jknapp
dc3c12e006
## New Call Control Features - Call hold/unhold with music playback - Call transfer with agent selection dialog - Call requeue to different queues - Call recording with start/stop controls - Real-time recording status tracking ## Enhanced Transfer System - Transfer to agents with cell phones (direct) - Transfer to web phone agents via personal queues - Automatic queue creation for each user - Real-time agent availability status - Visual agent selection with status indicators (📱 phone, 💻 web) ## Call Recordings Management - New database table for call recordings - Recordings tab in voicemail interface - Play/download recordings functionality - Admin-only delete capability - Integration with Twilio recording webhooks ## Agent Queue System - Personal queues (agent_[user_id]) for web phone transfers - Automatic polling for incoming transfers - Transfer notifications with browser alerts - Agent status tracking (available/busy/offline) ## Technical Enhancements - 8 new AJAX endpoints for call controls - Recording status webhooks - Enhanced transfer dialogs with agent selection - Improved error handling and user feedback - Mobile-responsive call control interface 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <noreply@anthropic.com>
1967 lines
66 KiB
JavaScript
1967 lines
66 KiB
JavaScript
/**
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* Frontend Browser Phone for TWP Plugin
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* Mobile-friendly implementation
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*/
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(function($) {
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'use strict';
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let twilioDevice = null;
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let currentCall = null;
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let callTimer = null;
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let callStartTime = null;
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let isConnected = false;
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let availableNumbers = [];
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let userQueues = [];
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let selectedQueue = null;
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let tokenRefreshTimer = null;
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let tokenExpiry = null;
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let queuePollingTimer = null;
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let lastQueueUpdate = {};
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let alertSound = null;
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let alertInterval = null;
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let alertEnabled = false;
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let notificationPermission = 'default';
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let backgroundAlertInterval = null;
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let isPageVisible = true;
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let isOnHold = false;
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let isRecording = false;
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let recordingSid = null;
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let personalQueueTimer = null;
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let personalQueueName = null;
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// Initialize when document is ready
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$(document).ready(function() {
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if (!twp_frontend_ajax.is_logged_in) {
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showMessage('You must be logged in to use the browser phone.', 'error');
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return;
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}
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initializeBrowserPhone();
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bindEvents();
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loadPhoneNumbers();
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loadUserQueues();
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initVoicemailSection();
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initializeNotifications();
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initializePageVisibility();
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initializePersonalQueue();
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});
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/**
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* Wait for Twilio SDK to load
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*/
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function waitForTwilioSDK(callback) {
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let attempts = 0;
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const maxAttempts = 150; // 15 seconds max (100ms * 150)
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function checkTwilio() {
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console.log('Checking Twilio SDK availability, attempt:', attempts + 1);
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if (typeof Twilio !== 'undefined' && Twilio.Device) {
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console.log('Twilio SDK loaded successfully');
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callback();
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return;
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}
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attempts++;
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// Update status message periodically
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if (attempts === 30) { // 3 seconds
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updateStatus('connecting', 'Loading Twilio SDK...');
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} else if (attempts === 60) { // 6 seconds
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updateStatus('connecting', 'Still loading SDK...');
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} else if (attempts === 100) { // 10 seconds
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updateStatus('connecting', 'SDK taking longer than expected...');
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}
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if (attempts >= maxAttempts) {
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console.error('Twilio SDK failed to load. Window.Twilio:', typeof Twilio);
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updateStatus('offline', 'SDK load timeout');
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showMessage('Twilio SDK failed to load within 15 seconds. This may be due to a slow connection or network restrictions. Please refresh the page and try again.', 'error');
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return;
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}
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setTimeout(checkTwilio, 100);
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}
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checkTwilio();
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}
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/**
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* Initialize the browser phone
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*/
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function initializeBrowserPhone() {
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updateStatus('connecting', 'Initializing...');
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// Wait for Twilio SDK to load, then initialize
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waitForTwilioSDK(function() {
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// Generate capability token
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$.ajax({
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url: twp_frontend_ajax.ajax_url,
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method: 'POST',
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data: {
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action: 'twp_generate_capability_token',
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nonce: twp_frontend_ajax.nonce
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},
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success: function(response) {
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if (response.success) {
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setupTwilioDevice(response.data.token);
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// Set token expiry time (expires in 1 hour)
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tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
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scheduleTokenRefresh();
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} else {
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updateStatus('offline', 'Failed to initialize');
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showMessage('Failed to initialize browser phone: ' + (response.data || 'Unknown error'), 'error');
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}
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},
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error: function() {
