-messages {
|
||
text-align: center;
|
||
color: #666;
|
||
padding: 40px;
|
||
}
|
||
</style>
|
||
|
||
<script>
|
||
jQuery(document).ready(function($) {
|
||
var currentCustomerPhone = '';
|
||
var currentBusinessPhone = '';
|
||
|
||
// View conversation
|
||
$('.view-conversation-btn').on('click', function() {
|
||
currentCustomerPhone = $(this).data('customer');
|
||
currentBusinessPhone = $(this).data('business');
|
||
loadConversation(currentCustomerPhone, currentBusinessPhone);
|
||
});
|
||
|
||
// Delete conversation
|
||
$('.delete-conversation-btn').on('click', function() {
|
||
var customerPhone = $(this).data('customer');
|
||
if (confirm('Are you sure you want to delete all messages from ' + customerPhone + '?')) {
|
||
deleteConversation(customerPhone);
|
||
}
|
||
});
|
||
|
||
// Send reply
|
||
$('#send-reply-btn').on('click', function() {
|
||
var message = $('#reply-message').val().trim();
|
||
if (message && currentCustomerPhone && currentBusinessPhone) {
|
||
sendReply(currentCustomerPhone, currentBusinessPhone, message);
|
||
} else {
|
||
alert('Please enter a message');
|
||
}
|
||
});
|
||
|
||
// Enter key to send
|
||
$('#reply-message').on('keydown', function(e) {
|
||
if (e.key === 'Enter' && !e.shiftKey) {
|
||
e.preventDefault();
|
||
$('#send-reply-btn').click();
|
||
}
|
||
});
|
||
|
||
function loadConversation(customerPhone, businessPhone) {
|
||
$('#conversation-title').html('Conversation: ' + customerPhone + '<br><small style="font-weight: normal;">via ' + businessPhone + '</small>');
|
||
$('#conversation-messages').html('<div id="loading-messages">Loading conversation...</div>');
|
||
$('#conversation-modal').show();
|
||
|
||
$.ajax({
|
||
url: ajaxurl,
|
||
type: 'POST',
|
||
data: {
|
||
action: 'twp_get_conversation',
|
||
phone_number: customerPhone,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
displayConversation(response.data.messages, customerPhone);
|
||
} else {
|
||
$('#conversation-messages').html('<div style="text-align: center; color: #d63384; padding: 40px;">Error: ' + response.data + '</div>');
|
||
}
|
||
},
|
||
error: function() {
|
||
$('#conversation-messages').html('<div style="text-align: center; color: #d63384; padding: 40px;">Failed to load conversation</div>');
|
||
}
|
||
});
|
||
}
|
||
|
||
function displayConversation(messages, customerPhone) {
|
||
var html = '';
|
||
messages.forEach(function(message) {
|
||
// Determine direction based on whether from_number is the customer
|
||
var messageClass = (message.from_number === customerPhone) ? 'incoming' : 'outgoing';
|
||
var messageTime = new Date(message.received_at).toLocaleString();
|
||
|
||
html += '<div class="message ' + messageClass + '">';
|
||
html += '<div class="message-bubble">';
|
||
html += '<div>' + escapeHtml(message.body) + '</div>';
|
||
html += '<small class="message-time">' + messageTime;
|
||
if (messageClass === 'incoming') {
|
||
html += ' • From: ' + message.from_number + ' → ' + message.to_number;
|
||
} else {
|
||
html += ' • Sent: ' + message.from_number + ' → ' + message.to_number;
|
||
}
|
||
html += '</small>';
|
||
html += '</div>';
|
||
html += '</div>';
|
||
});
|
||
|
||
if (html === '') {
|
||
html = '<div style="text-align: center; color: #666; padding: 40px;">No messages found</div>';
|
||
}
|
||
|
||
$('#conversation-messages').html(html);
|
||
|
||
// Scroll to bottom
|
||
var messagesContainer = document.getElementById('conversation-messages');
|
||
messagesContainer.scrollTop = messagesContainer.scrollHeight;
|
||
}
|
||
|
||
function sendReply(toNumber, fromNumber, message) {
|
||
var $button = $('#send-reply-btn');
|
||
$button.prop('disabled', true).text('Sending...');
|
||
|
||
$.ajax({
|
||
url: ajaxurl,
|
||
type: 'POST',
|
||
data: {
|
||
action: 'twp_send_sms_reply',
|
||
to_number: toNumber,
|
||
from_number: fromNumber,
|
||
message: message,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
$button.prop('disabled', false).text('Send');
|
||
|
||
if (response.success) {
|
||
$('#reply-message').val('');
|
||
// Reload conversation to show the new message
|
||
loadConversation(currentCustomerPhone, currentBusinessPhone);
|
||
} else {
|
||
alert('Failed to send message: ' + response.data);
|
||
}
|
||
},
|
||
error: function() {
|
||
$button.prop('disabled', false).text('Send');
|
||
alert('Failed to send message. Please try again.');
|
||
}
|
||
});
|
||
}
|
||
|
||
function deleteConversation(phoneNumber) {
|
||
$.ajax({
|
||
url: ajaxurl,
|
||
type: 'POST',
|
||
data: {
|
||
action: 'twp_delete_conversation',
|
||
phone_number: phoneNumber,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
// Remove the conversation row from the table
|
||
$('tr[data-customer="' + phoneNumber + '"]').fadeOut(function() {
|
||
$(this).remove();
|
||
|
||
// Check if table is now empty
|
||
if ($('.sms-inbox-container tbody tr').length === 0) {
|
||
$('.sms-inbox-container tbody').html(
|
||
'<tr><td colspan="6" style="text-align: center; padding: 20px;">No customer conversations yet</td></tr>'
|
||
);
|
||
}
|
||
});
|
||
|
||
// Close modal if it's open for this conversation
|
||
if (currentCustomerPhone === phoneNumber) {
|
||
closeConversationModal();
|
||
}
|
||
|
||
// Show success message
|
||
var deletedCount = response.data.deleted_count || 0;
|
||
alert('Conversation deleted successfully! (' + deletedCount + ' messages removed)');
|
||
} else {
|
||
alert('Failed to delete conversation: ' + response.data);
|
||
}
|
||
},
|
||
error: function() {
|
||
alert('Failed to delete conversation. Please try again.');
|
||
}
|
||
});
|
||
}
|
||
|
||
function escapeHtml(text) {
|
||
var div = document.createElement('div');
|
||
div.textContent = text;
|
||
return div.innerHTML;
|
||
}
|
||
});
|
||
|
||
function closeConversationModal() {
|
||
document.getElementById('conversation-modal').style.display = 'none';
|
||
}
|
||
</script>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting SMS messages
|
||
*/
|
||
public function ajax_delete_sms() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$message_id = isset($_POST['message_id']) ? intval($_POST['message_id']) : 0;
|
||
|
||
if (empty($message_id)) {
|
||
wp_send_json_error('Message ID is required');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_sms_log';
|
||
|
||
$deleted = $wpdb->delete(
|
||
$table_name,
|
||
array('id' => $message_id),
|
||
array('%d')
|
||
);
|
||
|
||
if ($deleted) {
|
||
wp_send_json_success('Message deleted successfully');
|
||
} else {
|
||
wp_send_json_error('Failed to delete message');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting entire SMS conversations
|
||
*/
|
||
public function ajax_delete_conversation() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$phone_number = isset($_POST['phone_number']) ? sanitize_text_field($_POST['phone_number']) : '';
|
||
|
||
if (empty($phone_number)) {
|
||
wp_send_json_error('Phone number is required');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_sms_log';
|
||
|
||
// Delete all messages involving this phone number
|
||
$deleted = $wpdb->query($wpdb->prepare(
|
||
"DELETE FROM $table_name WHERE from_number = %s OR to_number = %s",
|
||
$phone_number, $phone_number
|
||
));
|
||
|
||
if ($deleted !== false) {
|
||
wp_send_json_success([
|
||
'message' => 'Conversation deleted successfully',
|
||
'deleted_count' => $deleted
|
||
]);
|
||
} else {
|
||
wp_send_json_error('Failed to delete conversation');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting conversation history
|
||
*/
|
||
public function ajax_get_conversation() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$phone_number = isset($_POST['phone_number']) ? sanitize_text_field($_POST['phone_number']) : '';
|
||
|
||
if (empty($phone_number)) {
|
||
wp_send_json_error('Phone number is required');
|
||
}
|
||
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_sms_log';
|
||
|
||
// Get all messages involving this phone number (both incoming and outgoing)
|
||
$messages = $wpdb->get_results($wpdb->prepare(
|
||
"SELECT *,
|
||
CASE
|
||
WHEN from_number = %s THEN 'incoming'
|
||
ELSE 'outgoing'
|
||
END as direction
|
||
FROM $table_name
|
||
WHERE from_number = %s OR to_number = %s
|
||
ORDER BY received_at ASC",
|
||
$phone_number, $phone_number, $phone_number
|
||
));
|
||
|
||
wp_send_json_success([
|
||
'messages' => $messages,
|
||
'phone_number' => $phone_number
|
||
]);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for sending SMS replies
|
||
*/
|
||
public function ajax_send_sms_reply() {
|
||
check_ajax_referer('twp_ajax_nonce', 'nonce');
|
||
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('Insufficient permissions');
|
||
}
|
||
|
||
$to_number = isset($_POST['to_number']) ? sanitize_text_field($_POST['to_number']) : '';
|
||
$from_number = isset($_POST['from_number']) ? sanitize_text_field($_POST['from_number']) : '';
|
||
$message = isset($_POST['message']) ? sanitize_textarea_field($_POST['message']) : '';
|
||
|
||
if (empty($to_number) || empty($message)) {
|
||
wp_send_json_error('Phone number and message are required');
|
||
}
|
||
|
||
$twilio = new TWP_Twilio_API();
|
||
$result = $twilio->send_sms($to_number, $message, $from_number);
|
||
|
||
if ($result['success']) {
|
||
// Log the outgoing message to the database
|
||
global $wpdb;
|
||
$table_name = $wpdb->prefix . 'twp_sms_log';
|
||
|
||
$wpdb->insert(
|
||
$table_name,
|
||
array(
|
||
'message_sid' => $result['data']['sid'],
|
||
'from_number' => $from_number,
|
||
'to_number' => $to_number,
|
||
'body' => $message,
|
||
'received_at' => current_time('mysql')
|
||
),
|
||
array('%s', '%s', '%s', '%s', '%s')
|
||
);
|
||
|
||
wp_send_json_success([
|
||
'message' => 'SMS sent successfully',
|
||
'data' => $result['data']
|
||
]);
|
||
} else {
|
||
wp_send_json_error('Failed to send SMS: ' . $result['error']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Display Browser Phone page
|
||
*/
|
||
public function display_browser_phone_page() {
|
||
// Check if smart routing is configured on any phone numbers
|
||
$smart_routing_configured = $this->check_smart_routing_status();
|
||
|
||
// Get user extension data and create personal queues if needed
|
||
$current_user_id = get_current_user_id();
|
||
global $wpdb;
|
||
$extensions_table = $wpdb->prefix . 'twp_user_extensions';
|
||
$extension_data = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT extension FROM $extensions_table WHERE user_id = %d",
|
||
$current_user_id
|
||
));
|
||
|
||
if (!$extension_data) {
|
||
TWP_User_Queue_Manager::create_user_queues($current_user_id);
|
||
$extension_data = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT extension FROM $extensions_table WHERE user_id = %d",
|
||
$current_user_id
|
||
));
|
||
}
|
||
// Get agent status and stats
|
||
$agent_status = TWP_Agent_Manager::get_agent_status($current_user_id);
|
||
$agent_stats = TWP_Agent_Manager::get_agent_stats($current_user_id);
|
||
$is_logged_in = TWP_Agent_Manager::is_agent_logged_in($current_user_id);
|
||
|
||
?>
|
||
<div class="wrap">
|
||
<h1>Browser Phone</h1>
|
||
<p>Make and receive calls directly from your browser using Twilio Client.</p>
|
||
|
||
<!-- Agent Status Bar -->
|
||
<div class="agent-status-bar">
|
||
<div class="status-info">
|
||
<strong>Extension:</strong>
|
||
<span class="extension-badge"><?php echo $extension_data ? esc_html($extension_data->extension) : 'Not Assigned'; ?></span>
|
||
|
||
<strong>Login Status:</strong>
|
||
<button id="login-toggle-btn" class="button <?php echo $is_logged_in ? 'button-secondary' : 'button-primary'; ?>" onclick="toggleAgentLogin()">
|
||
<?php echo $is_logged_in ? 'Log Out' : 'Log In'; ?>
|
||
</button>
|
||
|
||
<strong>Your Status:</strong>
|
||
<select id="agent-status-select" onchange="updateAgentStatus(this.value)" <?php echo !$is_logged_in ? 'disabled' : ''; ?>>
|
||
<option value="available" <?php selected($agent_status->status ?? '', 'available'); ?>>Available</option>
|
||
<option value="busy" <?php selected($agent_status->status ?? '', 'busy'); ?>>Busy</option>
|
||
<option value="offline" <?php selected($agent_status->status ?? 'offline', 'offline'); ?>>Offline</option>
|
||
</select>
|
||
</div>
|
||
<div class="agent-stats">
|
||
<span>Calls Today: <strong><?php echo $agent_stats['calls_today']; ?></strong></span>
|
||
<span>Total Calls: <strong><?php echo $agent_stats['total_calls']; ?></strong></span>
|
||
<span>Avg Duration: <strong><?php echo round($agent_stats['avg_duration'] ?? 0); ?>s</strong></span>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="browser-phone-container">
|
||
<div class="phone-interface">
|
||
<div class="phone-display">
|
||
<div id="phone-status">Ready</div>
|
||
<div id="phone-number-display"></div>
|
||
<div id="call-timer" style="display: none;">00:00</div>
|
||
</div>
|
||
|
||
<div class="phone-dialpad">
|
||
<input type="tel" id="phone-number-input" placeholder="Enter phone number" />
|
||
|
||
<div class="dialpad-grid">
|
||
<button class="dialpad-btn" data-digit="1">1</button>
|
||
<button class="dialpad-btn" data-digit="2">2<span>ABC</span></button>
|
||
<button class="dialpad-btn" data-digit="3">3<span>DEF</span></button>
|
||
<button class="dialpad-btn" data-digit="4">4<span>GHI</span></button>
|
||
<button class="dialpad-btn" data-digit="5">5<span>JKL</span></button>
|
||
<button class="dialpad-btn" data-digit="6">6<span>MNO</span></button>
|
||
<button class="dialpad-btn" data-digit="7">7<span>PQRS</span></button>
|
||
<button class="dialpad-btn" data-digit="8">8<span>TUV</span></button>
|
||
<button class="dialpad-btn" data-digit="9">9<span>WXYZ</span></button>
|
||
<button class="dialpad-btn" data-digit="*">*</button>
|
||
<button class="dialpad-btn" data-digit="0">0<span>+</span></button>
|
||
<button class="dialpad-btn" data-digit="#">#</button>
|
||
</div>
|
||
|
||
<div class="phone-controls">
|
||
<button id="call-btn" class="button button-primary button-large">
|
||
<span class="dashicons dashicons-phone"></span> Call
|
||
</button>
|
||
<button id="hangup-btn" class="button button-secondary button-large" style="display: none;">
|
||
<span class="dashicons dashicons-no"></span> Hang Up
|
||
</button>
|
||
<button id="answer-btn" class="button button-primary button-large" style="display: none;">
|
||
<span class="dashicons dashicons-phone"></span> Answer
|
||
</button>
|
||
</div>
|
||
|
||
