jknapp e216abdd86 Fix hold functionality to put customer on hold instead of agent ...

## Hold Logic Fix
- Now correctly identifies which call leg to put on hold
- For browser phone calls (client: prefix), looks for parent call to hold customer
- For regular calls, puts the call recipient on hold
- Agent remains connected and can hear when customer speaks

## Smart Call Leg Detection
- Detects browser phone calls by 'client:' prefix in 'To' field
- Uses parentCallSid to find the customer's call leg
- Falls back gracefully if parent call structure isn't available
- Added detailed error logging to help debug call structures

## Improved User Experience
- Customer hears "Please hold while we assist you" before hold music
- Agent stays connected and can monitor the call
- Resume includes "Thank you for holding" message
- Better messaging tailored to who is actually being put on hold

## Technical Details
- Added call structure analysis and logging
- Proper handling of Twilio's call hierarchy
- Different TwiML logic for browser vs regular phone calls
- Maintains backwards compatibility with existing call flows

This resolves the issue where agents were being put on hold instead of customers when using the browser phone interface.

🤖 Generated with [Claude Code](https://claude.ai/code)

Co-Authored-By: Claude <noreply@anthropic.com>

2025-08-30 16:06:54 -07:00

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