wp-plugins/twilio-wp-plugin

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Twilio WordPress Plugin

A comprehensive WordPress plugin for Twilio voice and SMS integration with advanced call center functionality.

⚠️ IMPORTANT: SDK Required

This plugin requires the Twilio PHP SDK v8.7.0 to function. The plugin will not work without it.

Quick Installation

Install the Twilio SDK (Required):

chmod +x install-twilio-sdk.sh
./install-twilio-sdk.sh

Test the SDK installation:
```
php test-sdk.php
```
Configure Twilio Credentials in WordPress admin:
- Account SID
- Auth Token
- Phone Number
Test the installation with a sample call.

Requirements

PHP 8.0+ (required for Twilio SDK v8.7.0)
WordPress 5.0+
Twilio Account with active phone number
curl and tar (for SDK installation)

Key Features

📞 Call Center Operations: Agent groups, queues, call distribution
🕒 Business Hours Management: Automated routing based on schedules
📱 Outbound Calling: Click-to-call with proper caller ID
💬 SMS Integration: Agent notifications and command system
🎛️ Workflow Builder: Visual call flow creation
🎤 Voicemail System: Recording, transcription, and notifications
📊 Real-time Dashboard: Queue management and statistics

Installation Methods

Option 1: Installation Script (Recommended)

# Run in plugin directory
./install-twilio-sdk.sh

Option 2: Composer (For Development)

composer install

Option 3: Manual Installation

Download Twilio SDK v8.7.0 from GitHub
Extract to vendor/twilio/sdk/
Create autoloader (see install script for reference)

Architecture

The plugin uses:

Official Twilio PHP SDK v8.7.0 for all API operations
Native TwiML classes for response generation
WordPress hooks and filters for integration
Custom database tables for call management
REST API endpoints for webhooks

Configuration

Install the SDK using the provided script
Configure Twilio credentials in WordPress admin
Set up phone numbers and webhook URLs
Create agent groups and workflows
Test with sample calls

Troubleshooting

"Twilio SDK classes not available" Error

Run the installation script:

chmod +x install-twilio-sdk.sh
./install-twilio-sdk.sh

Test SDK installation:
```
php test-sdk.php
```

Check file permissions:

ls -la vendor/
ls -la vendor/twilio/sdk/

Verify directory structure:

vendor/
├── autoload.php
└── twilio/
    └── sdk/
        ├── Rest/Client.php
        ├── TwiML/VoiceResponse.php
        └── ... (other SDK files)

Plugin Shows 500 Error

Check WordPress error logs
Enable WP_DEBUG in wp-config.php
Look for TWP Plugin error messages in logs

SDK Installation Fails

Ensure curl and tar are installed
Check internet connection
Try manual installation (see Installation Methods)

Support

Check CLAUDE.md for detailed technical documentation
Review TWILIO_SDK_MIGRATION.md for migration details
Enable WordPress debug logging for troubleshooting
Use Twilio Console debugger for webhook testing

License

This plugin integrates with Twilio services and requires a Twilio account.

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