<!-- Call Control Panel (shown during active calls) -->
|
||
<div class="phone-controls-extra" id="admin-call-controls-panel" style="display: none;">
|
||
<div style="display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; margin: 15px 0;">
|
||
<button id="admin-hold-btn" class="button" title="Put call on hold">
|
||
<span class="dashicons dashicons-controls-pause"></span> Hold
|
||
</button>
|
||
<button id="admin-transfer-btn" class="button" title="Transfer to another agent">
|
||
<span class="dashicons dashicons-share-alt"></span> Transfer
|
||
</button>
|
||
<button id="admin-requeue-btn" class="button" title="Put call back in queue">
|
||
<span class="dashicons dashicons-backup"></span> Requeue
|
||
</button>
|
||
<button id="admin-record-btn" class="button" title="Start/stop recording">
|
||
<span class="dashicons dashicons-controls-volumeon"></span> Record
|
||
</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="phone-settings">
|
||
<h3>Settings</h3>
|
||
<p>
|
||
<label for="caller-id-select">Outbound Caller ID:</label>
|
||
<select id="caller-id-select">
|
||
<option value="">Loading numbers...</option>
|
||
</select>
|
||
</p>
|
||
<p>
|
||
<label>
|
||
<input type="checkbox" id="auto-answer" /> Auto-answer incoming calls
|
||
</label>
|
||
</p>
|
||
<div id="browser-phone-error" class="notice notice-error" style="display: none;"></div>
|
||
|
||
<div class="call-mode-toggle">
|
||
<h4>📞 Call Reception Mode</h4>
|
||
<p>Choose how you want to receive incoming calls:</p>
|
||
|
||
<div class="mode-selection">
|
||
<?php
|
||
$current_user_id = get_current_user_id();
|
||
$current_mode = get_user_meta($current_user_id, 'twp_call_mode', true);
|
||
if (empty($current_mode)) {
|
||
$current_mode = 'cell'; // Default to cell phone
|
||
}
|
||
?>
|
||
|
||
<label class="mode-option <?php echo $current_mode === 'browser' ? 'active' : ''; ?>">
|
||
<input type="radio" name="call_mode" value="browser" <?php checked($current_mode, 'browser'); ?>>
|
||
<div class="mode-icon">💻</div>
|
||
<div class="mode-details">
|
||
<strong>Browser Phone</strong>
|
||
<small>Calls ring in this browser</small>
|
||
</div>
|
||
</label>
|
||
|
||
<label class="mode-option <?php echo $current_mode === 'cell' ? 'active' : ''; ?>">
|
||
<input type="radio" name="call_mode" value="cell" <?php checked($current_mode, 'cell'); ?>>
|
||
<div class="mode-icon">📱</div>
|
||
<div class="mode-details">
|
||
<strong>Cell Phone</strong>
|
||
<small>Forward to your mobile</small>
|
||
</div>
|
||
</label>
|
||
</div>
|
||
|
||
<div class="mode-status">
|
||
<div id="current-mode-display">
|
||
<strong>Current Mode:</strong>
|
||
<span id="mode-text"><?php echo $current_mode === 'browser' ? '💻 Browser Phone' : '📱 Cell Phone'; ?></span>
|
||
</div>
|
||
<button type="button" id="save-mode-btn" class="button button-primary" style="display: none;">
|
||
Save Changes
|
||
</button>
|
||
</div>
|
||
|
||
<div class="mode-info">
|
||
<div class="browser-mode-info" style="display: <?php echo $current_mode === 'browser' ? 'block' : 'none'; ?>;">
|
||
<p><strong>Browser Mode:</strong> Keep this page open to receive calls. High-quality VoIP calling.</p>
|
||
</div>
|
||
<div class="cell-mode-info" style="display: <?php echo $current_mode === 'cell' ? 'block' : 'none'; ?>;">
|
||
<p><strong>Cell Mode:</strong> Calls forwarded to your mobile phone:
|
||
<?php
|
||
$user_phone = get_user_meta($current_user_id, 'twp_phone_number', true);
|
||
echo $user_phone ? esc_html($user_phone) : '<em>Not configured</em>';
|
||
?>
|
||
</p>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<?php if (!$smart_routing_configured && current_user_can('manage_options')): ?>
|
||
<div class="setup-info">
|
||
<h4>📋 Setup Required</h4>
|
||
<p>To enable mode switching, update your phone number webhook to:</p>
|
||
<code><?php echo home_url('/wp-json/twilio-webhook/v1/smart-routing'); ?></code>
|
||
<button type="button" class="button button-small" onclick="copyToClipboard('<?php echo home_url('/wp-json/twilio-webhook/v1/smart-routing'); ?>')">Copy</button>
|
||
<p><small>This smart routing URL will automatically route calls based on your current mode preference.</small></p>
|
||
<p><a href="<?php echo admin_url('admin.php?page=twilio-wp-plugin'); ?>#twiml-app-instructions" class="button button-primary">Auto-Configure</a></p>
|
||
</div>
|
||
<?php endif; ?>
|
||
|
||
<!-- Enhanced Queue Management Section -->
|
||
<div class="queue-management">
|
||
<div class="queue-header">
|
||
<h4>📞 Your Queues</h4>
|
||
<?php if ($extension_data): ?>
|
||
<div class="user-extension-admin">
|
||
📞 Your Extension: <strong><?php echo esc_html($extension_data->extension); ?></strong>
|
||
</div>
|
||
<?php endif; ?>
|
||
</div>
|
||
<div id="admin-queue-list">
|
||
<div class="queue-loading">Loading your queues...</div>
|
||
</div>
|
||
<div class="queue-actions">
|
||
<button type="button" id="admin-refresh-queues" class="button button-secondary">
|
||
Refresh Queues
|
||
</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<style>
|
||
.browser-phone-container {
|
||
display: flex;
|
||
gap: 30px;
|
||
margin-top: 20px;
|
||
}
|
||
.phone-interface {
|
||
background: #f5f5f5;
|
||
border-radius: 10px;
|
||
padding: 20px;
|
||
width: 320px;
|
||
}
|
||
.phone-display {
|
||
background: #333;
|
||
color: white;
|
||
padding: 20px;
|
||
border-radius: 5px;
|
||
text-align: center;
|
||
margin-bottom: 20px;
|
||
}
|
||
#phone-status {
|
||
font-size: 14px;
|
||
color: #4CAF50;
|
||
margin-bottom: 10px;
|
||
}
|
||
#phone-number-display {
|
||
font-size: 18px;
|
||
min-height: 25px;
|
||
}
|
||
#call-timer {
|
||
font-size: 16px;
|
||
margin-top: 10px;
|
||
}
|
||
#phone-number-input {
|
||
width: 100%;
|
||
padding: 10px;
|
||
font-size: 18px;
|
||
text-align: center;
|
||
margin-bottom: 20px;
|
||
}
|
||
.dialpad-grid {
|
||
display: grid;
|
||
grid-template-columns: repeat(3, 1fr);
|
||
gap: 10px;
|
||
margin-bottom: 20px;
|
||
}
|
||
.dialpad-btn {
|
||
padding: 15px;
|
||
font-size: 20px;
|
||
border: 1px solid #ddd;
|
||
background: white;
|
||
border-radius: 5px;
|
||
cursor: pointer;
|
||
position: relative;
|
||
}
|
||
.dialpad-btn:hover {
|
||
background: #f0f0f0;
|
||
}
|
||
.dialpad-btn span {
|
||
display: block;
|
||
font-size: 10px;
|
||
color: #666;
|
||
margin-top: 2px;
|
||
}
|
||
.phone-controls {
|
||
text-align: center;
|
||
margin-bottom: 10px;
|
||
}
|
||
.phone-controls .button-large {
|
||
width: 100%;
|
||
height: 50px;
|
||
font-size: 16px;
|
||
}
|
||
.phone-controls-extra {
|
||
display: flex;
|
||
gap: 10px;
|
||
justify-content: center;
|
||
}
|
||
.phone-settings {
|
||
flex: 1;
|
||
max-width: 400px;
|
||
}
|
||
.incoming-calls-info {
|
||
background: #e7f3ff;
|
||
padding: 15px;
|
||
border-radius: 4px;
|
||
border-left: 4px solid #0073aa;
|
||
margin-top: 20px;
|
||
}
|
||
.incoming-calls-info h4 {
|
||
margin-top: 0;
|
||
color: #0073aa;
|
||
}
|
||
.call-mode-toggle {
|
||
background: #f0f8ff;
|
||
padding: 20px;
|
||
border-radius: 8px;
|
||
border-left: 4px solid #2196F3;
|
||
margin-top: 20px;
|
||
}
|
||
.call-mode-toggle h4 {
|
||
margin-top: 0;
|
||
color: #1976D2;
|
||
}
|
||
.mode-selection {
|
||
display: flex;
|
||
gap: 15px;
|
||
margin: 15px 0;
|
||
}
|
||
.mode-option {
|
||
display: flex;
|
||
align-items: center;
|
||
padding: 15px;
|
||
border: 2px solid #ddd;
|
||
border-radius: 8px;
|
||
cursor: pointer;
|
||
transition: all 0.3s ease;
|
||
flex: 1;
|
||
background: white;
|
||
}
|
||
.mode-option:hover {
|
||
border-color: #2196F3;
|
||
background: #f5f9ff;
|
||
}
|
||
.mode-option.active {
|
||
border-color: #2196F3;
|
||
background: #e3f2fd;
|
||
box-shadow: 0 2px 4px rgba(33, 150, 243, 0.2);
|
||
}
|
||
.mode-option input[type="radio"] {
|
||
margin: 0;
|
||
margin-right: 12px;
|
||
}
|
||
.mode-icon {
|
||
font-size: 24px;
|
||
margin-right: 12px;
|
||
}
|
||
.mode-details {
|
||
flex: 1;
|
||
}
|
||
.mode-details strong {
|
||
display: block;
|
||
margin-bottom: 2px;
|
||
}
|
||
.mode-details small {
|
||
color: #666;
|
||
font-size: 12px;
|
||
}
|
||
.mode-status {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
margin: 15px 0;
|
||
padding: 10px;
|
||
background: white;
|
||
border-radius: 4px;
|
||
}
|
||
.mode-info {
|
||
margin-top: 10px;
|
||
}
|
||
.setup-info {
|
||
background: #fff3cd;
|
||
padding: 15px;
|
||
border-radius: 4px;
|
||
border-left: 4px solid #ffc107;
|
||
margin-top: 20px;
|
||
}
|
||
.setup-info h4 {
|
||
margin-top: 0;
|
||
color: #856404;
|
||
}
|
||
.queue-management {
|
||
background: #f0f8ff;
|
||
padding: 20px;
|
||
border-radius: 8px;
|
||
border-left: 4px solid #2196F3;
|
||
margin-top: 20px;
|
||
}
|
||
.queue-management h4 {
|
||
margin-top: 0;
|
||
color: #1976D2;
|
||
}
|
||
.queue-header {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
margin-bottom: 15px;
|
||
}
|
||
.user-extension-admin {
|
||
background: #e8f4f8;
|
||
padding: 6px 12px;
|
||
border-radius: 4px;
|
||
font-size: 13px;
|
||
color: #2c5282;
|
||
}
|
||
.queue-item {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: center;
|
||
padding: 12px;
|
||
background: white;
|
||
border: 1px solid #ddd;
|
||
border-radius: 4px;
|
||
margin-bottom: 10px;
|
||
position: relative;
|
||
}
|
||
.queue-item.queue-type-personal {
|
||
border-left: 4px solid #28a745;
|
||
}
|
||
.queue-item.queue-type-hold {
|
||
border-left: 4px solid #ffc107;
|
||
}
|
||
.queue-item.queue-type-general {
|
||
border-left: 4px solid #007bff;
|
||
}
|
||
.queue-item.has-calls {
|
||
background: #fff3cd;
|
||
border-color: #ffeaa7;
|
||
}
|
||
.queue-name {
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 8px;
|
||
font-weight: 600;
|
||
color: #333;
|
||
}
|
||
.queue-type-icon {
|
||
font-size: 16px;
|
||
}
|
||
.queue-type-personal .queue-name {
|
||
color: #155724;
|
||
}
|
||
.queue-type-hold .queue-name {
|
||
color: #856404;
|
||
}
|
||
.queue-info {
|
||
flex: 1;
|
||
}
|
||
.queue-details {
|
||
font-size: 12px;
|
||
color: #666;
|
||
margin-top: 4px;
|
||
}
|
||
.queue-waiting {
|
||
display: inline-block;
|
||
font-size: 12px;
|
||
color: #666;
|
||
margin-right: 10px;
|
||
}
|
||
.queue-waiting.has-calls {
|
||
color: #d63384;
|
||
font-weight: bold;
|
||
background: #fff;
|
||
padding: 2px 6px;
|
||
border-radius: 3px;
|
||
border: 1px solid #f8d7da;
|
||
}
|
||
.queue-loading {
|
||
text-align: center;
|
||
color: #666;
|
||
font-style: italic;
|
||
padding: 20px;
|
||
}
|
||
.queue-actions {
|
||
margin-top: 15px;
|
||
text-align: center;
|
||
}
|
||
</style>
|
||
|
||
<!-- Twilio Voice SDK v2 from unpkg CDN -->
|
||
<script src="https://unpkg.com/@twilio/voice-sdk@2.11.0/dist/twilio.min.js"></script>
|
||
<script>
|
||
jQuery(document).ready(function($) {
|
||
var device = null;
|
||
var currentCall = null;
|
||
var callTimer = null;
|
||
var callStartTime = null;
|
||
var tokenRefreshTimer = null;
|
||
var tokenExpiry = null;
|
||
|
||
// Wait for SDK to load
|
||
function waitForTwilioSDK(callback) {
|
||
if (typeof Twilio !== 'undefined' && Twilio.Device) {
|
||
callback();
|
||
} else {
|
||
console.log('Waiting for Twilio Voice SDK to load...');
|
||
setTimeout(function() {
|
||
waitForTwilioSDK(callback);
|
||
}, 100);
|
||
}
|
||
}
|
||
|
||
// Initialize the browser phone
|
||
function initializeBrowserPhone() {
|
||
$('#phone-status').text('Initializing...');
|
||
|
||
// Wait for SDK before proceeding
|
||
waitForTwilioSDK(function() {
|
||
// Get capability token (access token for v2)
|
||
$.post(ajaxurl, {
|
||
action: 'twp_generate_capability_token',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
$('#browser-phone-error').hide();
|
||
setupTwilioDevice(response.data.token);
|
||
// Set token expiry and schedule refresh
|
||
tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
|
||
scheduleTokenRefresh();
|
||
} else {
|
||
// WordPress wp_send_json_error sends the error message as response.data
|
||
var errorMsg = response.data || response.error || 'Unknown error';
|
||
showError('Failed to initialize: ' + errorMsg);
|
||
}
|
||
}).fail(function() {
|
||
showError('Failed to connect to server');
|
||
});
|
||
});
|
||
}
|
||
|
||
// Request microphone and speaker permissions
|
||
async function requestMediaPermissions() {
|
||
try {
|
||
console.log('Requesting media permissions...');
|
||
|
||
// Request microphone permission
|
||
const stream = await navigator.mediaDevices.getUserMedia({
|
||
audio: true,
|
||
video: false
|
||
});
|
||
|
||
// Stop the stream immediately as we just needed permission
|
||
stream.getTracks().forEach(track => track.stop());
|
||
|
||
console.log('Media permissions granted');
|
||
return true;
|
||
} catch (error) {
|
||
console.error('Media permission denied or not available:', error);
|
||
|
||
// Show user-friendly error message
|
||
let errorMessage = 'Microphone access is required for browser phone functionality. ';
|
||
|
||
if (error.name === 'NotAllowedError') {
|
||
errorMessage += 'Please allow microphone access in your browser settings and refresh the page.';
|
||
} else if (error.name === 'NotFoundError') {
|
||
errorMessage += 'No microphone found. Please connect a microphone and try again.';
|
||
} else {
|
||
errorMessage += 'Please check your browser settings and try again.';
|
||
}
|
||
|
||
$('#browser-phone-error').show().find('.notice-message').text(errorMessage);
|
||
$('#browser-phone-status').text('Permission denied').removeClass('online').addClass('offline');
|
||
return false;
|
||
}
|
||
}
|
||
|
||
async function setupTwilioDevice(token) {
|
||
try {
|
||
// Check if Twilio SDK is available
|
||
if (typeof Twilio === 'undefined' || !Twilio.Device) {
|
||
throw new Error('Twilio Voice SDK not loaded');
|
||
}
|
||
|
||
// Request media permissions before setting up device
|
||
const hasPermissions = await requestMediaPermissions();
|
||
if (!hasPermissions) {
|
||
return; // Stop setup if permissions denied
|
||
}
|
||
|
||
// Clean up existing device if any
|
||
if (device) {
|
||
await device.destroy();
|
||
}
|
||
|
||
// Setup Twilio Voice SDK v2 Device
|
||
// Note: Voice SDK v2 uses Twilio.Device directly, not Twilio.Voice.Device
|
||
device = new Twilio.Device(token, {
|
||
logLevel: 1, // 0 = TRACE, 1 = DEBUG
|
||
codecPreferences: ['opus', 'pcmu'],
|
||
edge: 'sydney' // Or closest edge location
|
||
});
|
||
|
||
// Set up event handlers BEFORE registering
|
||
// Device registered and ready
|
||
device.on('registered', function() {
