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Merge pull request 'Fix IVR queue options dropping calls' (#4) from feature/webview-softphone into main
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This commit was merged in pull request #4.
This commit is contained in:
jknapp committed 2026-10-07 17:20:49 +00:00
2 parents 80167ed6eb abebe7fb9c
commit 4707213ee9
1 file changed
+12 -4
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includes/class-twp-webhooks.php
+12 -4
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@@ -1064,11 +1064,19 @@ class TWP_Webhooks {
if ($position) {
error_log('TWP IVR Queue: Call added to position ' . $position);
// Generate TwiML for queue wait with proper callback URL
// Redirect to our custom queue wait handler (same as workflow queue steps).
// A bare <Enqueue> with a <Task> child is invalid without TaskRouter and drops the call.
$twiml = new SimpleXMLElement('<?xml version="1.0" encoding="UTF-8"?><Response></Response>');
$enqueue = $twiml->addChild('Enqueue');
$enqueue->addAttribute('waitUrl', home_url('/wp-json/twilio-webhook/v1/queue-wait?queue_id=' . $queue_id));
$enqueue->addChild('Task', json_encode(array('queue_id' => $queue_id, 'position' => $position)));
$say = $twiml->addChild('Say', 'Please hold while we connect you to the next available agent.');
$say->addAttribute('voice', 'alice');
$wait_url = add_query_arg(array(
'queue_id' => $queue_id,
'call_sid' => urlencode($call_data['call_sid'])
), home_url('/wp-json/twilio-webhook/v1/queue-wait'));
$redirect = $twiml->addChild('Redirect');
$redirect[0] = $wait_url;
$redirect->addAttribute('method', 'POST');
error_log('TWP IVR Queue: Redirecting to queue wait handler: ' . $wait_url);
return $this->send_twiml_response($twiml->asXML());
} else {
error_log('TWP IVR Queue: Failed to add call to queue');