Add screenshots to the quarantine self-service article
Four screenshots of the actual PMG quarantine portal (login with
Request Quarantine Link, the request dialog, the held-mail list, and
the message-selected action toolbar), captured via a new
capture-quarantine.ts following the existing capture-*.ts pattern
(1440x900, deviceScaleFactor 2, viewport-only).
Redacted: real server hostname, the test mailbox address, and the
synthetic test-message content are all swapped for believable generic
customer-facing examples before each shot.
Restructured the article's two near-duplicate step lists ("Check your
quarantine" / "Get in without waiting") into one flow now that the
screenshots show it's genuinely a single screen, not two paths.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01VXgBxaVABantBF8twz4LpU
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@@ -8,50 +8,46 @@ sidebar:
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import { Steps, Aside } from '@astrojs/starlight/components';
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import Support from '~/content/partials/support-link.mdx';
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Mail our filters flag as likely spam isn't delivered to your inbox — it's held in **quarantine** instead, where you can review it, release anything that's actually wanted, and always allow a sender in future.
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<Aside type="tip">
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**Need something released right now?** You don't have to wait for the daily notice — see [Get in without waiting](#get-in-without-waiting) below.
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</Aside>
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Mail our filters flag as likely spam isn't delivered to your inbox — it's held in **quarantine** instead, where you can review it, release anything that's actually wanted, and always allow a sender in future. You don't have to wait for the daily notice to do this — see below.
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## Check your quarantine
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You'll normally get a **daily summary email** listing anything held for you — but the steps below work any time, not just after that email arrives. There's no separate password to remember; a link emailed to your own address is what signs you in.
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<Steps>
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1. Go to your mail filtering portal at `https://pmg01.cloud-hosting.io:8006/quarantine`.
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1. Go to your mail filtering portal at `https://pmg01.cloud-hosting.io:8006/quarantine`. Choose **Request Quarantine Link**.
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2. Enter the email address you want to check, and choose to receive a sign-in link.
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3. Open the email that arrives and follow the link — it signs you in without a separate password.
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2. Enter the email address you want to check.
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4. Review what's listed. For anything you want, choose **Deliver** to send it to your inbox as normal.
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3. Open the email that arrives — usually within moments — and follow the link inside it.
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4. Review what's listed for your address.
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5. Select a message to see its content and the Whitelist / Blacklist / Deliver / Delete options, then choose **Deliver** to send it to your inbox as normal.
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</Steps>
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<Aside type="tip">
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**Need something released right now?** This works any time of day, not just once daily — request a new link as often as you need one. No need to wait for the daily summary email.
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</Aside>
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## Always allow a sender
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If mail from someone keeps getting caught and you know it's legitimate, allow their address (or their whole domain) from the same screen — choose **Whitelist** on a held message, or add the address directly from the quarantine portal. Future mail from that sender skips spam filtering for **your address specifically** — it doesn't change anything for the rest of your organization.
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If mail from someone keeps getting caught and you know it's legitimate, allow their address (or their whole domain) from the same screen — choose **Whitelist** on a held message (shown in the screenshot above), or add the address directly from the quarantine portal. Future mail from that sender skips spam filtering for **your address specifically** — it doesn't change anything for the rest of your organization.
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<Aside type="caution">
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Only allow senders you actually recognize. Allowing an address skips spam checks for it entirely, so it's worth being deliberate rather than allowing everything that shows up.
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</Aside>
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## Get in without waiting
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You'll normally get a **daily summary email** listing anything held for you, with links to review and release it from there. But if something time-sensitive is stuck in quarantine, you don't need to wait for that email:
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<Steps>
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1. Go to `https://pmg01.cloud-hosting.io:8006/quarantine` any time.
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2. Enter your email address and request a sign-in link — a fresh one arrives within moments.
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3. Follow the link and release the message immediately.
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</Steps>
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This works any time of day and isn't limited to once daily — request a new link as often as you need one.
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## Common problems
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**The sign-in link email hasn't arrived.** Check your spam folder — slightly ironic for a spam-filtering tool, but it happens. If it's still missing after a few minutes, contact us.
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