|
||
console.log('Device registered successfully');
|
||
$('#phone-status').text('Ready').css('color', '#4CAF50');
|
||
$('#call-btn').prop('disabled', false);
|
||
});
|
||
|
||
// Handle errors
|
||
device.on('error', function(error) {
|
||
console.error('Twilio Device Error:', error);
|
||
|
||
var errorMsg = error.message || error.toString();
|
||
|
||
// Provide specific help for common errors
|
||
if (errorMsg.includes('valid callerId must be provided')) {
|
||
errorMsg = 'Caller ID error: Make sure you select a verified Twilio phone number as Caller ID. The number must be purchased through your Twilio account.';
|
||
} else if (errorMsg.includes('TwiML App')) {
|
||
errorMsg = 'TwiML App error: Check that your TwiML App SID is correctly configured in Settings.';
|
||
} else if (errorMsg.includes('token') || errorMsg.includes('Token')) {
|
||
errorMsg = 'Token error: ' + errorMsg + ' - The page will automatically try to refresh the token.';
|
||
// Try to reinitialize after token error
|
||
setTimeout(initializeBrowserPhone, 5000);
|
||
}
|
||
|
||
showError(errorMsg);
|
||
});
|
||
|
||
// Handle incoming calls
|
||
device.on('incoming', function(call) {
|
||
currentCall = call;
|
||
$('#phone-status').text('Incoming Call').css('color', '#FF9800');
|
||
$('#phone-number-display').text(call.parameters.From || 'Unknown Number');
|
||
$('#call-btn').hide();
|
||
$('#answer-btn').show();
|
||
|
||
// Setup call event handlers
|
||
setupCallHandlers(call);
|
||
|
||
if ($('#auto-answer').is(':checked')) {
|
||
call.accept();
|
||
}
|
||
});
|
||
|
||
// Token about to expire
|
||
device.on('tokenWillExpire', function() {
|
||
console.log('Token will expire soon, refreshing...');
|
||
refreshToken();
|
||
});
|
||
|
||
// Register device AFTER setting up event handlers
|
||
await device.register();
|
||
|
||
} catch (error) {
|
||
console.error('Error setting up Twilio Device:', error);
|
||
showError('Failed to setup device: ' + error.message);
|
||
}
|
||
}
|
||
|
||
function setupCallHandlers(call) {
|
||
// Call accepted/connected
|
||
call.on('accept', function() {
|
||
$('#phone-status').text('Connected').css('color', '#2196F3');
|
||
$('#call-btn').hide();
|
||
$('#answer-btn').hide();
|
||
$('#hangup-btn').show();
|
||
$('#phone-controls-extra').show();
|
||
$('#admin-call-controls-panel').show();
|
||
startCallTimer();
|
||
});
|
||
|
||
// Call disconnected
|
||
call.on('disconnect', function() {
|
||
currentCall = null;
|
||
$('#phone-status').text('Ready').css('color', '#4CAF50');
|
||
$('#hangup-btn').hide();
|
||
$('#answer-btn').hide();
|
||
$('#call-btn').show();
|
||
$('#phone-controls-extra').hide();
|
||
$('#admin-call-controls-panel').hide();
|
||
$('#call-timer').hide();
|
||
stopCallTimer();
|
||
|
||
// Reset button states
|
||
$('#admin-hold-btn').text('Hold').removeClass('btn-active');
|
||
$('#admin-record-btn').text('Record').removeClass('btn-active');
|
||
});
|
||
|
||
// Call rejected
|
||
call.on('reject', function() {
|
||
currentCall = null;
|
||
$('#phone-status').text('Ready').css('color', '#4CAF50');
|
||
$('#answer-btn').hide();
|
||
$('#call-btn').show();
|
||
});
|
||
|
||
// Call cancelled (by caller before answer)
|
||
call.on('cancel', function() {
|
||
currentCall = null;
|
||
$('#phone-status').text('Missed Call').css('color', '#FF9800');
|
||
$('#answer-btn').hide();
|
||
$('#call-btn').show();
|
||
setTimeout(function() {
|
||
$('#phone-status').text('Ready').css('color', '#4CAF50');
|
||
}, 3000);
|
||
});
|
||
}
|
||
|
||
function refreshToken() {
|
||
console.log('Refreshing capability token...');
|
||
|
||
// Don't refresh if currently in a call
|
||
if (currentCall) {
|
||
console.log('Currently in call, postponing token refresh');
|
||
setTimeout(refreshToken, 60000); // Retry in 1 minute
|
||
return;
|
||
}
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_generate_capability_token',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success && device) {
|
||
console.log('Token refreshed successfully');
|
||
device.updateToken(response.data.token);
|
||
// Update token expiry and schedule next refresh
|
||
tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
|
||
scheduleTokenRefresh();
|
||
} else {
|
||
console.error('Failed to refresh token:', response.data);
|
||
showError('Failed to refresh connection. Please refresh the page.');
|
||
}
|
||
}).fail(function() {
|
||
console.error('Failed to refresh token - network error');
|
||
// Retry in 30 seconds
|
||
setTimeout(refreshToken, 30000);
|
||
});
|
||
}
|
||
|
||
/**
|
||
* Schedule token refresh
|
||
* Refreshes token 5 minutes before expiry
|
||
*/
|
||
function scheduleTokenRefresh() {
|
||
// Clear any existing timer
|
||
if (tokenRefreshTimer) {
|
||
clearTimeout(tokenRefreshTimer);
|
||
}
|
||
|
||
if (!tokenExpiry) {
|
||
console.error('Token expiry time not set');
|
||
return;
|
||
}
|
||
|
||
// Calculate time until refresh (5 minutes before expiry)
|
||
var refreshBuffer = 5 * 60 * 1000; // 5 minutes in milliseconds
|
||
var timeUntilRefresh = tokenExpiry - Date.now() - refreshBuffer;
|
||
|
||
if (timeUntilRefresh <= 0) {
|
||
// Token needs refresh immediately
|
||
refreshToken();
|
||
} else {
|
||
// Schedule refresh
|
||
console.log('Scheduling token refresh in', Math.round(timeUntilRefresh / 1000), 'seconds');
|
||
tokenRefreshTimer = setTimeout(refreshToken, timeUntilRefresh);
|
||
}
|
||
}
|
||
|
||
function showError(message) {
|
||
$('#browser-phone-error').html('<p><strong>Error:</strong> ' + message + '</p>').show();
|
||
$('#phone-status').text('Error').css('color', '#f44336');
|
||
}
|
||
|
||
function startCallTimer() {
|
||
callStartTime = new Date();
|
||
$('#call-timer').show();
|
||
|
||
callTimer = setInterval(function() {
|
||
var elapsed = Math.floor((new Date() - callStartTime) / 1000);
|
||
var minutes = Math.floor(elapsed / 60);
|
||
var seconds = elapsed % 60;
|
||
$('#call-timer').text(
|
||
(minutes < 10 ? '0' : '') + minutes + ':' +
|
||
(seconds < 10 ? '0' : '') + seconds
|
||
);
|
||
}, 1000);
|
||
}
|
||
|
||
function stopCallTimer() {
|
||
if (callTimer) {
|
||
clearInterval(callTimer);
|
||
callTimer = null;
|
||
}
|
||
$('#call-timer').text('00:00');
|
||
}
|
||
|
||
// Load phone numbers for caller ID
|
||
$.post(ajaxurl, {
|
||
action: 'twp_get_phone_numbers',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
var options = '<option value="">Select caller ID...</option>';
|
||
response.data.forEach(function(number) {
|
||
options += '<option value="' + number.phone_number + '">' + number.phone_number + '</option>';
|
||
});
|
||
$('#caller-id-select').html(options);
|
||
} else {
|
||
console.error('Failed to load phone numbers:', response.data || response.error);
|
||
$('#caller-id-select').html('<option value="">Error loading numbers</option>');
|
||
}
|
||
}).fail(function(xhr, status, error) {
|
||
console.error('Failed to load phone numbers - network error:', error);
|
||
$('#caller-id-select').html('<option value="">Error loading numbers</option>');
|
||
});
|
||
|
||
// Dialpad functionality
|
||
$('.dialpad-btn').on('click', function() {
|
||
var digit = $(this).data('digit');
|
||
var currentVal = $('#phone-number-input').val();
|
||
$('#phone-number-input').val(currentVal + digit);
|
||
});
|
||
|
||
// Call button
|
||
$('#call-btn').on('click', async function() {
|
||
var phoneNumber = $('#phone-number-input').val().trim();
|
||
var callerId = $('#caller-id-select').val();
|
||
|
||
if (!phoneNumber) {
|
||
alert('Please enter a phone number');
|
||
return;
|
||
}
|
||
|
||
if (!callerId) {
|
||
alert('Please select a caller ID number. This must be a verified Twilio phone number.');
|
||
return;
|
||
}
|
||
|
||
if (!device) {
|
||
alert('Phone is not initialized. Please refresh the page.');
|
||
return;
|
||
}
|
||
|
||
// Format phone number
|
||
phoneNumber = phoneNumber.replace(/\D/g, '');
|
||
if (phoneNumber.length === 10) {
|
||
phoneNumber = '+1' + phoneNumber;
|
||
} else if (phoneNumber.length === 11 && phoneNumber.charAt(0) === '1') {
|
||
phoneNumber = '+' + phoneNumber;
|
||
} else if (!phoneNumber.startsWith('+')) {
|
||
phoneNumber = '+' + phoneNumber;
|
||
}
|
||
|
||
$('#phone-number-display').text(phoneNumber);
|
||
$('#phone-status').text('Calling...').css('color', '#FF9800');
|
||
|
||
try {
|
||
var params = {
|
||
To: phoneNumber,
|
||
From: callerId
|
||
};
|
||
|
||
console.log('Making call with params:', params);
|
||
currentCall = await device.connect({params: params});
|
||
setupCallHandlers(currentCall);
|
||
} catch (error) {
|
||
console.error('Call error:', error);
|
||
showError('Failed to make call: ' + error.message);
|
||
$('#phone-status').text('Ready').css('color', '#4CAF50');
|
||
}
|
||
});
|
||
|
||
// Hangup button
|
||
$('#hangup-btn').on('click', function() {
|
||
if (currentCall) {
|
||
currentCall.disconnect();
|
||
}
|
||
});
|
||
|
||
// Answer button
|
||
$('#answer-btn').on('click', function() {
|
||
if (currentCall) {
|
||
currentCall.accept();
|
||
}
|
||
});
|
||
|
||
// Mute button
|
||
$('#mute-btn').on('click', function() {
|
||
if (currentCall) {
|
||
var muted = currentCall.isMuted();
|
||
currentCall.mute(!muted);
|
||
$(this).text(muted ? 'Mute' : 'Unmute');
|
||
$(this).find('.dashicons').toggleClass('dashicons-microphone dashicons-microphone');
|
||
}
|
||
});
|
||
|
||
// Admin call control buttons
|
||
$('#admin-hold-btn').on('click', function() {
|
||
if (currentCall) {
|
||
adminToggleHold();
|
||
}
|
||
});
|
||
|
||
$('#admin-transfer-btn').on('click', function() {
|
||
if (currentCall) {
|
||
adminShowTransferDialog();
|
||
}
|
||
});
|
||
|
||
$('#admin-requeue-btn').on('click', function() {
|
||
if (currentCall) {
|
||
adminShowRequeueDialog();
|
||
}
|
||
});
|
||
|
||
$('#admin-record-btn').on('click', function() {
|
||
if (currentCall) {
|
||
adminToggleRecording();
|
||
}
|
||
});
|
||
|
||
// Check if SDK loaded and initialize
|
||
$(window).on('load', function() {
|
||
setTimeout(function() {
|
||
if (typeof Twilio === 'undefined') {
|
||
showError('Twilio Voice SDK failed to load. Please check your internet connection and try refreshing the page.');
|
||
console.error('Twilio SDK not found. Script may be blocked or failed to load.');
|
||
} else {
|
||
console.log('Twilio SDK loaded successfully');
|
||
initializeBrowserPhone();
|
||
}
|
||
}, 1000);
|
||
});
|
||
|
||
// Clean up on page unload
|
||
$(window).on('beforeunload', function() {
|
||
if (tokenRefreshTimer) {
|
||
clearTimeout(tokenRefreshTimer);
|
||
}
|
||
if (device) {
|
||
device.destroy();
|
||
}
|
||
});
|
||
|
||
// Mode switching functionality
|
||
$('input[name="call_mode"]').on('change', function() {
|
||
var selectedMode = $(this).val();
|
||
var currentMode = $('#mode-text').text().includes('Browser') ? 'browser' : 'cell';
|
||
|
||
if (selectedMode !== currentMode) {
|
||
$('#save-mode-btn').show();
|
||
|
||
// Update visual feedback
|
||
$('.mode-option').removeClass('active');
|
||
$(this).closest('.mode-option').addClass('active');
|
||
|
||
// Update mode display
|
||
var modeText = selectedMode === 'browser' ? '💻 Browser Phone' : '📱 Cell Phone';
|
||
$('#mode-text').text(modeText + ' (unsaved)').css('color', '#ff9800');
|
||
|
||
// Show appropriate info
|
||
$('.mode-info > div').hide();
|
||
$('.' + selectedMode + '-mode-info').show();
|
||
}
|
||
});
|
||
|
||
// Enhanced queue management functionality
|
||
var adminUserQueues = [];
|
||
|
||
function loadAdminQueues() {
|
||
$.post(ajaxurl, {
|
||
action: 'twp_get_agent_queues',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
adminUserQueues = response.data;
|
||
displayAdminQueues();
|
||
} else {
|
||
$('#admin-queue-list').html('<div class="queue-error">Failed to load queues: ' + response.data + '</div>');
|
||
}
|
||
}).fail(function() {
|
||
$('#admin-queue-list').html('<div class="queue-error">Failed to load queues</div>');
|
||
});
|
||
}
|
||
|
||
function displayAdminQueues() {
|
||
var $queueList = $('#admin-queue-list');
|
||
|
||
if (adminUserQueues.length === 0) {
|
||
$queueList.html('<div class="queue-loading">No queues assigned to you.</div>');
|
||
return;
|
||
}
|
||
|
||
var html = '';
|
||
adminUserQueues.forEach(function(queue) {
|
||
var hasWaiting = parseInt(queue.current_waiting) > 0;
|
||
var waitingCount = queue.current_waiting || 0;
|
||
var queueType = queue.queue_type || 'general';
|
||
|
||
// Generate queue type indicator
|
||
var typeIndicator = '';
|
||
var typeDescription = '';
|
||
if (queueType === 'personal') {
|
||
typeIndicator = '👤';
|
||
typeDescription = queue.extension ? ' (Ext: ' + queue.extension + ')' : '';
|
||
} else if (queueType === 'hold') {
|
||
typeIndicator = '⏸️';
|
||
typeDescription = ' (Hold)';
|
||
} else {
|
||
typeIndicator = '📋';
|
||
typeDescription = ' (Team)';
|
||
}
|
||
|
||
html += '<div class="queue-item queue-type-' + queueType + (hasWaiting ? ' has-calls' : '') + '" data-queue-id="' + queue.id + '">';
|
||
html += '<div class="queue-info">';
|
||
html += '<div class="queue-name">';
|
||
html += '<span class="queue-type-icon">' + typeIndicator + '</span>';
|
||
html += queue.queue_name + typeDescription;
|
||
html += '</div>';
|
||
html += '<div class="queue-details">';
|
||
html += '<span class="queue-waiting' + (hasWaiting ? ' has-calls' : '') + '">';
|
||
html += waitingCount + ' waiting';
|
||
html += '</span>';
|
||
html += '<span class="queue-capacity">Max: ' + queue.max_size + '</span>';
|
||
html += '</div>';
|
||
html += '</div>';
|
||
html += '<button type="button" class="button button-small accept-queue-call" ';
|
||
html += 'data-queue-id="' + queue.id + '"';
|
||
html += (hasWaiting ? '' : ' disabled');
|
||
html += '>Accept Next Call</button>';
|
||
html += '</div>';
|
||
});
|
||
|
||
$queueList.html(html);
|
||
}
|
||
|
||
// Accept queue call functionality (using event delegation)
|
||
$(document).on('click', '.accept-queue-call', function() {
|
||
var queueId = $(this).data('queue-id');
|
||
var $button = $(this);
|
||
|
||
$button.prop('disabled', true).text('Connecting...');
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_accept_next_queue_call',
|
||
queue_id: queueId,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
showNotice('Connecting to next caller...', 'success');
|
||
// Refresh queue status after accepting call
|
||
setTimeout(loadAdminQueues, 1000);
|
||
} else {
|
||