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updateStatus('offline', 'Connection failed');
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showMessage('Failed to connect to server', 'error');
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}
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});
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});
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}
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/**
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* Setup Twilio Device
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*/
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async function setupTwilioDevice(token) {
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// Check if Twilio SDK is loaded
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if (typeof Twilio === 'undefined' || !Twilio.Device) {
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updateStatus('offline', 'Twilio SDK not loaded');
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showMessage('Twilio SDK failed to load. Please refresh the page.', 'error');
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console.error('Twilio SDK is not available');
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return;
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}
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try {
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// If device already exists, destroy it first to prevent multiple connections
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if (twilioDevice) {
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twilioDevice.destroy();
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twilioDevice = null;
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}
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twilioDevice = new Twilio.Device(token, {
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logLevel: 1,
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answerOnBridge: true
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});
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twilioDevice.on('registered', function() {
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updateStatus('online', 'Ready');
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isConnected = true;
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// Only show success message on initial connection
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if (!tokenRefreshTimer) {
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showMessage('Browser phone ready!', 'success');
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}
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});
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twilioDevice.on('error', function(error) {
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console.error('Twilio Device Error:', error);
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updateStatus('offline', 'Error: ' + error.message);
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showMessage('Device error: ' + error.message, 'error');
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// If token expired error, refresh immediately
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if (error.message && error.message.toLowerCase().includes('token')) {
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refreshToken();
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}
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});
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twilioDevice.on('incoming', function(call) {
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handleIncomingCall(call);
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});
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twilioDevice.on('disconnect', function() {
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updateStatus('offline', 'Disconnected');
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isConnected = false;
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});
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// Register device asynchronously
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await twilioDevice.register();
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} catch (error) {
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console.error('Failed to setup Twilio Device:', error);
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updateStatus('offline', 'Setup failed');
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showMessage('Failed to setup device: ' + error.message, 'error');
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}
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}
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/**
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* Load available phone numbers
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*/
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function loadPhoneNumbers() {
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$.ajax({
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url: twp_frontend_ajax.ajax_url,
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method: 'POST',
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data: {
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action: 'twp_get_phone_numbers',
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nonce: twp_frontend_ajax.nonce
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},
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success: function(response) {
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if (response.success && response.data) {
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availableNumbers = response.data;
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populateCallerIdSelect();
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} else {
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showMessage('Failed to load phone numbers', 'error');
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}
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},
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error: function() {
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showMessage('Failed to load phone numbers', 'error');
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}
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});
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}
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/**
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* Populate caller ID select
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*/
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function populateCallerIdSelect() {
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const $select = $('#twp-caller-id');
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$select.empty();
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if (availableNumbers.length === 0) {
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$select.append('<option value="">No numbers available</option>');
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return;
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}
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$select.append('<option value="">Select caller ID...</option>');
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availableNumbers.forEach(function(number) {
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const friendlyName = number.friendly_name || number.phone_number;
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$select.append(`<option value="${number.phone_number}">${friendlyName} (${number.phone_number})</option>`);
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});
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}
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/**
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* Bind event handlers
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*/
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function bindEvents() {
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// Dial pad buttons
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$('.twp-dial-btn').on('click', function() {
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const digit = $(this).data('digit');
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addDigit(digit);
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// Haptic feedback on mobile
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if (navigator.vibrate) {
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navigator.vibrate(50);
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}
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});
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// Clear number button
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$('#twp-clear-number').on('click', function() {
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$('#twp-dial-number').val('');
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});
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// Call button
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$('#twp-call-btn').on('click', function() {
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if (!isConnected) {
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showMessage('Device not connected', 'error');
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return;
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}
