Merge pull request 'Add customer article on releasing/allowing quarantined email' (#14) from docs/release-quarantined-email into main

Reviewed-on: #14

src/content/docs/email/release-quarantined-email.mdx

@@ -0,0 +1,70 @@
+---
+title: Release or allow quarantined email
+description: Get a message out of spam quarantine yourself, right away — no need to wait for the daily notice.
+sidebar:
+  order: 3
+---
+
+import { Steps, Aside } from '@astrojs/starlight/components';
+import Support from '~/content/partials/support-link.mdx';
+
+Mail our filters flag as likely spam isn't delivered to your inbox — it's held in **quarantine** instead, where you can review it, release anything that's actually wanted, and always allow a sender in future.
+
+<Aside type="tip">
+  **Need something released right now?** You don't have to wait for the daily notice — see [Get in without waiting](#get-in-without-waiting) below.
+</Aside>
+
+## Check your quarantine
+
+<Steps>
+
+1. Go to your mail filtering portal at `https://pmg01.cloud-hosting.io:8006/quarantine`.
+
+2. Enter the email address you want to check, and choose to receive a sign-in link.
+
+3. Open the email that arrives and follow the link — it signs you in without a separate password.
+
+4. Review what's listed. For anything you want, choose **Deliver** to send it to your inbox as normal.
+
+</Steps>
+
+## Always allow a sender
+
+If mail from someone keeps getting caught and you know it's legitimate, allow their address (or their whole domain) from the same screen — choose **Whitelist** on a held message, or add the address directly from the quarantine portal. Future mail from that sender skips spam filtering for **your address specifically** — it doesn't change anything for the rest of your organization.
+
+<Aside type="caution">
+  Only allow senders you actually recognize. Allowing an address skips spam checks for it entirely, so it's worth being deliberate rather than allowing everything that shows up.
+</Aside>
+
+## Get in without waiting
+
+You'll normally get a **daily summary email** listing anything held for you, with links to review and release it from there. But if something time-sensitive is stuck in quarantine, you don't need to wait for that email:
+
+<Steps>
+
+1. Go to `https://pmg01.cloud-hosting.io:8006/quarantine` any time.
+
+2. Enter your email address and request a sign-in link — a fresh one arrives within moments.
+
+3. Follow the link and release the message immediately.
+
+</Steps>
+
+This works any time of day and isn't limited to once daily — request a new link as often as you need one.
+
+## Common problems
+
+**The sign-in link email hasn't arrived.** Check your spam folder — slightly ironic for a spam-filtering tool, but it happens. If it's still missing after a few minutes, contact us.
+
+**I can't find a message I expected.** Quarantine holds mail for a limited time before it's cleared automatically, so check soon after being notified rather than weeks later. If it's genuinely missing, contact us and we can check on our end.
+
+**A sender I allowed is still landing in quarantine.** Double check you allowed the exact address (or domain) it actually sends from — some services send from a different address than the one they display, especially automated notifications.
+
+## Related
+
+- [Changes to spam filtering](/email/spam-filtering-changes/)
+- [Set up your email](/email/set-up-your-email-client/)
+
+## Still stuck?
+
+<Support />

src/content/docs/email/spam-filtering-changes.mdx

@@ -45,6 +45,7 @@ We'll update this page as the migration progresses.
 
 ## Related
 
+- [Release or allow quarantined email](/email/release-quarantined-email/)
 - [Set up your email](/email/set-up-your-email-client/)
 - [Create an email account](/whp/how-to/create-an-email-account/)