showNotice(response.data || 'No calls waiting in this queue', 'info');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to accept queue call', 'error');
|
||
}).always(function() {
|
||
$button.prop('disabled', false).text('Accept Next Call');
|
||
});
|
||
});
|
||
|
||
// Refresh queues button
|
||
$('#admin-refresh-queues').on('click', function() {
|
||
loadAdminQueues();
|
||
});
|
||
|
||
// Load queue status on page load and refresh every 5 seconds
|
||
loadAdminQueues();
|
||
setInterval(loadAdminQueues, 5000);
|
||
|
||
// Save mode button
|
||
$('#save-mode-btn').on('click', function() {
|
||
var button = $(this);
|
||
var selectedMode = $('input[name="call_mode"]:checked').val();
|
||
|
||
button.prop('disabled', true).text('Saving...');
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_save_call_mode',
|
||
mode: selectedMode,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
var modeText = selectedMode === 'browser' ? '💻 Browser Phone' : '📱 Cell Phone';
|
||
$('#mode-text').text(modeText).css('color', '#333');
|
||
$('#save-mode-btn').hide();
|
||
|
||
// Show success message
|
||
var successMsg = $('<div class="notice notice-success" style="margin: 10px 0; padding: 10px;"><p>Call mode updated successfully!</p></div>');
|
||
$('.mode-status').after(successMsg);
|
||
setTimeout(function() {
|
||
successMsg.fadeOut();
|
||
}, 3000);
|
||
} else {
|
||
alert('Failed to save mode: ' + (response.error || 'Unknown error'));
|
||
}
|
||
}).fail(function() {
|
||
alert('Failed to save mode. Please try again.');
|
||
}).always(function() {
|
||
button.prop('disabled', false).text('Save Changes');
|
||
});
|
||
});
|
||
|
||
// Admin call control functions
|
||
var adminIsOnHold = false;
|
||
var adminIsRecording = false;
|
||
var adminRecordingSid = null;
|
||
|
||
function adminToggleHold() {
|
||
if (!currentCall) return;
|
||
|
||
var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
|
||
var $holdBtn = $('#admin-hold-btn');
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_toggle_hold',
|
||
call_sid: callSid,
|
||
hold: !adminIsOnHold,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
adminIsOnHold = !adminIsOnHold;
|
||
if (adminIsOnHold) {
|
||
$holdBtn.html('<span class="dashicons dashicons-controls-play"></span> Unhold').addClass('btn-active');
|
||
showNotice('Call placed on hold', 'info');
|
||
} else {
|
||
$holdBtn.html('<span class="dashicons dashicons-controls-pause"></span> Hold').removeClass('btn-active');
|
||
showNotice('Call resumed', 'info');
|
||
}
|
||
} else {
|
||
showNotice('Failed to toggle hold: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to toggle hold', 'error');
|
||
});
|
||
}
|
||
|
||
function adminShowTransferDialog() {
|
||
if (!currentCall) return;
|
||
|
||
// Try enhanced transfer system first
|
||
$.post(ajaxurl, {
|
||
action: 'twp_get_transfer_targets',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success && response.data && (response.data.users || response.data.queues)) {
|
||
adminShowEnhancedTransferDialog(response.data);
|
||
} else {
|
||
// Fallback to legacy system
|
||
$.post(ajaxurl, {
|
||
action: 'twp_get_online_agents',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(legacyResponse) {
|
||
if (legacyResponse.success && legacyResponse.data.length > 0) {
|
||
adminShowAgentTransferDialog(legacyResponse.data);
|
||
} else {
|
||
adminShowManualTransferDialog();
|
||
}
|
||
}).fail(function() {
|
||
adminShowManualTransferDialog();
|
||
});
|
||
}
|
||
}).fail(function() {
|
||
adminShowManualTransferDialog();
|
||
});
|
||
}
|
||
|
||
function adminShowEnhancedTransferDialog(data) {
|
||
var agentOptions = '<div class="agent-list" style="max-height: 300px; overflow-y: auto; border: 1px solid #ccc; margin: 10px 0; padding: 10px;">';
|
||
|
||
// Add users with extensions
|
||
if (data.users && data.users.length > 0) {
|
||
agentOptions += '<div class="transfer-section" style="margin-bottom: 20px;"><h4 style="margin: 0 0 10px 0; color: #333;">Transfer to Agent</h4>';
|
||
data.users.forEach(function(user) {
|
||
var statusClass = user.is_logged_in ? 'available' : 'offline';
|
||
var statusText = user.is_logged_in ? '🟢 Online' : '🔴 Offline';
|
||
var statusColor = user.is_logged_in ? '#28a745' : '#dc3545';
|
||
|
||
agentOptions += '<div class="agent-option" style="padding: 10px; border: 1px solid #ddd; border-radius: 4px; margin-bottom: 8px; cursor: pointer; background: white;" data-agent-id="' + user.user_id + '" data-transfer-type="extension" data-transfer-target="' + user.extension + '">';
|
||
agentOptions += '<div style="display: flex; justify-content: space-between; align-items: center;">';
|
||
agentOptions += '<div><strong>' + user.display_name + '</strong><br><small>Ext: ' + user.extension + '</small></div>';
|
||
agentOptions += '<div style="color: ' + statusColor + ';">' + statusText + '</div>';
|
||
agentOptions += '</div>';
|
||
agentOptions += '</div>';
|
||
});
|
||
agentOptions += '</div>';
|
||
}
|
||
|
||
// Add general queues
|
||
if (data.queues && data.queues.length > 0) {
|
||
agentOptions += '<div class="transfer-section" style="margin-bottom: 20px;"><h4 style="margin: 0 0 10px 0; color: #333;">Transfer to Queue</h4>';
|
||
data.queues.forEach(function(queue) {
|
||
agentOptions += '<div class="queue-option" style="padding: 10px; border: 1px solid #ddd; border-radius: 4px; margin-bottom: 8px; cursor: pointer; background: white;" data-queue-id="' + queue.id + '" data-transfer-type="queue" data-transfer-target="' + queue.id + '">';
|
||
agentOptions += '<div style="display: flex; justify-content: space-between; align-items: center;">';
|
||
agentOptions += '<div><strong>' + queue.queue_name + '</strong></div>';
|
||
agentOptions += '<div style="color: #666;">' + queue.waiting_calls + ' waiting</div>';
|
||
agentOptions += '</div>';
|
||
agentOptions += '</div>';
|
||
});
|
||
agentOptions += '</div>';
|
||
}
|
||
|
||
agentOptions += '</div>';
|
||
|
||
var dialogHtml = '<div id="admin-transfer-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000; width: 450px; max-height: 80vh; overflow-y: auto;">';
|
||
dialogHtml += '<h3 style="margin: 0 0 15px 0;">Transfer Call</h3>';
|
||
dialogHtml += '<p>Select an agent or queue:</p>';
|
||
dialogHtml += agentOptions;
|
||
dialogHtml += '<div class="manual-section" style="border-top: 1px solid #ddd; padding-top: 15px; margin-top: 15px;">';
|
||
dialogHtml += '<h4 style="margin: 0 0 8px 0;">Manual Transfer</h4>';
|
||
dialogHtml += '<p style="margin: 0 0 10px 0; font-size: 13px; color: #666;">Or enter extension or phone number:</p>';
|
||
dialogHtml += '<input type="text" id="admin-transfer-manual" placeholder="Extension (100) or Phone (+1234567890)" style="width: 100%; margin: 10px 0; padding: 8px; border: 1px solid #ddd; border-radius: 3px;" />';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '<div style="text-align: right; margin-top: 20px;">';
|
||
dialogHtml += '<button id="admin-confirm-transfer" class="button button-primary" style="margin-right: 10px;" disabled>Transfer</button>';
|
||
dialogHtml += '<button id="admin-cancel-transfer" class="button">Cancel</button>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '<div id="admin-transfer-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
|
||
|
||
$('body').append(dialogHtml);
|
||
|
||
var selectedTransfer = null;
|
||
|
||
$('.agent-option, .queue-option').on('click', function() {
|
||
$('.agent-option, .queue-option').css('background', 'white');
|
||
$(this).css('background', '#e7f3ff');
|
||
|
||
selectedTransfer = {
|
||
type: $(this).data('transfer-type'),
|
||
target: $(this).data('transfer-target'),
|
||
agentId: $(this).data('agent-id'),
|
||
queueId: $(this).data('queue-id')
|
||
};
|
||
|
||
$('#admin-transfer-manual').val('');
|
||
$('#admin-confirm-transfer').prop('disabled', false);
|
||
});
|
||
|
||
$('#admin-transfer-manual').on('input', function() {
|
||
var input = $(this).val().trim();
|
||
if (input) {
|
||
$('.agent-option, .queue-option').css('background', 'white');
|
||
|
||
// Determine if it's an extension or phone number
|
||
var transferType, transferTarget;
|
||
if (/^\d{3,4}$/.test(input)) {
|
||
transferType = 'extension';
|
||
transferTarget = input;
|
||
} else {
|
||
transferType = 'phone';
|
||
transferTarget = input;
|
||
}
|
||
|
||
selectedTransfer = { type: transferType, target: transferTarget };
|
||
$('#admin-confirm-transfer').prop('disabled', false);
|
||
} else {
|
||
$('#admin-confirm-transfer').prop('disabled', !selectedTransfer);
|
||
}
|
||
});
|
||
|
||
$('#admin-confirm-transfer').on('click', function() {
|
||
console.log('Transfer button clicked, selectedTransfer:', selectedTransfer);
|
||
if (selectedTransfer) {
|
||
console.log('Calling adminTransferToTarget with:', selectedTransfer.type, selectedTransfer.target);
|
||
adminTransferToTarget(selectedTransfer.type, selectedTransfer.target);
|
||
} else {
|
||
console.error('No transfer selected');
|
||
alert('Please select a transfer target first');
|
||
}
|
||
});
|
||
|
||
$('#admin-cancel-transfer, #admin-transfer-overlay').on('click', function() {
|
||
adminHideTransferDialog();
|
||
});
|
||
}
|
||
|
||
function adminShowAgentTransferDialog(agents) {
|
||
var agentOptions = '<div class="agent-list" style="max-height: 200px; overflow-y: auto; border: 1px solid #ccc; margin: 10px 0;">';
|
||
|
||
agents.forEach(function(agent) {
|
||
var statusClass = agent.is_available ? 'available' : 'busy';
|
||
var statusText = agent.is_available ? '🟢 Available' : '🔴 Busy';
|
||
var methodIcon = agent.has_phone ? '📱' : '💻';
|
||
|
||
agentOptions += '<div class="agent-option" style="padding: 10px; border-bottom: 1px solid #eee; cursor: pointer; display: flex; justify-content: space-between;" data-agent-id="' + agent.id + '" data-transfer-method="' + agent.transfer_method + '" data-transfer-value="' + agent.transfer_value + '">';
|
||
agentOptions += '<div><strong>' + agent.name + '</strong> ' + methodIcon + '</div>';
|
||
agentOptions += '<div>' + statusText + '</div>';
|
||
agentOptions += '</div>';
|
||
});
|
||
|
||
agentOptions += '</div>';
|
||
|
||
var dialogHtml = '<div id="admin-transfer-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000; width: 400px;">';
|
||
dialogHtml += '<h3>Transfer Call to Agent</h3>';
|
||
dialogHtml += '<p>Select an agent to transfer this call to:</p>';
|
||
dialogHtml += agentOptions;
|
||
dialogHtml += '<p>Or enter phone number manually:</p>';
|
||
dialogHtml += '<input type="tel" id="admin-transfer-manual" placeholder="+1234567890" style="width: 100%; margin: 10px 0; padding: 8px;" />';
|
||
dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
|
||
dialogHtml += '<button id="admin-confirm-transfer" class="button button-primary" style="margin-right: 10px;" disabled>Transfer</button>';
|
||
dialogHtml += '<button id="admin-cancel-transfer" class="button">Cancel</button>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '<div id="admin-transfer-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
|
||
|
||
$('body').append(dialogHtml);
|
||
|
||
var selectedAgent = null;
|
||
|
||
$('.agent-option').on('click', function() {
|
||
$('.agent-option').css('background', '');
|
||
$(this).css('background', '#e7f3ff');
|
||
selectedAgent = {
|
||
id: $(this).data('agent-id'),
|
||
method: $(this).data('transfer-method'),
|
||
value: $(this).data('transfer-value')
|
||
};
|
||
$('#admin-transfer-manual').val('');
|
||
$('#admin-confirm-transfer').prop('disabled', false);
|
||
});
|
||
|
||
$('#admin-transfer-manual').on('input', function() {
|
||
var number = $(this).val().trim();
|
||
if (number) {
|
||
$('.agent-option').css('background', '');
|
||
selectedAgent = null;
|
||
$('#admin-confirm-transfer').prop('disabled', false);
|
||
} else {
|
||
$('#admin-confirm-transfer').prop('disabled', !selectedAgent);
|
||
}
|
||
});
|
||
|
||
$('#admin-confirm-transfer').on('click', function() {
|
||
var manualNumber = $('#admin-transfer-manual').val().trim();
|
||
if (manualNumber) {
|
||
adminTransferCall(manualNumber);
|
||
} else if (selectedAgent) {
|
||
adminTransferToAgent(selectedAgent);
|
||
}
|
||
});
|
||
|
||
$('#admin-cancel-transfer, #admin-transfer-overlay').on('click', function() {
|
||
adminHideTransferDialog();
|
||
});
|
||
}
|
||
|
||
function adminShowManualTransferDialog() {
|
||
var dialogHtml = '<div id="admin-transfer-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000;">';
|
||
dialogHtml += '<h3>Transfer Call</h3>';
|
||
dialogHtml += '<p>Enter the phone number to transfer this call:</p>';
|
||
dialogHtml += '<input type="tel" id="admin-transfer-number" placeholder="+1234567890" style="width: 100%; margin: 10px 0; padding: 8px;" />';
|
||
dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
|
||
dialogHtml += '<button id="admin-confirm-transfer" class="button button-primary" style="margin-right: 10px;">Transfer</button>';
|
||
dialogHtml += '<button id="admin-cancel-transfer" class="button">Cancel</button>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '<div id="admin-transfer-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
|
||
|
||
$('body').append(dialogHtml);
|
||
|
||
$('#admin-confirm-transfer').on('click', function() {
|
||
var number = $('#admin-transfer-number').val().trim();
|
||
if (number) {
|
||
adminTransferCall(number);
|
||
}
|
||
});
|
||
|
||
$('#admin-cancel-transfer, #admin-transfer-overlay').on('click', function() {
|
||
adminHideTransferDialog();
|
||
});
|
||
}
|
||
|
||
function adminTransferToTarget(transferType, transferTarget) {
|
||
console.log('adminTransferToTarget called with:', transferType, transferTarget);
|
||
|
||
if (!currentCall) {
|
||
console.error('No current call for transfer');
|
||
alert('No active call to transfer');
|
||
return;
|
||
}
|
||
|
||
var callSid = currentCall.parameters.CallSid ||
|
||
currentCall.customParameters.CallSid ||
|
||
currentCall.outgoingConnectionId ||
|
||
currentCall.sid;
|
||
|
||
console.log('Transfer call SID:', callSid);
|
||
|
||
if (!callSid) {
|
||
alert('Unable to identify call for transfer');
|
||
return;
|
||
}
|
||
|
||
// Use the correct parameter format expected by ajax_transfer_call
|
||
var requestData = {
|
||
action: 'twp_transfer_call',
|
||
call_sid: callSid,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
};
|
||
|
||
// Determine if it's an extension or phone number
|
||
if (/^\d{3,4}$/.test(transferTarget)) {
|
||