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const number = $('#twp-dial-number').val().trim();
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const callerId = $('#twp-caller-id').val();
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if (!number) {
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showMessage('Please enter a number to call', 'error');
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return;
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}
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if (!callerId) {
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showMessage('Please select a caller ID', 'error');
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return;
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}
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makeCall(number, callerId);
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});
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// Hang up button
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$('#twp-hangup-btn').on('click', function() {
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hangupCall();
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});
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// Call control buttons
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$('#twp-hold-btn').on('click', function() {
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toggleHold();
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});
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$('#twp-transfer-btn').on('click', function() {
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showTransferDialog();
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});
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$('#twp-requeue-btn').on('click', function() {
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showRequeueDialog();
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});
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$('#twp-record-btn').on('click', function() {
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toggleRecording();
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});
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// Transfer dialog handlers
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$(document).on('click', '#twp-confirm-transfer', function() {
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const agentNumber = $('#twp-transfer-agent-number').val();
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if (agentNumber) {
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transferCall(agentNumber);
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}
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});
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$(document).on('click', '#twp-cancel-transfer', function() {
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hideTransferDialog();
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});
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// Requeue dialog handlers
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$(document).on('click', '#twp-confirm-requeue', function() {
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const queueId = $('#twp-requeue-select').val();
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if (queueId) {
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requeueCall(queueId);
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}
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});
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$(document).on('click', '#twp-cancel-requeue', function() {
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hideRequeueDialog();
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});
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// Accept queue call button
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$('#twp-accept-queue-call').on('click', function() {
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acceptQueueCall();
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stopAlert(); // Stop alert when accepting call
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});
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// Refresh queues button
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$('#twp-refresh-queues').on('click', function() {
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loadUserQueues();
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});
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// Alert toggle button
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$(document).on('click', '#twp-alert-toggle', function() {
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toggleAlert();
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});
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// Voicemail refresh button
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$('#twp-refresh-voicemails').on('click', function() {
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loadUserVoicemails();
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});
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// View all voicemails button
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$('#twp-view-all-voicemails').on('click', function() {
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// Open admin voicemails page in new tab
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window.open(twp_frontend_ajax.admin_url + 'admin.php?page=twilio-wp-voicemails', '_blank');
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});
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// Voicemail toggle button
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$('#twp-voicemail-toggle').on('click', function() {
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toggleVoicemailSection();
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});
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// Voicemail header click (also toggles)
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$('#twp-voicemail-header').on('click', function(e) {
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// Don't toggle if clicking the toggle button itself
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if (!$(e.target).closest('.voicemail-toggle').length) {
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toggleVoicemailSection();
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}
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});
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// Voicemail item click handler
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$(document).on('click', '.voicemail-item', function() {
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const voicemailId = $(this).data('voicemail-id');
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playVoicemail(voicemailId);
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});
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// Queue item selection
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$(document).on('click', '.queue-item', function() {
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const queueId = $(this).data('queue-id');
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selectQueue(queueId);
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});
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// Manual number input
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$('#twp-dial-number').on('input', function() {
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// Only allow valid phone number characters
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let value = $(this).val().replace(/[^\d\+\-\(\)\s]/g, '');
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$(this).val(value);
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});
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// Handle enter key in dial number input
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$('#twp-dial-number').on('keypress', function(e) {
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if (e.which === 13) { // Enter key
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$('#twp-call-btn').click();
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}
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});
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}
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/**
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* Add digit to dial pad
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*/
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function addDigit(digit) {
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const $input = $('#twp-dial-number');
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$input.val($input.val() + digit);
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// Send DTMF if in a call
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if (currentCall && currentCall.status() === 'open') {
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currentCall.sendDigits(digit);
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}
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}
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/**
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* Make outbound call
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*/
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async function makeCall(number, callerId) {
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if (currentCall) {
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showMessage('Already in a call', 'error');
