jknapp
dc3c12e006
## New Call Control Features - Call hold/unhold with music playback - Call transfer with agent selection dialog - Call requeue to different queues - Call recording with start/stop controls - Real-time recording status tracking ## Enhanced Transfer System - Transfer to agents with cell phones (direct) - Transfer to web phone agents via personal queues - Automatic queue creation for each user - Real-time agent availability status - Visual agent selection with status indicators (📱 phone, 💻 web) ## Call Recordings Management - New database table for call recordings - Recordings tab in voicemail interface - Play/download recordings functionality - Admin-only delete capability - Integration with Twilio recording webhooks ## Agent Queue System - Personal queues (agent_[user_id]) for web phone transfers - Automatic polling for incoming transfers - Transfer notifications with browser alerts - Agent status tracking (available/busy/offline) ## Technical Enhancements - 8 new AJAX endpoints for call controls - Recording status webhooks - Enhanced transfer dialogs with agent selection - Improved error handling and user feedback - Mobile-responsive call control interface 🤖 Generated with [Claude Code](https://claude.ai/code) Co-Authored-By: Claude <noreply@anthropic.com>
268 lines
12 KiB
PHP
268 lines
12 KiB
PHP
<?php
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/**
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* Handle plugin shortcodes
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*/
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class TWP_Shortcodes {
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/**
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* Initialize shortcodes
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*/
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public static function init() {
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add_action('init', array(__CLASS__, 'register_shortcodes'));
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add_action('wp_enqueue_scripts', array(__CLASS__, 'enqueue_frontend_assets'));
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}
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/**
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* Register all shortcodes
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*/
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public static function register_shortcodes() {
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add_shortcode('twp_browser_phone', array(__CLASS__, 'browser_phone_shortcode'));
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}
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/**
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* Enqueue frontend assets when shortcode is present
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*/
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public static function enqueue_frontend_assets() {
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global $post;
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if (is_a($post, 'WP_Post') && has_shortcode($post->post_content, 'twp_browser_phone')) {
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// Enqueue Twilio Voice SDK from unpkg CDN (same as backend)
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wp_enqueue_script(
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'twilio-voice-sdk',
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'https://unpkg.com/@twilio/voice-sdk@2.11.0/dist/twilio.min.js',
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array(),
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'2.11.0',
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false // Load in head to ensure it's available
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);
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// Add backup SDK loading
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wp_add_inline_script('twilio-voice-sdk', "
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window.twpLoadTwilioSDK = function() {
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if (typeof Twilio === 'undefined') {
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console.warn('Primary Twilio SDK failed, attempting fallback load');
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var script = document.createElement('script');
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script.src = 'https://unpkg.com/@twilio/voice-sdk@2.11.0/dist/twilio.min.js';
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script.onload = function() { console.log('Fallback Twilio SDK loaded'); };
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script.onerror = function() { console.error('Fallback Twilio SDK failed'); };
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document.head.appendChild(script);
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}
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};
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// Try loading after a delay if not available
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setTimeout(window.twpLoadTwilioSDK, 2000);
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", 'after');
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// Enqueue our browser phone script
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wp_enqueue_script(
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'twp-browser-phone-frontend',
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TWP_PLUGIN_URL . 'assets/js/browser-phone-frontend.js',
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array('jquery', 'twilio-voice-sdk'),
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TWP_VERSION,
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true
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);
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// Enqueue mobile-friendly styles
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wp_enqueue_style(
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'twp-browser-phone-frontend',
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TWP_PLUGIN_URL . 'assets/css/browser-phone-frontend.css',
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array(),
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TWP_VERSION
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);
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// Localize script with AJAX data
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wp_localize_script('twp-browser-phone-frontend', 'twp_frontend_ajax', array(
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'ajax_url' => admin_url('admin-ajax.php'),
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'admin_url' => admin_url(),
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'nonce' => wp_create_nonce('twp_frontend_nonce'),
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'user_id' => get_current_user_id(),
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'is_logged_in' => is_user_logged_in()
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));
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}
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}
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/**
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* Browser phone shortcode handler
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*/
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public static function browser_phone_shortcode($atts) {
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// Check if user is logged in
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if (!is_user_logged_in()) {
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return '<div class="twp-error">You must be logged in to access the browser phone.</div>';
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}
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// Check if user has permission
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if (!current_user_can('twp_access_browser_phone') && !current_user_can('manage_options')) {
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return '<div class="twp-error">You don\'t have permission to access the browser phone.</div>';
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}
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// Parse shortcode attributes
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$atts = shortcode_atts(array(
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'title' => 'Browser Phone',
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'show_title' => 'true',
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'compact' => 'false'
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), $atts, 'twp_browser_phone');
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$show_title = ($atts['show_title'] === 'true');
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$compact_mode = ($atts['compact'] === 'true');
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ob_start();
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?>
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<div id="twp-frontend-browser-phone" class="twp-browser-phone-container <?php echo $compact_mode ? 'compact' : ''; ?>">
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<?php if ($show_title): ?>
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<h3 class="twp-browser-phone-title"><?php echo esc_html($atts['title']); ?></h3>
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<?php endif; ?>
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<!-- Connection Status -->
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<div class="twp-connection-status">
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<span class="status-indicator offline" id="twp-status-indicator"></span>
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<span class="status-text" id="twp-status-text">Connecting...</span>
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</div>
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<!-- Phone Number Selection -->
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<div class="twp-phone-selection">
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<label for="twp-caller-id">Caller ID:</label>
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<select id="twp-caller-id" class="twp-select">
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<option value="">Loading...</option>
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</select>
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</div>
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<!-- Dial Pad -->
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<div class="twp-dialpad">
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<div class="twp-number-display">
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<input type="tel" id="twp-dial-number" placeholder="Enter number to dial" />