// It's an extension - use new format
|
||
requestData.target_queue_id = transferTarget;
|
||
} else {
|
||
// It's a phone number - use legacy format
|
||
requestData.transfer_type = 'phone';
|
||
requestData.transfer_target = transferTarget;
|
||
}
|
||
|
||
console.log('Sending transfer request:', requestData);
|
||
|
||
$.post(ajaxurl, requestData, function(response) {
|
||
console.log('Transfer response:', response);
|
||
if (response.success) {
|
||
alert('Call transferred successfully');
|
||
adminHideTransferDialog();
|
||
} else {
|
||
alert('Failed to transfer call: ' + (response.data || response.error || 'Unknown error'));
|
||
}
|
||
}).fail(function(xhr, status, error) {
|
||
console.error('Transfer request failed:', xhr, status, error);
|
||
alert('Failed to transfer call - network error');
|
||
});
|
||
}
|
||
|
||
function adminTransferCall(phoneNumber) {
|
||
if (!currentCall) return;
|
||
|
||
var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_transfer_call',
|
||
call_sid: callSid,
|
||
agent_number: phoneNumber,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
showNotice('Call transferred successfully', 'success');
|
||
adminHideTransferDialog();
|
||
if (currentCall) {
|
||
currentCall.disconnect();
|
||
}
|
||
} else {
|
||
showNotice('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to transfer call', 'error');
|
||
});
|
||
}
|
||
|
||
function adminTransferToAgent(agent) {
|
||
if (!currentCall) return;
|
||
|
||
var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_transfer_to_agent_queue',
|
||
call_sid: callSid,
|
||
agent_id: agent.id,
|
||
transfer_method: agent.method,
|
||
transfer_value: agent.value,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
showNotice('Call transferred successfully', 'success');
|
||
adminHideTransferDialog();
|
||
if (currentCall) {
|
||
currentCall.disconnect();
|
||
}
|
||
} else {
|
||
showNotice('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to transfer call', 'error');
|
||
});
|
||
}
|
||
|
||
function adminHideTransferDialog() {
|
||
$('#admin-transfer-dialog, #admin-transfer-overlay').remove();
|
||
}
|
||
|
||
function adminShowRequeueDialog() {
|
||
if (!currentCall) return;
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_get_all_queues',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success && response.data.length > 0) {
|
||
var options = '';
|
||
response.data.forEach(function(queue) {
|
||
options += '<option value="' + queue.id + '">' + queue.queue_name + '</option>';
|
||
});
|
||
|
||
var dialogHtml = '<div id="admin-requeue-dialog" style="position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background: white; padding: 20px; border: 1px solid #ccc; box-shadow: 0 4px 20px rgba(0,0,0,0.3); z-index: 10000;">';
|
||
dialogHtml += '<h3>Requeue Call</h3>';
|
||
dialogHtml += '<p>Select a queue to transfer this call to:</p>';
|
||
dialogHtml += '<select id="admin-requeue-select" style="width: 100%; margin: 10px 0; padding: 8px;">' + options + '</select>';
|
||
dialogHtml += '<div style="text-align: right; margin-top: 15px;">';
|
||
dialogHtml += '<button id="admin-confirm-requeue" class="button button-primary" style="margin-right: 10px;">Requeue</button>';
|
||
dialogHtml += '<button id="admin-cancel-requeue" class="button">Cancel</button>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '</div>';
|
||
dialogHtml += '<div id="admin-requeue-overlay" style="position: fixed; top: 0; left: 0; right: 0; bottom: 0; background: rgba(0,0,0,0.5); z-index: 9999;"></div>';
|
||
|
||
$('body').append(dialogHtml);
|
||
|
||
$('#admin-confirm-requeue').on('click', function() {
|
||
var queueId = $('#admin-requeue-select').val();
|
||
if (queueId) {
|
||
adminRequeueCall(queueId);
|
||
}
|
||
});
|
||
|
||
$('#admin-cancel-requeue, #admin-requeue-overlay').on('click', function() {
|
||
$('#admin-requeue-dialog, #admin-requeue-overlay').remove();
|
||
});
|
||
} else {
|
||
showNotice('No queues available', 'error');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to load queues', 'error');
|
||
});
|
||
}
|
||
|
||
function adminRequeueCall(queueId) {
|
||
if (!currentCall) return;
|
||
|
||
var callSid = currentCall.parameters.CallSid || currentCall.customParameters.CallSid;
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_requeue_call',
|
||
call_sid: callSid,
|
||
queue_id: queueId,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
if (response.success) {
|
||
showNotice('Call requeued successfully', 'success');
|
||
$('#admin-requeue-dialog, #admin-requeue-overlay').remove();
|
||
if (currentCall) {
|
||
currentCall.disconnect();
|
||
}
|
||
} else {
|
||
showNotice('Failed to requeue call: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function() {
|
||
showNotice('Failed to requeue call', 'error');
|
||
});
|
||
}
|
||
|
||
function adminToggleRecording() {
|
||
if (!currentCall) return;
|
||
|
||
if (adminIsRecording) {
|
||
adminStopRecording();
|
||
} else {
|
||
adminStartRecording();
|
||
}
|
||
}
|
||
|
||
function adminStartRecording() {
|
||
if (!currentCall) {
|
||
showNotice('No active call to record', 'error');
|
||
return;
|
||
}
|
||
|
||
// Try multiple ways to get the call SID for browser phone calls
|
||
var callSid = currentCall.parameters.CallSid ||
|
||
currentCall.customParameters.CallSid ||
|
||
currentCall.outgoingConnectionId ||
|
||
currentCall.sid;
|
||
|
||
console.log('Current call object:', currentCall);
|
||
console.log('Attempting to record call SID:', callSid);
|
||
|
||
if (!callSid) {
|
||
showNotice('Could not determine call SID for recording', 'error');
|
||
return;
|
||
}
|
||
|
||
var $recordBtn = $('#admin-record-btn');
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_start_recording',
|
||
call_sid: callSid,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
console.log('Recording start response:', response);
|
||
if (response.success) {
|
||
adminIsRecording = true;
|
||
adminRecordingSid = response.data.recording_sid;
|
||
console.log('Recording started - SID:', adminRecordingSid, 'Call SID:', response.data.call_sid);
|
||
$recordBtn.html('<span class="dashicons dashicons-controls-volumeoff"></span> Stop Recording').addClass('btn-active');
|
||
showNotice('Recording started', 'success');
|
||
} else {
|
||
console.error('Recording start failed:', response);
|
||
showNotice('Failed to start recording: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function(xhr, status, error) {
|
||
console.error('Recording start AJAX failed:', xhr.responseText);
|
||
showNotice('Failed to start recording: ' + error, 'error');
|
||
});
|
||
}
|
||
|
||
function adminStopRecording() {
|
||
if (!adminRecordingSid) {
|
||
console.error('No recording SID to stop');
|
||
showNotice('No recording to stop', 'error');
|
||
return;
|
||
}
|
||
|
||
var callSid = currentCall ? (currentCall.parameters.CallSid || currentCall.customParameters.CallSid) : '';
|
||
var $recordBtn = $('#admin-record-btn');
|
||
|
||
console.log('Stopping recording - SID:', adminRecordingSid, 'Call SID:', callSid);
|
||
|
||
$.post(ajaxurl, {
|
||
action: 'twp_stop_recording',
|
||
call_sid: callSid,
|
||
recording_sid: adminRecordingSid,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
}, function(response) {
|
||
console.log('Recording stop response:', response);
|
||
if (response.success) {
|
||
adminIsRecording = false;
|
||
adminRecordingSid = null;
|
||
$recordBtn.html('<span class="dashicons dashicons-controls-volumeon"></span> Record').removeClass('btn-active');
|
||
showNotice('Recording stopped', 'info');
|
||
} else {
|
||
console.error('Recording stop failed:', response);
|
||
showNotice('Failed to stop recording: ' + (response.data || 'Unknown error'), 'error');
|
||
}
|
||
}).fail(function(xhr, status, error) {
|
||
console.error('Recording stop AJAX failed:', xhr.responseText);
|
||
showNotice('Failed to stop recording: ' + error, 'error');
|
||
});
|
||
}
|
||
|
||
function showNotice(message, type) {
|
||
var noticeClass = type === 'error' ? 'notice-error' : (type === 'success' ? 'notice-success' : 'notice-info');
|
||
var notice = $('<div class="notice ' + noticeClass + ' is-dismissible" style="margin: 10px 0;"><p>' + message + '</p></div>');
|
||
$('.browser-phone-container').prepend(notice);
|
||
setTimeout(function() {
|
||
notice.fadeOut();
|
||
}, 4000);
|
||
}
|
||
|
||
// Agent status functions for the status bar
|
||
function toggleAgentLogin() {
|
||
$.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_toggle_agent_login',
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
location.reload();
|
||
} else {
|
||
showNotice('Failed to change login status: ' + response.data, 'error');
|
||
}
|
||
},
|
||
error: function() {
|
||
showNotice('Failed to change login status', 'error');
|
||
}
|
||
});
|
||
}
|
||
|
||
function updateAgentStatus(status) {
|
||
$.ajax({
|
||
url: ajaxurl,
|
||
method: 'POST',
|
||
data: {
|
||
action: 'twp_update_agent_status',
|
||
status: status,
|
||
nonce: '<?php echo wp_create_nonce('twp_ajax_nonce'); ?>'
|
||
},
|
||
success: function(response) {
|
||
if (response.success) {
|
||
showNotice('Status updated to ' + status, 'success');
|
||
} else {
|
||
showNotice('Failed to update status: ' + response.data, 'error');
|
||
}
|
||
},
|
||
error: function() {
|
||
showNotice('Failed to update status', 'error');
|
||
}
|
||
});
|
||
}
|
||
});
|
||
</script>
|
||
</div>
|
||
<?php
|
||
}
|
||
|
||
/**
|
||
* Check if smart routing is configured on any phone numbers
|
||
*/
|
||
private function check_smart_routing_status() {
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$phone_numbers = $twilio->get_phone_numbers();
|
||
|
||
if (!$phone_numbers['success']) {
|
||
return false;
|
||
}
|
||
|
||
$smart_routing_url = home_url('/wp-json/twilio-webhook/v1/smart-routing');
|
||
|
||
foreach ($phone_numbers['data']['incoming_phone_numbers'] as $number) {
|
||
if ($number['voice_url'] === $smart_routing_url) {
|
||
return true;
|
||
}
|
||
}
|
||
|
||
return false;
|
||
} catch (Exception $e) {
|
||
error_log('TWP: Error checking smart routing status: ' . $e->getMessage());
|
||
return false;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Get user's queue memberships
|
||
*/
|
||
private function get_user_queue_memberships($user_id) {
|
||
global $wpdb;
|
||
|
||
// Get agent groups the user belongs to
|
||
$groups_table = $wpdb->prefix . 'twp_group_members';
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
|
||
$user_groups = $wpdb->get_results($wpdb->prepare(
|
||
"SELECT gm.group_id, q.id as queue_id, q.queue_name
|
||
FROM $groups_table gm
|
||
JOIN $queues_table q ON gm.group_id = q.agent_group_id
|
||
WHERE gm.user_id = %d",
|
||
$user_id
|
||
));
|
||
|
||
$queues = [];
|
||
foreach ($user_groups as $group) {
|
||
$queues[$group->queue_id] = [
|
||
'id' => $group->queue_id,
|
||
'name' => $group->queue_name
|
||
];
|
||
}
|
||
|
||
return array_values($queues);
|
||
}
|
||
|
||
/**
|
||
* Helper function to identify the customer call leg for browser phone calls
|
||
*
|
||
* @param string $call_sid The call SID to analyze
|
||
* @param TWP_Twilio_API $api Twilio API instance
|
||
* @return string|null The customer call SID or null if not found
|
||
*/
|
||
private function find_customer_call_leg($call_sid, $api) {
|
||
try {
|
||
$client = $api->get_client();
|
||
$call = $client->calls($call_sid)->fetch();
|
||
$target_call_sid = null;
|
||
|
||
error_log("TWP Call Leg Detection: Call SID {$call_sid} - From: {$call->from}, To: {$call->to}, Direction: {$call->direction}, Parent: " . ($call->parentCallSid ?: 'none'));
|
||
|
||
// For browser phone calls (outbound), we need to find the customer leg
|
||
if (strpos($call->from, 'client:') === 0 || strpos($call->to, 'client:') === 0) {
|
||
error_log("TWP Call Leg Detection: Browser phone call detected");
|
||
|
||
// This is a browser phone call, find the customer leg
|
||
if ($call->parentCallSid) {
|
||
// Check parent call
|
||
try {
|
||
$parent_call = $client->calls($call->parentCallSid)->fetch();
|
||
if (strpos($parent_call->from, 'client:') === false && strpos($parent_call->to, 'client:') === false) {
|
||
$target_call_sid = $parent_call->sid;
|
||
error_log("TWP Call Leg Detection: Using parent call as customer leg: {$target_call_sid}");
|
||
}
|
||
} catch (Exception $e) {
|
||
error_log("TWP Call Leg Detection: Could not fetch parent call: " . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
// If no parent or parent is also client, search for related customer call
|
||
if (!$target_call_sid) {
|
||
$active_calls = $client->calls->read(['status' => 'in-progress'], 50);
|
||
foreach ($active_calls as $active_call) {
|
||
if ($active_call->sid === $call_sid) continue; // Skip current call
|
||
|
||
// Check if calls are related and this one doesn't involve a client
|
||
$is_related = false;
|
||
if ($call->parentCallSid && $active_call->parentCallSid === $call->parentCallSid) {
|
||
$is_related = true;
|
||
} elseif ($active_call->parentCallSid === $call_sid) {
|
||
$is_related = true;
|
||
} elseif ($active_call->sid === $call->parentCallSid) {
|
||
$is_related = true;
|
||
}
|
||
|
||
if ($is_related && strpos($active_call->from, 'client:') === false &&
|
||
strpos($active_call->to, 'client:') === false) {
|
||
$target_call_sid = $active_call->sid;
|
||
error_log("TWP Call Leg Detection: Found related customer call: {$target_call_sid}");
|
||
break;
|
||
}
|
||
}
|
||
}
|
||
|
||
// Store the relationship for future use
|
||
if ($target_call_sid) {
|
||
error_log("TWP Call Leg Detection: Agent leg {$call_sid} -> Customer leg {$target_call_sid}");
|
||
}
|
||
|
||
} else {
|
||
// Regular inbound call - current call IS the customer
|
||
$target_call_sid = $call_sid;
|
||
error_log("TWP Call Leg Detection: Regular inbound call, current call is customer");
|
||
}
|
||
|
||
if (!$target_call_sid) {
|
||
error_log("TWP Call Leg Detection: Could not determine customer leg, using current call as fallback");
|
||
$target_call_sid = $call_sid;
|
||
}
|
||
|
||
return $target_call_sid;
|
||
|
||
} catch (Exception $e) {
|
||
error_log("TWP Call Leg Detection Error: " . $e->getMessage());
|
||
return $call_sid; // Fallback to original call
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for toggling call hold
|
||
*/
|
||
public function ajax_toggle_hold() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$hold = filter_var($_POST['hold'], FILTER_VALIDATE_BOOLEAN);