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return;
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}
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// Stop alerts when making a call
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stopAlert();
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updateCallState('connecting');
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showCallInfo('Connecting...');
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const params = {
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To: number,
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From: callerId
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};
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try {
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console.log('Making call with params:', params);
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currentCall = await twilioDevice.connect({params: params});
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// Setup call event handlers
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currentCall.on('accept', function() {
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updateCallState('connected');
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showCallInfo('Connected');
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startCallTimer();
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showMessage('Call connected!', 'success');
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});
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currentCall.on('disconnect', function() {
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endCall();
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showMessage('Call ended', 'info');
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});
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currentCall.on('error', function(error) {
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console.error('Call error:', error);
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endCall();
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showMessage('Call failed: ' + error.message, 'error');
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});
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} catch (error) {
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console.error('Failed to make call:', error);
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endCall();
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showMessage('Failed to make call: ' + error.message, 'error');
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}
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}
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/**
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* Handle incoming call
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*/
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function handleIncomingCall(call) {
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currentCall = call;
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// Add visual indication
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$('.twp-browser-phone-container').addClass('incoming-call');
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updateCallState('ringing');
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showCallInfo('Incoming call from: ' + (call.parameters.From || 'Unknown'));
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showMessage('Incoming call! Click Accept to answer.', 'info');
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// Auto-answer after a delay (optional)
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setTimeout(function() {
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if (currentCall === call && call.status() === 'pending') {
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acceptCall();
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}
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}, 2000);
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call.on('accept', function() {
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$('.twp-browser-phone-container').removeClass('incoming-call');
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updateCallState('connected');
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showCallInfo('Connected');
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startCallTimer();
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showMessage('Call answered!', 'success');
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});
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call.on('disconnect', function() {
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$('.twp-browser-phone-container').removeClass('incoming-call');
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endCall();
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showMessage('Call ended', 'info');
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});
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call.on('error', function(error) {
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$('.twp-browser-phone-container').removeClass('incoming-call');
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endCall();
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showMessage('Call error: ' + error.message, 'error');
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});
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}
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/**
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* Accept incoming call
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*/
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function acceptCall() {
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if (currentCall && currentCall.status() === 'pending') {
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currentCall.accept();
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}
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}
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/**
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* Hang up current call
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*/
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function hangupCall() {
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if (currentCall) {
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currentCall.disconnect();
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}
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endCall();
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}
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/**
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* End call and cleanup
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*/
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function endCall() {
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// Stop recording if active
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if (isRecording) {
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stopRecording();
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}
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currentCall = null;
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isOnHold = false;
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isRecording = false;
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recordingSid = null;
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stopCallTimer();
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updateCallState('idle');
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hideCallInfo();
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$('.twp-browser-phone-container').removeClass('incoming-call');
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// Reset control buttons
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$('#twp-hold-btn').text('Hold').removeClass('btn-active');
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$('#twp-record-btn').text('Record').removeClass('btn-active');
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// Restart alerts if enabled and there are waiting calls
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if (alertEnabled) {
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const hasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
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if (hasWaitingCalls) {
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setTimeout(startAlert, 1000); // Small delay to avoid immediate alert
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}
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}
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}
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/**
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* Load user's assigned queues
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*/
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function loadUserQueues(silent = false) {
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$.ajax({
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url: twp_frontend_ajax.ajax_url,
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method: 'POST',
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data: {
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action: 'twp_get_agent_queues',
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nonce: twp_frontend_ajax.nonce
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},
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success: function(response) {