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<button id="twp-clear-number" class="twp-btn-clear" title="Clear">×</button>
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</div>
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<div class="twp-dial-grid">
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<button class="twp-dial-btn" data-digit="1">1<span></span></button>
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<button class="twp-dial-btn" data-digit="2">2<span>ABC</span></button>
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<button class="twp-dial-btn" data-digit="3">3<span>DEF</span></button>
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<button class="twp-dial-btn" data-digit="4">4<span>GHI</span></button>
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<button class="twp-dial-btn" data-digit="5">5<span>JKL</span></button>
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<button class="twp-dial-btn" data-digit="6">6<span>MNO</span></button>
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<button class="twp-dial-btn" data-digit="7">7<span>PQRS</span></button>
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<button class="twp-dial-btn" data-digit="8">8<span>TUV</span></button>
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<button class="twp-dial-btn" data-digit="9">9<span>WXYZ</span></button>
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<button class="twp-dial-btn" data-digit="*">*</button>
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<button class="twp-dial-btn" data-digit="0">0<span>+</span></button>
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<button class="twp-dial-btn" data-digit="#">#</button>
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</div>
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</div>
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<!-- Call Controls -->
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<div class="twp-call-controls">
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<button id="twp-call-btn" class="twp-btn twp-btn-primary">
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<span class="call-icon">📞</span>
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<span class="call-text">Call</span>
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</button>
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<button id="twp-hangup-btn" class="twp-btn twp-btn-danger" style="display: none;">
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<span class="hangup-icon">📞</span>
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<span class="hangup-text">Hang Up</span>
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</button>
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</div>
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<!-- Call Info -->
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<div class="twp-call-info" id="twp-call-info" style="display: none;">
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<div class="call-timer">
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<span class="timer-label">Call Duration:</span>
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<span class="timer-value" id="twp-call-timer">00:00</span>
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</div>
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<div class="call-status">
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<span id="twp-call-status">Connecting...</span>
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</div>
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</div>
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<!-- Call Control Panel (shown during active calls) -->
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<div class="twp-call-controls-panel" id="twp-call-controls-panel" style="display: none;">
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<div class="call-control-buttons">
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<button id="twp-hold-btn" class="twp-btn twp-btn-control" title="Put call on hold">
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Hold
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</button>
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<button id="twp-transfer-btn" class="twp-btn twp-btn-control" title="Transfer to another agent">
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Transfer
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</button>
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<button id="twp-requeue-btn" class="twp-btn twp-btn-control" title="Put call back in queue">
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Requeue
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</button>
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<button id="twp-record-btn" class="twp-btn twp-btn-control" title="Start/stop recording">
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Record
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</button>
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</div>
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</div>
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<!-- Queue Management Section -->
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<div class="twp-queue-section" id="twp-queue-section">
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<h4>Your Queues</h4>
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<div class="twp-queue-list" id="twp-queue-list">
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<div class="queue-loading">Loading queues...</div>
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</div>
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<!-- Queue Actions (Always Visible) -->
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<div class="queue-global-actions" id="twp-queue-global-actions" style="display: none;">
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<div class="global-queue-actions">
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<button id="twp-refresh-queues" class="twp-btn twp-btn-secondary">
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Refresh
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</button>
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<button id="twp-alert-toggle" class="twp-btn twp-btn-secondary alert-off">
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🔕 Alerts OFF
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</button>
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</div>
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</div>
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<!-- Queue Controls (Only When Call Selected) -->
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<div class="twp-queue-controls" id="twp-queue-controls" style="display: none;">
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<div class="selected-queue-info">
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<h5 id="selected-queue-name">No queue selected</h5>
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<div class="queue-stats">
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<span class="waiting-count">Waiting: <span id="twp-waiting-count">0</span></span>
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<span class="queue-size">Max: <span id="twp-queue-max-size">-</span></span>
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</div>
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</div>
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<div class="queue-actions">
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<button id="twp-accept-queue-call" class="twp-btn twp-btn-success">
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Accept Next Call
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</button>
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</div>
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</div>
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</div>
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<!-- Voicemail Section -->
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<div class="twp-voicemail-section" id="twp-voicemail-section">
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<div class="voicemail-header" id="twp-voicemail-header">
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<h4>Recent Voicemails</h4>
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<div class="voicemail-summary">
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<span class="summary-stats">
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Total: <span id="twp-total-voicemails">0</span> |
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Today: <span id="twp-today-voicemails">0</span>
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</span>
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<button class="voicemail-toggle" id="twp-voicemail-toggle">
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<span class="toggle-icon">▼</span>
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</button>
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</div>
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</div>
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<div class="voicemail-content" id="twp-voicemail-content" style="display: none;">
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<div class="twp-voicemail-list" id="twp-voicemail-list">
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<div class="voicemail-loading">Loading voicemails...</div>
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</div>
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<div class="voicemail-actions">
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<button id="twp-refresh-voicemails" class="twp-btn twp-btn-secondary">
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Refresh
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</button>
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<button id="twp-view-all-voicemails" class="twp-btn twp-btn-secondary">
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View All
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</button>
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</div>
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</div>
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</div>
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<!-- Audio elements for incoming calls handled by browser -->
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<audio id="twp-ringtone" style="display: none;"></audio>
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<!-- Error/Success Messages -->
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<div class="twp-messages" id="twp-messages"></div>
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</div>
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<?php
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return ob_get_clean();
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}
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}
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