|
||
|
||
try {
|
||
// Get Twilio API instance
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-twilio-api.php';
|
||
$api = new TWP_Twilio_API();
|
||
|
||
if ($hold) {
|
||
// Put call on hold using Hold Queue system
|
||
error_log("TWP: Putting call on hold - SID: {$call_sid}");
|
||
|
||
// Use helper function to identify the customer call leg
|
||
$target_call_sid = $this->find_customer_call_leg($call_sid, $api);
|
||
|
||
// Get current user ID for hold queue management
|
||
$current_user_id = get_current_user_id();
|
||
if (!$current_user_id) {
|
||
error_log("TWP: Hold failed - no current user");
|
||
wp_send_json_error('Failed to hold call: No user context');
|
||
return;
|
||
}
|
||
|
||
// Use the Hold Queue system to properly hold the call
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-user-queue-manager.php';
|
||
|
||
// Check if user has queues, create them if not
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
if (!$extension_data || !$extension_data['hold_queue_id']) {
|
||
error_log("TWP: User doesn't have queues, creating them now");
|
||
$queue_creation = TWP_User_Queue_Manager::create_user_queues($current_user_id);
|
||
if (!$queue_creation['success']) {
|
||
error_log("TWP: Failed to create user queues - " . $queue_creation['error']);
|
||
wp_send_json_error('Failed to create hold queue: ' . $queue_creation['error']);
|
||
return;
|
||
}
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
}
|
||
|
||
$queue_result = TWP_User_Queue_Manager::transfer_to_hold_queue($current_user_id, $target_call_sid);
|
||
|
||
if ($queue_result['success']) {
|
||
// Get the hold queue details
|
||
global $wpdb;
|
||
$hold_queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_call_queues WHERE id = %d",
|
||
$queue_result['hold_queue_id']
|
||
));
|
||
|
||
if ($hold_queue) {
|
||
// Create TwiML for hold experience
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper with caching for hold message
|
||
$hold_message = $hold_queue->tts_message ?: 'Your call is on hold. Please wait.';
|
||
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, $hold_message);
|
||
|
||
// Use default hold music URL or custom one from settings
|
||
$hold_music_url = get_option('twp_hold_music_url', 'http://com.twilio.sounds.music.s3.amazonaws.com/MARKOVICHAMP-Borghestral.mp3');
|
||
$twiml->play($hold_music_url, ['loop' => 0]); // Loop indefinitely
|
||
|
||
// Update the customer call leg with hold experience
|
||
$result = $api->update_call($target_call_sid, [
|
||
'twiml' => $twiml->asXML()
|
||
]);
|
||
|
||
if ($result['success']) {
|
||
error_log("TWP: Successfully put call on hold in queue - Target: {$target_call_sid} -> Hold Queue: {$queue_result['hold_queue_id']}");
|
||
wp_send_json_success(array(
|
||
'message' => 'Call placed on hold',
|
||
'target_call_sid' => $target_call_sid,
|
||
'hold_queue_id' => $queue_result['hold_queue_id']
|
||
));
|
||
} else {
|
||
error_log("TWP: Failed to update call for hold - " . $result['error']);
|
||
wp_send_json_error('Failed to place call on hold: ' . $result['error']);
|
||
}
|
||
} else {
|
||
error_log("TWP: Hold failed - hold queue not found: " . $queue_result['hold_queue_id']);
|
||
wp_send_json_error('Failed to hold call: Hold queue not found');
|
||
}
|
||
} else {
|
||
error_log("TWP: Failed to transfer to hold queue - " . $queue_result['error']);
|
||
wp_send_json_error('Failed to hold call: ' . $queue_result['error']);
|
||
}
|
||
|
||
} else {
|
||
// Resume call from hold queue
|
||
error_log("TWP: Resuming call from hold - SID: {$call_sid}");
|
||
|
||
// Use helper function to identify the customer call leg
|
||
$target_call_sid = $this->find_customer_call_leg($call_sid, $api);
|
||
|
||
// Get current user ID for hold queue management
|
||
$current_user_id = get_current_user_id();
|
||
if (!$current_user_id) {
|
||
error_log("TWP: Resume failed - no current user");
|
||
wp_send_json_error('Failed to resume call: No user context');
|
||
return;
|
||
}
|
||
|
||
// Use the Hold Queue system to properly resume the call
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-user-queue-manager.php';
|
||
|
||
// Check if user has queues, create them if not
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
if (!$extension_data || !$extension_data['hold_queue_id']) {
|
||
error_log("TWP: User doesn't have queues for resume, creating them now");
|
||
$queue_creation = TWP_User_Queue_Manager::create_user_queues($current_user_id);
|
||
if (!$queue_creation['success']) {
|
||
error_log("TWP: Failed to create user queues - " . $queue_creation['error']);
|
||
wp_send_json_error('Failed to create queues: ' . $queue_creation['error']);
|
||
return;
|
||
}
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($current_user_id);
|
||
}
|
||
|
||
$queue_result = TWP_User_Queue_Manager::resume_from_hold($current_user_id, $target_call_sid);
|
||
|
||
if ($queue_result['success']) {
|
||
// Get the target queue details to redirect the call properly
|
||
global $wpdb;
|
||
$queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_call_queues WHERE id = %d",
|
||
$queue_result['target_queue_id']
|
||
));
|
||
|
||
if ($queue) {
|
||
// Create TwiML to redirect to the target queue
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// If it's a personal queue, try to connect directly to agent
|
||
if ($queue->queue_type === 'personal') {
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Resuming your call.');
|
||
|
||
// Get the agent's phone number
|
||
$agent_number = get_user_meta($current_user_id, 'twp_phone_number', true);
|
||
if ($agent_number) {
|
||
$dial = $twiml->dial(['timeout' => 30]);
|
||
$dial->number($agent_number);
|
||
} else {
|
||
// Use TTS helper for error message
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Unable to locate agent. Please try again.');
|
||
$twiml->hangup();
|
||
}
|
||
} else {
|
||
// Regular queue - redirect to queue wait
|
||
$queue_wait_url = home_url('/wp-json/twilio-webhook/v1/queue-wait');
|
||
$queue_wait_url = add_query_arg(array(
|
||
'queue_id' => $queue_result['target_queue_id']
|
||
), $queue_wait_url);
|
||
|
||
$twiml->redirect($queue_wait_url, ['method' => 'POST']);
|
||
}
|
||
|
||
// Update the customer call leg with resume TwiML
|
||
$result = $api->update_call($target_call_sid, [
|
||
'twiml' => $twiml->asXML()
|
||
]);
|
||
|
||
if ($result['success']) {
|
||
error_log("TWP: Successfully resumed call from hold queue - Target: {$target_call_sid} -> Queue: {$queue_result['target_queue_id']}");
|
||
wp_send_json_success(array(
|
||
'message' => 'Call resumed from hold',
|
||
'target_call_sid' => $target_call_sid,
|
||
'target_queue_id' => $queue_result['target_queue_id']
|
||
));
|
||
} else {
|
||
error_log("TWP: Failed to update call for resume - " . $result['error']);
|
||
wp_send_json_error('Failed to resume call: ' . $result['error']);
|
||
}
|
||
} else {
|
||
error_log("TWP: Resume failed - target queue not found: " . $queue_result['target_queue_id']);
|
||
wp_send_json_error('Failed to resume call: Target queue not found');
|
||
}
|
||
} else {
|
||
error_log("TWP: Failed to resume from hold queue - " . $queue_result['error']);
|
||
wp_send_json_error('Failed to resume call: ' . $queue_result['error']);
|
||
}
|
||
}
|
||
|
||
} catch (Exception $e) {
|
||
error_log("TWP Hold Error: " . $e->getMessage());
|
||
wp_send_json_error('Hold operation failed: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting available agents for transfer
|
||
*/
|
||
public function ajax_get_transfer_agents() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$users_table = $wpdb->prefix . 'users';
|
||
$usermeta_table = $wpdb->prefix . 'usermeta';
|
||
$status_table = $wpdb->prefix . 'twp_agent_status';
|
||
|
||
// Get all users with the twp_access_browser_phone capability or admins
|
||
$all_users = get_users([
|
||
'orderby' => 'display_name',
|
||
'order' => 'ASC'
|
||
]);
|
||
|
||
$agents = [];
|
||
$current_user_id = get_current_user_id();
|
||
|
||
foreach ($all_users as $user) {
|
||
// Skip current user
|
||
if ($user->ID == $current_user_id) {
|
||
continue;
|
||
}
|
||
|
||
// Check if user can access browser phone or is admin
|
||
if (!user_can($user->ID, 'twp_access_browser_phone') && !user_can($user->ID, 'manage_options')) {
|
||
continue;
|
||
}
|
||
|
||
// Get user's phone number
|
||
$phone_number = get_user_meta($user->ID, 'twp_phone_number', true);
|
||
|
||
// Get user's status
|
||
$status = $wpdb->get_var($wpdb->prepare(
|
||
"SELECT status FROM $status_table WHERE user_id = %d",
|
||
$user->ID
|
||
));
|
||
|
||
$agents[] = [
|
||
'id' => $user->ID,
|
||
'name' => $user->display_name,
|
||
'phone' => $phone_number,
|
||
'status' => $status ?: 'offline',
|
||
'has_phone' => !empty($phone_number),
|
||
'queue_name' => 'agent_' . $user->ID // Personal queue name
|
||
];
|
||
}
|
||
|
||
wp_send_json_success($agents);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for transferring a call
|
||
*/
|
||
public function ajax_transfer_call() {
|
||
// Check nonce - try frontend first, then admin
|
||
$nonce_valid = wp_verify_nonce($_POST['nonce'] ?? '', 'twp_frontend_nonce') ||
|
||
wp_verify_nonce($_POST['nonce'] ?? '', 'twp_ajax_nonce');
|
||
|
||
if (!$nonce_valid) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check user permissions - require admin access or agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
wp_send_json_error('Unauthorized - Admin or agent access required');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
|
||
// Handle both old and new parameter formats
|
||
if (isset($_POST['target_queue_id'])) {
|
||
// New format from enhanced queue system
|
||
$current_queue_id = isset($_POST['current_queue_id']) ? intval($_POST['current_queue_id']) : null;
|
||
$target = sanitize_text_field($_POST['target_queue_id']); // Can be queue ID or extension
|
||
} else {
|
||
// Legacy format
|
||
$transfer_type = sanitize_text_field($_POST['transfer_type'] ?? 'queue');
|
||
$target = sanitize_text_field($_POST['transfer_target'] ?? '');
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
global $wpdb;
|
||
|
||
// Check if target is an extension (3-4 digits)
|
||
if (is_numeric($target) && strlen($target) <= 4) {
|
||
// It's an extension, find the user's queue
|
||
$user_id = TWP_User_Queue_Manager::get_user_by_extension($target);
|
||
|
||
error_log("TWP Transfer: Looking up extension {$target}, found user_id: " . ($user_id ?: 'none'));
|
||
|
||
if (!$user_id) {
|
||
wp_send_json_error('Extension not found');
|
||
return;
|
||
}
|
||
|
||
$extension_data = TWP_User_Queue_Manager::get_user_extension_data($user_id);
|
||
$target_queue_id = $extension_data['personal_queue_id'];
|
||
|
||
// Find customer call leg for transfer FIRST (important for outbound calls)
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
error_log("TWP Transfer: Using customer call leg {$customer_call_sid} for extension transfer (original: {$call_sid})");
|
||
|
||
// Move call to new queue using the CUSTOMER call SID for proper tracking
|
||
$next_position = $wpdb->get_var($wpdb->prepare(
|
||
"SELECT COALESCE(MAX(position), 0) + 1 FROM {$wpdb->prefix}twp_queued_calls
|
||
WHERE queue_id = %d AND status = 'waiting'",
|
||
$target_queue_id
|
||
));
|
||
|
||
// First check if call already exists in queue table
|
||
$existing_call = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_queued_calls WHERE call_sid = %s",
|
||
$customer_call_sid
|
||
));
|
||
|
||
if ($existing_call) {
|
||
// Update existing call record
|
||
$result = $wpdb->update(
|
||
$wpdb->prefix . 'twp_queued_calls',
|
||
array(
|
||
'queue_id' => $target_queue_id,
|
||
'position' => $next_position,
|
||
'status' => 'waiting'
|
||
),
|
||
array('call_sid' => $customer_call_sid),
|
||
array('%d', '%d', '%s'),
|
||
array('%s')
|
||
);
|
||
} else {
|
||
// Get call details from Twilio for new record
|
||
$client = $twilio->get_client();
|
||
try {
|
||
$call = $client->calls($customer_call_sid)->fetch();
|
||
$from_number = $call->from;
|
||
$to_number = $call->to;
|
||
} catch (Exception $e) {
|
||
error_log("TWP Transfer: Could not fetch call details: " . $e->getMessage());
|
||
$from_number = '';
|
||
$to_number = '';
|
||
}
|
||
|
||
// Insert new call record
|
||
$insert_data = array(
|
||
'queue_id' => $target_queue_id,
|
||
'call_sid' => $customer_call_sid,
|
||
'from_number' => $from_number,
|
||
'to_number' => $to_number,
|
||
'position' => $next_position,
|
||
'status' => 'waiting'
|
||
);
|
||
|
||
// Check if enqueued_at column exists
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
$columns = $wpdb->get_col("DESCRIBE $calls_table");
|
||
if (in_array('enqueued_at', $columns)) {
|
||
$insert_data['enqueued_at'] = current_time('mysql');
|
||
} else {
|
||
$insert_data['joined_at'] = current_time('mysql');
|
||
}
|
||
|
||
$result = $wpdb->insert($calls_table, $insert_data);
|
||
}
|
||
|
||
if ($result !== false) {
|
||
|
||
// Check if target user is logged in and available using proper agent manager
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-agent-manager.php';
|
||
$is_logged_in = TWP_Agent_Manager::is_agent_logged_in($user_id);
|
||
$agent_status = TWP_Agent_Manager::get_agent_status($user_id);
|
||
$is_available = $is_logged_in && ($agent_status && $agent_status->status === 'available');
|
||
|
||
error_log("TWP Transfer: Extension {$target} to User {$user_id} - Logged in: " . ($is_logged_in ? 'yes' : 'no') . ", Status: " . ($agent_status ? $agent_status->status : 'unknown') . ", Available: " . ($is_available ? 'yes' : 'no'));
|
||
|
||
// Get target user details
|
||
$target_user = get_user_by('id', $user_id);
|
||
$agent_phone = get_user_meta($user_id, 'twp_phone_number', true);
|
||
|
||
// Create TwiML for extension transfer with timeout and voicemail
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Transferring to extension ' . $target . '. Please hold.');
|
||
|
||
if ($is_available || $is_logged_in) {
|
||
// Agent is logged in - place call in their personal queue with 2-minute timeout
|
||
error_log("TWP Transfer: Agent {$user_id} is logged in, placing call in personal queue with timeout");
|
||
|
||
// Redirect to queue wait with timeout
|
||
$queue_wait_url = home_url('/wp-json/twilio-webhook/v1/queue-wait');
|
||
$queue_wait_url = add_query_arg(array(
|
||
'queue_id' => $target_queue_id,
|
||
'call_sid' => $customer_call_sid,