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if (response.success) {
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// Check for new calls in queues
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checkForNewCalls(response.data);
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userQueues = response.data;
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displayQueues();
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} else if (!silent) {
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showMessage('Failed to load queues: ' + (response.data || 'Unknown error'), 'error');
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}
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},
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error: function() {
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if (!silent) {
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showMessage('Failed to load queues', 'error');
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}
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}
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});
|
|
}
|
|
|
|
/**
|
|
* Check for new calls in queues and trigger alerts
|
|
*/
|
|
function checkForNewCalls(newQueues) {
|
|
let hasWaitingCalls = false;
|
|
let newCallDetected = false;
|
|
|
|
newQueues.forEach(function(queue) {
|
|
const queueId = queue.id;
|
|
const currentWaiting = parseInt(queue.current_waiting) || 0;
|
|
const previousWaiting = lastQueueUpdate[queueId] || 0;
|
|
|
|
// Track if any queue has waiting calls
|
|
if (currentWaiting > 0) {
|
|
hasWaitingCalls = true;
|
|
}
|
|
|
|
// If waiting count increased, we have new calls
|
|
if (currentWaiting > previousWaiting) {
|
|
console.log('New call detected in queue:', queue.queue_name);
|
|
newCallDetected = true;
|
|
|
|
// Show browser notification for new call
|
|
if (notificationPermission === 'granted') {
|
|
showBrowserNotification('📞 New Call in Queue!', {
|
|
body: `${queue.queue_name}: ${currentWaiting} call${currentWaiting > 1 ? 's' : ''} waiting`,
|
|
icon: '📞',
|
|
vibrate: [300, 200, 300],
|
|
requireInteraction: true,
|
|
tag: `queue-${queue.id}`,
|
|
data: {
|
|
queueId: queue.id
|
|
}
|
|
});
|
|
}
|
|
}
|
|
|
|
lastQueueUpdate[queueId] = currentWaiting;
|
|
});
|
|
|
|
// Manage alerts based on queue state
|
|
if (alertEnabled && !currentCall) {
|
|
if (newCallDetected) {
|
|
// Start alert for new calls
|
|
startAlert();
|
|
} else if (!hasWaitingCalls) {
|
|
// Stop alert if no calls are waiting in any queue
|
|
console.log('No calls waiting in any queue, stopping alerts');
|
|
stopAlert();
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Display queues in the UI
|
|
*/
|
|
function displayQueues() {
|
|
const $queueList = $('#twp-queue-list');
|
|
|
|
if (userQueues.length === 0) {
|
|
$queueList.html('<div class="no-queues">No queues assigned to you.</div>');
|
|
$('#twp-queue-section').hide();
|
|
$('#twp-queue-global-actions').hide();
|
|
return;
|
|
}
|
|
|
|
$('#twp-queue-section').show();
|
|
$('#twp-queue-global-actions').show();
|
|
|
|
let html = '';
|
|
userQueues.forEach(function(queue) {
|
|
const hasWaiting = parseInt(queue.current_waiting) > 0;
|
|
const waitingCount = queue.current_waiting || 0;
|
|
|
|
html += `
|
|
<div class="queue-item ${hasWaiting ? 'has-calls' : ''}" data-queue-id="${queue.id}">
|
|
<div class="queue-name">${queue.queue_name}</div>
|
|
<div class="queue-info">
|
|
<span class="queue-waiting ${hasWaiting ? 'has-calls' : ''}">
|
|
${waitingCount} waiting
|
|
</span>
|
|
<span class="queue-capacity">
|
|
Max: ${queue.max_size}
|
|
</span>
|
|
</div>
|
|
</div>
|
|
`;
|
|
});
|
|
|
|
$queueList.html(html);
|
|
|
|
// Auto-select first queue with calls, or first queue if none have calls
|
|
const firstQueueWithCalls = userQueues.find(q => parseInt(q.current_waiting) > 0);
|
|
const queueToSelect = firstQueueWithCalls || userQueues[0];
|
|
if (queueToSelect) {
|
|
selectQueue(queueToSelect.id);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Select a queue
|
|
*/
|
|
function selectQueue(queueId) {
|
|
selectedQueue = userQueues.find(q => q.id == queueId);
|
|
|
|
if (!selectedQueue) return;
|
|
|
|
// Update UI selection
|
|
$('.queue-item').removeClass('selected');
|
|
$(`.queue-item[data-queue-id="${queueId}"]`).addClass('selected');
|
|
|
|
// Update queue controls
|
|
$('#selected-queue-name').text(selectedQueue.queue_name);
|
|
$('#twp-waiting-count').text(selectedQueue.current_waiting || 0);
|
|
$('#twp-queue-max-size').text(selectedQueue.max_size);
|
|
|
|
// Show queue controls if there are waiting calls
|
|
if (parseInt(selectedQueue.current_waiting) > 0) {
|
|
$('#twp-queue-controls').show();
|
|
} else {
|
|
$('#twp-queue-controls').hide();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Accept next call from selected queue
|
|
*/
|
|
function acceptQueueCall() {
|
|
if (!selectedQueue) {
|
|
showMessage('Please select a queue first', 'error');
|
|
return;
|
|
}
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_accept_next_queue_call',
|
|
queue_id: selectedQueue.id,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
showMessage('Connecting to next caller...', 'info');
|
|
// Refresh queue data after accepting call
|
|
setTimeout(loadUserQueues, 1000);
|
|
} else {
|
|
showMessage(response.data || 'No calls waiting in this queue', 'info');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to accept queue call', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Update call state UI
|
|
*/
|
|
function updateCallState(state) {
|
|
const $callBtn = $('#twp-call-btn');
|
|
const $hangupBtn = $('#twp-hangup-btn');
|
|
const $controlsPanel = $('#twp-call-controls-panel');
|
|
|
|
switch (state) {
|
|
case 'idle':
|
|
$callBtn.show().prop('disabled', false);
|
|
$hangupBtn.hide();
|
|
$controlsPanel.hide();
|
|
break;
|
|
case 'connecting':
|
|
case 'ringing':
|
|
$callBtn.hide();
|
|
$hangupBtn.show();
|
|
$controlsPanel.hide();
|
|
break;
|
|
case 'connected':
|
|
$callBtn.hide();
|
|
$hangupBtn.show();
|
|
$controlsPanel.show();
|
|
break;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Show call info panel
|
|
*/
|
|
function showCallInfo(status) {
|
|
$('#twp-call-info').show();
|
|
$('#twp-call-status').text(status);
|
|
}
|
|
|
|
/**
|
|
* Hide call info panel
|
|
*/
|
|
function hideCallInfo() {
|
|
$('#twp-call-info').hide();
|
|
$('#twp-call-timer').text('00:00');
|
|
$('#twp-call-status').text('');
|
|
}
|
|
|
|
/**
|
|
* Start call timer
|
|
*/
|
|
function startCallTimer() {
|
|
callStartTime = new Date();
|
|
callTimer = setInterval(updateCallTimer, 1000);
|
|
updateCallTimer();
|
|
}
|
|
|
|
/**
|
|
* Stop call timer
|
|
*/
|
|
function stopCallTimer() {
|
|
if (callTimer) {
|
|
clearInterval(callTimer);
|
|
callTimer = null;
|
|
}
|
|
callStartTime = null;
|
|
}
|
|
|
|
/**
|
|
* Update call timer display
|
|
*/
|
|
function updateCallTimer() {
|
|
if (!callStartTime) return;
|
|
|
|
const elapsed = Math.floor((new Date() - callStartTime) / 1000);
|
|
const minutes = Math.floor(elapsed / 60);
|
|
const seconds = elapsed % 60;
|
|
|
|
const timeString = String(minutes).padStart(2, '0') + ':' + String(seconds).padStart(2, '0');
|
|
$('#twp-call-timer').text(timeString);
|
|
}
|
|
|
|
/**
|
|
* Update connection status
|
|
*/
|
|
function updateStatus(status, text) {
|
|
const $indicator = $('#twp-status-indicator');
|
|
const $text = $('#twp-status-text');
|
|
|
|
$indicator.removeClass('offline connecting online').addClass(status);
|
|
$text.text(text);
|
|
}
|
|
|
|
/**
|
|
* Show message to user
|
|
*/
|
|
function showMessage(message, type) {
|
|
const $messages = $('#twp-messages');
|
|
const $message = $('<div>').addClass('twp-' + type).text(message);
|
|
|
|
$messages.empty().append($message);
|
|
|
|
// Auto-hide success and info messages
|
|
if (type === 'success' || type === 'info') {
|
|
setTimeout(function() {
|
|
$message.fadeOut(function() {
|
|
$message.remove();
|
|
});
|
|
}, 5000);
|
|
}
|
|
}
|
|
|
|
// Start queue polling with faster interval
|
|
startQueuePolling();
|
|
|
|
/**
|
|
* Start polling for queue updates
|
|
*/
|
|
function startQueuePolling() {
|
|
// Clear any existing timer
|
|
if (queuePollingTimer) {
|
|
clearInterval(queuePollingTimer);
|
|
}
|
|
|
|
// Poll every 5 seconds for real-time updates
|
|
queuePollingTimer = setInterval(function() {
|
|
if (isConnected) {
|
|
loadUserQueues(true); // Silent update
|
|
}
|
|
}, 5000); // Every 5 seconds
|
|
}
|
|
|
|
/**
|
|
* Schedule token refresh
|
|
* Refreshes token 10 minutes before expiry for safety
|
|
*/
|
|
function scheduleTokenRefresh() {
|
|
// Clear any existing timer
|
|
if (tokenRefreshTimer) {
|
|
clearTimeout(tokenRefreshTimer);
|
|
}
|
|
|
|
if (!tokenExpiry) {
|
|
console.error('Token expiry time not set');
|
|
// Retry in 30 seconds if token expiry not set
|
|
setTimeout(function() {
|
|
if (tokenExpiry) {
|
|
scheduleTokenRefresh();
|
|
}
|
|
}, 30000);
|
|
return;
|
|
}
|
|
|
|
// Calculate time until refresh (10 minutes before expiry for extra safety)
|
|
const refreshBuffer = 10 * 60 * 1000; // 10 minutes in milliseconds
|
|
const timeUntilRefresh = tokenExpiry - Date.now() - refreshBuffer;
|
|
|
|
if (timeUntilRefresh <= 0) {
|
|
// Token needs refresh immediately
|
|
refreshToken();
|
|
} else {
|
|
// Schedule refresh
|
|
console.log('Scheduling token refresh in', Math.round(timeUntilRefresh / 1000), 'seconds');
|
|
tokenRefreshTimer = setTimeout(refreshToken, timeUntilRefresh);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Refresh the capability token
|
|
*/
|
|
function refreshToken() {
|
|
console.log('Refreshing capability token...');
