92 lines
4.1 KiB
Plaintext
92 lines
4.1 KiB
Plaintext
 
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---
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title: Set up your email
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description: Connect Outlook, Apple Mail, Thunderbird, or your phone to your mailbox — with the server settings for both WHP and cPanel hosting.
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sidebar:
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order: 1
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---
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import { Steps, Aside } from '@astrojs/starlight/components';
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import Support from '~/content/partials/support-link.mdx';
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You can read your mail in any standard email app. Most will configure themselves once you enter your address and password — and if yours doesn't, the settings are below.
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<Aside type="tip">
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**Just want to check your mail?** You don't need to set anything up. Webmail works in any browser with no configuration — ask us for your webmail address if you don't have it.
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</Aside>
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## Let your app configure itself
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Try this first. It works in most modern clients, including Outlook, Apple Mail, and the mail apps on iOS and Android.
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<Steps>
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1. Add a new account in your email app.
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2. Enter your **full email address** (`you@yourdomain.com`) and its password.
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3. Choose **Next** or **Sign in** and let the app look up the settings.
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</Steps>
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If the app finds everything, you're done. If it asks for server details, use the table below.
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## Server settings
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Use your **full email address** as the username — not just the part before the `@`. That single detail accounts for most setup failures.
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### WHP hosting
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| Setting | Value |
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| --- | --- |
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| **Incoming (IMAP)** | `mail01.cloud-hosting.io`, port **993**, SSL/TLS |
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| **Incoming (POP3)** | `mail01.cloud-hosting.io`, port **995**, SSL/TLS |
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| **Outgoing (SMTP)** | `mail01.cloud-hosting.io`, port **587**, STARTTLS |
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| **Username** | Your full email address |
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| **Authentication** | Required, for outgoing as well as incoming |
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<Aside type="note">
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`mail01` is an example. Your server's mail hostname is shown in WHP on the **Dashboard** page under **Server Information**, and the **Email** page has a **Setup Instructions** button with the exact values for your account.
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</Aside>
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### cPanel hosting
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| Setting | Value |
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| --- | --- |
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| **Incoming (IMAP)** | `cpanel01.cloud-hosting.io`, port **993**, SSL/TLS |
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| **Incoming (POP3)** | `cpanel01.cloud-hosting.io`, port **995**, SSL/TLS |
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| **Outgoing (SMTP)** | `cpanel01.cloud-hosting.io`, port **465**, SSL/TLS |
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| **Username** | Your full email address |
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| **Authentication** | Required, for outgoing as well as incoming |
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Port **587 with STARTTLS** also works for outgoing if your app prefers it.
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## IMAP or POP3?
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Choose **IMAP** unless you have a specific reason not to.
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- **IMAP** keeps mail on the server and mirrors it to every device. Read a message on your phone and it shows as read on your laptop. This is what you want when you use more than one device.
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- **POP3** downloads mail to one device and, by default, removes it from the server. Mail then exists only on that machine — if it dies, so does your mail.
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<Aside type="caution">
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Take care switching an existing account from POP3 to IMAP. If POP3 has been deleting messages from the server as it downloaded them, those messages exist only in your local app — and they won't reappear when you switch. Back up first, or ask us to check before you change anything.
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</Aside>
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## Common problems
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**Incoming works, outgoing fails.** Almost always because outgoing authentication is off. Many apps leave it unticked by default. Find the option — usually *My outgoing server requires authentication* — and enable it with the same username and password.
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**Password rejected.** Use the full email address as the username. If it still fails, reset the mailbox password and try again — and watch for autocorrect capitalising the first letter on phones.
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**Certificate warnings.** Connect using the server hostname in the table above, not your own domain. A certificate is issued for the server's name, so connecting as `mail.yourdomain.com` can trigger a mismatch warning even though everything works.
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**Old mail missing after setup.** If the account was previously POP3, see the caution above before assuming anything is lost.
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## Related
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- [Create an email account](/whp/how-to/create-an-email-account/) — WHP
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- [Send WordPress email from your own domain](/cpanel/wordpress-email-from-your-domain/)
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## Still stuck?
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<Support />
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