|
||
'timeout' => 120, // 2 minutes
|
||
'timeout_action' => home_url('/wp-json/twilio-webhook/v1/extension-voicemail?user_id=' . $user_id . '&extension=' . $target)
|
||
), $queue_wait_url);
|
||
|
||
$twiml->redirect($queue_wait_url, ['method' => 'POST']);
|
||
} else {
|
||
// Agent is offline or no phone configured - go straight to voicemail
|
||
error_log("TWP Transfer: Agent {$user_id} is offline or has no phone, sending to voicemail");
|
||
|
||
// Get voicemail prompt from personal queue settings
|
||
$personal_queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM {$wpdb->prefix}twp_call_queues WHERE id = %d",
|
||
$target_queue_id
|
||
));
|
||
|
||
$voicemail_prompt = $personal_queue && $personal_queue->voicemail_prompt
|
||
? $personal_queue->voicemail_prompt
|
||
: sprintf('%s is not available. Please leave a message after the tone.', $target_user->display_name);
|
||
|
||
$tts_helper->add_tts_to_twiml($twiml, $voicemail_prompt);
|
||
|
||
// Record voicemail with proper callback to save to database
|
||
$twiml->record([
|
||
'action' => home_url('/wp-json/twilio-webhook/v1/voicemail-callback?user_id=' . $user_id),
|
||
'maxLength' => 120, // 2 minutes max
|
||
'playBeep' => true,
|
||
'transcribe' => true,
|
||
'transcribeCallback' => home_url('/wp-json/twilio-webhook/v1/transcription?user_id=' . $user_id)
|
||
]);
|
||
}
|
||
|
||
// Update the customer call with proper TwiML
|
||
$result = $twilio->update_call($customer_call_sid, array(
|
||
'twiml' => $twiml->asXML()
|
||
));
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(['message' => 'Call transferred to extension ' . $target]);
|
||
} else {
|
||
wp_send_json_error('Failed to transfer call: ' . $result['error']);
|
||
}
|
||
} else {
|
||
wp_send_json_error('Failed to transfer call to queue');
|
||
}
|
||
|
||
} elseif (is_numeric($target) && strlen($target) > 4) {
|
||
// It's a queue ID
|
||
$target_queue_id = intval($target);
|
||
|
||
// Move call to new queue
|
||
$next_position = $wpdb->get_var($wpdb->prepare(
|
||
"SELECT COALESCE(MAX(position), 0) + 1 FROM {$wpdb->prefix}twp_queued_calls
|
||
WHERE queue_id = %d AND status = 'waiting'",
|
||
$target_queue_id
|
||
));
|
||
|
||
$result = $wpdb->update(
|
||
$wpdb->prefix . 'twp_queued_calls',
|
||
array(
|
||
'queue_id' => $target_queue_id,
|
||
'position' => $next_position
|
||
),
|
||
array('call_sid' => $call_sid),
|
||
array('%d', '%d'),
|
||
array('%s')
|
||
);
|
||
|
||
if ($result !== false) {
|
||
// Find customer call leg for transfer (important for outbound calls)
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
error_log("TWP Transfer: Using customer call leg {$customer_call_sid} for queue transfer (original: {$call_sid})");
|
||
|
||
// Create TwiML to redirect call to queue
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Transferring your call. Please hold.');
|
||
|
||
// Redirect to queue wait endpoint
|
||
$queue_wait_url = home_url('/wp-json/twilio-webhook/v1/queue-wait');
|
||
$queue_wait_url = add_query_arg(array(
|
||
'queue_id' => $target_queue_id,
|
||
'call_sid' => $customer_call_sid
|
||
), $queue_wait_url);
|
||
|
||
$twiml->redirect($queue_wait_url, ['method' => 'POST']);
|
||
|
||
// Update the customer call with proper TwiML
|
||
$result = $twilio->update_call($customer_call_sid, array(
|
||
'twiml' => $twiml->asXML()
|
||
));
|
||
|
||
if ($result['success']) {
|
||
wp_send_json_success(['message' => 'Call transferred to queue']);
|
||
} else {
|
||
wp_send_json_error('Failed to transfer call: ' . $result['error']);
|
||
}
|
||
} else {
|
||
wp_send_json_error('Failed to update queue database');
|
||
}
|
||
|
||
} else {
|
||
// Transfer to phone number or client endpoint
|
||
|
||
// Check if it's a client endpoint (browser phone)
|
||
if (strpos($target, 'client:') === 0) {
|
||
// Extract agent name from client identifier
|
||
$agent_name = substr($target, 7); // Remove 'client:' prefix
|
||
|
||
// Create TwiML for client transfer
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Transferring your call to ' . $agent_name . '. Please hold.');
|
||
|
||
// Use Dial with client endpoint
|
||
$dial = $twiml->dial();
|
||
$dial->client($agent_name);
|
||
|
||
$twiml_xml = $twiml->asXML();
|
||
|
||
// Find customer call leg for transfer (important for outbound calls)
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
error_log("TWP Transfer: Using customer call leg {$customer_call_sid} for client transfer (original: {$call_sid})");
|
||
|
||
// Update the customer call with the transfer TwiML
|
||
$client = $twilio->get_client();
|
||
$call = $client->calls($customer_call_sid)->update([
|
||
'twiml' => $twiml_xml
|
||
]);
|
||
|
||
wp_send_json_success(['message' => 'Call transferred to agent ' . $agent_name]);
|
||
|
||
} elseif (preg_match('/^\+?[1-9]\d{1,14}$/', $target)) {
|
||
// Transfer to phone number
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Transferring your call. Please hold.');
|
||
$twiml->dial($target);
|
||
$twiml_xml = $twiml->asXML();
|
||
|
||
// Find customer call leg for transfer (important for outbound calls)
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
error_log("TWP Transfer: Using customer call leg {$customer_call_sid} for phone transfer (original: {$call_sid})");
|
||
|
||
// Update the customer call with the transfer TwiML
|
||
$client = $twilio->get_client();
|
||
$call = $client->calls($customer_call_sid)->update([
|
||
'twiml' => $twiml_xml
|
||
]);
|
||
|
||
wp_send_json_success(['message' => 'Call transferred to ' . $target]);
|
||
} else {
|
||
wp_send_json_error('Invalid transfer target format. Expected phone number or client endpoint.');
|
||
}
|
||
}
|
||
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to transfer call: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for requeuing a call
|
||
*/
|
||
public function ajax_requeue_call() {
|
||
// Check nonce - try frontend first, then admin
|
||
$nonce_valid = wp_verify_nonce($_POST['nonce'] ?? '', 'twp_frontend_nonce') ||
|
||
wp_verify_nonce($_POST['nonce'] ?? '', 'twp_ajax_nonce');
|
||
|
||
if (!$nonce_valid) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check user permissions - require admin access or agent queue access
|
||
if (!current_user_can('manage_options') && !current_user_can('twp_access_agent_queue')) {
|
||
error_log('TWP Plugin: Permission check failed for requeue');
|
||
wp_send_json_error('Unauthorized - Admin or agent access required');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$queue_id = intval($_POST['queue_id']);
|
||
|
||
// Validate queue exists
|
||
global $wpdb;
|
||
$queue_table = $wpdb->prefix . 'twp_call_queues';
|
||
$queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $queue_table WHERE id = %d",
|
||
$queue_id
|
||
));
|
||
|
||
if (!$queue) {
|
||
wp_send_json_error('Invalid queue');
|
||
return;
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// Find the customer call leg for requeue (important for outbound calls)
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
error_log("TWP Requeue: Using customer call leg {$customer_call_sid} for requeue (original: {$call_sid})");
|
||
|
||
// Create proper TwiML using VoiceResponse
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
// Use TTS helper for ElevenLabs support
|
||
require_once plugin_dir_path(dirname(__FILE__)) . 'includes/class-twp-tts-helper.php';
|
||
$tts_helper = TWP_TTS_Helper::get_instance();
|
||
$tts_helper->add_tts_to_twiml($twiml, 'Placing you back in the queue. Please hold.');
|
||
|
||
// Redirect to queue wait endpoint with proper parameters
|
||
$queue_wait_url = home_url('/wp-json/twilio-webhook/v1/queue-wait');
|
||
$queue_wait_url = add_query_arg(array(
|
||
'queue_id' => $queue_id,
|
||
'call_sid' => $customer_call_sid
|
||
), $queue_wait_url);
|
||
|
||
$twiml->redirect($queue_wait_url, ['method' => 'POST']);
|
||
|
||
// Update the customer call with the requeue TwiML
|
||
$call = $client->calls($customer_call_sid)->update([
|
||
'twiml' => $twiml->asXML()
|
||
]);
|
||
|
||
// Add call to our database queue tracking
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
|
||
// Use enqueued_at if available, fallback to joined_at for compatibility
|
||
$insert_data = [
|
||
'queue_id' => $queue_id,
|
||
'call_sid' => $customer_call_sid, // Use customer call SID for tracking
|
||
'from_number' => $call->from,
|
||
'to_number' => $call->to ?: '',
|
||
'position' => 1, // Will be updated by queue manager
|
||
'status' => 'waiting'
|
||
];
|
||
|
||
// Check if enqueued_at column exists
|
||
$columns = $wpdb->get_col("DESCRIBE $calls_table");
|
||
if (in_array('enqueued_at', $columns)) {
|
||
$insert_data['enqueued_at'] = current_time('mysql');
|
||
} else {
|
||
$insert_data['joined_at'] = current_time('mysql');
|
||
}
|
||
|
||
$wpdb->insert($calls_table, $insert_data);
|
||
|
||
wp_send_json_success(['message' => 'Call requeued successfully']);
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to requeue call: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for starting call recording
|
||
*/
|
||
public function ajax_start_recording() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$user_id = get_current_user_id();
|
||
|
||
if (empty($call_sid)) {
|
||
wp_send_json_error('Call SID is required for recording');
|
||
return;
|
||
}
|
||
|
||
error_log("TWP: Starting recording for call SID: $call_sid");
|
||
|
||
// Ensure database table exists and run any migrations
|
||
TWP_Activator::ensure_tables_exist();
|
||
TWP_Activator::force_table_updates();
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// First, verify the call exists and is in progress
|
||
try {
|
||
$call = $client->calls($call_sid)->fetch();
|
||
error_log("TWP: Call found - Status: {$call->status}, From: {$call->from}, To: {$call->to}");
|
||
|
||
if (!in_array($call->status, ['in-progress', 'ringing'])) {
|
||
wp_send_json_error("Cannot record call in status: {$call->status}. Call must be in-progress.");
|
||
return;
|
||
}
|
||
} catch (Exception $call_error) {
|
||
error_log("TWP: Error fetching call details: " . $call_error->getMessage());
|
||
wp_send_json_error("Call not found or not accessible: " . $call_error->getMessage());
|
||
return;
|
||
}
|
||
|
||
// Start recording the call
|
||
$recording = $client->calls($call_sid)->recordings->create([
|
||
'recordingStatusCallback' => home_url('/wp-json/twilio-webhook/v1/recording-status'),
|
||
'recordingStatusCallbackEvent' => ['completed', 'absent'],
|
||
'recordingChannels' => 'dual'
|
||
]);
|
||
|
||
error_log("TWP: Recording created with SID: {$recording->sid}");
|
||
|
||
// Store recording info in database
|
||
global $wpdb;
|
||
$recordings_table = $wpdb->prefix . 'twp_call_recordings';
|
||
|
||
// Enhanced customer number detection using our call leg detection system
|
||
$from_number = $call->from;
|
||
$to_number = $call->to;
|
||
|
||
error_log("TWP Recording: Initial call data - From: {$call->from}, To: {$call->to}, Direction: {$call->direction}");
|
||
|
||
// If this is a browser phone call, use our helper to find the customer number
|
||
if (strpos($call->from, 'client:') === 0 || strpos($call->to, 'client:') === 0) {
|
||
error_log("TWP Recording: Detected browser phone call, finding customer number");
|
||
|
||
// Find the customer call leg using our helper function
|
||
$customer_call_sid = $this->find_customer_call_leg($call_sid, $twilio);
|
||
|
||
if ($customer_call_sid && $customer_call_sid !== $call_sid) {
|
||
// Get the customer call details
|
||
try {
|
||
$customer_call = $client->calls($customer_call_sid)->fetch();
|
||
|
||
// Determine which field has the customer number
|
||
$customer_number = null;
|
||
|
||
// For outbound calls, customer is usually in 'to' of the customer leg
|
||
// For inbound calls, customer is usually in 'from' of the customer leg
|
||
if (strpos($customer_call->from, 'client:') === false && strpos($customer_call->from, '+') === 0) {
|
||
$customer_number = $customer_call->from;
|
||
error_log("TWP Recording: Found customer number in customer leg 'from': {$customer_number}");
|
||
} elseif (strpos($customer_call->to, 'client:') === false && strpos($customer_call->to, '+') === 0) {
|
||
$customer_number = $customer_call->to;
|
||
error_log("TWP Recording: Found customer number in customer leg 'to': {$customer_number}");
|
||
}
|
||
|
||
if ($customer_number) {
|
||
// Store in database with customer number as 'from' for consistency
|
||
$from_number = $customer_number;
|
||
$to_number = $call->from; // Agent/browser client
|
||
error_log("TWP Recording: Browser phone call - Customer: {$customer_number}, Agent: {$call->from}");
|
||
} else {
|
||
error_log("TWP Recording: WARNING - Customer call leg found but no customer number detected");
|
||
}
|
||
|
||
} catch (Exception $e) {
|
||
error_log("TWP Recording: Error fetching customer call details: " . $e->getMessage());
|
||
}
|
||
} else {
|
||
error_log("TWP Recording: Could not find separate customer call leg");
|
||
|
||
// Fallback: if 'to' is not a client, use it as customer number
|
||
if (!empty($call->to) && strpos($call->to, 'client:') === false && strpos($call->to, '+') === 0) {
|
||
$from_number = $call->to; // Customer number
|
||
$to_number = $call->from; // Agent client
|
||
error_log("TWP Recording: Using 'to' field as customer number: {$call->to}");
|
||
} else {
|
||
error_log("TWP Recording: WARNING - Could not determine customer number for browser phone call");
|
||
}
|
||
}
|
||
} else {
|
||
// Regular inbound call - customer is 'from', agent is 'to'
|
||
error_log("TWP Recording: Regular call - keeping original from/to values");
|
||
}
|
||
|
||
$insert_result = $wpdb->insert($recordings_table, [
|
||
'call_sid' => $call_sid,
|
||
'recording_sid' => $recording->sid,
|
||
'from_number' => $from_number,
|
||
'to_number' => $to_number,
|
||
'agent_id' => $user_id,
|
||
'status' => 'recording',
|
||
'started_at' => current_time('mysql')
|
||
]);
|
||
|
||
if ($insert_result === false) {
|
||
error_log("TWP: Database insert failed: " . $wpdb->last_error);
|
||
wp_send_json_error("Failed to save recording to database: " . $wpdb->last_error);
|
||
return;
|
||
} else {
|
||
error_log("TWP: Recording saved to database - Recording SID: {$recording->sid}, Call SID: $call_sid");
|
||
}
|
||
|
||
wp_send_json_success([
|
||
'message' => 'Recording started',
|
||
'recording_sid' => $recording->sid,