|
|
|
|
// Don't refresh if currently in a call
|
|
if (currentCall) {
|
|
console.log('Currently in call, postponing token refresh');
|
|
// Retry in 1 minute
|
|
setTimeout(refreshToken, 60000);
|
|
return;
|
|
}
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_generate_capability_token',
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
console.log('Token refreshed successfully');
|
|
// Update token expiry
|
|
tokenExpiry = Date.now() + (response.data.expires_in || 3600) * 1000;
|
|
// Update device with new token
|
|
setupTwilioDevice(response.data.token);
|
|
// Schedule next refresh
|
|
scheduleTokenRefresh();
|
|
} else {
|
|
console.error('Failed to refresh token:', response.data);
|
|
updateStatus('offline', 'Token refresh failed');
|
|
showMessage('Failed to refresh connection. Please refresh the page.', 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
console.error('Failed to refresh token - network error');
|
|
updateStatus('offline', 'Connection lost');
|
|
// Retry in 30 seconds
|
|
setTimeout(refreshToken, 30000);
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Initialize alert sound
|
|
*/
|
|
function initAlertSound() {
|
|
// Create audio element for alert sound
|
|
alertSound = new Audio();
|
|
alertSound.src = 'data:audio/wav;base64,UklGRiQAAABXQVZFZm10IBAAAAABAAEAQB8AAEAfAAABAAgAZGF0YQAAAAA='; // Simple beep sound
|
|
// Use Web Audio API for better sound
|
|
const audioContext = new (window.AudioContext || window.webkitAudioContext)();
|
|
|
|
// Create a simple beep sound
|
|
function playBeep() {
|
|
const oscillator = audioContext.createOscillator();
|
|
const gainNode = audioContext.createGain();
|
|
|
|
oscillator.connect(gainNode);
|
|
gainNode.connect(audioContext.destination);
|
|
|
|
oscillator.frequency.value = 800; // Frequency in Hz
|
|
gainNode.gain.setValueAtTime(0.3, audioContext.currentTime);
|
|
gainNode.gain.exponentialRampToValueAtTime(0.01, audioContext.currentTime + 0.5);
|
|
|
|
oscillator.start(audioContext.currentTime);
|
|
oscillator.stop(audioContext.currentTime + 0.5);
|
|
}
|
|
|
|
return playBeep;
|
|
}
|
|
|
|
const playAlertSound = initAlertSound();
|
|
|
|
/**
|
|
* Start alert for new calls
|
|
*/
|
|
function startAlert() {
|
|
if (!alertEnabled || alertInterval) return;
|
|
|
|
// Check if there are actually waiting calls before starting alert
|
|
const hasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
|
|
if (!hasWaitingCalls) {
|
|
console.log('No waiting calls found, not starting alert');
|
|
return;
|
|
}
|
|
|
|
// Play initial alert
|
|
playAlertSound();
|
|
|
|
// Repeat every 30 seconds
|
|
alertInterval = setInterval(function() {
|
|
if (alertEnabled && !currentCall) {
|
|
// Check if there are still waiting calls
|
|
const stillHasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
|
|
if (stillHasWaitingCalls) {
|
|
playAlertSound();
|
|
} else {
|
|
console.log('No more waiting calls, stopping alert');
|
|
stopAlert();
|
|
}
|
|
} else {
|
|
stopAlert();
|
|
}
|
|
}, 30000);
|
|
}
|
|
|
|
/**
|
|
* Stop alert
|
|
*/
|
|
function stopAlert() {
|
|
if (alertInterval) {
|
|
clearInterval(alertInterval);
|
|
alertInterval = null;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Toggle alert on/off
|
|
*/
|
|
function toggleAlert() {
|
|
alertEnabled = !alertEnabled;
|
|
localStorage.setItem('twp_alert_enabled', alertEnabled);
|
|
|
|
// Update button state
|
|
updateAlertButton();
|
|
|
|
if (!alertEnabled) {
|
|
stopAlert();
|
|
showMessage('Queue alerts disabled', 'info');
|
|
} else {
|
|
showMessage('Queue alerts enabled', 'success');
|
|
// Check if there are waiting calls
|
|
const hasWaitingCalls = userQueues.some(q => parseInt(q.current_waiting) > 0);
|
|
if (hasWaitingCalls && !currentCall) {
|
|
startAlert();
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Update alert button UI
|
|
*/
|
|
function updateAlertButton() {
|
|
const $btn = $('#twp-alert-toggle');
|
|
if (alertEnabled) {
|
|
$btn.removeClass('alert-off').addClass('alert-on').html('🔔 Alerts ON');
|
|
} else {
|
|
$btn.removeClass('alert-on').addClass('alert-off').html('🔕 Alerts OFF');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Load alert preference from localStorage
|
|
*/
|
|
function loadAlertPreference() {
|
|
const saved = localStorage.getItem('twp_alert_enabled');
|
|
alertEnabled = saved === null ? true : saved === 'true';
|
|
updateAlertButton();
|
|
}
|
|
|
|
// Clean up on page unload
|
|
$(window).on('beforeunload', function() {
|
|
if (tokenRefreshTimer) {
|
|
clearTimeout(tokenRefreshTimer);
|
|
}
|
|
if (queuePollingTimer) {
|
|
clearInterval(queuePollingTimer);
|
|
}
|
|
if (alertInterval) {
|
|
clearInterval(alertInterval);
|
|
}
|
|
if (backgroundAlertInterval) {
|
|
clearInterval(backgroundAlertInterval);
|
|
}
|
|
if (personalQueueTimer) {
|
|
clearInterval(personalQueueTimer);
|
|
}
|
|
if (twilioDevice) {
|
|
twilioDevice.destroy();
|
|
}
|
|
});
|
|
|
|
/**
|
|
* Load user's voicemails
|
|
*/
|
|
function loadUserVoicemails(silent = false) {
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_get_user_voicemails',
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
displayVoicemails(response.data);
|
|
} else if (!silent) {
|
|
showMessage('Failed to load voicemails: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
if (!silent) {
|
|
showMessage('Failed to load voicemails', 'error');
|
|
}
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Toggle voicemail section visibility
|
|
*/
|
|
function toggleVoicemailSection() {
|
|
const $content = $('#twp-voicemail-content');
|
|
const $toggle = $('#twp-voicemail-toggle .toggle-icon');
|
|
const isVisible = $content.is(':visible');
|
|
|
|
if (isVisible) {
|
|
$content.slideUp(300);
|
|
$toggle.text('▼');
|
|
localStorage.setItem('twp_voicemail_collapsed', 'true');
|
|
} else {
|
|
$content.slideDown(300);
|
|
$toggle.text('▲');
|
|
localStorage.setItem('twp_voicemail_collapsed', 'false');
|
|
// Load voicemails when expanding if not already loaded
|
|
if ($('#twp-voicemail-list').children('.voicemail-loading').length > 0) {
|
|
loadUserVoicemails();
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Initialize voicemail section state
|
|
*/
|
|
function initVoicemailSection() {
|
|
const isCollapsed = localStorage.getItem('twp_voicemail_collapsed') === 'true';
|
|
const $content = $('#twp-voicemail-content');
|
|
const $toggle = $('#twp-voicemail-toggle .toggle-icon');
|
|
|
|
if (isCollapsed) {
|
|
$content.hide();
|
|
$toggle.text('▼');
|
|
} else {
|
|
$content.show();
|
|
$toggle.text('▲');
|
|
// Load voicemails immediately if expanded
|
|
loadUserVoicemails();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Display voicemails in the UI
|
|
*/
|
|
function displayVoicemails(data) {
|
|
const $voicemailList = $('#twp-voicemail-list');
|
|
|
|
// Update stats
|
|
$('#twp-total-voicemails').text(data.total_count || 0);
|
|
$('#twp-today-voicemails').text(data.today_count || 0);
|
|
|
|
if (!data.voicemails || data.voicemails.length === 0) {
|
|
$voicemailList.html('<div class="no-voicemails">No voicemails found.</div>');
|
|
return;
|
|
}
|
|
|
|
let html = '';
|
|
data.voicemails.forEach(function(voicemail) {
|
|
const hasTranscription = voicemail.transcription && voicemail.transcription !== 'No transcription';
|
|
const hasRecording = voicemail.has_recording;
|
|
|
|
html += `
|
|
<div class="voicemail-item ${hasRecording ? 'has-recording' : ''}" data-voicemail-id="${voicemail.id}">
|
|
<div class="voicemail-header">
|
|
<div class="voicemail-from">
|
|
<span class="phone-icon">📞</span>
|
|
<span class="from-number">${voicemail.from_number}</span>
|
|
</div>
|
|
<div class="voicemail-time">${voicemail.time_ago}</div>
|
|
</div>
|
|
<div class="voicemail-details">
|
|
<div class="voicemail-duration">
|
|
<span class="duration-icon">⏱️</span>
|
|
<span>${formatDuration(voicemail.duration)}</span>
|
|
</div>
|
|
${hasRecording ? '<span class="recording-indicator">🎵 Recording</span>' : ''}
|
|
</div>
|
|
${hasTranscription ? `<div class="voicemail-transcription">${voicemail.transcription}</div>` : ''}
|
|
</div>
|
|
`;
|
|
});
|
|
|
|
$voicemailList.html(html);
|
|
}
|
|
|
|
/**
|
|
* Format duration in seconds to mm:ss
|
|
*/
|
|
function formatDuration(seconds) {
|
|
if (!seconds || seconds === 0) return '0:00';
|
|
const minutes = Math.floor(seconds / 60);
|
|
const remainingSeconds = seconds % 60;
|
|
return minutes + ':' + String(remainingSeconds).padStart(2, '0');
|
|
}
|
|
|
|
/**
|
|
* Play voicemail audio
|
|
*/
|
|
function playVoicemail(voicemailId) {
|
|
if (!voicemailId) return;
|
|
|
|
// Get voicemail audio URL and play it
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_get_voicemail_audio',
|
|
voicemail_id: voicemailId,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success && response.data.audio_url) {
|
|
// Create and play audio element
|
|
const audio = new Audio(response.data.audio_url);
|
|
audio.play().catch(function(error) {
|
|
showMessage('Failed to play voicemail: ' + error.message, 'error');
|
|
});
|
|
showMessage('Playing voicemail...', 'info');
|
|
} else {
|
|
showMessage('No audio available for this voicemail', 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to load voicemail audio', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Initialize browser notifications
|
|
*/
|
|
function initializeNotifications() {
|
|
// Register service worker for background notifications
|
|
if ('serviceWorker' in navigator) {
|
|
navigator.serviceWorker.register('/wp-content/plugins/twilio-wp-plugin/assets/js/twp-service-worker.js')
|
|
.then(function(registration) {
|
|
console.log('Service Worker registered:', registration);
