91 lines
3.2 KiB
Plaintext
91 lines
3.2 KiB
Plaintext
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---
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title: Backups
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description: Confirm WHP is backing up your site, restore individual files, and download archives.
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sidebar:
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order: 4
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---
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import { Steps, Aside } from '@astrojs/starlight/components';
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import SignIn from '~/content/partials/signing-in.mdx';
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import Support from '~/content/partials/support-link.mdx';
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WHP runs **automatic daily backups** of your site files and databases. You don't have to set anything up for this to happen — but it's worth knowing how to confirm a backup ran, restore something, and download an archive when you need to.
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## What's backed up by default
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- **Site files** — everything under each domain folder.
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- **Databases** — all MySQL databases attached to your account.
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- **Email** — mailboxes and their contents (depending on your plan).
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Retention is shown on your plan page. The default tier keeps **7 daily backups**.
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## Sign in to WHP
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<SignIn />
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## Configure your backup schedule
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<Steps>
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1. From the sidebar, open **Backups → Settings**.
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2. Confirm the **schedule** (default: daily, overnight). Adjust if your plan permits.
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3. (Optional) Enable **off-server backups** to a separate storage location — recommended for anything you can't afford to lose.
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</Steps>
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## Verify a backup actually ran
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<Steps>
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1. Open **Backups → History**.
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2. Confirm the most recent entry is from **within the last 24 hours** and shows **Success**.
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3. Click the entry to see what was included — files, databases, email — and the total size.
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</Steps>
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<Aside type="tip">
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Add a calendar reminder to check this monthly. Backups that fail silently are the worst kind.
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</Aside>
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## Test a restore (recommended quarterly)
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The best time to discover your backup isn't working is *not* when you actually need it. Test surgically:
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1. In **History**, click a recent backup → **Restore preview**.
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2. Pick a single file — your site's `index.php`, for example — and restore just that one file.
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3. Confirm it appears correctly. If yes, the restore pipeline works.
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Don't do a full restore unless you genuinely need to — it rewrites your live site.
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## Download a backup
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To grab a copy off-server:
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1. From **History**, click a backup → **Download**.
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2. WHP packages it as `.tar.gz` and offers a one-time download link that's valid for 24 hours.
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## Troubleshooting
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**Backup failed.** Click the failed row to see the error. Common causes:
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- Disk full or close to it — check **Overview → Resource usage** and consider a [resource upgrade](/whp/add-ons/resource-upgrades/).
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- A very large mailbox slowed the run — consider the [archival email add-on](/whp/add-ons/archival-email/) to relieve mailbox pressure.
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- Transient lock or maintenance window — let it retry overnight before opening a ticket.
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**Restore "succeeded" but my file isn't there.** Check the **path** shown on the backup's detail page — your restore landed where the backup says it would, which may not match your current site layout if you've moved files around.
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## Related
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- [Archival email add-on](/whp/add-ons/archival-email/)
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- [Resource upgrades](/whp/add-ons/resource-upgrades/)
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## Still stuck?
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<Support />
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