Customer-facing troubleshooting for stale content: hard refresh (browser cache)
first, then purge LiteSpeed Cache via the WP plugin Toolbox for Optimized
Webserver sites, with a note that logged-in views are never cached. Cross-linked
from the Optimized Webserver add-on page.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
The add-on does not impose a 14-day window or offer "configurable retention."
Archived mail is retained for as long as the customer has an active account
with us. Replaced the inaccurate "14-day quick-restore window" and
"Configurable longer retention" highlights, and softened the compliance
use-case wording away from "fixed window."
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
- how-to/switching-site-backend: change a site's container type between standard
PHP/FPM and the premium LiteSpeed/OLS backend; required steps to move off
premium before cancelling the add-on (panel blocks the disable otherwise).
- add-ons/optimized-webserver: what the OLS/LSCache add-on is, advantages, when
NOT to use it, how to enable/use, and cancellation requirements.
- add-ons/overview: list the new add-on.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
Discovery against the demo account on whp01 surfaced several inaccuracies:
- Cache is Valkey (Redis wire-compatible), not Redis or Memcached.
No Memcached is offered as a separate service.
- Site Monitoring is the sidebar label (not 'AI Monitor').
- 'Add a domain' has no Primary/Add-on distinction.
- Sites form: 'Container Type' (not 'Site type'), Number of Containers
(1-10 for horizontal scaling), CPU per Container (default 0.25),
Memory per Container (default 256MB), SSL inline on the same form.
- Backups: default retention 5 days / 10 backups; on-demand + scheduled;
S3 backup targets are visible and configurable.
- Email: per-domain settings live behind 'Setup Instructions' on the
Email page; mail server hostname is on the Dashboard (per-server,
e.g. mail01.cloud-hosting.io), not per-domain.
Also reworked the screenshot pipeline:
- New shots.config.ts targets the real index.php?page=... URLs
- Added redactSensitive() step that runs before each screenshot to swap
server names, IPs, mail hostnames, and demo-user-isms with neutral
placeholders. This keeps docs portable across the fleet.
- Hides .brand-full and .navbar-text (top-bar server identifier and
Welcome greeting).
- Captured 9 real WHP screenshots; removed stale placeholders.
shadowdao