|
|
})
|
|
.catch(function(error) {
|
|
console.log('Service Worker registration failed:', error);
|
|
});
|
|
}
|
|
|
|
// Check if browser supports notifications
|
|
if (!('Notification' in window)) {
|
|
console.log('This browser does not support notifications');
|
|
return;
|
|
}
|
|
|
|
// Check current permission status
|
|
notificationPermission = Notification.permission;
|
|
|
|
// Request permission if not already granted or denied
|
|
if (notificationPermission === 'default') {
|
|
// Add a button to request permission
|
|
if ($('#twp-queue-global-actions').length > 0) {
|
|
const $notificationBtn = $('<button>')
|
|
.attr('id', 'twp-enable-notifications')
|
|
.addClass('twp-btn twp-btn-info')
|
|
.html('🔔 Enable Alerts')
|
|
.on('click', requestNotificationPermission);
|
|
|
|
$('#twp-queue-global-actions .global-queue-actions').append($notificationBtn);
|
|
}
|
|
} else if (notificationPermission === 'granted') {
|
|
console.log('Notifications are enabled');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Request notification permission from user
|
|
*/
|
|
function requestNotificationPermission() {
|
|
Notification.requestPermission().then(function(permission) {
|
|
notificationPermission = permission;
|
|
|
|
if (permission === 'granted') {
|
|
showMessage('Notifications enabled! You will be alerted even when the browser is in the background.', 'success');
|
|
$('#twp-enable-notifications').hide();
|
|
|
|
// Show test notification
|
|
showBrowserNotification('Notifications Enabled', {
|
|
body: 'You will now receive alerts for incoming calls',
|
|
icon: '📞',
|
|
tag: 'test-notification'
|
|
});
|
|
} else if (permission === 'denied') {
|
|
showMessage('Notifications blocked. Please enable them in your browser settings.', 'error');
|
|
$('#twp-enable-notifications').text('❌ Notifications Blocked');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Show browser notification
|
|
*/
|
|
function showBrowserNotification(title, options = {}) {
|
|
if (notificationPermission !== 'granted') {
|
|
return;
|
|
}
|
|
|
|
const defaultOptions = {
|
|
body: '',
|
|
icon: '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-icon.png',
|
|
badge: '/wp-content/plugins/twilio-wp-plugin/assets/images/phone-badge.png',
|
|
vibrate: [200, 100, 200],
|
|
requireInteraction: true, // Keep notification visible until clicked
|
|
tag: 'twp-call-notification',
|
|
data: options.data || {}
|
|
};
|
|
|
|
const notificationOptions = Object.assign(defaultOptions, options);
|
|
|
|
try {
|
|
const notification = new Notification(title, notificationOptions);
|
|
|
|
// Handle notification click
|
|
notification.onclick = function(event) {
|
|
event.preventDefault();
|
|
window.focus();
|
|
notification.close();
|
|
|
|
// If there's queue data, select that queue
|
|
if (event.target.data && event.target.data.queueId) {
|
|
selectQueue(event.target.data.queueId);
|
|
}
|
|
};
|
|
|
|
// Auto-close after 30 seconds if not required interaction
|
|
if (!notificationOptions.requireInteraction) {
|
|
setTimeout(function() {
|
|
notification.close();
|
|
}, 30000);
|
|
}
|
|
|
|
return notification;
|
|
} catch (error) {
|
|
console.error('Failed to show notification:', error);
|
|
// Fallback to service worker notification if available
|
|
if ('serviceWorker' in navigator && navigator.serviceWorker.controller) {
|
|
navigator.serviceWorker.ready.then(function(registration) {
|
|
registration.showNotification(title, notificationOptions);
|
|
});
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Initialize page visibility handling
|
|
*/
|
|
function initializePageVisibility() {
|
|
// Set up visibility change detection
|
|
let hidden, visibilityChange;
|
|
|
|
if (typeof document.hidden !== 'undefined') {
|
|
hidden = 'hidden';
|
|
visibilityChange = 'visibilitychange';
|
|
} else if (typeof document.msHidden !== 'undefined') {
|
|
hidden = 'msHidden';
|
|
visibilityChange = 'msvisibilitychange';
|
|
} else if (typeof document.webkitHidden !== 'undefined') {
|
|
hidden = 'webkitHidden';
|
|
visibilityChange = 'webkitvisibilitychange';
|
|
}
|
|
|
|
// Handle visibility change
|
|
document.addEventListener(visibilityChange, function() {
|
|
isPageVisible = !document[hidden];
|
|
|
|
if (isPageVisible) {
|
|
console.log('Page is now visible');
|
|
// Resume normal operations
|
|
if (backgroundAlertInterval) {
|
|
clearInterval(backgroundAlertInterval);
|
|
backgroundAlertInterval = null;
|
|
}
|
|
} else {
|
|
console.log('Page is now hidden/background');
|
|
// Start more aggressive notifications for background
|
|
if (alertEnabled && userQueues.some(q => parseInt(q.current_waiting) > 0)) {
|
|
startBackgroundAlerts();
|
|
}
|
|
}
|
|
}, false);
|
|
|
|
// Also handle window focus/blur for better mobile support
|
|
$(window).on('focus', function() {
|
|
isPageVisible = true;
|
|
if (backgroundAlertInterval) {
|
|
clearInterval(backgroundAlertInterval);
|
|
backgroundAlertInterval = null;
|
|
}
|
|
});
|
|
|
|
$(window).on('blur', function() {
|
|
isPageVisible = false;
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Start background alerts with notifications
|
|
*/
|
|
function startBackgroundAlerts() {
|
|
if (backgroundAlertInterval) return;
|
|
|
|
// Check and notify every 10 seconds when in background
|
|
backgroundAlertInterval = setInterval(function() {
|
|
const waitingQueues = userQueues.filter(q => parseInt(q.current_waiting) > 0);
|
|
|
|
if (waitingQueues.length > 0 && !currentCall) {
|
|
// Count total waiting calls
|
|
const totalWaiting = waitingQueues.reduce((sum, q) => sum + parseInt(q.current_waiting), 0);
|
|
|
|
// Show browser notification
|
|
showBrowserNotification(`${totalWaiting} Call${totalWaiting > 1 ? 's' : ''} Waiting!`, {
|
|
body: waitingQueues.map(q => `${q.queue_name}: ${q.current_waiting} waiting`).join('\n'),
|
|
icon: '📞',
|
|
vibrate: [300, 200, 300, 200, 300],
|
|
requireInteraction: true,
|
|
tag: 'queue-alert',
|
|
data: {
|
|
queueId: waitingQueues[0].id
|
|
}
|
|
});
|
|
|
|
// Also try to play sound if possible
|
|
try {
|
|
playAlertSound();
|
|
} catch (e) {
|
|
// Sound might be blocked in background
|
|
}
|
|
} else if (waitingQueues.length === 0) {
|
|
// No more calls, stop background alerts
|
|
clearInterval(backgroundAlertInterval);
|
|
backgroundAlertInterval = null;
|
|
}
|
|
}, 10000); // Every 10 seconds in background
|
|
}
|
|
|
|
// Load alert preference on init
|
|
loadAlertPreference();
|
|
|
|
/**
|
|
* Initialize personal queue for incoming transfers
|
|
*/
|
|
function initializePersonalQueue() {
|
|
if (!twp_frontend_ajax.user_id) return;
|
|
|
|
// Set personal queue name
|
|
personalQueueName = 'agent_' + twp_frontend_ajax.user_id;
|
|
|
|
// Start polling for incoming transfers
|
|
checkPersonalQueue();
|
|
personalQueueTimer = setInterval(checkPersonalQueue, 3000); // Check every 3 seconds
|
|
}
|
|
|
|
/**
|
|
* Check personal queue for incoming transfers
|
|
*/
|
|
function checkPersonalQueue() {
|
|
// Don't check if already in a call
|
|
if (currentCall) return;
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_check_personal_queue',
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success && response.data.has_waiting_call) {
|
|
handleIncomingTransfer(response.data);
|
|
}
|
|
},
|
|
error: function() {
|
|
// Silently fail - don't interrupt user
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Handle incoming transfer notification
|
|
*/
|
|
function handleIncomingTransfer(data) {
|
|
// Show notification
|
|
showMessage('Incoming transfer! The call will be connected automatically.', 'info');
|
|
|
|
// Show browser notification
|
|
if (notificationPermission === 'granted') {
|
|
showBrowserNotification('📞 Incoming Transfer!', {
|
|
body: 'A call is being transferred to you',
|
|
icon: '📞',
|
|
vibrate: [300, 200, 300],
|
|
requireInteraction: true,
|
|
tag: 'transfer-notification'
|
|
});
|
|
}
|
|
|
|
// Play alert sound if enabled
|
|
if (alertEnabled) {
|
|
playAlertSound();
|
|
}
|
|
|
|
// Auto-accept the transfer after a short delay
|
|
setTimeout(function() {
|
|
acceptTransferCall(data);
|
|
}, 2000);
|
|
}
|
|
|
|
/**
|
|
* Accept incoming transfer call
|
|
*/
|
|
function acceptTransferCall(data) {
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_accept_transfer_call',
|
|
call_sid: data.call_sid,
|
|
queue_id: data.queue_id,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
showMessage('Transfer accepted, connecting...', 'success');
|
|
} else {
|
|
showMessage('Failed to accept transfer: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to accept transfer', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Toggle call hold
|
|
*/
|
|
function toggleHold() {
|
|
if (!currentCall || currentCall.status() !== 'open') {
|
|
showMessage('No active call to hold', 'error');
|
|
return;
|
|
}
|
|
|
|
const $holdBtn = $('#twp-hold-btn');
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_toggle_hold',
|
|
call_sid: currentCall.parameters.CallSid,
|
|
hold: !isOnHold,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
isOnHold = !isOnHold;
|
|
if (isOnHold) {
|
|
$holdBtn.text('Unhold').addClass('btn-active');
|
|
showMessage('Call placed on hold', 'info');
|
|
} else {
|
|
$holdBtn.text('Hold').removeClass('btn-active');
|
|
showMessage('Call resumed', 'info');
|
|
}
|
|
} else {
|
|
showMessage('Failed to toggle hold: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to toggle hold', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Transfer call to another agent
|
|
*/
|
|
function transferCall(agentNumber) {
|
|
if (!currentCall || currentCall.status() !== 'open') {
|
|
