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docs(email): fix webmail-reachability note and SMTP port guidance #5

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jknapp merged 2 commits from docs/email-port-webmail-fixes into main 2026-06-23 22:15:01 +00:00
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jknapp commented 2026-06-23 22:09:20 +00:00
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Two fixes to Create an email account caught in review of #4:

  1. Webmail reachability. Webmail is hosted at our address (the Webmail button opens it directly), so it does not depend on the customer's domain or DNS. Replaced the incorrect "DNS for the mail subdomain may still be propagating" troubleshooting note with accurate guidance (temporary connection issue / try another network / open a ticket).
  2. Outgoing SMTP port. Lead with port 465 (SSL/TLS) as the standard and present 587 (STARTTLS) as the alternate submission port; note that port 25 is server-to-server and should not be used from a mail client. Updated the IMAP-but-not-SMTP troubleshooting entry to match.

npm run build passes. No screenshot changes.

Two fixes to **Create an email account** caught in review of #4: 1. **Webmail reachability.** Webmail is hosted at our address (the **Webmail** button opens it directly), so it does **not** depend on the customer's domain or DNS. Replaced the incorrect "DNS for the mail subdomain may still be propagating" troubleshooting note with accurate guidance (temporary connection issue / try another network / open a ticket). 2. **Outgoing SMTP port.** Lead with **port 465 (SSL/TLS)** as the standard and present **587 (STARTTLS)** as the alternate submission port; note that port 25 is server-to-server and should not be used from a mail client. Updated the IMAP-but-not-SMTP troubleshooting entry to match. `npm run build` passes. No screenshot changes.
jknapp added 1 commit 2026-06-23 22:09:21 +00:00
docs(email): fix webmail-reachability note and outgoing SMTP port guidance 3b31acbbac 
- Webmail is hosted at our address (the Webmail button opens it directly), so
  it does not depend on the customer's domain/DNS. Replaced the incorrect
  "DNS still propagating" troubleshooting note.
- Outgoing SMTP: lead with port 465 (SSL/TLS) as the standard and present 587
  (STARTTLS) as the alternate submission port; note that port 25 is for
  server-to-server and shouldn't be used from a mail client. Updated the
  IMAP-but-not-SMTP troubleshooting entry to match.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
jknapp added 1 commit 2026-06-23 22:14:52 +00:00
Merge branch 'main' into docs/email-port-webmail-fixes 9762822e97
jknapp merged commit 240b6d392b into main 2026-06-23 22:15:01 +00:00
jknapp deleted branch docs/email-port-webmail-fixes 2026-06-23 22:15:01 +00:00
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Reference: cloud-hosting-platform/kb-anhonesthost#5