code revision
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241
includes/class-twp-agent-groups.php
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241
includes/class-twp-agent-groups.php
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<?php
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/**
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* Agent Groups management class
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*/
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class TWP_Agent_Groups {
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/**
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* Create a new agent group
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*/
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public static function create_group($data) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_agent_groups';
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$result = $wpdb->insert(
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$table_name,
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array(
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'group_name' => sanitize_text_field($data['group_name']),
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'description' => sanitize_textarea_field($data['description']),
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'ring_strategy' => sanitize_text_field($data['ring_strategy'] ?? 'simultaneous'),
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'timeout_seconds' => intval($data['timeout_seconds'] ?? 30)
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),
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array('%s', '%s', '%s', '%d')
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);
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return $result !== false ? $wpdb->insert_id : false;
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}
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/**
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* Update an agent group
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*/
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public static function update_group($group_id, $data) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_agent_groups';
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$update_data = array();
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$update_format = array();
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if (isset($data['group_name'])) {
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$update_data['group_name'] = sanitize_text_field($data['group_name']);
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$update_format[] = '%s';
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}
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if (isset($data['description'])) {
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$update_data['description'] = sanitize_textarea_field($data['description']);
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$update_format[] = '%s';
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}
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if (isset($data['ring_strategy'])) {
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$update_data['ring_strategy'] = sanitize_text_field($data['ring_strategy']);
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$update_format[] = '%s';
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}
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if (isset($data['timeout_seconds'])) {
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$update_data['timeout_seconds'] = intval($data['timeout_seconds']);
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$update_format[] = '%d';
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}
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return $wpdb->update(
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$table_name,
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$update_data,
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array('id' => $group_id),
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$update_format,
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array('%d')
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);
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}
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/**
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* Delete an agent group
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*/
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public static function delete_group($group_id) {
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global $wpdb;
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$groups_table = $wpdb->prefix . 'twp_agent_groups';
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$members_table = $wpdb->prefix . 'twp_group_members';
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// Delete all members first
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$wpdb->delete($members_table, array('group_id' => $group_id), array('%d'));
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// Delete the group
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return $wpdb->delete($groups_table, array('id' => $group_id), array('%d'));
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}
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/**
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* Get all groups
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*/
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public static function get_all_groups() {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_agent_groups';
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return $wpdb->get_results("SELECT * FROM $table_name ORDER BY group_name ASC");
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}
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/**
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* Get a specific group
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*/
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public static function get_group($group_id) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_agent_groups';
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return $wpdb->get_row($wpdb->prepare(
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"SELECT * FROM $table_name WHERE id = %d",
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$group_id
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));
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}
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/**
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* Add user to group
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*/
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public static function add_member($group_id, $user_id, $priority = 0) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_group_members';
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return $wpdb->insert(
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$table_name,
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array(
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'group_id' => intval($group_id),
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'user_id' => intval($user_id),
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'priority' => intval($priority),
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'is_active' => 1
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),
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array('%d', '%d', '%d', '%d')
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);
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}
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/**
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* Remove user from group
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*/
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public static function remove_member($group_id, $user_id) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_group_members';
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return $wpdb->delete(
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$table_name,
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array(
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'group_id' => $group_id,
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'user_id' => $user_id
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),
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array('%d', '%d')
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);
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}
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/**
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* Get group members
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*/
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public static function get_group_members($group_id) {
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global $wpdb;
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$members_table = $wpdb->prefix . 'twp_group_members';
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$users_table = $wpdb->prefix . 'users';
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$usermeta_table = $wpdb->prefix . 'usermeta';
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$query = $wpdb->prepare("
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SELECT
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gm.*,
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u.user_login,
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u.display_name,
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u.user_email,
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um.meta_value as phone_number
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FROM $members_table gm
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JOIN $users_table u ON gm.user_id = u.ID
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LEFT JOIN $usermeta_table um ON u.ID = um.user_id AND um.meta_key = 'twp_phone_number'
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WHERE gm.group_id = %d
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ORDER BY gm.priority ASC, u.display_name ASC
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", $group_id);
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return $wpdb->get_results($query);
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}
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/**
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* Get all members' phone numbers for a group
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*/
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public static function get_group_phone_numbers($group_id) {
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$members = self::get_group_members($group_id);
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$numbers = array();
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foreach ($members as $member) {
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if ($member->phone_number && $member->is_active) {
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$numbers[] = array(
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'user_id' => $member->user_id,
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'phone_number' => $member->phone_number,
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'display_name' => $member->display_name,
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'priority' => $member->priority
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);
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}
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}
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return $numbers;
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}
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/**
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* Get groups for a user
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*/
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public static function get_user_groups($user_id) {
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global $wpdb;
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$groups_table = $wpdb->prefix . 'twp_agent_groups';
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$members_table = $wpdb->prefix . 'twp_group_members';
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$query = $wpdb->prepare("
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SELECT g.*
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FROM $groups_table g
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JOIN $members_table gm ON g.id = gm.group_id
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WHERE gm.user_id = %d AND gm.is_active = 1
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ORDER BY g.group_name ASC
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", $user_id);
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return $wpdb->get_results($query);
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}
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/**
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* Check if user is in group
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*/
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public static function is_user_in_group($user_id, $group_id) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_group_members';
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$count = $wpdb->get_var($wpdb->prepare(
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"SELECT COUNT(*) FROM $table_name WHERE group_id = %d AND user_id = %d",
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$group_id,
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$user_id
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));
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return $count > 0;
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}
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/**
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* Update member status
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*/
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public static function update_member_status($group_id, $user_id, $is_active) {
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global $wpdb;
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$table_name = $wpdb->prefix . 'twp_group_members';
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return $wpdb->update(
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$table_name,
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array('is_active' => $is_active ? 1 : 0),
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array(
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'group_id' => $group_id,
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'user_id' => $user_id
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),
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array('%d'),
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array('%d', '%d')
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);
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}
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}
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