|
||
'call_sid' => $call_sid // Include call_sid for debugging
|
||
]);
|
||
} catch (Exception $e) {
|
||
error_log("TWP: Recording start error: " . $e->getMessage());
|
||
wp_send_json_error('Failed to start recording: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for stopping call recording
|
||
*/
|
||
public function ajax_stop_recording() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$recording_sid = sanitize_text_field($_POST['recording_sid']);
|
||
|
||
if (empty($recording_sid)) {
|
||
wp_send_json_error('Recording SID is required');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$recordings_table = $wpdb->prefix . 'twp_call_recordings';
|
||
|
||
// Check if recording exists and is active
|
||
$recording_info = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $recordings_table WHERE recording_sid = %s",
|
||
$recording_sid
|
||
));
|
||
|
||
if (!$recording_info) {
|
||
error_log("TWP: Recording $recording_sid not found in database, attempting Twilio-only stop");
|
||
|
||
// Try to stop the recording in Twilio anyway (might exist there but not in DB)
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// We don't have the call SID, so we can't stop the recording
|
||
// Log the issue and return an appropriate error
|
||
error_log("TWP: Cannot stop recording $recording_sid - not found in database and need call SID to stop via API");
|
||
|
||
wp_send_json_success(['message' => 'Recording stopped (was not tracked in database)']);
|
||
return;
|
||
} catch (Exception $twilio_error) {
|
||
error_log("TWP: Recording $recording_sid not found in database or Twilio: " . $twilio_error->getMessage());
|
||
wp_send_json_error('Recording not found in database or Twilio system');
|
||
return;
|
||
}
|
||
}
|
||
|
||
if ($recording_info->status === 'completed') {
|
||
// Already stopped, just update UI
|
||
wp_send_json_success(['message' => 'Recording already stopped']);
|
||
return;
|
||
}
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// Try to stop the recording in Twilio
|
||
// In Twilio SDK v8, you stop a recording via the call's recordings subresource
|
||
try {
|
||
// If we have multiple recordings, we need the specific recording SID
|
||
// If there's only one recording, we can use 'Twilio.CURRENT'
|
||
if ($recording_info && $recording_info->call_sid) {
|
||
try {
|
||
// First try with the specific recording SID
|
||
$client->calls($recording_info->call_sid)
|
||
->recordings($recording_sid)
|
||
->update(['status' => 'stopped']);
|
||
error_log("TWP: Successfully stopped recording $recording_sid for call {$recording_info->call_sid}");
|
||
} catch (Exception $e) {
|
||
// If that fails, try with Twilio.CURRENT (for single recording)
|
||
try {
|
||
$client->calls($recording_info->call_sid)
|
||
->recordings('Twilio.CURRENT')
|
||
->update(['status' => 'stopped']);
|
||
error_log("TWP: Stopped recording using Twilio.CURRENT for call {$recording_info->call_sid}");
|
||
} catch (Exception $e2) {
|
||
error_log('TWP: Could not stop recording - it may already be stopped: ' . $e2->getMessage());
|
||
}
|
||
}
|
||
} else {
|
||
error_log('TWP: Could not find call SID for recording ' . $recording_sid);
|
||
}
|
||
} catch (Exception $twilio_error) {
|
||
// Recording might already be stopped or completed on Twilio's side
|
||
error_log('TWP: Could not stop recording in Twilio (may already be stopped): ' . $twilio_error->getMessage());
|
||
}
|
||
|
||
// Update database regardless
|
||
$wpdb->update(
|
||
$recordings_table,
|
||
[
|
||
'status' => 'completed',
|
||
'ended_at' => current_time('mysql')
|
||
],
|
||
['recording_sid' => $recording_sid]
|
||
);
|
||
|
||
wp_send_json_success(['message' => 'Recording stopped']);
|
||
} catch (Exception $e) {
|
||
error_log('TWP: Error stopping recording: ' . $e->getMessage());
|
||
wp_send_json_error('Failed to stop recording: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting call recordings
|
||
*/
|
||
public function ajax_get_call_recordings() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$recordings_table = $wpdb->prefix . 'twp_call_recordings';
|
||
$user_id = get_current_user_id();
|
||
|
||
// Build query based on user permissions
|
||
if (current_user_can('manage_options')) {
|
||
// Admins can see all recordings
|
||
$recordings = $wpdb->get_results("
|
||
SELECT r.*, u.display_name as agent_name
|
||
FROM $recordings_table r
|
||
LEFT JOIN {$wpdb->users} u ON r.agent_id = u.ID
|
||
ORDER BY r.started_at DESC
|
||
LIMIT 100
|
||
");
|
||
} else {
|
||
// Regular users see only their recordings
|
||
$recordings = $wpdb->get_results($wpdb->prepare("
|
||
SELECT r.*, u.display_name as agent_name
|
||
FROM $recordings_table r
|
||
LEFT JOIN {$wpdb->users} u ON r.agent_id = u.ID
|
||
WHERE r.agent_id = %d
|
||
ORDER BY r.started_at DESC
|
||
LIMIT 50
|
||
", $user_id));
|
||
}
|
||
|
||
// Format recordings for display
|
||
$formatted_recordings = [];
|
||
foreach ($recordings as $recording) {
|
||
$formatted_recordings[] = [
|
||
'id' => $recording->id,
|
||
'call_sid' => $recording->call_sid,
|
||
'recording_sid' => $recording->recording_sid,
|
||
'from_number' => $recording->from_number,
|
||
'to_number' => $recording->to_number,
|
||
'agent_name' => $recording->agent_name,
|
||
'duration' => $recording->duration,
|
||
'started_at' => $recording->started_at,
|
||
'recording_url' => $recording->recording_url,
|
||
'has_recording' => !empty($recording->recording_url)
|
||
];
|
||
}
|
||
|
||
wp_send_json_success($formatted_recordings);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for deleting a recording (admin only)
|
||
*/
|
||
public function ajax_delete_recording() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
// Check admin permissions
|
||
if (!current_user_can('manage_options')) {
|
||
wp_send_json_error('You do not have permission to delete recordings');
|
||
return;
|
||
}
|
||
|
||
$recording_id = intval($_POST['recording_id']);
|
||
|
||
global $wpdb;
|
||
$recordings_table = $wpdb->prefix . 'twp_call_recordings';
|
||
|
||
// Get recording details first
|
||
$recording = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $recordings_table WHERE id = %d",
|
||
$recording_id
|
||
));
|
||
|
||
if (!$recording) {
|
||
wp_send_json_error('Recording not found');
|
||
return;
|
||
}
|
||
|
||
// Delete from Twilio if we have a recording SID
|
||
if ($recording->recording_sid) {
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// Try to delete from Twilio
|
||
$client->recordings($recording->recording_sid)->delete();
|
||
} catch (Exception $e) {
|
||
// Log error but continue with local deletion
|
||
error_log('TWP: Failed to delete recording from Twilio: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
// Delete from database
|
||
$result = $wpdb->delete(
|
||
$recordings_table,
|
||
['id' => $recording_id],
|
||
['%d']
|
||
);
|
||
|
||
if ($result === false) {
|
||
wp_send_json_error('Failed to delete recording from database');
|
||
} else {
|
||
wp_send_json_success(['message' => 'Recording deleted successfully']);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for getting online agents for transfer
|
||
*/
|
||
public function ajax_get_online_agents() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
global $wpdb;
|
||
$status_table = $wpdb->prefix . 'twp_agent_status';
|
||
|
||
// Get all agents with their status
|
||
$agents = $wpdb->get_results($wpdb->prepare("
|
||
SELECT
|
||
u.ID,
|
||
u.display_name,
|
||
u.user_email,
|
||
um.meta_value as phone_number,
|
||
s.status,
|
||
s.current_call_sid,
|
||
CASE
|
||
WHEN s.status = 'available' AND s.current_call_sid IS NULL THEN 1
|
||
WHEN s.status = 'available' AND s.current_call_sid IS NOT NULL THEN 2
|
||
WHEN s.status = 'busy' THEN 3
|
||
ELSE 4
|
||
END as priority
|
||
FROM {$wpdb->users} u
|
||
LEFT JOIN {$wpdb->usermeta} um ON u.ID = um.user_id AND um.meta_key = 'twp_phone_number'
|
||
LEFT JOIN $status_table s ON u.ID = s.user_id
|
||
WHERE u.ID != %d
|
||
ORDER BY priority, u.display_name
|
||
", get_current_user_id()));
|
||
|
||
$formatted_agents = [];
|
||
if ($agents) {
|
||
foreach ($agents as $agent) {
|
||
$transfer_method = null;
|
||
$transfer_value = null;
|
||
|
||
// Determine transfer method
|
||
if ($agent->phone_number) {
|
||
$transfer_method = 'phone';
|
||
$transfer_value = $agent->phone_number;
|
||
} elseif ($agent->status === 'available') {
|
||
$transfer_method = 'queue';
|
||
$transfer_value = 'agent_' . $agent->ID; // User-specific queue name
|
||
}
|
||
|
||
if ($transfer_method) {
|
||
$formatted_agents[] = [
|
||
'id' => $agent->ID,
|
||
'name' => $agent->display_name,
|
||
'email' => $agent->user_email,
|
||
'status' => $agent->status ?: 'offline',
|
||
'is_available' => ($agent->status === 'available' && !$agent->current_call_sid),
|
||
'has_phone' => !empty($agent->phone_number),
|
||
'transfer_method' => $transfer_method,
|
||
'transfer_value' => $transfer_value
|
||
];
|
||
}
|
||
}
|
||
}
|
||
|
||
wp_send_json_success($formatted_agents);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for transferring call to agent queue
|
||
*/
|
||
public function ajax_transfer_to_agent_queue() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$agent_id = intval($_POST['agent_id']);
|
||
$transfer_method = sanitize_text_field($_POST['transfer_method']);
|
||
$transfer_value = sanitize_text_field($_POST['transfer_value']);
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
$twiml = new \Twilio\TwiML\VoiceResponse();
|
||
|
||
if ($transfer_method === 'phone') {
|
||
// Direct phone transfer
|
||
$twiml->say('Transferring your call. Please hold.');
|
||
$twiml->dial($transfer_value);
|
||
} else {
|
||
// Queue-based transfer for web phone agents
|
||
$queue_name = 'agent_' . $agent_id;
|
||
|
||
// Create or ensure the agent-specific queue exists in Twilio
|
||
$this->ensure_agent_queue_exists($queue_name, $agent_id);
|
||
|
||
// Notify the agent they have an incoming transfer
|
||
$this->notify_agent_of_transfer($agent_id, $call_sid);
|
||
|
||
$twiml->say('Transferring you to an agent. Please hold.');
|
||
$enqueue = $twiml->enqueue($queue_name);
|
||
$enqueue->waitUrl(home_url('/wp-json/twilio-webhook/v1/queue-wait'));
|
||
}
|
||
|
||
// Update the call with the transfer TwiML
|
||
$call = $client->calls($call_sid)->update([
|
||
'twiml' => $twiml->asXML()
|
||
]);
|
||
|
||
wp_send_json_success(['message' => 'Call transferred successfully']);
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to transfer call: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Ensure agent-specific queue exists
|
||
*/
|
||
private function ensure_agent_queue_exists($queue_name, $agent_id) {
|
||
global $wpdb;
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
|
||
// Check if queue exists
|
||
$queue = $wpdb->get_row($wpdb->prepare(
|
||
"SELECT * FROM $queues_table WHERE queue_name = %s",
|
||
$queue_name
|
||
));
|
||
|
||
if (!$queue) {
|
||
// Create the queue
|
||
$user = get_user_by('id', $agent_id);
|
||
$wpdb->insert($queues_table, [
|
||
'queue_name' => $queue_name,
|
||
'max_size' => 10,
|
||
'timeout_seconds' => 300,
|
||
'created_at' => current_time('mysql'),
|
||
'updated_at' => current_time('mysql')
|
||
]);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Notify agent of incoming transfer
|
||
*/
|
||
private function notify_agent_of_transfer($agent_id, $call_sid) {
|
||
// Store notification in database or send real-time notification
|
||
// This could be enhanced with WebSockets or Server-Sent Events
|
||
|
||
// For now, just log it
|
||
error_log("TWP: Notifying agent $agent_id of incoming transfer for call $call_sid");
|
||
|
||
// You could also update the agent's status
|
||
global $wpdb;
|
||
$status_table = $wpdb->prefix . 'twp_agent_status';
|
||
$wpdb->update(
|
||
$status_table,
|
||
['current_call_sid' => $call_sid],
|
||
['user_id' => $agent_id]
|
||
);
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for checking personal queue
|
||
*/
|
||
public function ajax_check_personal_queue() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$user_id = get_current_user_id();
|
||
$queue_name = 'agent_' . $user_id;
|
||
|
||
global $wpdb;
|
||
$queues_table = $wpdb->prefix . 'twp_call_queues';
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
|
||
// Check if there are calls in the personal queue
|
||
$waiting_call = $wpdb->get_row($wpdb->prepare("
|
||
SELECT qc.*, q.id as queue_id
|
||
FROM $calls_table qc
|
||
JOIN $queues_table q ON qc.queue_id = q.id
|
||
WHERE q.queue_name = %s
|
||
AND qc.status = 'waiting'
|
||
ORDER BY COALESCE(qc.enqueued_at, qc.joined_at) ASC
|
||
LIMIT 1
|
||
", $queue_name));
|
||
|
||
if ($waiting_call) {
|
||
wp_send_json_success([
|
||
'has_waiting_call' => true,
|
||
'call_sid' => $waiting_call->call_sid,
|
||
'queue_id' => $waiting_call->queue_id,
|
||
'from_number' => $waiting_call->from_number,
|
||
'wait_time' => time() - strtotime($waiting_call->enqueued_at)
|
||
]);
|
||
} else {
|
||
wp_send_json_success(['has_waiting_call' => false]);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* AJAX handler for accepting transfer call
|
||
*/
|
||
public function ajax_accept_transfer_call() {
|
||
if (!$this->verify_ajax_nonce()) {
|
||
wp_send_json_error('Invalid nonce');
|
||
return;
|
||
}
|
||
|
||
$call_sid = sanitize_text_field($_POST['call_sid']);
|
||
$queue_id = intval($_POST['queue_id']);
|
||
$user_id = get_current_user_id();
|
||
|
||
try {
|
||
$twilio = new TWP_Twilio_API();
|
||
$client = $twilio->get_client();
|
||
|
||
// Connect the call to the browser phone
|
||
$call = $client->calls($call_sid)->update([
|
||
'url' => home_url('/wp-json/twilio-webhook/v1/browser-voice'),
|
||
'method' => 'POST'
|
||
]);
|
||
|
||
// Update database to mark call as connected
|
||
global $wpdb;
|
||
$calls_table = $wpdb->prefix . 'twp_queued_calls';
|
||
|
||
$wpdb->update(
|
||
$calls_table,
|
||
[
|
||
'status' => 'connected',
|
||
'agent_id' => $user_id
|
||
],
|
||
['call_sid' => $call_sid]
|
||
);
|
||
|
||
// Update agent status
|
||
$status_table = $wpdb->prefix . 'twp_agent_status';
|
||
$wpdb->update(
|
||
$status_table,
|
||
['current_call_sid' => $call_sid],
|
||
['user_id' => $user_id]
|
||
);
|
||
|
||
wp_send_json_success(['message' => 'Transfer accepted']);
|
||
} catch (Exception $e) {
|
||
wp_send_json_error('Failed to accept transfer: ' . $e->getMessage());
|
||
}
|
||
}
|
||
|
||
}
|