showMessage('No active call to transfer', 'error');
|
|
return;
|
|
}
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_transfer_call',
|
|
call_sid: currentCall.parameters.CallSid,
|
|
agent_number: agentNumber,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
showMessage('Call transferred successfully', 'success');
|
|
hideTransferDialog();
|
|
// End the call on our end
|
|
if (currentCall) {
|
|
currentCall.disconnect();
|
|
}
|
|
} else {
|
|
showMessage('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to transfer call', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Requeue call to a different queue
|
|
*/
|
|
function requeueCall(queueId) {
|
|
if (!currentCall || currentCall.status() !== 'open') {
|
|
showMessage('No active call to requeue', 'error');
|
|
return;
|
|
}
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_requeue_call',
|
|
call_sid: currentCall.parameters.CallSid,
|
|
queue_id: queueId,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
showMessage('Call requeued successfully', 'success');
|
|
hideRequeueDialog();
|
|
// End the call on our end
|
|
if (currentCall) {
|
|
currentCall.disconnect();
|
|
}
|
|
} else {
|
|
showMessage('Failed to requeue call: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to requeue call', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Toggle call recording
|
|
*/
|
|
function toggleRecording() {
|
|
if (!currentCall || currentCall.status() !== 'open') {
|
|
showMessage('No active call to record', 'error');
|
|
return;
|
|
}
|
|
|
|
if (isRecording) {
|
|
stopRecording();
|
|
} else {
|
|
startRecording();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Start recording the current call
|
|
*/
|
|
function startRecording() {
|
|
const $recordBtn = $('#twp-record-btn');
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_start_recording',
|
|
call_sid: currentCall.parameters.CallSid,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
isRecording = true;
|
|
recordingSid = response.data.recording_sid;
|
|
$recordBtn.text('Stop Recording').addClass('btn-active btn-recording');
|
|
showMessage('Recording started', 'success');
|
|
} else {
|
|
showMessage('Failed to start recording: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to start recording', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Stop recording the current call
|
|
*/
|
|
function stopRecording() {
|
|
if (!recordingSid) return;
|
|
|
|
const $recordBtn = $('#twp-record-btn');
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_stop_recording',
|
|
call_sid: currentCall ? currentCall.parameters.CallSid : '',
|
|
recording_sid: recordingSid,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
isRecording = false;
|
|
recordingSid = null;
|
|
$recordBtn.text('Record').removeClass('btn-active btn-recording');
|
|
showMessage('Recording stopped', 'info');
|
|
} else {
|
|
showMessage('Failed to stop recording: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to stop recording', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Show transfer dialog
|
|
*/
|
|
function showTransferDialog() {
|
|
// First load available agents
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_get_online_agents',
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success && response.data.length > 0) {
|
|
showAgentTransferDialog(response.data);
|
|
} else {
|
|
// Fallback to manual phone number entry
|
|
showManualTransferDialog();
|
|
}
|
|
},
|
|
error: function() {
|
|
// Fallback to manual phone number entry
|
|
showManualTransferDialog();
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Show agent selection transfer dialog
|
|
*/
|
|
function showAgentTransferDialog(agents) {
|
|
let agentOptions = '<div class="agent-list">';
|
|
|
|
agents.forEach(function(agent) {
|
|
const statusClass = agent.is_available ? 'available' : (agent.status === 'busy' ? 'busy' : 'offline');
|
|
const statusText = agent.is_available ? '🟢 Available' : (agent.status === 'busy' ? '🔴 Busy' : '⚫ Offline');
|
|
const methodIcon = agent.has_phone ? '📱' : '💻';
|
|
|
|
agentOptions += `
|
|
<div class="agent-option ${statusClass}" data-agent-id="${agent.id}"
|
|
data-transfer-method="${agent.transfer_method}"
|
|
data-transfer-value="${agent.transfer_value}">
|
|
<div class="agent-info">
|
|
<span class="agent-name">${agent.name}</span>
|
|
<span class="agent-method">${methodIcon}</span>
|
|
</div>
|
|
<div class="agent-status">${statusText}</div>
|
|
</div>
|
|
`;
|
|
});
|
|
|
|
agentOptions += '</div>';
|
|
|
|
const dialog = `
|
|
<div id="twp-transfer-dialog" class="twp-dialog-overlay">
|
|
<div class="twp-dialog twp-agent-transfer-dialog">
|
|
<h3>Transfer Call to Agent</h3>
|
|
<p>Select an agent to transfer this call to:</p>
|
|
${agentOptions}
|
|
<div class="manual-option">
|
|
<p>Or enter a phone number manually:</p>
|
|
<input type="tel" id="twp-transfer-manual-number" placeholder="+1234567890" />
|
|
</div>
|
|
<div class="dialog-buttons">
|
|
<button id="twp-confirm-agent-transfer" class="twp-btn twp-btn-primary" disabled>Transfer</button>
|
|
<button id="twp-cancel-transfer" class="twp-btn twp-btn-secondary">Cancel</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
`;
|
|
|
|
$('body').append(dialog);
|
|
|
|
// Handle agent selection
|
|
let selectedAgent = null;
|
|
$('.agent-option').on('click', function() {
|
|
if ($(this).hasClass('offline')) {
|
|
showMessage('Cannot transfer to offline agents', 'error');
|
|
return;
|
|
}
|
|
|
|
$('.agent-option').removeClass('selected');
|
|
$(this).addClass('selected');
|
|
|
|
selectedAgent = {
|
|
id: $(this).data('agent-id'),
|
|
method: $(this).data('transfer-method'),
|
|
value: $(this).data('transfer-value')
|
|
};
|
|
|
|
$('#twp-transfer-manual-number').val('');
|
|
$('#twp-confirm-agent-transfer').prop('disabled', false);
|
|
});
|
|
|
|
// Handle manual number entry
|
|
$('#twp-transfer-manual-number').on('input', function() {
|
|
const number = $(this).val().trim();
|
|
if (number) {
|
|
$('.agent-option').removeClass('selected');
|
|
selectedAgent = null;
|
|
$('#twp-confirm-agent-transfer').prop('disabled', false);
|
|
} else {
|
|
$('#twp-confirm-agent-transfer').prop('disabled', !selectedAgent);
|
|
}
|
|
});
|
|
|
|
// Handle transfer confirmation
|
|
$('#twp-confirm-agent-transfer').on('click', function() {
|
|
const manualNumber = $('#twp-transfer-manual-number').val().trim();
|
|
|
|
if (manualNumber) {
|
|
// Manual phone transfer
|
|
transferCall(manualNumber);
|
|
} else if (selectedAgent) {
|
|
// Agent transfer (phone or queue)
|
|
transferToAgent(selectedAgent);
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Show manual transfer dialog (fallback)
|
|
*/
|
|
function showManualTransferDialog() {
|
|
const dialog = `
|
|
<div id="twp-transfer-dialog" class="twp-dialog-overlay">
|
|
<div class="twp-dialog">
|
|
<h3>Transfer Call</h3>
|
|
<p>Enter the phone number to transfer this call:</p>
|
|
<input type="tel" id="twp-transfer-agent-number" placeholder="+1234567890" />
|
|
<div class="dialog-buttons">
|
|
<button id="twp-confirm-transfer" class="twp-btn twp-btn-primary">Transfer</button>
|
|
<button id="twp-cancel-transfer" class="twp-btn twp-btn-secondary">Cancel</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
`;
|
|
$('body').append(dialog);
|
|
}
|
|
|
|
/**
|
|
* Transfer call to selected agent
|
|
*/
|
|
function transferToAgent(agent) {
|
|
if (!currentCall || currentCall.status() !== 'open') {
|
|
showMessage('No active call to transfer', 'error');
|
|
return;
|
|
}
|
|
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_transfer_to_agent_queue',
|
|
call_sid: currentCall.parameters.CallSid,
|
|
agent_id: agent.id,
|
|
transfer_method: agent.method,
|
|
transfer_value: agent.value,
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success) {
|
|
showMessage('Call transferred successfully', 'success');
|
|
hideTransferDialog();
|
|
// End the call on our end
|
|
if (currentCall) {
|
|
currentCall.disconnect();
|
|
}
|
|
} else {
|
|
showMessage('Failed to transfer call: ' + (response.data || 'Unknown error'), 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to transfer call', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Hide transfer dialog
|
|
*/
|
|
function hideTransferDialog() {
|
|
$('#twp-transfer-dialog').remove();
|
|
}
|
|
|
|
/**
|
|
* Show requeue dialog
|
|
*/
|
|
function showRequeueDialog() {
|
|
// Load available queues first
|
|
$.ajax({
|
|
url: twp_frontend_ajax.ajax_url,
|
|
method: 'POST',
|
|
data: {
|
|
action: 'twp_get_all_queues',
|
|
nonce: twp_frontend_ajax.nonce
|
|
},
|
|
success: function(response) {
|
|
if (response.success && response.data.length > 0) {
|
|
let options = '';
|
|
response.data.forEach(function(queue) {
|
|
options += `<option value="${queue.id}">${queue.queue_name}</option>`;
|
|
});
|
|
|
|
const dialog = `
|
|
<div id="twp-requeue-dialog" class="twp-dialog-overlay">
|
|
<div class="twp-dialog">
|
|
<h3>Requeue Call</h3>
|
|
<p>Select a queue to transfer this call to:</p>
|
|
<select id="twp-requeue-select">
|
|
${options}
|
|
</select>
|
|
<div class="dialog-buttons">
|
|
<button id="twp-confirm-requeue" class="twp-btn twp-btn-primary">Requeue</button>
|
|
<button id="twp-cancel-requeue" class="twp-btn twp-btn-secondary">Cancel</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
`;
|
|
$('body').append(dialog);
|
|
} else {
|
|
showMessage('No queues available', 'error');
|
|
}
|
|
},
|
|
error: function() {
|
|
showMessage('Failed to load queues', 'error');
|
|
}
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Hide requeue dialog
|
|
*/
|
|
function hideRequeueDialog() {
|
|
$('#twp-requeue-dialog').remove();
|
|
}
|
|
|
|
})(jQuery); |