AnHonestHost DevandClaude Opus 5
ee6b6af107
First step of retiring the WHMCS knowledgebase in favour of kb.anhonesthost.com. Ports the four articles that are still accurate and product-agnostic, into three new top-level sections: - domains/ — transferring a domain, flushing a local DNS cache - email/ — why we filter outbound mail - support/ — remote support via RustDesk Content was refreshed rather than copied verbatim: - RustDesk download links were pinned to 1.3.8; now point at /releases/latest (current is 1.4.9). API server switched to https, which the relay serves. - macOS DNS flush gained the killall mDNSResponder step, without which the documented command usually appears to do nothing. - The nameserver list was deliberately not ported — this KB points customers at Dashboard → Server Information instead of hardcoding per-server values. - Added an anti-social-engineering warning to the remote-support page. Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
69 lines
3.2 KiB
Plaintext
69 lines
3.2 KiB
Plaintext
---
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title: Remote support with RustDesk
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description: Install and configure the RustDesk client so our support team can connect to your device and help directly.
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sidebar:
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order: 1
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---
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import { Steps, Aside } from '@astrojs/starlight/components';
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import Support from '~/content/partials/support-link.mdx';
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Sometimes the fastest way to sort something out is for us to see your screen — configuring an email client, reproducing an error we can't recreate from our side, or walking through a setting together.
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We use **RustDesk**, an open-source remote-desktop tool, running on our own relay server rather than a third-party service. Nothing is installed permanently and nothing runs in the background: you start it when you want help and close it when you're done.
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<Aside type="caution">
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We will never ask you to install remote-support software out of the blue. If someone contacts you claiming to be from AnHonestHost and asks for remote access to your computer — especially about a payment, a refund, or a "problem with your account" — stop and [open a ticket](https://secure.anhonesthost.com/submitticket.php) to check it's really us. Only ever run this at the end of a conversation *you* started with us.
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</Aside>
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## Install the client
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Download RustDesk for your device from the official releases:
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- **Windows, macOS, and Android** — [github.com/rustdesk/rustdesk/releases/latest](https://github.com/rustdesk/rustdesk/releases/latest). Pick the `.msi` for Windows, the `.dmg` for macOS, or the signed `.apk` for Android.
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- **iOS / iPadOS** — [RustDesk on the App Store](https://apps.apple.com/us/app/rustdesk-remote-desktop/id1581225015).
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## Point it at our server
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We run our own ID and relay server, which is faster and keeps your session off shared public infrastructure. You only need to do this once.
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<Steps>
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1. Open **Settings**. On desktop that's the **three dots** next to your ID; on mobile it's the settings icon.
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2. On desktop, choose **Network**. (On mobile, skip straight to the next step.)
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3. Choose **ID/Relay server** and enter:
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| Field | Value |
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| --- | --- |
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| **ID server** | `rustdesk.cloud-hosting.io` |
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| **Relay server** | `rustdesk.cloud-hosting.io` |
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| **API server** | `https://rustdesk.cloud-hosting.io` |
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| **Key** | `UmpkeFe76AKt8vw8Pj0YCSbxIcYLsqqfPGYzLRl+PgA=` |
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4. **Save**, then go back to the **Home** screen.
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</Steps>
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## Starting a session
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The support operator needs two things from the Home screen:
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- **Your ID** — a nine-digit number that stays the same for your device.
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- **Your one-time password** — shown beneath the ID, and regenerated each time.
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Give both to your support operator over the phone, or in your ticket.
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<Aside type="tip">
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If you send them in a ticket rather than over the phone, **leave your computer on with RustDesk running** — the one-time password only works while the client is open, and we can't connect to a sleeping machine.
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</Aside>
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## Ending a session
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Close the RustDesk window when you're finished. With it closed, no connection is possible — the one-time password from your session is already spent, and a new one is generated next time you open it. You can uninstall the client entirely if you'd rather.
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## Still stuck?
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<Support />
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